Merrill User

The thought that a business can be widely admired and loved is false. This is true for brick and mortar and web based companies. No matter how great your company is, you'll have to contend with criticism. It is actually how you handle the criticism when you find it that matters. As an online based business owner you do not have any face to face discussion to help contradict negative text about you so this is particularly true. So here's what you need to do.

You'll want to respond rapidly to any kind of criticism you see. This is extremely important. Don't just let a poor critique sit somewhere and not react to it. If the critique was left in a public forum, leave an answer on the same thread thanking the person for his or her criticism. Tell him or her that you're considering it and ask them for permission to talk about their issues privately. This will persuade others that your priority is the development of the best possible product...and that you do not respond badly when someone criticizes you. This can help you earn a lot of respect.


Actually invest Suggested Web site looking into whether or not a complaint is about something that actually has to be remedied. Everyone knows how to tell trolls and truthful feedback apart. "You suck" isn't going to need a reply. "I ran into a 404 page" or "The format is all messed up" are things that you are going to have to resolve. Check everything out and if the change is something you need (or want) to make, make it. This demonstrates that you pay attention and will act when you want to.

Your responses have to be individualized. If you change something based upon a critique launched by someone specific, let that person know that you have altered things to make them a lot better. You may also post things such as this openly in forums. It indicates that you do not have an anger response if you are criticized. It indicates that you make an effort to give people what they want. This is a good idea even if you do not make a change that a person asks for. Tell them you checked things out but decided not to act. Then let them know why you made this resolution.

Do not forget that, above all else, how you respond to criticism is all about reputation management. It appears extremely petty to fire criticism back at somebody just because they have criticized you. If you dismiss peoples' criticism and try to insist that it is all good, you're going to look like you do not understand your own business all that well. Keep your ego on a leash. Generally, the criticism isn't intended to be about you personally. They basically had a less than good experience with your offer. This means that you need to improve the product so that they won't have a repeat of that same experience. There are many great places that will aid your marketing .

How you handle critique tells people a lot about both you and the business you are running. You need to remain positive!

Member since: Friday, October 24, 2025

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