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Denise User This is the second free software I have been unable to access. I am still waiting for email to allow me access to DVD Ripper and Mini Tool Mobile recovery for android from Wednesday 31st May 2017. I click to download, get the tick and message that email has been sent. Nothing happens so I click resend. Nothing happens and just tells me You can Resend Your Email Receipt if you can't find it.
I have checked junk mail but nothing. I cant find anywhere to allow me to send to another email address, so looks like 2 programmes I want access to are floating round in space somewhere. Very disappointing .. this used to work well. Any ideas???
        Jun 15 2017 at 4:29am
Constantin Florea I just resent you both receipt emails at your email address.

Since you mentioned that there are two products for which you didn't get the receipt email, it is possible that you have participated in a promotion using an incorrect email address. This usually happens when you are filling in your email address incorrectly during the purchase flow. If you do that then a new account is created with the new incorrect email address. To overcome this we always suggest that the customer first logs in BitsDuJour and then participates in any of our promotions.

If you didn't receive the two receipt emails please contact us at specifying the correct email address we should resend the receipts.
        Jun 15 2017 at 12:13pm
Constantin Florea I noticed I just got an error message back in which I see the following:

A problem occurred during the delivery of this message. Please try to resend the message later. If the problem continues, contact your helpdesk.
The following organization rejected your message:

Diagnostic information for administrators:
Generating server:
[YOUR EMAIL WAS HERE] #554 5.4.6 Hop count exceeded - possible mail loop ##
        Jun 15 2017 at 3:00pm
Denise Thompson Thank you - email address was incorrect but have logged in with facebook :)
        Jun 16 2017 at 3:40am
Constantin Florea I transferred the two purchases to your correct account and you can see them now in the Purchases page of that account:

I also just resent you the receipt emails for the two purchases to the email address associated with your correct account (same prefix)

If you want to, you can resend the receipt emails as well from the Purchases page.
        Jun 16 2017 at 4:18am
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