eBLVD Support Center HelpDesk

Provide Stellar Support for Remote Users

You've got a pretty top notch team of support staff, but the challenges of the modern workplace just seem to make things more difficult.

Not anymore!

eBLVD Support Center is a fast, simply, and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with an easy-to-use trouble ticket system, remote diagnostics, remote screen sharing and remote control solution.

eBLVD Support Center empowers your support staff to remotely access any PC from anywhere, using an internet browser! With eBLVD Support Center, applications and files on the local machine can be securely accessed for immediate troubleshooting and ticket resolution, just as easily as if the user were on-site. The result? Increased efficiency, fewer repeat calls, and the ability to handle more technical issues with fewer staff members! All of which translates to a boost in productivity and immense cost savings.

eBLVD Support Center is designed for single or multi-agent support organizations and is ideal for both in-house and external customer support. It offers advanced administration, reporting and integration features so help desks and contact centers can achieve increased customer satisfaction while streamlining operations.

Using eBLVD Support Center, the customizable web site becomes the hub of all help desk activity, whether from the client or support side. Remote users get online with a simple one-step installation procedure, then can generate trouble tickets that get noticed instantly. From there, your support staff gets down to business, recording sessions, copying files, performing remote diagnostics and more. When everything's been wrapped up, you can gather feedback to improve performance, plus replay support sessions for later review and training purposes.