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Refund for PDF & eBook Tool Bundle for Windows

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Jose E User Ordered PDF & eBook Tool Bundle for Windows today first it took more than 10 attempts to download the products second now I can not register any of the products with the serial information sent to me by BitsDuJour all I keep getting is error messages about incorrect email address and or serial number this is the worse experience I have ever had So I am requesting a refund thank you in advance for any assistance
        Mar 26 at 12:04pm
Constantin Florea I just sent you an email.
        Mar 26 at 1:03pm
Jose E User I have not gotten and E-mail just this update to the post
        Mar 26 at 2:33pm
Constantin Florea I see I received an email error message back with the following content:
"
Message not delivered
There was a problem delivering your message to jlv....@...il.com. See the technical details below, or try resending in a few minutes.

The response from the remote server was:
554 5.7.1 [VI-1] Message blocked due to spam content in the message.
"

The email I initially sent you was:
"
I can refund your order if you choose so, however if the reason you want the refund is because you have trouble registering the products, I can forward this issue to the vendor of the product who will be able to better help with the registration issue in this case. Let me know your decision.
"
        Mar 26 at 3:16pm
Jose E User Not sure why it would go to spam I get all the other E-mails from your site include this one I am replying to but yes I would prefer just a refund this is the first time I had such difficulty with a product from your site from the downloading failing so many times and the registration seems this particular software is going to be more trouble than it is worth. So please just refund the order.

Thank you in advance for your assistance in this matter
        Mar 26 at 7:57pm
Constantin Florea I just refunded your order, the money will be back in your account between 5 and 10 business days later.
        Mar 27 at 5:31am
Jose E User Thank you very much
        Mar 27 at 6:21am
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