The customer journey is what every single one of your customers and clients experiences when they interact with your business. Creating a consistent, positive experience is what sets great businesses apart. Too many businesses end their experience at the sale, when in reality they should be focusing on recommendations and referrals.
With this eBook, you will learn:
- Why the customer journey is an important area for your business to focus
- How to use the Marketing Hourglass tool
- How to direct your customers through the 7 behaviors of the customer jorney
- Ways to integrate brand identity into your customer journey
- How to turn your customers in lifetime, repeat customers
You are always looking to improve how your business takes care of your customers to earn repeat business and referrals, but how do you do that? Begin by thinking about the customer journey, and try to improve every step along the way.
With this free eBook you will also receive weekly marketing news, tips, and advice you can use courtesy of Duct Tape Marketing.
Review Written by Constantin Florea
Prices are subject to vendor's pricing and may change
Frequently Bought Together
If you love this, you might also like...
Mac & PC
Empathy Map Guide
Empathetic Marketing is grounded in a deep understanding of the person for whom you are marketing
- Your discount coupon code will be applied to your purchase when you click the 'Buy Now' button.
- BitsDuJour downloads use a discount coupon code that comes direct from the software vendor, so you'll always get the latest version of the software app sold under the same terms as a regular sale, just at a great promotional price.
- Prices do not necessarily include taxes, which will vary by country.
