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Step To Call Center KitDiscount

Step To Call Center Kit

Improve Your Call Center Business

for PC 
Platforms: Windows 98, 2000, NT, Server 2003, XP, Vista
Step To Call Center Kit ScreenshotBusiness Management Software ScreenshotStep To Call Center Kit, Business Management Software ScreenshotStep To Call Center Kit, Business & Finance Software ScreenshotBusiness Management Software, Step To Call Center Kit ScreenshotBusiness & Finance Software, Step To Call Center Kit ScreenshotBusiness & Finance Software, Business Management Software ScreenshotStep To Call Center Kit, Business & Finance Software, Business Management Software Screenshot

Your call center, whether it's staffed by 10 people or 100, is the face and voice of your business. When customers call with questions and issues, it's the call center that is going to leave them with either the lasting impression of competence and ability, or confusion and disorganization. Effective call center management is the key to success. Whether you're in the beginning stages of planning a call center, or already have one up and running that you'd like to improve, the Step to Call Center Kit can help.

The Step to Call Center Kit contains everything that you need to set up and maintain a successful call center business. With more than 60 Word, PowerPoint, MS Project, MS Visio and Excel documents, Step to Call Center guides you through every facet of setting up and managing a call center. The Step to Call Center eBook is full of hints and tips, real-life examples, and scripts - all designed to assist you in operating a world class call center business!

The true effectiveness of any call center is the competency of its staff, and Step to Call Center understands this. Inside, you'll find materials that will enable you to create in-house training materials that will drive your customer service staff to be the best in the business. And, when things are up and running, you'll find tools that help you to streamline and improve day-to-day operations like annual budgets, scheduling, request forms, call scripts, email templates and operational reports.

A poorly crafted Service Level Agreement can break the back of any call center business, no matter how effective. That's why Step to Call Center helps you to create SLAs that work for both you and your customers, by providing guidelines for crafting SLAs and an SLA template that you can use to start. And, for the ongoing growth and health of your call center, Step to Call Center has tips on job descriptions, performance reviews, and organizational structures that will ensure your continued success!

Review Written by Derek Lee
The Conversation
The Fine Print
  • Your discount coupon code will be applied to your purchase when you click the 'Buy Now' button.
  • BitsDuJour downloads use a discount coupon code that comes direct from the software vendor, so you'll always get the latest version of the software app sold under the same terms as a regular sale, just at a great promotional price.
  • Prices do not necessarily include taxes, which will vary by country.
Expand All Email Updates
Jackie Cody Urgent ...........
Please reply to comment before 4pm EST on May 1st.

We are a University System of GA 2-year College (Georgia Perimeter College). As a state run college, we are tax exempt. What needs to happen when ordering to prevent us from being billed an tax on the order?

Also as a business we are closed on Sunday, May 3rd. Can an exemption be made to order today, May1st or Monday, May 4th since our employees with purchasing cards only work Monday-Friday?
May 1 2009 at 4:58am Copy Link
Hani Masgidi This offer will be available on for one day -3rd of may- only .

Feel free to contact our payment gateway support at in regards of TAX.
Step To Call Center - May 1 2009 at 8:34am Copy Link
Jackie Cody You did not answer all of my email. How do I get tax exempt as a State owned and operated college when I order as we do not pay tax on purchase
May 1 2009 at 8:39am Copy Link
Hani Masgidi you don't need to pay it in this case
Step To Call Center - May 1 2009 at 8:50am Copy Link
tamadur kuaiti I need to get the Arabic copy for this book ... it will help me in my work ... pls how to download it free
Jul 2 2009 at 7:21pm Copy Link

Please note that all comments for this promotion will be screened before posting. It's nothing personal, just a step we have to take because of a few bad apples last time around.

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