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Right Click Enhancer Professional

Do More With Your Right Click Button

$9.99

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Honestly, the right click button on your mouse is the unsung hero of navigation, but very few people actually use it for anything other than stealing images off of the Internet. Today’s discount software promotion makes it easy and enjoyable to use your right-click, and downright useful, too! It’s Right Click Enhancer Professional!

Right Click Enhancer Professional lets you add applications, files, and folder shortcuts to your right click context menus, leading to a cleaner desktop and faster access to things you need the most. With Right Click Enhancer Professional, you’ll be able to create sub-menus to add even more items without making things look cluttered or messy. Do you like to run your programs with certain parameters? Just use Right Click Enhancer Professional to add command line arguments and go about your business as usual!

It’s not all about files and applications, either! Right Click Enhancer Professional lets you add common tasks like Copy, Past, Move, and Rename to your right click menus! Adding it all together, you’re looking at hours and hours of gained productivity thanks to these innovative shortcuts.

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“Right Click Enhancer proved a great little bundle that can customize and personalize Windows in ways few other tools can match.”- CNET staffhttp://download.cnet.com/Right-Click-Enhancer-Portable/3000-18487_4-75451963.html
“Although Microsoft strives to infuse increased usability in the new operating systems they launch, there is always room for improvements. In Windows 8 the Context Menu remains fairly the same, but third-party tools such as Right Click Enhancer can help you shape it for your own needs.”- Ionut Ilascu Softpediahttp://www.softpedia.com/reviews/windows/Right-Click-Enhancer-Portable-Review-343093.shtml
“The secondary mouse button is an underrated tool for PC Users, largely because a lot of its functions are somewhat concealed. Right Click Enhances breathes new life into your tired old mouse, enabling many useful and time saving functions directly from a right click. Setup your Context Menus exactly as you wish, and in Windows 7 you can even tweak the sub-menus too. One-click actions for files such as copying/moving to a folder of your choice will increase productivity.”- PC Plus Team
“Right Click Enhancer Professional proves to be a reliable application that bundles a complete suite of tools.”- Ana Marculescuhttp://www.softpedia.com/get/System/OS-Enhancements/Right-Click-Enhancer-Professional.shtml
“This is a tool that does precisely what the name suggests, making it possible to tidy up a Context Menu that has grown out of control as well as adding a range of new options that make common tasks easier to perform.”- Mark Wilson appstorm.net Editorhttp://windows.appstorm.net/how-to/utilities/tweak-your-context-menu-with-right-click-enhancer/
“Right Click Enhancer comes with a number of features that can help you edit and organize your right-click context menu. In particular, the ability to add shortcuts to both the main context menu or send to menu can help save time by providing faster access to some of the common tasks that we perform.”- dottechhttp://dottech.org/85943/windows-edit-and-organize-your-right-click-context-menu-with-right-click-en
“Right Click Enhances offers and incredible set of features for Windows users who want to manage Windows Explorer Context Menu entries. From removing entries that are not used to optimize the Context Menu to adding shortcuts often used programs or commands, it is all there and not difficult to use.”- Martin Brinkmann Ghacks.net Founder
“The right click menu already has a bunch of great features, but if you want to supercharge it even more, Right-Click Enhancer brings a host of new options.”- Aaron Couchhttp://www.makeuseof.com/tag/did-you-know-you-could-customize-the-windows-context-menu-organize-it-w
“With proper use of sub-menus you could defeat the need for the start menu or start screen by adding all of your commonly used applications to your context menu instead.”- Matt Smithhttp://www.makeuseof.com/tag/10-best-shortcuts-add-right-click-menu/
“Right Click Enhancer Portable is a practical program that can be of great help. Inexperienced users should find it easy to work with, thanks to the intuitive interface. However, if there are any problems, it also includes an extensive help file that can be consulted at any time.”- Gabriela Vatuhttp://www.softpedia.com/get/PORTABLE-SOFTWARE/System/System-Enhancements/Right-Click-Enhancer-Portable.shtml

Expand All Email Updates Load 310 Older Comments

John H Is the business version on sale also?
Does it also come in portable form?
Or should I just buy 3 pro licensees?
Thnks

Jul 26 2018 at 1:39am Copy Link

Ravi Patel @John H No, Business version not on sale. You need to buy 3 licenses.

RBSoft - Jul 26 2018 at 1:54am Copy Link

Alexandre Emeriau What is the changelog with dates ?
How this compares to FileMenu Tools ?

Jul 27 2018 at 2:52am Copy Link

Ravi Patel @Alexandre Emeriau

Here is the changelog.

https://rbsoft.org/downlo...gelog.html

It is a lifetime edition. Once you get it you get future updates for free. Sorry, slow right click means a problem with your OS. You should try to repair it and if it doesn't work then as a last resort reinstall it.

RBSoft - Jul 27 2018 at 4:19am Copy Link

Alexandre Emeriau I always had slow right clicks on all windows from all ages even with the most powerful computer (laptop) of the time, not after windows installation where right clicks are light speed but after less than 6 months with quite some end apps and utilities installed, right righ click is lethargic.

First solution : I won't have more computers and less software per computer to avoid slow righ clicks. It would not be easy to move everywhere with 2 or 3 laptops and all that implies. Second solution : reinstall all 2-3 months: won't do it either. Windows should handle menus differently, it's just a list of text choices... if computation is so hard, then it has to be done before the user righ click.

Thanks for the changelog
Do you have a 10 computers offer and/or unlimited computers ?
Any aded value against FileMenu Tools ?

Jul 27 2018 at 4:53am Copy Link

Charles Hall Is it possible to change the position of right-click menu options for Windows and other app's built-in menus? For example, if I right-click on a file on my desktop or in a folder, the Windows menu shows "Delete" and "Rename" all the way at the bottom of the menu list. Since I use these functions often, I would like to put them near the top of the list of menu items. Can I do this with RCEP?

Jul 27 2018 at 5:06am Copy Link

Ravi Patel @Alexandre Emeriau

1 license = 1 PC.
I haven't used FileMenu Tools so I can't answer that question but you can try out the demo to get the feel for the app before you decide to buy. I suggest you can remove some shell extensions from right click menu to make it faster.

RBSoft - Jul 27 2018 at 5:20am Copy Link

Ravi Patel @Charles Hall Sorry, That is not possible. Windows don't allow this.

RBSoft - Jul 27 2018 at 5:21am Copy Link

Alexandre Emeriau I installed the app, here is what i get https://cl.ly/0v3W0Y3U1U3k.
I don't see wee we can see in photo on https://www.rbsoft.org/do...-enhancer/

Jul 27 2018 at 5:23am Copy Link

Ravi Patel @Alexandre Emeriau

It shows each tool offered by RCEP.

Just click on the tool name it will open the specific tool. You can access Help file for the specific tool by clicking on Book icon beside the tool name.

For Example, If you want to create shortcuts inside right click menu then you need to use Right Click Shortcuts Creator tool. See the following video to find out how to use it.

https://www.youtube.com/w...fnxZhm5lE0

If you want to edit Right Click menu then you must use Right Click Editor tool. Here is the video explaining how to use it.

https://www.youtube.com/w...MfRanNyo-Y

RBSoft - Jul 27 2018 at 5:28am Copy Link

Alexandre Emeriau @Ravi Patel : Like you saw in my screen shot there is a link to Right Click enhancer.
It does not launch it, it opens web page to download...the same file i already downloaded.

I launched all software from the link of my screenshot, I also look your youtube video link, i don't have the window in the video

Jul 27 2018 at 5:41am Copy Link

Ravi Patel @Alexandre Emeriau Hi, Sorry didn't see the whole screenshot. You are using free edition. Please download the professional version from the following link.

https://rbsoft.org/downlo...-Setup.exe

RBSoft - Jul 27 2018 at 5:44am Copy Link

Philip Plunkett Can Right Click Enhancer Professional add items to the context menus of Windows Explorer alternatives such as PowerDesk? For example, WinRAR does but Adobe Acrobat does/cannot add items to the PowerDesk right-click menu.

Jul 27 2018 at 6:21am Copy Link

Alexandre Emeriau @ Ravi Patel : thank you.
So we have video to add menu entries.

Would you have a video showing how to edit installed app menu entries ?

EDIT i saw the video too,

Do you propose packs to buy?
ie par 3 licence or per 10 or so?
or still really only one by one ?

Jul 27 2018 at 6:42am Copy Link

Ravi Patel @Philip Plunkett I only tested with Windows Explorer and Directory Opus. It works with both. So it can work with PowerDesk. You can try the demo and find out. It allows you to create 4 shortcuts.

RBSoft - Jul 27 2018 at 6:57am Copy Link

Alexandre Emeriau Another problem : after the install i'm proposed to launch the software and it works. After i close it, and finnaly want to launch it again i see there is no rightclick folder in the app menu... seems to not have been created, that' s the reason why i previously reinstall just to being able to launch :)) (was lazy to go back to the folder which is not faster anyway)

Jul 27 2018 at 6:58am Copy Link

Ravi Patel @Alexandre Emeriau

You need to buy 3 licenses separately. It will be cheaper than the pack offered on my website which also offers 3 licenses.

Here you can see how to remove installed menu entries.

https://www.youtube.com/w...MfRanNyo-Y

You need to click apply after you create the shortcut otherwise it won't appear in the menu.

I will keep that in mind about the installation process.

RBSoft - Jul 27 2018 at 7:01am Copy Link

Alexandre Emeriau Notes, thank you for
- price info
- the youtube link you already provided before and i looked at in between

On your website, it's said "Use on 2 PCs and 1 Laptop",
I can't use them on 3 laptops (they're pc too) or on 2 laptop and one VM ?

Yes please look about the install process as i would like a menu to launch at least.
i can do quickly a screenscast, once the software close, i have no menu to launch so either i have to go to the folder to launch, or create shortcut myself or reinstall.

EDIT : to be precise, a "Right Click Enhancer Profesional" menu entry is created but it is empty

Jul 27 2018 at 7:07am Copy Link

Ravi Patel @Alexandre Emeriau

You can install on 3 PCs (Laptop, Desktop or VM) if you buy the business license but If you buy 3 licenses from here it will be cheaper then business license.

RBSoft - Jul 27 2018 at 7:11am Copy Link

Alexandre Emeriau Yes, i'm aware of that as you told mepreviously,
I just had a doubt about the way we can use the boughts licences

Fine, i will take some, please have a look on the menu issue after installation

Jul 27 2018 at 9:58am Copy Link

Petr I purchased a here a few minutes ago. When I attempt to download, my Norton warns me the download file is a Heuristic Virus (threat name: Heur.AdvML.C) and is a HIGH Risk, so it was automatically deleted.

Please fix and provide some assurances that your setup file and software have no risks to me.

By the way, when I was download the file, my Windows promoted me that the file was trying to make changes to my computer, even before running the setup program. So, I suspect your file has been compromised.

Jul 27 2018 at 11:06am Copy Link

Alexandre Emeriau A report from the author coming from virustotal would be a beginning of help.

Because after that, threats are not always detected at scan time but at runtime...when they are.

Jul 27 2018 at 11:16am Copy Link

Ravi Patel @Petr Hi, it is a false positive and I also mentioned it in the FAQs.

https://rbsoft.org/downlo...ction-faqs

Here are the scan results.

https://www.virustotal.co...477033417/

https://virusscan.jotti.o...0uxr296ym1

If you can send me a screenshot of the detection It will help me to report it to Norton. They usually whitelist it when this happens.

Please send the screenshot of detection at https://rbsoft.uservoice.com

RBSoft - Jul 27 2018 at 11:46am Copy Link

Alexandre Emeriau Thanks you for the reports, but it's dated now Analysis date: 2016-10-21 07:03:37 UTC ( 1 year, 9 months ago ) - Virtus Total.

The same for Jotti's malware scan : Scan taken on: October 21, 2016 at
9:08:28 AM GMT+2

Please don't rely on "it is a false positive", it's becoming worst than "google it" in its days as that's the new thing used since several years everywhere by everyone (which means virus authors included of course) :

the first thing to be said everyday by everyone just after hello, "it is a false positive" so we can all uninstall all security whatever you want because everyone on earth will use words supposed to be more powerful than either virus or antivirus, "it is a false positive", you're safe !

Jul 27 2018 at 12:00pm Copy Link

John H AWESOME Program!!!!!!

Just purchased and fired it up.
I use very few right click items. Most important is " Rt Click-W-T" to create a quick text file. It would take minutes for the "New" menu to populate. Now it is instantaneous after getting rid of all the options from programs I never use.

Thanks!!

Jul 27 2018 at 3:41pm Copy Link

Mary Wilson Have you fixed the load problems when dealing with AntiVirus software. The last time I tried to update this, I could not do this due Norton saying there was serious problems and would not let me load it. E-mails to you where never answered when I tried to contact you.

Jul 27 2018 at 4:56pm Copy Link

Ravi Patel @Alexandre Emeriau @Mary Wilson @Petr

I reported the problem to Norton. Meanwhile, You can try the portable version it shouldn't have that problem.

https://rbsoft.org/downlo...sional.zip

Here are the latest scan results.

https://www.virustotal.co.../detection

RBSoft - Jul 27 2018 at 10:11pm Copy Link

PortablesFan I tested the portable Pro. demo in Sandboxie--it didn't seem to write any settings to its own folder that I saw, but did appear to write to HKCU\Software\RBSoft

How is that considered portable? I know it may need to write to the registry for what it does, but I would expect it to store its own settings in its own folder for portable use...

Jul 28 2018 at 2:07am Copy Link

Robert Crombie Your installer's read me file says there are limitations in XP.
You should elaborate much more fully on exactly what those limitations are
(to be fair to potential XP purchasers)

Jul 28 2018 at 3:00am Copy Link

Ravi Patel @Robert Crombie Sorry, but Windows XP is very old now so I don't test this app on Windows XP anymore. On Windows XP you can't create shortcuts into right click menu. That's the main limitation.

RBSoft - Jul 28 2018 at 3:05am Copy Link

Ravi Patel @PortablesFan There are not many settings to justify there own file. Most of the stuff it writes to the registry is needed for app functionality.

RBSoft - Jul 28 2018 at 3:07am Copy Link

Alan Blogski does it only works on windows default explorer? i cant see my added right click functions when im exploring using Directory Opus.

Jul 28 2018 at 7:14am Copy Link

Gary User Hello Ravi,

As you no doubt know, different programs in Windows have specific right click menus built in. When I right click on a document in Word, the menu is different from the one that appears when I right click on Chrome.

I am wondering the extent to which your program might only be capable of making changes to the desktop's right click menu. I downloaded the trial, added "Control Panel", and so far I'm only seeing it when I right-click on the desktop.

I just now wanted to go back into the trial program to investigate further before posting but I'm not seeing it either in the tray or as a program listed after I click on Start in Windows 10.

Jul 28 2018 at 7:18am Copy Link

Alexander Deliyannis Is it possible with RCEP to edit and remove existing items in the right click menu, e.g. leftovers from uninstalled software?
OK, please ignore, I just found the (positive) answer in your website!

Jul 28 2018 at 8:06am Copy Link

Ravi Patel @Gary User, You can add it any menu. Just change the context menu location by combo box you see in tool strip of Right Click Shortcuts Creator. You can get more info with a screenshot in the help file of Right Click Shortcuts Creator. Just look for the section called "Add submenus and shortcuts to any file type".

There is a problem with the installer and it doesn't put the shortcuts in Start Menu. It will be fixed in the next version.

RBSoft - Jul 28 2018 at 9:21am Copy Link

Ravi Patel @Alan Blogski You need to select "AllFileSystemObjects" instead of "Directory\Background" from filetypes drop-down menu to add shortcuts into Directory Opus menu. You can see your added items when you right-click on folder or file.

It seems Directory Opus doesn't add the items added to "Directory\Background" so it won't visible when you right click on empty space.

RBSoft - Jul 28 2018 at 9:26am Copy Link

PortablesFan So what differences make the Portable version portable, then? Is the only difference that it comes in a zip archive instead of an installer?

When I hear "portable," I would expect that I could activate the full version on my flash drive, and run it on whatever compatible Windows computer I'm currently at to at least temporarily, maybe permanently, make changes to the right-click menu. But if all its settings are still locked to and left behind on an individual computer, INCLUDING its activation, then what's the point of running it on another computer from my flash drive?
Unfortunately, I think your version of Portable, as implemented for this program, might need to be specified a bit more somewhere (FAQ?) so that people aren't expecting one thing and getting another...

Jul 28 2018 at 9:55am Copy Link

Gary Smith @Ravi Patel:

I have been a developer since long before the Registry came along. Its purpose was to allow access to data that a program needs to function, and by having that information in the Registry, which is loaded into memory, the program could be faster/more responsive.

I think your program is very useful, but I am appalled at what you have stated in this forum in reference to your "portable" edition:

"There are not many settings to justify there [sic] own file."

That is out and out wrong! To be considered portable is not a choice the developer gets to decide based on their idea that there are not many settings to justify its own file. If there is a single setting that needs to be retained, it gets saved in the folder of the executable. That is what portable means. You do not have the right to hijack the term "Portable" with your own definition!

For Portable, you never write anything to the Registry. Ever!

The second part of your statement:

"Most of the stuff it writes to the registry is needed for app functionality."

I have already stated that you do not write anything to the Registry if you wish to claim the program is portable, but I am still concerned about your use of the phrase "Most of the stuff."

For non-portable programs that do write to the Registry, it is not a playground to write stuff that is NOT needed for functionality. You write to the Registry ONLY things that are needed for app functionality. If there are other data you would like to keep with the installation, then write it into a data file on the disk. Please do not bulk up the Registry with things the program does not need.

Just because it is easy to write things to the Registry does not give you the right to increase our Registry with unnecessary bulk. Let me be clear that it is OUR Registry, not yours.

Users have had enough problems with growing Registry size since the earliest days, and very often it is due to unprofessional programmers such as yourself that is causing a lot of the grief.

Do not use the Registry as if it is "unlimited disk space" PLEASE!

I will monitor your Portable edition to see how long it takes you to correct this issue. I look forward to your next release.

I think your lifetime upgrade policy is commendable, and the price for the software is fair for what it does. I wish you the very best of luck, and will gladly welcome you back on our side of the tracks.

Jul 28 2018 at 6:19pm Copy Link

Ravi Patel @Gary Smith

I know what Portable software means. You don't have to tell me that. I choose to write license data to the registry cause I am offering Per PC license and not Per User License. You are right that I shouldn't hijack the word portable and add my own definition to it so I will state it in the FAQ. I apologize for that.

You don't have the right to call me Unprofessional by judging the decision I took when I programmed this. I only store Licensing data into the registry and few settings. Few bytes of data won't make the difference. So even if I write few bytes of data to the registry, you are accusing me of treating Registry as "unlimited disk space". That's not fair. Instead of insulting fellow programmer just tell them what you doesn't like about the application and your voice will be heard loudly.

RBSoft - Jul 28 2018 at 10:16pm Copy Link

John H Bits DuJour.... it is not for the faint of heart developers.

Jul 28 2018 at 11:36pm Copy Link

PortablesFan I had been thinking of purchasing this anyway in the hope that, with its lifetime license, portable functionality would eventually be corrected.

I've been monitoring the comments throughout the day, looking for a dev response to the questions in my most recent comment, but oh well. However, reading between the lines in the response to Gary, it sounds as though the current behavior is exactly as intended, and so unlikely to be 'fixed' in future releases.

It sounds as though the dev is concerned that a truly portable version would kind of 'default' incorrectly to a per-user instead of per-PC license. But the current license could simply be slightly renamed to "per-device"--either installed on a particular computer OR activation-locked to a particular flash drive. There are other commercial, portable programs that do exactly this. I believe ShareMouse and Hard Disk Sentinel are two such examples.

Side note to BdJ: I almost had this comment finished when midnight struck, the page auto-refreshed, and I lost the whole thing...Any way on the backend to prevent that from happening? Never a fun experience to "lose work"...

Jul 29 2018 at 12:10am Copy Link

Gary Smith @Ravi Patel:

[I know what Portable software means. You don't have to tell me that.]
It looks like you think if the software can run without being installed, then it is Portable (your software executable distributed in a Zip file). That is not what Portable means. Portable means whether it can be taken from one PC to another and still function correctly. By definition, that means you cannot depend on anything written to the Registry. A user can take a Portable edition of a program to a customer PC, run the software and it functions correctly, and the program leaves nothing behind. That means no writing to the Registry, or expecting to find data that the program previously wrote to the Registry. Obviously, you did not know what Portable (Software) means after all.

If you think your edition you call Portable is truly portable, check with PortableApps.com and see if anyone agrees with you.

I am sure everyone has an idea of what Portable (as in Software) means, but it does not mean that their idea is correct. As much as you may believe you understand what Portable means, you demonstrate and defend something that should not be called Portable. I am trying to steer you to success; don't take it so personal. Learn from the experience, and go forward.

The readers of this forum have a wide range of technical experience. I have found that new users very often do not understand how the word "Portable" applies to software. The explanation was made to ensure everyone can understand the purpose of the word correctly, and to inform you that what you are referring to as Portable is incorrect.

[I choose to write license data to the registry cause I am offering Per PC license and not Per User License.]
And in that case, you drop the use of the word Portable. You cannot defend your use of the word Portable if you write anything to the Registry. The terms "Per PC license" and "Portable" do not go together very well.

It doesn't matter WHY you write to the Registry, it is whether YOU DO or YOU DON'T. If you do, then the program cannot be considered Portable. If you wish to continue using the registry, then drop the use of the word Portable and it will be fine.

If you truly wish to have a Portable edition, then do as several other program developers have done, by saving everything, including licensing in the executable directory/folder. If you are an amateur programmer, you may need to do some research on how to accomplish this, but if you are an average or above programmer, you should already know how to do this. At this point, I don't think we need to get into whether you are a professional programmer or not.

[You are right that I shouldn't hijack the word portable and add my own definition to it so I will state it in the FAQ. I apologize for that.]
Hopefully, you make a good decision on whether you want to have a truly Portable edition or not, just don't put your own definition of what you think Portable means in your FAQ. The word Portable in software is already well defined. Don't try to defend it, just accept the fact that you were using the word incorrectly, make the appropriate word changes, and go forward.

[You don't have the right to call me Unprofessional by judging the decision I took when I programmed this.]
Actually, I and many other professional programmers that do performance evaluations do exactly that. You knock yourself off of the professional throne by defending your mistake. Show us that you can get back up there by doing the right thing. You have a nice software program, but because you have written a nice program does not automatically put you into the level of professional. You are as close to being a professional as many could ever dream of; you don't have far to go. Correct your mistake and proudly step back up to the throne, and then have a seat.

[I only store Licensing data into the registry and few settings. Few bytes of data won't make the difference.]
Any bytes at all make a difference if you refer to the edition as Portable. You don't get to decide how much makes a difference. If you store "anything" in the Registry, it is no longer Portable, plain and simple. A program is not Portable if it is limited to one computer, which your license per PC limits. Therefore, it is not Portable. Your "Portable" edition cannot be taken to a different computer and work properly. Just stop calling it Portable if that is how you want to do it. Choose one or the other; you can't have both.

Unfortunately, it is not the programmer's decision as to whether they are a professional or not. That decision comes down to what they do, and is judged by others. Some programmers never develop the skills to be considered professional programmers, and others accelerate into professionals amazingly fast. Produce an excellent product the right way and let the other professionals decide what you are.

[So even if I write few bytes of data to the registry, you are accusing me of treating Registry as "unlimited disk space".]
No, I am asking you not to consider the Registry as unlimited disk space. There is a difference. It is very easy for me to reword the sentence to:

Do not use the Registry as if it is "space to write non-essential program operation data to" PLEASE!

But it essentially means the same: Don't abuse the user's Registry for non-essential program operation. If it does not improve the performance of the program, store it into a database (on disk).

That's not fair. Instead of insulting fellow programmer just tell them what you doesn't like about the application and your voice will be heard loudly."
But it had noting to do with the application itself. My post was not regarding what I like or don't like about the application; in fact, I like the application overall from what I have seen. My post had nothing to do with the application, but instead, your use of the word Portable and your use of the Registry. Due to some readers that may not have a clear understanding of what Portable (Software) means, they may have presumed your use of the word was correct. I wanted to make sure that the word has a meaning that is clear and understood by most, and that your use of the word was wrong.

You obviously took constructive criticism as an insult. You are not the first to do that. A lot of average programmers come out of performance evaluations feeling the same way. Professionals come out of performance evaluations with their head high, and are very thankful they learned something of value to improve their level of expertise. If you are a professional you will not see it as an insult. I am just trying to get you back on track.

Also, you mentioned virus report URLs in the comments, and that they are mentioned in your FAQs. In your online FAQs section, you state "I always check my Softwares with Virustotal before releasing it to ensure it's not flagged by anti-virus software as false positive. You can find VirusTotal and Jotti Malware Scan results of the latest version by clicking on respective link."

Clearly, the current version of the software is not represented by those reports, so you are not continuing what you promised. The HASH values of the files are not the same as the current downloadable file. Hopefully, you can get the current version re-tested, and I think you will actually come out better than those reports show.

Always petition the testing sites to correct any false positives, because regardless of whether the developer states that a report is a false positive, if all we had to do is go on what the developer said, we could be in a big mess. The reason the reporting sites exists is so that customers do not have to go on what the developer says. The developers of clean software and of malicious software would all say they are false positives, so what would be the point?

One other comment of yours I noticed in the forum:
[Windows XP is very old now so I don't test this app on Windows XP anymore]
Yet, you still list it as one of the operating systems supported. You would like to have the money from the sale, but you do not want to extend an effort on your end to test the product for those same users. It doesn't matter whether you consider XP "very old" or not; that is the customer's choice. If there are a large number of XP users then that is a good market to be in. Currently, that market is still substantial.

Many of your customers purchased the software for use with XP, and you offered lifetime upgrades and lifetime support to them. Therefore, you have a responsibility to your XP customers to ensure the program will continue to work for them. That would include testing for any future changes or improvements of the software. That is what you promised those customers and that is what they are expecting. You don't bargain on one thing, take the money, then later decide you will end your responsibility. That is why a lot of developers that sold lifetime licenses to XP users have to maintain support for XP. Breech of contract is too expensive to mess around with. Always honor your agreement with your customers.

If you add a feature to your product that will not work on XP, then make sure your XP user base knows that those features are only available to later versions of the operating system and explain why; give them something as compensation, and you will have continued good will from that user base.

Jul 29 2018 at 11:18am Copy Link