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Easy Watermark Studio Activation Key does not work

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Majik I Purchased Easy Watermark Studio on 17 July, on installation the Activation Key does not work. I have tried to contact Refero Group Software
Email: as detailed in their mail;at least three times both via E-mail and on their website but have not had any response at all.
So much for their policy to try to reply to all e-mails within 1 business day.
I'm still having to use the trial version.
        Jul 30 2013 at 11:36am
Constantin Florea We've just contacted the vendor to help further with the issue you mention.
        Jul 30 2013 at 12:25pm
Majik Hi Constantin,
The vendor does not live up to it's promise, I'm still waiting to hear from then and disappointed that I purchased a licence on 17 July and still having to use the trial version. How do I go about getting a refund?
        Aug 5 2013 at 2:19pm
Constantin Florea I am sorry for the delay. We've just contacted the vendor again with your refund request and will watch for his response during the next days.
        Aug 5 2013 at 3:21pm
Majik Hi Constantin,

Just to update, 39 days after purchasing a licence for Easy Watermark Studio, I still do not have a valid activation key, neither have I been offered a refund. The vender does not respond to my postings.
        Aug 25 2013 at 1:12pm
Constantin Florea Thanks. I've just contacted the vendor again.
        Aug 26 2013 at 1:13am
Benedekfi Endre Dear Majic!

Sorry for answering this late. Your license key has successfully activated on our database. Please send for me the error message you get. Thank you!

Endre Benedekfi
Refero Group Software
        Aug 9 2013 at 10:36pm
Majik Hi Benedekfi,
Error messages shown below:

Online activation:
Activate failed! Check your internet connection!

Register manually:
Wrong registration code! Please try again!

        Aug 11 2013 at 1:30pm
Benedekfi Endre Click The Manually registration and send for me your hardware ID (or copy-paste here). I'll send back the serial number for offline activation.

        Aug 11 2013 at 9:01pm
Majik As requested:
        Aug 12 2013 at 2:11pm
Majik Benedekfi,
I replied with the hardware ID on Monday but still not received the activation code; please stop messing me around, either send me the code or give me a refund.
        Aug 16 2013 at 1:57pm
DrTeeth I got an email offer from them and emailed a question and did not get an answer MONTHS ago.

I notice you asked for a refund but they are offering to fix the problem - also not a good sign IMHO.
        Aug 11 2013 at 5:05am
Majik Hi DrTeeth,

I'd be happy if it's sorted quickly (before the trial expires) otherwise I will insist on a refund. I am a little concerned that I had no response from the vendor until helped by BitsDujour though.

        Aug 11 2013 at 1:39pm
Majik Well, no refund, no fix, the trials expired, looks like I've wasted my money on a bad deal. Interestingly all my e-mails to their support site are also ignored.
        Sep 5 2013 at 2:33pm
Constantin Florea We have contacted the vendor again asking for his help.
        Sep 6 2013 at 12:28pm
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