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Dear Bits Du Jour


This evening I purchased the Barca Pro package using the link from your site.

I made the payment and received several emails (as per usual after a software purchase) including the order confirmation. Unfortunately, the order confirmation, despite mentioning License Key and License User ID did not contain either. Oddly it made reference to CoGen Media software which as far as I know are not the developers for either Barca Pro or Pocomail (which I already use).

I am beginning to have the sense that this deal may not be as kosher as it at first seems? I have always been under the impression that Bits du Jour dealt directly with developers rather than resellers? Checking your site again I see that you have listed the developer as DyneCurb whereas I believe that it is PocoSystems?

I have written to Sellpoint Commerce who appear to be handling this promotion but as yet have not had a reply, nor have I received any registration codes.

Could you reassure me that this is a genuine deal, and that the companies dealing with the promotion are trustworthy?

Many thanks,

B Collins
        Nov 15 2008 at 8:22am
Nico Westerdale B,

I'm really surprized to see your post here. This deal, as every other one we feature on the site is 100% genuine. You can see from Dynecurb's website here: http://www.dynecurb.com that they do indeed sell Barca Pro. The original developer of the software is PocoSystems and we did not deal with them directly, we went through Dynecurb who have provided the discount. I have contacted them, forwarding on your note from above and I hope that we can get a resolution later this morning for you.
        Nov 15 2008 at 8:22am
Thanks for your reply,

Just to say this has now been resolved and I have received the proper registration details. I am supposed to be going away today hence my panic that this might not be sorted out in time. After reading your FAQ about where customers are buying from when they buy through Bits du Jour I was slightly confused as the sellers did not seem to be the actual developers in this case. The FAQ says "You're buying it from the product's manufacturer".

Everything is now sorted out though and Barca Pro is now registered and at a very good price too! Bits du Jour does offer some brilliant deals and my addiction will continue I am sure!

Thanks for your help!
        Nov 15 2008 at 8:22am
Nico Westerdale I'm glad that you're all sorted out.
In most cases we do go to the actual developer, but in some we do go through authorized resellers. In all cases we check out the person we're getting the deal from and make sure it's all above board, we don't want to waste anyone's time.
        Nov 15 2008 at 8:22am
Bruce Kwan Hello B Collins,

In response to the postings above, Dynecurb Solutions is an authorized reseller for the products offered by Poco Systems. We apologize for the error that occurred with the registration confirmation letter, but we are glad to hear that the issue is now resolved. Should you have any further questions or issues activating Barca Pro, please contact us. We have worked closely with both Bits du Jour and Poco Systems to offer this promotion for you. Enjoy the software!

Dynecurb Solutions
        Nov 15 2008 at 8:22am
The support from both Bits du Jour and Dynecurb Solutions in resolving the above issue has been superb. As someone who has purchased quite a lot of software over many years this is the first time I can remember receiving such comprehensive customer support. Thank you!
        Nov 15 2008 at 8:22am
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