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Remote Utilities Home

Fix Remote PC Problems Without Leaving Home

$19.95

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Platforms: Windows 2000, 2003, Server 2008, XP, Vista (x32, x64), 7 (x32, x64)

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Please note folks, the HelpDesk version of Remote Utilities is also available during today's promotion. For more information and a complete overview of the differences between each license type, check out the comparison matrix.

How much gas and valuable time have you wasted going back and forth between your house and the homes of your friends and family members to fix computer problems? Usually, the issues are so simple, you're in an out of there in ten minutes -- but could you walk them through the process over the phone? Nope! For those situations where your flying fingers can save the day, but you need to be physically working on the PC in question, there's Remote Utilities Home -- the key to saving your sanity amidst a sea of technically-challenged relatives!

Remote Utilities Home lets you remotely support your friends and relatives, without requiring any special technical knowledge, and without sacrificing the security of your own data! With Remote Utilities Home, you'll be able to fix PC issues from the comfort of your home, share files between your PC and the connected one, share your screen for tutoring and walkthrough purposes, or access your programs from anywhere there's an Internet connection!

Consisting only of a simple viewer and server component, Remote Utilities Home is the fastest, easiest way to connect two computers over the Internet. Just install the server component on the computer that you wish to control, then install the viewer on any PC or laptop that you intend to use to access the computer. Several connection methods are available, all providing secure access to the applications, settings, and files that you need.

Save your relationships with your friends and family today, while still providing them with the top-notch free computer help that they so desperately need! Get a copy of Remote Utilities Home!

Please notice that the Home license is only valid for home use.

This promotion includes the following:

Remote Utilities Home ($19.95)

Remote Utilities Help Desk ($699)

Review Written by Derek Lee

The Conversation

Features

The Fine Print

Testimonials

Review what others have to say...
“I am very satisfied with the program and it is very straightforward to install and use. That is specially useful for family members, most of whom are not tech savvy and just need help once in a while. Most importantly, when your company came out with the Home Licensing option, it was a great thing and it made the software affordable for us home users. Besides that, it has a whole lot of easy to use functions and I would recommend it anytime to anyone.”- Marya & Maz - Home Makers
“For power users, there's plenty to like about Remote Utilities. Several connection modes are offered beyond the full remote desktop experience. There's also a file transfer mode, remote device manager, registry viewer, remote webcam access, and a terminal mode--which is an excellent way to perform simple command line tasks from a distance.”- PC World
“Remote Utilities is a very well done product, very easy to use and powerful.”- Genie au Travail
“This software is amazing. Techsupport is superfast. Keep up the good work, Usoris.”- Leslie Owen, Freelancer
“Top-notch product, one of the best in the remote access category. And at a very reasonable price and with great customer support.”- Kurt Isaacs, entrepreneur
“Me and my partner were looking for a program that would allow to share a PC and work together on a project. We found Remote Utilities very handy for that purpose. After trying the program for a while we knew that Remote Utilities was just what we needed.”- Andrei Surkov, freelancer
“Thank you for a great product. The Internet-iD feature is especially useful as our small firm can't afford a dedicated system administrator to make network configurations”- Mustafa Ozan, Marketing and pr manager
“I was looking for a tool to support my clients over the Internet and was considering several options including Remote Utilities. After trying all of them I decided to purchase Remote Utilities helpdesk license. This program is excellent and as my business grows I'm going to purchase more licenses.”- Rachel White, entrepreneur and consultant

Expand All Email Updates Load 98 Older Comments

TopDog This is a fantastic program. I bought it last time it was here in Sept. It is loaded with features and is rock solid. You can do just about anything with RT, view and control remote systems, chat etc. Go to the vendor website and read all the things this can do. And tech support is outstanding. I had a problem viewing a remote camera and tech support got on my system and the remote system and it worked it out for me.

I use this for working on the computers of elderly relatives and it has been a God Send. If you are the go to person in your family for helping with computers this will save you from trying to explain operations to family over the phone. I use this several times a week. This has saved me so much frustration I cant begin to say enough good things about this program.

I bought a enough license to put one on my desktop also. So if I'm on the road and need something off my desktop no problem just do a simple file transfer to my laptop.

Feb 19 2012 at 1:26pm Copy Link

Conrad Sallian Hi Scott,

Thank you for the kind words. :) More features are coming, btw. We decided to follow a more frequent update schedule, that is - introduce new features faster and in small portions. For example, the upcoming new feature is 'Ask user permission' option on the RUT-Server. Once we implement that feature, the person sitting at the remote PC will have an option to accept or deny remote administrators request to connect to their PC (of course, the administrator can also disable that option for them in the settings).

As always, we offer free upgrade for all minor versions (5.x) and discounts to existing customers for future major versions.

BTW, couple of words about the Enterprise version. Although what we are promoting here is a Home and Helpdesk license, the Enterprise use of the program is where it truly shines. Remote Utilities was born as a tool for network administrators. It has all the necessary tools for easy deployment on a Windows domain and further update/upgrade. So I recommend everyone searching for a tool to administer their network take a closer look at Remote Utilities. We are also planning to highlight that use of the program and make it more obvious on the website.

Thanks!

Usoris - Feb 19 2012 at 1:49pm Copy Link

Michael R. Imagining the scenario in the program-description

'...going back and forth between your house and the homes of your friends and family members to fix computer problems',

how much licenses would I need to buy if I would like to support more than 1 person?

(a) Would 1 license be enough, because I am the only person, which accesses the computer of a single friend at a certain time?

(b) Or would I need as many licenses as friends I would like to support from time to time?

Feb 20 2012 at 1:24am Copy Link

J.C. Hello,

How often do larger updates happen? Because on the webiste it states:

Lifetime license. The Helpdesk license is perpetual and minor version upgrades are free.

But when in half a year a new version comes then it is relative a short time for using the newest version. Maybe the newer version will need Win8 support.

Feb 20 2012 at 1:28am Copy Link

Conrad Sallian hi Michael,

Thanks for comment:

a) Each remote PC requires 1 license (Home or Enterprise). If you purchase Helpdesk, the number of remote PCs is unlimited.

b) Yes (if you buy Home or Enterprise).

Usoris - Feb 20 2012 at 1:37am Copy Link

Conrad Sallian Hi J.C.

Our program already works with Windows 8. As for how often the major versions happen - we don't have a strict schedule, so far all the planned features are going to be implemented in the nearest minor versions.

If we release version 6 then it must be something really significant. That will probably take place close to autumn this year so stay tuned! :)

P.S. For corporate users we are going to introduce a maintenance plan soon. So that they can purchase yearly maintenance and always have free upgrades for all versions.

P.P.S. 'LIfetime license' means that you don't have to make any recurring payments and that you can use version 5.x for as long as you want (for life).

Usoris - Feb 20 2012 at 1:41am Copy Link

PHILLIP WEST I am not quite following this.
I have 4 relatives I help often.
If I buy 1 license will this only enable me to access one remote computer?
So if I want to access 4 relatives computers I will need 4 licenses?
Phillip

Feb 20 2012 at 2:07am Copy Link

Conrad Sallian Hi Philip,

Yes, you are right. 1 Home license allows you to control 1 remote computer. 2 Licenses - 2 computers, etc.

Usoris - Feb 20 2012 at 2:11am Copy Link

Royce Englehart How is this different/better than LogMeIn?

Feb 20 2012 at 5:29am Copy Link

Conrad Sallian Hi Royce,

You can test it. Connect with Logmein (in remote control and view mode), and then with Remote Utilities (also in remote control and view mode) to the same PC and then compare latency. And then report your findings here. :)

That will be the answer :) Just make sure that you compare apples to apples (same resolution, color depth etc., font anti-aliasing etc.).

Usoris - Feb 20 2012 at 5:42am Copy Link

VLM Conrad, I have the same question as Royce Englehart. :)

Just for clarity, with the home edition, I can support an unlimited # of PCs concurrently, as long as each has its own server license, correct?

Also, above you seem to promote the Enterprise version. Is that covered in today's promotion?

Feb 20 2012 at 5:53am Copy Link

Conrad Sallian Hi VLM,

Glad to see you again. :) Yes, you are right - the are no limitations on concurrent connections.

No, unfortunately, we no longer promote the Enterprise version.

As for the question asked by Royce - that depends on what specific version of LogMeIn our product is compared to. Sorry, but I won't comment on comparisons with free versions, whatever it is - LogMeIn or any other product.

Usoris - Feb 20 2012 at 6:25am Copy Link

Andreas Hoffmann Hi,
would like to know if I (with a Dual Monitor - Setting) can connect to a remote PC with two monitors too?
Would be the content of both (remote) TFTs transferred and displayed to my 2 monitors?
And how are UACs on the remote machine handled, will I see them?

Thanks in advance + greetings - Andreas

Feb 20 2012 at 6:26am Copy Link

Conrad Sallian Hi Joelle,

Remote printing is scheduled to appear in the next minor release (5.1.3). We are often asked of that feature and will implement it, rather sooner than later.

Usoris - Feb 20 2012 at 6:27am Copy Link

VLM Conrad, thank you for you kind and prompt response!

Regarding LogMeIn, I refer to the paid version, I do not ask that you to compare with the free version, of course. :)

Feb 20 2012 at 6:28am Copy Link

Conrad Sallian Hello Andreas,

would like to know if I (with a Dual Monitor - Setting) can connect to a remote PC with two monitors too?

Yes, you can connect to dual monitor systems. Monitor selector switch is located on the top toolbar in the Full Control mode window.

Would be the content of both (remote) TFTs transferred and displayed to my 2 monitors?

No, that's not possible. :)

And how are UACs on the remote machine handled, will I see them?

Yes, you can see them and click Yes or No. I.e. UAC is fully supported.

Usoris - Feb 20 2012 at 6:42am Copy Link

Conrad Sallian Hi VLM,

It works both ways. You can connect with Internet ID (through our servers) or directly using an IP address. It should be noted, however, that the Helpdesk license allows only the Internet ID connection, either global, or GMS (see below). Whereas both Home and Enterprise licenses don't have such limitations.

Moreover, you can use our own free solution, called Gateway Mediation Server (http://www.remoteutilitie...is-gms.php). It's a free self-hosted server that allows you to route Internet ID connections through it, if you don't feel like using our global servers.

Usoris - Feb 20 2012 at 6:46am Copy Link

Joelle Nebbe Hi Conrad

I had famatech radmin 2 and found it great. They lost the remote printing feature on switching to version 3, and since they are in other ways not a very helpful company I'd be delighted to switch to an alternative.

I don't have remote printing now so it is not a deal breaker, but it would be an instant deal maker for me if you had that feature - by remote printing I mean that you can print from software open on the remote computer, to your local printer. This is hugely valuable if the remote computer has software installed that your local one doesnt have. I suspect this is quite tricky.
Right now my solution is print to PDF and transfer PDF but that gets to be a pain.

Feb 20 2012 at 8:31am Copy Link

François Panneton Hi Michael / Phillip,

While remote utilities is a great software, maybe you should take a look at TeamViewer which is free for personnal use and will let you give support to ALL your relatives.

Feb 20 2012 at 8:32am Copy Link

Dave James Yep, I think I've just been caught by this as well. I (foolishly) assumed that I could remotely help my friends/relatives using the licence I have just bought. I misread the blurb about them having to have licenced copies as well. I help 10/12 people each week currently using another (free) product and thought this would be a better solution. Having to buy at least 12 licences doesn't suddenly seem such a good deal. Ah well, that will teach me to read more closely.

Feb 20 2012 at 8:32am Copy Link

Just a Guy Will you add an ability to connect via iPhone/Android App like splashtop and logmein have?

Feb 20 2012 at 8:33am Copy Link

VLM Oh, my, what a GREAT solution (the Gateway Mediation Server). Do I understand correctly that an additional machine is required to use this solution? In other words, there is "my" machine and the helpee's machine, and then a third, intermediary machine (presumably controlled by me). I suppose that configuration would serve to protect my machine from unwanted intrusions from the Internet??

Also, regarding licensing. If I'm helping Client A for a while, then that engagement ends and I'm now helping Client B, is it okay to transfer the license from A's machine to B's, as long as the help is not being provided concurrently/overlapping? How do I get the server OFF of Client A's machine, so that the license is not inadvertently abused by another, later on? It seems as if uninstalling it would be difficult, as that would require keeping it installed to do the uninstallation ... if you see what I mean. :) I see that activation is not required, so apparently this is all on an honor system. Still, I would like to have a brief understanding as to how you envision this sort of thing being handled. Thank you kindly!

Feb 20 2012 at 8:39am Copy Link

Conrad Sallian Dave, if you were mistaken , we can return you your money, no problem.

Usoris - Feb 20 2012 at 8:51am Copy Link

Conrad Sallian 2 Just a Guy

Yes, we are planning to do so. By the summer, most likely.

Usoris - Feb 20 2012 at 8:52am Copy Link

Peter E. Hi Conrad,
I came to BDJ with the full intention to purchase your program.
but after reading your comments about the use of 1 license, 1 license for each remote computer,I'm afraid the very restrictive use is a dealbreaker.
This is certainly not the impression one gets reading the documentation.
You can't spontaneously help a relative or friend ,because before you can do this ,you have to buy another license.
I test a lot of software and have at least a dozen or more free programs that can do the same thing without the restrictions with
TeamViewer ranking at the top.
You mention you can't or won't comment on free programs ,but you can't stick your head in the sand and ignore other choices.
I would suggest to relax your restrictions for the Home license and allow more occasional connections per license.
Concurrent connections are not a requirement for home use.
Color depth or resolution is not that great a concern if all you want
is to sort out a few things on the remote.
Just a thought.

Feb 20 2012 at 8:57am Copy Link

Conrad Sallian Hi VLM,

[ Do I understand correctly that an additional machine is required to use this solution? In other words, there is "my" machine and the helpee's machine, and then a third, intermediary machine (presumably controlled by me).]

Yes, you can utilize an ordinary workstation for that purpose. The only requirement is that this machine to be visible out of the internet by an IP address (static or dynamic), or at least you could make it visible from behind the router using port forwarding.

[I suppose that configuration would serve to protect my machine from unwanted intrusions from the Internet?? ]

It suffices to open only the port used by GMS. And you can choose what port GMS uses. You can configure that in GMS settings. More information is available in GMS Help, see the User Manuals section on our website.

[Also, regarding licensing. If I'm helping Client A for a while, then that engagement ends and I'm now helping Client B, is it okay to transfer the license from A's machine to B's, as long as the help is not being provided concurrently/overlapping?]

Strictly speaking, if you purchase Home and Enterprise, the PCs you register your license on must belong to you or your organization. What you describe pertains to Helpdesk use of the program.

[How do I get the server OFF of Client A's machine, so that the license is not inadvertently abused by another, later on? It
seems as if uninstalling it would be difficult, as that would require keeping it installed to do the uninstallation ... if you see what I mean. :) ]

RUT-Server has the Unregister option, see the Help file.

[ I see that activation is not required, so apparently this is all on an honor system. Still, I would like to have a brief understanding as to how you envision this sort of thing being handled. Thank you kindly!]

In a sense yes, that's an honor system. However, for that setting you don't even have to have a license. The trial period is 30 days. I think 30 days will be more than enough to help one customer and them move on to another :))

Usoris - Feb 20 2012 at 9:04am Copy Link

Thomas Barber Question about the HelpDesk version: Does this product have the capability of separate technician accounts linking to specific client computer accounts? I am interested in this being used by multiple technicians (up to two at a time via the Channel ID method) but only having each technician assigned specific computers they can connect to.

Feb 20 2012 at 9:31am Copy Link

Conrad Sallian Hi Peter,

Sorry, but I didn't understand your point. If you consider our product for home use (Home license) and think that free TeamViewer is better for your needs, then you are free to use TeamViewer.

If you consider using our product for Helpdesk, then you can either purchase our Helpdesk license for $350 here this day, or purchase TeamViewer Corporate (~ $2500) or at least Premium (~ $1500) , because TeamViewer Basic ($850 has too many restrictions that Remote Uitlities Helpdesk doesn't have. Such as the ability to configure MSI file, using address book (called TeamViewer manager) or licensing Viewer machine (with TeamViewer Basic you are bound to one physical viewer machine).

[Color depth or resolution is not that great a concern if all you want is to sort out a few things on the remote. ]

Yes, if we are talking about Home or Helpdesk market. But neither of these is our primary market. Our primary market is network administration for companies with hundreds and thousands of PCs. When you need a fast tool capable of connecting to local machines by local IPs, with seamless Active Directory integration and Windows authorization. This is where our product truly shines.

And yet, we made available two additional versions (licenses) - Home and Helpdesk tap into those markets too. We match TeamViewer on their own market, and are better on price terms. Whilst you can ask any network administrator will they use TeamViewer to administer their local network, or would they rather prefer Radmin, or Dameware or Remote Uitlities for that matter - the answer will be obvious. :)

Usoris - Feb 20 2012 at 9:34am Copy Link

Conrad Sallian Hi T B

[Question about the HelpDesk version: Does this product have the capability of separate technician accounts linking to specific client computer accounts? I am interested in this being used by multiple technicians (up to two at a time via the Channel ID method) but only having each technician assigned specific computers they can connect to.]

You can use two different address books for that purpose. We have also added an address book manager recently. See the 'Using address book manager' topic in our Help file (http://www.remoteutilitie....1help.pdf)

As for online address book - we are planning to implement it by mid-summer.

Usoris - Feb 20 2012 at 9:42am Copy Link

TopDog These are just my thoughts after reading the comments.

I have been helping relatives remotely using programs like this since 2004 when I used a program called Remote Admin. We all like using free software and I have tried several. From my experience none of the free software is going to do everything that RU does or as well. I personally don't consider one license per each remote computer unreasonable when you consider there are no other fees. Its unrestricted access, other solutions that I'm familiar with have additional fees attached to use.

I'm not associated with RU in any way except as an enthusiastic satisfied customer. Helping 10 or more people a week seems like commercial use. Don't get me wrong if you can donate that much time and effort into helping people for free that is great but then a free software solution would more suite those needs.

For me to have a rock solid program that does everything I need, is frequently improved and has outstanding tech support is well worth having over a free solution. Then to have it offered here at half price is a sweet deal to me.

Feb 20 2012 at 10:08am Copy Link

A. Goyal Teamviewer is free and does all this as long as you limit usage to reasonable, ofcourse the commercial use requires license!

Feb 20 2012 at 10:49am Copy Link

Peter E. Hi Conrad,
Thanks for your detailed response.To avoid misunderstanding ,let me say that in no way do I have anything negative to say about the application.It's very well designed with many options and obviously high quality.The same can be said about your website.Very detailed and informative including knowledge base and support.
Also for commercial purposes your pricing is very competitive to say the least.
However ,there is a vast difference between home use and Helpdesk. Home use, to me, would imply occasional , non-concurrent use to a limited number of remotes.Helpdesk on the other hand would indicate a very frequent and multiple connection requirement.
Since your primary market is commercial network administration
I guess home use is of minor importance from your perspective.
Unfortunately from my point of view,usage restrictions on 1 Home license are not sufficiently attractive in my case.
Nevertheless ,I wish you well in your endeavors.
You certainly have a quality product.

Feb 20 2012 at 10:59am Copy Link

Genie au Travail I love this thread...

Feb 20 2012 at 11:21am Copy Link

TopDog Hi Ash Goyal. I went to the Teamviewer site but didn't see all the features listed. Does the free version allow you to control a remote camera? Does it give you sound from the remote computer? Does it allow you to do screen captures on the remote PC? Does it allow you to control the power on the remote, restart and wake on LAN? I couldn't find that information but RU allows you to do all these things and since I have been using it I have used all of the above features to provide support to family members.

Feb 20 2012 at 11:29am Copy Link

Conrad Sallian Hi Peter,

You are absolutely right regarding the differences between Home and Helpdesk. And yes, Home market is not our priority - though that doesn't mean that we ever ignore or neglect home users that ask us for help. In fact, everyone here that happened to ask us for support can testify that we always support home users as fast as we can. That's because it is the model we use - if we sell software, we must support it, update it, fix bugs and extend features according to user requests.

Conversely , you won't be able to get all of the above with free software. Yes, it's free - but there's no guarantee that the developers will even listen to your complaints if somethings goes wrong. They don't owe you anything, and hence, there's nothing to complain about. :)

What people buy is not a sheer set of features - they buy attention to their problems, an expert's advice when it is needed and the right to have their say in the product development. We could make our Home version free but we didn't for one reason - we like live communication with our customers. And the priced software is kind of restriction that naturally limits the number of people that use the software (and request support) - otherwise we couldn't handle support requests and would have to go TeamViewer's path and close support for free users. But we certainly don't want to do that. :)

Usoris - Feb 20 2012 at 11:35am Copy Link

Steven Avery Hi,

The problem here is more logistical than $. If you really are going to be helping somebody with this and that, asking them to put out $20 (preferably $10) for the software aspect is not a lot, if there are some real benefits.

The problem here is the front-end aspect. Before you have done ... anything .. zap .. $20. And a lot of help among friends and family is in fact one time, short season stuff. Which can just as well be handled by Teamviewer and various other programs.

So there is little incentive to work with a more difficult licensing product.

Plus when PC World reviewed Remote Utilities (generally favorable) it was pointed out that the initial setup was more involved.

Thus the light tech use says .. "I'll stick with easy, and if I get more involved on a daily basis, then I will consider programs with a bit more heft".

Steven

Feb 20 2012 at 8:39pm Copy Link

Rick Truell I want to mention that when RUT was last offered here in Sep., I also brought up the fact that there are a number of freeware programs that are similar in function to RUT, specifically suggesting that TightVNC was a better way to go.

I was wrong.

It's a holiday today where I am in Canada, so a friend (who I have helped numerous times using TightVNC) and I spent 3 hours on the phone this afternoon, installing RUT on our computers and putting it to the test. We were both blown away with how much better RUT is. Doing things on his computer that took TightVNC 30 seconds or longer to update my screen, took RUT a second or less. He plays an on-line game, had tried to show me how it worked one time using TightVNC and did so again today. RUT kept right up with what he was doing, showing options, pop-up bubbles as he moved the cursor over items, menus, screen updates and everything. TightVNC? Well, after it got more than a minute behind and showed no sign of catching up that day, we killed and restarted it so we could get other things done.

My friend also uses (used after today) TightVNC to help his mother out with problems. One of the biggest things that plagued them was trying to play Power Point files. They'd play fine on his mother's computer, but his screen would just turn black and display nothing. We tried playing one on his computer today, with me controlling the playback...the file played/displayed perfectly, with each mouse click resulting in an almost instant screen update.

Of course, near-instant screen updates is only one thing that sets RUT apart from TightVNC. All data transferred between the computers is encrypted with RUT; with TightVNC, only the login credentials are encrypted. Oh, you can encrypt the entire TightVNC session using an SSH tunnel, but that isn't the easiest thing to set up. RUT does it out of the box. You can also transfer files between computers using either program. But that's about where the similarities end...RUT can do many, many things that TightVNC can't. But even if it didn't, the encryption and speed/fluidity make it worth every penny.

When I posted my comment back in Sep., several people told me I was wrong. Today I found out just *how* wrong I was...and I bought a "family pack" of licenses. So did my friend.

Feb 20 2012 at 9:58pm Copy Link

Conrad Sallian Thanks, Rick. That's the best testimonial we could ever get :)

A couple of words about new features we have added these months. Among others, proxy support was added. Now if you cannot connect to your work computer by Internet ID and are sure that ID and password are correct, then probably your corporate proxy is involved. You need to point RUT-Server at that proxy (refer to the Help file for instructions).

There's more, however. Now the program automatically reverts to port 443 (https) if it sees that all other ports are blocked on the gateway level. This is useful in especially restrictive network environments.

Usoris - Feb 21 2012 at 12:05am Copy Link

Conrad Sallian hi Rick

[Can the GMS be run on the same computer as the viewer? Or does it have to be a completely separate machine?]

Yes.

[I note that one of the GMS system requirements is Linux, via Wine. Can the viewer be run under Wine as well? How about the server?]

Oops, I need to correct that. The truth is - only RUT-Viewer is running on Linux (under Wine) so far. Server (and GMS) for that matter, is not supported yet. But we are working on it.

[Conrad replied to you that RUT can connect either by a GMS or directly via IP address. If it's not immediately obvious, it should be noted that a domain name can also be used, including a dynamic one as supplied by DynDNS or its competitors.]

That's right, DNS can also be used.

Usoris - Feb 21 2012 at 12:10am Copy Link

Conrad Sallian Hi Rick,

Something wrong with the comments here, let me try to answer again:

[Can the GMS be run on the same computer as the viewer? Or does it have to be a completely separate machine?]

Yes.

[I note that one of the GMS system requirements is Linux, via Wine. Can the viewer be run under Wine as well? How about the server?]

Only the Viewer is supported in Linux /Wine so far. I will correct the system requirements.

Usoris - Feb 21 2012 at 12:14am Copy Link

Steven Avery Good testimonial Rick. I can see using Remote Utilities for some (more involved) use, and TeamViewer for more basic use.

It still is simpler .. if you have a little problem .. to simply install TeamViewer and say "what is the code" over the phone.

However if you want to have a more involved usage (egcontrolling your work computer from home for some signon to the mini-computer and some work.. or extensive ongoing help) you have made a good explanation why RUH is better (the product name could use something more distinctive for searching). More setup time, a little cash, but better utility.

I wonder how it compares to a VPN tunnelling situation ?

Steven

Feb 21 2012 at 1:47am Copy Link

Conrad Sallian Steven,

You can as well have the remote user install RUT Quick Connect and ask for Internet ID code over the phone :)

RUT does almost everything (for Helpdesks) that does TeamViewer plus it has powerful features for remote administration and Active Directory integration. What we don't have, though, is conferencing capabilities that TeamViewer has. But that's a different story - we are not going to make an 'All-in-one' tool with everything, including washing machine and lawn mower . Rather, we focus on providing several features that works best or one of the best in the industry, such as remote screen mode.

As for other OS support (including mobile ones) and online account - we are on our way to implement it.

P.S. Regarding the product name - there's always a dilemma. You either pick a generic name and everyone knows what your product is about (at least have a general idea) . Or you pick a memorizable 'custom' name and build recognition from scratch.

Usoris - Feb 21 2012 at 2:59am Copy Link