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Expand All You can also Post on Facebook, and we'll answer it there!

I bought SoftRescue Pro through a Bits du jour promotion but had a problem in that Avira said the updater contained a Trojan.
I contacted SoftRescue support by e-mail 3 times but they never respond. I guess my question is....
Do the manufacturers not offer any support for software bought at iscount prices or is this company unique
        Nov 25 2009 at 10:06pm
False positives seem to be a fact of life with some virus scanners. Have you updated Avira to the most recent version of the program and it's databases? Have you tried scanning SoftRescue with other virus scanning programs?

That said, it *does* seem a little - disconcerting - that the company hasn't responded, especially after 3 attempts. Not really a good sign.
        Nov 26 2009 at 5:53am
My AVIRA is fully up to date. I told it to delete the update file and the program still works. I use this program very infrequently and can always get the latest version from their web site. I think their support sucks to be honest, it doesn't take much to reply. - ah well, buyer beware. I guess
I apprecaiite that AVIRA can be prone to false positives in this case it doesn't really matter
        Nov 26 2009 at 6:14am
Nico Westerdale It's in our vendor terms of service that we insist that all discount promotions are supported exactly as regular promotions are. Sorry that you've had problems, we hope it's an isolated incident.
        Dec 3 2009 at 3:12pm
About a week ago I sudenly started getting a response from them - I assumed you'd spoken to them . In any event they sem to be resposive now.
        Dec 3 2009 at 10:46pm
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