RollBack Rx PC Software with a 65% off Discount Coupon Code

Genie au Travail I'm amazed to see so many people purchase a product crippled by his licence policy :
"Online license activation is required with a hardware footprint, and 1 installation per footprint"

Even if it's a good product...

Oct 22 2011 at 5:07am

M B I will only say to the vendor, this it is the reason I am shying away, after reading older posts concerning the trouble people had with this activation system.

Oct 22 2011 at 6:08am

Roberto i was interested about this, but reading the first page of their forums im a bit scared.

Oct 22 2011 at 8:21am

S. C. @vendor
question regarding license policy
1 installation 1 footprint
whats if harddisk crashes or should be replaced by a bigger one or just must be reformatted becaus of system instability?
what´s if the pc has to be repaired and some hardware has to be replaced?
does one have to buy a new license??
S.C

Oct 22 2011 at 2:19pm

Adrian Williams I've had an instance where I've had to re-install rollback rx and gone through the inclusion of a new hard drive. All I had to do is contact Horizon datasys and they reset the activation. I can't see the 'crippling' that's been mentioned. You pay for 1 licence for use on 1pc, that's it. At the discounted price it's a steal. Don't rely on rollback as your only means of backup - do an image of the hard drive just in case you do get a hard drive fault. All bases covered :)

Oct 23 2011 at 11:30am

Support Genie - Thanks for your question. " I'm amazed to see so many people purchase a product crippled by his licence policy..." - The answer is that the RollBack Rx license policy is NOT CRIPPLED at all. We have thousands of users that have no issue with our licensing - yet you will only hear from a select few who prime objective is to purchase a single license and install it onto multiple PC's...

Here is how our licensing works (just as most other software)... Every license of RollBack Rx that you purchase will activate the number of PC's based on the number of licenses purchased. Therefore, if you purchase a single license of RollBack Rx, you will be able to activate the license onto a single PC. This does not mean that you can not uninstall the license from the PC. In fact you can uninstall the license from the PC and then reinstall it onto the same PC without any issues. However, if you try to install the software onto an new PC, or new hardware the software will alert you with a "Exceeded the number of Activations" warning... If the upgrade is legit you can simply contact our support team at http://support.horizondatasys.com or via our online chat (located at the top of our website http://www.horizondatasys.com) and ask to have your license reset. In usual cases this process can be done within a few business hours.

Horizon DataSys Corporation Vendor - Oct 23 2011 at 11:39am

Support Roberto Porcar - Don't get intimidated by our forum post. All of our posters on our forum are highly advanced users of RollBack Rx and sometimes the discussions can be very technical. Here is a link to our users forum: http://horizondatasys-for...ollback-rx/

Let us know what aspect of our forum or topic is "Scary" and we will try to better explain them to you.

Horizon DataSys Corporation Vendor - Oct 23 2011 at 11:44am

Support If you ever need to upgrade a hard drive onto your PC - just send an email to our support team or chat with our CS team and they will reset your PRODUCT ID (license) for you. There is no problem in doing this for you. We understand that hard drives fail - However, the red light goes on when a users hard drive seems to fail 2 to 3 times a month.

Horizon DataSys Corporation Vendor - Oct 23 2011 at 11:47am

Support Adrian - I guess we were answering questions at the same time... Thanks for clarifying our licensing policy and recommending a backup for new users of RollBack Rx.

Much appreciated.

Horizon DataSys Corporation Vendor - Oct 23 2011 at 11:52am

Ryan Nunes Question are ssd's with trim fully supported now? I read somewhere that you guys were having issues with this before not due to your software but how TRIM actually works.

Oct 23 2011 at 7:40pm

SoftCollector I have Ghost v15 installed.

1. Can both software titles co-exist peacefully on the same machine?

2. How is RollBack Rx better than Ghost? Ghost can also do incremental bakcups?

Kind Regards,
SC

Oct 23 2011 at 9:02pm

Brian H Hi- I used to use, and love, GoBack; but then had some issues with it occasionally corrupting the MBR of hard drive. Do you feel that this product is an improvement, with less chance of MBR corruption? Also, I currently use Acronis TrueImage for incremental backups, however I don't use TrueImage's "always on" (continuous) backup feature. Is this program compatible with TrueImage set for daily, incremental backups? Thanks. :-)

Oct 23 2011 at 11:53pm

Brian H Hi- follow-up- I just visited your company website. Can your product "Drive Cloner Rx" be used along with "Rollback Rx" (for even more HD protection)? Thanks. :-)

Oct 24 2011 at 12:00am

Max Murkel Does this tool work on new PCs with UEFI Bios, where Win 7 was installed via the BIOS and uses the GUID partition table (GPT)?

Oct 24 2011 at 6:59am

Anand Tulpule Video on their website is very good. I have decided to buy. It is just 8.87MB and not a bloated software.

Oct 24 2011 at 7:00am

Support @Ryan Nunes - Yes, the newest build for Rollback should now support SSDs with TRIM functionality

@SoftCollector - Ghost and Rollback can co-exist on the same machine. Since Rollback is "instant recovery", recovering from a Windows crashed state or reverting to a previous system state takes only seconds but with Ghost that would take at least 10-20 minutes.

@Brian H - Our product is definitely an improvement over what GoBack does. Its more stable, compatible with the latest OS and has less chance of MBR corruption. It could also work together with Acronis TrueImage if the backup is done within Windows.

@Max Murkel - Our new build for Rollback now supports new machines with UEFI BIOS

@Anand Tulpule - Thanks and we hope you enjoy the benefits of having Rollback r protection on your PC

Horizon DataSys Corporation Vendor - Oct 24 2011 at 9:21am

Pavel S. Hi,
I´m user of Rollback Rx Pro from v. 7 - a lot of years. It is one of the best security SW. Yes, it is not absolute program. Any users have problems with it, someone has big problem with it and needs uninstalling. But: Rollback Rx has a few millions users in world. I think that there is reason to try trial. Of course, better is take image before testing (for example with Acronis) - standard System Restore in Windows is not sufficient solution - a lot of Windows users have off System Restore (for example at internal SSD) and Rollback Rx is counterweight for it. Of course, Rollback is more more better... :-) I had problem with last build from summer at my 240 GB SSD and 16 GB RAM, HDS Support helped me quickly with special build for my PC.
Pavel S., Czech Republic

Oct 24 2011 at 1:41pm

Roger Thomasson @ H.H.

Please note that your comment regarding limited activations/hardware footprints has been moved to the forums for further discussion:

http://www.bitsdujour.com/view/ID=17465/

Bits du Jour Admin - Oct 24 2011 at 1:44pm

Max Murkel @ vendor support:

Thanks for your answer re. support for UEFI boards. But I miss your statement re. support for WIN 7 x64 installations on HDDs which use
the GUID (GPT) partition style.......

Thanks in advance

Oct 24 2011 at 1:49pm

Paul B My friend had a bad experience of this product. With a corrupt MBR the home key for this product would not launch. There was no Horizion recovery cd to boot the system. Managed to access some of the data via putting an OS on a secondary drive, then accessing the other drive - unfortunately the way horizon worked non of the data created since horizon was installed was there.
Support took a very long time to respond, and even then did not help to get his system working.
As a IT Pro I would personally stick with a disk image solution (Arconis/Macrium) so that you can totally recover data in a disaster.
They also have boot cd's so should your MBR become corrupt you can get your system working.

Oct 24 2011 at 9:51pm

Adrian Williams Hello Paul B.
I too have experienced a problem on my Acer Ferrari 1200 laptop with rollback,effectively losing the complete contents of the 250GB hard drive, windows7 and my data. I had to use a product called boot-it NG to recover the partitions. I tried using paragons hard disk manager without success. It's important to get a balanced view on rollback. Before even trying it, do a full image backup of your system. That saved the laptop's life in fact. ironically it was another Horizon Datasys program Drive cloner rx that did the image backup!

I still highly recommend rollback rx, I use it on 3 of my own PCs and several clients PCs, two licences on PCs that help run businesses.

@Anand. The base program may be small but the snapshots taken by rollback are often 1GB in size. I don't change things that much on a daily basis but get a daily snapshot between 170MB and 2110MB (yes 2GB!). I've never got to the bottom of this and the forum is vague as to why snapshots are so big. Even moving the swap to a different drive had no effect. These snapshots are not backed up when you use imaging software like drive cloner or paragon for example so the backup image size isn't an issue. the problem is - the rollback images are not backed up and are consequentially lost if you recover your system from an image. Never use a windows recovery disk either.

Horizon recommend uninstalling rollback prior to imaging. I never do as all the snapshots are lost when you uninstall the software. I've recovered my system from an image. I then uninstall rollback, reboot, reinstall rollback and start taking snapshots. That's where my activation has been an issue. Twice now, I've had to contact horizon to re-enable the licence as the software just gives a pop-up stating that the number of activations has been exceeded - even though the hardware footprint hasn't changed. I've not had an problem with this, horizon have been quick and efficient on both occasions. The problem will occur if horizon refuse to reset the activation.

Wow, i've been rambling on.

To summarise. Rollback has it's place - it's not the be-all of backups. it's an extremely convenient way of managing you PC. Install a program or two, test them out, decide you don't want them, simply rollback to a snapshot of the pc prior to installing the new software. it's easier and tidier than uninstalling the program. The winsxs folder just gets bigger and bigger, the more you install and uninstall. rollback could avoid some of that.

Be sure to use a disk imaging program alongside rollback. take weekly backups (or even more frequently) of the C drive. I'd suggest paragons backup software if you want one for free, horizon's drive cloner rx (you can schedule backups, full, incremental or differential or terabytes image for windows (on offer on BDJ).

Just to note - I only use rollback to monitor my C drive. All my other stuff is backed up using different means.

Make rollback part of your PC maintenance system. I’ve installed it on several clients PCs I support, simply because I can turn the clock back, hopefully prior to the problem.

A final word of caution - your mydocuments files are usually stored on the c drive, rolling back will lose the newer files you’ve created. rollback rx has the capability of recovering these files but it’s another step. Make life easier for yourself. MOVE the mydocuments to a separate drive. in that way, your system backups, images or whatever can be recovered while keeping your data up to date (and make the image files smaller) Even my emails (Thunderbird) are saved on a separate drive so rollback can jump to and fro while my data stays current.

After all that - BUY ROLLBACK. It’s the most worthwhile $24.15 you’ll spend today !

Oct 25 2011 at 1:11am

Adrian Williams I might be getting to the bottom of the large snapshots - Dropbox or spideroak save their cache by default to the C drive. More feedback when I find it !

Oct 25 2011 at 1:32am

Exolon Miner @Adrian Williams

Great Post. Thank you for your valuable experiences.

Oct 25 2011 at 1:44am

Adrian Williams I've just come across a feature that allows you to select files/folders that are unchanged when recovering from a previous snapshot - that'll cover the issue of your default 'mydocuments' folder.

I'm trying to find an option that ignores files/folder changes - that'll deal with the spideroak cache problem I've got.

Oct 25 2011 at 1:53am

aladdin T I bought 3 licenses on the 5th of this month. Even after 20 days later, I cannot activate any of the three computers.

All my three computers have SSD on them, and maybe this is the problem.

I am getting sick and about to ask for a refund.

Oct 25 2011 at 2:32am

Max Murkel @ aladdin: Have you seen Nunes' post and the vendor's reply re. SSD?

Oct 25 2011 at 2:54am

Michael K @ Support

I have Diskeeper running constantly in the background to keep the disk defragmented

Would this cause me a problem if I wanted to use Rollback RX also - from previous posts it seems it would but you confirmation would be appreciated.

Thanks

Michael

Oct 25 2011 at 4:09am

David Gilmour In his detailed post this morning @Adrian Williams has clearly and thoroughly conveyed everything that I would tell someone who asked me for my advice about RollBack Rx. Rollback Rx's ability to efficiently restore my system to a chosen previous state has saved my hide on several occasions. But I would caution anyone using it to invest some effort in learning how it works, so that you understand how to apply it sensibly. I advise using it only in conjunction with a backup plan which includes making regular back ups of the image of the drive that Rollback Rx is protecting. A few weeks ago, after replacing an internal data drive (not the main system drive that I was protecting with Rollback Rx) with what turned out to be an Advanced Format drive, with 4K rather than 512 byte sectors, I followed advice that I commonly encountered about the need to upgrade my Intel chipset drivers. Whether it was cause and effect or coincidence, I do not know, but immediately upon rebooting, Rollback Rx reported that its databases were corrupted, and I could neither boot properly, nor use Rollback Rx to restore to any previous state. I had to recover the disk using a recent backup image. After reinstalling the new drivers and then reinstalling Rollback Rx, all has been well since. For over a year, I have been using RollBack Rx on the desktop system that I heavily rely upon for my business, and it has more than proved its worth to me, this being the one serious failure of the product that I have suffered. Rollback Rx is a powerful, complex, useful tool which should only be applied as part of an wider, well considered system management plan.

Oct 25 2011 at 4:39am

Mohamed Hassan excellent software i am already using this for more than a year.

Oct 25 2011 at 5:18am

SoftCollector When I am placing an order, it says that I am buying "RollBack RX - Home Single License". What are the editions of the product:

- home
- server

Is ther anything between - what many vendors call a Pro version? I would hate to see that I have bought the wrong version.

Kind Regards,
SC

Oct 25 2011 at 5:35am

Roger Gelfand I am already using this excellent program on my P.C and highly recommend it. I am about to purchase another licence for my second computer. Works very well and already solved problems!

Oct 25 2011 at 5:51am

Keith Norton On the purchase page accessed through BDJ there is an option for "Lifetime Updates and Gold support" and a further explanation: "This is a subscription product with a fee of $13.80 per year." Which is it? Does $13.80 get me a lifetime or 1 year of updates and support? Or is it a lifetime of yearly $13.80 charges?

Oct 25 2011 at 6:43am

Anand Tulpule All comments are worthwhile.I am buying it.

Oct 25 2011 at 7:09am

How It is Why do people ask questions that can easily be answered by looking on the vendors web site?

Oct 25 2011 at 7:12am

Zoran P Obviously the TRIM is supported on my SSD.. There is a TRIM sub function that is not supported (Deterministic Read After TRIM)..

I'd like to ask SUPPORT if you can, please, take a look at my SSD overview here: http://imageshack.us/f/84...sdover.jpg/ and give me your opinion of my SSD compatibility so I can purchase if all OK..

Thanks in advance!

Oct 25 2011 at 7:12am

Sabrina@Home Lets say there`s a dual-boot computer with ONE WinXP partition and another Win7 partition. On both partitions are a few VirtualBox and VMware guests with i.e. Win9x, Win2k, WinME, Vista and so on installed.
Does RB handle those conditions and how many licenses would be nessesary for those machines to secure all OSes and guest-OSes?
Can RB rx be used on thoses machines if MacriumReflect with boot-option (WinPE) is taken as backup (backup under Windows, restore with boot-option or sometimes boot-cd) solution?

Oct 25 2011 at 7:24am

Roger Thomasson @ SoftCollector

This information is readily available on the product website:

http://www.horizondatasys...3689.ihtml

Bits du Jour Admin - Oct 25 2011 at 7:26am

Michael K Are Rollback support not actively participating in this conversation today - I asked my question 3 hours ago and have seen nothing in response from them.

Thanks

Michael

Oct 25 2011 at 7:38am

aladdin T @ Zoran P.

It doesn't work on SSDs. I have purchased on 5th of this month for three computers, all three with SSDs, all three till today, are not activated. HDS doesn't know why. I paid my money, bought the Lifetime Update with Golden Support, but still today on my three computers Rollback Rx doesn't work. It has now been 20 days.

I would like for HDS representatives on this forum to answer this.

Oct 25 2011 at 7:45am

VLM This comment, on the website, has caught my attention:

RollBack Rx supports every Windows®-based application, because it RollBack Rx installs below the Windows OS.

Can someone explain what this means? (I don't mean in a generic sense, I mean, how does this application install itself under Windows, from within Windows? Does it interact with the bios? Not sure what questions to ask here, as this is not an area of great knowledge for me ?? ??

Oct 25 2011 at 7:52am

VLM Also, how well does RollBack Rx play with on-the-fly encryption tools, such as TrueCrypt?

Sure hope the vendor returns soon! :)

Oct 25 2011 at 8:02am

Roger Thomasson Ok, for the next 30 seconds I'm just a customer, not a BDJ administrator.

Fact is fact -- RollBack literally saved my skin, my photos, and about 40,000 BDJ backup emails several months ago.

It happened.

(disclaimer: these are my personal opinions and not endorsed by BitsDuJour etc etc etc)

Bits du Jour Admin - Oct 25 2011 at 8:25am

aladdin T @ Roger Thomasson

How do you respond to this:

It doesn't work on SSDs. I have purchased on 5th of this month for three computers, all three with SSDs, all three till today, are not activated. HDS doesn't know why. I paid my money, bought the Lifetime Update with Golden Support, but still today on my three computers Rollback Rx doesn't work. It has now been 20 days.

I would like for HDS representatives on this forum to answer this.

Oct 25 2011 at 8:35am

VLM Wow Roger, thanks for sharing that, means a lot coming from you.

My primary reservation involves the questions expressed by others about SSD support. My OS/apps are on an SSD ....

Oct 25 2011 at 8:39am

Support @Max Murkel - Currently Rollback does not support the GPT partition

@Adrian William - Thanks again for your wonderful insight regarding
Rollback

Horizon DataSys Corporation Vendor - Oct 25 2011 at 8:40am

Roger Thomasson @ Aladdin, VLM

Unfortunately I can't comment on SSD support -- wasn't running one at the time.

Sorry!

Bits du Jour Admin - Oct 25 2011 at 8:45am

David Gilmour @aladdin T, I can report that Rollback Rx Professional v9.1 has worked smoothly with the OCZ-VERTEX2 3.5 internal SSD with S-ATA II interface that I retro-fitted as my boot/OS drive about 9 months ago. I have experienced one recent failure of Rollback Rx, described above, which as far as I could tell was unrelated to the hardware being SSD.

Oct 25 2011 at 8:52am

Support @aladdin T - have you already submitted a support ticket to us regarding activating your product?

@Michael K - We do not recommend running disk defragmenter when Rollback is installed because Rollback sees the action taken by disk defragmenter as a massive change of data thus it tends to create a large snapshot size.

Horizon DataSys Corporation Vendor - Oct 25 2011 at 9:01am

David Thomson Does anyone have the answer to Keith Norton's question about the 'Lifetime Updates and Gold Support'? Why list it as 'lifetime' if it is a subscription payment?

Oct 25 2011 at 9:13am

aladdin T @ David Gilmour (Pink Floyd)

Are you Graham (nexstar) on HDS forum. If you are then you know me.

@ Support of HDS

Yes, I have already submitted three tickets on activating, from the 5th of this month, until today. My all three computers till today are not activated and Rollback Rx doesn't work on them.

WHY?

Here are the three tickets with dates:

4073-8337761 dated 10/23/2011 5:13 AM PDT
4073-8337393 dated 10/14/2011 5:23 AM PDT
4073-8337393 dated 10/05/2011 7:14 PM PDT

Oct 25 2011 at 9:14am

aladdin T @ Support of HDS.

I have bought Lifetime Update and Gold Support for three computers, and under this I submitted the following ticket asking a question. I have not got an answer from you:

4073-8337764 dated 10/23/2011 7:02 AM PDT

In fact, the above ticket is "Open" and not "Work In Progress", so no one still at support has looked at it.

Oct 25 2011 at 9:32am

David Gilmour @aladdin T .. I'm neither Graham nor Floyd. :-D See link on my BDJ profile page.

Oct 25 2011 at 10:10am

Support @aladdin T ; regarding ticket 4073-8337764, I've forwarded your question to our developers regarding the registry entry. Your other tickets have already been responded to and awaiting your feedback.

Regarding the question about the Lifetime Update and Gold Support , to clarify this is a yearly subscription fee which entitles you to a free upgrade to Rollback V10 when it comes out as well as getting prioritized tech support. Sorry about the confusion regarding having "lifetime" on it.

Rollback Rx has already been compatible with SSDs even before the compatibility with TRIM functionality was updated and currently its been working now with most of our users.

We appreciate all the feedback here as we constantly try to improve our product and make it a better experience for all users

Horizon DataSys Corporation Vendor - Oct 25 2011 at 10:16am

aladdin T @ HDS Support,

The Lifetime Update and Gold Support is yearly payment, yearly paying though the nose.

I bought 3 licenses on 5th. Till today, I cannot activate these computers. Tell me why I have paid you this money. For v10?

1. Paid for for three licenses, that I cannot activate till today?

2. Paid for one Lifetime Update and Gold Support for year in the amount of $40 USD, and have to pay for the rest of my life.

@ David Gilmour,

Can you get your friends at HDS to activate my three computers, for which I paid on 5th of this month. I also paid $40 USD for one year, and one month is already gone.

Oct 25 2011 at 10:23am

David Gilmour @aladdin T .. huh? I have no friends at HDS. I have two RollBack licenses, for desktop and laptop, and I paid for them like you did. For these, on a couple of occasions I have had to request license re-activations through HDS support.

Oct 25 2011 at 10:28am

Sabrina@Home @HDS-Support
Please could someone of you answer my questions 3 hours ago?

Oct 25 2011 at 11:00am

Support RollBack Rx V9.x (most current build) fully supports SSD drives. If you have any issues please submit a support ticket at http://support.horizondatasys.com

Thanks.

Horizon DataSys Corporation Vendor - Oct 25 2011 at 11:09am

Support Sabrina - RollBack Rx fully support dual-boot and multi-boot environments. Many of our clients such as NVidia and EA have requested this many years ago for their software/driver testing farms.

RollBack Rx also fully supports VMWare. With regards to licensing, you would only require a single license for Multi-boot systems. You will need to follow our support instructions on how to install RollBack Rx in such an environment. Basically, you will need to install the Entire RollBack Rx on your primary OS and then you would just need to install the GUI (windows) components on the subsequent OS's only.

Licensing for the VMWare installations are currently tricky. You only need to purchase a single license, to activate all installs within VMWare. If you do receive any error, you can contact our support team and they will assist in having the licenses activated in all your VMWare sessions. We will be introduing a VMWare license with the release of RollBack Rx 10 that will streamline this issue, by having rotating ID's.

I hope that this helps.

Horizon DataSys Corporation Vendor - Oct 25 2011 at 11:21am

Software Guy I did use rollback Rx and i liked it. But then disaster struck and rollback could not save me. Lost some photos. decided there had to be a better way - so now I image my hard drive - it works to back up and to rollback. recommend clickfree C6 drives, which can support multiple images or image multiple computers. Next, periodically i will make a true DVD image using Clickfrees USB transformer - $10. check them out at http://www.clickfree.com/...former.php and
http://www.clickfree.com/products_c6.php
These are no words against rollback - it is convenient - very convenient. just don't become too secure with it
But know there are other ways to perform full imaging with full data backup and feel good about it.
Another alternative is Casper disk Imaging on an external HD - not only can you image, but it is a full backup, and you can (usually if supported by your Motherboard) boot when disaster does strike and just keep working from that external HD until you swap out the bad (or reformat) internal HD.
i just want to point this out to BDJ users. Hope the info is helpful.

Oct 25 2011 at 12:00pm

Sabrina@Home Can i assume, that if activation in VMware is tricky that activation in VirtualBox isn`t possible? What do you mean with "We will be introduing a VMWare license", is that an additional extra license needed for use in VMware?
When will RB Rx 10 come out and is the upgrade to it free for users which bought RB Rx 9 today at BDJ?
What about my question to RB Rx and MacriumReflect`s-BootOption in my first post?

Thx in advance

Oct 25 2011 at 12:07pm

M B Software Guy, thank you for that information. This looks sweet and so easy. Thanks again

Oct 25 2011 at 12:42pm

aladdin T @ HDS Support,

I cannot log on to the forum, it says, that I have been banned for lifetime, no reason given.

lol. A customer with three licenses have been banned.

Oct 25 2011 at 12:43pm

SoftCollector It is unfortunate that RollBack Rx is incompatible with defragmenters. The best / decent defragmenters on the market today are probably 5 or 6 (Diskeeper, Perfect Disk, O&O, Defragler, etc), so it should not be too difficult for your software to recognize them when installed or operating - and act accordingly.

Oct 25 2011 at 1:39pm

Support SoftCollector - RollBack Rx is not incompatible with defragmenter at all. However, you need to understand that most defragmenters in general defrag files as per how Windows sees them. Therefore, if you were to take a snapshot of a PC, then perform a defrag and then restore to a previous snapshot (before the defragging) - all the defrag work would have been a complete waste of time. Many people believe that defraging is a disk level functions, when in reality it is based on file and folder structures of Windows. You can view the following forum article for more details: http://horizondatasys-for...ative.html

Also, I would not waste too much time and energy behind finding something that suits defragging as traditional cylindrical drives are now being replaced with SSD drives - which do not require defragging whatsoever.

Horizon DataSys Corporation Vendor - Oct 25 2011 at 2:23pm

Support alladdin - I was informed that you may have called in earlier and spoke rudely to one of our reps. Our company policy is to no accept any abusinve language whatsoever. Anyways, we have discussed this situation and we will have your forum credential re-instated within the next few minutes.

We know it is frustrating at times - however, keeping composure is important. Please try to be as respectful as possible as everyone is trying to perform their job to the best of their abilities.

Horizon DataSys Corporation Vendor - Oct 25 2011 at 2:32pm

Support @Sabrina - To clarify, there should be no problem with activating the product when its on on VMWare and/or VirtualBox. The issue is with the licensing count. At the moment, since each VM is recognized as a single PC you would need a unique product key for each VM. If you do plan to use your product key on multiple VMs,you may get a couple of exceeded activation issues which support would be happy to assist you with.

Rollback Rx v10 should come out next year possibly when Windows 8 comes out. The upgrade is free as long as the Lifetime Upgrade & Gold Support is purchased together with the license.

Any imaging solution can co-exist with Rollback. This has been thoroughly discussed in our forums as well but to keep it simple: using a Windows-based backup solution would copy only the current snapshot (current system state) , using a non-Windows solution (bootdisk, etc) would copy only the baseline. Both solutions wont be able to see and backup the other snapshots made by Rollback

Horizon DataSys Corporation Vendor - Oct 25 2011 at 3:34pm

Experience I've adopted Intels SSD's in very early stage & learned hard way
what incompatible snapshot-software can cause to trimenabled SSD.

Effect of trim were not always obvious for such enabled device and after time you would notice reset userprofiles/settings & software which became unlicensed for no obvious reasons using snapshot-software, overall your PC would act very strange, very...

I was one of the first persons to rant subject at Intel forums, comodo forums, yes even Horizons forum.

Rollback is now the very first compatible software for SSD.

There's quite a few products in this genre.. "currently all other vendors 100% fail trimenabled SSD" guaranteed... I know cause I've tested every other snapshot-software there is.

Horizons RollBack do work with trimenabled SSD & It's the only product that does.

SSD users in particular should be interested in RollBack hence limiting wear versus conventional restoration methods, it's quick, It's easy..

Much better for me hence I use switch back & forth on regular basis, I do Test/Restore quite often my PC & RollBack works perfectly now with SSD, finally..

I previously purchased license from here, had one License/Hardware reset so far and was never a problem.

Oct 25 2011 at 4:40pm

VLM Wondering whether someone might respond to my question from earlier today, repeated here for convenience:

This comment, on the website, has caught my attention:

RollBack Rx supports every Windows®-based application, because it RollBack Rx installs below the Windows OS.

Can someone explain what this means? (I don't mean in a generic sense, I mean, how does this application install itself under Windows, from within Windows? Does it interact with the bios? Not sure what questions to ask here, as this is not an area of great knowledge for me ?? ??

Oct 25 2011 at 6:09pm

VLM Oh, and by the way, I have used Casper for years, from version 3 and now on version 7, and I have never had a substantive problem. Casper images are usable images, unlike those made by some other tools. By "usable", I mean that you can navigate the entire backup as you would the original; you can access any file, etc. WRT my laptops over the years, I've had to swap out the internal drive and replace with the matching Casper drive on several occasions. Has worked 100% of the time, immediately and with zero problems.

I realize that image backups may seem heavy duty to some users, overhead-wise. But now they have incremental backups, and the load is really quite managable, IMO.

I have also been a GoodSync user for several years. I use this for more frequent backups of specific files and folders, Casper for full images. GoodSync also helps, in that it does bidirectional backups on a file-by-file basis. So you can tell is what to do with each file, left vs. right (on the display, of course).

Just thoughts, for those interested. Take care!

Oct 25 2011 at 6:13pm

Sabrina@Home @HDS Support

Okay thanks for your clarification about the issues with the licensing counts, exceeded activation issues and the need to get in contact with the support to solve these issues everytime i build a new virtual-machine. Actually i didn`t have the time to spend much of it for support requests and wait for solutions.
For me at the moment it seems better to wait for RB Rx 10 with better support in VMs and not to buy the shortlife phase-out model RB Rx 9.

Oct 25 2011 at 6:38pm

Steven Avery HI Folks,

My thoughts. If you really want data to be safe, simply back it up on a file-by-file basis to a local external USB hard drive and, to the extent feasible, to the cloud at times. If only local, then move a copy out of your office/house in case of fire, theft and other disasters.

All other attempts (including some that are disk imaging, although some disk imaging has decent file-by-file automatically) have problematic aspects. Imho, other attempts should only be auxiliary to the file-by-file data backup.

Under this schema, the actual disk crash (not flaky memory, etc, when you can restore the system or at least make the disk a slave on another system .. remember Bits sold us a nice Hard Disk Sentinel the other day ) .. or the occasional ultra-infection (which most of us have learned to prevent) is used as a sign to simply reinstall the OS. Or, better, to use a very early and small and simple image and then reinstall the programs we now decide we want.

Why ? Your system will be cleaner, it will run better, you will reconsider your programs, you will be more selective etc. (Just make sure the serial #s are themselves not lost in a crash, I use ListPro .. Bits please get the program ! .. to keep a home-made list and print it out and save it to the cloud and disk.) The image I recommend is the 5GB or so early, crisp image that is designed to simply restore the OS and an early primitive state that has good drivers and the basics like a couple of browsers installed. Maybe make two or three of those with different programs with restore CDs. What is the difficulty if once every two or three or four years you reinstall from that point to make a cleaner system ? Plus you do not have to worry about "Rolling Back" to an infected or defective state.

This advise is not necessarily for the tester techie or the network support guy who deals with a crash every week, it is my advice for the mildly savvy home user who hopefully only has a real problem every few years.

Maybe Rollback RX is wonderful, maybe it is a good addition to the arsenal I suggest above, maybe it saves the bacon of someone who does not have file backup. However I get nervous with low-level programs of any kind. The fact is, all Windows OS are exposed and flawed and subject to nervous breakdown, they are unprotected and vulnerable, while your actual .jpg and .doc are the key.

Your thoughts welcome, feel free to totally disagree.

Steven

Oct 25 2011 at 6:45pm

Keith Norton Most of my computers have multiple hard drives and I separate various functions on them. One is for the OS, another for Programs, and a third for Data. While installing the Demo of Rollback Rx, it only gives me the option of protecting my C drive. It appears the software can protect multiple partitions on the primary drive but ignores the other drives that are present. This might turn out to be sufficient, but is the program capable of protecting more than one physical drive on the computer? I suppose if I look at this software as OS-crash protection, the primary drive is all I need provided I have everything else backed up elsewhere.

Oct 25 2011 at 6:56pm

Roger Thomasson @ Steven

We've promoted ListPro a number of times in the past. I'll see if I can't get it back on the schedule in the near future.

Bits du Jour Admin - Oct 25 2011 at 8:26pm

Keith Norton @ Diane Lazarus Please provide more detail of your computer disaster. Are you certain that Rollback Rx was the culprit? Was the software vendor helpful? So far they seem to have been responsive on this forum. When I posted this, the original comment from D Lazarus complaining that the software had "destroyed" her computer had been deleted (it seems appropriately). That pretty much makes my followup pointless .

Oct 25 2011 at 10:30pm

Roger Thomasson @ Diane

Was just going request the same thing as Keith. This type of post needs some clarification.

Bits du Jour Admin - Oct 25 2011 at 10:35pm

Tazzie "Transfer of a license to another owned computer not allowed." Why is this???

Oct 25 2011 at 11:52pm

Nico Westerdale Due to the overwhelming response Horizon DataSys Corporation has agreed to extend this deal for another day - Enjoy!

Bits du Jour Admin - Oct 26 2011 at 12:00am

Pedro Laurent @ Tazzie, it means if for example you have 2 PCs and you RollBack Rx installed in one of the two PC you can't install RollBack Rx in the other PC with the same license.

Oct 26 2011 at 4:40am

Steven Avery Hi,

Roger, glad to hear about ListPro.

Please hurry, my trial is running out, :) although I think they only count days and users where it is loaded, so I may be able to stretch it a bit.

Please try for RightNote too, both are superb programs. RightNote is up there with TreeDbNotes and the freeware Keynote-NF but overall seems to be superior even to those two excellent programs.

Oops on the diversion. Now to our regularly scheduled broadcasting.

Steven

Oct 26 2011 at 6:13am

Adrian Williams Update on the Spideroak cache issue. Spideroak were quick in responding and have send me details how to move the working files from my C drive. If anyone needs to know how, open up a forum discussion here. Now the snapshots should be much smaller -- Success !

Oct 26 2011 at 7:06am

Dillon Geo I have both Windows 7 and Ubuntu installed on one hard drive, how does Rollback work under such scenario? I

Oct 26 2011 at 9:13am

Cheryl Rutherford Wow. After reading all the negative comments about license issues and activation, I have changed my mind from purchasing. If I install this and I sell my PC and try to put this on the new PC, it voids the registration, which means, it is the PC's footprint that registers the product and NOT the owner, which is a REALLY BAD THING. You would then have to re-purchase the license for the new PC.

NEVER MIND. This is very bad marketing and support.
I should be able to register under my name ONE TIME ONLY and use the same technique as other software - UNDER THE REGISTRATION NAME, and for 1 PC - any PC, I choose.

THIS IS SIMPLY THE WORSE METHOD OF REGISTRATION I KNOW.

Oct 26 2011 at 10:00am

Roger Thomasson @ Cheryl

Yes, there is a hardware-based activation. However, the vendor makes it clear that a simple email to customer support will allow you to reinstall RollBack onto a new PC if necessary.

"Here is how our licensing works (just as most other software)... Every license of RollBack Rx that you purchase will activate the number of PC's based on the number of licenses purchased. Therefore, if you purchase a single license of RollBack Rx, you will be able to activate the license onto a single PC. This does not mean that you can not uninstall the license from the PC. In fact you can uninstall the license from the PC and then reinstall it onto the same PC without any issues. However, if you try to install the software onto an new PC, or new hardware the software will alert you with a "Exceeded the number of Activations" warning... If the upgrade is legit you can simply contact our support team at http://support.horizondatasys.com or via our online chat (located at the top of our website http://www.horizondatasys.com) and ask to have your license reset. In usual cases this process can be done within a few business hours."

Bits du Jour Admin - Oct 26 2011 at 10:08am

Adrian Williams Cheryl.
Believe me, it's not the worse registration. The award goes to Home Accountz for that. My experience with Horizon is 100% positive.
You have 15 days or so trial period on a new pc install, more than enough time to explain the situation to Horizon in order to reset your licence activation.

Oct 26 2011 at 11:31am

Michael R. As a former commentor I am using TrueImage for an incremental backup too (v2010) but from a boot-cd (and not from Windows). I prefer this way, because all files are closed correctly and the system is in a valid state. And I have made good a good experience doing it this way. I do not backup too often and only if my system runs stable.

If I understand it correctly this does skip the Rollback-Boot-Initialization and so a restore would not work.

So I suppose before doing a cd-backup I have to choose the snapshot I want to backup and than completely uninstall Rollback RX, making my backup and than reinstall Rollback.

(a) Is there an easier way (e.g. just disable Rollback before the backup and than enable it again (instead of uninstall/reinstall)

(b) If doing such a reinstall, am I about to get some difficulties about the number of reinstalls? (The hardware-id would be the same, but the number of reinstallations might be the problem (and I do not want to write an email to the support after each reinstallation)

I already bought RollBack a last time, it was offered at BDJ, but haven't moved it when my former computer has gone defect and I had to reinstall all my applications on a new one. (So an answer would make sense to me, even if the BDJ-discount-deadline has passed)

Oct 26 2011 at 10:11pm

VLM Yes, I share Michael's inquiry ... it would be nice to be able to run a backup/image, or run a defrag, without triggering RollBack Rx to create some massive and unneeded image.

Oct 26 2011 at 10:34pm

Adrian Williams Just thought I'd add my comments while the offer's still on.
Michael &VLM,
I've done several backups, from within windows or from a boot disk The backup image doesn't include snapshots, just the normal files available to windows. A restore WILL work, but the snapshots made by rollback are lost. The program part of rollback is still on the windows system but the critical 'behind-the-scenes' bit has gone so rollback doesn't work. Simply uninstall rollback, reboot, re-install and the second re-boot will start rollback up again. Note, there will be no snapshots of your previous system.
As I've mentioned earlier, by leaving rollback installed, you still have the options of your snapshots, even though your image only has an image of your present system. if you uninstall rollback, your snapshots are gone.
As far as activation is concerned, you may have to contact Horizon if you recover your PC from an image. Never been a problem to date. Twice, Horizon has reset my activation.

There is a program that backs up the snapshots as well - it's terabytes image for windows. Look on the forum for more details. Have a bought IFW but haven't tried it with snapshots. I use rollback as my main backup but always have an image of my windows system using horizons Drive cloner RX. This runs in the background and is scheduled to do an image backup of my system every Saturday at 3am. If rollback doesn't successfully recover my PC, I know that drive cloner rx will get be back up and running from a boot disc.

Oct 26 2011 at 11:34pm

Support @Adrian Williams. Thanks again as always for answering the inquiries here.

In addition to Michael's question, the current build of Rollback Rx does have a license release feature, so when you finish the uninstall process for Rollback, the product key should be ready for your next activation without having to contact support. But in cases it does not happens, support is always welcome to have that key reset.

Horizon DataSys Corporation Vendor - Oct 27 2011 at 9:48am

Support Thanks to all who have participated on the sale and for all the feedback, as we strive to improve our product and make it a better experience for everyone.

If you do have any inquiries regarding Rollback or any of our products feel free to visit our community forums at http://horizondatasys-forum.com/ or email our support team at support@horizondatasys.com

Horizon DataSys Corporation Vendor - Oct 27 2011 at 9:52am

VLM Thanks Adrian Williams! Unfortunately, I fell asleep and missed this opportunity. But I suspect they will be back, with a new and improved version.

Oct 27 2011 at 10:44am

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