You've got a pretty top notch team of support staff, but the challenges of the modern workplace just seem to make things more difficult.
Not anymore!
eBLVD Support Center is a fast, simply, and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with an easy-to-use trouble ticket system, remote diagnostics, remote screen sharing and remote control solution.
eBLVD Support Center empowers your support staff to remotely access any PC from anywhere, using an internet browser! With eBLVD Support Center, applications and files on the local machine can be securely accessed for immediate troubleshooting and ticket resolution, just as easily as if the user were on-site. The result? Increased efficiency, fewer repeat calls, and the ability to handle more technical issues with fewer staff members! All of which translates to a boost in productivity and immense cost savings.
eBLVD Support Center is designed for single or multi-agent support organizations and is ideal for both in-house and external customer support. It offers advanced administration, reporting and integration features so help desks and contact centers can achieve increased customer satisfaction while streamlining operations.
Using eBLVD Support Center, the customizable web site becomes the hub of all help desk activity, whether from the client or support side. Remote users get online with a simple one-step installation procedure, then can generate trouble tickets that get noticed instantly. From there, your support staff gets down to business, recording sessions, copying files, performing remote diagnostics and more. When everything's been wrapped up, you can gather feedback to improve performance, plus replay support sessions for later review and training purposes.
After you purchase eBLVD Support Center HelpDesk, it may be used for 12 months.
Review Written by Derek Lee
Features
The Fine Print
Testimonials
- Easily provide support to remote users
- Securely access files and applications on remote PCs for diagnosis and troubleshooting
- Provide unsurpassed levels of technical support with fewer staff members
- Receive trouble tickets through your own personalized web site
- Copy files between computers, record support sessions, and perform diagnostics
- Increase productivity while reducing costs
- You can download and install a free trial of this software before purchasing
- Download available for: Windows 2000, 2003, XP, Vista, 7, 2008
- Buy with BitsDuJour's promotional coupon code and get all this at a discounted price!
- After you purchase eBLVD Support Center HelpDesk it may be used for 12 months and will not function after that unless you renew your subscription.
- eBLVD Support Center HelpDesk is licensed for site use.
- Each license allows installation on 20 computers, and eBLVD Support Center HelpDesk may be used at exactly the same time on each of them.
- Transfer of a license to another owned computer is allowed.
- Online license activation is required with a hardware footprint, and 1 installation per footprint. what's this?
- Upgrades to future versions of the software will be free for the lifetime of the product.
- Support is provided for the lifetime of the product.
- Lifetime return policy.
- Review the Full License details for downloading and installing this software.
- Prices do not necessarily include taxes, which will vary by country.
- Review what others have to say...
- “I've been using the software to provide demos of our visitor badging products throughout the U.S. and the software has operated flawlessly.”- Don Bender, K&A Industries
- “As a previous user to WebEx, I've found that eBLVD is easier to use, more functional, and has no firewall issues.”- Cindy Biando, SchoolMAX
- “...it would be difficult, if not impossible, to beat the price-value combination of eBLVD web meetings.”- J. Blood, CopierExpert.com
- “When I started with this I knew absolutely nothing about it. Within the first day I had several meetings...”- D. Bodron, State of Alaska
- “eBLVD works great for training our clients to use our software, and I enjoy exploring the new features in each version.”- Amanda Brine, Third Sector Systems
- “...eBLVD has quickly become an important part of our sales and marketing toolkit.”- M. Burr, The Fleming Cos.
- “As a veteran of WebEx and Placeware I can say... that eBLVD delivers the same functionality and ease of use at a fraction of the cost.”- Michael Collier, Efficiency Software
- “We have nothing but positive things to say about it. Keep up the good work.”- Paul Disbrow, The Bura Group, Inc.
- “Thanks for the great product and service.”- Jeffrey Duck, Deploy Tech
- “GoToMyPC® on steroids”- Robin Good, Master New Media
