51 Comments for RollBack Rx Reveal 34 Old CommentsHide Old Comments

• Jun 24 2008 2:35pm
  Yvonne Renfrew (Visitor)
  I was a longtime user and fan of GoBack -- at least until it started being passed around from hand-to-hand.
  
  Having been hankering for a suitable replacement, I purchased and installed this product [RollBack RX Version 8].
  
  Since that moment, I have been in Blue Screen HELL, and cannot get out. I am wholly unable to use my machine at all, in Safe Mode or otherwise.
  
  I submitted this problem to the publisher's tech support (using a different machine, needless to say, which I had to resurrect for the purpose), and will report back on their responsiveness (assuming I have not by then blown my brains out).
  
  I suggest you be cautions in installing this program. Especially, I suggest you NOT accept the option (presented during installation) of doing away with Windows' own system restore functionality. In fact, you should definitely create a Windows Restore Point just in case you end up with problems like mine.
• Jun 24 2008 8:36pm
  Yvonne Renfrew (Visitor)
  As promised, my follow-up:
  
  I finally was able to resurrect my machine (caught in BSOD Hell since last night) shortly after 5pm tonight with instructions from the publishers of RollBack RX.
  
  The publisher obviously was aware that this kind of problem arises, yet gave no hint of it in their promotional materials. The "fix" came with the advice that I should not attempt to install RollBack RX again, because the same result would be probable.
  
  This plainly is not due to my having last-century or oddball equipment (the machine in question is a ThinkPad T60p).
  
  While the publisher's support [via email only] was ultimately helpful, it cannot recapture for me the hours devoted to putting my machine back into the condition is was before I made the unfortunate decision to install that software, nor what is (in this case) some really unfortunate consequences of the loss of my computer during that time.
• Jun 24 2008 11:43pm
  Lyle Patel (Visitor)
  We are unsure why you have experienced such a problem however, we do know the problem is related to your computer’s MBR. It could be possible that GoBack (as you've mentioned) or another disk cloning/encrytion application was not cleanly uninstalled or some other application was blocking the very first hard disk sector from writting - This first sector is known as the MBR (Master Boot Record); and is the last section that needs to be written to during the installation process.
  
  It’s a special compatibility problem with your MBR, which maybe or maybe not be due to Rollback Rx (as we are unable to see the installation log files). In our estimation this is probably an isolated incident as we know for sure Rollback Rx works with generic MBR on XP based systems… We have over 300+ downloads per day; and would here of more similar cases if this is a fault in our software.
  
  One of our senior techs have called back on this in hopes to resolve your issue.. If you experience the problems again, pls follow up on your existing support ticket with our development team.
• Nov 6 2008 12:01pm
  Booby Henrik (Visitor)
  I tried the RollBack Rx software and it seems to work well with Vista. I am now 3 days into the trial and it is looking pretty good thus far.
• Nov 24 2008 1:24am
  Chad Biggerstaff (Visitor)
  I bought this program many months back and it works. I am always having to install/test software and am always too curious to try out that latest application I've heard about. Rollback saved me the few times I got burned. It also saved me a couple times when for some reason my (previous) UPS was a split second too slow and my registry would get corrupt or some other critical file(s). Simply press a key to go into the pre OS boot program it creates and tell it to go back to a previous snapshot (which it creates faster than anything else out there only take around a minute).
  Big negative to the program is that it does slow down the system (boot times mostly). So if you're all about performance avoid it, but if you're all about recovering from a mess easily and being able to quickly create snapshots then get it.
• Nov 25 2008 4:21am
  Carlos Matias (Visitor)
  Hi. Be careful. I just tried the demo version under my Vista64 workstation.
  Result : windows don't boot. After safemode boot and uninstall of of RX I had to do a system restore, but still don't boot because the MasterBootRecord of c: drive is now broken.
  After a bootrec.exe /FixMbr it's ok now.
  
  3 hours lost....
  
  Regards
• Nov 25 2008 9:08am
  John Gilchrist (Visitor)
  I have spent 10 minutes reading parts of your website. It is not clear to me where snapshots are saved. Online, at your facility? Or, on part of my hard disk? Which is it? Thank you, John Gilchrist
• Nov 25 2008 7:02pm
  Lyle Patel (Horizon DataSys Corporation Vendor)
  Snapshots are not saved as files or folders. The snapshots are saved directly onto the hard drive sectors as sector maps. We do not save any snapshots online etc.
  
  Here are some KB articles that may help you better understand how RollBack Rx works and how snapshots are determined:
  http://support.horizondatasys.com/ics/support/default.asp?deptID=4443&task=knowledge&questionID=18
  
  http://support.horizondatasys.com/ics/support/default.asp?deptID=4443&task=knowledge&questionID=23
  
  http://support.horizondatasys.com/ics/support/default.asp?deptID=4443&task=knowledge&questionID=318
• Nov 25 2008 7:08pm
  Lyle Patel (Horizon DataSys Corporation Vendor)
  RollBack Rx has a mini OS that needs to install. This subconsole installs and boots prior to window bootup. This feature protects your PC even if Windows can not boot up. In order for RollBack Rx to protect the entire contents of your hard drive it needs to write to the very first sector of the hard disk. This first sector is know as the Master Boot Record (MBR).
  
  The reason that you may have experienced troubles installing RollBack Rx is that you may have a disk imaging, or hard drive encryption software (Ghost, Acronis, Goback etc.) already installed... RollBack Rx needs to write to the MBR, so they bump chests with other applications that try to protect the MBR.
  
  What is needed is to temporarily disable any apps that are blocking the MBR writes untill RollBack Rx completes its installation. The MBR is the last part of its installation.
• Nov 25 2008 11:46pm
  Peter Wallace (Visitor)
  I can't get this to run on Vista. It gives some significant Java errors. It also says it has to go into basic colors / Vista Basic Visual elements.
  
  Is there a minimum version of Java needed?
• Nov 25 2008 11:49pm
  Peter Wallace (Visitor)
  With the LifeCalc Software - I can't get this to run on Vista. It gives some significant Java errors. It also says it has to go into basic colors / Vista Basic Visual elements.
  
  Is there a minimum version of Java needed?
• Nov 25 2008 11:51pm
  Peter Wallace (Visitor)
  The problem I am noting is NOT with the Rollback software - ONLY the LifeCalc. I am not sure why my posts are coming into your product but I apologize up-front. I tried to post twice but it keeps coming into your product.
• May 19 2009 1:48pm
  C. Nevius (Visitor)
  Great Software. I used to be a GoBack user and fan, several years ago. But, now I am a BIG Rollback fan and user. I do have a disk image program running on my XP system. So I did restart my computer with that software disabled, and the RollBack installer work just fine. RollBack does slowdown the boot-up-time a little, but the computer is just as fast as it was not running RollBack. I will never be without it again.
• May 25 2009 5:49am
  Patrick J. (Visitor)
  Is it correct that we receive only 1 product key (for activation) if we order 2 licenses?
• May 25 2009 7:47am
  Lyle Patel (Horizon DataSys Corporation Vendor)
  This is incorrect. You will automatically recieve a single license once the order is made. However, the technicians will add one more (or as many purchased) licenses /PRODUCT IDs to your account. Therefore you will receive an additional license(s) in a separate email from our support staff.
• May 25 2009 9:36am
  A N (Visitor)
  does rollback support 64bit os?
• May 25 2009 11:57am
  Mr Patrick (Visitor)
  purchased earlier today & all works as a charm (raid 64bit´s vista)
  
  thought this would be a nice complement to terabyte´s 'image for windows' wich i also purchased from bdj
  
  i was a bit sceptic buying at first hence not very fund of such hardware licensee routines wich horizon uses,
  but after some reading at your userforums it seems working so, fine with me
  
  might as well ask
  1. will you compile 64bit´s in near future
  2. can i reset my activation when win7 arrives, im likely to purchase new hardware as well for win7
• May 25 2009 12:36pm
  Lyle Patel (Horizon DataSys Corporation Vendor)
  RollBack Rx version 9.0, which is currently be offered already fully supports Vista 64bit.
  
  If you need to reset your activation, you just need to submit a support ticket to our technicians at http://support.horizondatasys.com
• Nov 26 2009 10:06pm
  D :- ) (Visitor)
  does this come with lifetime updates?
• Dec 3 2009 2:21am
  Paul B (Visitor)
  Support at the company does not seem fully conversant with the technical aspects of the product, however they seemed to try and help.
  
  Shame no one from the company has answered the above question.. Perhaps they will today.
  
  Downloaded the trial version yesterday and it works of for me at the moment.
• Dec 3 2009 3:16am
  Robin Edwards (Visitor)
  I assume this offer is for the latest 9.1? I can't see the version number anywhere!
• Dec 3 2009 5:32am
  Happy Buyer (Visitor)
  If they can not tell us about lifetime updates? that D :- ) has asked on Nov 26 2009 10:06pm.what must there support must be like?
  
  im disapointed in this, and i was going to buy this.
• Dec 3 2009 6:01am
  Paul B (Visitor)
  I have had a chat with their support people, and they have said the license will work for Version 9.
  
  For version 10 there will be an upgrade path, with I believe discounted costs.
  http://www.horizondatasys.com/page.aspx?id=203367
  http://www.horizondatasys.com/187010.ihtml
• Dec 3 2009 7:01am
  Mitch B (Visitor)
  hehe, upgrade path?
  they better give current users of v9 a free upgrade to10, thats my own opinion of course.
  i bought v9 last time offered here & turned out to be pita,
  reading their forum seems im not the only one with similar problems.
  
  horizon have recently released a fresh build wich works much better, alot better!
• Dec 3 2009 8:58am
  Jon Koerner (Superstar)
  Question: Multiple-computer licenses pricing?
  
  Apparently, this offer is for a license that can be installed on only one computer, correct?
  
  The product website shows discounted pricing for licenses for multiple PCs (e.g. 1-PC license = $69, 2-PC license $109, 3-PC license $138, 4-PCs = $179, 5-PCs = $225.
  
  So can we get the 5-computer license under today's BitsduJour 65% off offer? -- i.e. $225 - 65% = $78.75?
  
  I would want a single, 5-computer license serial #, not 5 separate serial #s, which becomes too difficult to kepe track of, as computers are retired/replaced/etc. Especially since it comes with the free Rollback RX RMS (remote management server) software for managing the client computers' Rollback Client software.
• Dec 3 2009 9:53am
  Lyle Patel (Horizon DataSys Corporation Vendor)
  Yes, the offer is for the latest version 9.1. Updates to all builds in Version 9.x are free for all users.
• Dec 3 2009 9:58am
  Lyle Patel (Horizon DataSys Corporation Vendor)
  Unfortunatly, there is no lifetime free updates. If you purchase version 9.1 you will receive all version 9.x builds for free. As an existing customer you would receive a 25% discount if you would like to upgrade to a newer version in the future.
  
  Our commercial customer purchase annual maintenance. This provides you with an upgrade path to new versions at a 50% discount. If you would like to purchase our GOLD support - the cost is $ 10.35 per year.
• Dec 3 2009 10:08am
  Lyle Patel (Horizon DataSys Corporation Vendor)
  You are correct, this license offer is only for single licenses of RollBack Rx. We can not extend this offer proportionally to include our bundle packs.
  
  You can purchase this offer multiple times, however we would not be able to offer a 5 license pack at $78.75.
• Dec 3 2009 4:37pm
  Stephen Cohen (Rising Star)
  Have the problems associated with defragging a hard disk been fixed?
• Jan 21 2010 12:34pm
  Carl Whitt (Visitor)
  I used to use Roxio GoBack ver. 3 which was only good through Windows X P, and I have Vista now, and planning on upgrading to Windows 7. Is RollBack rx pro compatible with Windows 7?
  Also if RollBack in installed on vista, is their any problem reinstalling it on Windows 7?
• Jan 21 2010 5:27pm
  Lyle Patel (Horizon DataSys Corporation Vendor)
  Yes - RollBack Rx is fully compatible with windows 7. If you are upgrading your system from Vista to Windows 7, you should uninstall rollback Rx first and then upgrade to Windows 7. As long as RollBack Rx is going to be on the same PC then you should not have any activation issues. However, if the Windows 7 PC is a different PC (hardware wise) then you would need to transfer your license. You can do this by submitting a support ticket with us at http://support.horizondatasys.com
• Jan 31 2010 1:41pm
  Carl Whitt (Visitor)
  When will Rollback RX Pro have a option to restore the complete hard drive, similar to Ghost?
• May 29 2010 9:02am
  John Lai (Visitor)
  Question about Rollback.
  Say I install a software today & uninstall it a week later. Meanwhile, my PC has got a lot of new files from internet downloads, saved data files from applications etc.
  
  A week later, I roll back to yesterday ( date before the software installation), will only my system roll back or my data also?
  In other words will all new data (since installation of the software) on my PC be lost
  
  John
• Jun 11 2010 2:18pm
  Lyle Patel (Horizon DataSys Corporation Vendor)
  John - To answer your question; RollBack Rx protects the entire contents of your hard disk.  Your OS, system files, data - everything.  So if you roll-back to a specific date - Everything will be exactly as it was when the snapshot was taken.  Therefore, if data existed at the point in time when the snapshot was taken - then the data will be available.
  
  Having said this; you can import files from other snapshots.  So if you roll-back to a point prior to the installation of some application and now would like to still have access to your files that you may have created in another snapshot, you can use the file import feature after you roll-back your PC.

• Jul 8 2010 7:58am
  Patrick J. (Frequent Flyer)
  Please note, Rollback Rx and many other applications of this type doesn't protect against SafeSys and different versions of TDSS.
• Jul 8 2010 12:33pm
  jaime dwight (Rising Star)
  I love this
• Jul 9 2010 11:48am
  Lyle Patel (Horizon DataSys Corporation Vendor)
  There is no software solution including Anti-Virus applications that can protect the PC from this type of virus. The reason being that this type of virus writes to the hard disks directly bypassing any software device drivers (including Microsoft drivers).  So basically no software can protect the system from it, unless it's a hardware based solution.
  
• Jul 9 2010 11:54am
  Lyle Patel (Horizon DataSys Corporation Vendor)
  Adding to this virus issue: 
  
  Although most logical software cannot deal with this type of problem. It is pretty easy to stop this virus, you just need to configure your antivirus software or something like Executable Lockdown, to prevent installing and loading of device drivers without your consent. (The virus does the direct disk write through a device driver).
• Jul 10 2010 9:02pm
  T Raynor (Superstar)
  I still have a hard time wrapping my head around how snapshots are different from restore points, but the space savings is a big deal. This reminds me a lot of WonderShare Time Shuttle.

  http://www.wondershare.com/pro/time-shuttle.html
  
• Jul 11 2010 12:47am
  jaime dwight (Rising Star)
  I have found this software works perfectly, I have been using it for about 6 months and it has saved me hours of work. I have two copies now and intend to get another. No doubt prevention is better than cure, but for those times when the gremlins stick out their tongues as they run amok with no known reason other than the day has a 'y' in it, I've found a quick dose of rollback rx works for me.
• Jul 12 2010 6:45am
  Jack B. (Visitor)
  From your Knowledge Database:

  
  

  Can Rollback store its offline backups on a network share (or a NAS) (or a SAN)?
  

  Yes. Rollback can store and restore from a remote LAN drive.

  Just to be sure I understand this correctly. Rollback can do offline backup. So if my hard drive explode and set in fire, or it is stolen, I can buy another hard drive, then use Rollback to retrive the image of my old hard drive and continu my life like if nothing happened?

  
  

  Do Rollback need to be installed on the "backup server"?
• Jul 12 2010 7:51am
  Jack B. (Visitor)
  Oh nevermind. I found the answer in your forum ( http://horizondatasys-forum.com/rollback-rx/669-rollback-rx-has-built-imaging.html ). I understand it's not possible anymore since version 9.
• Jul 14 2010 2:21am
  Ben Deeper (Visitor)
  If this program can do 1/2 or 3/4 with Vista or Win 7 of what GoBack could do with XP, it's worth more than piles of gold. GoBack was the most important software during the 80's and Roxio & especially Symantek killed it off. Why? It would put Symantek's Anti-Virus scareware out of business. They want PC users to be in terror of the virus makers. GoBack made them impotent.
• Jul 14 2010 8:29am
  Roger Thomasson (Bits du Jour Admin)
  A gentle politeness reminder to all newcomers...
• Jul 15 2010 12:20am
  Louis H (Superstar)
  @Jack B... What would be really nice is if they offered a bundle discount for Rollback RX with Drive Cloner RX. Nonetheless I am seriously considering giving this a try at 65% off.
  
  Any other folks out there who have actual experience with this program?
• Jul 15 2010 3:09am
  Louis H (Superstar)
  I read the upgrade policy
  
  http://www.horizondatasys.com/203367.ihtml
  
  And I also read
  
  http://www.horizondatasys.com/187010.ihtml
  
  And am a bit confused.
  
  If we purchase the Annual Maintenance Program, is the cost for upgrading to a major version change (V9 to V10) a 25% or a 50% discount? (The first link says it's 25 and the second says it is 50.)
  
  And would such a purchase, according to the 2nd link, allow us to purchase Drive Cloner RX at 50% off?
  
  Thanks......
• Jul 15 2010 9:01am
  Guy Simmons (Superstar)
  I multiboot several versions of windows. Would one licence cover me for all the windows installations on ONE PC?

  
  

  Thanks

  
  

  Guy
• Jul 15 2010 9:07am
  Jim Maioriello (Frequent Flyer)
  Hello, I cannot find licensing information on the Horizon DataSys website.  So, I will ask here....
  
  I have two machines that I use for my work.  How many licenses do I need to install RollBack Rx on both?
  
  Also,
  
  Thanks,
  
  Jim
• Jul 15 2010 9:08am
  Guy Simmons (Superstar)
  Just seen on previous comments that software writes to the MBR. That will upset my BootManager and partitioning software, which uses a proprietary system to allow > 200 primary partitions.
• Jul 15 2010 9:21am
  Lyle Patel (Horizon DataSys Corporation Vendor)
  Luis,
  
  It looks like the upgrade policy on our website has not yet been updated, as per our recent management decisions...  With our new upgrade/update policy - customers that purchased our annual maintennce (support) would receive free lifetime updates/upgrades and new versions.  The annual maintenance fee is around USD$ 10 and can only be purchased at the time of sale.
  
  Customers that do not purchase the annual maintenance can receive free updates to the current version of RollBack Rx and would be eligible for a 25% discount on future versions.
• Jul 15 2010 9:27am
  Lyle Patel (Visitor)

  Guy,
  
  Rollback Rx fully supports multi-boot environments and you would only need a single license to support one physical machine.  However you must follow the installation instructions on how to install RollBack Rx onto a multi OS environment.  This info can be found in our knowledge base - basically you would need to fully install RollBack Rx onto your primary OS and then just install the GUI component onto your secondary and/or third OS partitions (since the subsystem only needs to be installed just once)
  

  Since Rollback Rx needs to boot prior to Windows, it needs to write to the very first sector of your PC's hard disk - this is known as the MBR (master boot record).  However this should not effect your boot manager.

  
  
   

• Jul 15 2010 9:59am
  Stephen Stimac (Bright Spark)
  I checked the website and they only provide email support. It appears anything else requires a pay service. I presently am having issues with 2 backup programs and they both require remote access support. If I pay for software, it should work properly. If it doesn't, the software company should stand behind their product and fix the issue. I'm not talking about user instructions, but basic functionality I've paid for when I bought the product. Email only support is not acceptable to me.
• Jul 15 2010 11:09am
  b a (Visitor)
  will it work windows 64 bits?
• Jul 15 2010 11:23am
  Dave Thosma (Visitor)
  will this workon my windows 7 home 64bits?
• Jul 15 2010 11:53am
  Lyle Patel (Horizon DataSys Corporation Vendor)

  Stephen,

  All support is provided through our ticketing system (all emails are tracked) - all tickets are responded to within 24 to 48 hours. Gold clients (annual maintenance) are gauranteed 24 hours and can request a call back from our techs for issues that can not be handled directly via email.  This policy is for all our end-user customers as well as our corporate and educational customers.
  
  Horizon DataSys does stand behind the RollBack Rx product.  We have over 500 downloads per day, and can assure the majority of users that there is no issue with the software itself.  Most support enquiries during trial period can be answered through the product help file which can be found here: http://www.horizondatasys.com/381210.ihtml
  
  Another option would be to communicate with existing users through our user forum at: http://horizondatasys-forum.com/rollback-rx/
  
  In our industry it is not feasible to provide phone support unless the ticketing option does not solve the issue first.  Our competitors (symantec, Acronis etc.) also do not provide cost-free phone support.
   

   

• Jul 15 2010 11:54am
  Lyle Patel (Horizon DataSys Corporation Vendor)
  Yes - Rollback Rx fully support Windows 7; both 32 and 64bit versions
• Jul 15 2010 12:30pm
  Matt H (Bright Spark)
  Just purchased and tried to activate. Getting a message that I've already reached my max activations. This is my first install and I've never had the software before. I put a ticket in for a manual activation. Not a good first impression.
• Jul 15 2010 12:32pm
  Louis H (Superstar)
  Thank you Lyle! The revised update/upgrade policy sounds much better!!!
  
  Remaining question.... Any discount offered for purchase of other products to Gold subscribers? I am specially wondering about Drive Cloner RX.
  
  Thank you
  
  
• Jul 15 2010 1:17pm
  Peter R (Superstar)
  Just two simple questions:
  - when making image backups of the program partition, is RollBack Rx also completely backup up? And also properly restored, in case of need?
  - my monitor resolution is 1680x1050; the texts in the GUI of RollBack Rx is so tiny it is hard to read; however, I found no way to chance it...
  
  Best Regards,
  Peter.
• Jul 15 2010 2:08pm
  Matt H (Bright Spark)
  Just an update, putting a ticket in I was able to get the activation issue fixed within one hour. Also I am an Win7 X64 and everything appears to be working fine.
  
  
• Jul 15 2010 2:55pm
  Peter R (Superstar)
  Sorry about the typing errors in my last post.
  I just finished my tests with RollBack Rx (and have bought 2 licenses), but a new and maybe funny question came to my mind: is it possible to backup the snapshots and use them to rebuild a system to a certain state, starting with a complete image restore followed by a snapshot restore?
  
  Thanks,
  Peter.
• Jul 15 2010 3:04pm
  Louis H (Superstar)
  Installed Demo without a hitch. Went ahead and purchased and activation of full product also went off without a hitch. I am using Win 7 Professional 64 bit with 4GB of ram. Main feature that did it for me was ability to rollback my system after installing various demos for programs I decide not to purchase. Windows System Restore has never worked in such a fashion as to truly return my system to the way it was before installing a Demo. With the amount of demos I try out it is well worth an extra $10 a year for an extra level of support and free upgrades.
  
  
• Jul 15 2010 3:41pm
  Van Swofford (Rising Star)
  Where are the snapshots stored, and is there a way for me to specify the location?
  
  Is Rollback RX compatible with Shadow Protect backup software?
  
  Thanks
• Jul 15 2010 4:53pm
  T Raynor (Superstar)
  This program has destroyed my windows install.  After install it will spontaneously shutdown after after about 2 minutes.  I booted into safe mode to uninstall it and now on reboot I can't even get into safe mode. I would approach this product with caution and use your best judgement.  
• Jul 15 2010 8:35pm
  Bob S (Visitor)
  CAUTION FROM A FORMER USER... I used Rollback Rx and found it easy to use and believe it does what is says.  HOWEVER... it's important to realize that Rollback Rx is making and storing an image of your entire hard drive ON YOUR HARD DRIVE.  I learned the hard way when my disk drive reached 150Gb (w/ capacity of 300Gb).  At that point, I couldn't save any files because the image was taking up 50% of my disk space... took me about 6 hrs. w/ Geek Squad Tech Support before we realized what the problem was.  So, if you are using well under 50% of the capacity on your hard disk, this might be useful.  But if you are approaching or over 50%, it won't work... I had to uninstall.  By the way, I couldn't reach Horizon's tech support because it happened over the weekend.
• Jul 15 2010 8:37pm
  Bob S (Visitor)
  I also had purchased the annual maintenance agreement but it didn't help when I encountered a problem over the weekend.  Unless their hours have changed, Tech Support wasn't available until Mon.
• Jul 15 2010 10:18pm
  jaime dwight (Rising Star)
  Honestly I now have four copies, I think a lot of problems arise because this works so differently from other software. You have to make sure it has access to the MBR during install and if you have existing software  that attempts to block access to the MBR then it's not going to install properly, you have to disable any other software that protects the MBR until rollback has finished installing. As for space, you shouldn't be keeping every snapshot, there simply isn't any need. Mine takes a snapshot every night at 9pm because I know I will have finished working on my pc by then and all being well a few days later I delete that shot and defrag those left, of course it's going to fill up your drive if you keep every snap shot, set it up for once a day and take a shot yourself before you do anything like install software or edit the registry and you shouldn't have any problems. This is a real gem, and it is being offered for a song, it hasn't reached it's full potential yet, they have other software for just about any type of set up you can imagine. Used in conjunction with drive cloner I can do anything to my pc and I know I'll be just fine. Take the time to understand this software and you will agree.
  My thanks to Horizon and to BDJ for bringing us this great software at a great price.
• Jul 15 2010 10:35pm
  Raymond Callan (Bright Spark)
  'Louis H' - i've used Rollback RX for about a year and a half now and the program works very well.  I have 3 licenses - one for an XP Pro laptop and two for Win 7 - both 32 & 64 bits.  Programs like this make you feel invincible - that any non-hardware related problem can be fixed by simply rolling back - and, for the most part, that is true.  It has saved me on more than one occasion!
  
  As far as upgrades with an annual maintenance plan, i think it depends on which plan you pay for as to how much of a savings you get on the next version - i believe 'silver' is 25% saving and gold is 50% saving, if i recall correctly.
  
  
• Jul 15 2010 10:37pm
  T Raynor (Superstar)
  This software would be great, but my computers are multiboot and obviously won't work in my situation.  I regret that as I was going to get 2 copies.
• Jul 15 2010 10:54pm
  Brenton R (Visitor)

  Rollback RX looks like very useful software. I have a couple of concerns:

  (1) Does Rollback RX allow disk imaging software such as Disk Cloner RX to copy and restore an image ok? Many disk imaging software copy the MBR of the hard disk and give the option to restore the copied MBR or a fresh version. It is uncertain whether the Rollback RX snapshots on the MBR will affect the disk imaging process. During an image restore Rollback RX snapshots may be lost.

  (2) When upgrading Rollback RX to a new version does the current version have to be uninstalled first (along with all snapshots)?

  I would be grateful if the Vendor or people who have successfully used Rollback RX could comment on these issues.

  Many thanks.

  
  

• Jul 15 2010 11:37pm
  Raymond Callan (Bright Spark)
  Brenton,
  
  1)  Yes, disk imaging software works fine with Rollback from what i have read on their forum.  Rollback will need to be uninstalled then reinstalled upon reimaging disk.  I myself use Ghost 15 on my Win 7 32 bit machine.
  
  2)  Yes, you can't install one version on top of another.  The older version must be uninstalled first then the newer version installed.  When you uninstall, the uninstaller will ask if you want to keep the system as it is presently or, if not, you can rollback to an earlier snapshot/point in time.
• Jul 15 2010 11:49pm
  frank kasperski (Frequent Flyer)
  1. does the annual maint cover upgrades or just updates?
  
  2. If not upgrades, would I have to renew both the list price and the maint agreement every year?
  
  3. If someone doesn't maintain an annual maint option, will the software cease to work after the one year point?
  
  4. Or will their version (whatever version it is when the one year anniversary rolls around) still keep working?
• Jul 15 2010 11:49pm
  Brenton R (Visitor)

  Hi Raymond,

  Thanks very much for your response. Just to clarify, do you remove Rollback RX before creating a hard disk image (or do you remove it only when you want to reimage the hard drive)?

  
  

• Jul 16 2010 12:00am
  Nico Westerdale (Bits du Jour Admin)
  Due to the overwhelming response Horizon DataSys Corporation has agreed to extend this deal for another day - Enjoy!
• Jul 16 2010 2:09am
  joel kens (Visitor)
  Does the license have free lifetime upgrade?
  Thanks.
• Jul 16 2010 9:21am
  M B (Superstar)
  I would like to know if I install a program that carries DRM if RollBack Rx will take me back before the point of the program install and also remove all traces of the DRM as well.
• Jul 16 2010 12:28pm
  Stan Lewis (Rising Star)
  @joel kens: Yesterday Lyle Patel from Horizon DataSys Corporation wrote:
  
  "With our new upgrade/update policy - customers that purchased our annual maintennce (support) would receive free lifetime updates/upgrades and new versions.  The annual maintenance fee is around USD$ 10 and can only be purchased at the time of sale."
  
  So it's not a real lifetime license.
• Jul 16 2010 12:49pm
  David Spratt (Visitor)
  Im only after buying this program, and i never got  a email with my key. its not in my spam folder or in box :(
• Jul 16 2010 2:20pm
  Beth C (Bright Spark)
  Interested in this programme but had an install error for which I have opened a ticket on the Datasys site. Will this offer still be open to me in the event that a support response takes longer than the time remaining for the offer. Thank you!
• Jul 16 2010 10:39pm
  jaime dwight (Rising Star)
  David,
  
  Did you get any email from them at all? It took me forever to find the license  key  it is a tiny font. If you paid by credit card, you should have gotten an email with your ref# if you scroll down on the left side should be the key. Paypal you get two emails the key would be in 2nd email. If you haven't had an email go to the site and try the web chat or drop them an email.
• Jul 16 2010 11:16pm
  Barney Rubble (Visitor)
  I discovered that if I don't uncheck the annual maintenance purchase $10.35 item, then the payment form later forces me to check a box agreeing that you will automatically charge my credit card for it each year in the future.  
  
  I wanted it for ONE YEAR ONLY.  I do not do business with companies which force agreement to annual renewals up front.  Unethical corporate policies suck.
• Jul 16 2010 11:41pm
  joel kens (Visitor)
  @Barney Rubble,
  I agreed. I hate company acts like God. Norton-Symantec got sued because of this.
  
• Jul 17 2010 6:21pm
  Raymond Callan (Bright Spark)
  Brenton,
  
  If you have to restore a backup, Rollback will automatically be part of the backup.
  
  However, i have read in the Horizon forums, that the best plan of action would be to uninstall the program and reinstall.   Others say the program will continue to work as it did before restoring backup, however, the only viable snapshot will be the ones produced after the backup is performed.
• Jul 17 2010 7:22pm
  Brenton R (Visitor)

  Hi Raymond,

  Thanks for your help. Much appreciated.

• Jul 17 2010 11:17pm
  jaime dwight (Rising Star)
  The annual maintenance can be stopped at anytime and you don't have to buy it at all, I bought 2 with and 2 without, in fact they give you the silver plan free.

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