Virus Scan for RoboForm Desktop

John Geary Policy: "Licensed per computer for non-concurrent use only, allowing transfer of a license to another owned computer." Does that mean it can be on more than one of my computers as long as I only use one at a time? Or, it can only be on one at a time, but I can remove it from one and put it on another?

Apr 16 2011 at 12:08am Copy Link

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RM Personally I prefer the Roboform Everywhere 7 over the desktop only version. With the Everywhere version you get unlimited computer and mobile device installs and secure online data sync for a very reasonable yearly subscription price. I've been using it on both my phone and my PC and to sync my info back and forth.

Apr 17 2011 at 5:18pm Copy Link

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Genie au Travail Very good software !
I use the previous version and I will buy this new version when it will be available.

Apr 18 2011 at 12:46am Copy Link

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Siber Systems John Geary - It means the license can only be on one computer at a time, but you can remove it from one computer and put it on another if necessary. Let me know if you need further clarification!

RM - Glad to hear RoboForm Everywhere has been working well for you!

Genie au Travail - Thank you!

Siber Systems Inc. - Apr 18 2011 at 3:18am Copy Link

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John Geary Thank you for the information. I cannot get along without RoboForm but I use two computers so I will stay with the Everywhere version.

Apr 18 2011 at 4:10am Copy Link

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Barnet Can this version be used with IE8 on 64bit Windows 7?

Apr 18 2011 at 6:40am Copy Link

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Siber Systems Barnet Rawitch - Yes, it can be used with IE8 on 64bit Windows 7 as long as you use a 32bit browser.

Siber Systems Inc. - Apr 18 2011 at 7:09am Copy Link

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Mark W Is this for the desktop or the everywhere version? Also can you also get the USB version at this price as well?

Apr 18 2011 at 11:53am Copy Link

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Siber Systems Mark W - This is for RoboForm Desktop and you can get the USB at a discount during your purchase.

Siber Systems Inc. - Apr 19 2011 at 1:13am Copy Link

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Res Hum Why is it cheaper to buy here then as a very old customer do an upgrade?

Apr 19 2011 at 6:36am Copy Link

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Siber Systems Res Hum - This is a one day sale and if you want to update your license through this offer, you are welcome to do so.

Apr 19 2011 at 6:54am Copy Link

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Siber Systems Res Hum - This is a one day sale and if you want to update your license through this offer, you are welcome to do so.

Apr 19 2011 at 6:55am Copy Link

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Res Hum How?

Apr 19 2011 at 7:14am Copy Link

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Siber Systems Res Hum - You can purchase RoboForm Pro v7 when this deal becomes live.

Apr 19 2011 at 7:59am Copy Link

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Carl Lum Even with all the free password managers out there, Roboform is still the best by far. I recently upgraded to their "Everywhere" license--at first I was reluctant to pay a yearly subscription for a password manager, but it's convenience has been worth it.

Apr 19 2011 at 8:06am Copy Link

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Mike G As a long time RoboForm Pro user, I can definitely say many improvements in RF7 make it well worth the price--especially with this BDJ discount.

Like Carl, I tried other password managers and ended up staying with RoboForm. It's apparent that Siber Systems is putting lots of resources into ongoing development as well as technical support.

I also ended up switching from RF Pro to Everywhere. It just makes sense with several computers--including Win 7 PC's and my new iPad 2. :) RFE 7 runs on all of them and keeps my passwords sync'ed.

Nevertheless, I think it's a good idea that Siber Systems kept the Pro version available for those who would rather not move to an annual license fee and/or are uncomfortable with online sync (as I was before doing lots of research).

Apr 19 2011 at 2:04pm Copy Link

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Roy Grubb Have you fixed the problem of this crashing Chrome yet? I trialled it until it expired and reported many problems (see my 19 messages on Ticket 376541 image at http://www.informationtam...376541.jpg ), and then went back to v.6.

Your support people still haven't replied to my last message of Jan 29..

Roy

Apr 19 2011 at 8:13pm Copy Link

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Michael K I have been using Roboform for several years and it's done a good job for me except in one important area and although I wrote to them a long time ago nothing was done about it.

Access to Roboform data is by a master password which is fine. However when you click on the Roboform icon in the task bar up comes a full list of website names and safenote names of all the things you are trying to protect. When you click on one of the names or safenotes, only then does it ask you for a password.

I don't want all the website names and safenote names on display for anyone with access to my computer to see. I want everything, including website names and safenote names to be behind the master password.

It's a 'no brainer' really and pretty poor design work on the part of Siber Systems and Roboform to have it function without this most basic form of privacy.

I, being a lone voice to write to their Tech Support saying this, but nothing changed.. Now this Roboform deficiency will be highlighted to the wider BitsDuJour audience, perhaps Siber systems may pay more attention and fix this important privacy and security issue.

Sure, no one can see your actual login data or the notes themselves but they do know exactly what you are protecting unless you use the most obscure names and descriptions. There should be no need to do that if Siber just did a better job of ensuring Roboform provides complete privacy behind the master password which currently, it does not do.

I love BitsDuJour - great service, great website and a great,functional, thoughtful design.

Apr 20 2011 at 12:04am Copy Link

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Siber Systems Roy Grubb - Please check Twitter for a response. I have given you my email address so we can look into the issue.

Michael K - It is a feature request that we have saved and will be investigating further for implementation in the future.

Siber Systems Inc. - Apr 20 2011 at 12:27am Copy Link

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Siber Systems Michael K - Sincerest apologies for any inconvenience, but this is all the information I have at this time. The feature request does not affect outside access to your login credentials and has not been as widely requested, hence there has been a delay. However, I do encourage you to contact our support team for further discussion - http://support.roboform.c.../rtss/main.

Siber Systems Inc. - Apr 20 2011 at 1:02am Copy Link

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Mike G Michael K, you're not alone in writing Siber Systems about that issue (RF leaving your website and safenote names open for all to see)! I also mentioned names being visible as individual files stored in the My RF Data folder.

My favorite solution would be to store everything in a password-protected, lightweight database such as SQLite. A database was mentioned by Siber as one of the options under investigation.

Of course that's a major redesign on top of keeping up with new feature development, constant browser changes and bug fixes. Hopefully others will contact RF support to help increase priority of this issue.

Apr 20 2011 at 1:03am Copy Link

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Siber Systems Michael K - Please note what Mike G said regarding this being a much larger change than it seems. Our CEO will not be responding here - if you wish to speak with management regarding this issue please contact corporate

siber.com.

Siber Systems Inc. - Apr 20 2011 at 1:27am Copy Link

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Siber Systems Please note this does not affect the security of the software. Your RoboForm Data Files are stored and encrypted (with military-grade AES 256 encryption) with your Master Password as the key. Since your Master Password is not stored on our servers, absolutely nobody, including Siber Systems, can access your passwords or other RoboForm data. Our software is trusted and used by multiple branches of the United States Government and corporations worldwide.

Siber Systems Inc. - Apr 20 2011 at 1:55am Copy Link

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Roger Thomasson Folks, we provide a direct line of communication between the customer and the vendor as a privilege, not a divine right. *Demanding* a response from the CEO? Not going to happen here. Using phrases like "what complete nonsense" and "complete disgrace"? Nope, not going to happen either.

If you can't keep a handle on your vitriol, please take your comments elsewhere.

-r

BitsDuJour Admin - Apr 20 2011 at 2:12am Copy Link

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Roy Grubb Looks to me (from some comments here and from personal experience) as if RoboForm should set up a forum, or establish a Google Group to allow things to be discussed constructively and openly. Then a BdJ offer would not be grabbed by frustrated users as an opportunity to air issues.

I have always had a better response when I prodded @roboform on Twitter than from the ticket system (see my example above), but Twitter is not a good venue for feature requests and bug reports either.

Apr 20 2011 at 2:28am Copy Link

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Barnet I am an IT engineer, for many years, I would NOT use form filling software, I did not trust it. I finally chose to use RoboForm, and I have been more than thrilled. It is the only form management software I will use.

Michael K is bringing up a very topical issue. Yes, the sensitive data is behind the Master Password. In this day however, we are at constant battle with protecting ourselves. Best practice is to use BCC in our email blasts. White papers are published on the security issues of "Social Networking". Watch your cellphone etc.

I will continue to use Roboform, since I can no longer live without it, but I will also send the request to place the list behind the password to conform with todays security best practices.

Apr 20 2011 at 2:29am Copy Link

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Siber Systems Roy Grubb - Thank you for the suggestion. Currently, we have a Facebook page www.facebook.com/RoboForm and Twitter www.twitter.com/RoboForm where suggestions can be made. We are in the process of creating our own forum for this type of discussion.

Siber Systems Inc. - Apr 20 2011 at 2:31am Copy Link

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Siber Systems If you are concerned about someone using your computer and seeing that you have a login for Facebook, you can change the name of the passcard to not include the name of the website.

Siber Systems Inc. - Apr 20 2011 at 2:54am Copy Link

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Roy Grubb Melissa, as I care about security and privacy, I don't have a Facebook account. :-)

Apr 20 2011 at 2:57am Copy Link

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Michael K To Roger Thomasson : My apologies, i did not mean to cause any offence nor were my comments intended with any vitriol

Apr 20 2011 at 3:21am Copy Link

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Carl Lum As a long time Roboform user, I was aware that Roboform displays all the passcardsd and safenotes for all to see, but I never considered it an issue. I sometimes find it handy to browse through my list of logons to see what I've saved, but I use the search feature most often. Security and privacy are two different things. Siber Systems excels in the former but not the latter. They'll get around to it eventually--like their fixes for all the Chrome crashes. But customers have voted with their wallets and made them successful enough in a sea of freebie alternatives.

Apr 20 2011 at 5:51am Copy Link

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Mark W Thanks Melissa for answering my question as well as the one about upgrading as that is what I was planning to do with my 2 "desktop" 6 licenses and 1 USB one for 6. Is the price of $14.95 the same for desktop and/or USB?

Apr 20 2011 at 10:21am Copy Link

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carl thorpe I am a registered user of RoboForm Pro v6 (desktop and portable versions).

While RoboForm is good at what it does, I feel it it is necessary and topical to mention that Roboform recently reneged on its promise of free upgrades to registered users. With the current version, they decided not to honor that claim.

Proof of this earlier claim can be seen here:
http://classic-web.archiv...y-pro.html

More commentary is available here:
http://news.softpedia.com...1188.shtml

I understand a need to change policy and begin charging for upgrades, but it is not good business practice to refuse to honor a promise to your paying customers.

Moderators, please think long and hard before deleting this message. Nothing I have said is false, and it is directly related to the product.

Apr 20 2011 at 6:29pm Copy Link

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Joe Smith very disappointed in RF7 - there was so much confusion around which product was which re: Everywhere, RF7, and RF Online so i just bought both licenses(Everywhere and RF7) but they didn't do much beta testing apparently on RF7 and the toolbar still doesn't go across the screen half the time so you can't use and finally they have very little interest in Linux(ya right FF option but cant add or edit logins so whats the point?) so i finally looked elsewhere...was hoping Keepass or KeepassX would work but i decided on LastPass finally and not looking back....i was a RF customer for about 5-6 years and even though they claimed they were selling lifetime licenses i was fine with an upgrade fee but the way they handled this mess last Dec/January i will NEVER EVER buy from Roboform again....good bye...

Apr 20 2011 at 6:37pm Copy Link

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S B I've personally nothing to hide except passwords, but Michael K & Mike G's revelations about RoboForm are a deal-breaker for me.

Yes, putting everything--not just passwords--behind the master password *is* a "no-brainer." ("worse than failure")

I'm quite surprised by this seeming naiveté which suggests deeper software and security issues to me. For me, because I have critical passwords, I'm going to have to go elsewhere.

Apr 20 2011 at 6:56pm Copy Link

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S B Lastpass or sticky password ftw!

Apr 20 2011 at 8:25pm Copy Link

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David Drane I dropped the pro version to move to roboform everywhere. The online sync between machines (in my case laptop and desktop) as well as the effective backup that provides were the main reasons.

I have also started using the bookmarks within roboform instead of favourites in ie or firefox so I don't have to worry about cross platform changes.

Lastpass is a good free option but it has its own issues (as does all software) which made it better than roboform in some areas and not so good in others. After checking both out, I went with roboform.

Apr 20 2011 at 9:16pm Copy Link

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jhn I am already a RoboForm Pro v7 desktop user. Is there a way to get a discount on RoboForm2Go?

Apr 20 2011 at 10:14pm Copy Link

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JL Is there going to be a Roboform 64bit version? Will it be needed to buy another license to use it?

Apr 20 2011 at 10:46pm Copy Link

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Patrick Yancey I've been using RoboForm for many years now. In fact I just used it again to login to BDJ. It's a great product and does what it is supposed to do. I'm currently on version 6, but will be on 7 by the end of today. Thanks for the great deal!

Apr 20 2011 at 11:32pm Copy Link

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webdancer I, too, am a mostly-satisfied, long-time (1994) user and have found RF to be best in class. RF7 has some nice enhancements, such as application passcards and the new pw capture menu. And okay, yes, I really like the site icons, too.

My major app peeve is the issue mentioned by Michael K, and Mike G; having my list of pw-protected passcards visible w/o the use of a pw. And yes, I can (and for some logins, do) use "code" for the name, but that's an inconvenience ("uh, what did I name my bank / porn site / super-secret-whatever again?").

What I find worse, is the ethics-fail that Carl Thorpe mentioned. I well remember how stunned I was when I attempted to upgrade my multiple licenses only to find that Siber Systems commitments were as virtual as the paper on which they were printed. Exceedingly disappointing. In addition, I now have the embarrassment of contacting all the people who purchased earlier versions at my insistence (even my parents!) and telling them that they may have to rethink my recent urging to upgrade to 7.

I'm upgrading one license--and I'll be doing it on bdj because Siber Systems do not value their installed base enough to insure that we get the lowest available prices. That's something that should normally happen, but should absolutely occur after this, "free upgrades.NOT!" shafting we've received.

Apr 21 2011 at 12:00am Copy Link

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Software Guy No way anymore for me. License policy changed for updates; per computer licensing scheme is antiquated and WAY too expensive even with this discount - this offer is only good for someone who has one computer, and those days are gone; everywhere costs too much and internet is not available everywhere all of the time. easier to go back to encoding a data file with my passwords (with blanks and code if anyone is able to successfully decode the file) - free and i can make as many copies as I want. yes,i must type a bit, but roboform has gone, to the cloud. Put it all in perspective - I just paid $85 for 2 full copies of MS office pro plus with all its features which will work indefinitely. roboform wants $60 at regular prices to install on those 2 coputers. Apples to oranges - sure, but look at what you get for the money. 1 license, $30 bucks - too much. 2 licenses here for $30 - still too much. Free lifetime upgrades - gone. Annual cloud version - no way. And there are free alternatives.....

Apr 21 2011 at 12:20am Copy Link

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F.J. Garvin I too have been a long time user with multiple licenses. It is a very good product however many of the concerns voiced here are valid.

Yes, they did promise free upgrades as Carl Thorpe pointed out. And the 'discounted' upgrade price (here or their website) does start to add up when you have multiple licenses. In addition, it was already mentioned here the possibility of going to an SQL database but of course, that would be another 'major' revision so we would all be back here again waiting for the next deal.

Lastly,as another poster pointed out, customer support is not as responsive as it could be regarding issues.

I think software guy summed it up pretty well. It was a good product but there are now many free versions. And the 'cloud' is silly as not everyone is tethered to the web..not to mention the security. One day Siber will send you the usual email 'Our database was hacked. We are taking steps to insure that it doesn't happen again, but for now...sorry'.

I'll keep using version 6..the version I paid enough for. If Siber cant find enough new customers with the new version to support R&D, then its time to move on. I'd pay a token $5 per copy to upgrade all my licenses but not $15 a copy here or $20 per from the website. They re-wrote the interface to stay competitive but there aren't any new features to justify the upgrade for current users. (Especially missing the jump to 64bit for Win7 users)

Apr 21 2011 at 1:12am Copy Link

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John Smith I'm also a long time user of RF.

I updated to the everywhere version but will not renew after it expires.

I have been trialing the free version of Last Pass and it meets my needs quite nicely.

With LP you need to input a password to see anything, unlike RF.

It is also free.

I used to tell everyone I knew about RF, now I will be telling them about LP.

Apr 21 2011 at 2:01am Copy Link

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carl thorpe In addition to now charging for upgrades that were supposed to be free, version 6 does not work with Firefox 4. So not only do they expect me to pay for the new version, they have made it so I can't continue to use the version that I paid for.

Also, to clarify something from my first post: If companies want to end free lifetime upgrade policies, that is their prerogative, but it should only apply to new licenses purchased after they clearly state that they are no longer offering lifetime upgrades. They should continue to honor their earlier policy for those who bought a license before the policy was changed.

Apr 21 2011 at 3:07am Copy Link

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Roger Thomasson Folks, the lifetime license issue was been beaten *to death* in a previous BDJ/RoboForm promotion. We're not going to resurrect it here.

Let's move on to actual questions or comments about product functionality, features, etc.

And remember, we strive for a respectful, mature atmosphere on Bits. If that's not your bag I invite you to patronize the other 99.9% of the internet.

-r

BitsDuJour Admin - Apr 21 2011 at 3:11am Copy Link

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scaevola na Can you buy several licences (one for each computer) but can they all be attached to a single account? Or would I have to maintain 3 concurrent sets of credentials?

I routinely use 3 different computers( 2 desktops/laptop)?

Does win7 x64 plan to be supported? I see only the x86 as compatible.

Apr 21 2011 at 3:39am Copy Link

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Siber Systems Mark W - If you purchase the Desktop license you will also get the discount for the USB on the checkout page.

Siber Systems Inc. - Apr 21 2011 at 3:53am Copy Link

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Siber Systems Carl Thorpe - We did not intentionally make Version 6 incompatible with Firefox 4. The release of Firefox 4 came out after Version 7 was released.

Siber Systems Inc. - Apr 21 2011 at 3:54am Copy Link

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Siber Systems jhn - It is not possible through this deal to get RoboForm2Go at a discount without purchasing the RoboForm Desktop license.

Siber Systems Inc. - Apr 21 2011 at 3:54am Copy Link

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Siber Systems J L - There will be a RoboForm 64 bit version in the future. No, you will not need to purchase another license to use it.

Siber Systems Inc. - Apr 21 2011 at 3:54am Copy Link

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Siber Systems F.J. Garvin - Your point about a hacking incident leading to user data exposure is entirely false. PLEASE NOTE: Your RoboForm Data Files are stored on our RoboForm Everywhere (Online) servers and are encrypted (by AES - military grade encryption) with your Master Password as the key. Since your Master Password is not stored on our servers, absolutely nobody, including Siber Systems, can access your passwords or other RoboForm data.

Siber Systems Inc. - Apr 21 2011 at 3:57am Copy Link

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Siber Systems scaevola na - Yes, you can purchase several licenses but they would not be tied to an account as RoboForm Desktop does not have syncing capabilities. So, you would have to maintain three concurrent sets of credentials. You can use the software on your Windows 7 64 bit computer but only in a 32 bit browser.

Siber Systems Inc. - Apr 21 2011 at 3:58am Copy Link

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max s Is there anyway to use goodsync still for the people who bought it preciously with Roboform 7 please ?

Apr 21 2011 at 4:21am Copy Link

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Billie Gray Deceptive! - something I've experienced before with this co. The download did not prepare to install roboform pro 7. . I stopped the installation and deleted everything when I realized this was installing Roboform everywhere - a dramatically more expensive product - , instead of roboform pro,. I have no use of syncing - particularly since I also use roboform2go on a flash drive, and I don't want to pay $20 per year to use this program. In addition, roboform everywhere can be downloaded at the roboform site for $9.95 for the first year. Roboform2go, installed on a flash drive - will operate the full program on any computer on which it is plugged into a usb port.

The advantages of roboform everywhere are minimal, and just a way to lure people into a program with a disproportionately large annual fee. As for the syncing capability - it takes seconds to go to the same website on a different computer and type in the id and password - once. The license for the first machine is the full $19.95, but it is half price for additional licenses. Buy 3 licenses, and you're done, instead of paying an annual fee of $19.95 in subsequent years.

Apr 21 2011 at 4:53am Copy Link

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Siber Systems max s - I am not sure what you are asking. If you purchased GoodSync separately, the answer is yes. You can continue to use GoodSync. For RoboForm Everywhere you do not need GoodSync as it runs silently in the background to complete syncing.

Siber Systems Inc. - Apr 21 2011 at 5:02am Copy Link

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Ashis B. I'm a satisfied user of Roboform Pro v6. I have been using it for about two yours now.

Melissa, I have a question: If I purchase Roboform Pro v7 through this deal using the original billing/license information of v6, will it upgrade my v6 license to v7 ?

By the way, it would be great if the software provides an option of privacy for names of passcards and safenotes. Just a suggestion!

Apr 21 2011 at 5:09am Copy Link

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Siber Systems Ashis B. - Yes, it will upgrade you to Version 7. Thank you for the suggestion, the feedback is appreciated.

Siber Systems Inc. - Apr 21 2011 at 6:01am Copy Link

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martin doppler Whats the UK price for this ? I see no mention of pounds or VAT. Cheers

Apr 21 2011 at 6:48am Copy Link

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martin doppler Another question, can I buy today, and activate the license, in say 6months time,on a new pc ?

Apr 21 2011 at 7:05am Copy Link

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Augie H Maybe a silly question from a non techie, but can I purchase a stand alone license to be used on an android phone? As opposed to a cloud license.

Apr 21 2011 at 7:18am Copy Link

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Siber Systems martin doppler - You may want to do a cost conversion before you plan to purchase as currency exchange rates can change. As for your second question, yes, you can purchase now and activate later.

Siber Systems Inc. - Apr 21 2011 at 9:28am Copy Link

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Siber Systems Augie H - RoboForm for Android (or any other mobile device) is free if you purchase a RoboForm Everywhere license (which has syncing capabilities). It is not currently possible to purchase a license just for your phone but rather it is a free service that comes with the RoboForm Everywhere license.

Siber Systems Inc. - Apr 21 2011 at 9:30am Copy Link

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wts Does the 2go version have any special bitsdujour price? The store offers the $15 discount for the desktop version and the current non-bitsdujour $20 price for the 2go version when purchased together - same price as at the non-bitsdujour store for 2go. So grand total savings over upgrade pricing for both together is just $5?

Apr 21 2011 at 9:59am Copy Link

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Frank Stephens There have been a number of comments regarding RoboForm privacy. I'm not going to get into an argument about which password manager is best, there are always differences. Sticky Password keeps all of its entries in an encrypted database, nothing is visible when it's locked. You can generate a password for a new website right in front of someone, it's not visible. You can unlock Sticky Password using your master password right in front of someone, just use the mouse-driven virtual keyboard with anti-spy enabled. Sticky Password can search and launch, but I never do that. It will automatically log onto selected websites as you browse without any user interaction, if desired. Within a browser, its interface is a single button in the title bar, no toolbars. Sticky Password handles application passwords outside of browsers. License includes both a single computer and a portable version.

Apr 21 2011 at 12:09pm Copy Link

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Patrick Yancey Just bought my upgrade from version 6. Thanks BDJ for the great deal!

Apr 21 2011 at 12:10pm Copy Link

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J. Moreno I have just ordered a new computer that runs Windows 7 64 bit. I plan to keep my old computer, which runs Windows XP and has RoboForm 6. Am I right in assuming that I can simply export the RoboForm database of passwords to my flash drive and then transfer it/import it into RoboForm 7?

Also, when is it likely that RoboForm 7 will be available for 64-bit browsers?

Apr 21 2011 at 2:30pm Copy Link

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Stefan Hauber I'm thinking about buying the Everywhere-offer for about 10$ for the first year. Can I cancel the subscription anywhen in the first year and be able to use the server until the end of this complete first year?

Before buying I want to check out, if a automatical login on a special site would work, which is done over more than one webpage and what did not work under my formerly installed v6-version.

I read above the comments to the old customers with the promised free upgrades. I also read Roger Thomasson's comment about letting this issue go. But I did not find any official comment in here and I can't find the old comments he was referring to. Normaly, if a product was offered again, the old comments are visible. I'm also wondering, why BDJ did not say anything about that: It was on their site the livetime-upgrade was promised. We bought here 2 desktop licenses and one 2Go-license in 2009 and even if the price was discounted it was quite some money, but it was intended as an investion in the future. So far it was not yet installed on more than one computer and not yet on an usb-stick. Of course we wouldn't have not bought more than one item of this product without this explicit confirmation to a bdj-comment. I really can understand some angry feelings about that.. Wasn't that a buy a legal contract and isn't that broken by one side? Perhaps you can offer a link to an official explanation of why this is done...

Apr 21 2011 at 2:31pm Copy Link

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K X A note to those of you upgrading from version 6 to version 7. Like some of you, I bought several Roboform 6 licenses at Bits last year. Then Roboform version 7 came out and I had the choice of a free upgrade to version 7 or to try Roboform Everywhere. I upgraded to 7.

A little later, because of some of the issues discussed in this thread, I decided to look around for a different program to switch to. Bits ran a sale on 1Password, and I decided I would go with that.

I thought it would be pretty easy to get my Roboform logins transferred to 1Password. Well, it would have been easier if I had not upgraded to version 7. There's a thread someone started about this in 1Password's forums, and it seems that along with new features in Roboform version 7, they've also crippled the Export function. So export your data before you upgrade to Roboform 7, if you're thinking about possibly switching to another program.

Apr 21 2011 at 2:35pm Copy Link

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K X Stefan, The old comments are still here. Click on Siber Systems to view All Products. The earlier promotions were listed under Roboform Pro. I don't think version 7 had come out yet.

Apr 21 2011 at 2:43pm Copy Link

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Mike G @ Melissa Barker: "We are in the process of creating our own forum for this type of discussion."

This is good news--something I've been hoping for and suggesting! I believe user forums engender a much more stable sense of community and case history compared to facebook or especially twitter which is like stepping onto a fast-moving treadmill littered with disjointed fragments of communication.

Although better support (IMO) is one of the reasons I remain a RoboForm customer, many issues call for more sustained, collaborative discussion. As a Bitster suggested earlier, some of the comunication spilling over here on BDJ is the natural result of not having a forum for peer discussion and vetting of issues.

May 8 2011 at 11:38pm Copy Link

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Techtoysavvy I am a Roboform user but I am confused about the licensing. This appears to be the version that is good for one desktop computer. The license does not expire but must be upgraded to future versions.

The online version is good for one year but is available for the short term for $9.95. It allows you to use Roboform on upto 10 computers.

It is very confusing for me since I have multiple licenses and some are upgraded from v6. I would like to extend my subscription version. Is that possible with this deal?

One other confusing detail. I have multiple user accounts on multiple computers. It appears to me that each time I install the software for another user on the same machine it needs to be activated. I suspect that each user counts as a machine unless SIber is tracking the footprint. In any case, I think that a machine should need to be licensed only once by any user or at least by one administrative user.

To be fair I think previous versions had bugs in the licensing code and they may have been fixed.

Oct 1 2011 at 8:42am Copy Link

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Techtoysavvy I almost forgot to mention. This is excellent software. My wife and I use it to keep our passwords synced. I know many people are into open source software like keepass but I think that software is a waste of time unless you are a power user and like writing scripts and doing modifications. That stuff was painful to use.

Oct 1 2011 at 8:46am Copy Link

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John Paradiso I agree this is a great piece of software. I have the Go version which I installed on a USB Stick so I have my passwords with me no matter where I go. Will this be 50% off all products or just the Pro version?

Oct 3 2011 at 5:30am Copy Link

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Siber Systems John and Prasad, we will be having a discount on RoboForm Pro (which is featured above) tomorrow and RoboForm2Go on October 13th on here. There is not a discount for RoboForm Everywhere, which is the product that Prasad is talking about.

Siber Systems Inc. - Oct 3 2011 at 6:00am Copy Link

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Siber Systems Prasad, this is indeed the desktop version, RoboForm Pro, not RF Everywhere. The license does not expire and there is no requirement to upgrade to future versions, but if a future version is released you can upgrade if you would like. Upgrades from V6 to V7 versions are offered at a $19.95 discount price on our Web site, so this deal on Bits beats that! :)

Siber Systems Inc. - Oct 3 2011 at 6:24am Copy Link

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Siber Systems Prasad, there will be an option to upgrade to V7 on here with your current license when the deal becomes available tomorrow.

Siber Systems Inc. - Oct 3 2011 at 6:46am Copy Link

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Techtoysavvy Cool!

Oct 3 2011 at 11:49am Copy Link

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Techtoysavvy Now if only Orbiscom, now Mastercard, will upgrade their Siber software :)
Siber dudes. Any chance of integrating with Orbiscom so that Roboform can track/support virtual credit cards. It would be nice to have the option to control/enter virtucal cards from a roboform identity.

Oct 3 2011 at 11:55am Copy Link

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Techtoysavvy BTW. even filling in the password on a virtual card would be a big step in right direction but I suspect that is technically hard.

Oct 3 2011 at 11:58am Copy Link

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webdancer Will the license upgrade be offered on the RoboForm2Go deal, also?

Oct 3 2011 at 11:41pm Copy Link

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Harald Vogel Sorry, but where can I find the option to upgrade? And I would also be interested in upgrading my 2go license. Thanks

Oct 4 2011 at 3:00am Copy Link

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Sabrina@Home Is the discount for RoboForm2Go which will come on October 13th also 50% as today for Roboform Desktop?

Oct 4 2011 at 4:16am Copy Link

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Sabrina@Home Since Firefox 5 Roboform V6 doesn't work anymore and the users were constrained by Siber Systems to make an Upgrade to RoboForm V7. Why didn't Siber Systems make an RoboForm V6 Update to solve this problem? Because the combination of RoboForm V6 and the Toolbar of RoboForm V7 still works under FireFox 5, it shouldn't be very difficult for Siber Systems to offer a simple update for RoboForm V6 users? Because of the big jumps in the FireFox versions (from 5 to 7 in a few month) there is the probing question "How long can i use Roboform V7 before it gets again useless?". What about the former advertising slogan "Free Lifetime Update", just words of no significance and without any truth?

Oct 4 2011 at 5:47am Copy Link

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Siber Systems Prasad, our support team loves to hear about ideas that users have and suggestions, can you please send a support ticket to them on our Web site at http://www.roboform.com/support? They send these suggestions straight to our developers!

Siber Systems Inc. - Oct 4 2011 at 5:49am Copy Link

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Siber Systems Webdancer and Sabrina, RoboForm2Go will be on October 13, 2011 at a 50% discount.

Siber Systems Inc. - Oct 4 2011 at 5:52am Copy Link

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Siber Systems Sabrina, there was no promise for free upgrades for life, just within a version. We don't update V6 anymore, but users can still use V6 licenses. As far as V7, we have no plans for V8 anytime in the near future.

You are entitled to free upgrades for Version 6. Here's a sample of the free upgrades we've delivered in RoboForm 6 over the past seven years:

1) Major upgrades of IE 5, 6, and 7
2) Major upgrades of Firefox 2, 3, and 3.5
3) Major Windows changes XP, Vista and 7
4) The addition of Searchcards, Safenotes, expanded Identity control, and countless other new features
5) iPhone, iPod support
6) Chrome support
7) Bookmarklets so that RoboForm would work on non-supported browsers, etc.

We are aware of the postings where people claim free upgrades for life, but it is free upgrades within the version. We never promoted free upgrades for life.
- It's not in our license agreement - http://www.roboform.com/license
- It's not on our website - http://www.roboform.com
- It's not listed anywhere in archives - http://web.archive.org/*/...oform.com/

Siber Systems Inc. - Oct 4 2011 at 6:02am Copy Link

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F.J. Garvin I had used Roboform for years but stayed far away from V7 due to its requirement of using it on-line 'in the cloud'. Its important to note that this current revision does not require syncing on the net. You can now use it stand-alone with sync turned off. Apparently Siber drank the water that said everyone wants to store their life in cyber-space but they apparently shook it off. Thank goodness. I can now use the current Firefox and I'm back with Roboform on all my PC's. The only time I sync is once a month to transfer to my Andriod Roboform which requires it but I can kill the on-line file just after I sync. My passwords do not have to remain 'in-the-cloud' which was my biggest hesitation to v7. As long as they don't take another stumble, I'm back in the Roboform rooting section.

Oct 4 2011 at 7:05am Copy Link

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Siber Systems F.J. Garvin,

We NEVER required users to store their info in the cloud. We have always had two options available; Desktop (stored on PC only- which is this featured promotion), and Everywhere (sync to multiple devices with Online sync).

RoboForm Everywhere is a different service that we came out with last year where you have the option to have your information stored in the cloud.

Siber Systems Inc. - Oct 4 2011 at 7:42am Copy Link

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Jesus Perez I'm a V6 user that syncs to the cloud. Does V7 also sync to the cloud? Or has that functionality been removed in the Desktop version?

Oct 4 2011 at 7:54am Copy Link

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Jesus Perez Looks like you missed my question. I'm a Roboform V6 Desktop user that syncs to the cloud with GoodSync.

Does Roboform Desktop V7 also sync to the cloud? Or has that functionality been removed in the Desktop version?

This is the critical feature for me. Thanks!

Oct 4 2011 at 8:34am Copy Link

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Res Hum "Siber Systems Prasad, there will be an option to upgrade to V7 on here with your current license when the deal becomes available tomorrow."

"Siber Systems Inc. Vendor - Yesterday at 6:46am"

Hi, now it is tomorrow, where do I find the upgrade option?

Oct 4 2011 at 8:43am Copy Link

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Siber Systems Hi Jesus,

This discount is for RoboForm Pro 7, which is just strictly the desktop version and is not cloud based, therefore it does not sync to the cloud.

Our product that syncs to the cloud is now called RoboForm Everywhere and can be found on our Web site here: https://online.roboform.com/

Siber Systems Inc. - Oct 4 2011 at 8:45am Copy Link

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F. Edwin Felty Can the new version 7 be installed over an exixting instal of the last v. 6?

Oct 4 2011 at 8:46am Copy Link

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Jesus Perez Thanks for the response. Ok...RoboForm Pro v7 does not sync to Roboform Online.

Does it offer any sync options at all? Or does it only work locally? Any SFTP options etc?

Oct 4 2011 at 8:58am Copy Link

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Siber Systems F. Edwin, Yes you can.

Siber Systems Inc. - Oct 4 2011 at 9:09am Copy Link

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Siber Systems For those of you wanting to upgrade from V6 to V7 this is a great deal because it is $5.00 off are regular upgrade price of $19.95. You just purchase the new V7 license via the Bits du Jour deal.

Siber Systems Inc. - Oct 4 2011 at 9:12am Copy Link

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Gus Slocum When is version 8 coming out?
I would hate to find out I have to
pay for an upgrade 4 months from now.
It would be cheaper to wait.

Thanks.

Oct 4 2011 at 9:18am Copy Link

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Siber Systems Gus, there are no current plans for V8.

Siber Systems Inc. - Oct 4 2011 at 9:26am Copy Link

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Siber Systems F. Edwin, V7 will install over V6 and your data will remain on your computer.

Siber Systems Inc. - Oct 4 2011 at 9:32am Copy Link

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Siber Systems Jesus,

RoboForm 6 will still sync with the cloud if you had it setup to sync before we release V7. For V7, RoboForm will sync with the cloud if you choose the Everywhere option, not the Desktop option. This offer is for the Desktop license only.

Siber Systems Inc. - Oct 4 2011 at 9:45am Copy Link

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Janice Christian Since I have 2 computers I need RE. I think I would rather just pay the $9.95 year price to have that.

Oct 4 2011 at 10:01am Copy Link

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Siber Systems Janice, you can purchase RoboForm Everywhere on our Web site here: http://www.roboform.com/p...lt&lang=en

Siber Systems Inc. - Oct 4 2011 at 10:12am Copy Link

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Res Hum So you mean this is false?

"Siber Systems Prasad, there will be an option to upgrade to V7 on here with your current license when the deal becomes available tomorrow."

When you say this

"Siber Systems For those of you wanting to upgrade from V6 to V7 this is a great deal because it is $5.00 off are regular upgrade price of $19.95. You just purchase the new V7 license via the Bits du Jour deal."

Oct 4 2011 at 10:13am Copy Link

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Siber Systems Follow us on Facebook http://www.facebook.com/roboform and on Twitter at http://www.twitter.com/roboform for the latest news and information on RoboForm!

Siber Systems Inc. - Oct 4 2011 at 10:14am Copy Link

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Siber Systems Res, if you have previously purchased V6 this purchase page can be used as an upgrade to V7. There is currently no "upgrade" button specifically, once you select the Buy Now button that takes you to the purchasing page of V7, which gives you the discounted price for the upgrade.

Siber Systems Inc. - Oct 4 2011 at 10:27am Copy Link

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ellison Actually siber systems (despite all their hand wringing) did promise free upgrades which most definitely implied lifetime upgrades.It was the reason that i purchased 4 licences many moons ago.When 7 was released a new licensing system was introduced and the web page altered ,by siber systems but the archive still remains.
http://web.archive.org/we...y-pro.html
A simple search on google shows how siber systems altered their licensing system even to those existing customers.
http://news.softpedia.com...1188.shtml
I didn't want to get involved here as I've moved on and now use sticky passwords ,because of the way siber systems treated their customers,however as a bits du jour poster and someone who has purchased from this website I could not stand idly by and listen to siber systems trying to rewrite history .Yes roboform is good software but siber systems did renege on their earlier licensing deal ,and nothing will ever change that act or fact.

Oct 4 2011 at 10:53am Copy Link

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ellison Spot the difference !

http://web.archive.org/we..._prostatus
.......................................
Q: If I upgrade to the new version of RoboForm, do I have to pay again for RoboForm Pro?
A: So far we did not charge for upgrades. Just install the new version over the old version. However, if you upgrade from ver 5 to ver 6, you will lose Pro status and you will have to activate RoboForm Pro again, but you do not have to buy it again.
.................................................

http://www.roboform.com/s..._prostatus
Q: If I upgrade to the new version of RoboForm, do I have to pay again for RoboForm Pro?
A: Currently updates to an existing version, such as upgrading version 6.1.0 to 6.2.0, is free. However major upgrades, such as from version 6.0.0 to 7.0.0 require an uprade fee, which is a reduced priced given to previous purchasers.

Oct 4 2011 at 11:18am Copy Link

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Billy Smith Ellison, I gladly paid for the new service. I have been with RoboForm since 2004. I wasn't to happy about their new system for upgrades, but I understood that they didn't charge only if you had version 5 and went to 6 because they didn't see they need to. V7 has been a great addition and the ability to sync alone was worth it for me. I will never use last pass because their systems have been hacked multiple times and the ability to store my passcards on my own PC was the only option i would have considered. They are dependable, secure and have phone support. What else could you ask for????

Oct 4 2011 at 11:27am Copy Link

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ellison Hi Billy...
I'm glad your happy with roboform .As i said its great software.However I wasn't happy in paying for an upgrade when i was promised free upgrades on my original purchases.Why you didn't seem to mind is your business.As you can see from the links ,siber systems changed the rules.
I wont do business with them again or recommend them because of their failure to recognise that their reneged on their licence policy and for trying to blame everyone else's "misunderstanding" on their altered licence policy.

Oct 4 2011 at 11:37am Copy Link

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Siber Systems Ellison,

The difference is pretty clear. Back in 2004 we decided not to charge for the upgrade from V5 to V6. We never said we will never charge for upgrades. The old FAQ even says "So far we did not charge for upgrades..." To me that implies that we may charge for upgrades at some point. It certainly does not imply that we will never charge for upgrades.

We provided free updates for V6 for about 5 years. V7 was a major upgrade and we charge for it. At the same time we provided a 33% discount to existing users as a benefit for previously buying the software.

We know we cannot make everyone happy. But that is our policy. It's been our policy since we released RoboForm 7 nearly a year ago. It was a necessary policy in order to keep up with the numerous changes going on in password management. Browsers are always changing, new operating systems and mobile devices need to be supported, etc.

Siber Systems Inc. - Oct 4 2011 at 11:52am Copy Link

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ellison You never said anything other than upgrades for purchasers of Roboform pro will be free.Its ridiculous and rather patronizing to try to imply and insert conditions now.For example ..rather than saying "we only meant upgrades were for version 6 only" you could just just as easily have argued (using your licensing logic) that upgrades were only meant for IE7 and Firefox 5.Do you see the irony of your statement?.Your upgrade policy at that time clearly stated " free upgrades",and you should have honoured that policy for your then current customers and introduced the new policy for new customers.I don't want to hijack this bits du jour offer as im sure many will buy your excellent software.But please don't mislead potential customers with half truths.

Oct 4 2011 at 12:06pm Copy Link

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Billy Smith Ellison, I wasn't to happy about paying for the new version either. but when they explained it to me it made sense. If I remember correctly they stated that the upgrades were only pertaining to version 5 & 6 which is why they state it in the old FAQ. Version 7 wasn't listed and wasn't included. I did argue that they should have stated it but i looked at my license agreement which I did keep as a practice and couldn't find anything about free upgrades or future purchases and how they would be affected. I see that everybody who doesn't want to pay has pulled up this same thing in just about every blog about RoboForm trying to get something for free. They did admit to having that on their page but it is what it is. I tried a few others and they still are the best so ill stick with them and still tell all my friends. sometimes we have to look at the bigger picture. safety with a new version or insecurity with a newbie. I take the option for security. Bash them if you want to, but you know the truth.

Oct 4 2011 at 12:08pm Copy Link

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ellison Hi Billy ..
As I've stated... if your happy paying for upgrades that you already paid for in the licensing policy then good for you.Siber systems and everyone else knows that (the then) current customers should have been entitled to the free upgrades as per policy ,and if there were to be any licensing changes etc,then that should have started with new customers.Thats the normal,accepted and decent way to do things.Im not bashing the software.Its great ,and yes I do know the truth ...hence this post !....

Oct 4 2011 at 12:19pm Copy Link

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Billy Smith Hi Ellison, Please don't take this the wrong way but the only thing that said it was their website. The policy never stated it. Go back and read it if you have it. That's why no one has sued their company for it. I have searched for something like a law suit that would have been filed since they came out with the new version. Nothing found. So i figured it is legit. Not saying that they handled it correctly but they did cover their butts in that policy. If not they would have given out the free licenses.

Oct 4 2011 at 12:48pm Copy Link

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feral1 What is the difference between the previous offered free Goodsync and Roboform 6 combo and Roboform 7 with either Goodsync or Everywhere? Please include price/subscription information.

Oct 4 2011 at 12:50pm Copy Link

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ellison Hi Billy...
Well Yeah...when i originally purchased roboform pro ,I visited the website and it said one of the benefits of buying the pro version was" free upgrades".I assumed that that statement was real and truthful. There is no other interpretation of it other than upgrades were free.I don't know if anyone has sued them?. Personally I just wouldn't do business with them again,and have found an alternative ,which I now prefer (sticky passwords).I don't mind paying for my software or even for updates and upgrades where it is stated so,but I DO mind being taken advantage of ,and having a licence policy changed contrary to the original agreement,and having the software rendered useless by non support of browser plug-ins.I remember a siber systems spokesperson, stating that no one was being forced to upgrade and that they could continue to use version 6 forever.Of course he didnt mention that it wouldn't work in any of the browsers.How cynical is that?
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
http://www.wilderssecurit...88309.html

b2carey_siber
January 20th, 2011, 04:54 PM
All,

I understand some of the frustration from the users, but I would like to clarify a few things, answer some of your FAQs from these posts, and to allow you to see Siber Systems' point of view.

Do You have to Upgrade?

No. RoboForm 6 is still available and your are not forced to upgrade at all. Just install the latest version of RoboForm 6 and you can continue to use it forever.
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Oct 4 2011 at 1:10pm Copy Link

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j wood It's interesting how SIber like to re-write history in't it?
Upgrade policy change, and a promise yesterday of an upgrade price then today hey presto it's not there.

Oct 4 2011 at 1:10pm Copy Link

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Siber Systems J wood, it is not a special price for upgrades only, it is a special price for everyone $14.95 (upgrades are usually $19.95 and RF Pro is $29.95 therefore this is a discount for everyone!). If you look at the post I said that you could upgrade from V6 to V7. I didn't say there was a discount on the discount . Thank you.

Siber Systems Inc. - Oct 4 2011 at 1:26pm Copy Link

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Siber Systems J wood, if you look at the post it says you will have the "option to upgrade tomorrow", which was entirely true. If you have V6 purchasing V7 is an upgrade, please read before posting incorrect facts, thank you.

Siber Systems Inc. - Oct 4 2011 at 1:31pm Copy Link

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Freddie Jones I don't really see a problem at this point in time. They're offering a reduced price and last I checked I was happy they gave me a reduced price as opposed to having to buy a new license altogether. Ten dollars isn't much for a service that doesn't suck. So let's be grownups in here, quit whining and grow up. Being ballsy and loud mouthed on the internet takes is like being a five year old jumping in puddles. Sure it's fun but real adults don't do it.

Thank you RoboForm for being epic and good to those of us in the iT field. Your RoboForm system is a time saver and your GoodSync 9 Beta is very nice, viva la block level!

By the way before you quip back about how you hate them for reneging on their agreement, remember you're a grown adult. Find a alternative and move on.

Oct 4 2011 at 1:31pm Copy Link

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Techtoysavvy Siber Please see the post by Res Hum.
I am confused about the term "upgrade". You used "upgrade" again so now I am more confused. I understand exactly what Res Hum wrote.

Your (Siber) comment implies that v6 licenses can be upgraded and that the upgrade can take advantage of the BDJ discount. If this is the case, please explain. If your comment was meant as a way to get old v6 users to purchase new v7 licenses today then please state that and be clear. The confusion is over an overloading of the term upgrade.

I understand how to purchase new v7 licenses through BDJ. I have purchased 2 more v7 licenses on the last BDJ promotion for $25. I still have 2 v6 licenses. Upgrading them costs me $30. So obviously I know it is cheaper to buy 2 NEW licenses and not upgrade my v6 licenses. After the purchase I will have 2 new v7 AND still own my 2 v6.

So I am confused about the upgrade idea and I see no reason to upgrade my v6.

Oct 4 2011 at 1:32pm Copy Link

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Freddie Jones When I upgraded it removed the RoboForm 6 licensing I think. Because you can't exactly upgrade nothing, can you?

Oct 4 2011 at 1:34pm Copy Link

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Siber Systems Prasad, this deal is not it any means aimed at V6 users to pursuade them to upgrade in any way, that is incorrect. Current V6 users asked questions about upgrading via BDJ and I told them that this deal ($14.95) is better than the normal upgrade price on our Web site ($19.95) if they wished to take advantage of it today. I think that the confusion was that there was an upgrade button or something of the sort on the Buy Now page, but that is incorrect. A V6 user can take advantage of the BDJ discount today via the Buy Now page. All they have to do is purchase V7 on the Buy Now page, it is simple.

Siber Systems Inc. - Oct 4 2011 at 1:38pm Copy Link

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Freddie Jones That's pretty sweet. Any other deals you guys got going on anytime soon?

Oct 4 2011 at 1:44pm Copy Link

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ellison Hi Freddie..
Glad you like roboform ,.
Some people are easily pleased and some like to please...especially when there might be a free upgrade in it ;)

Oct 4 2011 at 1:49pm Copy Link

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Roger Thomasson Ok folks, here's the last word on several things.

First of all, RoboForm no longer includes lifetime upgrades, updates, or whatever else you want to call it. You get free updates through the major version number. Then you've gotta pay. That's just how it is now, and no amount of complaining is going to change it.

Second, there seems to have been some confusion between BDJ and Siber Systems about offering an upgrade discount for current customers. This is NOT the case, and we at BDJ apologize for the slip up.

However, as has already been mentioned, the current discount price is 25% cheaper than the upgrade price ($14.95/$19.95). Still cheaper, no matter how you slice it.

Now that this is all cleared up, please lay the issues to rest. I'd like to keep this thread somewhat useful for potential customers.

BitsDuJour Admin - Oct 4 2011 at 1:50pm Copy Link

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Robert Bull I am a licensed user of v.6. Like others I presumed the license policy was lifetime, until someone on DonationCoder put me right. Now, with the current super-sweetened deal, I'm finally upgrading to v.7. That means I can now consider more recent versions of Firefox too, something I'd held off because RoboForm v.6 wouldn't work with them :)

I've wondered about alternative password/form-filling systems, of which there are now several. But I'm sticking with RoboForm at present because it's worked so well, and it also syncs with my Palm Tungsten T3, so that I can have SafeNotes available without even needing a PC. And if you think a Palm T3 is old tech, well, if it's good enough for uber-hacker Lisbeth Salander, it's good enough for me :))

Oct 4 2011 at 2:05pm Copy Link

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Techtoysavvy FYI. This is what I understand about Roboform Desktop pricing for v6 users. This price applies every day.

v6 users can upgrade 1 license for $15 or 2 for $30.
v6 users can buy additional new licenses at this price.
1 for $20 or 2 for $30.
The additional license price applies to both v6 & v7 users.

If you have 1 license it is cheaper to upgrade.
If you want to upgrade 2 licenses you are better off buying new licenses and keeping your old ones.
And if you are not a roboform user there is usually a 20% discount so ALL people can buy 2 copies for $32.

And everyone can buy 2 licenses today only for $25.

Oct 4 2011 at 2:08pm Copy Link

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Techtoysavvy Sorry about my last 2 posts. Was typing before I refreshed and read Roger's remarks. Please delete my prior 2 posts.

Oct 4 2011 at 2:11pm Copy Link

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Roger Thomasson @ Prasad

No, you are incorrect. Regular 1 license upgrade pricing for v6 is $19.95. Each additional license is $9.95. So, upgrading two licenses is equivalent to today's promotion, while upgrading one license is a better deal on Bits.

BitsDuJour Admin - Oct 4 2011 at 2:14pm Copy Link

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Roger Thomasson @ Prasad

No worries, I think this is all cleared up now?

BitsDuJour Admin - Oct 4 2011 at 2:15pm Copy Link

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Paul Blodgett I would like to extend my subscription version. Is that possible with this deal?

Oct 4 2011 at 3:12pm Copy Link

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Phillip Blake I love RoboForm and will never be able to go back to any other password managers. They have great online and phone support, although the product itself is very easy to understand and user friendly. If phone support is unavailable, don't hesitate to contact their email support any time for a prompt, intelligent response from an actual human.

Oct 4 2011 at 3:18pm Copy Link

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Siber Systems Paul, what version of RoboForm are you currently using? Also, are you using RoboForm Desktop, RF2GO, or RF Everywhere?

Siber Systems Inc. - Oct 4 2011 at 3:37pm Copy Link

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Siber Systems Phillip, thank you.

Siber Systems Inc. - Oct 4 2011 at 3:37pm Copy Link

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Siber Systems Robert, great to hear glad you are satisfied with the BDJ deal and our software! :)

Siber Systems Inc. - Oct 4 2011 at 3:38pm Copy Link

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Siber Systems Freddie, on October 13 Bits will be having a RoboForm2Go promotion, also 50% off.

Siber Systems Inc. - Oct 4 2011 at 3:43pm Copy Link

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Andrew S. Dear Siber Systems: I am an early adopter and long time RoboForm2Go user and advocate. However, due to the nature of my work (federal gov't investigator with gov't passwords), I cannot use version 7 if it has the Everywhere/Cloud feature embedded in it (even if it is not activated). Accordingly, I have two specific questions (but am also open to any other comments or suggestions - other than I should look for another line of work ... I love my job! :-)

1. Is there a simple "on/off switch" indicator that will tell me if the "Everywhere/Cloud" feature has been activated and is syncing to the cloud server (similar to the icon indicator that tells you when you are logged on or off)?

2. Is it possible to purchase a RoboForm2Go Ver.7 without the "Everywhere/Cloud Sync" feature embedded in it?

Many thanks.

Oct 4 2011 at 3:55pm Copy Link

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Paul Blodgett I am using Robo Form Everywhere Pro,

Oct 4 2011 at 3:58pm Copy Link

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Siber Systems Paul, this deal is for RoboForm Pro Desktop, which is not RF Everywhere.

Siber Systems Inc. - Oct 4 2011 at 4:13pm Copy Link

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Siber Systems Andrew S.,

Thanks for your questions. This deal on BDJ is for our RoboForm Desktop, which does not have the cloud feature. Our RoboForm Everywhere software has the cloud feature, this product that we are advertising on bits is strictly for desktop only.

Siber Systems Inc. - Oct 4 2011 at 4:16pm Copy Link

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Paul Blodgett Are you able to answer my question about

I would like to extend my subscription version. Is that possible with this deal?

I am using Robo Form Everywhere Pro,
Tthanks

Oct 4 2011 at 4:16pm Copy Link

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Paul Blodgett This is what I have I told you wrong sorry.
Paul

Oct 4 2011 at 4:25pm Copy Link

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Paul Blodgett I don't have the Cloud!

Paul

Oct 4 2011 at 4:29pm Copy Link

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Andrew S. Siber Systems reply: " Andrew S., Thanks for your questions. This deal on BDJ is for our RoboForm Desktop, which does not have the cloud feature. Our RoboForm Everywhere software has the cloud feature, this product that we are advertising on bits is strictly for desktop only."

I understand that the "deal" is for the desktop only version. However, as a representative of Siber Systems, are you able to answer my questions re: RF2Go anyway? Thanks.

Oct 4 2011 at 4:30pm Copy Link

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Denis Gauthier I used roboform but switched to LastPass (easier, better and free!)

Oct 4 2011 at 4:30pm Copy Link

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Siber Systems Denis, you will need to do some research to see that RF also has a free version as well. This is the Pro version, and it is also the most downloaded and most secure password manager in the world.

Siber Systems Inc. - Oct 4 2011 at 4:34pm Copy Link

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Siber Systems Paul, RoboForm "EVERYWHERE" means cloud. Pro means desktop. Can you confirm if you are using V6 or V7? If you are not using RF Everywhere then you can just purchase your new desktop version via this deal on bits.

Siber Systems Inc. - Oct 4 2011 at 4:36pm Copy Link

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Siber Systems Andrew S.,

RF2GO is on a USB stick, therefor it is not cloud based and you can purchase it on BDJ on October 13 for 50% off, sorry I did not see this question earlier!

Siber Systems Inc. - Oct 4 2011 at 4:40pm Copy Link

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Siber Systems Andrew,

To be more clear, all of your data is stored in your USB device, so it is never left behind or in a cloud, it is on the USB stick that you carry with you at all times.

Siber Systems Inc. - Oct 4 2011 at 4:43pm Copy Link

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Paul Blodgett I don't understand why its so hard for you to answer a question about extending my subcription with this deal. you advertise.on
BitsDujour. I don't have the CLOUD I have PRO.
Paul

Oct 4 2011 at 5:20pm Copy Link

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Siber Systems Paul, in your posts you put the word EVERYWHERE then the word Pro,therefore I had to verify if you were using Everywhere or Pro. Please understand that I am trying to make sure we are on the same page here as Everywhere and Pro are two different products.

If you currently have Pro and wish to get the V7 Pro then you can do so through this BDJ deal. Just use the Buy Now link and make the purchase.

Siber Systems Inc. - Oct 4 2011 at 5:39pm Copy Link

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Siber Systems Paul this is the deal with the PRO, please buy this deal today. I am sorry for any confusion but this is the version that you are looking for.

Siber Systems Inc. - Oct 4 2011 at 6:50pm Copy Link

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Rick Truell Prasad Paranjpe: You said "I know many people are into open source software like keepass but I think that software is a waste of time unless you are a power user and like writing scripts and doing modifications. That stuff was painful to use."

I don't know what program it is you're talking about, but it most certainly isn't KeePass. I've been using KeePass for several years now and have never written a script or made a modification to the program. This is no pain whatsoever in using it.

Oct 4 2011 at 7:30pm Copy Link

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Siber Systems Please keep these comments focused on our product, RoboForm, thanks everyone. Hope you are all enjoying this great discount!

Siber Systems Inc. - Oct 4 2011 at 7:45pm Copy Link

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Dennis P I realize the following question is kind of tangent to this deal, but Siber can you answer:

If one already has the Everywhere version, which stores your passwords in the cloud, is there a way to import those cloud passwords/identities/etc into the Pro (Desktop) version if purchased here?

Thanks for answer.

Oct 4 2011 at 7:56pm Copy Link

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Paul Blodgett I don't think any of the people knew what I was asking when I ask this question. I thought you had to buy this program yearly. But I am still not sure ? That's why I said EXTEND I ment would it give another year. Can you answer this?

Oct 4 2011 at 8:12pm Copy Link

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Siber Systems Paul, no this is not a yearly product. RoboForm Everywhere is a yearly product. RoboForm Pro (which is featured here in this BITS deal) is a desktop license that is not renewed yearly, it is purchased once. RoboForm Everywhere is the cloud service we offer and that is renewed yearly.

Siber Systems Inc. - Oct 4 2011 at 8:17pm Copy Link

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Siber Systems Dennis, yes. If you need any help once you purchase just contact our support department. http://www.roboform.com/support.

Siber Systems Inc. - Oct 4 2011 at 8:20pm Copy Link

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Check Gold I use this - works very well!

Oct 4 2011 at 8:26pm Copy Link

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Paul Blodgett Thanks Thanks Thanks Thanks
I got my answer/

Oct 4 2011 at 8:28pm Copy Link

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Techtoysavvy @Rick I tried to use keepass. I expended some effort but not a lot. I am sure that if I expended more effort I could make it work EXACTLY the way I want. Keepass is extremely flexible and there are all sorts of plugins. After mucking with Keepass over a few months I grew tired and just switched to Roboform. As the expression goes, Roboform worked out-of-the-box.

I would have to resurrect my keepass to answer more questions about why my usage is different than yours. I could do that for yuks. I remember that it was always a pain to get Keepass to fill out fields on different web sites. Keepass does store encrypted passwords. Sync with keepass involves me storing the data somewhere in one of my cloud spaces and then syncing a file on several machines. Roboform makes sync transparent and easy.

I am not fanatical about opensource or pay software. I know people that use GIMP becuase they can not fathom why any one would pays hundreds for photoshop. (I do). On the other side I can not imagine why people buy winzip when 7-zip is out there. I am sure there are reasons for both choices if I investigate.

Oct 4 2011 at 8:54pm Copy Link

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Techtoysavvy @ Roger. I should have moved on several posts before you intervened. :) What was I talking about?

Oct 4 2011 at 8:57pm Copy Link

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Techtoysavvy Siber dudes, you can't win. Sorry. You only have 3 consumer packaging choices and I admit you have one of the better documented sites that explains the differences. You did change your licensing recently and I am sure that added to the confusion.

It's tough. Once size can't fit all so you made 3 sizes with intermingled features. Worse, yet, there are references to generic terms like "cloud".

Consumers are confused. Take note.

FYI, I am low enough in the paragraph to make this point.
You can sync Roboform Desktop in the cloud. You can do it with Goodsync or other similar software. It will be with some cloud, just not your cloud.

I actually feel sorry for the poor people who have to post here. It's harder than it looks.

Oct 4 2011 at 9:06pm Copy Link

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Techtoysavvy @ rick maybe this example will be clearer. It will clear things up for some people. The following text is verbatim from the description of new features in Keepass 2.15. This illustrates the sheer power and flexibility of keepass. This awesomeness is also its biggest weakness.

•Added {PICKCHARS} placeholder, which shows a dialog to pick certain characters from an entry string; various options like specifying the number of characters to pick and conversion to down arrow keypresses are supported; see the one page long documentation on the auto-type help page; the less powerful {PICKPASSWORDCHARS} is now obsolete (but still supported for backward compatibility).

Supercool if you know what you are doing.

Oct 4 2011 at 9:14pm Copy Link

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Techtoysavvy OK. I admit that last part about Keepass may be offensive. So here are some details. I just downloaded and fired up Keepass 2.16. I will start with out-of-the-box experience.

#1 Keepass does not offer to save passwords and URLs
You have to type them in manually.
#2 To login to a site you have to click the URL. Then some AutoIT script runs to fill in the username and password. The default behaviour is to copy-paste the password manually.

I did not use my old keepass database becuase it has been 2 years and I forgot the master password. I created a new database and tried to use 1 entry to login to my yahoo account. Not easy.

There is a plugin that sutomates the Auto-it scripting called Keeform. This is used to fill out forms. I will try that next.

But before I do, Here is a quote from the Keeform page.
---
In KeePass you can double-click the URL of an entry to launch a web site. Once you are there, clicking on an input field and firing off an AutoType sequence with a keyboard shortcut helps you fill in your username and password.

Wouldn't it be easier, though, if KeePass automatically filled in that information for you? This is exactly what KeeForm does. It automates the login process for you and is highly configurable.

When you double-click the URL field in KeePass, typically the following steps are carried out automatically for you:
----

Double-click the URL??? Why.
In Roboform, I just go to the site and it recognizes that I am on the site and automatically fills in the username and password.

Still, there are at least a dozen plugins for me to figure out and install and this looks like an important one.

Oct 4 2011 at 9:36pm Copy Link

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Techtoysavvy Sorry I spoke too soon.
I tried to download the keeform IE plugin. My Sonciwall router blocked the download. First time in over a year that has happened. According to sonicwall, the download is not safe. I am not going to investigate further.

EIther way, I am guessing I have to unzip a file and figure out which directories to install the plug-in. If I do through that and I still have to click on some URL buried in my key record then its not worth it.

People who use Keepass. Just try Roboform for a couple passwords and sites. You can do that free. You have no idea what you are missing.

Roboform users. Try Keepass. You will be able to bend it to your will. It will do ANYTHING you want if you have the patience and skill.

Oct 4 2011 at 9:45pm Copy Link

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Lee Garber @ Sieber Systems - I recently won a license for PC Tools Spyware Doctor with AntiVirus. The PC Tools website affiliates itself with Roboform and lists links to Roboform on their website - because I have no use for PC Tools Spyware Doctor with AntiVirus because I already have sufficient Antivirus installed on my PC I asked if I could trade my license or PC Tools Spyware Doctor with AntiVirus for a Roboform Pro license. PC Tools then told me that only the makers of Roboform could comment on giving me a license even though PC Tools lists Roboform on their website? Could some from Sieber Systems provide a contract email here and I will email Sieber Systems to comment rurther. In short I want a license of Roboform (to test) as my business colleagues want me to recommend whether it, Last Pass, or Sticky Password which I have a license for is the best. Lee

Oct 4 2011 at 10:29pm Copy Link

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SoftCollector @ Siber Systems

1. I bought a license - thank you! Did not get my VAT number on the invoice and logged a support request for the invoice to be reissued with the VAT number. Could you look into it?

2. I am a bit concerned about security. RoboForm seems to be very convenient, but keeping all passwords at one place is a security risk in itself. Will my data be indeed secure with RF? The software seems to be well known for what it does, and if someone gets remote control of my PC, RF will probably be the first place to look into for passwords. There are no unbreachable security protocols. The only unbreakable code is the hacker not knowing where or what to look for - an obscure file at an obscure location, for example.

Your comments are welcome.

Kind Regards,
SC

Oct 5 2011 at 12:49am Copy Link

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Roger Thomasson @ Lee

Please address this question to Siber Systems via their support channels. It's not appropriate here.

http://www.siber.com/main/contact

But in short, as PC Tools and Siber Systems are not the same company, I highly doubt that you will be able to 'trade' licenses.

-roger

BitsDuJour Admin - Oct 5 2011 at 7:42am Copy Link

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Roger Thomasson @ SoftCollector

Siber Systems has had quite a handful to deal with on this particular BDJ conversation thread. The promotion is now over -- I'd suggest that you restrict support questions to their contact page:

http://www.siber.com/main/contact

BitsDuJour Admin - Oct 5 2011 at 7:44am Copy Link

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Robert Bull What nobody's said is how intelligent RoboForm is in filling forms. Web forms often have different layouts. Setting them up manually is tedious. RoboForm can usually figure out exactly what to put where with minimal manual intervention.

Oct 5 2011 at 7:56am Copy Link

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Siber Systems Robert, thank you very much. RoboForm is excellent at filling forms!

Siber Systems Inc. - Oct 5 2011 at 8:11am Copy Link

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Siber Systems As Roger said, please submit a support ticket on our Web site for any further questions about the promotion. Thank you for using RoboForm!

Sincerely,
Siber Systems

Siber Systems Inc. - Oct 5 2011 at 8:12am Copy Link

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R Brown This is one of my all time favorite programs, I've been using for years and recommend it to everyone!

I'm curious if it will work with the iPad2? I have the program on every computer I own, and I'm lost without it :-)

Thanks!

Mar 21 2012 at 8:54am Copy Link

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Siber Systems Hi R Brown, this is just the desktop version, so it can only be installed on your desktop. You can try RoboForm Everywhere, which is our yearly subscription service which allow to access RF on all of your computeres, mobile devices, tablets, USBs, for one yearly price of $19.95. There is a special price ($9.95) for first year purchases of RoboForm Everywhere.

You can try it out for free right now for 6 months as we are giving out a free 6 month subscription to RoboForm Everywhere on Bits du Jour right now (today only).

Siber Systems Inc. - Mar 21 2012 at 10:36am Copy Link

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Gary Robinson Can I get the discount on RoboForm2USB? I think you product is great. A real time saver.

Mar 23 2012 at 5:08am Copy Link

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Siber Systems Gary,

RF2GO will be discounted next week on Bits du Jour.

Siber Systems Inc. - Mar 23 2012 at 5:46am Copy Link

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Mark K Siber Systems, you state "You can try it out for free right now for 6 months as we are giving out a free 6 month subscription to RoboForm Everywhere on Bits du Jour right now (today only)."

The RoboForm Everywhere deal has expired. How do we get it for free today?

Thanks,
Mark

Mar 23 2012 at 6:30am Copy Link

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Siber Systems Mark,

I posted that comment on Wednesday, the deal for a free 6 month license to RoboForm Everywhere has expired since then. We do have a free 30 day trial on our Web site though. Just go to http://www.roboform.com and click on "Download" and you will be able to try it out for free for 30 days.

Michelle

Siber Systems Inc. - Mar 23 2012 at 7:17am Copy Link

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Andrew Griffiths I asked this question the Other day when Everywhere was on sale but don't think it was answered:

Is there any reason why a user with the Everywhere version should want the Desktop version as well?

Also, if you do have both, do they synchronize?

Thanks

Mar 23 2012 at 9:44am Copy Link

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Siber Systems Hi Andrew,

If you have Everywhere, you do not need the desktop version. With Everywhere you have all of the RoboForm versions (RF Desktop, RF2Go, RF Mac, RF Everywhere) all rolled in to one! There is really no use for the desktop version if you have RoboForm Everywhere except if you wished to store your data solely on your desktop and not in the cloud. Also, RoboForm Everywhere is a yearly service, so if you did not want to pay yearly or have your data accessible on other devices then you would purchase only the desktop version. Yes they both synchronize.

Michelle

Siber Systems Inc. - Mar 23 2012 at 9:58am Copy Link

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kay dee I was about to purchase your product until I read all the complaints about the company not honoring the lifetime upgrade rights guaranteed by licenses. That concerns me greatly.

Mar 23 2012 at 10:29am Copy Link

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Richard Miller I think a free trial of everywhere is a good idea. I use it and don't see how I could stop once I get used to having it.

Mar 23 2012 at 10:30am Copy Link

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Roger Thomasson @ kay dee

This particular topic has been discussed to death on BDJ. Feel free to peruse the prior comments if you need clarification, but we think that Siber Systems has spent enough time defending their rather difficult decision over the past year+.

Thanks for understanding.

-r

BitsDuJour Admin - Mar 23 2012 at 10:32am Copy Link

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Ron Hamla Just get KeePass, it's open-source and FREEWARE and you can get plugins which autofill's forms for you.
Also portable.

Mar 23 2012 at 10:33am Copy Link

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RM @ R Brown, I'm using Roboform Everywhere and it works on my iPhone, iPad 2, desktop PC and my MacBook. It will sync your passwords on any device too. Very handy indeed.

Mar 23 2012 at 11:09am Copy Link

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Siber Systems Hello,

Thank you for your concerns. Please only discuss questions that you have about our RoboForm software, we do not discuss other software on here. Thank you.

Siber Systems Inc. - Mar 23 2012 at 11:18am Copy Link

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Roger Thomasson As always folks, our vendors are under no obligation to discuss release schedules. In fact, we don't particularly like it when customers ask.

BitsDuJour Admin - Mar 23 2012 at 1:38pm Copy Link

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Siber Systems Thank you Roger, also if you have any technical questions please do not hesitate to contact our support staff at http://www.roboform.com/support.

Siber Systems Inc. - Mar 23 2012 at 1:48pm Copy Link

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Roger Thomasson Folks, another general rule. If you're going to use mailinator or guerrillamail addresses to post on Bits and we don't think your comment is appropriate -- well, there's no way we can have a dialog now is there? The best we can do is post a response here in the hopes that you'll check back.

Give us a legitimate address and we'll happily explain our rationale via personal email. And no, we won't spam you.

BitsDuJour Admin - Mar 23 2012 at 2:09pm Copy Link

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Suzanne Pinette I currently have roboform everywhere. Can I use the six month free trial to extend my current subscription?

Mar 23 2012 at 4:48pm Copy Link

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Siber Systems Hi Suzanne,

Desktop does not extend your RoboForm Everywhere subscription. You can use desktop after your RoboForm Everywhere subscription expires though. Desktop is a one time purchase for the version, not a yearly subscription and only allows you to use RoboForm on one desktop, not multiple devices.

Michelle

Siber Systems Inc. - Mar 24 2012 at 8:07am Copy Link

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Siber Systems Thank you everyone for purchasing RoboForm. Connect with us on our social media channels:

http://www.twitter.com/roboform
http://www.facebook.com/roboform
http://www.youtube.com/sibersystems

Siber Systems Inc. - Apr 5 2012 at 11:38am Copy Link

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Duane Quinn I currently use RoboForm Desktop 7.
I am getting a new desktop.
Where are the instructions to reuse this program (and all the data)
in a new desktop I am buying?
Thanks

Aug 4 2012 at 1:03pm Copy Link

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Siber Systems Hi,

Here are the instructions:

http://www.roboform.com/s..._move_data

If you have any difficulties please contact our support department at http://www.roboform.com/support.

Thanks!
Michelle

Siber Systems Inc. - Aug 6 2012 at 5:37am Copy Link

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Duane Quinn Thanks Michelle
I updated previously purchased RoboForm Desktop 7 and
now it is requesting that I pay for it again...
How about putting a special on Bits Du Jour for people like me who are
being forced to pay twice?

Aug 6 2012 at 9:05am Copy Link

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Siber Systems Hi Duane,

You can still use your V7 Desktop license. You may have exceeded your activations during reinstall or you may not have activated your license properly. Go to RFHelpActivate RF Pro and enter in your order ID. If you are still being asked to pay again please let our support dept know at http://www.roboform.com/support and ask them to give you another activation.

Thanks!
Michelle

Siber Systems Inc. - Aug 6 2012 at 9:09am Copy Link

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Zoran Paljevic You don't think twice to buy this one if you don't have it.

Sep 5 2012 at 3:10am Copy Link

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Siber Systems @Zoran Paljevic,

We are happy you love RoboForm! :) Thanks!

Michelle
Siber Systems

Siber Systems Inc. - Sep 5 2012 at 6:46am Copy Link

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van zan Buy Roboform Everywhere, unlimited installs, cheap yearly subscriptions works from any device including my itouch, besides windows! The desktop version is an intro compared to the everywhere version, the name says it all. AAAA++++

Sep 5 2012 at 1:56pm Copy Link

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Siber Systems @Van zan,

Thank you so much for the recommendation. RoboForm Everywhere is a great service for those of you who wish to have your RF information available on all of your devices.

Michelle
Siber Systems

Siber Systems Inc. - Sep 5 2012 at 2:10pm Copy Link

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misho I have been using it for the last 4 years and I cannot without it. If you don't have it, get it. I use both desktop and Everywhere, as I find the desktop more convenient on my home computers and the Everywhere for work for any other mobile/not-owned device.

Highly recommended!

Sep 6 2012 at 4:51am Copy Link

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Siber Systems Hi @Mihail Garchev,

Thank you so much for the great recommendations for Desktop and Everywhere. Just to clear up some confusion for users who may not know the difference between Everywhere and Desktop- When you purchase the Everywhere license, it is a service that you pay for yearly and includes all of our licenses in one and you can access your RF data on all of your devices. When you purchase the Desktop version, you receive one license for one desktop so you are only installing RoboForm on one computer. This is convenient for users who do not wish to store their data in the cloud, and would like to have their data just on their desktop. Also, if a user does not want to access his or her RF data on multiple devices, then just having one desktop license would be sufficient. Thanks again!

Michelle
Siber Systems

To purchase Everywhere, you can do so from our website:
http://www.roboform.com/p...en&lang=en

Siber Systems Inc. - Sep 6 2012 at 6:42am Copy Link

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Siber Systems Hi @Peter R,

You would have to purchase the Everywhere license- it is the only way that you can sync both computers. The Desktop license does not have the syncing feature, therefore your data will only be available on the computer that you have the license installed.

Thanks,
Michelle
Siber Systems

Siber Systems Inc. - Sep 6 2012 at 7:18am Copy Link

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Avatar _ It is possible to have the same data on both computers by using the backup and restore functions if you have your computers networked. Or you could back the data up to a flash drive and plug it into your other computer and restore from there. Pretty easy to do, just not automated.

Sep 6 2012 at 5:57pm Copy Link

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Bomb Inuyasha In the Software Policy, next to feature tab,
" Transfer of a license to another owned computer is allowed."
How can I do if i want to transfer?

Sep 7 2012 at 1:00am Copy Link

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Siber Systems @Bomb Inuyasha,

If you purchase a license and need to put it on another computer instead, then you would contact our support department at http://www.roboform.com/support, so that they could increase your activation count. Thanks!

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 5:50am Copy Link

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Danny What is so special about RoboForm Desktop 7? All web browsers can also remember passwords and automatic additions do!

Sep 7 2012 at 6:16am Copy Link

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Bomb Inuyasha For transfer a license, is it similar to deactivation system in Adobe?
Because I used to use deactivation system of Adobe. If it's the same, It's easier for me to understand. I ask this question because I have a plan to buy a new labtop and sell the old one

Sep 7 2012 at 6:35am Copy Link

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Siber Systems @Danny,

The great thing about RoboForm Desktop is that you can save your passwords, bookmarks, identities, and safenotes in the RoboForm software (which is displayed as a toolbar in your browser) and access your data on multiple browsers- IE, Firefox, Opera, and Chrome. Your data stays the same on all of the browsers that you use. Also, you securely store your data with the Master Password function, which asks you to enter your Master Password when you log on to your computer and open your browser. That way, only you can access your information- no one else!

Also, RoboForm is not just for saving and securely storing passwords, it has a variety of other functions such as saving bookmarks, safenotes, and identities. The identities feature is awesome because it allows you to save all of your information within RoboForm and fill out any online form in one single click.

To read more about roboform please visit www.roboform.com.

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 6:38am Copy Link

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Siber Systems @Bomb,

We simply add another activation on to your account. I am not familiar with Adobe's deactivation system.

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 6:39am Copy Link

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Bomb Inuyasha It means that I can still use Roboform on the old computer. Right?

Sep 7 2012 at 6:47am Copy Link

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Bomb Inuyasha Adobe's deactivation system is you cannot use old license in your deactivated computer. You can use old license key in new computer. This system is safe for your business. I just suggest you this system.

Sep 7 2012 at 6:49am Copy Link

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Danny @Michelle Thank you for a clear explanation. It is a grandiose software application!

Sep 7 2012 at 6:50am Copy Link

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Siber Systems @Danny,

Thank you!

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 6:54am Copy Link

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Andy Kemper I am not sure why they still sell the RoboForm Desktop version. I brought two desktop licences in the past and then the RoboForm Everywhere version became available.

I wish I had not bought the desktop version licenses but instead purchased the "RoboForm Everywhere" version from the begining.

Don't make the same mistake I did, just buy one copy the Everywhere version.

Sep 7 2012 at 6:59am Copy Link

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V A Do you plan on aversion compatible with Chrome? I've been using it for many years, it is painful to use with the Chrome browser.

Sep 7 2012 at 6:59am Copy Link

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Siber Systems @Bomb,

For information regarding the activation and deactivation of your license(s) please contact our support team at http://www.roboform.com/support. Thank you.

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 7:00am Copy Link

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Siber Systems @Andy,

There are several reasons why someone would want the Desktop version, instead of Everywhere:

1) They do not need their RoboForm information anywhere else except for their one desktop computer.
2) They do not want to store their data anywhere except for their desktop computer.
3) They do not want a yearly license fee.

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 7:04am Copy Link

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Siber Systems @V A,

Chrome is fully supported by RoboForm Desktop. We are working on Chrome for Mac.

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 7:04am Copy Link

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Dave Doiron I already have Roboform Desktop 7.8.0.5 which I use with Firefox and am delighted with, but it apparently doesn't work with my Google Chrome, which is using Roboform Lite. Will this version work with Google Chrome?

Sep 7 2012 at 7:05am Copy Link

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Siber Systems @Dave Doiron,

It does work with Google Chrome. Make sure you have Google Chrome installed. Then, try updating your RF version at roboform.com/download. During the installation process, make sure you check the Chrome browser as a browser that you want to integrate RF with. If you started using RF Lite on Chrome to begin with, please contact our support dept at http://www.roboform.com/support to learn how to deactivate the Lite toolbar.

Thank you,
Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 7:09am Copy Link

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Siber Systems Hi @Avatar,

The drawback to the Backup/Restore functionality is it overwrites existing data. It doesn’t merge databases. One license per desktop is our policy for our Desktop license. If you want RF2GO on your USB device, you can purchase that from this page: http://www.roboform.com/p...en&lang=en.

We also may be featuring RF2GO in the near future on Bits.

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 7:31am Copy Link

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D Rex I am a longtime RoboForm Desktop user. Can I export my RoboForm Desktop data to RoboForm Everywhere?

Sep 7 2012 at 8:23am Copy Link

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Siber Systems Hi @D Rex,

RF will automatically recognize your data. Just purchase Everywhere from our website then activate it using your activation instructions in your email that you get after your purchase.

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 8:47am Copy Link

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Danny I have two questions: How can I be sure that my sensitive information that is stored in RoboForm Desktop 7 is absolutely safe and not hacked can be? And what if pc system, I am not a heavy user crasch has my data lost?

Sep 7 2012 at 9:27am Copy Link

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Goran Janevski Ok, I just got this. (By the way, when you buy two licenses, it is only $12.45 per license!)

Michelle,

When will we get a Bits Du Jour deal on Good Sync?

Thanks,
Goran

Sep 7 2012 at 9:38am Copy Link

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Siber Systems Hi @Danny,

If you are using the Master Password option, RoboForm stores your login credentials including usernames and passwords in encrypted files called Passcards. Those Passcards are encrypted using military grade AES encryption with the key that is derived from your RoboForm Master Password. The only way to .unlock. one of your Passcards is by using your Master Password.

In addition, Siber Systems follows strict privacy rules regarding users' stored content and you are the only one allowed to access your RoboForm Online account.

This means that absolutely nobody, including Siber Systems, can access your logins or other RoboForm data without knowing your Master Password.

If your computer crashes on you only have RF Desktop (not Everywhere) and have not created a backup copy of your data, then yes you will lose all of your information.

Thanks,
Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 10:09am Copy Link

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Siber Systems Hi @Goran,

We just ran both GoodSync and GoodSync2Go on Bits du Jour in July and August. We currently do not have any plans to run GS on Bits anytime in the near future, but possible in a few months.

You can check out GoodSync's social media channels to get access to special offers and discounts: http://www.twitter.com/goodsync and http://www.facebook.com/goodsync.

Thanks,
Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 10:25am Copy Link

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John Basalla i currently have roboform desktop 6. can I have it transferred to another computer and then use 7 on my desktop???

Sep 7 2012 at 11:36am Copy Link

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Siber Systems Hi @John,

Yes, you can transfer 6 to another computer, and then install 7 on that computer. It will recognize your RF data when V7 is installed.

Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 11:38am Copy Link

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Software Babe So, this is a yearly SUBSCRIPTION? I was reading your Everywhere description on your site and it says that it is $9.95 per year. I have 2 PCs, a Tablet, and a Notebook. I need to pay $9.95 a year to sync them all?

I do not understand WHY IT IS A SUBSCRIPTION.

If I purchase the Desktop 7, is it a yearly subscription also?
Thanks!

Sep 7 2012 at 12:41pm Copy Link

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Siber Systems @software software,

Please note that this offer is NOT a yearly subscription. This offer is for RoboForm Desktop, not RoboForm Everywhere. RoboForm Desktop and RoboForm Everywhere are two different products. RoboForm Desktop is a one time purchase for one desktop license.

RoboForm Everywhere is a yearly subscription that can be purchased at our website http://www.roboform.com. It is $9.95 (50% off for the first year and $19.95 yearly afterwards). You can access your data on all of your computers and mobile devices, which is why it is a yearly subscription. So instead of paying for licenses for all of your devices, one license can be used Everywhere- on every device and computer that you have!

So in your case, RF Everywhere would be the best option for you so that you access your data on all of your devices. RF Everywhere syncs so that all of your RF data is the same on all of your devices. Thanks for your questions.

Thanks,
Michelle
Siber Systems

Siber Systems Inc. - Sep 7 2012 at 12:50pm Copy Link

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Sam Calabrese Folks seem confused by some of the comments. I have been using RoboForm Desktop and RoboForm2Go for many years and offer this feedback:

- Each RoboForm Desktop license is for a single computer.

- Each RoboForm2Go license is for a single thumb-drive or other portable storage device.

- Each RoboForm Everywhere license is a subscription (usually annual) letting you store your RF data on a remote server that you may access from any number of devices - as long as you have an Internet connection.

I use RF2Go as my "master" database. I also have RF Desktop on desktops and laptops. Periodically I sync the RF databases using GoodSync2Go, installed on the same thumb-drive with RF2Go. I've gone through **many** PW managers over the years but this arrangement has worked well for my needs. I don't use RF Everywhere because much of the time I cannot reach the 'outside' world.

I work in a **very** security-conscious organization. Although RF is indeed strongly encrypted, for my own peace of mind I keep RF2Go installed on a hardware encrypted thumb-drive (256-bit AES). RF still works great from behind that extra layer. I always the thumb-drive with me and never worry about it being compromised, lost, or stolen. Still, we must always be careful what devices we plug into. RF will secure your data but it still needs you to exercise good security practices.

Also consider that RF can store a lot more than just passwords, although that is its specialty. I store notes, contact info, serial numbers, sever passwords, SSN and bio info, account numbers, etc.

Sep 7 2012 at 1:49pm Copy Link

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Sam Calabrese @Michelle (Siber Systems):

re: "There are several reasons why someone would want the Desktop version, instead of Everywhere:..."

Add one more:

4) They cannot always connect to the Internet but still need access to protected data (e.g., log-in credentials, confidential contact data, serial numbers, combinations, etc.) For example, while traveling/working by air w/out Internet connectivity and they need the PW to open a file file for editing.

Sep 7 2012 at 2:01pm Copy Link

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DroidLuvr [...@Sam: FYI - I have the Everywhere version, and just so you know, it does not require Internet connectivity to use it! For example, I have it installed on my laptop and my Android phone, but I only need internet access when I need to sync my data.]

@everyone: On my laptop, without internet, it does have all the previously synced and stored data. It just couldn't update from anything I added from my phone until I could sync with internet connection :)

Although I agree that annual subscriptions are not my first choice, this one is worth it, although I really wish I could buy a "lifetime" or at least a longer subscription than just yearly. I couldn't live without it now that I have it though! It just does
everything you could want to save websites, identity and credit card info, passwords, etc.

I also use GoodSync and I just couldn't be happier with Siber Systems support too! As an I.T. tech for more than 20 years, I have to say this company is as good as it gets for all their products!

Sep 7 2012 at 3:05pm Copy Link

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John French I bought RoboForm in January, 2002, and haven't stopped since!! I switched to Everywhere when it came out, and now have it on my PC, iPhone, Android pad, flashdrive, and 2 laptops. If you only want it for one device, use the Desktop; otherwise get the Everywhere -- it is a full-fledged syncing database system with tight security. You won't go wrong.

Sep 7 2012 at 7:14pm Copy Link

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Amit Will it work with portable browsers - portable firefox, opera etc. - as I really use portable browsers to some more extent.
Not talking about regular browsers installed, which will be supported obviously.

And I was intrested in roboform2go for usage on multiple computers etc. - so can roboform2go be used like that ie. on multiple computers or only 1 computer? And is the license of it tied to a usb pen drive ?

I am not looking for an annual subscription of roboform everywhere, only roboform2go.

Sep 7 2012 at 7:54pm Copy Link

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Sam Calabrese @DroidLuvr - THANK YOU for the clarification!! I was mistaken and thought you needed the connectivity to access to the RF data store. Wow - this bears another look! I couldn't be happier with Siber Systems products.

For all the fence-sitters out there, just try it. It's the best $15 you'll ever spend for security software. It just works - and well.

Sep 7 2012 at 7:58pm Copy Link

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Steven Avery Hi,

"RoboForm Desktop is a one time purchase for one desktop license. "

Roboform 7 seems to be about 2 years old now. What is the expectation for Roboform 8 ? And will there be an upgrade fee ?

Steven

Sep 7 2012 at 9:19pm Copy Link

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Steven Avery Hi,

A number of users have reported that Siber, in the midst of changing their "licensing scheme" (their phrase), changed, or crippled, the export function.

Here are 3 quotes from net articles.

"Version 6.9 allowed you to export your logins, passwords and URLs for import into other password applications but version 6.10 will not let you export the URL any more "

" Siber Systems has also gone back and removed the option to export with the full URL from version 6.10.2 "

" The export function was removed from Roboform 7"

(This last one may be an overstatement, comparing it to the two previous comments.)

Please let us know, were these concerns correct when expressed ? What is the current export situation, and does it include all the password data, including url info ? And would you agree that there is a basic ethical issue involved in having a fully functional export function available ?

Thanks.

=========================

There is also an occasional concern that Silber is rather active in social media (some indicate more than customer service) in order to have a number of friendly voices in promotion. Please understand, this is fine in a sense, it is your right to be so involved. And it is ours to point out the concern expressed, that it can lead to a bit of imbalance in discussion and research.

Steven

Sep 7 2012 at 9:50pm Copy Link

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Danny There Is new version RoboForm Desktop 8 on arrival? When will that be?

Sep 7 2012 at 11:05pm Copy Link

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Siber Systems @Danny,

We do not have plans for Version 8 at this time.

Michelle

Siber Systems Inc. - Sep 8 2012 at 1:24pm Copy Link

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Siber Systems @Steven,

Version 8 is currently not in our plans, so there is no ETA on its release. If we do release a major version upgrade, we usually provide users with a discount to upgrade ($10 off) or even give free upgrades to users who purchased the previous version within a specific amount of time. I cannot give details on this though because there are no plans at the moment.

You can use the version that you purchase for as long as you want, it just may not work with the most up to date browsers if we do upgrade to another version number.

Michelle

Siber Systems Inc. - Sep 8 2012 at 1:37pm Copy Link

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Siber Systems @Sam,

Thank you so much for the additions and suggestions. Also, thank you for providing users with a lot of great information about our software and our licenses! :)

Michelle

Siber Systems Inc. - Sep 8 2012 at 1:40pm Copy Link

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Siber Systems @DroidLuvr,

Thank you so much for the great recommendations for RoboForm and for GoodSync. We truly appreciate everything that you said about our products. Thanks also for helping other users as well. :)

Michelle

Siber Systems Inc. - Sep 8 2012 at 1:43pm Copy Link

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Siber Systems @John,

Thank you for recommending RoboForm and for all of the great comments. We really appreciate it! Thank you for using our software.

Michelle
Siber Systems

Siber Systems Inc. - Sep 8 2012 at 1:44pm Copy Link

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Siber Systems Amit,

Please ask our support team about portable browsers at http://www.roboform.com/support.

Also, RF2GO is one license per USB or portable drive. So you can use it on multiple computers, just not at the same time because you are taking the software with you on your USB/portable drive wherever you go.

Michelle
Siber Systems

Siber Systems Inc. - Sep 8 2012 at 1:52pm Copy Link

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Siber Systems Hi everyone,

Thank you so much for all of the great comments, questions, and suggestions. We really appreciate all of your enthusiasm! Please be sure to check out our social media outlets:

http://www.facebook.com/roboform
http://www.twitter.com/roboform

Thanks!
Michelle
Siber Systems

Siber Systems Inc. - Sep 8 2012 at 1:59pm Copy Link

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Steven Avery Siber,

"RoboForm Desktop is a one time purchase for one desktop license. ... You can use the version that you purchase for as long as you want, it just may not work with the most up to date browsers if we do upgrade to another version number. "

Thanks
So it would be more accurate to say:

"a one time purchase...PLUS future upgrades...for one desktop license".

==============

Now ... please ... answer the questions above about the export function, since that is a fundamental question of software ethics. Was this changed, and even crippled, at 6.10, as asserted by a number of former users ? (Some of whom tried cumbersome work-arounds like reinstalling an earlier version.)

And please explain why you think any newbie would get involved in a password entry program that does not offer full and complete and straightforward export capability ?

Thanks.

Steven

Sep 8 2012 at 2:18pm Copy Link

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Danny @Mischelle You also, thanks for your quick well-informed answers! The go you good! See you!

Sep 8 2012 at 2:19pm Copy Link

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Siber Systems @Steven,

Thank you for your suggestions and I apologize for missing your second posting.

As far as the export function goes, I will check in to this information further, as that is something that I will have to speak to our developers about. We do have import and export functionality in our software.

With your concerns about social media and our support team- I am not a part of our support team, but they do an outstanding job! As with any company, you are going to see good and bad reviews for support. I apologize if you have came across any negative reviews.

Social media is an everyday part of users' lives, especially in software- since this is how we reach a majority of our users. We do offer promotions via our social media outlets, but we also get our users involved with contests, asking them questions and suggestions, answering some support questions online, and posting articles, tips, and suggestions for better password management and online security.

Thanks,
Michelle
Siber Systems

Siber Systems Inc. - Sep 9 2012 at 7:14am Copy Link

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Siber Systems Hi @Steven,

Here are the answers to the questions that you asked previously:

Question #1: "Version 6.9 allowed you to export your logins, passwords and URLs for import into other password applications but version 6.10 will not let you export "

There was a print list function in 6.9 that printed the entire login URL. Some users used this function as a quasi export function. We received numerous complaints from our users that the Print List function needed to improve, because when users printed their list of Logins, they wasted a ton of paper, and the formatting wasn't great because the login URLs were too long. So we changed the function from printing the full URL to printing the base URL. That's the only change we made.

Question #2: " Siber Systems has also gone back and removed the option to export with the full URL from version 6.10.2 "
See above.

"The export function was removed from Roboform 7"
This is inaccurate. See above. We simply shortened the Login URL at the request of numerous users.

Question #3: "Please let us know, were these concerns correct when expressed ? What is the current export situation? Would you agree that there is a basic ethical issue involved in having a fully functional export function available?"

We made a change that was based on user feedback. We understand that not all users use our software the same exact way. It's one of the challenges of creating software. What is good for most users may not be good for all users. In this case the majority of our users like the changes, but we have not yet been able to satisfy all users.

Should you have any specific recommendations, please feel free to submit them to our customer support team, who will then discuss them with the developers.
http://support.roboform.c...n?&lang=en

Thank you for your questions,
Michelle
Siber Systems

Siber Systems Inc. - Sep 10 2012 at 7:08am Copy Link

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Roger Thomasson @ Steven

Please feel free to continue this conversation in private with Siber Systems via the link they've offered.

-r

BitsDuJour Admin - Sep 11 2012 at 3:01pm Copy Link

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Rodrigo Campos Is possible to include in this promotion the mobile version?

Jul 5 2013 at 2:25am Copy Link

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Rodrigo Campos After one year we lost the access to our logins/passwords?

Jul 5 2013 at 2:26am Copy Link

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TESS273 @Campos

Mobile version? If you want to use Android or iOS Roboform, Roboform PC version must support Roboform Online(https://online.roboform.com/login) but Roboform Desktop doesn't. Roboform Everywhere does.

But you can sync your data using other programs that support WebDav protocol(Goodsync etc).

For more information, visit here

http://www.roboform.com/s...oboform-v7

Jul 5 2013 at 6:18am Copy Link

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Siber Systems Hi @Rodrigo,

Tess273 is correct, you need RoboForm Everywhere in order to sync with your mobile devices and have access to your RoboForm data on your mobile device. Please visit our "What license is best for me?" section on our website to figure out which license is best for you: http://www.roboform.com/h...se_options.

We may have a discount on Bits du Jour for RoboForm Everywhere in the future, but as of right now we do not have anything planned. You can visit our Facebook page at http://www.facebook.com/roboform to stay up to date about the latest RoboForm news and promotions.

Thank you,
Michelle

Siber Systems Inc. - Jul 5 2013 at 6:30am Copy Link

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SoftCollector The current version of Roboform Desktop is 7.9.0.0, which means that v8 is around the corner (this software is actively updated with a new build coming out roughly every 3 weeks).

So, the fair question would be: what happens to licenses bought here when v8 comes out? Will buyers have to upgrade?

Jul 5 2013 at 8:09am Copy Link

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Siber Systems Hi @SoftCollector,

That is a great question, thank you for bringing it to my attention. If we release RoboForm Desktop Version 8 within a reasonable amount of time frame after you purchase Version 7, then you will mostly likely obtain a free upgrade to Version 8. Since we have not discussed plans for Version 8 yet, I cannot give you a definite answer on this question, but in the past we have given free upgrades to users who have purchased within a few months of the release of a higher version number.

Thank you,
Michelle

Siber Systems Inc. - Jul 5 2013 at 8:24am Copy Link

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SoftCollector Michelle,

1. Thank you for answering the question above.
2. What is the price of upgrade usually? What can an owner of a v7 license expect to pay to upgrade to v8?

Kind Regards,
SC

Jul 5 2013 at 3:45pm Copy Link

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Bill Stroll I have Roboform 6.10.2 and this version does not support Windows 7. Do you have a timeframe when Roboform Desktop 7 will stop supporting Windows 7?

Jul 6 2013 at 8:58am Copy Link

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Mark Johnson @SoftCollector - if you go to the Roboform website linked above, click on 'Support', then 'How do I upgrade from Roboform 6 to 7' and then choose a license, you'll see the current upgrade path and pricing for moving from version 6 to 7. It looks like they give a 50% reduction.

Jul 8 2013 at 4:18am Copy Link

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Mark Johnson @Siber Systems -- have you done a comparison between Roboform and LastPass? If so, is that comparison available online somewhere? Thanks.

Jul 8 2013 at 4:20am Copy Link

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Garry Camps a useuful program thati have already bought. i bought when the program had an option for lifetime license with free upgrades etc.

then a few years later the makers decided that the lifetime license was no longer any good and switched the upgrade method to a paid system, and all the people who had bought a lifetime license in good faith found they had been suckered by a previously reputable company.

Jul 8 2013 at 4:33am Copy Link

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Siber Systems Hi @SoftCollector,

Since we have not created RoboForm Desktop Version 8 yet, I cannot confirm the price of an upgrade, but I can tell you that past upgrade purchases were usually $14.95 to $19.95. Also, if we release Version 8 within a reasonable amount of time from your purchase of Desktop Version 7 it is likely that you would receive a free upgrade. I cannot specify specific details yet though because we have not implemented Version 8 yet. Thank you!

Thank you,
Michelle

Siber Systems Inc. - Jul 8 2013 at 5:58am Copy Link

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Siber Systems Hi @Mark Johnson,

We do not compare ourselves to our competitors, but here are a few reasons why people choose to use RoboForm over other password managers:

1) We Have Experience You Can Count On
RoboForm has been helping users with top-of-the-line password management software since 1999. While other password managers have come and gone, RoboForm has been consistently helping our users for nearly 15 years!

2) We Believe Software Should Be Ad-Free
You will never see one of those pesky advertisements in any version of RoboForm.

3) We Believe in Options
Unlike other password managers, we do not force you into the “cloud.” You can choose between storing files locally on your computer (Desktop mode) and syncing them to the cloud (Everywhere mode). Everywhere mode gives you the ability to sync between multiple computers and mobile devices.

4) We Have Your Back
We are the only password manager to offer phone support. We also offer free live chat & 24/7/365 email support.

5) We are Trusted Throughout the World
Millions of users worldwide and several well-respected media sources recommend RoboForm.

6) We’ve Made it Simple to Use
Our users range in age from 9 to 99. It's easy to get started and easy to use.

Thank you,
Michelle

Siber Systems Inc. - Jul 8 2013 at 6:11am Copy Link

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Siber Systems Hi @Bill Stroll,

I will check into this for you, but what usually happens when we create a higher version number (such as Version 8) is that the latest browser support may not be available for the previous version number.

Thank you,
Michelle

Siber Systems Inc. - Jul 8 2013 at 6:42am Copy Link

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Siber Systems Hi @Garry,

Thank you for the comment and finding that RoboForm is a useful product. As we have addressed previously, we never had a lifetime policy. We simply gave free upgrades for four or five years before we significantly upgraded our software.

In addition, going forward it is very clear that there are free updates within a version, but not free upgrades. We upgraded our software about three years ago. It is an old issue that's been addressed multiple times.

If you have a question specific to the version you are using please do not hesitate to contact our support team at http://www.roboform.com/support.

Thank you,
Michelle

Siber Systems Inc. - Jul 8 2013 at 7:23am Copy Link

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Innuendo I'm usually not one to jump into discussions I don't have a stake in, but I have to take exception in this case.

Before version 7, Siber Systems most assuredly advertised free lifetime upgrades for RoboForm. Here's a link from the WayBack Web Archive:

http://web.archive.org/we...y-pro.html

One might say that the mention of "Free Upgrades" is ambiguous, but everyone who contacted tech support was told that yes, you'd get upgrades free forever. This is probably one of the reasons why they lost their Better Business Bureau accreditation:

http://www.bbb.org/washin...a-7004423/

You really, really, really, really have to have bad business practices to lose your BBB accreditation.

Lastly, when I last checked there was a *huge* security flaw in RoboForm where even if the program was locked with a Master Password, anyone could still change settings in the program, including deleting the encrypted password database.

When made aware of this flaw, Siber Systems said it wasn't serious enough to fix.

Everything I have just said can be verified with searches in your favorite web search engine. Hundreds of people have posted their experiences with this company and this software on the internet. It is up to you to decide if you want to have dealings with this company.

What saddens me is that it did not always used to be this way. RoboForm was once at the top of the heap with no peer. Let's hope Siber Systems finds its way back to its glory days soon.

Jul 8 2013 at 8:28am Copy Link

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Cary Adams Will Roboform import my Sticky Notes database?

Jul 8 2013 at 8:40am Copy Link

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Siber Systems Hi @Innuendo,

Thank you for your comments and suggestions. Again, we have addressed this multiple times in the past. This does not say "Lifetime" upgrades and to suggest that every person that contacted support was told they would receive lifetime upgrades is not correct. We have already apologized numerous times that we were not crystal clear on "Updates" versus "Lifetime Upgrades" back in 2008.

As for the BBB rating, yes, we were dropped by the BBB. When you have millions of users worldwide, you are bound to get complaints. In the BBB case, they felt that 93 complaints over 3 years was too much. Although this was a minuscule portion of our active user base and we showed them numerous examples of other companies with large user bases getting a lot more than 93 complaints every year, we were unsuccessful in getting the BBB to reverse their decision.

I am not sure what you are referencing in terms of huge security flaw, but the software does allow a user to change their Options in RoboForm without entering their Master Password. But your RoboForm data can never be accessed or viewed without a Master Password. We understand that some people may not agree with this approach, but it does not appear to be a huge security issue, but rather a user preference issue.

Our goal is just to make sure everyone is using a password manager. In today's day and age where hackers are consistently hacking into company's databases, the number one thing a user can do to protect themselves is to use a different password on every site. Of course that makes it very difficult to remember your passwords, so therefore it's very beneficial to use a password manager.

Thank you,
Michelle

Siber Systems Inc. - Jul 8 2013 at 9:33am Copy Link

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Siber Systems Hi @Cary Adams,

We do not have the ability to import from Sticky Notes at this time.

Thank you,
Michelle

Siber Systems Inc. - Jul 8 2013 at 9:50am Copy Link

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Peter Dr Hi Michelle:

If I install Roboform Everywhere on a PC desktop, can it be synced across to iPad and iPhones, Android-based phones, ereaders, etc. as well as Windows-based machines?

Jul 8 2013 at 12:25pm Copy Link

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Siber Systems Hi @Peter Dr,

Yes, if you install RoboForm Everywhere on your desktop you will be able to sync to other computers and devices. Here is a list of compatible platforms: http://www.roboform.com/p...s/overview.

Thanks,
Michelle

Siber Systems Inc. - Jul 8 2013 at 12:32pm Copy Link

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Roderick Nicolson I've been using RoboForm for many years now. And there is only one reason for that - it's one of the most useful programs I own. I now have hundreds of passwords I don't know. They are all very complicated so are effective. Before RoboForm they were very simple and probably easy to crack. And now I only need to know one, which is fantastic as far as I'm concerned. It also allows me to store personal and important information in an easy to use and find way.

From what I've seen website changes continue to make it difficult for password managers. I have to update often otherwise new windows and pages become invisible to RoboForm. This seems to be a continuing battle.

I only ever had one major flaw concern about RoboForm. It was during version 6. I have never mentioned it before now, however, and so am curious as to whether Siber Systems was ever aware of it's flaw.
I used to use my last laptop and computer very heavily, as I still do with my new one now. And I never had a problem running RoboForm with the old laptop and computer - that was - until my systems became heavily overloaded. Then, all of a sudden, I found I could access all my RoboForm Identities, and Safe notes, without the need of a password.
As said, I never mentioned it and so could not have expected a fix for that problem. I have noticed though, that on version 7 the bug that I saw on version 6 does not exist, so am now curious as to whether Siber Systems had been aware of this problem at the time.
I am not bringing this up for any wilful malicious pleasure, as I'm a full advocate of RoboForm. I love it, and it makes my life online so much more manageable than it had been before I'd used it. I'm bringing it up out of an interest. I'm interested in the variety of ways a company like Siber System must use to search out and deal with the multitude of problems they face, in an every changing environment to make their product water tight; and if my failure to say anything has had an effect on that.

Jul 9 2013 at 8:49am Copy Link

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Steven Aves I've used Roboform for somewhere around 10 years now. Currently I have the Everywhere license. Previously I had the need for the desktop version since I was using it in a small office environment. One of the unique benefits of the desktop version (I believe this is still true) is access to your Roboform data on a network. Each person can log in to their Roboform data on whatever terminal is on the network.

When I staggered staffing one terminal could accommodate multiple people's Roboform access. Also, I could manage the office-wide logins too.

Steve

Jul 9 2013 at 8:50am Copy Link

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BitsDuJUser With Roboform Everywhere, you already comromise the security of all your sensitive information and place it in hands of the company.

The company does not secure 100% safety and expressly declares to not to undertake any liability in cases of theft.

If the information is hacked, then you have no claims against the company for their irrespopnsible management of databases that could be potentially hacked.

If it was not hacked, does not mean that shall remain the same.

Have I understood the above correct?

Jul 9 2013 at 8:50am Copy Link

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Mark Johnson @Michelle - Siber Systems
thank you for responding to my question yesterday, but i was hoping to see a recent comparison between Roboform and LastPass. The reason I asked about a comparison is because I did my own comparison about 3 years ago. At that time I had a license for Roboform but was not satisfied with the accuracy of it filling out forms, including simple userid/password combinations. Often it would fill out forms inaccurately and I would have to go into Roboform settings to retrieve the userid/password to use manually on the forms. That's what made me go in quest of something else, and LastPass was the solution I found that worked much more accurately with a wide variety of web forms.

Basically that's why I was asking. I was wondering if improvements had been made in Roboform in the past 3 years in accuracy of form completion, so I should evaluate it again against LastPass. I'm quite surprised that Siber Systems doesn't do comparisons like this, to see areas where the software could be improved. If you don't do comparisons with competitors, how do you know where your product is lacking?

Thanks,
Mark.

Jul 9 2013 at 10:57am Copy Link

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Siber Systems Hi @Roderick,

This was never a problem that we identified, nor had any other user identified. The master password has always been required to access RoboForm data. Unfortunately, it would be difficult to go back now and try to try to replicate it. It may have been something simple like you changed the master password timeout. I apologize that I can't be more specific at this time, but without more specific details it's difficult to provide any additional info.

Please feel free to contact our support team anytime at support.roboform.com.

Thank you,
Michelle

Siber Systems Inc. - Jul 9 2013 at 11:40am Copy Link

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Siber Systems Hi @mailing,

Even if the servers are not secure (they are), the hacker would still need to know your Master Password in order to access your data.

Thank you,
Michelle

Siber Systems Inc. - Jul 9 2013 at 11:41am Copy Link

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Siber Systems Hi @Steven,

You are describing RoboForm Enterprise. Our Enterprise department handles this type of "office environment" license. For more information check out our Enterprise licenses here: http://www.roboform.com/enterprise.

Thank you,
Michelle

Siber Systems Inc. - Jul 9 2013 at 11:45am Copy Link

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Siber Systems Hi @Mark,

Thanks for your questions and comments. In the past three years RoboForm has definitely improved in all areas, including one of our most important features: form filling. You can try it for free by downloading the free trial at www.roboform.com/download. That way, you do not have to make any type of purchase until you try it out first.

As far as our competition, there are many other password managers in the market and more are appearing each day. We compare our product internally, but we do not publicize why we are better than each individual password manager.

One thing that does make RoboForm different from LastPass is that you have the option to store your data locally on your desktop and not in the cloud. You can test out both pieces of software and check out the differences if you would like.

Again, I do apologize but we do not do product to product comparisons of our password manager with others.

Thank you,
Michelle

Siber Systems Inc. - Jul 9 2013 at 11:56am Copy Link

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Mark Johnson @Michelle - Siber Systems
Thank you for your response. Since I sync LastPass among several computers and mobile devices the desktop only option is not viable for me.
Looking through your website I see an update history for the desktop product at http://www.roboform.com/support/news but I do not see an update history for the 'everywhere' product. Where can I find that?

Jul 9 2013 at 3:00pm Copy Link

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Siber Systems Hi @Mark,

The version news page is actually for our RoboForm Everywhere version updates here: http://www.roboform.com/support/news. The desktop version is included in Everywhere, so the version news is a combination of both. Any information within the updates that has to do with mobile devices or syncing are for the Everywhere option.

I hope this helps, thank you!
Michelle

Siber Systems Inc. - Jul 9 2013 at 4:51pm Copy Link

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Brian Smith Hi,

I tried to buy your product and the web pages says I have 25 minutes, but when I went to checkout the purchase page said that the code had expired. Any suggestions?

Thanks,
Brian

Jul 10 2013 at 12:52am Copy Link

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Don Seegmiller "discount code expired" 20 minutes before the countdown clock? Bummer!

Jul 10 2013 at 12:52am Copy Link

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Husker Tech Ditto that.

Jul 10 2013 at 2:13am Copy Link

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Siber Systems Hi @Brian, @Don, and @Harlan,

I apologize about that, we were having some technical difficulties on our purchase page. Please use discount code BDJ17 at checkout here:

Desktop:
http://www.roboform.com/p...p&dc=bdj17

Mac:
http://www.roboform.com/p...c&dc=bdj17

Thank you,
Michelle

Siber Systems Inc. - Jul 10 2013 at 5:50am Copy Link

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Siber Systems Hi everyone,

Thank you for all of the great comments and questions regarding RoboForm Desktop. At the last few hours of the promotion some of you experienced difficulties purchasing, we have extended the Bits du Jour discount until the end of the week for you in case you are still needing to purchase. Here are the links to purchase:

Desktop:
http://www.roboform.com/p...p&dc=bdj17

Mac:
http://www.roboform.com/p...c&dc=bdj17

Also, if you would like to follow us on our social media channels here are the ways that you can connect:

www.facebook.com/roboform
www.twitter.com/roboform

Thank you,
Michelle

Siber Systems Inc. - Jul 10 2013 at 6:04am Copy Link

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Roderick Nicolson Thanks for your reply.
As said, it's water under the bridge now.
Keep up the good work.

Jul 10 2013 at 11:27am Copy Link

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Siber Systems Hi @Roderick,

Thank you for your comments, have a great day!

Michelle

Siber Systems Inc. - Jul 10 2013 at 11:29am Copy Link

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Husker Tech Thank you. Many software vendors quit looking at the discussion board the moment their promotion is over.

Jul 15 2013 at 5:20am Copy Link

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Siber Systems Hi @Harlan,

You are very welcome! If you need any additional support when you start using the software please contact our support team at http://www.roboform.com/support. We have a 24/7 support ticket system on our website, a live chat M-F, and our phone lines are open M-F from 9am-7pm EST at 1-877-762-6367.

Thanks,
Michelle

Siber Systems Inc. - Jul 15 2013 at 5:42am Copy Link

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Craig Haywood I have been using roboform for almost ten years now. Still one of the best password managers out there. I don't know if I am just too used to it, but I just can't seem to find a worthy alternative.

Sep 17 2014 at 1:30am Copy Link

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webdancer What version is being offered, please? With the current version of RoboForm being 7.9.9 and Siber Systems's history with updates/upgrades/whatever, purchasing this deal, at this time, could be a risky proposition.

Sep 17 2014 at 1:30am Copy Link

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Richard Andersen Current version is 7.9.9, will there be a free upgrade to 8.0?

Sep 17 2014 at 1:57am Copy Link

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Andreas Hoffmann Yes, would also like to know if the update to v8 is free.

Sep 17 2014 at 3:03am Copy Link

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Siber Systems Hi Guys, If version 8 is released in the next three months, you will be receive the upgrade for free. Also, please note that you are not required to install the update and version 7 will still be fully functional. Please let me know if you have any further questions about it. Thanks!

Siber Systems Inc. - Sep 17 2014 at 6:50am Copy Link

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Dennis Johnson Subscribing to hear the v8 answer.

Sep 17 2014 at 7:04am Copy Link

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TESS273 @Richard,
I asked the same question to Roboform Support team about 2 weeks ago. They said,

-------------
Most likely this RoboForm 8 upgrade will be free for RoboForm 7 users or at least with significant discount.
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Note: there is no ETA for RoboForm 8 release.

Sep 17 2014 at 7:04am Copy Link

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pumpkin @Siber Systems: Could you please tell us a bit more about the main changes/improvements from version 7 to 8?

Sep 17 2014 at 8:31am Copy Link

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Siber Systems @webdancer @RichardAndersen @AndreasHoffman @DennisJohnson @Tess273 -

Hi Guys, If version 8 is released in the next three months, you will be receive the upgrade for free. Also, please note that you are not required to install the update and version 7 will still be fully functional with your existing browsers and operating systems. Please let me know if you have any further questions about it. Thanks!

Siber Systems Inc. - Sep 17 2014 at 9:22am Copy Link

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Sandro Perotti Does this offer include the option to add RoboForm2Go to the purchase? Price?

Thank you

Sep 17 2014 at 9:51am Copy Link

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MojoMan Quick questions....

Does RoboForm store bookmarks ? Just wondered as it would be a better alternative to what I'm using now if it does.

Sep 17 2014 at 10:30am Copy Link

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Dwayne Reid How do I synchronize all of the RoboForm Desktop installations that I have. I don't have (and don't want) an Everywhere account because I am opposed to the high subscription cost for Everywhere.

Sep 17 2014 at 10:31am Copy Link

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Siber Systems @pumpkin - We have not yet finalized a set of features for a RoboForm 8 release.

Siber Systems Inc. - Sep 17 2014 at 10:31am Copy Link

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Siber Systems @SandroPerotti - This offer does not include RoboForm2Go.

Siber Systems Inc. - Sep 17 2014 at 10:32am Copy Link

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Siber Systems @MojoMan - Yes, RoboForm can store bookmarks for you :)

Siber Systems Inc. - Sep 17 2014 at 10:33am Copy Link

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Siber Systems @DwayneReid Where are you looking to sync your existing Desktop data to? Another computer?

Siber Systems Inc. - Sep 17 2014 at 11:36am Copy Link

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pumpkin Could you please tell us a bit more about the main set of features? What's the take away differences/improvements of version versus 8? I'm asking because I have currently a Roboform2Go license and a Giveaway of the Day or something similar Roboform Desktop license. I'm wondering if it'd be worth it for me to buy this Bits Du Jour offer to have version 8 when it'll get out of the oven. Thanks for trying to elaborate a bit. I appreciate it.

Sep 17 2014 at 11:59am Copy Link

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Siber Systems @pumpkin - I'm sorry, but like I said before, we don't have a list of features yet. I wouldn't recommend getting this offer just to obtain the free upgrade to version 8, since we don't have any plan for a release at this time.

Siber Systems Inc. - Sep 17 2014 at 12:31pm Copy Link

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Dwayne Reid I'd like to sync all of my RoboForm desktop licenses to each other and to my Android devices. How do I do that?

Sep 17 2014 at 2:07pm Copy Link

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Ulrich @Dwayne - They don't state this explicitly, but if you set up a RoboForm Everywhere (Online) account, you can sync your logins and bookmarks on computers where you have RoboForm Desktop installed, as well as with your Android phone. I have three desktop licenses, and changes made on one PC is mirrored to the others, as well as to my phone and tablet, using this method.

Sep 18 2014 at 1:00am Copy Link

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Clive Richards Can this offer be used to renew or extend an existing roboform everywhere subscription?

Sep 18 2014 at 7:34am Copy Link

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Keyboard Cowboy You can get a discount on the Roboform Everywhere version now at the Roboform site. With the discount, it costs $4.95 for the first year. Granted, the cost after the first year is, in my opinion, high at $20/year. I admit I'm tempted, at least to give it a try for a year. In my opinion, a license that doesn't have free upgrades for life, and can only be installed on one computer, is very expensive at $30.

Sep 18 2014 at 7:35am Copy Link

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Siber Systems @DwayneReid - It sounds like RoboForm Everywhere is what you need! :) The version you have (Desktop) is RoboForm on a single computer without online storage or syncing.

Siber Systems Inc. - Sep 18 2014 at 7:37am Copy Link

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MojoMan @Keyboard Cowboy - I went to the website and it appears to me that the license for RF Everywhere covers usage on all your computers. So, imho that makes RF Everywhere a cheaper alternative and a better solution since it syncs on all your devices. And... it appears to have a comprehensive browser toolbar (though it takes another line of browser real estate).

I've been using Last Pass which works very nicely for passwords and basic form filling. RF does more than the free version of Last Pass though the free version of PL does sync and is therefore a free solution. For myself, having bookmarks available across all devices, which RF does, is an important advantage.

I'm giving RF Everywhere a trial and will likely subscribe if it functions as I expect.

HTH

Sep 18 2014 at 9:43am Copy Link

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Keyboard Cowboy Dwayne -- I agree, I bought the Roboform Everywhere version at the $4.95. That's a stellar deal to try a program out. The usual $20 per year to continue the "subscription" seems a bit high in price, but I admit it isn't fair to judge the cost until I use the program. I've been a big fan and user of Password Depot for many years....PD is the benchmark for comparison. I'm anxious to wring Roboform out -- I've been an armature beta tester for many software programs for years now and this will be a fun project.

Sep 18 2014 at 9:45am Copy Link

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Siber Systems @CliveRichards - This is only for RoboForm Desktop, but stay tuned, you might see a deal for RoboForm Everywhere sometime soon ;-) Thanks!

Siber Systems Inc. - Sep 18 2014 at 11:54am Copy Link

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