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Virus Scan for Paperless

Scan and Organize Any Paper Document

Paperless lets you scan and organize any paper document, while letting you perform OCR, make notes, and assign categories.

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MicroWorld-eScan (v Clean 7/25/2013
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What are people saying about Paperless

Danny I am currently using Paperport Pro of Nuance, but am not really satisfied with it and it is an expensive joke with that upgrade prices. Is this maybe something for me?
Jan 14 2013 at 2:54pm Copy Link
Mariner Software Absolutely Danny. We have a ton of customers that have come from Paperport and seem to be having better success. As with everything, all scenarios are different so we highly encourage folks to try out a trial copy or check out our online video tutorials to make sure the product is what they are looking for. You can check out the videos here...

If you have additional questions, feel free to write us...

Mike Wray

PS: Our last major upgrade for Paperless was $24.95. :-)
Mariner Software, Inc. - Jan 14 2013 at 5:56pm Copy Link
Brian H Hi Mike, Like Danny (above) I am a "Paperport Pro" user, as well; who would be interested in perhaps making a switch over to your product. I have a few questions about the product and offer that I would appreciate your input on. First, regarding product "activation". Many of us here on BDJ are techies who like to upgrade, build or purchase new components and systems more frequently than the average software user, and product activation can be known to cause some headaches. Is the activation hardware or software based? If we do switch over to a new system at some point after purchase, is it possible to have activations "added" to our account (as long as this is not abused, of course)? Second (and related) is the statement under "Fine Print" tab "You must install/register the software within 15 days, and cannot do so afterwards." Why the "15 day" restriction? Again, if I were at a point where I was unhappy with my current system and planning on building a new one in the near future, this restriction would be looked at as a bit of a "deal breaker" by someone in my situation- which would be a shame because your product and price-point are both very good! If you wouldn't mind addressing these issues, when you have a chance, I would really appreciate it. Thanks. -Brian
Jan 14 2013 at 10:15pm Copy Link
Mariner Software Hey Brian -
Teresa here from Mariner. Thanks for your interest in Paperless. A few things to note: our trial versions, which allow you to use all the features without constraint, is good for 30 days. You can download a trial version at any time from our website. Just go to: https://www.marinersoftwa.../download/ for more information.

As far as activation and license information, our support team will be glad to address your specific questions. You can submit any in depth queries here:

The "install/register within 15 days" was merely to help customers register Paperless before the 30 day period ends so that they won't find themselves suddenly unable to access any records they may have added to Paperless. I have edited the 'Fine Print' though, as to not discourage anyone from trying Paperless.

I trust this will help you. We also feel that Paperless is a great product and at a great price.

Kind regards,
Mariner Software, Inc. - Jan 15 2013 at 4:44pm Copy Link
Bxxxx Oxxxx Is there a portable version?

Is there a tricky activation that ends up with having no program at all after replacing the PC with a new one, a couple of times?
Jan 16 2013 at 12:19am Copy Link
josje N Does it only do scans, or can one import existing files (all kind of files) as well?
Jan 16 2013 at 3:11am Copy Link
Mariner Software At the moment, Paperless is only available for the desktop. In addition, should you find yourself having to replace your PC with a new one, there is no "tricky activation" involved in reinstalling Paperless or any of our products. Our customer service team will be happy to assist you get up and running again with any Mariner product.

Paperless accepts multiple file formats. As mentioned in the Key Features: PDF, JPG, RTF and more. For a complete listing of what file can be imported into Paperless, visit:


Kind regards,

Mariner Software
Mariner Software, Inc. - Jan 16 2013 at 6:18am Copy Link
Edward Smith Just curious why the trial is an almost 45 meg download when the size of the paid version of what appears to be the exact same product on a different (but popular) web site is 23mb (or at least that is what it says on the other web site)?
Jan 16 2013 at 6:23am Copy Link
William Smith Jr How long before we receive an order confirmation from Mariner software as I have yet to receive one. Additionally, it appears an EStore account was automatically created for me yet I can't change my password (telling me new password is same as old, which makes no sense since I didn't set an initial password). The system is also not allowing me to register my serial number -- telling me it's invalid
Jan 16 2013 at 6:37am Copy Link
Mariner Software Edward-
That sounds like the difference between download size of the Mac and Win versions. Win is 44MB, Mac is 24 MB. The apps are nearly identical so I assume that must be the difference of the Mac download being a compressed DMG and the Win isn't. I can ask our developers if you would like me to.

William - Let me check into your issue. The email confirmation receipt is an automatic email that occurs immediately after you place your order. Sometimes they end up in a spam folder - have you checked there?

Mariner Software, Inc. - Jan 16 2013 at 7:33am Copy Link
William Smith Jr @Mike - The email confirmation was a little delayed but it did end up in my spam folder so good on that front. I'm still having issues creating a new password / registering the serial number within my account
Jan 16 2013 at 7:43am Copy Link
Edward Smith No, they are both win versions. I'd post the link, but not sure Bits would appreciate that. The other web site could be wrong, but it says the download size is 23mb. Almost double just makes me wonder . . .
Jan 16 2013 at 7:48am Copy Link
Mariner Software William - sounds great!

Edward - Hmmm, without seeing it I have to assume it's a mistake on the other site.

Mariner Software, Inc. - Jan 16 2013 at 7:53am Copy Link
Edward Smith Mike, just sent you an email.
Jan 16 2013 at 8:15am Copy Link
Jim McGowan Hello Teresa and Mike.

Yet another disappointed Paperport Pro user here. :(

The product sounds good, and unless there is a problem discovered here today I will likely be making the purchase.

Like someone above mentioned, I am also wary of activation schemes; I reinstall my Windows OS once or twice a year (due to installing and removing lots of software!), and I also switch out hardware fairly often; or at least more often than your average bear - HDDs, serial buses, graphics cards, etc. As long as your activation server is pretty ironclad and you will be around for a long time that isn't a problem.

The 15 day "must register" rule is still listed on the Fine Print tab; does that mean if I make the purchase and don’t manage to get it installed within 15 days, my license will be invalid and thus void? I still fail to see the wisdom in that. I would think that would only apply to trial versions. Can you please clarify?

Finally, when files are imported into Paperless are separate copies made? Or are the original files moved into a new Paperless directory? Or are links to the originals placed in a new Paperless directory? I ask this because I have seen all three of these methods used by other programs, sometimes done well and sometimes not!

Thank you for your assistance and advice as well as your patience!

Jim McGowan
Jan 16 2013 at 8:47am Copy Link
Edward Smith Guess I should have included that I too am a disappointed and discouraged Paperport Pro user, hence my interest in this program . . . .
Jan 16 2013 at 8:54am Copy Link
Jim McGowan Ouch! I just noticed that you appear to strongly recommend the Fujitsu Scansnap scanner line along with their software.

I have an older Scansnap that I am no longer using; I now use a Canon P-215 document scanner, also called a Scan-tini portable scanner. Your website recommends only the Scansnap line and says we should download and install the trial version before ordering to see if other scanners are compatible. I don’t think that we really have time to do that with a Bits 24-hour deal like this.

Surely you must have some user feedback regarding scanners that you know definitely do and do not work with Paperless! Can you give us scanner compatibility information if you have it? E.g., do you know whether or not the Canon P-215 scanners definitely work with Paperless or not?

BTW, my "retired" Scansnap is an S300 portable and while it still works fine I stopped using it because of their software. The Scansnap Organizer program that was required to work with my Scansnap is a minimally functional program that didn't offer much in the way of organization other than a main folder and multiple subfolders. No "smart" filing or anything similar. Also, there was no capability to import other PDF documents; if you move other PDFs into their folder it will not even read them and it won't allow you to remake the PDFs so that they can be read.

If Paperless works so well with the Scansnap line what impact does that have on imports? Will imported PDFs - created by another software - be unreadable?

Thanks again!

Jim McGowan
Jan 16 2013 at 9:03am Copy Link
Tony Gint I use both a PC with Windows and an iMac. Can I download a copy of each and use the same serial number to register your software on two machines (same user)..or would I have to pay twice to get a copy for Windows and one for my Mac?
Jan 16 2013 at 9:39am Copy Link
Steve Jordi - Does it clean scratches, removes gray backgrounds?
- Does it hijack files or use the actual folder structure?
- Does it import WordPerfect wpd documents?
Jan 16 2013 at 9:47am Copy Link
Brian H Dear Teresa and the other kind reps from Mariner- Thanks so much for getting back to me and addressing my questions. :-) After reading your explanation to me and a few others here about the "activation process", I am comfortable with this part of the software (should a re-installation ever be needed). Regarding the "15 day mandatory install" issue; I see that under the "Fine Print:" tab it still reads "You must install/register the software within 15 days, and cannot do so afterwards.". I would like to purchase at least 1 (perhaps even 2) copies of this program here on Bits tonight; but I know that I need to either build or buy a new system very soon because my current desktop is making bad noises, despite my taking it apart and doing a thorough fan and inside cleaning. So I would like Mariner's assurance that i would have the option to install any software purchased here on BDJ tonight *after* 15 days (which is probably a likely scenario for me, personally) before I purchase the software. Can you do this for me? Also, I appreciate your making avail;able a fuly-functional 30 day trial version before purchase- it is a great benefit for a potential customer, like myself. However, today is "deal day" and I am in a bit of a "time crunch". Does "Paperless" do basically everything that the current release of "Paperport 14 Pro" does, including the ability to "watch" specific folders and auto-import .pdf files (as the other potential customer asked above)? Not every feature of PP14 Pro is important to me; but it is good to know what features I would have available to me before I make the purchase (I will also check out your product website, as thoroughly as I am able to, before the expiration of the deal tonight). Thanks again for all of your help and doing such a good job of addressing our pre-purchase questions so well. A+. :-) -Brian
Jan 16 2013 at 10:12am Copy Link
Mark Johnson Do you have any list of scanners that the software has been tested with? The only info I see on your site mentions specifically the Fujitsu ScanSnap printer line, and says that potential customers should use a trial version with their printer to ensure compatibility.

The problem I have is that I'm currently on the road, and won't have access to my home scanner for a couple of days. Have you tested on Windows 7 64-bit with any scanners other than Fujitsu ScanSnap (in my case specifically the Canon MX922)? The scanner works fine (wireless) through the MP Navigator EX software using 'Save to pc'.

I already took a look at your knowledgebase and found nothing on the topic of scanner compatibility there, and in your forums over 99% of the posts are for the Mac product and no compatibility info for Windows that I can find.

Jan 16 2013 at 10:58am Copy Link
Mariner Software Jim McGown -

Teresa here, I hope I can address your concerns:

First the activation issue - the "15 day" aspect had been edited but apparently did not update, so, my apologies. Paperless will download as a full-working trial version, good for 30 days. The serial/license number is needed to use all the features beyond 30 days. If you rebuild or buy a new system and need to reinstall Paperless, the process to do so is pretty linear and you won't encounter any issues.

To answer this question:

"Finally, when files are imported into Paperless are separate copies made? Or are the original files moved into a new Paperless directory? Or are links to the originals placed in a new Paperless directory?"

The short answer is that Paperless makes separate copies. It doesn't move files, and it doesn't link to files outside of the library file. If you would like more information, you can always visit our website and view the knowledgebase:

As far as our recommendation of the ScanSnaps - they work the best with Paperless (as a matter of fact, I have an S300M and use it daily with Paperless - the Mac version - and it works just great!) As far as whether Paperless works with a Canon PF 215, it should be possible to import from it as long as you are able to import from the scanner to a point on your hard drive and as long as the manufacturer supports using this specific model of scanner under the specific release of Windows you're using.

You can import PDFs and a lot of other file formats into Paperless. Again, please feel free to visit our knowledgebase, there's a lot of more detailed information there.

I hope I've addressed all your concerns. If not, please let me know.


Mariner Software
Mariner Software, Inc. - Jan 16 2013 at 11:13am Copy Link
Mariner Software Tony Gint -

Paperless for Mac and Paperless for Windows each use their own peculiar serial/license numbers. While we allow a single user license to be used for 2 devices, that does not include two devices of different platforms.


Mariner Software
Mariner Software, Inc. - Jan 16 2013 at 11:16am Copy Link
Susan Edelstein Is there any discount for owners of Paperless v1?
Jan 16 2013 at 11:23am Copy Link
Danny Does this application software is not good at Windows XP?
Jan 16 2013 at 12:01pm Copy Link
Mariner Software Susan -

For those who already own Paperless for Mac 1.0, you can upgrade to Paperless 2.0 at the already discounted price of $24.95.

Danny -
Paperless for Windows will run on Windows XP but is not supported and all features may not work correctly.

Mariner Software
Mariner Software, Inc. - Jan 16 2013 at 12:37pm Copy Link
Mark Latimer I have been looking for good document manager for some time now. From what I have seen this is the one, but my computer is down and in the shop (working on a borrowed laptop now).

My question is how strict is the 15 day installation period. I do not want to buy and not being able to use it.
Jan 16 2013 at 3:48pm Copy Link
Mariner Software Mark -

If you buy Paperless now, you can enjoy it as a full-working trial version for 30 days. After 30 days you will need the serial/license number in order to gain access to all the features. We like to encourage folks to register their products with us before the 30 days are up.

Kind regards,

Mariner Software
Mariner Software, Inc. - Jan 16 2013 at 4:03pm Copy Link
Mark Latimer Thank you for the quick comeback.

One more question....If I installed the program on this laptop, can I install it on my desktop when I get it back (if after the 30 days???
Jan 16 2013 at 4:11pm Copy Link
Mariner Software Hi Mark-
As long as you've never installed Paperless on that computer then yes.

Mariner Software, Inc. - Jan 16 2013 at 5:17pm Copy Link
Jim McGowan Mike or Teresa,

One question that wasn’t answered: My Scansnap S300M and its software - that I no longer use - would not support my existing PDF files. Does Paperless follow that same policy?

IOW if I moved PDFs created elsewhere - either by me of just PDF files that were downloaded, e.g., user manuals or PDF ebooks - into my Scansnap folders the Scansnap software would not handle those files. As in it would not rotate pages or make them "readable" files as it does with PDF files that it created. Instead a message popped up saying something like "You cannot do that - This file was not created with Scansnap."

Does Paperless act the same way? Can it work with my existing PDF files? Paperport Pro - and PDF Converter Pro - will work with ANY PDF file I open with them. Same with Paperless?

After all I already have hundreds of PDF files on my computer now and any organizing software I use needs to be able to handle those files equally as well as those it creates. Otherwise I would have to keep multiple software packages on my machine just to be able to do the same things with all my PDF files.

Thank you.

Jim McGowan
Jan 16 2013 at 7:49pm Copy Link
Mariner Software Hi Jim-
Yes, you are able to rotate pages (among other functionality) in PDF's with Paperless. I believe it's similar to Paperport.

Mariner Software, Inc. - Jan 16 2013 at 9:30pm Copy Link
JesusInsideMe Hi, are u thinking in a mobile version?, it would be great to see in our ''Android'' our Pareless scanned files (if yes, any release date?), tks 4 your kind response, God bless u, bye
Jan 17 2013 at 12:08am Copy Link
Nico Westerdale Great News! Mariner Software, Inc. has agreed to extend this deal for another day - Enjoy!
BitsDuJour Admin - Jan 17 2013 at 12:11am Copy Link
Danny @Mike Wray,

That I have already experienced with the testing of trial version, it gave no complete smooth functions. I still use my Windows XP until the end of 2014. What is the reason that it is not compatible with Windows XP?
Jan 17 2013 at 12:21am Copy Link
jboothco I installed the trial version on my WIndows 7 32bit PC and it will not run. Just gets to the trial notification box and when I skip through that to run as a trial it crashes. I've attempted to contact support, but to no avail yet. I'm glad to see this has been extended a day, but I wish to evaluate with my scanner and such before purchasing. Help!
Jan 17 2013 at 4:56am Copy Link
Mariner Software John Booth -

Not sure why you've had trouble getting in touch with support. I will try to get an answer to your issue.

Danny -

Paperless is not supported on Windows XP, meaning, we tested Paperless only on Windows Vista, 7 and 8 and thus, can only provide support for those operating systems. As such, we can't guarantee or troubleshoot how Paperless functions on Windows XP. It may operate just fine but we make no guarantees and should you have issues, we would be unable to assist you.

Mariner Software
Mariner Software, Inc. - Jan 17 2013 at 7:23am Copy Link
Mariner Software Jesus InsideMe -

At the moment, we are in the very early development stage on Paperless for iOS. In addition, an Andriod version may happen sometime in the future.

Kind regards,

Mariner Software
Mariner Software, Inc. - Jan 17 2013 at 8:24am Copy Link
Mariner Software John Booth -

What it seems likely is happening here is that the demo period has expired (or Paperless thinks the demo period has expired--regardless of whether or not it's true. When the demo period has expired, Paperless displays a message that looks a lot like the serialization prompt.

To determine this, we'd need to troubleshoot. We like to this by getting a screenshot from you of what the serialization prompt looks like; this way we can determine whether it's the serialization prompt that appears under demo or the serialization prompt that appears after the demo period is over.

John, if you could go to Support on our site and create a support ticket and supply this information, we can further assist. As far as the sale in concerned, if you decide to buy Paperless, we'll work something out.

Kind regards,

Mariner Software
Mariner Software, Inc. - Jan 17 2013 at 8:28am Copy Link
Rick F Hi, I'm using Adobe Acrobat X as my OCR. Does "Paperless" have any benefits over this software? If so, please let me know of the advantages/disadvantages. Thanks, Rick.
Jan 17 2013 at 8:30am Copy Link
Mariner Software Brian H -

Should you buy Paperless through this promotion, install it, and then find that you need to either rebuild or replace your system and as a result, have to reinstall Paperless, there will be no licensing or other issues.

Since Paperless is a digital document management application, as such, you have multiple ways to organize your scanned documents by creating Smart Collections - assign criteria so that a scanned document, that meets that criteria, will be automatically filed in the specified collection or folder. You can also create categories, sub-categories, custom fields, data types - all so that you can organized as needed. You can also import PDF, RTF, JPG and many other file formats to Paperless.

You can always download the trial version and give it a test drive to see if it will fit all your needs.

Kind regards,

Mariner Software
Mariner Software, Inc. - Jan 17 2013 at 9:16am Copy Link
Retired Engineer I am late to this dance, so apologies if I'm rehashing a solved problem here.

I've tried several scan-to-digital utilities which incorporate OCR, and invariably it has been OCR misclassifications (both characters and delimited formats) which have sent me back to scanning images with lots of tags, so I can find them again.

What documented performance data can Paperless supply in OCR? Or, am I missing something and Paperless must have a third party OCR app to work well? If so, which one?
Jan 17 2013 at 9:31am Copy Link
Mariner Software Retired Engineer -

I can direct you to an article posted in our knowledgebase:

This article will explain how OCR operates in Paperless.

I hope it will answer your questions!


Mariner Software
Mariner Software, Inc. - Jan 17 2013 at 1:29pm Copy Link
lemonade soda I have an HP digital scanner 9200c. It scans and places a file directly in a folder. I do not use scanning software. With paperless, I presume I can just "pick up" the PDF in the folder it was saved in. However, for something that is pre-scanned, am I still able to OCR the document, and indeed, optimise it to improve contrast, remove background etc.? Not much info is on your website, perhaps you rely on the video tutorials. Unfortunately, they don't seem to be working today... perhaps server overload
Jan 17 2013 at 2:41pm Copy Link
Jim Willis Hello Mike Wray - I tried the demo & it worked with my old Epson Perfection 3170 scanner. My problem is that I don't have acrobat & will never have it on my system & I can't figure out how to tell Paperless to use my pdf program. I emailed your support & I know that they won't get back to me before this deal is dead because they are probably home in bed by now. I really like the looks of this program and even though there probably is a bit of a learning curve it already makes more sense to me than paperport ever did & I only spent a few minutes with it. So I'm going to buy it & hope I can get the pdf problem sorted out or, if not, you might refund my money.
I think it's really cool that you're bringing your software over to Windows.
So thanks to you & bdj.
Jan 17 2013 at 9:25pm Copy Link
Jim McGowan I ended up not purchasing Paperless. Though I have asked a few times here I don’t believe I have received a straight answer to an important question.

Will Paperless perform the same functions with imported PDF files that it does with PDFs it created itself from a scanner or other document format?

It is important to me because I would be importing all my existing PDF files, which is a lot. The software that came with my ScanSnap S300M would not handle any imported PDFs. You could bring them in but none of the features worked for the imported files. And I see that Paperless seems to be closely aligned with Fujitsu ScanSnap scanners and serves as the included software for some of them.

Each time I asked about the above here the answer stated that yes, Paperless can do this or that with PDF files, but they would not specify imported files. I can't take the chance that it won't work with all my files that would be imported. If Mike or Teresa finally manages to answer my questions specifically I will most likely buy it with or without the discount since I really need to get something other than Paperport.


Jan 17 2013 at 10:49pm Copy Link
Husker Tech For those of us still running XP, this there an older version of Paperless that runs better under XP?

If so, does a future uprade of Paperless effectively migrate the data to the new version? Thanks.
Jan 18 2013 at 12:14am Copy Link
Lance User As a long time and reasonably satisfied user of Nuance's Paperport on two PC's, I missed it when I purchased an iMac at the end of last year. I purchased Paperless yesterday for the iMac and I am quite satisfied with how it works. I did have an issue with my scanner (Epson V500) not starting but when I restarted the computer Paperless and the scanner co-operated and everything is working well. Now, all I have to continue doing is importing all the necessary files and categorise and tag them as I go. It certainly finds documents quickly, I have found, after conducting a number of searches as a test. If you seriously want to get organised, Paperless will be a good choice.
Jan 18 2013 at 2:15am Copy Link
TopDog Very little information on web site.

Does this turn the scan into a propriety file format?
Jul 23 2013 at 10:05am Copy Link
Johno Yes can u scan to and save to say a *.pdf file as an example ? With the OCR function, will it save the extracted text to a Word Document or only a *.txt file ?
Does the program connect easily and work well with most scanners ? using Twain and or other ways ?

Jul 25 2013 at 4:22am Copy Link
Mariner Software Scott -

Scanned documents are saved as a PDF. So, no it is not a proprietary file format which makes the final digital image very versatile.

- Mariner Teresa
Mariner Software, Inc. - Jul 25 2013 at 6:28am Copy Link
Mariner Software John -

Scanned documents are saved as a PDF. For more information regarding the OCR function, please visit our website and refer to this knowledgebase article:


We also have articles pertaining to scanning and scanners. You can find information here:


These articles will provide a good explanation to your questions.

Mariner Software, Inc. - Jul 25 2013 at 6:32am Copy Link
Joe M I am curious as to what OCR engine does your program use?
Jul 25 2013 at 7:28am Copy Link
Cary Adams Earlier comments indicated that many scanner users are looking for a viable alternative to Paperport. I understand that too well, as I am a Paperport user myself. That said, this program does not compete with PaperPort. The best way to characterize it is as a document filing system with the ability to "tag", file and search internally. Although it offers OCR capability, it differs markedly from Paperport. Of course it is markedly less expensive as well.
To compare:
1. There are no scanning profiles. Your scanning capabilities are limited by the your existing Twain and WIA drivers.
2. There is no means to manipulate the scanned output. You cannot trim, despeckle, crop, erase, etc. your scanned images.
3. I access an AIO scanner wirelessly. This was problematic for Paperless. Although it initially found my scanner, it soon "lost" the connection and was unable to regain communication.
If you can find Paperport on sale at deep discount, it would be the better deal. Alternatively you might consider Nitro Pro (offered here recently) if you are content to work within the "My Documents" filing structure that comes with Windows.
However, if you are content with your Twain and WIA scanner features, then Paperless offers a convenient means to classify and file your documents.
Jul 25 2013 at 11:01am Copy Link
Rick Hello,

I was also looking at this program as a possible alternative for PaperPort on secondary computers but feel that the programs are sufficiently dissimilar to make meaningful comparisons. This noted, Paperless seems like a solid program for what it does and at a price of $24.97.

In consideration of purchasing Paperless, the licensing policy as specified at the time of my post omits several important details. Specific information on the following licensing terms would be appreciated:
1) Can the license be transferred to another owned computer?

2) Is a hardware fingerprint used?

3) If a hardware fingerprint is used, how many installations are allowed per hardware fingerprint?

4) Does the software offer on-the-fly activation/deactivation or an on-line licensing portal? One installation is not the industry standard but on-the-fly activation/deactivation could easily address this limitation.

Could you also please confirm that the following statement from the Fine Print is accurate: “You must install/register the software within 15 days, and cannot do so afterwards.” I am hoping that this is an error as this would be a solid deal breaker for me. Equally, I cannot think of any reason for placing such a constraint on a software purchase.

Related to the comment of the cost of Nuance products and my feelings towards Nuance aside, OmniPage Ultimate and PaperPort 14 Professional can be purchased as a package for $99, which includes two installations. Not a big difference in cost if PaperPort 14 functionality and OmniPage OCR capabilities are needed.

Thank you…
Jul 25 2013 at 2:06pm Copy Link
Don Eveld I have a Neat desktop scanner. The program scans okay but all monchrome scans are inverted (black areas are whaite and white areas are black. What would be the problem?
Jul 25 2013 at 3:22pm Copy Link
M L Hi, I dont have a scanner, when i need something I just take a picture with my cell phone. Can this be used instead of a scanner
Jul 25 2013 at 3:25pm Copy Link
Johno Fredrick,
Paperport AND Omnipage for $99 ?? where ? havent seen it that cheap for some time. I have already approaced Nuance for an upgrade path myself and they wanted more than that, which is part of the reason other programs such as Paperless are being considered.
Nuance Dont look after past customers very well at all, very disappointed with them in that sense. The upgrade costs are crazy and my current versions are not that old.

Anyways all interesting stuff..

Jul 25 2013 at 7:19pm Copy Link
anthonyraynor? @John. I like many here am a current PaperPort user. I think it is a great program, but their activation scheme is frustrating. I am surprised you haven't had offers from them. A week doesn't go past that they aren't spamming me incessantly to upgrade to one of their products. The last was the newest version of OmniPage with a free copy of PaperPort.

I have tried many programs, but none equal PaperPort. The scans with my Fujitsu S1300i are very good and it is the editing features of PaperPort that set it apart. Sometimes their scanner integration lacks, but otherwise I am sticking with it.

I also have Paperless, but it just isn't as full featured as PaperPort.
Jul 25 2013 at 7:51pm Copy Link
Jeff Carbello I was very impressed with the document management features of this program and the ability to customize these.

In your tutorial videos, I saw that there is checkbox to store metadata. I would assume that with all these categorizing data that it is stored in some database, but what exactly is stored in metadata? XMP is the future format for metadata in files as it allows for any type data to be saved into the file either PDF XMP metadata or as JPEG ITPC/XMP metadata. Does your application support XMP metadata so that this data goes with the file? Can the metadata be set for JPG files as well or just PDF?

What is the database engine behind the data? Is one able to backup this data or export it?

Also does it support adding page numbers when combinations of documents are scanned into a single PDF?
Jul 25 2013 at 8:14pm Copy Link
Rick John Storrs,

This is the most recent advertisement that I could locate; it was active as of this post. http://marketing.scansoft...NS_pl.html

Take care…
Jul 25 2013 at 11:37pm Copy Link
Johno wow ok Thanks Fredrick for that.
all the best,
Jul 25 2013 at 11:55pm Copy Link
Jeff Carbello What is it that people love so much in PaperPort that is missing in an document organization application like this. PaperPort it seems gets much love for its features but much hate for its execution of these features in that its buggy and slow from what I can tell from others opinions and reviews.

I know that having image cleanup tools missing from an application that supports scanning is a big one for this Paperless app. Saved scanning profiles. Saved searches could be another but I think that's what Smart Collections really are.

Sohodox claims to be a PaperPort alternative and even has article on their website explaining it.

The one thing that confuses me with Paperless is that it provides a thumbnail view and quick view inline, but what does it not support an inline view pane of actual PDF. I have to open it to view its actual PDF render. That seems odd not to offer that.

I see many great things in this Paperless app in terms of document organization so it made me grab the deal only hoping that the developers add the much needed features in future releases (i.e scan cleanup editing, saved scanning profiles, inline PDF view pane, embedded XMP metadata for PDF/JPG, basic annotation for PDF docs, ability to link docs, batch document updating). If I could combine the Paper Scan Pro app and this Paperless I think it would be a great solution for me. Paper Scan Pro developers do not seem to be keen on adding much document management to the application, so I can only hope that Paperless would offer more robust scanning cleanup and annotations in future release so I could obtain the document management system I am looking for.

I do need to take another look at Sohodox since it now looks very full featured and curious if it was ever offered here as a deal.
Jul 26 2013 at 10:33am Copy Link
Bob Levy I am please to say that I installed the trial version and successfully scanned a receipt with my Xerox Documate 152.
My major question and issue that is preventing me from paying and using is what appears to be the inability to NAME the file
The export name plw_import_20130726_677406_1-2 07-26-13.pdf
is not very usable.
I am also curious as to where the "original" file is saved as I set library to
\MyScans\0-paperless and there are many subfolders created but I do not see my file.
Bob @
Jul 26 2013 at 2:56pm Copy Link
anthonyraynor? I tried Paperless on my Mac with the ScanSnap S1300i and it followed the Mac design philosophy well. I don't mean this post to be a commercial for PaperPort, as it surely has it's own issues. As others have commented, I won't use a product that has a proprietary database such as Paperless and Neatdesk.

Paperport lets you save in your own structure and has more editing tools than most. That is why I stick with it.
Jul 26 2013 at 3:31pm Copy Link
Laz Diaz well I just purchased a 5 user license and supporting the developer, while I can easily develop this myself, I think it’s well worth the added capabilities to my current process with paperport, excel and some middleware I wrote to automate paperport, excel, filename, folder generation in perl. I hope with the support of this deal, the developer will continue to enhance the tool While I do agree with everyone on paperport editing tools, the piece that lacks the most is the additional meta data and tags you can assign to documents. based on my tests, the documents are not stored in the database, only the association and metadata for the document. the pdf file is stored in the file system. also I don't view MYSQL as a proprietary database. I think you will be able to easily use this to your advantage for reporting and automation. The reporting features is what sold me, I think I can work around the limitations of the UI and editing by complimenting other tools. I think I will end up using both, paperport for by initial edit and scanning (stacking), then plan to import into paperless, associate metadata and tags, and use it in my day to day work flows with smart collections and regular collections. The ability to create a report with the images is awesome.
Jul 26 2013 at 4:58pm Copy Link
Jeff Carbello Laz, I think the developer uses SQLite3 and not MySQL, but even SQLite3 is easy to connect to data provided you know where the SQLite file lives and have a driver installed on your machine and a little development knowledge.

I agree the editing can be accomplished via other scan tools and using this one for organization. The one issue I do hope developer addresses would be an inline PDF view pane rather then having to always click open and each and view in separate window.
Jul 26 2013 at 8:58pm Copy Link
Scott Van Leeuwen I recommend you download the trial first to make sure your scanner work with this software. It does not work with my Canon Pixma MG5250 wireless where Paperport 14 which I currently use does.

I went to their website and it says that the software does not support TWAIN. I can get it to work if I use the Windows WIA driver for this printer, but everything will only scan in Colour at 300dpi and I do not need Colour for my document, I use Greyscale at 150DPI. Unless someone from Mariner who make the software can help me by reading this, I will not purchase as I cannot use it. The seem to support mostly Scan Gear scanners and I am not going to buy a new expensive scanner to make this software work. Back to good old Paperport.
Apr 24 2014 at 3:47am Copy Link
Danny Not for Windows 8.1 ?
Apr 24 2014 at 6:42am Copy Link
Matt Hello,

When was version 2 released?

When do you expect to release version 3?

Thank you.
Apr 24 2014 at 7:23am Copy Link
Mariner Software Danny -

Paperless for Windows is compatible with Windows 8.

- Mariner teresa
Mariner Software, Inc. - Apr 24 2014 at 7:57am Copy Link
Mariner Software Matt -

Version 2 has been out for a while but we are in the process of updating many of our products, Paperless being one of them. As much as I would love to give a time frame, I really can't say anymore than "we're working on it."

- Mariner Teresa
Mariner Software, Inc. - Apr 24 2014 at 7:59am Copy Link
Joe M It did recognize my 8 year old Epson 4490 scanner using Twain and scanned with no problem. My computer is running Windows 8.1 Pro 64 bit.
I did not like the fact it needed Adobe Acrobat Reader to view the scan file. Acrobat Reader is installed on my computer but it did not link to it.
The OCR feature did not seem to be very accurate and was slow in my opinion.
I did not see any advantage to this program over Paperport. I will pass on this offer.
Apr 24 2014 at 9:34am Copy Link
Inquisidor I just got a Fujitsu iX500. What benefits would I get from your software since ScanSnap Manager, Acrobat and Fine Reader are already bundled with it (but not Paperless)? Even thought your website says that there is a bundle of your software with the iX500, it is not with mine. I am trying to avoid duplication.
Apr 24 2014 at 9:51am Copy Link
Nick Kobe I have several document management software programs. Some of them are free. I would never buy an application that in its license claims to be a "user" license and then tells you it can only be installed on a desktop and laptop. This is NOT a "user" license. A user license allows you to install the application on all the computers you own, but you can use it on only one computer at a time. I have two desktops and 7 laptops. The license is only a computer license and not a user license. Would not buy!
Apr 24 2014 at 10:03am Copy Link
Matt Hi Mariner Teresa,

Thanks for your reply.

Since I'm in no immediate need of Paperless, I wouldn't want to purchase version 2 if version 3 were right around the bend.

Do you have any policy like: Free upgrade to next major version if current version was purchased within (x amount of time) from release of new version?

Thank you.
Apr 24 2014 at 10:06am Copy Link
Mariner Software Julio -

Thanks for the inquiry.

Paperless is a digital document management solution. The ScanSnap manager does just that - it manages where scanned images are placed. Fine Reader is an OCR product - this and Acrobat comes with the iX500. Our product, Paperless, provides you with a filing system, rather, you create your own method of filing, scanned documents. None of the products that come with the iX500 do that. With Paperless, you can create Smart Collections to automatically catalog scanned documents based on criteria you set. You can create multiple libraries in Paperless, for example, you can have a document library for all your work related items and one for all the paper you collect for your home. You can email a document from Paperless to your accountant. In short, Paperless becomes your 2 or 4 drawer filing cabinet but instead of having furniture - it is on your PC or your Mac and, if you're like me, you end up with more room and a clean desk! You can read about it in the Mariner blog:

Mariner Teresa
Mariner Software, Inc. - Apr 24 2014 at 10:13am Copy Link
Mariner Software Nick -

My apologies any misunderstanding. All our products are available as full-working trial versions. When someone buys the product, they are issued a serial number that removes the product from the trial mode. Our intention here is certainly not meant to be misleading in anyway and if it is, I apologize. Overall, I think we are very fair and understanding to all our customers and try to be as accommodating as we can.

Kind regards
Mariner Teresa
Mariner Software, Inc. - Apr 24 2014 at 10:23am Copy Link
Mariner Software Matt -

We do have a policy covering folks who buy a version and within a certain time period, we release a new version. In addition, if someone were to purchase a version and we release a new version beyond that time period, we do offer an upgrade path which is a 50% discount off the standard pricing. So, either way, we try to do good by our customers wherever they may fall in the timing.

That said, I can be confident to say that a Paperless 3 - while in the works, it's release is not imminent. I hope this helps.

Kind regards,
Mariner Teresa
Mariner Software, Inc. - Apr 24 2014 at 10:27am Copy Link
_*_ @Mariner Teresa, is there a simple way to tell Paperless where a scan should be saved, or at least a way drag and drop scans into a user-made folder?
Thank you
Apr 24 2014 at 11:18am Copy Link
Thriftslut Having been looking for a PaperPort 12 replacement for some time, I loaded the trial version of this software on my Windows 7 computer. For the price, this software compares very favorably with the three different editions of PaperPort that I have used over the years.

Some impressions:

The hardest part of getting the program going is setting up its initial library. Once you get that going, everything works quite well. If you are having a difficult time of this (took me about 15 minutes), print the instructions for doing this from the Help file and you should be just fine.

The program easily interfaced with my Brother Laser All-in-One device.

I loved being able to search the CONTENT of the scanned PDFs from the program itself. PaperPort 12 could only search titles, tags, etc., so I have to use Agent Ransack to search for content in the PaperPort files.

Verdict: Very good product for the price of this deal!
Apr 24 2014 at 4:25pm Copy Link
Matt Hi Mariner Teresa,

I just purchased Paperless. It is very nice software. I'm glad I held off from purchasing PaperPort and the others.

Thank you, Teresa and BDJ for the great deal!
Apr 25 2014 at 8:05am Copy Link
Scott Van Leeuwen Can someone from Mariner tell me if this software should work with a Canon MG5250 Pixima Multi-Function wireless printer/Scanner using TWAIN?
Apr 25 2014 at 8:08am Copy Link
Cary Adams While there's some overlap between Paperless and Paperport, for the most part they are quite different applications. Paperless is a document manager with powerful search and collection features, which includes compatibility with Quicken personal finance software. While both Paperless and Paperport offer scan/OCR capability, Paperport offers extensive scan manipulation features, but little if any document management features, and its search capability is no better than what Windows offers freely..

If your need is document management Paperless is unquestionably an attractive candidate here today. However if you need to edit your scanned document (eg. denoise, sharpen, markup, 3-hole punch and edge clean-up) Paperport might be more appropriate.

If you're still unsure, download the Paperless help file (PDF) to see all that is possible... things you might overlook with the trial software.
Apr 25 2014 at 8:09am Copy Link
Mariner Software @Mariner Teresa, is there a simple way to tell Paperless where a scan should be saved, or at least a way drag and drop scans into a user-made folder?
Thank you

Yes, there is - you can create a Smart folder and set criteria for it. For example, if you need to track medical FSA receipts - create your Smart folder and then a category of say, 'FSA' so that when you select that category, that paper will be automatically placed in that folder. There are many options for categories or you can create a custom one. You can also drag and drop a receipt/document into a folder. I find that creating a Smart folder and setting criteria to be the easiest and fastest way.

Mariner Teresa
Mariner Software, Inc. - Apr 25 2014 at 8:30am Copy Link
Mariner Software Scott -

Herewith is a knowledgebase article that will help you with your question about Paperless and TWAIN:


Kind regards,

Mariner Teresa
Mariner Software, Inc. - Apr 25 2014 at 8:32am Copy Link
Mariner Software Matt -

Many thanks for your purchase of Paperless!


Mariner Teresa
Mariner Software, Inc. - Apr 25 2014 at 8:32am Copy Link
_*_ @Mariner Teresa, Thank you for the response. I went ahead and purchased even before you could get back! :o)

I figured a few things out, but still have a lot to learn in the program.

Thanks again.
Apr 25 2014 at 12:24pm Copy Link
Adam Bridge A great pity that you removed the TWAIN support - I have a Canon MX350 and if I select the Twain option I can do everything in the Twain linked software including preview EXCEPT use the scan button which won't work. If I use the built-in Microsoft WIA option then I get a basic and fairly useless scan with virtually no editing features available. So to use your software I would have to scan outside the program and then import the scan manually which means double handling. In my humble opinion you really should have left the TWAIN option in and therefore allow Paperless to support whatever scanning software was used. I would have happily purchased but for this.
Apr 25 2014 at 8:24pm Copy Link
Scott Van Leeuwen I do not understand why scanning software Paperlesss would have no TWAIN support as it is the standard for scanning. My Can MG5250 when I use twain brings up everything when I use your software until I press the scan button and nothing happens. Canon bundle their printer with a scanning driver that is TWAIN Compliant and my Paperport 14 Software works excellent with my Multi-function Wireless Scanner/Printer. Why did you take support for TWAIN away and make your software so much less usable for home users , which at your price point is what it is targeted at. The ScanSnap scanner are over $200 and I am not going to purchase one just for home use.

I also do not understand why nobody from Mariner Software will not address mu issues. I'm glad I did not purchase the software, because the support must be terrible. I have asked three times for a response and not once has anyone from Mariner Software responded in the last two days.
Apr 26 2014 at 1:57am Copy Link
paulo ferreira I missed the paperless for windows discount. when it returns?
May 1 2014 at 11:27am Copy Link
Peter Gabriel Hi,
I'm trying out the trial version at the moment. I've dragged a PDF file onto the Paperless desktop icon and sure enough the program has imported it into Paperless. The PDF resides in the 'Recent Documents' at the moment. I have created a new collection and wish to transfer the PDF to this collection. How is this achieved please? I've tried dragging and dropping the icon but it doesn't work.
Feb 12 2015 at 2:54am Copy Link
Matt Hello,

Are you still developing this software?

It looks like the current version 2.3 has been out for a long time with no updates.

Do you have a change log on your web site?

Thank you.
Feb 12 2015 at 4:58am Copy Link
Anand Tulpule I am trying your software. It is quite interesting.I could not do the set up in preferences properly. Though the software installed properly and I have scanned the document also successfully. I am unable to reach the preferences Window. When I try to email the scanned document it asks me to configure my email settings in Backup and Misc Tab in Preferences Window. Can you provide some tip to locate or reach the step?
Feb 12 2015 at 5:48am Copy Link
Peter Gabriel Drag and drop seems to be working now. I shall continue to evaluate.
Feb 12 2015 at 6:27am Copy Link
Amin Dhanani What is the catch?
If I am to fresh install Windows due to virus infection or due to crash of the system or if I change or replace my computer will I be able to install and register Paperless again and activate it. I intend to use it on only one computer but there are sometimes instances when you have to fresh install Windows and all other software. So if this License must be registered within 15 days of purchase it means I will not be able to re-install it again if I have to. This does not make any sense to make a purchase. When one buys a software he must be able to use the software for lifetime without any restrictions and must be able install and re-install as many times as he wants it if he is going to use in one computer only. People change computers after few years and they need to reinstall the software. Please comment and respond
Feb 12 2015 at 6:34am Copy Link
Mariner Software Hi Matt-
Yes, Paperless is most developing still being developed. We've actually started laying out the plans for Paperless 3 (which is obviously still a ways out).

Hi Anand-
Hmmm, that's odd. Can you drop a line to and our techs can troubleshoot what might be going on? Make sure to mention what scanner you are using.

Hi Amin-
Sorry for the confusion. All of our software come as trial copies. You effectively can "try before you buy." Depending on the title, you have x amount of days to evaluate the product. When it expires you either need to register the trial copy with a serial # that you purchased (which then turns it into a non-expiring copy) or, if the product didn't work out for you, just remove it from your system. Hope that clears things up.

Mariner Software
Mariner Software, Inc. - Feb 12 2015 at 6:47am Copy Link
Matt Hi Teresa,

Thanks for your reply. Very nice software!

Thank you.
Feb 12 2015 at 7:20am Copy Link
Peter Gabriel Hello again,
I have an old Epson scanner which is no longer supported by them but works using Hamrick's Vuescan. Paperless recognizes Vuescan in the scanner setup dialog. When I scan a document Paperless does nothing. Help please.
Feb 12 2015 at 8:05am Copy Link
Mariner Software Are the drivers updated? Otherwise send a note to and they will look at it.
Mariner Software, Inc. - Feb 12 2015 at 9:05am Copy Link
Peter Gabriel OK, thanks
Feb 12 2015 at 9:11am Copy Link
Jim Ryden I am trying out the software before purchase. I have scanned in two documents - all fine so far. Made a backup of these documents and found the zip created but when I try to open this zip file it asks for a password - I have not chosen to encrypt the backup. What password do I use? How do I restore a backed up library as Paperless seems to have no restore function?

Feb 12 2015 at 10:24am Copy Link
Nico Westerdale Great News! Mariner Software, Inc. has agreed to extend this deal for another day - Enjoy!
BitsDuJour Admin - Feb 13 2015 at 12:11am Copy Link
Matt Hello Peter Gabriel and Teresa,

I also have an old Epson Perfection 636U scanner using the Hamrick's VueScan x64 drivers on Windows 8.1.

When scanning within Paperless, I also receive the Access Violation error.

Scanning from other applications or directly from VueScan works fine. I only have the problem with scanning in Paperless.

Teresa, I will also contact Mariner Support.

Thank you.
Feb 13 2015 at 12:17am Copy Link
Rick Truell Teresa: Amin's question and confusion results from the "The Fine Print" tab, which contains the statement: "You must install/register the software within 15 days, and cannot do so afterwards".

That statement has nothing to do with trial vs registered software, as you supposed Amin's question was about, but is a condition imposed on the free software given away by Bits Du Jour. It should be obvious that that statement doesn't apply to software that is *paid for*, but many people on Bits Du Jour take the contents of that tab as gospel, without thinking about them...even though the tab has frequently been shown to contain statements that are conflicting and, as in this case, obviously incorrect.

Sadly, nobody checks the info on the "The Fine Print" tab before the deals go live...even though doing so would save people *a lot* of time and trouble :-(
Feb 13 2015 at 12:19am Copy Link
Daniel How can you charge for your software and users have to install within 15 days. Cannot uninstall or reformat your hard drive. If you do they cannot install your software,
that users paid for. What kind of business are you running. If the following is a mistake edit what you copied and pasted before posting the fine print. You can lose buyers with the following:

"You must install/register the software within 15 days, and cannot do so afterwards."
Feb 13 2015 at 2:32am Copy Link
Colin McAllister I wanted to try this, but had to wade through loads of "Untrusted connection" screens. Then the Windows download is a ".dmg" file - a type I've never seen before... because I don't use Apple Mac!

I tried opening this with an unzip program, but there more zip files inside, as well as ordinary folders and files. Is there a Windows "install.exe" or similar?
Feb 13 2015 at 3:53am Copy Link
Mariner Software Hi Colin-
You may have inadvertently downloaded the Mac version. I just tested the site and the Windows link is downloading the exe version of the app. Head here and look for Paperless for Windows...

I'm not sure what the untrusted connection issue is. I'm not seeing that, nor have I heard that from others. Sorry about the inconvenience.

Hi Daniel & Rick-
The trial copy is like most others that when you first launch the app, the clock is ticking on the amount of time you have to evaluate it before you have to purchase or remove the app. I'll circle back to the Bits message to see if we can clarify that. Sorry about that.
Mariner Software, Inc. - Feb 13 2015 at 4:20am Copy Link
Jim Ryden Repeating this question AGAIN as I have had no reply from Mariner, and I also note that the issue of password protected zips has been raised in a review of Paperless on the US

I am trying out the software before purchase. I have scanned in two documents - all fine so far. Made a backup of these documents and found the zip created but when I try to open this zip file it asks for a password - I have not chosen to encrypt the backup. What password do I use? How do I restore a backed up library as Paperless seems to have no restore function?

I have also noticed that a "missing documents" issue has not been addressed in your Windows FAQ and the US review mentions corruption of documents inside Paperless.

I welcome your replies to these issues.

Feb 13 2015 at 7:56am Copy Link
Nick Kobe I was interested in buying the software. I have several similar programs. However, in reading the "fine print" I noted that the license is limited to a desktop and laptop computer. I have one desktop and 7 laptops. The license does not work for me. Frankly, I do not buy any software package with a license that limits the number of computers I can install it on. Would like to buy, but it doesn't meet my usage. By the way I am the only user on these computers.
Feb 13 2015 at 11:27am Copy Link
Richard P Once purchased are future upgrade free or have to purchase upgrade?
Feb 13 2015 at 3:29pm Copy Link
Mansoor Seikh It was working fine in the Trial mode, after I purchased its not working for me anymore, getting stuck when importing any document even the same document that I imported earlier :(
Feb 13 2015 at 5:34pm Copy Link
Constantin Florea I have just contacted the vendor regarding the issues/questions mentioned above.
BitsDuJour Admin - Feb 14 2015 at 2:36am Copy Link
Mariner Software Jim-
I will contact Support and ask them for a response to your questions.

Sorry, we could help your situation.

Slip releases and minor upgrades are always free. Major upgrades are charged upgrades (typically around $20)

Email and they can troubleshoot your situation.
Mariner Software, Inc. - Feb 14 2015 at 5:51am Copy Link
Nick Kobe I'm not sure what your reply meant. Did you "could" or "couldn't". Thank you!
Feb 14 2015 at 10:19am Copy Link
Mariner Software Sorry, typo. "Couldn't" Our license agreement covers up to two computers with one copy. The next step up would be a 5 pack which you could then cover all your computers with. With the 50% that would run $49.97 (still a killer deal!).
Mariner Software, Inc. - Feb 14 2015 at 11:14am Copy Link
Daniel Schwartz Is this similar to and does it perform like the expensive Neat system (without the hardware expense)? Does it work with all scanning printers? Is there a list of supported scanners and scanning printers? Is there a multiple cpu version available enabling one to enter with a laptop and or multiple desktops into the same data base?
Feb 15 2015 at 10:38am Copy Link
Mariner Software Hi Daniel-
Responses to your questions below...

1.) yes, same concept. Being that we don't have a hardware component the customer isn't locked in to getting a software/hardware solution.

2.) On the Mac side, we recommend Fujitsu but any scanner/all-in-one that supports Image Capture should work. On the Win side there is a little more flexibility. We usually have pretty good luck with Twain-compliant scanners though we always suggest to download a trial copy and do some testing in your own environment just to be safe.

3.) We have a running list for awhile but due to the fact there are hundreds of models out there and they are always changing, it was too tough to maintain the list.

4.) Nope. We are looking at a dropbox solution for Paperless 3 but that's a ways out.
Mariner Software, Inc. - Feb 15 2015 at 11:02am Copy Link
Daniel Schwartz How do I find out if my all in one is Twain compliant( for my HP 4280)? Also you might open up your scanner list to the users so they can add to the list and make work around comments for any unusual situations and make these available to users
Feb 15 2015 at 11:21am Copy Link
Mariner Software Most are however I'm sure the HP site references something about that model.
Mariner Software, Inc. - Feb 15 2015 at 11:23am Copy Link
Jeff Carbello You mention a plan for a version 3. Is it possible can you publish a road map of planned features for that version. Also a forum for support would be nice as I see the forum y I u had had been closed for some time. Any updated on when the forum will be back up?
May 20 2015 at 7:39am Copy Link
Mariner Software I doubt we will bring the forum back. It was meant to be a source where users could go to get helpful information and exchange ideas. Unfortunately it wasn't being used that way.

With regards to Paperless 3, we don't really give road maps or feature lists until we are into beta. We have some decent features and functionality that we are implementing, including alot of behind the scenes stuff. Sorry I can't be more precise at this point.

Hope that helps!
Mariner Software, Inc. - May 20 2015 at 7:44am Copy Link
Danny What is the problem by Each button on your website where I also click the page remains unchanged!
Aug 9 2015 at 1:05am Copy Link
Mariner Software Danny,

I just checked our site and everything seems to be working as it should. Can you try again and let us know if you still have issues.
Mariner Software, Inc. - Aug 9 2015 at 5:10am Copy Link
Danny @Mariner Teresa,

Yes and no :-)

Have problems with the browser Internet Explorer!

But everything works well with the Firefox browser!

At these there is for me no problem with it!

Internet Explorer is always a mess!
Aug 9 2015 at 5:51am Copy Link
Mariusz Lewandowski Teresa, please comment the following issues:

1. The trial version does not allow to edit categories. I can add a new category by typing it in the textbox but cannot delete others. Will I be able to edit categories in the full version?

2. Unfortunately, OCR does not recognize national characters. Is there a full utf support planned?

3. The "Title" list retains filenames of documents that I deleted from the library. Why? BTW - the "Title" combobox is a very long list and is completely unusable. How do I make it shorter or hide from the right pane?

4. The import function (Ctrl+I) is supposed to import pdfs already stored on hard drive. I did a trial import of 50 pdfs and saw 50 dialog boxes with the following message:

"Paperless failed to import the item named:
D:\Paperless\Paperless Library.paperless\Documents\2015\08\09\DocumentName.pdf 08-09-15_1.xml"

And then I had to click OK 50 times... Finally I saw duplicated documents, deleting duplicates causes the other "copy" displays "Document is not available". Do I have to keep duplicated copies? What went wrong?

5. Is it possible to edit column names?

Many TIA
-- M.L.
Aug 9 2015 at 9:17am Copy Link
Mariner Software Hi Mariusz-
Responses below...

1.) You make changes to autofill values that display in default fields (such as Category, Subcategory, and Title/ Merchant) under the General Fields section of Library Configuration.

If it helps, it should be possible to access Library Configuration by selecting Show Library Configuration from the Help menu.

Within the General Fields section of Library Configuration, it should be possible to remove an entry from one of the lists (for example, from the Category field) by selecting the entry, then clicking the minus button that appears at the bottom of the list.

2.) Yes, that's on our radar.

3.) This one is something we had done on the Mac version and then switched it since the file name was changing and the location of the file based on edits and we had instances where the file became disassociated with the record (crashes and rare events). We would need more info for this one.

4.) Hard to troubleshoot this one. You may want to send a note to

5.) No
Mariner Software, Inc. - Aug 10 2015 at 6:20am Copy Link
RedJ This software has some very nice features, but there are currently some really major bugs in this software. There hasn't been a significant update since ~2011. Is there any hope for a release that fixes broken backups, combining documents, or the unwanted mass renaming of files?

Also, the search function is ridiculously simplistic given the sheer amount of fields documents could be narrowed down by. Search needs to become much more sophisticated than just entering a single keyword.
Aug 12 2015 at 6:27am Copy Link
Mariner Software Hi Jay-
We are working on a minor release now that should be ready by the fall.
Mariner Software, Inc. - Aug 12 2015 at 6:36am Copy Link
Chris Roy Jackson Is the current version 2.3.3 ???
No updates since ~2011 ??? I just noticed that WinJournal (which I purchased here in 02-2013) is no longer under Development.
Is Paperless ALSO "no longer under Development" ???
Will there be enhanced features or functionality under Windows 10 ???

Right NOW, it seems that this software may be a poor second to PaperPort !!!
Am I wrong ???
Aug 12 2015 at 10:28am Copy Link
Mariner Software As noted in the previous thread, we are working on a 2.4 release in the fall, if not sooner.
Mariner Software, Inc. - Aug 12 2015 at 11:51am Copy Link
Nick Kobe Isn't it a contradiction in the "fine print" to state that the license is per user then to state that it is limited to a desktop and laptop? In addition, isn't it further a contradiction to state that you must activate the installed software via the internet? No thanks! The license is really a two computer license and NOT a user license.
Aug 12 2015 at 8:27pm Copy Link
Mariner Software We expanded the license agreement a few years ago as many of customers were asking if they could use one license on two computers. It seemed like the right thing to do.

I'm not sure what you are referring to with regard to activating the software via the internet?? The way you activate or register the product is by entering a serial #, whether you are on the internet or not.
Mariner Software, Inc. - Aug 12 2015 at 9:47pm Copy Link
Nick Kobe If the license is per user then a user should be able to install the software on the computers they own. If the license limits the number of computers to two computers then the license is NOT per user it is per every two computers. If activation is required then the license is per two computers. I only buy software where the license is per user and I can install it on all the computers I own. In our family we have 2 desktops, 9 laptops (might be more), 3 slates, and 4 androids. Depending on the software an application might be installed on any where from one computer to all of them. A license limiting the number of computers is grossly out of date.
Aug 12 2015 at 10:09pm Copy Link
Mariner Software I can't recall anyone ever having a problem with our licensing policy. Good luck.
Mariner Software, Inc. - Aug 12 2015 at 10:13pm Copy Link
riad af Hi
Does the softwarte supprt Arabic & Hebrew ?
I do not care about the menues, they could be in English.
Aug 13 2015 at 4:46am Copy Link
Mariner Software Unfortunately not - sorry.
Mariner Software, Inc. - Aug 13 2015 at 7:28am Copy Link
Peter Dr Does Paperless work with the Fujitsu ScanSnap S1500?
May 1 2016 at 9:21am Copy Link
Mariner Software It sure does!

Mariner Software, Inc. - May 1 2016 at 9:23am Copy Link
Peter Dr @ Mariner: Thank you for the reply. At present, the ScanSnap has a program which controls the scanner, where it saves the documents. etc. If I use Paperless, how do I have it take over these functions?

On the network, there is also an Epson V500 and an HP Officejet printer, which includes scanning functions. Does Paperless find those devices and integrate them into its system?
May 1 2016 at 12:06pm Copy Link
M L Hi, I dont have a scanner but can i use my smartphone to take pictures and have it converted into this software? or app that can make pdf files?
May 1 2016 at 12:06pm Copy Link
Mariner Software Peter Dr - Paperless and ScanSnap Manager basically work together (that's where the Paperless/ScanSnap integration occurs).

I don't know if we have tested against those specific models but we do pretty well with most Epson and HP models.

You may want to download a trial copy just to make sure Paperless meets your expectations. You can do that here, if interested...

ML - Unfortunately not.
Mariner Software, Inc. - May 2 2016 at 11:49am Copy Link
Mario Demi Hi,
if i buy today is the upgrade for V3 free?
May 3 2016 at 3:04am Copy Link
Christian User Hi,
does the software permit to create some links toward documents (pdf, JPG and else..) that one doesn't want to move or duplicate on the disk ?
May 3 2016 at 3:04am Copy Link
Mariner Software Mario-
If Paperelss 3 comes out 90 days after you purchase Paperless 2 then yes. I doubt we will release in 90 days.

I'm not quite following what you are asking. As an example, if you OCR a receipt or copy a document to Paperless, it will effectively make a coopy of that item so it can manage it within the app.
Mariner Software, Inc. - May 3 2016 at 8:10am Copy Link
Darren McBride Hello...which version of Paperless is this? Thanks!
May 3 2016 at 11:18am Copy Link
Wayne Minett I understand that Paperless requires a Pro version of Windows and that Home Premium won't cut it because of the encryption requirement. Will it not work with third-party encryption instead?
May 3 2016 at 11:18am Copy Link
Mariner Software Hi Darren-
The most current.

Hi Wayne-
It's always a crapshoot with third party encryption. I would strongly suggest downloading a trial copy and making sure it meets your expectations first, You can do that here...
Mariner Software, Inc. - May 3 2016 at 11:33am Copy Link
Michael User What is advantage to this software compared to what you get with Fujitsu?

Thank you
May 3 2016 at 1:04pm Copy Link
lisba f Does Paperless have its own scanning software?
May 3 2016 at 4:55pm Copy Link
Craig S. Based on what I see on your website, the last time Paperless for Windows was updated was in April 2013...three years ago. And other than a update for Yosemite compatibility, the same holds true for the Mac version. Is this product under active development? If not, are you working on v. 3, and when might we expect to see it? 3 years is a long time to go without updates / new versions. Thanks for any info you can share.
May 4 2016 at 3:02am Copy Link
Mariner Software Hi Michael-
It has been a while since I looked at the Fujitsu solution but if I recall I believe it compared more closely with our Lite version than the full Paperless product. We always recommend downloading a trial copy to evealuate beforehand...

Hi Lisa-
If you mean does Paperless have it's own OCR functionality then, yes, it does.

Hi Craig-
Paperless 3 is in Alpha right now and we hope to have it out by the end of the year.
Mariner Software, Inc. - May 4 2016 at 6:47am Copy Link
Jim Buchanan Hi
Just a couple questions:
1 - I'm going to Windows 10 soon. From what I see it is not compatable with Win 10. Or am I mistaken.
2 - Do I need the Pro version?
May 4 2016 at 10:08am Copy Link
Mariner Software Hi Jim-
No problem.

1.) We are Win 10 compatible.

2.) We only have one version of Paperless for Windows (the full version).
Mariner Software, Inc. - May 4 2016 at 10:44am Copy Link
Jim Buchanan Lol - Oh what a silly mistake I made with the last question. i already assumed that the version you were offering was the top of the line version for your company.

I meant - Do I need the Pro version of Windows 10?
May 4 2016 at 2:40pm Copy Link
Mariner Software Oh, sorry. No you don't.
Mariner Software, Inc. - May 4 2016 at 3:55pm Copy Link
mix624 I love the idea with this software just to get rid of all the paper lying around.

But when reading about it on your website I dont see anything about backup options/functions ? I am thinking of harddrive crashes, if I lose my computer or if I am buying a new computer which I think I will soon (how to transfer ?).

So how would I handle such situations with paperless ?
Jan 27 2017 at 2:34am Copy Link
Jhon User Does this application offer a work around for the "missing" twain drivers in Win 10?
Jan 27 2017 at 9:46am Copy Link
TAPTRONIC Can this software scan a receipt from the grocery store and be able to recognize/itemize each line item?
Jan 27 2017 at 9:47am Copy Link
Matt Hello,

According to your website blog, Paperless 2.3.7, your newest version, was released in October 2016.

When I attempt to download the newest version, I get a version way back from 2014.

Can you please update your links so that we can download your 2.3.7 (newest version)?

Thank you.
Jan 27 2017 at 9:47am Copy Link
Mariner Software Mix624-
While we don't have an automated backup system in Paperless you can set it to remind you to backup after certain time periods. Migrating to a new computer would be as simple as copying your library file to a thumb drive and adding to the proper location on your new computer, then downloading the most current version of the app to your new computer.
Mariner Software, Inc. - Jan 27 2017 at 10:01am Copy Link
Mariner Software John User-
We haven't had any reports of driver issues with Win 10.
Mariner Software, Inc. - Jan 27 2017 at 10:02am Copy Link
Mariner Software Jhon User-
We haven't had any reports of driver issues in Win 10 as far as I am aware of.
Mariner Software, Inc. - Jan 27 2017 at 10:03am Copy Link
Mariner Software NC Buyer-
Here is how OCR in Paperless should normally work:

1) The preference "Perform OCR on Imported/ Scanned files" is enabled in Paperless preferences.
2) When a library item is imported, Paperless retrieves text from the library item in one of two ways:
- If the source file was a PDF that contained searchable text, Paperless imports the searchable text from the PDF.
- If the source file was anything other than a PDF, Paperless performs OCR on the library item.
3) Paperless writes the text it's received to the OCR Text field.

Paperless also uses a process to attempt to fill information from the OCR Text field to specific fields in the Details pane:

A. Date: Paperless will attempt to retrieve a date of sale from the
B. Amount: Paperless will attempt to retrieve the total amount of the sale from the receipt.
C. Merchant: Paperless will match text in the OCR Text field with entries in the Merchants/ Titles list, in Library Configuration (under the General Fields tab). If Paperless determines a match, it will fill the text of the matched entry (from the Merchants/ Titles list) to the Title/ Merchant field for the library item.

Before we get too far, it seems worthwhile to qualify that OCR and the autocomplete process cannot be expected to be accurate 100% of the time; due to the variety in the way receipts (and invoices) and the information they present are formatted, due to other factors such as the quality of the source file or document (whether, for example, there are a lot of stray marks, whether the print quality of a document is generally good, or whether the document was a facsimile printout or some other sort of copy where the text is not as clear as it seems like the original might be) and factors related to the scanning process (which resolution, for example, a source is scanned at) that is imported to Paperless. What I'm trying to develop is that, although we do our best to provide OCR and field autpopulation in a way that consistent and predictable, there might also be situations where factors beyond our control might make the process somewhat unpredictable, as well.
Mariner Software, Inc. - Jan 27 2017 at 10:05am Copy Link
Mariner Software Matt-
You can download all the latest trial versions of both the Win and Mac versions here...
Mariner Software, Inc. - Jan 27 2017 at 10:06am Copy Link
Matt Hi Mariner Teresa,

I wonder why the discrepancy between your download page and your blog page.

Your download page shows version 2.3.0.

Your blog page shows version 2.3.7.

Thank you.
Jan 27 2017 at 12:20pm Copy Link
Joe M The fine print states "Paperless is licensed per user, so if more people are going to use Paperless you will need to purchase additional copies.
Each license allows installation on a single computer and a laptop."

What if I am the only users of four computers that I own. Would it be OK to install the program on all of them without violating the licensing agreement? Why the two computer limit?
Jan 27 2017 at 2:21pm Copy Link
Mariner Software Matt-
The blog post? I do see a reference to 2.3.7 from October of 2016 - is that what you are referring to?
Mariner Software, Inc. - Jan 27 2017 at 3:48pm Copy Link
Mariner Software Joe-
Yes, we would allow that.
Mariner Software, Inc. - Jan 27 2017 at 3:49pm Copy Link
Matt Hi Teresa,

Yes, that's what I'm referring to; the discrepancy between the blog post page version (2.3.7 from October 2016) and the download page version (2.3.0 from 2013-2014).

Thank you.
Jan 27 2017 at 6:00pm Copy Link
Anuwat Ngowchieng If I use both Mac and Windows.
Can I share data between both system ?
Jan 27 2017 at 6:00pm Copy Link
Nico Westerdale Great News! Mariner Software, Inc. has agreed to extend this deal for another day - Enjoy!
BitsDuJour Admin - Jan 28 2017 at 12:11am Copy Link
Allen Beasley Is Paperless compatible with NeatDesk Scanners?
Jan 28 2017 at 1:58am Copy Link
mix624 I bought it but got no email and no registration code.
I then used the resend function and I still didnt get it.

I have been buying some softwares lately and this problem of not receiving email/code etc is happening over and over and I have to contact you blabla...tiresome. Yes, I have checked spamfolder etc...

Looking forward to get rid of my paper clutter.
Seems like a very useful software.
Jan 28 2017 at 1:58am Copy Link
Glen Allan Just bought this for windows - v2.3 with a read me file dated April 8, 2013.

What???? I've just bought a piece of software that is nearly 4 years old with no updates???

Even worse folks the 2.3 version on windows states on the application about page that it is copyrighted 2011???

Just how long has it been since the windows version of this application has been updated Mariner?
Jan 28 2017 at 2:44am Copy Link
Que La @mix624, I have just re-sent your receipt email.
BitsDuJour Admin - Jan 28 2017 at 4:02am Copy Link
Mariner Software Anuwat -
The short answer to this is no. Paperless for Mac and Paperless for Windows were not designed to share the same library files.

That being said, however, you should be able to do the following, albeit not seamlessly:

- open a Paperless library created on a Mac with Paperless for Windows

- open a Paperless library created on a Windows machine with Paperless for Mac

- import a Paperless library created on a Mac into Paperless for Windows

- import a Paperless library created on a Windows machine into Paperless for Mac

You will find that not all metadata, collections, smart collections and other properties of your library will transfer between Mac and Windows perfectly. Again, the Paperless libraries, at least for version 2.0 are not designed to be cross platform.

Fortunately, the library structure for both Paperless for Mac and Paperless for Windows were designed in such a way that we will hopefully be able to allow some cross-platform library sharing in the future. We will be looking at iCloud and other shared storage options, but we aren't yet in the planning stages for such cross-platform compatibility.
Mariner Software, Inc. - Jan 28 2017 at 5:53am Copy Link
Mariner Software Allen-
Depending on the model of scanner you are using, you probably will be able to use a scanner distributed with Neat software to import to Paperless.

NeatCo has distributed several different models of scanners with their software: in our testing we’ve found that newer models of scanners (which typically have a white plastic case) can usually be used to import to Paperless and that older models of scanners (which typically have a grey plastic case) cannot.
Mariner Software, Inc. - Jan 28 2017 at 5:55am Copy Link
Mariner Software Glen-
We did have a stealth release for Win 10 more recently. We do anticipate an update in 2017.
Mariner Software, Inc. - Jan 28 2017 at 5:57am Copy Link
mix624 Ok, I put a comment here that wasnt approved but it would be great if I could get the license code sometime today. But maybe there is no hurry since you say the demo is fully functional for 30 days on your website ?

There is just some usage issues that I guess I will have to send to your support instead. But again, I need the serial number to enter into the software.
Jan 28 2017 at 10:32am Copy Link
Matt Hi Glen,

I purchased the Windows version of Paperless back in April of 2014. I haven't seen one single update. It's still at v. 2.3.0.

I still receive access violations when scanning directly from Paperless. I have to scan from my scanner software to avoid this. Others mention above, that they have this same problem. I wish this could have been fixed.

Good luck!
Jan 28 2017 at 10:33am Copy Link
Constantin Florea @mix624, I have just resent you the receipt email at your address. Please contact us at notify@bitsdujour.come if you didn't receive the receipt email.
BitsDuJour Admin - Jan 28 2017 at 10:42am Copy Link
Joe M Mariner Teresa.
You state in the Fine Print, "Upgrades to future versions of the software will be free for minor versions only. For versions after that, upgrades will require additional payment, which will be discounted by 50%."

When this Stealth Windows 10 Release becomes available later this year, will it be considered a free update for what you are selling today or will it be considered a new version and require the 50% discount upgrade fee.
Jan 28 2017 at 10:44am Copy Link
Mariner Software Mix624-

1.) The serial comes from BitsDuJour so they will have to help with that.

2.) Yes.

3.) We are seeing some flakey issues with some scanners in the current release of Paperless (version 2.3.0) that our developers are looking into. Iit should be possible to work around this behavior by doing either of the three following things:

a. To use your scanner's ADF, consider importing straight to your hard drive and importing files saved from completed scans to Paperless.

b. Consider scanning directly to the Drop folder, within your Paperless library file. If Paperless detects that a file has been saved to the Drop folder, it should import it automatically and remove the original file.

c. If you would rather import directly to Paperless (without saving to a file on your hard drive first, consider using your scanner's flatbed functionality instead of the ADF.

4.) I'll need to inquire about this.
Mariner Software, Inc. - Jan 28 2017 at 10:53am Copy Link
Mariner Software Joe-
The stealth release already took place and was so minor it didn't justify a slip release. I expect our time frame for Paperless 3 for Win will be toward Q4 and it will be charged. Our upgrade price is expected to be in the $20-$25 range. Subsequent updates before that will be free.
Mariner Software, Inc. - Jan 28 2017 at 10:57am Copy Link
Colin McAllister I just downloaded the trail from the BDJ link above. Install seemed to be going ok, then I got to a popup that had "enter serial" and "not yet". As I have no serial for the demo, I clicked "not yet" and the popup disappears, but the program does not start. I click "enter serial", add my email, and the program does not start.

If I can't test, I can't buy. :-(
Jan 29 2017 at 1:56am Copy Link
TAPTRONIC Can this OCR receipts well?
Sep 12 2017 at 3:32pm Copy Link
Mariner Software Yes it can. You can create a report that will effectively give you the ability to itemize your data in the way you want.

Mariner Software, Inc. - Sep 12 2017 at 7:57pm Copy Link
Wearsie Jackson I am a user of this software and found it to be a very basic scanning/paper management program. Good value at 25 bucks but no bells, whistles, nor PDF editing/rearranging capabilities with this software. As it says, it is in fact very useful for organizing paper clutter - again, it's certainly not as feature rich as Paper Port, but that's OK because Paperless is a mere fraction of the price of those other tools.

Another worthwhile find from BDJ that is definitely worth $25, especially if you're just dipping your toe into the paper free movement.

-- Weerz
Sep 13 2017 at 8:53am Copy Link
riad af If I scan pages from a book on A3 scanner, can Paperless split the scanned image into 2 separate pages?
Sep 13 2017 at 8:55am Copy Link
TAPTRONIC Thank you for the reply. This looks nice! I see from the help system that you're using the ABBYY OCR engine. I will play around some more and I am thinking I will purchase this. I have so many receipts that need to be scanned and OCR'd.

Sep 13 2017 at 8:57am Copy Link
Javier Gil When was the software last updated? the youtube videos are 6 years old!
Sep 13 2017 at 8:57am Copy Link
Allan User Are the scans in PDF format?

Are the scans storing in normal directories - so I can use them directly?
Sep 13 2017 at 9:00am Copy Link
Jo Ann Rice There are no dates on your site or any Change logs that show when the last Major version was released. What is the time frame of the next major release please? I am interested in this app, but not if I'm going to have to update it within the next 3 to 6 months after purchasing it in order to get the updates of a Major release.

Usually we have a time frame (1 year being most common) on how long we can get updates for even for Major version updates, so this is an unusual setup you have that doesn't give any time frame and specifically states that we have to pay to upgrade if a Major release happens, an that means it could be 2 weeks from now lol.

So what's the time frame at the moment for the next Major version update?
Sep 13 2017 at 9:02am Copy Link
Retired Engineer I take it that Paperless incorporates its own OCR software. Do you have any screenshots to show its error rates with various fonts and formatting?

Sep 13 2017 at 9:03am Copy Link
Mariner Software Wearsie - thanks for the nice words. More features and functionality coming in Paperless 3 next year.

Riad - "Scan" - All documents in the ADF - will go into one file
"Scan Multi" - each document in the ADF will import as a separate file

Taptronic - Actually we use a customized version of Tesseract as our engine.

Javier - It has been a few years since we have had a significant release. We are working on a major release for 2018.

Allan - yes, yes

Jo Ann - we are in the early stages of Paperless 3 for Windows so I would suspect mid 2018 at least. Paperless 3 for Mac will be significantly sooner.

Retired Engineer - Not our own but rather a customized version of Tesseract. No screenshots of the OCR process but I would strongly encourage you (and everyone on this post) to download a trial copy just to make sure Paperless is what you are expecting. We have a full functioning trial copy here...

Hope that helps!
Mariner Software
Mariner Software, Inc. - Sep 13 2017 at 9:12am Copy Link
Jo Ann Rice Thanks much for the reply, can you be more specific on the time frame for the Mac version? I should have said I was on a Mac earlier and didn't think to do so. When you say "significantly sooner" does that mean within the next 3 months? 6 months?
Sep 13 2017 at 10:19am Copy Link
Mariner Software RE - sorry Auto Document Feeder. Not sure what is going on with video. I'm on Mac so it shows fine. Let me inquire with our web group.

Jo Ann- that's the million dollar question. :-) The goal is to have it released this year.
Mariner Software, Inc. - Sep 13 2017 at 11:12am Copy Link
riad af What I meant in my question is the possibility to divide one scanned image that contains 2 opposite pages of a book to 2 halfs, divide 1 image to 2 halfs, can you please address that question?
Sep 13 2017 at 11:20am Copy Link
Jo Ann Rice Thanks again for the reply,

So if the release is planned (and does happen) this year, this means those of us that purchase during this BDJ offer will have to pay again to upgrade less than four months into the license?
Sep 13 2017 at 1:06pm Copy Link
Colin McAllister Hi.
I have some questions:
a) How is "Cover flow" obtained? There is nothing about it in the help file.

b) The help file and the user guide seem to be the same pdf document - is that the intent?

c) It seems I can't view PDFs without installing Adobe Reader?

I have what I consider better PDF viewers already installed and I asked Paperless to use one of those. But now everytimg I mouse over a file I'm asked if I want to saveor view and I have to keep hitting cancel. Is that the standard Paperless behaviour?

d) If I import documents into Paperless, am I creating yet another copy od files already on my hard drive?

Sep 14 2017 at 5:18am Copy Link
Mariner Software Jo Ann - Our policy is a 90 day window. That means if a customer orders a previous version within 90 days of the new MAJOR upgrade shipping, they would get it for free.

Riad - No, unfortunately we can't do that in the current version.

Colin- Are you on Mac or Win? There are different answers for either platform.
Mariner Software, Inc. - Sep 14 2017 at 9:30am Copy Link
nh Installer crashes on Win 7 Pro (fully updated).
The user guide indicates that this OS is supported.
Is this not true?
If not, why?
Sep 14 2017 at 11:09am Copy Link
Mariner Software NH - hmmm, there shouldn't be an issue with Win 7 Pro. Can you try redownloading a new version?
Mariner Software, Inc. - Sep 14 2017 at 3:28pm Copy Link
A Bridg I would STRONGLY suggest that anyone thinking of purchasing this software to DOWNLOAD it first and try it out. And yes, the capitals are for emphasis ! Paperless doesn't work properly with all scanners and if yours isn't on the list you have to use workarounds (which makes the software a lot less useful in my opinion). READ the older comments to see some of the issues people have had especially if, as others have said, it hasn't been updated for long time so it is unlikely that many of those issues have been addressed. ASK if they have properly implemented TWAIN support for your scanner yet otherwise you will be using WIA instead which will mean you can't get all the features.
Sep 14 2017 at 4:00pm Copy Link
Mariner Software A Bridg-
Uhhhh, not sure what issue you have with Paperless but if you want to provide more info on what issues you are having perhaps I could address.
Mariner Software, Inc. - Sep 14 2017 at 9:45pm Copy Link
nh I was trying 2.3.0
Downloaded it again - same problem
Oh, well.

Problem signature:
Problem Event Name: APPCRASH
Application Name: PaperlessSFX_2.3.exe
Application Version:
Application Timestamp: 47ff7047
Fault Module Name: PaperlessSFX_2.3.exe
Fault Module Version:
Fault Module Timestamp: 47ff7047
Exception Code: c0000005
Exception Offset: 00016625
OS Version: 6.1.7601.
Additional Information 1: 1876
Additional Information 2: 187612fb8764fc7f5778bc4e5eb3bff9
Additional Information 3: 3058
Additional Information 4: 3058889489e7579918520c28d8592aa2
Sep 15 2017 at 1:26am Copy Link
A Bridg Hi Mariner - In answer to you I have a Canon Maxify 5300 with the latest drivers. It works fine with the Canon software that comes with it. I use it daily - no issues.

I just downloaded your software to see if you had fixed the issues I had when trying to use previous Canon scanners with Paperless. I told it what printer I had and that I wanted to use Twain support. The result - I can do a scan preview fine but when I want to do a real scan it refuses to do anything when I click the scan button. I had exactly the same problem with two other Canon printers in the past and the only alternative is using WIA which means I have to manually scan and then import into Paperless which takes all the convenience away from using the software in the first place. At the time your support personnel suggested I buy a Fuji ScanSnap scanner as that is the only scanner you will positively support. Buying a $ 200 plus scanner to use with your $ 25 software is not really an option for me and I would suggest most other people too.

I cannot believe this has not been addressed by now. What is the issue with Twain and Mariner Software ? It is good enough for everyone else - and yes, Paperless worked fine on my Twain Canon too and it also works with FileCenter on Twain. I suggest you publish a list of scanners that do and don't work properly with Paperless so that customers can tell if it is going to work in their situuation.
Sep 15 2017 at 1:27am Copy Link
Colin McAllister Colin- Are you on Mac or Win? There are different answers for either platform.

Windows 10
Sep 15 2017 at 1:27am Copy Link

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