Virus Scan for RollBack Rx Professional

Ernest Mezei Can I purchase three licences or just one?

Jun 22 2008 at 4:17am Copy Link

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Support You can purchase upto 4 license with the offered promotion. Thanks.

Horizon DataSys Corporation - Jun 22 2008 at 6:35am Copy Link

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Yvonne Renfrew I was a longtime user and fan of GoBack -- at least until it started being passed around from hand-to-hand.

Having been hankering for a suitable replacement, I purchased and installed this product [RollBack RX Version 8].

Since that moment, I have been in Blue Screen HELL, and cannot get out. I am wholly unable to use my machine at all, in Safe Mode or otherwise.

I submitted this problem to the publisher's tech support (using a different machine, needless to say, which I had to resurrect for the purpose), and will report back on their responsiveness (assuming I have not by then blown my brains out).

I suggest you be cautions in installing this program. Especially, I suggest you NOT accept the option (presented during installation) of doing away with Windows' own system restore functionality. In fact, you should definitely create a Windows Restore Point just in case you end up with problems like mine.

Jun 24 2008 at 7:35am Copy Link

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Yvonne Renfrew As promised, my follow-up:

I finally was able to resurrect my machine (caught in BSOD Hell since last night) shortly after 5pm tonight with instructions from the publishers of RollBack RX.

The publisher obviously was aware that this kind of problem arises, yet gave no hint of it in their promotional materials. The "fix" came with the advice that I should not attempt to install RollBack RX again, because the same result would be probable.

This plainly is not due to my having last-century or oddball equipment (the machine in question is a ThinkPad T60p).

While the publisher's support [via email only] was ultimately helpful, it cannot recapture for me the hours devoted to putting my machine back into the condition is was before I made the unfortunate decision to install that software, nor what is (in this case) some really unfortunate consequences of the loss of my computer during that time.

Jun 24 2008 at 1:36pm Copy Link

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Support We are unsure why you have experienced such a problem however, we do know the problem is related to your computer's MBR. It could be possible that GoBack (as you've mentioned) or another disk cloning/encrytion application was not cleanly uninstalled or some other application was blocking the very first hard disk sector from writting - This first sector is known as the MBR (Master Boot Record); and is the last section that needs to be written to during the installation process.

It's a special compatibility problem with your MBR, which maybe or maybe not be due to Rollback Rx (as we are unable to see the installation log files). In our estimation this is probably an isolated incident as we know for sure Rollback Rx works with generic MBR on XP based systems. We have over 300+ downloads per day; and would here of more similar cases if this is a fault in our software.

One of our senior techs have called back on this in hopes to resolve your issue.. If you experience the problems again, pls follow up on your existing support ticket with our development team.

Horizon DataSys Corporation - Jun 24 2008 at 4:43pm Copy Link

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mustaffa Hassan I am in Singapore. How can I buy it. What is the price for 4 licenses in USD and SGD pls

Jun 26 2008 at 4:47am Copy Link

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Roger Thomasson Mustaffa, the promotion has technically expired, but you're in luck. Lyle, the developer, has agreed to offer the discount for a few more days. I'll email you the details shortly.

-roger

BitsDuJour Admin - Jun 26 2008 at 4:53am Copy Link

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mustaffa hassan Roger
There is a time lapse of almost 12 hrs cos mine is 12.00mn
What's yours now ?

Jun 26 2008 at 5:00am Copy Link

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Booby Henrik I tried the RollBack Rx software and it seems to work well with Vista. I am now 3 days into the trial and it is looking pretty good thus far.

Nov 6 2008 at 4:01am Copy Link

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Chad Biggerstaff I bought this program many months back and it works. I am always having to install/test software and am always too curious to try out that latest application I've heard about. Rollback saved me the few times I got burned. It also saved me a couple times when for some reason my (previous) UPS was a split second too slow and my registry would get corrupt or some other critical file(s). Simply press a key to go into the pre OS boot program it creates and tell it to go back to a previous snapshot (which it creates faster than anything else out there only take around a minute).
Big negative to the program is that it does slow down the system (boot times mostly). So if you're all about performance avoid it, but if you're all about recovering from a mess easily and being able to quickly create snapshots then get it.

Nov 23 2008 at 5:24pm Copy Link

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Freddy Maier RollBack software seems very good except that it is not written anywhere what to do when your HD crashes and you have to install a new Hard disk. Then, we would like to be able to install everything back on the new empty HD....
Is there any possibility ?

Nov 24 2008 at 6:42pm Copy Link

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Carlos Matias Hi. Be careful. I just tried the demo version under my Vista64 workstation.
Result : windows don't boot. After safemode boot and uninstall of of RX I had to do a system restore, but still don't boot because the MasterBootRecord of c: drive is now broken.
After a bootrec.exe /FixMbr it's ok now.

3 hours lost....

Regards

Nov 24 2008 at 8:21pm Copy Link

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Dave Allen Are you going to let these people down as well Dan???

Nov 24 2008 at 11:43pm Copy Link

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John Gilchrist I have spent 10 minutes reading parts of your website. It is not clear to me where snapshots are saved. Online, at your facility? Or, on part of my hard disk? Which is it? Thank you, John Gilchrist

Nov 25 2008 at 1:08am Copy Link

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UDAFS PEANS I AM DELIGHTED.

Nov 25 2008 at 2:48am Copy Link

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Support Snapshots are not saved as files or folders. The snapshots are saved directly onto the hard drive sectors as sector maps. We do not save any snapshots online etc.

Here are some KB articles that may help you better understand how RollBack Rx works and how snapshots are determined:
http://support.horizondat...stionID=18

http://support.horizondat...stionID=23

http://support.horizondat...tionID=318

Horizon DataSys Corporation - Nov 25 2008 at 11:02am Copy Link

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Support RollBack Rx has a mini OS that needs to install. This subconsole installs and boots prior to window bootup. This feature protects your PC even if Windows can not boot up. In order for RollBack Rx to protect the entire contents of your hard drive it needs to write to the very first sector of the hard disk. This first sector is know as the Master Boot Record (MBR).

The reason that you may have experienced troubles installing RollBack Rx is that you may have a disk imaging, or hard drive encryption software (Ghost, Acronis, Goback etc.) already installed... RollBack Rx needs to write to the MBR, so they bump chests with other applications that try to protect the MBR.

What is needed is to temporarily disable any apps that are blocking the MBR writes untill RollBack Rx completes its installation. The MBR is the last part of its installation.

Horizon DataSys Corporation - Nov 25 2008 at 11:08am Copy Link

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Peter Wallace I can't get this to run on Vista. It gives some significant Java errors. It also says it has to go into basic colors / Vista Basic Visual elements.

Is there a minimum version of Java needed?

Nov 25 2008 at 3:46pm Copy Link

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Peter Wallace With the LifeCalc Software - I can't get this to run on Vista. It gives some significant Java errors. It also says it has to go into basic colors / Vista Basic Visual elements.

Is there a minimum version of Java needed?

Nov 25 2008 at 3:49pm Copy Link

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Peter Wallace The problem I am noting is NOT with the Rollback software - ONLY the LifeCalc. I am not sure why my posts are coming into your product but I apologize up-front. I tried to post twice but it keeps coming into your product.

Nov 25 2008 at 3:51pm Copy Link

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C. Nevius Great Software. I used to be a GoBack user and fan, several years ago. But, now I am a BIG Rollback fan and user. I do have a disk image program running on my XP system. So I did restart my computer with that software disabled, and the RollBack installer work just fine. RollBack does slowdown the boot-up-time a little, but the computer is just as fast as it was not running RollBack. I will never be without it again.

May 19 2009 at 6:48am Copy Link

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Patrick J. Is it correct that we receive only 1 product key (for activation) if we order 2 licenses?

May 24 2009 at 10:49pm Copy Link

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Support This is incorrect. You will automatically recieve a single license once the order is made. However, the technicians will add one more (or as many purchased) licenses /PRODUCT IDs to your account. Therefore you will receive an additional license(s) in a separate email from our support staff.

Horizon DataSys Corporation - May 25 2009 at 12:47am Copy Link

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A N does rollback support 64bit os?

May 25 2009 at 2:36am Copy Link

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Mr Patrick purchased earlier today & all works as a charm (raid 64bit's vista)

thought this would be a nice complement to terabyte's 'image for windows' wich i also purchased from bdj

i was a bit sceptic buying at first hence not very fund of such hardware licensee routines wich horizon uses,
but after some reading at your userforums it seems working so, fine with me

might as well ask
1. will you compile 64bit's in near future
2. can i reset my activation when win7 arrives, im likely to purchase new hardware as well for win7

May 25 2009 at 4:57am Copy Link

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Support RollBack Rx version 9.0, which is currently be offered already fully supports Vista 64bit.

If you need to reset your activation, you just need to submit a support ticket to our technicians at http://support.horizondatasys.com

Horizon DataSys Corporation - May 25 2009 at 5:36am Copy Link

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D :- ) does this come with lifetime updates?

Nov 26 2009 at 2:06pm Copy Link

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Daniel La Rubio Will Rollback Rx work with Windows 7?

Nov 29 2009 at 1:33am Copy Link

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Support Yes. RollBack Rx V9.1 is the latest release and it fully supports Windows 7

Horizon DataSys Corporation - Nov 29 2009 at 8:10am Copy Link

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Support Lifetime updates do not come with the RollBack Rx license. However, users can subscribe to our annual support & Maintenance for $10.35 per annum. You can find out more about our GOLD support plans at the following url: http://www.horizondatasys...7010.ihtml

Thanks.

Horizon DataSys Corporation - Dec 2 2009 at 2:58pm Copy Link

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Paul B Support at the company does not seem fully conversant with the technical aspects of the product, however they seemed to try and help.

Shame no one from the company has answered the above question.. Perhaps they will today.

Downloaded the trial version yesterday and it works of for me at the moment.

Dec 2 2009 at 6:21pm Copy Link

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Robin Edwards I assume this offer is for the latest 9.1? I can't see the version number anywhere!

Dec 2 2009 at 7:16pm Copy Link

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Chris Kob I have been to the Horizon DataSys website and read all of the product specs, descriptions, and comparisons. It all sounds too good to be true, so I must be missing something.
When comparing to imaging software nothing is mentioned regarding hard disk failure or a virus damaging the MBR or something else requiring a reformat/restore situation. What about files that are physically erased? Are they saved somewhere? How does RollbackRx compare with those scenarios? That's what I would need as "disaster recovery" software. Or is it meant to be like the name implies, to just roll back changes..

Dec 2 2009 at 8:35pm Copy Link

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Happy Buyer If they can not tell us about lifetime updates? that D :- ) has asked on Nov 26 2009 10:06pm.what must there support must be like?

im disapointed in this, and i was going to buy this.

Dec 2 2009 at 9:32pm Copy Link

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Paul B I have had a chat with their support people, and they have said the license will work for Version 9.

For version 10 there will be an upgrade path, with I believe discounted costs.
http://www.horizondatasys...?id=203367
http://www.horizondatasys...7010.ihtml

Dec 2 2009 at 10:01pm Copy Link

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Mitch B hehe, upgrade path?
they better give current users of v9 a free upgrade to10, thats my own opinion of course.
i bought v9 last time offered here & turned out to be pita,
reading their forum seems im not the only one with similar problems.

horizon have recently released a fresh build wich works much better, alot better!

Dec 2 2009 at 11:01pm Copy Link

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Jon Koerner Question: Multiple-computer licenses pricing?

Apparently, this offer is for a license that can be installed on only one computer, correct?

The product website shows discounted pricing for licenses for multiple PCs (e.g. 1-PC license = $69, 2-PC license $109, 3-PC license $138, 4-PCs = $179, 5-PCs = $225.

So can we get the 5-computer license under today's BitsduJour 65% off offer? -- i.e. $225 - 65% = $78.75?

I would want a single, 5-computer license serial #, not 5 separate serial #s, which becomes too difficult to kepe track of, as computers are retired/replaced/etc. Especially since it comes with the free Rollback RX RMS (remote management server) software for managing the client computers' Rollback Client software.

Dec 3 2009 at 12:58am Copy Link

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Rob User Can Rollback RX work on Windows 7?

Dec 3 2009 at 1:31am Copy Link

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Support Yes, the offer is for the latest version 9.1. Updates to all builds in Version 9.x are free for all users.

Horizon DataSys Corporation - Dec 3 2009 at 1:53am Copy Link

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Support Unfortunatly, there is no lifetime free updates. If you purchase version 9.1 you will receive all version 9.x builds for free. As an existing customer you would receive a 25% discount if you would like to upgrade to a newer version in the future.

Our commercial customer purchase annual maintenance. This provides you with an upgrade path to new versions at a 50% discount. If you would like to purchase our GOLD support - the cost is $ 10.35 per year.

Horizon DataSys Corporation - Dec 3 2009 at 1:58am Copy Link

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Support You're right RollBack Rx is not a "traditional" imaging product. RollBack Rx keeps track of sector changes on the hard drive and writes it sector maps directly onto the hard drive at the physical layer. RollBack Rx sits below the Windows OS and this is why it is able to roll-back everything.

RollBack Rx is designed to meet the daily needs of users - who do not wish to spend hours reformating and re-imaging thier systems with ghost or acronis and the likes. RollBack Rx provides immediate recovery to any snapshot that has been taken.

RollBack Rx can recover from 98% of PC issues that relate to OS ans software changes. However, if your Hard Drive physically gets damaged - then all bets are off... In this case you would need to keep a bare-metal image of your system. We have a product that does image like Ghost. It is called Drive Cloner Rx. You can see it on our website.

Horizon DataSys Corporation - Dec 3 2009 at 2:05am Copy Link

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Support You are correct, this license offer is only for single licenses of RollBack Rx. We can not extend this offer proportionally to include our bundle packs.

You can purchase this offer multiple times, however we would not be able to offer a 5 license pack at $78.75.

Horizon DataSys Corporation - Dec 3 2009 at 2:08am Copy Link

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Support Yes. RollBack Rx fully supports windows 7 32 and 64 bit PC's

Horizon DataSys Corporation - Dec 3 2009 at 2:11am Copy Link

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Chris Koeb Thanks Lyle for the quick response. That better answers my most of my questions, however being a rather technically nosy, I'd like a little more detailed information if you don't mind explaining it without releasing anything proprietary.

I'm guessing that the two approaches can be used simultaneously. For example, using Rollback Rx on a daily Mon-Sat, and imaging on a Sun. Correct ?

Lastly, you say the product " Rx keeps track of sector changes on the hard drive and writes it sector maps directly onto the hard drive". What do you mean by "keeping track" and "writing sector maps" ? Is it saving only changed sectors? If so, where is it writing them? If not to a hidden sector, then to a file withing the file system? I'm trying to understand how deleted files can be restored.

Again, thank you for all the info. I think I know enough now to purchase the product, I'd just like to understand a little about the "insides" so I can plan my recovery strategy.

Dec 3 2009 at 5:39am Copy Link

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Support The response is quite lengthy to be posted here. You should take a look at the following forum topics. They will provide you with a good insight into your questions:

http://horizondatasys-for...dents.html

http://horizondatasys-for...ative.html

You could run RollBack Rx and Cloning/imaging together. However, you will need to install RollBack Rx first and then your disk imaging solution. Both of these solutions need to write to the MBR (master boot record). Also, keep in mind that if you do choose to run your Disk imaging application on sunday; you will only be imaging your most current snapshot. The reason for this is that Disk imaging apps can only copy "what they can see". Therefore, the state in which your system is on Sunday - or the snapshot that you have you system on would be the state of your PC's image... The image will not contain the RollBack Rx applicaiton or its other snapshots.

RollBack save disk space by mapping out only changes that have been made since the previous snapshot; this is what is meant by tracking changes in the sectors.

Horizon DataSys Corporation - Dec 3 2009 at 6:17am Copy Link

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Chris Koeb Lyle,
Thank you again for your quick response. Since my last question I did some more digging in the knowlege base on your website, and in fact did come across those links you referenced. I must say, Horizon DataSys has the most comprehensive help and information data readily available that I have ever seen. My compliments to you all.

I did read that since cloning was removed from RBRx that you now offer the Drive Cloner Rx at a discounted price of USD$9.95 (at time of purchase - online only). Since I just purchased RBRx, can I still partake of that offer ? That really sounds like the best overall solution, covering all aspects of completely securing a hard drive and it's data.

Dec 3 2009 at 8:07am Copy Link

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Stephen Cohen Have the problems associated with defragging a hard disk been fixed?

Dec 3 2009 at 8:37am Copy Link

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Support Thank you. The Drive cloner Rx is sold as a separte product. I can not do anything to lower the cost of the product here. However, Bits Du Jour will be promoting the Drive Cloner Rx next month as well as our Executable Lockdown.

Horizon DataSys Corporation - Dec 3 2009 at 8:50am Copy Link

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Robert Nitrio Lyle,

I have downloaded the trial version of Rollback Rx and I plan to test it ASAP. I have a question about the product that I would prefer to discuss offline (for reasons that will become obvious once I can send a private email to you). Nothing serious, but I think it would be better handled offline.Then, if you would like to post the conversation here, I would have no objection whatsoever.

I will look forward to your reply.

Jan 20 2010 at 4:13pm Copy Link

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Carl Whitt I used to use Roxio GoBack ver. 3 which was only good through Windows X P, and I have Vista now, and planning on upgrading to Windows 7. Is RollBack rx pro compatible with Windows 7?
Also if RollBack in installed on vista, is their any problem reinstalling it on Windows 7?

Jan 21 2010 at 4:34am Copy Link

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Support Yes - RollBack Rx is fully compatible with windows 7. If you are upgrading your system from Vista to Windows 7, you should uninstall rollback Rx first and then upgrade to Windows 7. As long as RollBack Rx is going to be on the same PC then you should not have any activation issues. However, if the Windows 7 PC is a different PC (hardware wise) then you would need to transfer your license. You can do this by submitting a support ticket with us at http://support.horizondatasys.com

Horizon DataSys Corporation - Jan 21 2010 at 9:27am Copy Link

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Carl Whitt When will Rollback RX Pro have a option to restore the complete hard drive, similar to Ghost?

Jan 31 2010 at 5:41am Copy Link

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John Lai Question about Rollback.
Say I install a software today & uninstall it a week later. Meanwhile, my PC has got a lot of new files from internet downloads, saved data files from applications etc.

A week later, I roll back to yesterday ( date before the software installation), will only my system roll back or my data also?
In other words will all new data (since installation of the software) on my PC be lost

John

May 29 2010 at 2:02am Copy Link

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Support John - To answer your question; RollBack Rx protects the entire contents of your hard disk. Your OS, system files, data - everything. So if you roll-back to a specific date - Everything will be exactly as it was when the snapshot was taken. Therefore, if data existed at the point in time when the snapshot was taken - then the data will be available.

Having said this; you can import files from other snapshots. So if you roll-back to a point prior to the installation of some application and now would like to still have access to your files that you may have created in another snapshot, you can use the file import feature after you roll-back your PC.

Horizon DataSys Corporation - Jun 11 2010 at 7:18am Copy Link

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Patrick J. Please note, Rollback Rx and many other applications of this type doesn't protect against SafeSys and different versions of TDSS.

Jul 8 2010 at 12:58am Copy Link

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jaime dwight I love this

Jul 8 2010 at 5:33am Copy Link

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Support There is no software solution including Anti-Virus applications that can protect the PC from this type of virus. The reason being that this type of virus writes to the hard disks directly bypassing any software device drivers (including Microsoft drivers). So basically no software can protect the system from it, unless it's a hardware based solution.

Horizon DataSys Corporation - Jul 9 2010 at 4:48am Copy Link

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Support Adding to this virus issue:

Although most logical software cannot deal with this type of problem. It is pretty easy to stop this virus, you just need to configure your antivirus software or something like Executable Lockdown, to prevent installing and loading of device drivers without your consent. (The virus does the direct disk write through a device driver).

Horizon DataSys Corporation - Jul 9 2010 at 4:54am Copy Link

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anthonyraynor? I still have a hard time wrapping my head around how snapshots are different from restore points, but the space savings is a big deal. This reminds me a lot of WonderShare Time Shuttle. http://www.wondershare.co...uttle.html

Jul 10 2010 at 2:02pm Copy Link

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jaime dwight I have found this software works perfectly, I have been using it for about 6 months and it has saved me hours of work. I have two copies now and intend to get another. No doubt prevention is better than cure, but for those times when the gremlins stick out their tongues as they run amok with no known reason other than the day has a 'y' in it, I've found a quick dose of rollback rx works for me.

Jul 10 2010 at 5:47pm Copy Link

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Jack B. From your Knowledge Database: Can Rollback store its offline backups on a network share (or a NAS) (or a SAN)? Yes. Rollback can store and restore from a remote LAN drive. Just to be sure I understand this correctly. Rollback can do offline backup. So if my hard drive explode and set in fire, or it is stolen, I can buy another hard drive, then use Rollback to retrive the image of my old hard drive and continu my life like if nothing happened? Do Rollback need to be installed on the "backup server"?

Jul 11 2010 at 11:45pm Copy Link

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Jack B. Oh nevermind. I found the answer in your forum ( http://horizondatasys-for...aging.html ). I understand it's not possible anymore since version 9.

Jul 12 2010 at 12:51am Copy Link

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Ben Deeper If this program can do 1/2 or 3/4 with Vista or Win 7 of what GoBack could do with XP, it's worth more than piles of gold. GoBack was the most important software during the 80's and Roxio & especially Symantek killed it off. Why? It would put Symantek's Anti-Virus scareware out of business. They want PC users to be in terror of the virus makers. GoBack made them impotent.

Jul 13 2010 at 7:21pm Copy Link

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Roger Thomasson A gentle politeness reminder to all newcomers...

BitsDuJour Admin - Jul 14 2010 at 1:29am Copy Link

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Louis H @Jack B... What would be really nice is if they offered a bundle discount for Rollback RX with Drive Cloner RX. Nonetheless I am seriously considering giving this a try at 65% off.

Any other folks out there who have actual experience with this program?

Jul 14 2010 at 5:20pm Copy Link

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Louis H I read the upgrade policy

http://www.horizondatasys...3367.ihtml

And I also read

http://www.horizondatasys...7010.ihtml

And am a bit confused.

If we purchase the Annual Maintenance Program, is the cost for upgrading to a major version change (V9 to V10) a 25% or a 50% discount? (The first link says it's 25 and the second says it is 50.)

And would such a purchase, according to the 2nd link, allow us to purchase Drive Cloner RX at 50% off?

Thanks......

Jul 14 2010 at 8:09pm Copy Link

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DrTeeth I multiboot several versions of windows. Would one licence cover me for all the windows installations on ONE PC? Thanks Guy

Jul 15 2010 at 2:01am Copy Link

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Jim Maioriello Hello, I cannot find licensing information on the Horizon DataSys website. So, I will ask here....

I have two machines that I use for my work. How many licenses do I need to install RollBack Rx on both?

Also,

Thanks,

Jim

Jul 15 2010 at 2:07am Copy Link

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DrTeeth Just seen on previous comments that software writes to the MBR. That will upset my BootManager and partitioning software, which uses a proprietary system to allow > 200 primary partitions.

Jul 15 2010 at 2:08am Copy Link

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Support Luis,

It looks like the upgrade policy on our website has not yet been updated, as per our recent management decisions... With our new upgrade/update policy - customers that purchased our annual maintennce (support) would receive free lifetime updates/upgrades and new versions. The annual maintenance fee is around USD$ 10 and can only be purchased at the time of sale.

Customers that do not purchase the annual maintenance can receive free updates to the current version of RollBack Rx and would be eligible for a 25% discount on future versions.

Horizon DataSys Corporation - Jul 15 2010 at 2:21am Copy Link

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Support Guy, Rollback Rx fully supports multi-boot environments and you would only need a single license to support one physical machine. However you must follow the installation instructions on how to install RollBack Rx onto a multi OS environment. This info can be found in our knowledge base - basically you would need to fully install RollBack Rx onto your primary OS and then just install the GUI component onto your secondary and/or third OS partitions (since the subsystem only needs to be installed just once) Since Rollback Rx needs to boot prior to Windows, it needs to write to the very first sector of your PC's hard disk - this is known as the MBR (master boot record). However this should not effect your boot manager.

Horizon DataSys Corporation - Jul 15 2010 at 2:27am Copy Link

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Stephen Stimac I checked the website and they only provide email support. It appears anything else requires a pay service. I presently am having issues with 2 backup programs and they both require remote access support. If I pay for software, it should work properly. If it doesn't, the software company should stand behind their product and fix the issue. I'm not talking about user instructions, but basic functionality I've paid for when I bought the product. Email only support is not acceptable to me.

Jul 15 2010 at 2:59am Copy Link

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b a will it work windows 64 bits?

Jul 15 2010 at 4:09am Copy Link

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Dave Thosma will this workon my windows 7 home 64bits?

Jul 15 2010 at 4:23am Copy Link

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Support Stephen, All support is provided through our ticketing system (all emails are tracked) - all tickets are responded to within 24 to 48 hours. Gold clients (annual maintenance) are gauranteed 24 hours and can request a call back from our techs for issues that can not be handled directly via email. This policy is for all our end-user customers as well as our corporate and educational customers. Horizon DataSys does stand behind the RollBack Rx product. We have over 500 downloads per day, and can assure the majority of users that there is no issue with the software itself. Most support enquiries during trial period can be answered through the product help file which can be found here: http://www.horizondatasys...1210.ihtml Another option would be to communicate with existing users through our user forum at: http://horizondatasys-for...llback-rx/ In our industry it is not feasible to provide phone support unless the ticketing option does not solve the issue first. Our competitors (symantec, Acronis etc.) also do not provide cost-free phone support.

Horizon DataSys Corporation - Jul 15 2010 at 4:53am Copy Link

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Support Yes - Rollback Rx fully support Windows 7; both 32 and 64bit versions

Horizon DataSys Corporation - Jul 15 2010 at 4:54am Copy Link

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Matt H Just purchased and tried to activate. Getting a message that I've already reached my max activations. This is my first install and I've never had the software before. I put a ticket in for a manual activation. Not a good first impression.

Jul 15 2010 at 5:30am Copy Link

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Louis H Thank you Lyle! The revised update/upgrade policy sounds much better!!!

Remaining question.... Any discount offered for purchase of other products to Gold subscribers? I am specially wondering about Drive Cloner RX.

Thank you

Jul 15 2010 at 5:32am Copy Link

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Matt H Just an update, putting a ticket in I was able to get the activation issue fixed within one hour. Also I am an Win7 X64 and everything appears to be working fine.

Jul 15 2010 at 7:08am Copy Link

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Louis H Installed Demo without a hitch. Went ahead and purchased and activation of full product also went off without a hitch. I am using Win 7 Professional 64 bit with 4GB of ram. Main feature that did it for me was ability to rollback my system after installing various demos for programs I decide not to purchase. Windows System Restore has never worked in such a fashion as to truly return my system to the way it was before installing a Demo. With the amount of demos I try out it is well worth an extra $10 a year for an extra level of support and free upgrades.

Jul 15 2010 at 8:04am Copy Link

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Van Swofford Where are the snapshots stored, and is there a way for me to specify the location?

Is Rollback RX compatible with Shadow Protect backup software?

Thanks

Jul 15 2010 at 8:41am Copy Link

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anthonyraynor? This program has destroyed my windows install. After install it will spontaneously shutdown after after about 2 minutes. I booted into safe mode to uninstall it and now on reboot I can't even get into safe mode. I would approach this product with caution and use your best judgement.

Jul 15 2010 at 9:53am Copy Link

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Bob S CAUTION FROM A FORMER USER... I used Rollback Rx and found it easy to use and believe it does what is says. HOWEVER... it's important to realize that Rollback Rx is making and storing an image of your entire hard drive ON YOUR HARD DRIVE. I learned the hard way when my disk drive reached 150Gb (w/ capacity of 300Gb). At that point, I couldn't save any files because the image was taking up 50% of my disk space... took me about 6 hrs. w/ Geek Squad Tech Support before we realized what the problem was. So, if you are using well under 50% of the capacity on your hard disk, this might be useful. But if you are approaching or over 50%, it won't work... I had to uninstall. By the way, I couldn't reach Horizon's tech support because it happened over the weekend.

Jul 15 2010 at 1:35pm Copy Link

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Bob S I also had purchased the annual maintenance agreement but it didn't help when I encountered a problem over the weekend. Unless their hours have changed, Tech Support wasn't available until Mon.

Jul 15 2010 at 1:37pm Copy Link

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jaime dwight Honestly I now have four copies, I think a lot of problems arise because this works so differently from other software. You have to make sure it has access to the MBR during install and if you have existing software that attempts to block access to the MBR then it's not going to install properly, you have to disable any other software that protects the MBR until rollback has finished installing. As for space, you shouldn't be keeping every snapshot, there simply isn't any need. Mine takes a snapshot every night at 9pm because I know I will have finished working on my pc by then and all being well a few days later I delete that shot and defrag those left, of course it's going to fill up your drive if you keep every snap shot, set it up for once a day and take a shot yourself before you do anything like install software or edit the registry and you shouldn't have any problems. This is a real gem, and it is being offered for a song, it hasn't reached it's full potential yet, they have other software for just about any type of set up you can imagine. Used in conjunction with drive cloner I can do anything to my pc and I know I'll be just fine. Take the time to understand this software and you will agree.
My thanks to Horizon and to BDJ for bringing us this great software at a great price.

Jul 15 2010 at 3:18pm Copy Link

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Raymond Callan 'Louis H' - i've used Rollback RX for about a year and a half now and the program works very well. I have 3 licenses - one for an XP Pro laptop and two for Win 7 - both 32 & 64 bits. Programs like this make you feel invincible - that any non-hardware related problem can be fixed by simply rolling back - and, for the most part, that is true. It has saved me on more than one occasion!

As far as upgrades with an annual maintenance plan, i think it depends on which plan you pay for as to how much of a savings you get on the next version - i believe 'silver' is 25% saving and gold is 50% saving, if i recall correctly.

Jul 15 2010 at 3:35pm Copy Link

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anthonyraynor? This software would be great, but my computers are multiboot and obviously won't work in my situation. I regret that as I was going to get 2 copies.

Jul 15 2010 at 3:37pm Copy Link

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bsr007 Rollback RX looks like very useful software. I have a couple of concerns: (1) Does Rollback RX allow disk imaging software such as Disk Cloner RX to copy and restore an image ok? Many disk imaging software copy the MBR of the hard disk and give the option to restore the copied MBR or a fresh version. It is uncertain whether the Rollback RX snapshots on the MBR will affect the disk imaging process. During an image restore Rollback RX snapshots may be lost. (2) When upgrading Rollback RX to a new version does the current version have to be uninstalled first (along with all snapshots)? I would be grateful if the Vendor or people who have successfully used Rollback RX could comment on these issues. Many thanks.

Jul 15 2010 at 3:54pm Copy Link

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Raymond Callan Brenton,

1) Yes, disk imaging software works fine with Rollback from what i have read on their forum. Rollback will need to be uninstalled then reinstalled upon reimaging disk. I myself use Ghost 15 on my Win 7 32 bit machine.

2) Yes, you can't install one version on top of another. The older version must be uninstalled first then the newer version installed. When you uninstall, the uninstaller will ask if you want to keep the system as it is presently or, if not, you can rollback to an earlier snapshot/point in time.

Jul 15 2010 at 4:37pm Copy Link

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disenchanted 1. does the annual maint cover upgrades or just updates?

2. If not upgrades, would I have to renew both the list price and the maint agreement every year?

3. If someone doesn't maintain an annual maint option, will the software cease to work after the one year point?

4. Or will their version (whatever version it is when the one year anniversary rolls around) still keep working?

Jul 15 2010 at 4:49pm Copy Link

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bsr007 Hi Raymond, Thanks very much for your response. Just to clarify, do you remove Rollback RX before creating a hard disk image (or do you remove it only when you want to reimage the hard drive)?

Jul 15 2010 at 4:49pm Copy Link

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Nico Westerdale Due to the overwhelming response Horizon DataSys Corporation has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Jul 15 2010 at 5:00pm Copy Link

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joel kens Does the license have free lifetime upgrade? Thanks.

Jul 15 2010 at 7:09pm Copy Link

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_*_ I would like to know if I install a program that carries DRM if RollBack Rx will take me back before the point of the program install and also remove all traces of the DRM as well.

Jul 16 2010 at 2:21am Copy Link

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Stan @joel kens: Yesterday Lyle Patel from Horizon DataSys Corporation wrote:

"With our new upgrade/update policy - customers that purchased our annual maintennce (support) would receive free lifetime updates/upgrades and new versions. The annual maintenance fee is around USD$ 10 and can only be purchased at the time of sale."

So it's not a real lifetime license.

Jul 16 2010 at 5:28am Copy Link

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Spratts Pride Im only after buying this program, and i never got a email with my key. its not in my spam folder or in box :(

Jul 16 2010 at 5:49am Copy Link

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Beth C Interested in this programme but had an install error for which I have opened a ticket on the Datasys site. Will this offer still be open to me in the event that a support response takes longer than the time remaining for the offer. Thank you!

Jul 16 2010 at 7:20am Copy Link

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Brad Hi,

Normally I would not post this lengthy email here, so if necessary we can deal with this privately offline via my email. I want to give Rollback RX a trial, however given the time constraints on this offer I figured I would not get a reply back quick enough via your support channels in order to respond to this offer. Thus my post here.

This is whats happening,

Every attempt I make to install Rollback RX, after download and unpacking the install files, after selecting Autorun, choosing Install from your Autorun process, immediately launchs another dialog box which says, "Another version of Rollback RX is installed on this computer installation cannot continue" However I have not trialed this Program before, furthermore there is no listing for Rollback RX in Programs List, nor does a search through the directory Program Files show any list for Rollback RX or Horizon. What is curious is that after rebooting my system post the install attempt, I notice ever so briefly a taskbar Icon which identifies as Rollback RX if hovered over, yet any attempts to click on it fails to launch the program. After about a minute the Rollback RX taskbar Icon goes away. I have searched the registry for the word "Rollback" or "RX" to no avail. Nothing is returned except references to the actual file location of the downloaded install file. I am at a loss at what to do next. I have downloaded the file twice to eliminate a corrupt install file. But my best guess is that the installer is responding to a failed install from one of my attempts to install,that your installer sees a problem or it thinks it is already installed and refuses to engage another install. Is there anything else you might suggest to troubleshoot.

I have a screen print of the errant dialog box but cannot send through this medium.

Win 7 Professional 64-Bit, I7 940, 12 Gigs,

Stumped in Nor Cal,

7+ hours left to resolve before this offer expires.

direct email - bnperrault

sbcglobal.net

Thanks, Brad

Jul 16 2010 at 9:17am Copy Link

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jaime dwight David,

Did you get any email from them at all? It took me forever to find the license key it is a tiny font. If you paid by credit card, you should have gotten an email with your ref# if you scroll down on the left side should be the key. Paypal you get two emails the key would be in 2nd email. If you haven't had an email go to the site and try the web chat or drop them an email.

Jul 16 2010 at 3:39pm Copy Link

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Barney Rubble I discovered that if I don't uncheck the annual maintenance purchase $10.35 item, then the payment form later forces me to check a box agreeing that you will automatically charge my credit card for it each year in the future.

I wanted it for ONE YEAR ONLY. I do not do business with companies which force agreement to annual renewals up front. Unethical corporate policies suck.

Jul 16 2010 at 4:16pm Copy Link

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joel kens @ Barney Rubble, I agreed. I hate company acts like God. Norton-Symantec got sued because of this .

Jul 16 2010 at 4:41pm Copy Link

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Raymond Callan Brenton,

If you have to restore a backup, Rollback will automatically be part of the backup.

However, i have read in the Horizon forums, that the best plan of action would be to uninstall the program and reinstall. Others say the program will continue to work as it did before restoring backup, however, the only viable snapshot will be the ones produced after the backup is performed.

Jul 17 2010 at 11:21am Copy Link

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bsr007 Hi Raymond, Thanks for your help. Much appreciated.

Jul 17 2010 at 12:22pm Copy Link

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jaime dwight The annual maintenance can be stopped at anytime and you don't have to buy it at all, I bought 2 with and 2 without, in fact they give you the silver plan free.

Jul 17 2010 at 4:17pm Copy Link

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Stefan Hauber What, if the computer RB was installed on, is getting defect and is replaced by another one?

Can RB be installed onto the new one without the need to buy a new license?

Nov 24 2010 at 4:25pm Copy Link

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David Gilmour I picked up RollBack Rx the last time that it was offered on BDJ, and it has already saved my bacon on a couple of occasions since. I consider it one of the best finds that I have made here. My advice to evaluators is to invest some time in reading the documentation and forum postings carefully, to understand RollBack Rx's special way of working. You'll want to know, for instance, that you almost certainly want to disable defragmentation on the partitions on which it is installed, and that if you have multiple internal drives in your system, RollBack Rx can only work on one of them.

Nov 25 2010 at 12:54am Copy Link

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Support Stefan - Yes you can install it on the new PC if you have a hardware failure. You would need to let our support team know and they would reset your license for you. You would need to submit a support ticket by emailing support (at) horizondatasys.com

Horizon DataSys Corporation - Nov 25 2010 at 4:09am Copy Link

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Support David; Thank you for your support and feedback. You are right in that many users should understand how powerful of a product RollBack Rx is; and how it acts with defragmentation. Our forum can be viewed at http://horizondatasys-for...llback-rx/

Horizon DataSys Corporation - Nov 25 2010 at 4:12am Copy Link

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joe schmoe Is this a lifetime license or just for 1 year or through the current version?

Nov 26 2010 at 1:15am Copy Link

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Support When you purchase RollBack Rx; at the time of purchasing a license you will have an option to purchase "Lifetime Maintenance" - this is a subscription of $10.35 per year (based on a single license). If this annual maintnenace is active you will be eligible to lifetime updates/upgrades to new versions etc.

If you do not purchase the Lifetime Maintenance; then you will be able to keep your current version of RollBack Rx for as long as you wish without any penalty. However, if you would like to upgrade to a new version you would need to purchase it again at the list price.

Horizon DataSys Corporation - Nov 26 2010 at 2:04am Copy Link

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Raymond Callan I have used Rollback for several years - it does as advertised and has saved me several times too.

Too bad, however, when using imaging software (True Image, Ghost, Image for Windows) you must do a sector-by-sector image or you will not be able to boot into Windows once the image is restored due to a corrupt MBR. S-B-S imaging takes sooo long.

Correct me if i'm wrong Lyle - at least that's what i've read on the Horizon forum.

Ray

Nov 26 2010 at 11:29am Copy Link

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Support Raymond; you should not have any issue with creating the backup image using Ghost, Acronis etc. However, the backup that would be taken by these imaging softwares would only contain the most current system configuration (current Snapsho). Therefore you image would only contain the PC's state is it was in the current snapshot. All other snapshots and the RollBack Rx application would not be copiied over to the image - simply because Ghost, Acronis can not see the RollBack Rx app or its other snapshots.

We will be introducing RollBack Rx 10 in the summer of 2011 and it will work with our Drive Cloner Rx. Therefore our Drive cloner Rx will be able to take a complete image of the PC with all the snapshots and the RollBack Rx application.

Horizon DataSys Corporation - Nov 26 2010 at 11:48am Copy Link

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Raymond Callan Lyle, do you know this for fact?? This was my initial understanding as well but I believe many on the forums would disagree with you -

See here in the Rollback forums:

http://horizondatasys-for...ackup.html

Nice to know Drive Cloner will be compatible with Rollback installed.

Nov 26 2010 at 12:50pm Copy Link

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Support On the forum the users are discussing methods with another third party utility. I can not confirm or deny their findings, as we do not support nor test third party utilities. However we will fully test and Q&A our Drive Cloner Rx to become compatibile with RollBack Rx V10

We have some really knowledgable users on our forum; if you are interested in solutions integrating with RollBack Rx that is outside of our product offerings; feel free to join in the discussions with our clients and users on the forum.

Thanks.

Horizon DataSys Corporation - Nov 26 2010 at 1:14pm Copy Link

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Support We have a RollBack Rx video on you tube that may be of interest to new users. You can view it at http://www.youtube.com/wa...2GiOkn42CE

Horizon DataSys Corporation - Nov 26 2010 at 6:55pm Copy Link

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Roger Thomasson Just embedded the video in the promo page above as well :-)

-r

BitsDuJour Admin - Nov 27 2010 at 3:07am Copy Link

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Graham I just wonder what happens in this scenario. I install,buy and activate Rollback RX. However, lets say every 2 months I uninstall it so I can defrag and take a new image of my harddrive. Then I reinstall Rollback Rx. Will I run in to issues concerning the licence if I do this as I will do 6 installs over the year or does it not matter as long as the computer/harddrive has not changed

Nov 27 2010 at 4:11am Copy Link

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Support Graham,
You will not have any issue whatsoever. As long as you uninstall RollBack Rx and then Re-install the software back onto the same PC without changing the hard drive, you will not have any problem at all.

If, however, you change the hardware of the PC; RollBack Rx will claim that your license has "Exceeded the number of activations" simply because from the perspective of the software, it thinks that it is being installed on another (different) PC. If this instance ever comes up; all you would need to do is send and email to our support team or create a support ticket at http://support.horizondatasys.com and they will reset your license so that it can be used again on the upgraded PC.

Horizon DataSys Corporation - Nov 27 2010 at 4:17am Copy Link

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Go Fast But when you have to re-install on another drive, your system is not operational so you can't create a support ticket.
And if you can, but you are in a different time zone, you'll have to wait.
When you have to restore you're in a hurry. Waiting for support to reset your license? No, thanks...

Nov 27 2010 at 10:09pm Copy Link

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Support Rollback Rx will protect your PC from 95% of the worlds PC disasters. Hard drives ard systems nowadays are built pretty robust. However, nothing can protect your PC from physical damage to your PC. When a catastrophe such as this happens you would have to re-build your system... This includes having to re-install all of your Windows OS, Anti-Virus, Office utilities etc. RollBack Rx is another utility that you would also be required to re-install. Just as you may need to re-activate all of your existing software - whether online or manually; you would need to do the same for RollBack Rx.

Solution:

A support ticket of this nature is resolved within 24 hours - however, this does not mean that you are without protection. You can install RollBack Rx immediately onto your "New" PC. Firstly, download the latest build of RollBack Rx and install it onto your new PC.

The Trial version is a fully functional version of the software and will be fully functional for 14 days. During the trial you can setup your PC; you other software etc. Then send a quick email to our support team regarding your re-issuing of your license. Once you receive your PRODUCT ID - you would simply replace the trial key with your original PRODUCT ID and the 14 day trial restriction would be removed. Thus, you would be back in business.

Horizon DataSys Corporation - Nov 28 2010 at 4:45am Copy Link

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Go Fast Thanks Lyle, your solution will work...

Nov 28 2010 at 7:24pm Copy Link

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nevy l Hello would it be possible to upgrade to v10 if we buy this? I've heard about MBR corruption issues in this version.

Nov 29 2010 at 2:09pm Copy Link

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Support First of all there are no MBR corruption issues in the current version of RollBack Rx. Could you elaborate on this issue?

With regards to upgrading to RollBack Rx V10 - this would be possible if you purchase the current version (V9.1) along with the annual maintenance which costs $10.35. Upgrades to all future versions of our software are free to customers with a GOLD support plan. More regarding our upgrade policy can be found here: http://www.horizondatasys...3367.ihtml

Also, you can find out more about the benefits of the annual GOLD support at: http://www.horizondatasys...7010.ihtml

Horizon DataSys Corporation - Nov 29 2010 at 4:58pm Copy Link

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Hans Nielsen Woot are the diffrence for EZAFIX and RollBack Rx ??

Nov 30 2010 at 3:02am Copy Link

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Hans Nielsen ups name are EAZPro.

Nov 30 2010 at 3:24am Copy Link

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Support Both EAZFIX and RollBack Rx are the exact same products. In fact Horizon DataSys and EAZ Solutions are sister companies; serving two different markets. We rebrand RollBack Rx to EAZ FIX for our OEM and resellers worldwide. The RollBack Rx solution is sold primarily to the Commercial (consumer) and Educational markets; where we also provided support infrastructure to those organizations that need onsite training, deployment etc.

The best way to describe our relationship would be similar to the relationship between Toyota and Lexus. The same technology designed for different markets.

Horizon DataSys Corporation - Nov 30 2010 at 3:42am Copy Link

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Jason H Great to see Rollback RX on BDJ again - it's a great app!

Nov 30 2010 at 6:09pm Copy Link

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Stephane M Hello,

I would need more than 1 license, is there any volume discount?

I can see the countdown is 1 day, xx hours,... is this BDJ deal offered for 2 days?

Thanks!

Dec 1 2010 at 2:22am Copy Link

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Support The promotional pricing is the best pricing available for consumer licenses. We offer volume based discounts on our commercial licenses, but you would only benefit if your quantity would be over 500 licenses. You can view our commercial and educational pricing at http://www.horizondatasys...3768.ihtml

This BDJ deal is the best pricing available. I think that the purchases are set to finish tomorrow. But I would try to order before the countdown has completed.

Horizon DataSys Corporation - Dec 1 2010 at 3:05am Copy Link

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Stephane M Thanks Lyle for you quick reply!
RollBack Rx seems to be a great product, I will try it out over the day.

Dec 1 2010 at 3:10am Copy Link

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Abdul Wahed El Gariani Hi, I have just bought through BDJ but some question came to my mind.. I have on my other computr (a test machine) a multiboot system. I use Sytemcommander 9 to change between Vista and windows 7. Would Rollback work on this environement ? Also do I need to get 2 licences for this dualboot system ?
Thank you.

Dec 1 2010 at 4:21am Copy Link

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Support RollBack Rx will support Multi-boot environments. You would only need one license for a multi-boot (multi-os) PC.

However, i'm not sure about it supporting System Commander - as this app may want to control the MBR. I would send int a support request at http://support.horizondatasys.com or just emal support (at) horizondatasys.com

Our development and support team would be able to help you out.

Horizon DataSys Corporation - Dec 1 2010 at 5:09am Copy Link

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Mitch Kite I thought I would comment on RollBack RX since I have been using it for about 4 years. It has truly saved me from disaster numerous times. It is very quick and doesn't get in the way. I always take a snapshot before trying out new software. After I am done playing around, I restore the snapshot.

Rollback RX was instrumental when I had a hard drive that was going bad and corrupted some of my important data. I easily rolled back and copied the "good" files prior to their corruption. When I had all of my data safely backed up, I replaced my hard drive.

Dec 1 2010 at 5:35am Copy Link

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Mitch Kite I do have a quick question. I want to buy a Rollback RX license for an HP Notebook. HP has their own recovery software that I believe comes standard. I do know that they create a disk partition (Drive E) and they back up an image to that partition.

So, should there be any issues with Rollback RX and that HP disk partition?

Dec 1 2010 at 5:39am Copy Link

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JP Hi, I have a question, I already own Acronis True Image Home 2011 (from previous deal), and this has a feature for non-stop backup.

I like the idea of your product but just wondering what advantage yours has over Acronis 2011.

Dec 1 2010 at 6:38am Copy Link

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Stephane M Hi again,
Is the annual maintenance auto-renewed?
Can the annual maintenance be canceled at any time?
Thanks.

Dec 1 2010 at 6:49am Copy Link

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Faisal Humayun Just tried the demo, regrettably getting the dreaded ""InitProtectSysData FAILED" error while trying to get the program started.

According to the support forums there appears to be no current solution: http://horizondatasys-for...ck-rx.html

Dec 1 2010 at 7:31am Copy Link

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Support Mitch - The recovery software that comes with HP is basically a copy of your system factory settings. If you are going to use RollBack Rx you should disable this, if it affects the RollBack Rx installation. In most cases you can install RollBack Rx without any issue.

Jason - Acronis uses disk imaging concepts for creating backups and is great if you are taking few backups. But RollBack Rx provides instant recovery which is much faster for both taking snapshots and rolling back when you have to. For more discussions on the differences between acronis and RollBack Rx you should visit our forum at http://horizondatasys-for...ollback-rx and chat with some users who have more experience with both products.

Stephane - When purchasing online, the annual maintenance is offered at time of purchase only. every anniversary, your credit card will be billed for the support cost (usually $10.95). You can cancell the support at any time. Just contact support (at) horizondatasys.com - However, it would make life easier if you decide before you purchase the support. The main benefit of the support is that you will receive lifetime updates, so long as your maintenance is up to date. I can not understand why someone would want to cancel; unless they are unsatisfied with the software.

Horizon DataSys Corporation - Dec 1 2010 at 8:35am Copy Link

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Support Faisal - The Application Console connects to a COM object and the COM object connects the RollBack Rx kernel drivers to get the snapshots' information. (This is part of the Mini OS that sits outside of windows - and boot prior to windows)

You get this error message if the kernel driver is not responding. It could be the driver is not fully initialized. Some application may be preventing this communication. Try Reboot the PC and then try again. If you get the same error, please contact Horizon DataSys Support, by submitting a support ticket. The development team will extract some log files from your system and then let you know what is blocking the communications.

Horizon DataSys Corporation - Dec 1 2010 at 8:37am Copy Link

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Stephane M Thanks Lyle!

Actually I am thinking about purchasing the annual maintenance but I am not sure yet that's why I asked you about it :)
It would mainly be for the lifetime upgrades in my case.

How often do you release major versions?

I think you offer 25% discount to upgrade for registered users without annual maintenance, am I right?

Also, may be a stupid question but anyway...is the annual maintenance per customer or per license?

Thanks!

Dec 1 2010 at 9:23am Copy Link

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Stephane M Just bought 2 licenses :-)

Dec 1 2010 at 3:38pm Copy Link

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Ludwik Stawowy How much space do I need on my HD to accomodate RollBack Rx and the snapshots?

Dec 1 2010 at 6:41pm Copy Link

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nevy l I'm reporting the same "InitProtectSysData Failed" Error. Cant even install Rollback Rx.

Link here:
http://img841.imageshack....backrx.png

Dec 1 2010 at 8:38pm Copy Link

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Tore Hoyem @Mitch Kite
I was unable to install RRx on my HP Elitebook when I purchased it the last time around.
Horizon's technical staff worked with me and presented me with a version that worked with the HP configuration/partitioning scheme in a couple of days.

Unfortunately I was unable to get a confirmation from them that the fixes they made for me would be rolled into the official releases, so I'm a bit nervous about upgrading to later versions of RRx as they come out.

I'm pretty happy with this application, but I do notice an increase in boot up time. In general use, there seems to be no performance impact.

Dec 1 2010 at 8:59pm Copy Link

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Abdul Wahed El Gariani Hi Lyle, I went to the support page and read some of the topics. I have to say that I was little disappointed. I have bought tow licenses and wonder If I did the right thing. I use Perfectdik 11 for défragmenting my disks. If I have ti unstall Rollinback every time I need to defragment my disks it is annoying. Added to this I seems that I can't use my system commender sins it uses the MBR.
One more question, what Rollbak offer better than Total recevery from from Farstone tech?

I think that Rollback is suitable for a single user machine "A portable foe example". It is not suitable for my test machine or home machine. I will use as this but it does seem to satisfy the needs I have.

Thanks any how and I still the product is quite genius

Dec 1 2010 at 9:47pm Copy Link

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Mitch Kite @Tore Hoyem
Thanks for your info regarding your HP experience. I did install it successfully on my HP Notebook. RRX doesn't seem to care that the HP recovery partition is there. I wonder too if they rolled the fix you mention into production.

Dec 2 2010 at 4:14am Copy Link

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Support Stephane - We release new builds every couple of months. So far a new version has been coming out every year to 1.5 years. This really depends on how often new OS's are introduced, and their associated service packs etc.

The new upgrade policy only gives free upgrades to customers that have annual maintenance. Existing customers that did not purchase the annual support can keep thier existing version for as long as the want without any penalty. However, if they would like to upgrade to a new RollBack Rx version - they would have to purchase the software again (no discount)

The annual maintenance is associated to each license. Therefore you could have 4 licenses - you may have only chose to have the annual maintenance for 2 of the 4 PC's. Our support team would know which licenses have been purchased with the support and which have not.

Horizon DataSys Corporation - Dec 2 2010 at 4:17am Copy Link

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Support Nevy - the InitProtectSysData Failed error during installation could mean that something is protecting the very first sector of your hard disk (MBR). This is the last sector that is written to during installation process. You may have some disk imaging, or encryption software. Try to disable these and try again. For detailed support you would need to contact our support team at http://support.horizondatasys.com/

Dec 2 2010 at 4:21am Copy Link

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Support Tore - Most driver based fixed are incorporated into future builds so that users with similar hardware / software configuration are protected. I would try the latest build of RollBack Rx. I think that you may have V8.1 When these type od custom config had to be implemented.

I would definatly try out the latest version/build and contact our support team again. They would be more than happy to help you out,

Dec 2 2010 at 4:24am Copy Link

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Support Abdul - Whenever adopting a new technology, you have to accept some changes in the way you use and think that you are protecting your PC. You are use to using "perfect disk" which is a defragmenter. This product along with Window defrag are FILE level defragmenting utilities. Eventhoug they call themselve Disk Defragger - they are simply defragger of file systems, as per how Windows see them. The reason we do not recommend the use of these utilities is because it does not help the user in maintaining a optimized PC.

For example, if you were to defrag you system with RollBack Rx installed and then you wen back to an earlier snapshot (before the defragging) All of your defragging would be a waste of time. From RollBack Rx's perspective; a defrag is equivalent to a massive change in data. RollBack Rx is designed to take you back to your system exactly as it was, when the snapshot was taken. If you would like to defrag your Windows file system, we recommend doing this before you install RollBack Rx... You should read the following Forum thread on this topic for more info: http://horizondatasys-for...ative.html

Since RollBack Rx acts as your OS for your Windows OS; you have to ask yourself "why do I want to defrag"... You answer should be "..To optimize my PC".. Well if this is the case, We recommend to only defrag if you do not have RollBack Rx installed. Once you have RollBack Rx installed, I wouldn't do it.

Dec 2 2010 at 4:36am Copy Link

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Support Mitch - I think that you fix should have been incorporated; just as I resonded to Tore above.

However, we would be more than happy to assist you in getting RollBack Rx installed. Feel free to contact our support team for assistance.

Dec 2 2010 at 4:38am Copy Link

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Rich Ackerson Excellent idea for a product. It truly sounds impressive. Before purchasing I have one (hopefully) simple question. I am a software developer and my home computer has numerous environments set up in virtual machines. At present, my Windows 7 computer has WinXP set up in VirtualPC and I have several other OS's (including some Windows Server versions) set up in VMWare.
How would Rollback Rx support all this? Would I need a separate license for each VM plus one for my "main" environment? Or would one license cover it all?

Dec 2 2010 at 5:33am Copy Link

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JP Ok - I don't want to be the one that is negative. But my experience with this product wasn't good.
I installed the trial version which went fine, rebooted a logged into my account, at this point the machine promptly rebooted.
It did this every time, so logged into safe mode to uninstall.
It appeared that the uninstall went ok, but then promptly destroyed the Boot loader and therefore my pc could not boot.
Eventually I had to get my Windows CD to repair the drive and enable me to log back on.
So instead of being there in the event of a disaster the software appeared to have caused one!
Not sure I would try it again until I have backed up my drive first!

Dec 2 2010 at 6:01am Copy Link

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Support Rich - As a software developer and tester; you would be glad to know that organizations such as NVidia and EA use RollBack Rx whenever they are testing out drivers and softwares.
RollBack Rx works well with VMWare and you do not need extra licenses for each virtualization PC that you have. Basically you only need 1 license for 1 physical machine (or hard drive).

Dec 2 2010 at 6:57am Copy Link

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Rich Ackerson Great news Lyle!
Just so I am clear (your Live Chat hosts seemed a little unclear about VM support - they said Rollback Rx does NOT support VMs), if I purchase one license I can install it on my Win7 machine and have it protect my Win7 environment and each of the Windows environments I currently have installed within VMs.. And these will be separately maintained? So I will be able to rollback just the WinXP environment in VirtualPC without rolling back my whole computer?

Dec 2 2010 at 7:16am Copy Link

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Support Jaon - It looks like you had this bad experience at the time of installation. During the installation process RollBack Rx has to install 2 components:
[1] Windows GUI Component
[2] Sub-console Component

In you case it seems as though the GUI component installed and then requested the reboot to install the mini OS (boots prior to windows). This component did not install - perhaps because your boot loader was protecting the MBR. How did you get to Safe mode? I assume that you manually rebooted your PC. But anyways, this should not happen. If you like you can download a latest version and try it out. If you need assistance, contact our support team.

Dec 2 2010 at 7:20am Copy Link

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Support Rich - Sorry for the confusion. Perhaps the Chat person did not know if you were talking about virtualization on a Mac or Linux box - which we do not support at all.
However, RollBack Rx fully support VMWare and and Windows virtualization utilities.. When rolling-back; you would be rolling back the entire PC - not just one instance of virtualization.

Horizon DataSys Corporation - Dec 2 2010 at 7:47am Copy Link

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Rich Ackerson Thanks for the clarification.

I will be purchasing shortly.

Dec 2 2010 at 9:18am Copy Link

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Raymond Callan Lyle,

Will the upcoming version 10 due out next summer incorporate Clone Drive RX or will one have to buy the programs seperately.

I know version 8.x has CD incorporated within the RB program but was, inexplicably removed in version 9!

TIA

Dec 2 2010 at 10:00am Copy Link

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Support Raymond - The Drive Cloner Rx will be a separate product, but will be able to work with RollBack Rx V10. The separation was done because many users prefered one over the other; and both products needed their own development plan.

We do not intend to incorporate Drive Cloner Rx within the RollBack Rx application.
Thanks.

Dec 2 2010 at 5:27pm Copy Link

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Rod Garnett Hello Folks I thought I bought this product about one month ago but today I got a notice saying it would expire if i didn't have a validation code. Can you help me please. I thought it cost around 30.00 I can't find that I paid using Pay pal so I am at a loss as what I have done or need to do. I had to replace my hard drive the day before Christmas and have lost some data that could have perhaps helped me with this.

Jan 10 2011 at 1:06pm Copy Link

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aladdin T Would the upcoming version 10 would be free upgrade?

What does free upgrades to next major version mean?

What does paid upgrade with no discount to future version mean?

What about the yearly maintenance contract, does that apply here?

If yes, how much that cost per year?

The below policy seems confusing?

Free upgrades to next major version, paid upgrade with no discounts to future versions. Support to next major version. 30 days return policy.

Apr 28 2011 at 10:46pm Copy Link

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Support Hi Aladdin, How are you doing today? The upcoming version 10 would be free if you purchased our Lifetime Update and Gold support. Sorry about the confusion on the policy , it should be free updates for minor upgrades and paid upgrade for future major releases. Again if you have Gold Support, major upgrade releases would be free. Annual maintenance is priced at $13 per year. Hope I've cleared it up for you. Have a good day!

Horizon DataSys Corporation - Apr 29 2011 at 5:30am Copy Link

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aladdin T Thank you for your candit reply. Thus, with annual maintenance the initial will cost be $ 37.15. With three PCs, this cost will skyrocket to $ 111.45, and then on annual maintenance of $39.00 per year.

1. Would you consider a package of three or more PCs, so the payment is more palatable?

2. I own IFW, which can do hot imaging with all the snapshots intact. I understand, with version 10, I will be abe to hot imaging with your product.

3. How much that product will cost per PC?

4. For three PCs?

5. The cost of annual maintenance for 1 PC and 3 PCs?

6. BTW, I also own Keriver 1-Clk restore. Would the new release of Keriver Image will work with hot imaging, just like your product?

Many thanks again for your candid answers.

Apr 29 2011 at 9:40pm Copy Link

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Support Hi Aladdin,
Thank you for your response. To answer your questions:
1. This is our current discount offering with Bits, which is already significantly lower than the current SRP. You can buy as many single units as you want but we don't have a package offering for this promo. You can check our website for other 2-5 license pack options: http://www.horizondatasys...6764.ihtml
2. With the upcoming Version 10, this would only be possible with our Drive Cloner software
3. no pricing yet for Rollback V10 as we do not have a release date yet
4. same as above
5. same as above
6. We cannot give any comments to functionality of other products aside from ours, sorry.
Hope I've answered your questions. Have a good day!

Horizon DataSys Corporation - May 2 2011 at 5:37am Copy Link

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RM Highly recommended piece of software. Even for the full retail price I purchased this a while back ago I don't regret it at all because it is really worth the price, especially now that its here on Bitsdujour. It has saved me several times from botched software installs, etc. and gives me a great deal of peace of mind. I would suggest if you go ahead and make this purchase to also go visit Horizon Datasys' User Forum for more tips on how to best use this software. The members there are also very helpful indeed.

May 3 2011 at 6:28pm Copy Link

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Adrian Williams Some earlier comments referred to a problem with MBR writing. I use Boot-It ng which creates an extended MBr (EMBR) this allows me to boot up into as many different PC setups as I would like to configure. It also allows more than 4 partitions in the drive. It modifies the MBR before windows boots, thereby allowing me to run several completely independent PC setups on the same hardware, only one at a time however. Brilliant software. I can have a games machine, Video editing, office PC without clutter.
I currently use Paragons latest Disk manager suite 2011 pro to do my backups and virtualisations.

My question is - Can I phase out the paragon backup software in preference to Rollback rx as a regular backup tool but have no issues with BSOD etc etc as reported in earlier comments. I wish to retain boot-it ng and it's superb multi-boot facility.

For info - I use my main partition 70GB for windows 7 and the rest of my data on separate partitions. I only need to backup the Windows partition (c:) My PC setup has over 3TB capacity.

May 3 2011 at 6:46pm Copy Link

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Adrian Williams The more I read the forums, the more I doubt if rollback rx is the solution for my PC setup.
Boot-it NG modifies the MBR every time it boots. Say I want I to boot into Windows7 it creates an mbr with the relevant partitions, The windows partition and 6 other partitions spanned across 3 drives. Windows then boots up, not knowing there are other partitions on the hard drives as they're not decleared in the freshly created MBR.
Rollback rx needs to write to hard drive 0 and needs to know where exactly on that drive to write to.
If I install rollback rx in the windows 7 setup, the unused partitions on drive 0 appear to be 'unused' but are in fact partitions that contain other OS's or even a clone of my windows7 OS but with games software installed, for example. How does rollback rx decide where to place the snapshot data?

Am I missing something ? - Can rollback rx deal with such a scenario?

My choice (at the onset at least) would be to use rollback rx on my windows7 installation only. I then read that having rollback rx on a dual boot setup (not multi-boot), the backup snapshots are messed up. This is if rollback rx has been installed on both systems.

There is also a massive thread on making hot backups of an rollback rx system. According to the forum, image for windows from terabyte is the only software that can successfully take a complete backup with all the rollback rx backups intact.

Heavy reading, and maybe not 'typical' of the average user's PC setup.

Forgive me if some of these references to the forum articles have been subsequently dealt with.
I'd love to give rollback rx a try and indeed use it (and recommend it to many of my clients). On paper it seem like the ideal solution. I'll give it a try on a standard PC but need some re-assurance before committing to my main (mulit-boot) PC.

May 3 2011 at 8:23pm Copy Link

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DrTeeth If you use BING, as I do, you just need Terabyte's Image for Windows. If you have limited primaries, BING acts in a 100% compatible manner with other software. You just have to beware if you have UNlimited primary partitions.

May 3 2011 at 11:01pm Copy Link

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Adrian Williams Dr teeth,
You're recommending IFW (which I have) as an alternative to Rollback rx or an addition to ?

May 3 2011 at 11:14pm Copy Link

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Frank Stephens Adrian Williams, despite the marketing hype, RollBack Rx isn't magic. It functions somewhat like System Restore, using free space on the disk to store changes. That's one reason why I don't like it, it disables System Restore (or used to), and again, despite marketing hype, RollBack Rx doesn't provide the functionality of System Restore, which intentionally leaves non-"system" data intact. I haven't checked lately, RollBack Rx probably only protects your system volume, and in any case, I would expect it to store changes to a given volume much the same way as System Restore does, in the free space on that volume (partition). Horizon DataSys will have to answer your MBR questions, most systems of this type (started long ago with GoBack) modify the MBR. I seriously doubt that Terabyte Image for Windows is the only backup software which works with RollBack Rx. Any backup software which is capable of imaging the entire partition, including free space, should work. I prefer near-continuous backup solutions along with System Restore myself. Of course, it helps if you have fast drives like SSDs and/or RAID when doing a full restore.

May 4 2011 at 12:19am Copy Link

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Adrian Williams Hi Frank,
A couple of things pop out when reading the forums.
1. The snapshot data may be stored 'outside' the volume. 2.Image for windows was the only backup software that backed up a 'live' system 'including' the rx backup data.
I'm know other backup programs could back up the system partition but not the rx backups apparently.

My use (for what it's worth) would be to use rollback rx as a daily safety net but use my existing paragon software as a periodic or major backup method. Paragon's saved me many times

I'm in the process of trialling rollback rx on a boot-it ng multi boot pc. Rx successfully installed and allowed the boot-it menu to appear, boot up into win7 as normal. 1st snapshot taken. I'll try to locate the backup files but the hard drive partition structure appears to still be OK. No additional partition can be seen.
I'll create a few snapshots, then back up the system with paragon software, recover the image and see what I find.

When reading deeper - you may be right, Frank, Image for windows can back up the rx data when set up properly and so the rx backup data may be in the same volume.
I then read that if you recover a backup made by, say, paragon, all the rx backup files have gone.

One final thing I came across was - in the event of the pc not booting and the pc owner using a windows recovery disk instead of the rx recovery console, the mbr is reset and - bye bye all the rx backups.

Here's a good start in the forum ;-http://horizondatasys-for...essed.html

Funny thing is - I use software called 'everything' to search for files on my pcs - freeware and beats the pants off recent x. Shame it conflicts with rollback rx. Maybe this is the final reason I should give rollback rx a miss. Trouble is - if it works - it'll be great, and I'm still in the curious phase :)

I guess the simple summary is - if you've a basic setup and follow the guidelines,rollback rx will do as promised.

Would the software support team be able to advise - it'll probably be a lot easier :)

May 4 2011 at 1:04am Copy Link

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Jim Maioriello I just want to take this opportunity to say that I purchased RollBack Rx a few months back. Well, yesterday I had a system corruption and RollBack Rx allowed me to revert to a snapshot from the previous day.

I was able to grab most of the files I needed from a virtual drive containing the corrupted system. Without it, I would have had to revert to an older backup. This program saved me ALOT of time today!

May 4 2011 at 1:49am Copy Link

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Ram Tag RamPowered :

What happens if the disk inself is damaged?
i.e. old disk which starts to malfinction?

Is there an option to save the snapshots to an external usb disk?

May 4 2011 at 2:08am Copy Link

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Adrian Williams I have to say, the initial testing with my multi-boot system is looking good. I 've swapped between PCs, taken snapshots, recovered snapshots successfully. I've only installed rollback rx on one system as that's all I need it on. Just a bit more testing before I email a few clients with the recommendation to buy !

May 4 2011 at 2:11am Copy Link

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Adrian Williams Hi Ram Tag.
Nothing's perfect in this world and the achilles heel in the rollback rx software is that it relies on the hard drive entirely. This is why partitioning backup software like paragons backup or terrabyte's image for windows/dos have their place.

I've yet to find a way in getting the snapshots onto a different drive, internal or external.
So, I'd suggest you consider rollback rx for your day-to-day backup and use paragons backup and recover free advanced 2010 software to make complete external backups. the paragon software is free by the way.

May 4 2011 at 2:41am Copy Link

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Adrian Williams OK - here's an update on my testing. I've carried out serveral switches between PC setups on the multiboot system - no problems. I then took a snapshot, installed a game and successfully recovered the system to it's state before and after the game was installed.
I even resized the partion and swapped between snapshots and the disk size reflected the changes. My final testing will involve using paragon backup software to see how the snapshots fair. I'm expecting to lose the snapshots but I'll take the paragon backup as a good baseline backup anyway.
More feedback in a few hours !

May 4 2011 at 3:00am Copy Link

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Ram Tag Thanks for the answer, Adrian Williams.

Few more questions:

1. Where does the RollBack Rx's DB sits (i.e. the snapshots)?

2. If I'll install the software on an external disk, would that cause the snapshot to sit on that disk?

3.Can you explain briefly please, how come my 80GB occoupied disk is saved to a 80MB snapshot only? It can not be only by compression...

Thanks

May 4 2011 at 3:19am Copy Link

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Michael K Thank you folks for the excellent contribution to this Conversation - Adrian all the testing and input is so much appreciated. I also followed the other comments with interest..

I have Acronis Backup and Restore 10 and Acronis Echo True Image both used for backup on different laptops. Is anyone able to say is RollbackRX works with them please.

Also the install policy says one install only per hardware footprint. What happens if a hard drive fails for example and is replaced - Can RollbackRX be installed again or is the purchase lost - I guess the same question applies if a board fails and needs to be replaced ?

May 4 2011 at 3:29am Copy Link

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Patrick J. And you should know that you may not use any defrag software anymore, AFAIK

May 4 2011 at 3:41am Copy Link

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Edward Atlus One caveat users should be aware of (developer should confirm). Rollback Rx requires half of your disk space to make a mirror image (or at least it did). So, if you are currently using 50% of your hard disk space, this will not work for you. I found this out the hard way as my disk usage began to exceed 50% - couldn't figure out why I was no longer able to save files and was getting error message "your disk is full."

May 4 2011 at 4:03am Copy Link

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Adrian Williams Hi Edward
My tests have been on a Windows 7 32 bit setup and the C: partition was 19.6GB it was over half full prior to rollback installation.I had 6GB free space.
The first baseline backup was 136MB. I installed the Counter Strike game and the snapshot after that was 5GB. I had approx 630MB left. That's the time when I resized my hard drive to 34GB. The snapshots before and after the game and even before and after the resize all work. I could move back in time and then forward to the latest snapshot.
So, yes, you don't get anything for nothing so be sure to keep some space for the backups. The trick is, I guess, is to decide the best time to reset your baseline. You can then free up space by deleting all the redundant backups.

Here's the confusing bit :-
My PC has 3 partitions , C,D,E
c = 33.9GB - 14.8 free
d = 58.9GB - 2.8 free
e = 68.3GB - 36.1 free

Rollback rx states that the protected space = 64,124MB
Used space = 19,759MB
Free space = 44,365MB

Can't see where these figures are derived from.

Patrick - I'm using ashampoos winoptimizer7 on the test machine and defrag 3 is running all the time in pro-active defrag mode. No issues yet (early days ?)

May 4 2011 at 4:27am Copy Link

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Adrian Williams Michael K,
There's quite a bit about hard drive failure on the forum. if I've read them correctly, the licence is attached to drive 0 in your PC and it's the internal serial number of the hard drive it uses. Replacing the hard drive willl invalidate the licence but I believe you can contact the vendor for a reset. Worth checking if you want to be sure.

May 4 2011 at 4:31am Copy Link

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Adrian Williams Ram Tag,
The software looks for Drive 0 so I can't see it being able to work on an external drive, unless you want to try changing the bios settings on your motherboard for it to see an external drive as drive 0. Give it a try - it would be interesting to see the results ;)

I still haven't a clue where the snapshots are stored.

I think this is how it works :-
The snapshot maps out the drive file structure and relies on the baseline to be sound. From that point it monitors all changes at low level and tracks those. that's why when I installed a game, the next snapshot was so much bigger. the one after that was small again. It had to store the new files.
Look at it like differential backups in software like acronis or paragon. They rely on the baseline but that is the 1st image. In rollback rx, the baseline is your working PC immediately before you installed the software.

Please do jump in if I'm wrong. I've only been messing about with the software for a few hours and read the posts on the forum.
Damn clever, me thinks.

May 4 2011 at 4:39am Copy Link

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Frank Stephens Adrian Williams, RollBack Rx and similar are like very stripped-down versions of GoBack, which was out a decade ago. However, RollBack Rx doesn't use a fixed-size history file like GoBack. You can't use defragmenters, RollBack Rx is supposed to have its own.

May 4 2011 at 4:45am Copy Link

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Adrian Williams Patrick -
I've just forced a manual defrag on my C drive using ashampoo's defrag 3. It's moved 100's of files. I then rolled back the system to the pre-game, pre-resize state and it's rebooted fine. It shows the 19.6GB as expected. I finally rolled forward to the latest snapshot and ,voila, back to the bigger partition with the game installed.
Flippin' brilliant.
I've done enough testing, my order for 2 copies is goin' in now. 1 for my main PC and the 2nd for my laptop.
If the snapshots are lost having recovered from a paragon backup, then so be it. Installing the software and losing all the interim snapshot is no big deal.

May 4 2011 at 4:48am Copy Link

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Michael K Um... that's a very important point I'd appreciate the developer clarifying - being able to only use 50% of the hard drive would be too restrictive for me.
I hope they respond soon. and thanks for raising the matter Edward.

May 4 2011 at 5:13am Copy Link

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Support Adrian - Thanks for both asking and then answering your questions. Regarding RollBack Rx working with Boot IT - We have a client NVidia that uses RollBack Rx along with Boot IT in the driver testing farm in Pune and in Texas. We had to make some small mods onto our software to work with the multiple OS that they had; but in the end NVidia was happy with RollBack Rx.

If you run into any issues with RollBack Rx contact support

horizondatasys.com or chat with our agents using the chat button at the top of our website www.horizondatasys.com

May 4 2011 at 5:36am Copy Link

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Support Edward - The caveat that you claim is completely false. Firstly, RollBack Rx does not make a mirror image; this would be similar to conventional backup strategies. RollBack Rx uses sector mapping files which are written directly to the hard drive, which use very little disk space.

In fact RollBack Rx will install and work even if you disk is 3/4 full. The reasons behind why your hdd is becoming full is probably due to some disk activity that may be occurring after the installation process. Keep in mind that disk defraggers and other disk utilities such a windows cleaners etc. will make your snapshot size quite large. RollBack Rx works below Windows; as a result any disk activity is seen as massive change in data from the perspective of RollBack Rx. This is so that we can maintain the robustness and integrity of your snapshots. In a nutshell, this means that we will restore you PC to the exact state that you PC was in when the snapshot was taken. Therefore, if you take a snapshot and then perform a disk cleaning utility and then later go back to that initial snapshot all the disk cleaning would have been a complete waste of time. However, if you took a snapshot after cleaning your disk your snapshot size would be quite large, until you delete that snapshot.

I am just guessing as to what may have caused your disk to become full, but in order to get you more specifics you should send an email to support

horizondatasys.com and our techs would be able to analyze the situation for you in more detail.

Horizon DataSys Corporation - May 4 2011 at 6:32am Copy Link

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LU Thank you for this great offer Nico and Rollback Rx. Usually I try to stick with software offering a lifetime upgrade. That is just the way I am, but this software is worth every penny. I purchased a copy last time you offered it and this time as well for my second computer.

This product in my opinion is well worth the money. Because of how easy it is Rollback to a previous date and then its other functions. Truly a great software.

May 4 2011 at 6:59am Copy Link

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Northern sp. z o.o. How can I buy 2 or 3 licences ??? I want change value in cart , but its impossibile...

May 4 2011 at 9:30am Copy Link

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Adrian Williams Just repeat the single licence purchase procedure two or three times. I bought 2 licenses this way.

May 4 2011 at 9:46am Copy Link

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Michael K I keep Diskeeper 2011 running in the background which is a constant defrag. Can the developer please confirm whether this would prevent RollbackRX from working.

May 4 2011 at 12:16pm Copy Link

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Support Hi Michael, technically Rollback should work with any Windows-based disk defragmenter such as Diskeeper but you have to understand how Rollback works. RollBack Rx works at the sector level of the hard disk, and views the actions of Windows File level defraggers as a massive change in data. Therefore the outcome of defragging a system with RollBack Rx would be a very large snapshot. If you were ever to go to a previous snapshot; all the defragmenting would have been a waste of time, as the defragmenting was only within a single snapshot (system state).

Hopefully I've cleared it up for you. If you have any other concerns with Rollback RX send us an email at support

horizondatasys.com.

Horizon DataSys Corporation - May 4 2011 at 12:32pm Copy Link

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Stephane M I purchased 2 licenses last time it was offered here and it saved me a few times.
I just purchased a third license.

Thanks Horizon DataSys and BitsDuJour!

May 4 2011 at 4:39pm Copy Link

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Nico Westerdale Due to the overwhelming response Horizon DataSys Corporation has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - May 4 2011 at 5:00pm Copy Link

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Zoran Paljevic Why do I suspect this will not work properly on SSD's?

Am I wrong?

Windows 7/64bit on Samsung 256gb/SSD.

May 4 2011 at 8:14pm Copy Link

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Maurizio S Why Cleverbridge wants 82$ instead of 69$?! So discounted price is 28$! or 20_.

May 5 2011 at 1:49am Copy Link

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Nico Westerdale The price is $24.15. There are optional Updates and a CD Pack which you can remove from your cart.

BitsDuJour Admin - May 5 2011 at 2:18am Copy Link

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wts Defraggers present the same issue for ANY sw that looks at sector content changes, including RollbackRx and image backups vs file-by-file backups. For example, I use the Acronis image backup. If I make a full image backup, then add a new file, the following differential backup is very small. If I run a defragger before making the differential backup and there is any noticeable amount of defragging, then the differential backup is larger, sometimes much larger, since it needs to back up each changed sector. So with Rollback.

May 5 2011 at 4:52am Copy Link

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Adrian Williams I've disabled my defragger just on the partition that's been maintained by rollback rx. I've successfully installed it onto 3 Pcs that run BootIT NG multi boot software. 2 out of the 3 wrecked boot it on the 1st reboot though. I found the problem.
If anyone want's to install rollback rx onto a bootit embr setup, make sure the EMBR 8MB partition is NOT the last partition on the drive. if it is, move it in between partitions before installing rollback rx otherwise it'll not install correctly AND will not boot again - says it can't find the boot it embr. You've been warned :)
6 licences bought up to now - 3 for my own and 3 for clients PCs.

May 5 2011 at 5:51am Copy Link

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RM From what I have read the best way to use RollBack Rx with defraggers is this way as quoted from the Horizon staff response in the forums:

"[1] Clean up and Defrag your drives before installing RollBack Rx, so you start with a nice, defragged system.
[2] RollBack Rx has a build-in snapshot defragmenter -- use that to defrag your system once RollBack Rx is installed.
[3] If you really need to defrag the drives with a third party tool: Uninstall RollBack Rx, defrag the drives and then reinstall RollBack Rx. "

From my experience I probably only need to defrag my system once per month so I have been using the above recommendation. Because I also like to do a full image backup using Acronis TI 2011, when I uninstall RollBack prior to defragging which also removes it's snapshot database I will also run Acronis to do a full image backup to knock down 2 birds with 1 stone.

@Zoran Paljevic From what I've read on the forums, RollBack will work with SSD's but it is recommended to disable TRIM (pls. see here: http://horizondatasys-for...y-ssd.html). Also they are working on the upcoming RollBack v10 to be more SSD compatible (pls. see here: http://horizondatasys-for...ion-2.html)

May 5 2011 at 6:51am Copy Link

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Zoran Paljevic @RM Thanks. I'm very sad that this amazing software is not for me, yet.. But I'll be in touch with upcoming versions hoping it will fully support SSD. Such a non-traditional and extraordinary approach makes it (RollBack Rx) one of the most interesting backup solutions I ever saw and as I said I'm waiting full SSD compatibility.

"Normal" HD? For a people using ordinary hard drive buying RollBack Rx is a must., I think. People are tired of existing nonsense backup solutions . Waiting v10 news.

May 5 2011 at 11:21am Copy Link

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John S I just purchased a your program and can't seem to activate it.

I keep getting the message that I have exceeded the maximum number of authorized activations.

I tried posting to the forums but my post didn't go through.

I also submitted a support ticket .
This shouldn't be that hard....

May 5 2011 at 12:31pm Copy Link

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Zoran Paljevic @John S Tomorrow morning they'll reactivate and you'll be like new. Don't go to forums in this case but only support (reactivation request).

May 5 2011 at 12:57pm Copy Link

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John S ZP,
Thank you. I will do as you suggested in the future.

I just thought I would try to cover all bases.

Thanks again.

May 5 2011 at 1:08pm Copy Link

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Edward Atlus Developer - my experience was about a year and a half ago, but at the time Rollback Rx was "taking up" an amount of disk space that was equivalent to my actual hard disk usage. After considerable investigative work (actually had to go to Geek Squad to resolve), I determined that Rollback was causing the problem - Rollback Tech support confirmed at the time. As a result, I had to uninstall.

Perhaps the part that was confusing at the time (and possibly contributed to the problem I encountered) was when and how often to delete previous "snapshots."

By the way, this isn't a "claim" but simply a description of the problem that I encountered 18 months ago.

May 5 2011 at 1:30pm Copy Link

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jboothco In years past I swore by GoBack. It was a PC lifesaver many times over. RollBack works in a similar manner by keeping track at the sector level of all disk changes. This works great as long as you don't have a catastrophic failure of the hard drive, in which case you are out of luck unless you have also made externally stored images of your drive. For a software solution to the need for a virtual PC time machine, this software is probably great at what it does.

I changed my backup strategy several years ago to one that is independent of my computer's hard drives. I now use a Windows Home Server for both home and office. This provides not only daily imaging of any or all drives on each PC onto the server, but also functions as a file and media server. While nowhere near as cheap as a software solution such as Rollback, it is a much more robust backup solution. If you use an automatic file backup program such as SecondCopy, you can keep very recent copies of important files stored on the server at all times.

Just my 2 cents for what it's worth...

I commend Horizon DataSys for making this special offer. You can never have too many backups and most people don't backup at all. A solution such as this which works without intervention solves the problem for at least one backup.

May 5 2011 at 1:39pm Copy Link

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Henry Alava I'm having tech problems with the demo have contacted tech support
but i still would like to buy the special. Can i get a refund if my problems cant be fixed

May 5 2011 at 1:51pm Copy Link

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John S I just want to say that support from Horizon was fast and prompt, at least in my case.

My problem has been resolved and everything seems to be working fine.

Thanks again.

May 5 2011 at 3:39pm Copy Link

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Genie au Travail I'm amazed to see so many people purchase a product crippled by his licence policy :
"Online license activation is required with a hardware footprint, and 1 installation per footprint"

Even if it's a good product...

Oct 22 2011 at 5:07am Copy Link

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_*_ I will only say to the vendor, this it is the reason I am shying away, after reading older posts concerning the trouble people had with this activation system.

Oct 22 2011 at 6:08am Copy Link

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Roberto i was interested about this, but reading the first page of their forums im a bit scared.

Oct 22 2011 at 8:21am Copy Link

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S. C. @vendor
question regarding license policy
1 installation 1 footprint
whats if harddisk crashes or should be replaced by a bigger one or just must be reformatted becaus of system instability?
what´s if the pc has to be repaired and some hardware has to be replaced?
does one have to buy a new license??
S.C

Oct 22 2011 at 2:19pm Copy Link

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Adrian Williams I've had an instance where I've had to re-install rollback rx and gone through the inclusion of a new hard drive. All I had to do is contact Horizon datasys and they reset the activation. I can't see the 'crippling' that's been mentioned. You pay for 1 licence for use on 1pc, that's it. At the discounted price it's a steal. Don't rely on rollback as your only means of backup - do an image of the hard drive just in case you do get a hard drive fault. All bases covered :)

Oct 23 2011 at 11:30am Copy Link

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Support Genie - Thanks for your question. " I'm amazed to see so many people purchase a product crippled by his licence policy..." - The answer is that the RollBack Rx license policy is NOT CRIPPLED at all. We have thousands of users that have no issue with our licensing - yet you will only hear from a select few who prime objective is to purchase a single license and install it onto multiple PC's...

Here is how our licensing works (just as most other software)... Every license of RollBack Rx that you purchase will activate the number of PC's based on the number of licenses purchased. Therefore, if you purchase a single license of RollBack Rx, you will be able to activate the license onto a single PC. This does not mean that you can not uninstall the license from the PC. In fact you can uninstall the license from the PC and then reinstall it onto the same PC without any issues. However, if you try to install the software onto an new PC, or new hardware the software will alert you with a "Exceeded the number of Activations" warning... If the upgrade is legit you can simply contact our support team at http://support.horizondatasys.com or via our online chat (located at the top of our website http://www.horizondatasys.com) and ask to have your license reset. In usual cases this process can be done within a few business hours.

Horizon DataSys Corporation - Oct 23 2011 at 11:39am Copy Link

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Support Roberto Porcar - Don't get intimidated by our forum post. All of our posters on our forum are highly advanced users of RollBack Rx and sometimes the discussions can be very technical. Here is a link to our users forum: http://horizondatasys-for...llback-rx/

Let us know what aspect of our forum or topic is "Scary" and we will try to better explain them to you.

Horizon DataSys Corporation - Oct 23 2011 at 11:44am Copy Link

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Support If you ever need to upgrade a hard drive onto your PC - just send an email to our support team or chat with our CS team and they will reset your PRODUCT ID (license) for you. There is no problem in doing this for you. We understand that hard drives fail - However, the red light goes on when a users hard drive seems to fail 2 to 3 times a month.

Horizon DataSys Corporation - Oct 23 2011 at 11:47am Copy Link

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Support Adrian - I guess we were answering questions at the same time... Thanks for clarifying our licensing policy and recommending a backup for new users of RollBack Rx.

Much appreciated.

Horizon DataSys Corporation - Oct 23 2011 at 11:52am Copy Link

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Ryan Nunes Question are ssd's with trim fully supported now? I read somewhere that you guys were having issues with this before not due to your software but how TRIM actually works.

Oct 23 2011 at 7:40pm Copy Link

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SoftCollector I have Ghost v15 installed.

1. Can both software titles co-exist peacefully on the same machine?

2. How is RollBack Rx better than Ghost? Ghost can also do incremental bakcups?

Kind Regards,
SC

Oct 23 2011 at 9:02pm Copy Link

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Brian H Hi- I used to use, and love, GoBack; but then had some issues with it occasionally corrupting the MBR of hard drive. Do you feel that this product is an improvement, with less chance of MBR corruption? Also, I currently use Acronis TrueImage for incremental backups, however I don't use TrueImage's "always on" (continuous) backup feature. Is this program compatible with TrueImage set for daily, incremental backups? Thanks. :-)

Oct 23 2011 at 11:53pm Copy Link

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Brian H Hi- follow-up- I just visited your company website. Can your product "Drive Cloner Rx" be used along with "Rollback Rx" (for even more HD protection)? Thanks. :-)

Oct 24 2011 at 12:00am Copy Link

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Max Murkel Does this tool work on new PCs with UEFI Bios, where Win 7 was installed via the BIOS and uses the GUID partition table (GPT)?

Oct 24 2011 at 6:59am Copy Link

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Anand Tulpule Video on their website is very good. I have decided to buy. It is just 8.87MB and not a bloated software.

Oct 24 2011 at 7:00am Copy Link

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Support @Ryan Nunes - Yes, the newest build for Rollback should now support SSDs with TRIM functionality

@SoftCollector - Ghost and Rollback can co-exist on the same machine. Since Rollback is "instant recovery", recovering from a Windows crashed state or reverting to a previous system state takes only seconds but with Ghost that would take at least 10-20 minutes.

@Brian H - Our product is definitely an improvement over what GoBack does. Its more stable, compatible with the latest OS and has less chance of MBR corruption. It could also work together with Acronis TrueImage if the backup is done within Windows.

@Max Murkel - Our new build for Rollback now supports new machines with UEFI BIOS

@Anand Tulpule - Thanks and we hope you enjoy the benefits of having Rollback r protection on your PC

Horizon DataSys Corporation - Oct 24 2011 at 9:21am Copy Link

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Pavel User Hi,
I´m user of Rollback Rx Pro from v. 7 - a lot of years. It is one of the best security SW. Yes, it is not absolute program. Any users have problems with it, someone has big problem with it and needs uninstalling. But: Rollback Rx has a few millions users in world. I think that there is reason to try trial. Of course, better is take image before testing (for example with Acronis) - standard System Restore in Windows is not sufficient solution - a lot of Windows users have off System Restore (for example at internal SSD) and Rollback Rx is counterweight for it. Of course, Rollback is more more better... :-) I had problem with last build from summer at my 240 GB SSD and 16 GB RAM, HDS Support helped me quickly with special build for my PC.
Pavel S., Czech Republic

Oct 24 2011 at 1:41pm Copy Link

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Roger Thomasson @ H.H.

Please note that your comment regarding limited activations/hardware footprints has been moved to the forums for further discussion:

http://www.bitsdujour.com/view/ID=17465/

BitsDuJour Admin - Oct 24 2011 at 1:44pm Copy Link

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Max Murkel @ vendor support:

Thanks for your answer re. support for UEFI boards. But I miss your statement re. support for WIN 7 x64 installations on HDDs which use
the GUID (GPT) partition style.......

Thanks in advance

Oct 24 2011 at 1:49pm Copy Link

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Paul B My friend had a bad experience of this product. With a corrupt MBR the home key for this product would not launch. There was no Horizion recovery cd to boot the system. Managed to access some of the data via putting an OS on a secondary drive, then accessing the other drive - unfortunately the way horizon worked non of the data created since horizon was installed was there.
Support took a very long time to respond, and even then did not help to get his system working.
As a IT Pro I would personally stick with a disk image solution (Arconis/Macrium) so that you can totally recover data in a disaster.
They also have boot cd's so should your MBR become corrupt you can get your system working.

Oct 24 2011 at 9:51pm Copy Link

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Adrian Williams Hello Paul B.
I too have experienced a problem on my Acer Ferrari 1200 laptop with rollback,effectively losing the complete contents of the 250GB hard drive, windows7 and my data. I had to use a product called boot-it NG to recover the partitions. I tried using paragons hard disk manager without success. It's important to get a balanced view on rollback. Before even trying it, do a full image backup of your system. That saved the laptop's life in fact. ironically it was another Horizon Datasys program Drive cloner rx that did the image backup!

I still highly recommend rollback rx, I use it on 3 of my own PCs and several clients PCs, two licences on PCs that help run businesses.

@Anand. The base program may be small but the snapshots taken by rollback are often 1GB in size. I don't change things that much on a daily basis but get a daily snapshot between 170MB and 2110MB (yes 2GB!). I've never got to the bottom of this and the forum is vague as to why snapshots are so big. Even moving the swap to a different drive had no effect. These snapshots are not backed up when you use imaging software like drive cloner or paragon for example so the backup image size isn't an issue. the problem is - the rollback images are not backed up and are consequentially lost if you recover your system from an image. Never use a windows recovery disk either.

Horizon recommend uninstalling rollback prior to imaging. I never do as all the snapshots are lost when you uninstall the software. I've recovered my system from an image. I then uninstall rollback, reboot, reinstall rollback and start taking snapshots. That's where my activation has been an issue. Twice now, I've had to contact horizon to re-enable the licence as the software just gives a pop-up stating that the number of activations has been exceeded - even though the hardware footprint hasn't changed. I've not had an problem with this, horizon have been quick and efficient on both occasions. The problem will occur if horizon refuse to reset the activation.

Wow, i've been rambling on.

To summarise. Rollback has it's place - it's not the be-all of backups. it's an extremely convenient way of managing you PC. Install a program or two, test them out, decide you don't want them, simply rollback to a snapshot of the pc prior to installing the new software. it's easier and tidier than uninstalling the program. The winsxs folder just gets bigger and bigger, the more you install and uninstall. rollback could avoid some of that.

Be sure to use a disk imaging program alongside rollback. take weekly backups (or even more frequently) of the C drive. I'd suggest paragons backup software if you want one for free, horizon's drive cloner rx (you can schedule backups, full, incremental or differential or terabytes image for windows (on offer on BDJ).

Just to note - I only use rollback to monitor my C drive. All my other stuff is backed up using different means.

Make rollback part of your PC maintenance system. I’ve installed it on several clients PCs I support, simply because I can turn the clock back, hopefully prior to the problem.

A final word of caution - your mydocuments files are usually stored on the c drive, rolling back will lose the newer files you’ve created. rollback rx has the capability of recovering these files but it’s another step. Make life easier for yourself. MOVE the mydocuments to a separate drive. in that way, your system backups, images or whatever can be recovered while keeping your data up to date (and make the image files smaller) Even my emails (Thunderbird) are saved on a separate drive so rollback can jump to and fro while my data stays current.

After all that - BUY ROLLBACK. It’s the most worthwhile $24.15 you’ll spend today !

Oct 25 2011 at 1:11am Copy Link

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Adrian Williams I might be getting to the bottom of the large snapshots - Dropbox or spideroak save their cache by default to the C drive. More feedback when I find it !

Oct 25 2011 at 1:32am Copy Link

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Exolon Miner @Adrian Williams

Great Post. Thank you for your valuable experiences.

Oct 25 2011 at 1:44am Copy Link

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Adrian Williams I've just come across a feature that allows you to select files/folders that are unchanged when recovering from a previous snapshot - that'll cover the issue of your default 'mydocuments' folder.

I'm trying to find an option that ignores files/folder changes - that'll deal with the spideroak cache problem I've got.

Oct 25 2011 at 1:53am Copy Link

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aladdin T I bought 3 licenses on the 5th of this month. Even after 20 days later, I cannot activate any of the three computers.

All my three computers have SSD on them, and maybe this is the problem.

I am getting sick and about to ask for a refund.

Oct 25 2011 at 2:32am Copy Link

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Max Murkel @ aladdin: Have you seen Nunes' post and the vendor's reply re. SSD?

Oct 25 2011 at 2:54am Copy Link

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Michael K @ Support

I have Diskeeper running constantly in the background to keep the disk defragmented

Would this cause me a problem if I wanted to use Rollback RX also - from previous posts it seems it would but you confirmation would be appreciated.

Thanks

Michael

Oct 25 2011 at 4:09am Copy Link

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David Gilmour In his detailed post this morning @Adrian Williams has clearly and thoroughly conveyed everything that I would tell someone who asked me for my advice about RollBack Rx. Rollback Rx's ability to efficiently restore my system to a chosen previous state has saved my hide on several occasions. But I would caution anyone using it to invest some effort in learning how it works, so that you understand how to apply it sensibly. I advise using it only in conjunction with a backup plan which includes making regular back ups of the image of the drive that Rollback Rx is protecting. A few weeks ago, after replacing an internal data drive (not the main system drive that I was protecting with Rollback Rx) with what turned out to be an Advanced Format drive, with 4K rather than 512 byte sectors, I followed advice that I commonly encountered about the need to upgrade my Intel chipset drivers. Whether it was cause and effect or coincidence, I do not know, but immediately upon rebooting, Rollback Rx reported that its databases were corrupted, and I could neither boot properly, nor use Rollback Rx to restore to any previous state. I had to recover the disk using a recent backup image. After reinstalling the new drivers and then reinstalling Rollback Rx, all has been well since. For over a year, I have been using RollBack Rx on the desktop system that I heavily rely upon for my business, and it has more than proved its worth to me, this being the one serious failure of the product that I have suffered. Rollback Rx is a powerful, complex, useful tool which should only be applied as part of an wider, well considered system management plan.

Oct 25 2011 at 4:39am Copy Link

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Mohamed Hassan excellent software i am already using this for more than a year.

Oct 25 2011 at 5:18am Copy Link

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SoftCollector When I am placing an order, it says that I am buying "RollBack RX - Home Single License". What are the editions of the product:

- home
- server

Is ther anything between - what many vendors call a Pro version? I would hate to see that I have bought the wrong version.

Kind Regards,
SC

Oct 25 2011 at 5:35am Copy Link

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roger I am already using this excellent program on my P.C and highly recommend it. I am about to purchase another licence for my second computer. Works very well and already solved problems!

Oct 25 2011 at 5:51am Copy Link

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Keith Norton On the purchase page accessed through BDJ there is an option for "Lifetime Updates and Gold support" and a further explanation: "This is a subscription product with a fee of $13.80 per year." Which is it? Does $13.80 get me a lifetime or 1 year of updates and support? Or is it a lifetime of yearly $13.80 charges?

Oct 25 2011 at 6:43am Copy Link

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Anand Tulpule All comments are worthwhile.I am buying it.

Oct 25 2011 at 7:09am Copy Link

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How It is Why do people ask questions that can easily be answered by looking on the vendors web site?

Oct 25 2011 at 7:12am Copy Link

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Zoran P Obviously the TRIM is supported on my SSD.. There is a TRIM sub function that is not supported (Deterministic Read After TRIM)..

I'd like to ask SUPPORT if you can, please, take a look at my SSD overview here: http://imageshack.us/f/84...dover.jpg/ and give me your opinion of my SSD compatibility so I can purchase if all OK..

Thanks in advance!

Oct 25 2011 at 7:12am Copy Link

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Sabrina@Home Lets say there`s a dual-boot computer with ONE WinXP partition and another Win7 partition. On both partitions are a few VirtualBox and VMware guests with i.e. Win9x, Win2k, WinME, Vista and so on installed.
Does RB handle those conditions and how many licenses would be nessesary for those machines to secure all OSes and guest-OSes?
Can RB rx be used on thoses machines if MacriumReflect with boot-option (WinPE) is taken as backup (backup under Windows, restore with boot-option or sometimes boot-cd) solution?

Oct 25 2011 at 7:24am Copy Link

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Roger Thomasson @ SoftCollector

This information is readily available on the product website:

http://www.horizondatasys...3689.ihtml

BitsDuJour Admin - Oct 25 2011 at 7:26am Copy Link

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Michael K Are Rollback support not actively participating in this conversation today - I asked my question 3 hours ago and have seen nothing in response from them.

Thanks

Michael

Oct 25 2011 at 7:38am Copy Link

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aladdin T @ Zoran P.

It doesn't work on SSDs. I have purchased on 5th of this month for three computers, all three with SSDs, all three till today, are not activated. HDS doesn't know why. I paid my money, bought the Lifetime Update with Golden Support, but still today on my three computers Rollback Rx doesn't work. It has now been 20 days.

I would like for HDS representatives on this forum to answer this.

Oct 25 2011 at 7:45am Copy Link

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VLM This comment, on the website, has caught my attention:

RollBack Rx supports every Windows®-based application, because it RollBack Rx installs below the Windows OS.

Can someone explain what this means? (I don't mean in a generic sense, I mean, how does this application install itself under Windows, from within Windows? Does it interact with the bios? Not sure what questions to ask here, as this is not an area of great knowledge for me ?? ??

Oct 25 2011 at 7:52am Copy Link

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VLM Also, how well does RollBack Rx play with on-the-fly encryption tools, such as TrueCrypt?

Sure hope the vendor returns soon! :)

Oct 25 2011 at 8:02am Copy Link

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Roger Thomasson Ok, for the next 30 seconds I'm just a customer, not a BDJ administrator.

Fact is fact -- RollBack literally saved my skin, my photos, and about 40,000 BDJ backup emails several months ago.

It happened.

(disclaimer: these are my personal opinions and not endorsed by BitsDuJour etc etc etc)

BitsDuJour Admin - Oct 25 2011 at 8:25am Copy Link

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aladdin T @ Roger Thomasson

How do you respond to this:

It doesn't work on SSDs. I have purchased on 5th of this month for three computers, all three with SSDs, all three till today, are not activated. HDS doesn't know why. I paid my money, bought the Lifetime Update with Golden Support, but still today on my three computers Rollback Rx doesn't work. It has now been 20 days.

I would like for HDS representatives on this forum to answer this.

Oct 25 2011 at 8:35am Copy Link

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VLM Wow Roger, thanks for sharing that, means a lot coming from you.

My primary reservation involves the questions expressed by others about SSD support. My OS/apps are on an SSD ....

Oct 25 2011 at 8:39am Copy Link

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Support @Max Murkel - Currently Rollback does not support the GPT partition

@Adrian William - Thanks again for your wonderful insight regarding
Rollback

Horizon DataSys Corporation - Oct 25 2011 at 8:40am Copy Link

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Roger Thomasson @ Aladdin, VLM

Unfortunately I can't comment on SSD support -- wasn't running one at the time.

Sorry!

BitsDuJour Admin - Oct 25 2011 at 8:45am Copy Link

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David Gilmour @aladdin T, I can report that Rollback Rx Professional v9.1 has worked smoothly with the OCZ-VERTEX2 3.5 internal SSD with S-ATA II interface that I retro-fitted as my boot/OS drive about 9 months ago. I have experienced one recent failure of Rollback Rx, described above, which as far as I could tell was unrelated to the hardware being SSD.

Oct 25 2011 at 8:52am Copy Link

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Support @aladdin T - have you already submitted a support ticket to us regarding activating your product?

@Michael K - We do not recommend running disk defragmenter when Rollback is installed because Rollback sees the action taken by disk defragmenter as a massive change of data thus it tends to create a large snapshot size.

Horizon DataSys Corporation - Oct 25 2011 at 9:01am Copy Link

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David Thomson Does anyone have the answer to Keith Norton's question about the 'Lifetime Updates and Gold Support'? Why list it as 'lifetime' if it is a subscription payment?

Oct 25 2011 at 9:13am Copy Link

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aladdin T @ David Gilmour (Pink Floyd)

Are you Graham (nexstar) on HDS forum. If you are then you know me.

@ Support of HDS

Yes, I have already submitted three tickets on activating, from the 5th of this month, until today. My all three computers till today are not activated and Rollback Rx doesn't work on them.

WHY?

Here are the three tickets with dates:

4073-8337761 dated 10/23/2011 5:13 AM PDT
4073-8337393 dated 10/14/2011 5:23 AM PDT
4073-8337393 dated 10/05/2011 7:14 PM PDT

Oct 25 2011 at 9:14am Copy Link

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aladdin T @ Support of HDS.

I have bought Lifetime Update and Gold Support for three computers, and under this I submitted the following ticket asking a question. I have not got an answer from you:

4073-8337764 dated 10/23/2011 7:02 AM PDT

In fact, the above ticket is "Open" and not "Work In Progress", so no one still at support has looked at it.

Oct 25 2011 at 9:32am Copy Link

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David Gilmour @aladdin T .. I'm neither Graham nor Floyd. :-D See link on my BDJ profile page.

Oct 25 2011 at 10:10am Copy Link

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Support @aladdin T ; regarding ticket 4073-8337764, I've forwarded your question to our developers regarding the registry entry. Your other tickets have already been responded to and awaiting your feedback.

Regarding the question about the Lifetime Update and Gold Support , to clarify this is a yearly subscription fee which entitles you to a free upgrade to Rollback V10 when it comes out as well as getting prioritized tech support. Sorry about the confusion regarding having "lifetime" on it.

Rollback Rx has already been compatible with SSDs even before the compatibility with TRIM functionality was updated and currently its been working now with most of our users.

We appreciate all the feedback here as we constantly try to improve our product and make it a better experience for all users

Horizon DataSys Corporation - Oct 25 2011 at 10:16am Copy Link

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aladdin T @ HDS Support,

The Lifetime Update and Gold Support is yearly payment, yearly paying though the nose.

I bought 3 licenses on 5th. Till today, I cannot activate these computers. Tell me why I have paid you this money. For v10?

1. Paid for for three licenses, that I cannot activate till today?

2. Paid for one Lifetime Update and Gold Support for year in the amount of $40 USD, and have to pay for the rest of my life.

@ David Gilmour,

Can you get your friends at HDS to activate my three computers, for which I paid on 5th of this month. I also paid $40 USD for one year, and one month is already gone.

Oct 25 2011 at 10:23am Copy Link

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David Gilmour @aladdin T .. huh? I have no friends at HDS. I have two RollBack licenses, for desktop and laptop, and I paid for them like you did. For these, on a couple of occasions I have had to request license re-activations through HDS support.

Oct 25 2011 at 10:28am Copy Link

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Sabrina@Home @HDS-Support
Please could someone of you answer my questions 3 hours ago?

Oct 25 2011 at 11:00am Copy Link

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Support RollBack Rx V9.x (most current build) fully supports SSD drives. If you have any issues please submit a support ticket at http://support.horizondatasys.com

Thanks.

Horizon DataSys Corporation - Oct 25 2011 at 11:09am Copy Link

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Support Sabrina - RollBack Rx fully support dual-boot and multi-boot environments. Many of our clients such as NVidia and EA have requested this many years ago for their software/driver testing farms.

RollBack Rx also fully supports VMWare. With regards to licensing, you would only require a single license for Multi-boot systems. You will need to follow our support instructions on how to install RollBack Rx in such an environment. Basically, you will need to install the Entire RollBack Rx on your primary OS and then you would just need to install the GUI (windows) components on the subsequent OS's only.

Licensing for the VMWare installations are currently tricky. You only need to purchase a single license, to activate all installs within VMWare. If you do receive any error, you can contact our support team and they will assist in having the licenses activated in all your VMWare sessions. We will be introduing a VMWare license with the release of RollBack Rx 10 that will streamline this issue, by having rotating ID's.

I hope that this helps.

Horizon DataSys Corporation - Oct 25 2011 at 11:21am Copy Link

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Software Guy I did use rollback Rx and i liked it. But then disaster struck and rollback could not save me. Lost some photos. decided there had to be a better way - so now I image my hard drive - it works to back up and to rollback. recommend clickfree C6 drives, which can support multiple images or image multiple computers. Next, periodically i will make a true DVD image using Clickfrees USB transformer - $10. check them out at http://www.clickfree.com/...former.php and
http://www.clickfree.com/products_c6.php
These are no words against rollback - it is convenient - very convenient. just don't become too secure with it
But know there are other ways to perform full imaging with full data backup and feel good about it.
Another alternative is Casper disk Imaging on an external HD - not only can you image, but it is a full backup, and you can (usually if supported by your Motherboard) boot when disaster does strike and just keep working from that external HD until you swap out the bad (or reformat) internal HD.
i just want to point this out to BDJ users. Hope the info is helpful.

Oct 25 2011 at 12:00pm Copy Link

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Sabrina@Home Can i assume, that if activation in VMware is tricky that activation in VirtualBox isn`t possible? What do you mean with "We will be introduing a VMWare license", is that an additional extra license needed for use in VMware?
When will RB Rx 10 come out and is the upgrade to it free for users which bought RB Rx 9 today at BDJ?
What about my question to RB Rx and MacriumReflect`s-BootOption in my first post?

Thx in advance

Oct 25 2011 at 12:07pm Copy Link

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_*_ Software Guy, thank you for that information. This looks sweet and so easy. Thanks again

Oct 25 2011 at 12:42pm Copy Link

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aladdin T @ HDS Support,

I cannot log on to the forum, it says, that I have been banned for lifetime, no reason given.

lol. A customer with three licenses have been banned.

Oct 25 2011 at 12:43pm Copy Link

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SoftCollector It is unfortunate that RollBack Rx is incompatible with defragmenters. The best / decent defragmenters on the market today are probably 5 or 6 (Diskeeper, Perfect Disk, O&O, Defragler, etc), so it should not be too difficult for your software to recognize them when installed or operating - and act accordingly.

Oct 25 2011 at 1:39pm Copy Link

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Support SoftCollector - RollBack Rx is not incompatible with defragmenter at all. However, you need to understand that most defragmenters in general defrag files as per how Windows sees them. Therefore, if you were to take a snapshot of a PC, then perform a defrag and then restore to a previous snapshot (before the defragging) - all the defrag work would have been a complete waste of time. Many people believe that defraging is a disk level functions, when in reality it is based on file and folder structures of Windows. You can view the following forum article for more details: http://horizondatasys-for...ative.html

Also, I would not waste too much time and energy behind finding something that suits defragging as traditional cylindrical drives are now being replaced with SSD drives - which do not require defragging whatsoever.

Horizon DataSys Corporation - Oct 25 2011 at 2:23pm Copy Link

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Support alladdin - I was informed that you may have called in earlier and spoke rudely to one of our reps. Our company policy is to no accept any abusinve language whatsoever. Anyways, we have discussed this situation and we will have your forum credential re-instated within the next few minutes.

We know it is frustrating at times - however, keeping composure is important. Please try to be as respectful as possible as everyone is trying to perform their job to the best of their abilities.

Horizon DataSys Corporation - Oct 25 2011 at 2:32pm Copy Link

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Support @Sabrina - To clarify, there should be no problem with activating the product when its on on VMWare and/or VirtualBox. The issue is with the licensing count. At the moment, since each VM is recognized as a single PC you would need a unique product key for each VM. If you do plan to use your product key on multiple VMs,you may get a couple of exceeded activation issues which support would be happy to assist you with.

Rollback Rx v10 should come out next year possibly when Windows 8 comes out. The upgrade is free as long as the Lifetime Upgrade & Gold Support is purchased together with the license.

Any imaging solution can co-exist with Rollback. This has been thoroughly discussed in our forums as well but to keep it simple: using a Windows-based backup solution would copy only the current snapshot (current system state) , using a non-Windows solution (bootdisk, etc) would copy only the baseline. Both solutions wont be able to see and backup the other snapshots made by Rollback

Horizon DataSys Corporation - Oct 25 2011 at 3:34pm Copy Link

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Experience I've adopted Intels SSD's in very early stage & learned hard way
what incompatible snapshot-software can cause to trimenabled SSD.

Effect of trim were not always obvious for such enabled device and after time you would notice reset userprofiles/settings & software which became unlicensed for no obvious reasons using snapshot-software, overall your PC would act very strange, very...

I was one of the first persons to rant subject at Intel forums, comodo forums, yes even Horizons forum.

Rollback is now the very first compatible software for SSD.

There's quite a few products in this genre.. "currently all other vendors 100% fail trimenabled SSD" guaranteed... I know cause I've tested every other snapshot-software there is.

Horizons RollBack do work with trimenabled SSD & It's the only product that does.

SSD users in particular should be interested in RollBack hence limiting wear versus conventional restoration methods, it's quick, It's easy..

Much better for me hence I use switch back & forth on regular basis, I do Test/Restore quite often my PC & RollBack works perfectly now with SSD, finally..

I previously purchased license from here, had one License/Hardware reset so far and was never a problem.

Oct 25 2011 at 4:40pm Copy Link

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VLM Wondering whether someone might respond to my question from earlier today, repeated here for convenience:

This comment, on the website, has caught my attention:

RollBack Rx supports every Windows®-based application, because it RollBack Rx installs below the Windows OS.

Can someone explain what this means? (I don't mean in a generic sense, I mean, how does this application install itself under Windows, from within Windows? Does it interact with the bios? Not sure what questions to ask here, as this is not an area of great knowledge for me ?? ??

Oct 25 2011 at 6:09pm Copy Link

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VLM Oh, and by the way, I have used Casper for years, from version 3 and now on version 7, and I have never had a substantive problem. Casper images are usable images, unlike those made by some other tools. By "usable", I mean that you can navigate the entire backup as you would the original; you can access any file, etc. WRT my laptops over the years, I've had to swap out the internal drive and replace with the matching Casper drive on several occasions. Has worked 100% of the time, immediately and with zero problems.

I realize that image backups may seem heavy duty to some users, overhead-wise. But now they have incremental backups, and the load is really quite managable, IMO.

I have also been a GoodSync user for several years. I use this for more frequent backups of specific files and folders, Casper for full images. GoodSync also helps, in that it does bidirectional backups on a file-by-file basis. So you can tell is what to do with each file, left vs. right (on the display, of course).

Just thoughts, for those interested. Take care!

Oct 25 2011 at 6:13pm Copy Link

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Sabrina@Home @HDS Support

Okay thanks for your clarification about the issues with the licensing counts, exceeded activation issues and the need to get in contact with the support to solve these issues everytime i build a new virtual-machine. Actually i didn`t have the time to spend much of it for support requests and wait for solutions.
For me at the moment it seems better to wait for RB Rx 10 with better support in VMs and not to buy the shortlife phase-out model RB Rx 9.

Oct 25 2011 at 6:38pm Copy Link

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Steven Avery HI Folks,

My thoughts. If you really want data to be safe, simply back it up on a file-by-file basis to a local external USB hard drive and, to the extent feasible, to the cloud at times. If only local, then move a copy out of your office/house in case of fire, theft and other disasters.

All other attempts (including some that are disk imaging, although some disk imaging has decent file-by-file automatically) have problematic aspects. Imho, other attempts should only be auxiliary to the file-by-file data backup.

Under this schema, the actual disk crash (not flaky memory, etc, when you can restore the system or at least make the disk a slave on another system .. remember Bits sold us a nice Hard Disk Sentinel the other day ) .. or the occasional ultra-infection (which most of us have learned to prevent) is used as a sign to simply reinstall the OS. Or, better, to use a very early and small and simple image and then reinstall the programs we now decide we want.

Why ? Your system will be cleaner, it will run better, you will reconsider your programs, you will be more selective etc. (Just make sure the serial #s are themselves not lost in a crash, I use ListPro .. Bits please get the program ! .. to keep a home-made list and print it out and save it to the cloud and disk.) The image I recommend is the 5GB or so early, crisp image that is designed to simply restore the OS and an early primitive state that has good drivers and the basics like a couple of browsers installed. Maybe make two or three of those with different programs with restore CDs. What is the difficulty if once every two or three or four years you reinstall from that point to make a cleaner system ? Plus you do not have to worry about "Rolling Back" to an infected or defective state.

This advise is not necessarily for the tester techie or the network support guy who deals with a crash every week, it is my advice for the mildly savvy home user who hopefully only has a real problem every few years.

Maybe Rollback RX is wonderful, maybe it is a good addition to the arsenal I suggest above, maybe it saves the bacon of someone who does not have file backup. However I get nervous with low-level programs of any kind. The fact is, all Windows OS are exposed and flawed and subject to nervous breakdown, they are unprotected and vulnerable, while your actual .jpg and .doc are the key.

Your thoughts welcome, feel free to totally disagree.

Steven

Oct 25 2011 at 6:45pm Copy Link

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Keith Norton Most of my computers have multiple hard drives and I separate various functions on them. One is for the OS, another for Programs, and a third for Data. While installing the Demo of Rollback Rx, it only gives me the option of protecting my C drive. It appears the software can protect multiple partitions on the primary drive but ignores the other drives that are present. This might turn out to be sufficient, but is the program capable of protecting more than one physical drive on the computer? I suppose if I look at this software as OS-crash protection, the primary drive is all I need provided I have everything else backed up elsewhere.

Oct 25 2011 at 6:56pm Copy Link

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Roger Thomasson @ Steven

We've promoted ListPro a number of times in the past. I'll see if I can't get it back on the schedule in the near future.

BitsDuJour Admin - Oct 25 2011 at 8:26pm Copy Link

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Keith Norton @ Diane LazarusPlease provide more detail of your computer disaster. Are you certain that Rollback Rx was the culprit? Was the software vendor helpful? So far they seem to have been responsive on this forum. When I posted this, the original comment from D Lazarus complaining that the software had "destroyed" her computer had been deleted (it seems appropriately). That pretty much makes my followup pointless .

Oct 25 2011 at 10:30pm Copy Link

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Roger Thomasson @ Diane

Was just going request the same thing as Keith. This type of post needs some clarification.

BitsDuJour Admin - Oct 25 2011 at 10:35pm Copy Link

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Tazzie "Transfer of a license to another owned computer not allowed." Why is this???

Oct 25 2011 at 11:52pm Copy Link

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Nico Westerdale Due to the overwhelming response Horizon DataSys Corporation has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Oct 26 2011 at 12:00am Copy Link

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Pedro Laurent @ Tazzie, it means if for example you have 2 PCs and you RollBack Rx installed in one of the two PC you can't install RollBack Rx in the other PC with the same license.

Oct 26 2011 at 4:40am Copy Link

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Steven Avery Hi,

Roger, glad to hear about ListPro.

Please hurry, my trial is running out, :) although I think they only count days and users where it is loaded, so I may be able to stretch it a bit.

Please try for RightNote too, both are superb programs. RightNote is up there with TreeDbNotes and the freeware Keynote-NF but overall seems to be superior even to those two excellent programs.

Oops on the diversion. Now to our regularly scheduled broadcasting.

Steven

Oct 26 2011 at 6:13am Copy Link

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Adrian Williams Update on the Spideroak cache issue. Spideroak were quick in responding and have send me details how to move the working files from my C drive. If anyone needs to know how, open up a forum discussion here. Now the snapshots should be much smaller -- Success !

Oct 26 2011 at 7:06am Copy Link

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Dillon Geo I have both Windows 7 and Ubuntu installed on one hard drive, how does Rollback work under such scenario? I

Oct 26 2011 at 9:13am Copy Link

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Cheryl Rutherford Wow. After reading all the negative comments about license issues and activation, I have changed my mind from purchasing. If I install this and I sell my PC and try to put this on the new PC, it voids the registration, which means, it is the PC's footprint that registers the product and NOT the owner, which is a REALLY BAD THING. You would then have to re-purchase the license for the new PC.

NEVER MIND. This is very bad marketing and support.
I should be able to register under my name ONE TIME ONLY and use the same technique as other software - UNDER THE REGISTRATION NAME, and for 1 PC - any PC, I choose.

THIS IS SIMPLY THE WORSE METHOD OF REGISTRATION I KNOW.

Oct 26 2011 at 10:00am Copy Link

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Roger Thomasson @ Cheryl

Yes, there is a hardware-based activation. However, the vendor makes it clear that a simple email to customer support will allow you to reinstall RollBack onto a new PC if necessary.

"Here is how our licensing works (just as most other software)... Every license of RollBack Rx that you purchase will activate the number of PC's based on the number of licenses purchased. Therefore, if you purchase a single license of RollBack Rx, you will be able to activate the license onto a single PC. This does not mean that you can not uninstall the license from the PC. In fact you can uninstall the license from the PC and then reinstall it onto the same PC without any issues. However, if you try to install the software onto an new PC, or new hardware the software will alert you with a "Exceeded the number of Activations" warning... If the upgrade is legit you can simply contact our support team at http://support.horizondatasys.com or via our online chat (located at the top of our website http://www.horizondatasys.com) and ask to have your license reset. In usual cases this process can be done within a few business hours."

BitsDuJour Admin - Oct 26 2011 at 10:08am Copy Link

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Adrian Williams Cheryl.
Believe me, it's not the worse registration. The award goes to Home Accountz for that. My experience with Horizon is 100% positive.
You have 15 days or so trial period on a new pc install, more than enough time to explain the situation to Horizon in order to reset your licence activation.

Oct 26 2011 at 11:31am Copy Link

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Michael R. As a former commentor I am using TrueImage for an incremental backup too (v2010) but from a boot-cd (and not from Windows). I prefer this way, because all files are closed correctly and the system is in a valid state. And I have made good a good experience doing it this way. I do not backup too often and only if my system runs stable.

If I understand it correctly this does skip the Rollback-Boot-Initialization and so a restore would not work.

So I suppose before doing a cd-backup I have to choose the snapshot I want to backup and than completely uninstall Rollback RX, making my backup and than reinstall Rollback.

(a) Is there an easier way (e.g. just disable Rollback before the backup and than enable it again (instead of uninstall/reinstall)

(b) If doing such a reinstall, am I about to get some difficulties about the number of reinstalls? (The hardware-id would be the same, but the number of reinstallations might be the problem (and I do not want to write an email to the support after each reinstallation)

I already bought RollBack a last time, it was offered at BDJ, but haven't moved it when my former computer has gone defect and I had to reinstall all my applications on a new one. (So an answer would make sense to me, even if the BDJ-discount-deadline has passed)

Oct 26 2011 at 10:11pm Copy Link

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VLM Yes, I share Michael's inquiry ... it would be nice to be able to run a backup/image, or run a defrag, without triggering RollBack Rx to create some massive and unneeded image.

Oct 26 2011 at 10:34pm Copy Link

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Adrian Williams Just thought I'd add my comments while the offer's still on.
Michael &VLM,
I've done several backups, from within windows or from a boot disk The backup image doesn't include snapshots, just the normal files available to windows. A restore WILL work, but the snapshots made by rollback are lost. The program part of rollback is still on the windows system but the critical 'behind-the-scenes' bit has gone so rollback doesn't work. Simply uninstall rollback, reboot, re-install and the second re-boot will start rollback up again. Note, there will be no snapshots of your previous system.
As I've mentioned earlier, by leaving rollback installed, you still have the options of your snapshots, even though your image only has an image of your present system. if you uninstall rollback, your snapshots are gone.
As far as activation is concerned, you may have to contact Horizon if you recover your PC from an image. Never been a problem to date. Twice, Horizon has reset my activation.

There is a program that backs up the snapshots as well - it's terabytes image for windows. Look on the forum for more details. Have a bought IFW but haven't tried it with snapshots. I use rollback as my main backup but always have an image of my windows system using horizons Drive cloner RX. This runs in the background and is scheduled to do an image backup of my system every Saturday at 3am. If rollback doesn't successfully recover my PC, I know that drive cloner rx will get be back up and running from a boot disc.

Oct 26 2011 at 11:34pm Copy Link

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Support @Adrian Williams. Thanks again as always for answering the inquiries here.

In addition to Michael's question, the current build of Rollback Rx does have a license release feature, so when you finish the uninstall process for Rollback, the product key should be ready for your next activation without having to contact support. But in cases it does not happens, support is always welcome to have that key reset.

Horizon DataSys Corporation - Oct 27 2011 at 9:48am Copy Link

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Support Thanks to all who have participated on the sale and for all the feedback, as we strive to improve our product and make it a better experience for everyone.

If you do have any inquiries regarding Rollback or any of our products feel free to visit our community forums at http://horizondatasys-forum.com/ or email our support team at support

horizondatasys.com

Horizon DataSys Corporation - Oct 27 2011 at 9:52am Copy Link

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VLM Thanks Adrian Williams! Unfortunately, I fell asleep and missed this opportunity. But I suspect they will be back, with a new and improved version.

Oct 27 2011 at 10:44am Copy Link

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Garrett Goyette I Am...RATHER A lover BUT NOW a HATER of this software because of their limited install policy and its actual enforcement and zero response from the company after 3 attempts to contact and ask for mercy for a reinstall on a crashed machine.

At a time when many other utlities allow simultaneous use on up to 3 to 5 different pc... i find it unacceptable that Horizon has such a limited licensing.Their limited activation per machine is simply bizarre and ruthles AND THEY MEAN IT. I KNOW... I AM a recent hight ly thrilled then INCREDIBLY DISSAPPOINTED USER

I went from having Rollback Rx as one of my favorite and life saving programs of all time...to wanting to firebomb the company and FLAME them all over the web for such a merciless policy and completely unresponsive support.

I had used a previous purchase of Rollback Rx to make some 140 backups and used it a few times to rollback a few hours to a few days when my system would crash, hang or misbehave..
Unfortunately, between too aggressive registry cleaning by various which i did not realize for weeks and hundreds of hours of new data and dozens and dozens of software installs, i lost a partition on my hard drive

I was ultimately forced to reformat and repartition my hard drive and reinstore everything from scratch. Rollback no longer works adn is requiring that i rebuy for $69. As much as i am tempted to rebuy at $25, i assume i can find other restore point type software instead that has a reasonable licensing policy.

In the near future I am going to blog my bitter dissapointment to most of my nearly 200,000 facebook fans. I am an avid software buyer, and have zero bootleg on my desktop. I have bought nearly 30 Bits du jour, a dozen app sumo. over 300 tradebit, 300 warrior forum offers just in the last year

Mar 8 2012 at 3:35am Copy Link

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Support Garrett - We looked up your account based on your email and you have a single license of RollBack Rx... Your compalaint above states that you attempted to contact Horizon DataSys and number of times - When in fact we see a support ticket created Today only at 3:50AM. Our support is open from 8AM til 5PM.

What and when were the other attempts made to contact our support team. It is now 9AM PST. We are definitely, eager to know where the holes are in our internal process...

Now back to the main question - RollBack Rx is licensed per PC and does not install more than the number of actual licenses that are purchased - this is for obvious reasons. However, we are more than happy to reset licenses if for whatever reason you need to replace your hard drive, you do need to contact Horizon DataSys and create a support ticket at our support portal http://support.horizondatasys.com or you can simply send an email to support (at) horizondatasys.com and one will be created automatically.
It seems that you are unhappy with the software as you posted more frustration on bits du jour than on your support ticket. Here is what we can offer you. [1] A full discount, even though you purchased the software last year. or [2] we can reset your license. Please let us know how you would like to proceed.

Horizon DataSys Corporation - Mar 8 2012 at 9:18am Copy Link

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Robert I'm having a very strange problem when I try to install the newest version of Rollback RX Professional. I restart my computer and the DOS installation before windows progresses until it reaches 33% and then freezes. I have installed a trial version on other machines successfully but on my own, it hasn't worked. I would very much like to try the newest version out on my system.

AMD Phenom II Quad 2.6 Ghz
8 Ghz DDR3 RAM
Windows 7 Home 64 Bit

Mar 23 2012 at 9:29am Copy Link

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Support Hi Robert. Kindly create a support ticket regarding this issue on your one machine. Just go to http://support.horizondatasys.com or email support

horizondatasys.com. We may need to check your setup log files to verify why the install fails on that one machine and create a customer build if needed

Horizon DataSys Corporation - Mar 23 2012 at 10:51am Copy Link

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Churru Pipi I recently bought two Horizon programs DataSys: RollBack Rx Drive Cloner Rx and. With the first I have problems with some frequency hard disk space and I have to uninstall and reinstall. With the second had trouble making backups because I do not let them (I later discovered the solution without any help). I wrote several times DataSys Horizon, I sent pictures and videos of the problem and in addition take several days to answer, did not give me any solution. So I recommend not buying anything from Horizon DataSys.
There are solutions with a cheaper and more efficient service. For example Paragon or Acronis.

Spanish
Hace poco tiempo compré dos programas de Horizon Datasys: RollBack Rx y Drive Cloner Rx. Con el primero tengo con cierta frecuencia problemas de espacio en disco duro y me toca desinstalar el programa y volverlo a instalar. Con el segundo tenía problemas para hacer las copias de seguridad pues no me permitía hacerlas (descubrí posteriormente la solucion sin ninguna ayuda). Escribí varias veces a Horizon Datasys, les envié fotos y vídeos del problema y, además de tardar varios días en contestarme, no me dieron ninguna solución. Por ello recomiendo no comprar nada de Horizon Datasys.
Hay soluciones más baratas y con un servicio técnico más eficiente. Por ejemplo Paragon o Acronis.

Apr 8 2012 at 2:22pm Copy Link

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Experience Rollback v10 were due in June.. eh? 2011

http://horizondatasys-for...ation.html

Only sales & promotions since then.. what's up?

Apr 8 2012 at 7:44pm Copy Link

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Garrett Goyette Hi, i recently wrote and complained about the 3 activation limit and that horizon had not responded. MY BAD, my first 2 complaints were actually sent to Cleverbridge who handled the sales.
While Horizon responded to the complaint lodged here just saying they were looking into the problem.. they did not reply to that email
In the meantime i downloaded a trial copy. which came with a different id than my original prurchase. when i tracked down the original email with my original activation key, the trial registered.
sok, even though they did not repl Horizon did reset my key count to zero.
In spite of this aggravation, i must say that the program is superb and far superior to windows own restore point becasue it boots before windows and tracks all changes, including data and programs and creates a restore point in as little as a few seconds.
I am happy to have it running again as i lost much valuable time

I am so happy with the functionality of the software that i am going to buy two more copies when it goes on sale here and install on my laptop and on my wife's laptoop

Apr 9 2012 at 1:49am Copy Link

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Ferdinand I second Churri Pipi's (above) experience with extremely poor after sales service - avoid this product ! !

Apr 11 2012 at 1:44am Copy Link

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Tore Hoyem My experience with DataSys' after sales service was quite a bit better than Ferdinand and Churri's.
They even sent me a specially modified version when I had problems getting it to run on my laptop.

Having said that, they did not always take the time to reply to what, I felt, was important questions, so there is room for improvement in this area.

I did like the program, quite a lot, but I eventually stopped using it because it noticeably impacted my boot up time.
This was quite some time ago, though, so things may have improved.

Apr 11 2012 at 2:01am Copy Link

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Peter L I didn't make good experiences with RollBack. It didn't help me to restore in a critical moment and afterwords I had more problems than before.

Apr 11 2012 at 3:08am Copy Link

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Peter Martin I had really good experience with Roll Back RX. I think it paid off much more than it cost...One of my better investments indeed

I used it on a laptop with a 500 Gb hard drive. Now I have a laptop with a 128Gb SSD drive. It obviously is a small drive and I wonder how much space Roll Back RX , associated files and backup file would use. I want to save as much space as I can in that small drive

Apr 11 2012 at 9:48am Copy Link

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Support I will try to answer as many customer service related issues as possible...

Churru Pipi - Based on your email, we only show a license activation issue that was resolved back in October 2010. Please provide more details on your after sales service that went pear shaped.

Ferdinand - Looking up your account it seems like you have many tickets revolving around the same activation issue. However, all tickets were responded to within 24 hours of being received.

In order for us to improve on our customer service/after sales service, we need to know what the issue is. Something more scientific. We are always interested in improving the customer experience. If you do have suggestion please email them to us at support (at) horizondatasys.com or submit a ticket at http://support.horizondatasys,.com

Horizon DataSys Corporation - Apr 11 2012 at 10:07am Copy Link

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Support Mika - RollBack Rx encrpyts the hard drive with our own AES 256 bit encpytion and therefore, you may not even need to use TrueCypt.

Example: If you installed RollBack Rx 6 months ago, and someone stole your hard drive and placed it into another computer as a slave drive they would not be able to browse (see) your latest files, documents etc. The only files that they would see would be the files that existed 6 months ago, when RollBack Rx was first installed. All the subsequent snapshots are written directly to the sector as sector maps and can not be viewed or copied.

In addition, RollBack Rx has a feature which we designed for a large corporate client. This feature is now part of our public build. So, basically you can password protect your drive. This password protection occurs prior to Windows booting up and is also fully AES 256 encrypted. If you do not have the password you would not be able to boot into any snapshot/windows. You can find a lot more information on our public forum at http://horizondatasys-for...llback-rx/ or alternatively you can contact our support team at support (at) horizondatasys.com or chat with us during business hours by clicking on the chat icon at the top of our homepage at www.horizondatasys.com

Horizon DataSys Corporation - Apr 11 2012 at 10:17am Copy Link

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Cassiano qs what is the impact on PC performance? and performance of the hd?

Apr 11 2012 at 10:19am Copy Link

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Cheryl Rutherford What IS the best way to contact Support to get a SPEEDY REPLY? Email or phone? DO YOU HAVE A TOLL-FREE NUMBER FOR SUPPORT ISSUES?

If all a customer has is a website for support, then you will lose your customers quickly. I SHOULD KNOW, I AM A SW ENGINEER WHO WORKED FOR A HUGE COMPANY AND YOU SHOULD HAVE THE PROPER SUPPORT. THAT IS HOW YOU GROW YOUR COMPANY!

I can NEVER BUY A PRODUCT that does not have a phone number for support. PARAGON products are superb! So, if you do not fashion your support after that company, you won't make it for very long.

I THINK I WILL PASS ON THIS ONE JUST BECAUSE OF THE NEGATIVE COMMENTS.

Apr 11 2012 at 10:39am Copy Link

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Thomas P No Signs of Rollback RX V10 as promised for June 2011.
Even more Worse, No SSD Support and Not fully compatible with UEFI, so if you plan to work with GPT HDs, forget it, because the Drives are not found within the Installer. Same goes for DriveCloner.
Overall i own 6 Licenses which become slowly unusable when i change Mainboards and HDDs over 2TB (GPT).
Dont get me wrong, i love this produkt while it worked some time ago but if you own newer UEFI Mainboards and use GPT and not MBR formated Disks, then is is a NO BUY for you because it wont work.
And NO, its not an Option to Boot UEFI in Bios compatibility Mode to make Rollback work because you need than 3rd Party Drivers for the 3TB Drives which leads some Security Software to no longer Work

Apr 11 2012 at 11:30am Copy Link

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Toni A This product is the best thing I ever bought!
Works fine here on my Win 7 64-bit.

And for the people wondering/whining about no updates for a long time, why should be there updates if the program itself works flawlessly ?

The only problem I ever had with this application was the registration, and I was helped out by the support during the same day with that.

This offer is a great value for your money!

Apr 11 2012 at 11:30am Copy Link

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Roger Thomasson @ Cheryl

Please go easy on the caps. They're really not necessary to get a point across - and these days - considered something of an internet faux pas.

BitsDuJour Admin - Apr 11 2012 at 11:35am Copy Link

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Support Cheryl Rutherford - Absolutely. We do have support at different levels. Consumer sales that do not purchase annual support have ticketing support which can be followed up by phone if needed. This would have to be requested by the customer and would be at the descretion of our support team

Customers that prefer priority support and phone support can purchase the GOLD support plan and can then call our toll-free number for any support related issues.

In addition we offer onsite training and Platinum support to large organizations that need assistance and onsite training/deployment. These are usually offered to clients that purchase more than 500 licenses and have a daily cost of USD$ 2,500 minimum.

Regardless of Silver, Gold or Platinum support status - all support issues need to be tracked and thus a ticket needs to be created.

Horizon DataSys Corporation - Apr 11 2012 at 11:35am Copy Link

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Mika Neiar If I understand it correctly, this software does not work with system drive encrypted by TrueCrypt, right?

Apr 11 2012 at 11:36am Copy Link

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Support Thomas - Version 10 will be release a couple of weeks after the release of Windows 8 public release date. From what we know - RollBack Rx V10 is ready and is going through final testing with Windows 8 developers pack.

BTW. SSD drives are supported with our current version 9.1. What sort of issues are you finding?

Horizon DataSys Corporation - Apr 11 2012 at 11:39am Copy Link

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Support Mika - I am not too familiar with TrueCrypt but the explanation that I provided above should help you decide if it is really needed when you have RollBack Rx. See the post that I posted a couple of hours ago...

If TrueCrypt is a software based encryption and you are still adament about installing this you would (probably) need to install it after RollBack Rx.

RollBack Rx encrpyts the hard drive with our own AES 256 bit encpytion and therefore, you may not even need to use TrueCypt.

Example: If you installed RollBack Rx 6 months ago, and someone stole your hard drive and placed it into another computer as a slave drive they would not be able to browse (see) your latest files, documents etc. The only files that they would see would be the files that existed 6 months ago, when RollBack Rx was first installed. All the subsequent snapshots are written directly to the sector as sector maps and can not be viewed or copied.

In addition, RollBack Rx has a feature which we designed for a large corporate client. This feature is now part of our public build. So, basically you can password protect your drive. This password protection occurs prior to Windows booting up and is also fully AES 256 encrypted. If you do not have the password you would not be able to boot into any snapshot/windows. You can find a lot more information on our public forum at http://horizondatasys-for...ollback-rx/ or alternatively you can contact our support team at support (at) horizondatasys.com or chat with us during business hours by clicking on the chat icon at the top of our homepage at www.horizondatasys.com

Horizon DataSys Corporation - Apr 11 2012 at 11:50am Copy Link

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jboothco Is is possible to move this from one PC to another, i.e. can I uninstall it from a PC and install it on another without a license issue?

Apr 11 2012 at 11:54am Copy Link

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Support You would need to contact our support team to reset your license if you need to transfer it to another machine. We usually can do this within a few hours from receiving the request.

Horizon DataSys Corporation - Apr 11 2012 at 12:07pm Copy Link

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jboothco OK, thanks. It would be friendlier (and less work for you) if an uninstall did as some other programs locked to a single PC do and use the same online connection used during installation to free up the license.

Apr 11 2012 at 12:15pm Copy Link

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big-red I fall into the camp of 'best software I ever bought', well close anyway. I got Rollback Rx last time it was promoted on BDJ, and haven't looked back...

It has saved my bacon on many occasions. There has only been one occasion where I've had to revert to restoring from a disk image.

The only complaint I have is that it's too easy to wind back to a previous state. I don't have the fun of working out how the PC got screwed up in the first place.

There is a bit of a learning curve, but the instructions are pretty well documented.

Hopefully we get a good deal on upgrading to v10

Apr 11 2012 at 12:19pm Copy Link

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Support John - Actually I stand corrected... If you uninstall RollBack Rx from a PC that does have internet connection it will ping our license server and free up the license so that you can install it onto another machine. However, if you don't have a internet connection or our server is inaccessible you would need to contact our support team to manually reset your license... Thanks for waking me up, with was a feature that we added into V9.1 (current build).

Horizon DataSys Corporation - Apr 11 2012 at 12:59pm Copy Link

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umike How to purchase more than 1 license? The "Buy Now" button only allows the purchase of 1 license.

Apr 11 2012 at 5:47pm Copy Link

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Silat Why use rb instead of just say Shadow Protects incremental s?

Apr 11 2012 at 6:20pm Copy Link

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Don Seegmiller I love the product BUT definitely have trouble when using with SSD drives. Appears to install correctly but the program then says that the MBR can not be found or altered and the program will not load when starting nor can you start it from the control panel when windows loads. I really wished the program worked because I like it. I am using a 128gb ssd as my system drive.

Apr 11 2012 at 8:59pm Copy Link

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JesusInsideMe Yes it works fine until you have a problem (trouble) with your Firefox, I though that my Firefox would be back restoring a RollBack snapshot... but it was unsuccessfully in more than 3 attempts! (receiving a refund from HorizonDatasys) :( otherwise this app would a must have for all pc , God bless you, bye.

Apr 11 2012 at 9:08pm Copy Link

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John Sams I'm pretty sure the points I'm raising are valid. Why are they not appearing?

Apr 11 2012 at 9:44pm Copy Link

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Ferdinand Just uninstalled license 2 of 2 purchased in Dec 2011 - Their Support is unacceptable.

Apr 11 2012 at 11:23pm Copy Link

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Nico Westerdale Due to the overwhelming response Horizon DataSys Corporation has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Apr 12 2012 at 12:00am Copy Link

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John Sams Hi, I don't mean to undermine your software but I have one issue:

1. It's almost a god-send to have read the various (negative) reviews before I even tried out the software. Users of this software claim the damage to the PC (especially laptops) is irrepairable IF uninstalled and some of them even lost their warranties...has this been rectified?

Apr 12 2012 at 7:26am Copy Link

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Nico Westerdale Umike, if you want a second copy you'll have to make a second purchase.

BitsDuJour Admin - Apr 12 2012 at 7:27am Copy Link

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a a Re. the encryption, please can you clarify:

1) Nothing is encrypted during installation (ie. existing files are not encrypted) ?

2) However, all snapshots are encrypted ?

3) If no password has been entered, the snapshots are encrypted using a built-in password ?

4) If (3) is correct, then this means that these snapshots could be decrypted if the built-in password was discovered (eg. through reverse engineering) ?

5) If someone got hold of the drive and installed it as master/boot drive, then they would be able to access all files including those in snapshots (ie. it's only if they install as slave/additional drive that they could only access existing files) ?

6) If you enter a password in RB boot stage, this password will be used for all future passwords, rather than the built-in password ?

7) Is this password stored anywhere (even in hashed form) ?

Apr 12 2012 at 7:29am Copy Link

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a a I currently use Shadow Defender as a system freeze tool, so all changes disappear on reboot. I understanbd I can do a similar thing with RB, in that on reboot I can automatically restore a snapshot.

Is it possible to not take any snapshots, but restore to original state (ie. like SD, all changes will just be lost) ?

Another security measure I would like to see would be the ability to wipe all free sectors with zeros on every reboot, as well as the option to disable this and only do manually. This way, even though snapshots are stored in this empty sectors (ie. so the empty space cannot be wiped normally), it's possible to wipe empty sectors without erasing snapshots.

One last feature would be to allow third-party apps (backup imaging apps like Image For Windows) to determine which "empty" sectors are not actually empty but contain RB snapshots/data, so I can still use IFW for my backup needs. Maybe you could publish how this can be determined by other apps, as I have no wish to switch to Drive Cloner for my backup needs.

Apr 12 2012 at 7:36am Copy Link

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Toni A @a.a : As stated earlier elsewhere, the snapshots are crypted (atleast if you password protect them.)
And to protect accessing your computer at-all,turn on the access control in rollback rx,and type in a chosen password.
none can access then your windows/snapshots without knowing the password.

If you still want to, you may use Truecrypt and make file-containers which you then mount as a virtual drive in your system.
This would be probably the best way to not get messed with Rollback RX ..

For the people whining about support being slow in answering your questions, you should take a look at the horizondatasys's Forum, there's quite a few active users around to help you out.

I bought this application last year with full price, question to Support..
Wil there be possibly some discounts on the new v10 version for people whom bought v9 ?? :D

Apr 12 2012 at 8:13am Copy Link

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Support Toni A - Right now we can guarantee that people who bought Gold Support with their licenses and are current with their subscription will get a free upgrade to version 10 when it comes out. We may have some other promotions when it does come out but nothing planned at the moment.

Horizon DataSys Corporation - Apr 12 2012 at 8:46am Copy Link

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a a Thanks Toni A.

So by default, snapshots aren't encrypted, and two password levels...

1) A password to encrypt snapshots.
2) Another (possibly different) password for access control during boot phase.

Even with access control, will the original files (ie. those present before RB is installed) still be accessible if I connected the drive as a slave ?

Apr 12 2012 at 8:55am Copy Link

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Support All snapshots are encrypted. Like I had mentioned earlier,, If you were to remove a RollBack Rx protected hard drive and attempt to browse the hard drive by installing it as a second (slave) drive; you would not be able to see any recent files... All you would be able to see would be files that were existing on the PC prior to the installation of RollBack Rx....

Secondly, if you use the RollBack Rx password encryption protection, any user that would attempt to boot up your PC would need to enter a password. This password dialog box is presented prior to the system boot sequence and is very robust. We built this feature for a large client in New York that needed to be sure that if any laptops were stolen that no one would be able to access the data on the laptops. We rolled this out as part of our public release builds and can be used by anyone who purchases RollBack Rx...

Horizon DataSys Corporation - Apr 12 2012 at 9:13am Copy Link

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Support John - At Horizon DataSys we always listen to the negatives. Our managers believe that this is the only way in which we can improve our product offering. Unfortunately, we can not make everyone happy, even though we do try... Most of the negative comments are opinions or a misunderstanding of how our software is to function. And some support complaints are not based on any science.

75% of our business is based on software development and customization of our core RollBack Rx technology for large corporations, school systems and banks. These clients perform multitude levels of due diligence and Q&A testing. They evaluate everything from product functionality to levels of support, including phone support....

So when we here comments such as "RollBack Rx has damaged my PC and made it unrepairable..." - we are listening, but we need a bit more information like, How did it damage your PC. What actions were taken prior to the disaster? Then we need to document this information in the form of a support ticket. This is so that we can reproduce the issue and then claim it to be a "bug" or defect in the RollBack Rx software.

Horizon DataSys Corporation - Apr 12 2012 at 9:28am Copy Link

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Roger Thomasson I'd like to second this. We don't appreciate abstract accusations like 'this software destroyed my pc' without any attempt to back them up.

It makes us wonder...

BitsDuJour Admin - Apr 12 2012 at 10:48am Copy Link

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Lisa Griffiths I keep clones of my hard drives in case of hardware failure. Would there be any problems with cloning a drive with your software installed and using the clone afterwards on the same computer with the original installation?

I also use sync software between computers. Would there be any problem syncing files between computers that use your software and those that don't because of the encryption?

Apr 12 2012 at 10:56am Copy Link

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Support Sync files and software is no problem with RollBack Rx..

With cloning software there is no real danger, but you need to understand that disk imaging tools can only copy Windows and file systems that they can see... The image that is taken when using your cloning utility; will only contain the current snapshot (the system state that you PC is in when you take the image.) The image will not contain the RollBack Rx application, or its other snapshots. This is due to the fact that imaging software can only copy windows files and folders that they can see. The RollBack Rx application is sitting "outside" of Windows and its snapshots are written directly to as sector maps on the hard drive itself...

In a nutshell - RollBack Rx and its snapshots are not visible to Ghost and other imaging apps, so therefore they are not copied over. You can find more details and discussions on this topic on our forum at: http://horizondatasys-for...ether.html

Horizon DataSys Corporation - Apr 12 2012 at 11:14am Copy Link

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a a So then, according to the official support response re. encryption, all snapshots are encrypted, even if you don't enter a password. This means a built-in password is being used which could be discovered through reverse engineering RB, meaning that while snapshots are safe from the casual user, an advanced user could decrypt them after finding out the password.

Also, your comment that...

"If you were to remove a RollBack Rx protected hard drive and attempt to browse the hard drive by installing it as a second (slave) drive; you would not be able to see any recent files... All you would be able to see would be files that were existing on the PC prior to the installation of RollBack Rx.... "

implies that the hard drive is always left in the state when RB was originally installed, and that the current snapshot is "layered" over the top of that by the RB driver on boot, resulting in you seeing the snapshots files, rather than the original files.

Lastly, the boot-time password encryption protection as you describe it, seems to only offer protection from booting the hard drive, but does not stop someone connecting the hard drive as a slave/data drive, and seeing the original files before RB was installed (ie. it does not encrypt the original files).

Is my understanding correct ?

Is it possible to enter your own password to be used for encrypting snapshots, which is not stored anywhere (ie. it cannot be recovered), and which has to be entered on every boot (essentially, use the boot-time password for encrypting/decrypting snapshots) ?

Apr 12 2012 at 11:31am Copy Link

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Support A A - You are right in most aspects except for - A password is NOT REQUIRED to encyrpt snapshots. This encyption is automatic. It is not a question of knowing the password; but rather knowing the algorithm of our 256 AES encryption.

Horizon DataSys Corporation - Apr 12 2012 at 12:41pm Copy Link

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a a If you're using AES Encryption the algorithm is the same as any other AES encryption algorithm, otherwise it wouldn't be AES encryption.

Admittedly, you would need to know the layout/data structures RB uses for it's sector map and snapshots, but this could be reverse engineered.

It's more secure than nothing, but would not keep them secure from a determined individual/organisation, and makes using strong encryption like AES kind of irrelevant.

I would like to see the option to use a password entered everytime on boot, which is not stored anywhere on disk (non-paging RAM would be OK, although I believe most kernel driver memory allocations are non-paging). This would make it much more secure

Also, if RB means Truecrypt can't be used to encrypt the system partition, RB should offer a way to encrypt the entire system partition.

I'm also hopeful you will open up a way for third-party apps to query which sectors are in-use by RB, so they can be backed up by third party imaging products.

RB is a great product, but is lacking a few features which I'd need to see added before I would use it over my current software.

Apr 12 2012 at 4:57pm Copy Link

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Doug Myers OK. I am concerned that Horizon DataSys would announce a tentative rollout of version 10 for June, 2011....and then no more information is released. That is very poor planning. If you can't hit a deadline, I can understand that, I too am in software developement. But keep the public informed. Give them better updates. Going for very long periods of time and no updates to your software only says that you have very poor support and little money for R&D.

I have both a laptop and a desktop and with 65% off, I don't mind buying 2 licenses. However, if Horizon DataSys limits the number of software registrations to 3 per key, that also worries me. Especially for as often as I reformat and reload my hard drives. Again, another concern over why I should buy from this company.

May 31 2012 at 5:40am Copy Link

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Ferdinand Very poor service

I have 3 paid for license keys to give away to whomever wants them

May 31 2012 at 5:50am Copy Link

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Doug Myers Ferdinand, I would love to contact you. Do you have a Facebook page or some other private way to contact you?

May 31 2012 at 6:11am Copy Link

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ron r Hello,

1)
After some inquiry with the helpdesk I found out that if you purchase a license just before the release of windows 8 you won't get a free upgrade to the version that will support windows 8 (because that is a major release). Is this still the case?

2)
Are the minor upgrades really free? (I thought even these were only available if you have a subscription)?

3)
The subscription will be billed yearly, is it possible to take a subscription for just one year?

Is the following situation possible?:
I want to take a one year subscription on the moment I purchase and I want to immediately "cancel" my subscription so I wont be be billed for the next year. BUT I still want to have the subscription for that one year (from the moment I purchased).

If this is possible how can you cancel a subscription (by mail?).

4)
Is the subscription prize also discounted?

5)
Can I transfer the license to a new pc? (this off course means I remove the program from the old pc)?

Can I re-install the software on the same pc after a complete reinstall of my operating system and if change hardware internally?

Thank you

Sep 11 2012 at 1:38pm Copy Link

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Support Hi Ron,
Thank you for your inquiry. Here are answer to your questions:

1. If the purchase was made today with Gold Support included on the purchase, then the license upgrade to the next major release for Rollback Rx (v10) would be free. If Gold Support was not included then it wont be free and would have to be a separate purchase in the future.

2. In-version updates/revision builds are free for all users for the version they purchased

3. Yes, you can deactivate the subscription by contacting support: http://www.horizondatasys...0270.ihtml or through Cleverbridge. It's recommended that you keep your subscription at least for the year you want it covered and just unsubscribe when you get the email reminder for the next billing.

4. The subscription price is still based on the original license cost for this promotion

5. Yes for both questions. Ideally a completed uninstall for Rollback Rx would release the license key used on the previous PC and would be ready for activation on the new PC. Alternately you can contact support to have the product key reset.

Horizon DataSys Corporation - Sep 11 2012 at 2:56pm Copy Link

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Alby I had it installed on a 64bit system and it wouldn't work,this was a new PC.Worked great on my previous 32bit PC.

Sep 12 2012 at 9:16pm Copy Link

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Avi S Does Rollback RX have a mode to allow rolling back all of the system files and program files, while leaving data intact (i.e., everything in Documents and Settings)? Or does it do a complete wipeout?

Sep 13 2012 at 2:07am Copy Link

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Support @Alby. Please kindly contact us directly at support@horizondatasys.com for further troubleshooting of your issue.

@Avi: You do have an option to exclude specific files and folders from being rolled back when you have to recover to a specific snapshot. This option can be found under the program settings advanced settings for Rollback Rx

Horizon DataSys Corporation - Sep 13 2012 at 8:30am Copy Link

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Michael Burkley Friends,

This looks like an excellent solution to possible crashes on my PC. I am wondering if this is a single USER or a single COMPUTER license. May I install it on my desktop and two laptops on one license or do I need three licenses?

Also, if it is a single computer license, is there a multi-license discount!

Finally, can I have the snapshots stored on an external drive (or backed up to the cloud) and use them later in case the hard drive on my computer really dies instead of just scrambles the data?

Thanks,

--Michael

Sep 13 2012 at 10:09am Copy Link

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John Miesionczek Is this discount good for the Pro version.

What is the subscription for.

Is this something we have to purchase every year.

It seems all vendors are going that rout for a subscription

I'm disabled and on a fixed income and it's getting very expensive to use the computer and get software like yours.

Thank You for your reply

Sep 13 2012 at 11:07am Copy Link

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Support @Michael
- This is for a single PC license. Given your example you would need to purchase 3 licenses.
- The discount here on BDJ is for a single PC license only, you can just purchase multiple times if you would need more than one.
- Unfortunately no, the snapshot are only stored locally on the primary HDD and can't be backed up externally.

Horizon DataSys Corporation - Sep 13 2012 at 12:05pm Copy Link

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Support @John
- Gold Support and Maintenance is an optional purchase with your Rollback Rx license.

The major benefit for this yearly subscription is getting a free upgrade to the next major release for Rollback Rx as well as getting prioritized technical support..

Again to be clear this is an optional purchase, so if you just want to buy the Rollback license you can, since the license key is perpetual to the version you purchase it with.

Horizon DataSys Corporation - Sep 13 2012 at 12:13pm Copy Link

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vps-rr @John Miesionczek

The only other option is comodo time machine:
http://www.comodo.com/hom...covery.php

The version on the link I gave can not be downloaded because they are working on a MAJOR overhaul (major upgrade).
You can read about it here:
http://forums.comodo.com/...tm-b198.0/

I think it will be at least three months before a v3.0 will come out but I think it's the only true opponent of Rollback RX
(And the new version of comodo may also be free)

Sep 13 2012 at 12:20pm Copy Link

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Alby I've had a current ticket open for the last few Weeks.I received a couple of test versions to try neither which worked.

Sep 14 2012 at 12:31am Copy Link

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Alby I forgot to mention the Ticket number 4073-8343316
Date Created: 7/11/2012
Last Updated: 7/15/2012

Sep 14 2012 at 12:41am Copy Link

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Mr Macro I get the following error when trying to install the trial version:

"The disk free space is too low to install this software."

I have only used 70GB of a 500GB drive!

Any ideas?

Sep 14 2012 at 1:23am Copy Link

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John Lodholz So I can't backup with this software to my NAS?

"the snapshot are only stored locally on the primary HDD "

Sep 14 2012 at 6:03am Copy Link

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Support @Alby.
- I've sent a followup with development regarding your ticket

@Mr Macro
- could you check if your machine is using a GPT Partition ? This would be under disk management right click disk 0 properties volumes look for partition style. Our current version of Rollback Rx still does not support GPT Patition. If this is not the case please contact us here at support@horizondatasys.com

@John
- If you're referring to the snapshots that Rollback creates, then no., they are only stored locally on the designated primary HDD

Horizon DataSys Corporation - Sep 14 2012 at 9:16am Copy Link

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Mr Macro No, it is basic. I have contacted support as you have suggested. thanks.

Sep 14 2012 at 9:20am Copy Link

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Mr Macro apologies, it is using GUID Partition Table (GPT).

Sep 14 2012 at 9:22am Copy Link

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Nelson Carvalho Hi,
Sorry my English.
a) What is the space (%) that RollBack Rx uses in the HD to save the data?
b) This space will grow indefinitely?
c) If a problem occurs with Windows and it can not be started, how the RollBack Rx will go back to a version that can restart Windows?
d) What versions of Rollback Rx exists and what is the version being offered here?
e) Confirmation: The version of RollBack Rx offered here can be used in Windows 7 and partition NTSF, but does not work in Windows 8. Correct ?
f) Is there any way to identify the location and the files that RollBack Rx saves?

Thank you.

Nelson Carvalho

Sep 14 2012 at 11:08am Copy Link

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Jim McGowan Be careful. I purchased First Defense PC Rescue along with one year of Gold Support from HorizonData a few years ago. Three support tickets submitted and I never received any response - nothing at all for any of the tickets. Until they tried to auto-renew the Gold Support plan. Then I received over a dozen emails in a week and a half to try and "solve" the problem of why they couldn't get their renewal payment.

Support is lacking, non-existent actually. The only way to try to contact them was their forum and when that became filled with similar complaints they simply closed the forum.

Again, be careful.

Thank you.

Jim

Sep 14 2012 at 11:12am Copy Link

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Support @Nelson Carvalho
a. Rollback Rx uses minimal disk space to save snapshots
b. The snapshot sizes varies depending on the amount of data changes from the baseline and the last snapshot taken.
c. Rollback Rx installs a subconsole menu before the Windows startup screen which can be accessed by pressing the "HOME" key. Through here you can choose a snapshot when Windows was working fine and it should restore the machine to that point in time.
d. Our current version is Version: 9.1 Build: 2697287695.
e. Yes, this version is not compatible with Windows 8 . We will be releasing a new version when Windows 8 is officially released.
f. Rollback Rx's snapshot are stored as sector maps and they can only be seen through the Rollback Rx Application Console or in the subconsole. They are not visible in Windows Explorer.

Let us know if you need further assistance

Horizon DataSys Corporation - Sep 14 2012 at 11:37am Copy Link

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Support @Jim.
I'm sorry you feel that way and our apologies for this bad experience in the past. Unfortunately First Defense ISR has been discontinued a couple of years ago and we no longer provide support for it.

We have also have added more staff which has dramatically improved customer support on our existing products

Horizon DataSys Corporation - Sep 14 2012 at 11:50am Copy Link

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Joss Will be RollBack RX 10 available to 26 October (W8 sales start)? Will you adopt the new build to large screens resolutions? I've tried v9 and it was looks very ugly in 1980*1080.

Sep 14 2012 at 12:26pm Copy Link

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Support @Mike

There is no official release date yet for Rollback V10, but the plan is to release it around the time Windows 8 comes out (maybe a couple of weeks after). There should be some GUI enhancements as well for this as that was one of the issue with the current build (stretched image on the application console)

Horizon DataSys Corporation - Sep 14 2012 at 12:37pm Copy Link

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Amit 1) Is rollback rx compatible with the major image tools or backup tools as Macrium pro / free + paragon HD manager suite + acronis 2010 to 2012 + easeus ?

This seems to be a major thing needed to know before purchase as I think people would turn to those image backup tools mainly for backup purposes than rollback rx - as they are the prime softwares for images - not just system crashes etc., which rollback rx does.

PLEASE STATE any conflicts with all of the above 4.

2) How is rollback rx better than magicure pro, which falls under same category and it provides similar features ?

3) Can I use rollback to test new softwares, without a hiccup - just like sanboxie - and in case I find the software bad or malware, does it restore whole computer PERFECTLY to the earlier state. And does this restore need a reboot ? When a reboot is not needed in sandboxie.

Any more features in rollback from sandboxie - not in the software's main features like backu and crashproof - but i would like to know here only the features I would like to know in case of trying new softwares.

4) Is the license transferable to another computer. and the license policy is not clear - What all we have to know about with reinstalling after OS reformat on same computer - or in case of transfer to another computer - Uninstalling from previous and ins on second ?

Thank you.

Sep 14 2012 at 2:41pm Copy Link

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Garrett Goyette @amit,

I have the following installed Acronis Ture image, Easeus, ajc active backup, backup Sf , Paragon and a few others plus Rollback.

I use Rollback 10 times more than alll the others combined..ther appear to be no conflicts.

I have had some issues occaisonally with it saving more current data and once i corrupted the MBR so bad Rollback was ineffective

Sep 14 2012 at 3:30pm Copy Link

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Garrett Goyette I bought Rollback about 1 year ago here on BDJ. I do not remember a subscription option for $13.80. Is that available separately? or do i have to repurchase the program plus the subscription now.

Sep 14 2012 at 3:32pm Copy Link

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Support @Amil - I'll try to answer all your questions as much as I can

1. We have not tried it with all these imaging solutions, but based on forums/customer feedback Rollback Rx is compatible with most imaging solutions. Please be aware that imaging only copies the "current snapshot" when its done within windows and does not copy your snapshot history or the subconsole.

2. Magicuro is a Rollback Rx rebrand but based on an older build.

3. Rollback Rx is the perfect uninstaller. You can take a snapshot of your system before you install a program and then if you don't want to keep it, just revert back to a previous snapshot. All traces of the unwanted software would be gone as the computer returns to the exact state before the software is installed. Our major tech partners use it fa lot for driver testings

4. Yes the license is transferable from one PC to another as long as its only used on one PC. Normally uninstalling the software completely should free up the license and would ready it for a new activation on the same pc or on another pc

Horizon DataSys Corporation - Sep 14 2012 at 3:38pm Copy Link

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Amit @Garrett Goyette

Hi - you use so many backup / image tools really. Can you tell me which one is the best - and especially, do you have any problems with the now infamous acronis as it has been having lot of problems lately as per I have come to see on many CURRENT reviews.

Sep 14 2012 at 3:42pm Copy Link

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Support @Garette

Are you looking at adding Gold Support for your existing license ? If you are let us know (support@horizondatasys.com) and we'll send you a purchase link on adding Gold Support to your existing license

Horizon DataSys Corporation - Sep 14 2012 at 3:47pm Copy Link

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Amit @Rollback support

1) Thanks. But can you specify - if i try a new software and find it bad - do I need to reboot to restore to a previous state.

Or that can be done without a reboot ? I really like sandboxie for that.

As sometimes I try some softwares and rebooting all over for all of them specifically is what has kept me from some other similar softwares as RETURNIL AND timefreeze etc.

2) And also, I guess rollback rx is a complete alternative to system restore of windows 7 and the snapshots take not too much hard disk space. Would that saying be correct ?

Sep 14 2012 at 3:51pm Copy Link

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Joss @Amit

For quick backup (protection from viruses, system crashes) the best is RollBack Rx or Eaz-Fix (the same only for OEM). You can take snapshot (it takes about 5 sec.) then format all your disk, reboot and restore previous state (it takes about 2 minutes).

But (!) the product will not protect you from hard disk failure problems. So you will need any another traditional backup tool.

Sep 14 2012 at 3:52pm Copy Link

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Joss @Amit

1 - you will need to reboot
2 - yes

Sep 14 2012 at 3:54pm Copy Link

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Garrett Goyette I do not necessarily use all of them, but have accumulated them over time and they are installed so i know they don't conflict

Mostly happened because i just went out and downloaded trial versions of just about everything and picked up a few highly discounted versions out here.

I Love this program. it is nearly instant, does not interrupt yourr work at all and does not tie up your resources. Sometimes my livedrive or AJC when i was using it are consuming over 25% of my cpu each on a fairly constant basis..bogs the system down

First off, online backup sounds like a great idea...but only to save your documents and some of your down loads. I have a 750 gb drive and have unlimited backup plus 500 GB LIVEdrive. Literally it can easily take days to upload that much, let alone recover your system from it.

For multiple daily images, i use Rollback on my desktop and on my laptop SCRP (a utility for single click Microsoft Restore Point]

the problem with larger Backup and/or Image backup programs is the extreme amount of time it takes to backup your system the first time or to make a master image. I will get times like 14 hours
Still a good idea to occasion build a master backup and perhps schedule incremental or modified of your preferred files and document.

Paragon HDD rescued me from total catastrophe about 2 months ago. and spotmau powersuite as well, both have lots of tools.
The other thing i did was buy a second hardrive and a 'toaster" usb dual bay docking device form ebay for about $30 and simply pulled my internal hard drive, put it in port A, the new 1 TB internal drive in port B, hit the clone button and cloned my hardrive in an hour or two... this was idiot proof and then i used paragon to get me the lost 250 gb back from the Terabyte drive

this strategy has saved me a time or two in the past and i highly recommend. I had to use this external docking bay because i have a mini atx desktop with room for only 1 hard drive.

Sep 14 2012 at 4:11pm Copy Link

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Garrett Goyette @support.

Yes, i would love to have gold support for both of my existing licenses. You may send the links to whimsicalmystic@gmail.com

Sep 14 2012 at 4:14pm Copy Link

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shane User How does the license work, - does it have to be installed on the same PC it was downloaded to, or can it be installed on different machine (it would be my case) WITHOUT internet connection ?

Tx

Sep 14 2012 at 7:16pm Copy Link

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Roger Thomasson @ Garrett

FYI, I deleted your previous post containing license information. Highly recommend you don't post that type of thing publicly :)

BitsDuJour Admin - Sep 14 2012 at 7:18pm Copy Link

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Matt Gold Support and Maintenance = Free Lifetime Updates & Upgrades?

I don't see what's free about it. It cost $13.80 per year.

That doesn't sound like FREE to me. And I don't see it being LIFETIME either. It is plainly a 1-year subscription. Yeah, it's lifetime only if you pay for it throughout your lifetime.

That is FALSE ADVERTISING! Call it what it is!

And Jim McGowan says "Be careful...Support is lacking, non-existent actually...closed the forum."

That sounds like terrible support!

I was really considering buying this software, but I'm going to think twice and I'll really take advantage of their 30-day guarantee if I need to use it.

Thanks Jim for your warning!

Sep 14 2012 at 9:24pm Copy Link

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VLM Garrett Goyette - May I ask what "toaster" you bought, since you seem quite happy with it?

Sep 14 2012 at 9:42pm Copy Link

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VLM James Fischer - I understand your complaint. Still, don't competitive programs effectively do the same by issuing a new version every year or so? (This is a genuine question, as I don't use any of those solutions. I walk a somewhat different road here.)

Sep 14 2012 at 9:50pm Copy Link

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VLM I am a bit confused about something here. Suppose I make a snapshot, then install program A, then make a snapshot, then install program B, then discover that program A was a mistake. Now imagine that I have invested quite a bit of time setting up and configuring program B and do not wish to lose all that work.

Is there a way to roll back whatever is associated with program A without touching B? Simply exempting certain directories won't do the trick, as there may be registry entries and the like associated with A.

I ask this question, because Sandboxie enables me to do this quite effectively. It is application-oriented rather than arrow-of-time oriented.

Sep 14 2012 at 9:55pm Copy Link

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SoftCollector An interesting piece of software, but not without limitations.

1. Initially the snapshots it takes are indeed small, but after a while you will see that snapshots get to several gigabytes each, so unless you have a 100 GB free on your system partition, you will get low on space quicker than you think.

2. Also, the program does not give you the option to save the snapshots on external media (no way to have those on an external HDD for example). Moreover it saves them inbetween other files on your system partition (using empty sectors here and there), so you can no longer use any kind of defragmenting software (Perfect Disk, Diskeeper) – RollBack simply blocks those. I for one am a sucker for defragmenters and own a couple of those, so this does not work for me.

3. The best option (if you have to use RollBack) would be to have a 128 or 256 GB (at least) SSD installed as your system disk and since SSD's are not defragmented anyway, to also use RollBack.

4. There is always the possibility to wreck your system when deinstalling RollBack – the process takes forever and I always keep my fingers crossed that nothing will go wrong. Nothing has gone wrong in my case, but I have read a few horror stories, concerning others.

5. All in all I would prefer a "safer" solution like Norton Ghost, which allows you to save snapshots on external media, and is updated just once every 4-5 years, so yo don't have to pay them continually. It also deinstalls like any other software, so generally there is no inherent risk.

Kind Regards,
SC

Sep 14 2012 at 10:20pm Copy Link

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Matt Hi VLM. I do agree that most of them do and I can understand subscriptions for upgrades/updates. I just can't see calling it 'Free Lifetime'. Nothing about this program or any other payware is free. Someone might misunderstand and not realize that this is a subscription and think they are paying a one-time fee of $13.80 for 'Free Lifetime Upgrades & Updates'. I just think calling it 'Free Lifetime' is wrong. Maybe saying something like "$13.80 for 1 year of upgrades/updates" would be more accurate.

I've been using Acronis True Image 2011 for the past two years. I just use it to create images. I don't use the back-up features. But one real nice feature they have is something called 'Try & Decide' that works something like RollBack Rx without all of the fine-tuning.

I can't see anyway that you can undo A without undoing B as well. I think Sandboxie might work differently. I don't have it, but I'm guessing it creates and sets aside a partition to experiment 'within'. While System Restore, Try & Decide and RollBack Rx (I'm guessing) as well as others create a (hidden) partition used for monitornig and storing changes made to the drive being monitored. Similar to Sandboxie, but a little different.

Hi SC. A lot of good points! I used Ghost for many years, even before Norton bought them. Prior to that I used PowerQuest Drive Image until Norton bought them out as well. I switched to Acronis True Image 2011. It works well for basic images.

Sep 14 2012 at 10:44pm Copy Link

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J S Is it possible to take up Gold Support Subscription to a RollBack RX, or DriveCloner RX license, where you ORiGiNALLY only purchased the product by itself.

Another question if I may:
If you originally bought the program in a different currency is it possible to get the currency of the Gold Level Support changed to your local currency?

Do You think You'll be offering Drive Cloner RX later this year?

Sep 14 2012 at 10:53pm Copy Link

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Brian H Hi- for the reps at Horizon DataSys, are there current plans for support for saving images to external drives to be incorporated into future builds of the program? If "SoftCollector" (see prior post above) is right (and he usually is!) than how do current users of the program deal the with increasingly larger ("several gigabytes each") snapshots and primary hard drive (or partition) space limitations? Thanks! -Brian

Sep 15 2012 at 12:14am Copy Link

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VLM I agree, SoftCollector is always right, or at least pointing in a right direction. These limitations are serious, and the uninstallation issues scare me ... it feels like this piece of software is taking control of my system from me.

James Fischer - I do agree, there is clearly nothing either "free" or "lifetime" about this software. I have no idea why people say things so different from what they really intend.

I use primarily a combination of Casper (which I find much more stable and much better supported than True..., for disk images and certain data backups, then GoodSync for the rest. I appreciate that GoodSync provides both back-up (one-directional) and sync (2-directonal) capabilities. This enables me, say, to work locally, give something to someone on a flash drive, receive back the drive, then update both ways at once.

I realize that it's trendy to do this sort of thing over the network or the Internet or up in the clouds somewhere way out there. But I take a lesson from Ben Franklin and choose a little less convenience in favor of a whole lot more safety. Turns out that the combination of less convenience and more safety actually causes more sanity and quite a bit less stress, at least for me! :)

I like Sandboxie a lot and intend to use it much more going forward. Also WinPatrol and SpyShelter. I use MailWasher Pro to prefilter incoming email, not just for spam in the narrow sense, but to scan what's there and decide what to download. I participate in many discussion-type groups (e.g., Yahoo groups), and I find it helpful to prescreen all the incoming mail before I download it,

Presently, I'm looking at Webroot's new SecureAnywhere product; if I adopt it, that will be the first time in years that I've used any sort of "anti-" product. But it seems to work very differently than all the antivirus, antispam, anti-etc. products, in that it does not depend upon constant updating of some kind of threat file. Early product reviews by seemingly competent reviewers look quite promising, and Nick Bolton, principal at MailWasher, personally recommends it and uses it himself, which I regard as a very strong recommendation. And the folks at MW have it on sale right now for 25% off, which is nice. May render SpyShelter obsolete, not sure yet.

That's my story, and I'm sticking by it! :Sometimes I long for Mayberry. :):)

Sep 15 2012 at 2:59am Copy Link

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Amit I would second what Brian has said. With ssd as boot drive and space as limited in them, I would like this option really. and if not to external drives then to elsewhere - usb (pen) drives / other partitions etc.

Also, for restoration to a previous state instantly - just as windows system restore doesnt need a reboot - although it may not be as detailed software.

If these features would be incorporated into a future version, would be good.

Sep 15 2012 at 3:04am Copy Link

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Nelson Carvalho I believe that the question concerning the confusion between lifetime and subscription for a year is correct. However, before buying the product I have to confirm that the 'lifetime' is valid as I sign the subscription. Perhaps not the right way to market, but it's pretty clear.

I would like to confirm if I install the product I can no more defragment the hard drive. I do not remember reading any warning about it.

Sep 15 2012 at 8:06am Copy Link

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Rhythmic How well does RollBack Rx work along with the Windows Defragmentation task that is set to automatically run by default?

Does RollBack Rx disable this defragmentation task or do users need to worry about unnecessarily large snapshots due to the defragmentation process?

Sep 15 2012 at 9:22am Copy Link

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Tazzie I used Rollback on a 256 Gb Ssd and I constantly had to deal with accumulation of large and even larger snapshots ... often had to go in and delete snapshots. A few times I even got in the situation of not having enough disk space to even be able to delete snapshots so I could regain disk space. I eventually figured out how to get out of that dilemma, but it's very frustrating and time-wasting. This as an OS/Apps SSD only, but I use my laptop heavily, so the snapshot sizes kept growing.

I am currently planning to get a new laptop, and will definitely not be using Rollback. I do have some good software on hand, and have appreciated the suggestions here as to alternatives. I am tempted, though, to give VLM's Ben Frankin approach a try :)

Sep 15 2012 at 10:01am Copy Link

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Matt Hey VLM - Thanks for your advice on some more good software!

I'm going to give the Casper trial a try. You are absolutely right, Acronis is very shaky, their support isn't very good and there are a lot of complaints on their forum. They seem to manage to pump out a new version every year whether the bugs are fixed or not. A new year... a new title 2010, 2011, 2012, 2013...and no more fixes for past versions. And it seems like each newer version has even more bugs than it did before! The customer reviews on Amazon are amazingly terrible.

I've been sliding by with it for a couple of years for just basic images and the Try & Decide feature I mentioned earlier.

Also, I'd like to get Sandboxie with the lifetime license. I'm waiting for it to go back on sale, but I'm not sure if the lifetime license was offered here on BDJ.

Did you get the one-year license or the lifetime license? Thanks again!

Sep 15 2012 at 11:19pm Copy Link

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J S Looks like NO REPLiES to anybody from Horizon DataSys once the Friday business hours finished.

WHAT's the betting that the PAiD FOR ''GOLD SUPPORT'' also finishes at 'close of business' Friday afternoon and only resumes at 'start of business' Monday morning. SHAME

Pretty Poor really ... when you consider that people actually pay extra for the so called ''GOLD SUPPORT'', so it looks as though Gold isn't always the best.

[People may as well buy MagiCure Pro and live with a slightly older build of version 9, because if Your smart you buy the MagiCure Pro Lifetime License which includes Updates & upgrades forever more]

I just hope that I'm wrong and that there will be a flood of replies in the next 1/2 hour or so (before the promotion expires).

- - - - - - - - - -

AND before anybody asks I happen to have paid for at least 4 of their programs (RB & DC) including GOLD SUPPORT SUBSCRiPTiON since I first discovered them a few years ago, so I do feel entitled to have my say.

Sep 15 2012 at 11:43pm Copy Link

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Matt Thanks J S for your recommendation of MagiCure Pro and the Lifetime License! I'll be watching for that.

I agree with you on Horizon DataSys' Mon-Fri support. Looks like they cut out a little early on Friday!

Sep 16 2012 at 12:24am Copy Link

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Support Thanks to all who participated on this promotion with BDJ. Our apologies if some of the inquiries have not been answered during the last sale date as our offices are open only from Monday to Friday 7am-5pm PST .

Please feel free to contact us directly for any other sale/technical inquiries. Our contact information is below:
http://www.horizondatasys...0270.ihtml

Horizon DataSys Corporation - Sep 17 2012 at 10:37am Copy Link

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J S Horizon DataSys Corporation GOLD SUPPORT SUBSCRiBERS who pay hard earned money for this EXTRA level of annual SUPPORT surely deserve better than only Monday to Friday support.

Can it really be so difficult or expensive to set up a Support OFFiCE in - for example INDIA, which is awake during the hours when Your USA offices are asleep.

You do have a number of offices around the world - according to your website, but what do they serve?

Sep 18 2012 at 8:06pm Copy Link

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Christopher Jason This comment has been deleted due to a violation of the rules

Nov 14 2012 at 2:36am Copy Link

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roger I am using Rollback RX on my desktop and need another copy for my Laptop. When will your deal be available. THIS IS URGENT!

Jan 11 2013 at 11:05pm Copy Link

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joel belson i found out that i have rollback in my laptop installed. what does it really mean if it says "taking snapshots" my laptop has a built in camera... tnx.

Sep 18 2013 at 8:22am Copy Link

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Nico Westerdale Joel - Snapshots are "snapshots" of your data - not pictures!

BitsDuJour Admin - Sep 18 2013 at 8:23am Copy Link

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Danny No BDJ discount?

Sep 27 2014 at 10:33pm Copy Link

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Amit Hello,
I would really like the feature that the backups can be made to other partition than the c partition. Means that the location of backups can be to other partition than c. This is so important for the small storage of ssd. This feature can be implemented please ?

Jun 13 2015 at 12:48am Copy Link

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Ricky Rick Will RollBack RX work along side Acronis True Image Premium 2014?

I want to use it for software testing. And yes - Acronis 2014 does have a similar feature called "Try & Decide" but I'm looking for extra solutions for software testing.

Thanks

Jun 13 2015 at 6:14am Copy Link

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Danny Rollback Rx PC is very sensitive for Master Boot Record (MBR). If you are unable to start pc by crash of MBR, then you lose everything!

Jun 14 2015 at 12:13pm Copy Link

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Peter Dr Hello:

I am curious about recovering the file that I was working on, just as the computer crashed or hung up. How does Rollback get that file back, if I have no autosave feature on the program that the file was created with? Especially if the file I am working on is on a drive other than the windows drive itself (for example, Drive G:/MyDataDrive/. I don't want to rollback the entire system, but to recover a file that is not on the Computer's System drive (Drive C:/)

Second question: I read a review of Rollback that described a problem with uninstalling Rollback. Apparently, instead of removing Rollback from the computer, it simply went back to the first baseline snapshot. That meant that everything from the time of that first baseline snapshot until the attempt to Uninstall Rollback was lost, and Rollback was still on the computer. Has that issue been resolved?

Thank you

Jun 14 2015 at 12:19pm Copy Link

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DH007 1) Is it possible to upgrade from free HOME to this version without uninstalling it?
2) What is ETA of the new disc image program?

Jun 14 2015 at 1:34pm Copy Link

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Amit Hello everyone,
Does anyone here know any other rollback-rx like software that provides similar features (like backup/system recovery etc.) but has option to set backup location to other partition than c. How's ax64. Is it error free or has any bugs ?
I already know about acronis, macrium etc.and other full-imaging products but wanted to know about rollbackrx/systemrestore like softwares ? Anyone knows on likewise ?
Thanks.

Jun 15 2015 at 1:07am Copy Link

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Stefan Hauber What about Win10?

What are the most important technical differences between the home and the pro-version?

Is v11 just around the corner? And will it be free for today's buyers?

Jun 15 2015 at 1:17am Copy Link

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Jon Spain There's something wrong with order page, which I can't reach.

Jun 16 2015 at 12:44am Copy Link

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Michael R. Still using Win7, but planning to move to Win10 this summer, I am wondering, if a RollbackRx-version supporting win10, will require additional payment or if it is free for the current orders? On the facebook-site, it is mentioned they are working on it, but no info about a free update for current-version-users...

I just tried out RollbackHomeRx Home. In which directory the snapshots are saved? Probably because of few space on C:, I was not able to create more than the first default snapshot, which is done automatically. Can I re-link the snapshot-directory to another partition?

Jun 16 2015 at 1:38am Copy Link

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Joss @Michael R.

There is another algorithm then other backup solutions. E.g. if you have disk sectors with files A, B and some (.) free space:

...AAA...BB.....................................

Suppose you made a snapshot. All sectors with A & B will marked as protected. If you change any file (e.g. A file), RollBack create copy of changes in other sectors. So you disk sectors will looks like:

...AAA...BB...A1A1A1......................

Where A1 - is a new copy of A file.

For this reason RollBack RX snapshot have a small size and takes a little time to backup/restore.

I can recommend this app because it great tool for quick backup/restore (you can format whole disk and will restore to previous state for a few minutes). But I'm wondering about free/paid upgrade to Windows 10 too.

Jun 16 2015 at 2:26am Copy Link

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Constantin Florea @Jon Spain, I have tested the purchase flow in IE, Chrome, Firefox and Opera and was able to reach the order page showing the discounted price in all cases. Could you please clear the browser cache and try again? Alternatively, for the duration of the purchase please consider using another browser like: IE, Chrome, Firefox or Opera.

BitsDuJour Admin - Jun 16 2015 at 2:59am Copy Link

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Jon Spain @Constantin Thank you for all of that, I'm in IE which is all I have at work, where I can't clear the cache, so I'll check out when I'm home. And alerts?

Jun 16 2015 at 3:58am Copy Link

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Constantin Florea @Jon Spain, What do you mean by:
And alerts?

BitsDuJour Admin - Jun 16 2015 at 5:22am Copy Link

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User1 Many people like this software, but users who have SSD drive storage should be aware that Rollback Rx does not support the OS TRIM function. TRIM does not function on any SSD drive on which Rollback Rx is installed.

Jun 16 2015 at 7:40am Copy Link

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Jon Spain @Constantin First, I have managed to buy from home. Secondly, on alerts, you used to tell people who wanted something that it was finally available. Those messages are never seen any more, at least not by me.

Jun 16 2015 at 1:38pm Copy Link

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Constantin Florea @Jon Spain, When a promotion will be live in the next days, the I Want This button will show up in its promotion page. If you click the I Want This button for a promotion, then during promotion day you should receive an email letting you know the promotion is live.

BitsDuJour Admin - Jun 16 2015 at 1:54pm Copy Link

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George Butel There is absolutely no way I could use this program without being able to direct the data being stored to a non-SSD, for two reasons, one being the space on the SSD is limited, the other being that I don't want to wear the SSD out, as one of the other who posted here asked about--and was apparently not answered. My experience with Roxio's (then Norton's) GoBack was that their program was good but consumed too many resources. With modern Windows systems, from 7 on up, and modern processors, the resource problem is not as potentially disabling. The problem that finally made me give up GoBack was that "massive file activity" such as editing a lot of music or audio/video files would fill up the GoBack buffer and delete all its "save" points. Since space is not a limitation, at least on most external drives these days, that might not be a problem any more--if the program would warn you when your buffer is approaching its limit. See my review of GoBack, originally in 2005, at http://www.amazon.com/Nor...geNumber=5. Tell me if you think this program can be fitted to work on Win8.1 (and Win10 soon) but to use an external drive.

Jun 16 2015 at 9:43pm Copy Link

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Jeff Usher Removed by poster - problem resolved.

Jun 16 2015 at 11:40pm Copy Link

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Jon Spain @Constantin Thanks, yes, that used to happen but the emails no longer arrive.

Jun 17 2015 at 12:36am Copy Link

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Constantin Florea @Jon Spain, Thanks for letting me know. We will test thoroughly this part of our site responsible with sending the notification emails for live promotions.

BitsDuJour Admin - Jun 17 2015 at 3:54am Copy Link

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Luis Freitas This was once a great program, then it turned in a piece of cr@p some years ago, where clients ask for support after BIG problems and NO ONE answers.

Dont know how it is right now.

Jun 17 2015 at 4:09am Copy Link

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Peter Dr Has the developer answered any questions posted here? Apart from BDJ dealing with purchase issues, I do not recognize anything as being from DataSys. And we are already into the second day of this promotion.

Too bad, as it does not bode well for support if we do purchase the program...

Jun 17 2015 at 6:20am Copy Link

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User1 @ Peter Dr
The response to my post yesterday morning was an automated email giving access to the "Horizon DataSys Support Portal", but no actual message from anyone at Horizon.

Once there I searched for the topic of SSD TRIM, but it turned up nothing. It also appears that the only activity on that site is 1-2 posts per year giving notice of sale prices on their software products. No actual assistance. Support appears pretty much dead.

Jun 17 2015 at 6:38am Copy Link

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Jon Spain Yes, I received automated messages which went nowhere, useless.

Jun 17 2015 at 6:42am Copy Link

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Roger Kothawala Here is the big problem, I have numerous purchased copies of RollBack Rx. If for whatever reason I have to replace the hard drive (Use Acronis 2014). After the Image restore, the Rollback RX is no longer functional and if you UN-Install it, WATCH OUT, All User data is GONE. This sucks and not sure what the course of action to perform without loosing the license or Data. Waiting for an answer from RollBack Rx with this issue.

Jun 17 2015 at 7:53am Copy Link

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Peter Dr Oh well. It was at one point in time a good program. But the issues raised in all the unanswered questions in the past two days, plus the evident lack of support makes this a highly dubious offer..

Jun 17 2015 at 8:18am Copy Link

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Support Thanks to all who have participated so far on this promotion. We apologize for the delay in addressing your questions as its been a while since we've had a sale in Bits Du Jour.

@Ricky Rick
RollBack Rx can be installed alongside any imaging but please be aware that the currently no imaging software will be able to perfectly copy the subconsole (pre-OS menu) and the snapshot history but it should be able to create an image of the current system state. Once you've restored from that image, you would have to uninstall/reinstall RollBac

Horizon DataSys Corporation - Jun 17 2015 at 9:40am Copy Link

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Support @Danny
The RollBack Rx subconsole (pre-OS menu) resides in the Master Boot Record and any data that comes in after its installed would be part of its protected state. It should protect the boot sector as well, but if you are using any external boot device (i,e USB/CD/DVD) to bypass the protection then there is a risk of losing the subconosle and the snapshot history which would contain all data after RollBack Rx is installed.

Horizon DataSys Corporation - Jun 17 2015 at 9:50am Copy Link

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Support @Peter D
RollBack Rx's protection and recovery feature would only start after the program is installed. The way it works is that if you have a snapshot saved of the system state when the file still existed, you can mount that snapshot as a virtual drive and just browse through the mounted drive to recover the file.

During the uninstall process, you are given a choice to choose which snapshot you wish to keep as your system's final state. This issue may be with just a particular user who did not go through the uninstall process correctly or used a 3rd party uninstaller

Horizon DataSys Corporation - Jun 17 2015 at 9:57am Copy Link

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Support @DH007
(1) unfortunately you would still have to uninstall the HOME edition to install the Pro version
(2) Drive Cloner version 6 is still on public beta on our forums if you wish to try it, Its been progressing further so far and we believe it should be out pretty soon, but we don't have an exact ETA yet on its public release.

Horizon DataSys Corporation - Jun 17 2015 at 10:02am Copy Link

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Roger Kothawala After the Acronis True Image 2014 Restore, RollBack RX is no longer functional however, I can un-install it. Upon doing so, everything gets set to ground zero which means all the data is lost. Perhaps we need a utility/special re-install from RollBack that will restore the boot sector while not destroying the data. For me, it would not matter if the program functions properly and the previous snapshots are not available as long as the existing data is untouched. I can always start creating new snapshots.

Jun 17 2015 at 10:10am Copy Link

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Support @Stefan Hauber
(1) our developers are currently working on support for Windows 10

(2) the main difference of RollBack Rx HOME edition from the PRO edition is that the HOME edition would only limited to 7 snapshots. For a more detailed comparison you can check the page below:
http://www.horizondatasys...0#Benefits

(3) Version 11 may be 6-7 months down the road. As there is no exact release date yet, any upgrades to the next build will be subject to our existing software upgrade policy
http://support.horizondat...ade-policy

Horizon DataSys Corporation - Jun 17 2015 at 10:12am Copy Link

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Roger Kothawala I don't get the reply, I have RollBack (the $80 or so version). Is there or is there not a documented way to do an Acronis Image restore and keep RollBack RX functional.

Jun 17 2015 at 11:02am Copy Link

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Support @Michael R
(1) As previously mentioned, our developers are currently working on support for Windows 10, but in addition to this, we will not be supporting it at launch. Major upgrades (i.e version 10 > version 11) will be covered by our current software upgrade policy. http://support.horizondat...ade-policy

(2) The snapshot data would only be stored on the partition it protects, it can't be redirected. (FYI the installation snapshot size may be misleading, its calculated at current disk space used + RollBack Rx installation files)

Horizon DataSys Corporation - Jun 17 2015 at 11:09am Copy Link

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Support @Roger Kothawala
We apologize for the inconvenience. We do however need more details regarding on how the backup image was initially created. It may be ideal if you could file a support ticket for this at http://support.horizondatasys.com/

Generally, if the backup was image was created within Windows, then the current system data is captured, but if its done pre-OS (i.e boot CD/DVD) then only the baseline data is captured. Based on what happened on your scenario it looks like the image captured was just the baseline.

Horizon DataSys Corporation - Jun 17 2015 at 11:16am Copy Link

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Support @User1
RollBack Rx with work with an SSD with TRIM enabled. To further explain you can check this on our forum below:
http://community.horizond...rs-support

Horizon DataSys Corporation - Jun 17 2015 at 12:36pm Copy Link

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User1 @ Support 06-12-2015 from the horizondatasys.com/forum

“Rollback and TRIM... not so perfect together.
Just finished a remote demonstration for Horizon DataSys Senior Tech Support showing, unequivocly, that TRIM *DOES NOT FUNCTION* on a Rollback protected System partition (most likely any protected partition) located on an SSD. Both of us agreed that TRIM did not function correctly during the demonstration.

This is why the TRIM function is important for SSDs: “Without TRIM, SSDs are forced to carry around old DATA ad infinitum and this makes GARBAGE COLLECTION very difficult over time. The ability to spread WRITEs over a large group of NAND blocks (required to reduce WRITE AMPLIFICATION) becomes very difficult. The few "over provisioning" blocks become extremely overwritten eventually causing their WRITE death. When this happens, the device has to start doing what they call READ/ERASE/MODIFY/WRITE operations on NAND cells carrying around that massive unTRIMmed data... this operation is very slow in time

HDS really needs to FIX this bug once and for all... it's been in place for 4-yrs now and that's really unacceptable.”

Jun 18 2015 at 12:38am Copy Link

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S G @User1-

1 - Trim is highly overrated.

I have a few machines with the first generation SSD's (from 2007) that did not support trim at the drive level which are still running great. Drive speeds are very close to what they were when new using DiskMark. I am not saying it isn't valuable, just that it isn't imperative. One of those drives is in a production machine that has had GoBack running on it for 8 years!

2 - Rollback has stated officially that they do support trim. I know it has been a controversial item on Wilders, but this has all been speculation that it does not, and it is really hard to tell when a program like this is running.

@Roger Kathawala-

On the machines that have Rollback (or similar programs like GoBack, Comodo time machine, etc.) the best thing to do is run a raw sector based image of the drive from outside windows. IT MUST BE SECTOR BASED AND INCLUDE UNUSED BLOCKS. This is an option on most imaging programs.

A restore of this image will bring back all snapshots and everything as it was when the image was taken.

Jun 22 2015 at 3:49am Copy Link

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User1 @ S G
Thx for the reply. The latest from Horizon, in their own blog, is that SSD TRIM does not function properly under Rollback Rx. That's about as official as it gets.
The issue has also been discussed in recent months in Wilders as you said, and TweakTown has also done a good job with it.
The absence of TRIM probably adversely affects the longevity of an SSD, although an average SSD user may not notice a difference, and may replace the SSD before it shows signs of degradation and write failure.

Jun 22 2015 at 5:52am Copy Link

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S G @User1-

I think you are quoting Froggie (aka "The Rollback Frog"), not a Horizon representative.

As far as I know, Horizon has not stated that TRIM does not work. They still maintain that it is just difficult to see the trim operation while Rollback is running (because it takes control of the data access on the disk from windows).

I am not affiliated with Rollback in any way, but I have been participating in the Wilders forum for several years with "Froggie", the individual who ran the recent test.

If you have a link to Horizon stating that it does not work with TRIM, I would be very curious to see it, as I have several clients running Rollback.

PS - I think Rollback is a pretty good product. It's limitations are that it does not protect from your primary disk failure or corruption, but that is overcome by occasional raw disk images.

And again, my old Samsung 64GB SSD from 8 years ago running with no trim (XP & Vista did not have Trim) is doing fine with heavy usage!

Jun 22 2015 at 1:57pm Copy Link

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User1 Hi S G --

This month the poster 'froggie' stated that "Just finished a remote demonstration for Horizon DataSys Senior Tech Support showing, unequivocly, that TRIM *DOES NOT FUNCTION* on a Rollback protected System partition (most likely any protected partition) located on an SSD. Both of us agreed that TRIM did not function correctly during the demonstration."

Not to be rude or argumentative, but if he said that TRIM does not function properly, and the vendor's tech agreed, that's good enough for me until Horizon provides newer definitive information. I also have some old SSDs (Intel M series) that still work well w/o TRIM, but more modern SSDs support TRIM for a reason. There's no reason to use software, even otherwise good software, that does not allow TRIM to do its job.

http://community.horizond...rs-support

http://www.tweaktown.com/...ndex7.html

(It also appears the vendor is somewhat unresponsive to testers who have tried to nail down the TRIM issue.)

Jun 23 2015 at 10:38am Copy Link

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S G Hi User1-

I understand that Froggie's comment is good enough for you, but it should be made clear to anyone else reading this blog that this is one persons opinion, not the company's statement or necessarily even a fact.

It is great to make people aware of a potential issue, but I am against promoting an opinion as fact, especially when it can sway someone away from an otherwise decent piece of software.

Personally, I believe TRIM may actually be working on the Rollback system, but since they take control of disk operations from windows, its hard to prove this without a dedicated utility (which would have to be provided by Rollback). I don't think they want to invest resources in proving they are doing something for the very small amount of people that question it.

Then again, that it is just my opinion, which is really not any more useful.

I hope an actual Rollback representative posts on this to clear things up.

Just my 2 cents...

Jun 23 2015 at 2:32pm Copy Link

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User1 Thx S G -- Yes, a Rollback tech comment would be very welcome, if it's substantive and not merely an assertion. (I guess we've become jaded these days.)
I don't necessarily take one blogger's opinion for anything, although he doesn't seem to have a stake in anything except being right. But the other side seems to be lacking credible input to put this issue to rest.
Also the TTown guys provided useful info, apparently with no axe to grind, and yet they seemed to be stonewalled by the vendor since 2013.

I'm not interested in furthering any particular point of view .... it looks like an excellent product and I want to buy the software for several machines. But at nearly the cost of an OS it's not cheap. I just won't use it until I understand what it can and cannot do.
Thanks for a civil and interesting discussion. I'll wait for a reply from Horizon Data, but they seem disinterested in small potatoes users. Until then regular backup software will have to do. Cheers.

Jun 24 2015 at 12:53am Copy Link

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S G @user1-

There are some other options for you if cost is a factor.

Comodo Time machine works very well on Windows 7, and it is completely free. However, it is also COMPLETELY unsupported and you really should perform regular raw disk images (from outside windows, all sectors...even unused). Note that a conventional image backup while Comodo is running does not work as it will with Rollback.

Since any snapshot software (including rollback) has disk level access, if there is a corruption on the disk in a few key areas, you will lose all info, so a raw image is a requirement. More so with Comodo, IMHO. Note that some people have had a lot of problems uninstalling Comodo without data loss. I have never had an issue & I have run Comodo on 2 machines without incidence for a few years.

Another free option is from Rollback. They offer a home user and XP version which are free, but limit you to a smaller number of snapshots. I snapshot every few minutes, so not valuable to me, but if you do a snapshot once a day, it would be fine to give you several days of protection.

Either way, use a regular raw image (sector by sector) to assure you do not lose data with any of these programs. Note that a raw image takes up more space than a regular image, since it is copying everything, even unused space.

Good Luck!

Edit - by the way, I think these programs are invaluable, even with their limitations and do not like to run any machine without them. I have been using them since GoBack in the 90's and they are worth the extra imaging. The give the ability to go back in time that is really invaluable. I do it proactively sometimes if I accidentally open a suspicious email, just to be sure.

Jun 24 2015 at 10:35am Copy Link

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User1 Hi S G --
Thanks for the suggestions for alternatives to Rollback Rx.

I've heard of them, including the old GoBack.
Am somewhat familiar with Comodo Time Machine, even downloaded it once, but have never installed it. It's hard to install an unknown bit that has disk level access. I will now on your recommendation.

If it's reasonably safe free is definitely worth a try, especially since if works out it will be used on eight windows 7-8-10 machines. Of course there will be a complete sector backup before installing anything like that.

If the RB vendor posts more complete data per discussion here or on another website I'm open to giving it a spin. People who use it give it good marks. Not to be stubborn about it (well apparently I am!) but SSD GC and TRIM are important for getting the most from expensive storage devices, so I'll decide on RB when better information is available.

Thanks again for the thoughtful discussion and advice. Much appreciated!

Jun 24 2015 at 2:59pm Copy Link

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Support @SG /User1.

Thanks guys for keeping this discussion open.

We do apologize if we don't have much presence here as its been a while since our last BDJ sale and this thread is not actively monitored after the sale period. We do encourage you to join our forum (if you are not yet a member) to further discuss this matter with fellow RollBack Rx users.

Some answers to the concerns here:
- Our official stance still is that RollBack Rx will install on an SSD with TRIM enabled. The discussion mostly is whether TRIM works while RollBack is installed and the issue here is that because of the proprietary nature on how our developers were working on this vs transparency is what is creating the conflict.

As per your link, one of the forum guys did talk to our senior tech in terms of showing that the TRIM function is not working while RollBack is installed and our developers are still reviewing the steps taken. We may release a statement to clarify this matter further on our forums/blog

Again thanks for the lively discussion please visit our community forum for further updates.

Horizon DataSys Corporation - Jun 24 2015 at 5:01pm Copy Link

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User1 Thanks @ Support.
Will keep appraised at the user forum. Kudos.

Jun 25 2015 at 12:04am Copy Link

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Froggie Well... I'm the FROG mentioned in some of the above posts so I figured I needed to stop by and say "Hi!"

As far as Rollback RX and TRIM are concerned, they DO NOT work together. You can wait until the cows come home before you'll hear a confirmation from Horizon DataSys on that fact. My conclusions were not drawn using some funny time disk block mgmt/mapping by Rollback to obfuscate my results.

it's simple really... I used a simple disk SECTOR viewer to monitor the contents of disk blocks while running under both a Rollback-protected and non-protected system. Under Rollback, I filled up my protected SSD with a known DATA pattern (of course I used "Froggy") then checked after I had deleted all that data, defragmented using the Rollback defragment command (which gives the storage back to the OS but doesn't TRIM the SSD. Took a few snapshots, deleted them, defragged them and looked again... "Froggy" data still on the surface of the disk. Then I uninstalled Rollback and looked at the surface of the SSD once again... all the test DATA (whole disk's worth) was still in the SSD but now it was being carried around forever by the SSD's Garbage Collection algorithms. The surface DATA had never been TRIMmed during any of the processes involved.

As soon as I ran the Win8 OPTIMIZATION process on the unprotected SSD (no Rollback installed), all the test DATA pattern was TRIMmed properly.

It's not rocket science, it's not disk block obfuscation and it's not some "colorful" message from HDS saying that all is OK... it's really TRIMming the SSD correctly.

It DOES NOT WORK, period.

Jul 9 2015 at 11:03pm Copy Link

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Froggie ...and comment on LIVE WIndows imaging of a Rollback protected system.

That type of image will contain only the CURRENT SYSTEM STATE of your system. Upon restoration it will not BOOT successfully. Reason... the custom Rollback MASTER BOOT RECORD will either be there from the original image or restored by the restoration process. This BOOT block only functions with the Rollback snapshot database in place... that database and its snapshots are not contained in the image so it will not BOOT successfully. If you use some sort of external tool (I use BOOTice) to re-write a standard Windows MBR back on the disk, following that operation the system should BOOT successfully into the restored image. At t his time Rollback will have been neutered (non-functional with a few errors). It needs to be uninstalled and re-installed to be active once again. All previous snapshots will be lost.

Jul 9 2015 at 11:04pm Copy Link

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User1 @ Froggie Thanks for taking the time and putting in the effort to test the software claim and write about it here.

So many people use and like Rollback that I hope HDS puts in the time to fix the TRIM issue. It is an important shortcoming. Horizon should invest resources into correcting it.

Jul 10 2015 at 4:53am Copy Link

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Froggie It's been over a month since I demonstrated to HDS the failure of TRIM under Rollback RX. Their Senior Tech Support agreed at the time that TRIM was not functioning at all under Rollback. There has been no additional feedback from HDS since that time.

Since this TRIM function question has been at hand since the release of v9.1 on July 18, 2011 (1st issue of full TRIM support for SSDs)... I would think HDS would really want to put it to bed once and for all... but I have my doubts it will be done in any sort of timely manner.

Their development staff seems to be very limited, and a lot of the time they are required to respond to many of the support issues at hand... this keeps that sort of manpower unavailable for both serious issues like TRIM non-function (almost 4-yrs and counting) and additional development time needed for their products. We see this currently in their announcement that Rollback RX (and most of their other products) will not be fully functional with Windows 10 until January 2016, a full 6-mo. after the release of the OS. Since the Windows 10 PREVIEW has been available since late last year, I find a full 14-mo. requirement to "evolve" an existing product to be a bit excessive.

With all they have on their "table" in the coming months (multi-product development, major support issues, 4-yr old bugs), I have my doubts that any of their upcoming issues will be dealt with in a timely manner.

Jul 10 2015 at 7:53am Copy Link

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Froggie For those that might not be fully cognizant of the "shortcomings" of Rollback RX (things not documented on the Horizon DataSys web site), I have created a document known as "Rollback RX - the UnOfishul FAQ" which is available here in the Wilders Security Community...

http://www.wilderssecurit...df.248669/

It carefully covers system issues associated with Rollback RX that may be detrimental to either your system and/or your data if not known in advance. Basically, it's a "Heads Up" document for new users on what to be careful of when using a Rollback protected system and what things may not work correctly while using Rollback. I had hoped thi s would be very useful for new users of the product.

Jul 10 2015 at 7:55am Copy Link

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S G Hi Froggie-

Just to be fair, I think you should discuss the positives of this software also when posting. I don't want to defend them too much, but it is not "bad" software.

Your stuff is great to discuss in detail on Wilders where we have hundreds of pages of discussion, the user level is very technically competent, and people have significant experience with the software as well as the unique situations where it may fail. Everybody there gets into the nitty gritty of each software package option, knows the pros and cons of each, and can choose the best package for their use.

Here it is probably a less technical group and only a few will really get into the Wilders threads. However, most people reading this will be put off by your posts. Everyone should know the limitations of software, but, you probably should paint both sides or you will direct people to another option that may not be as good for them.

Just sayin...

PS - I participate in the Wilders discussions and really appreciate your work...it is really good. I do not want to insult you in any way... I think you are a credit to the industry!

Jul 10 2015 at 9:52am Copy Link

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S G Froggie-

One more thing. I am still in the camp that says TRIM is not as important as it is marketed to be. As I posted earlier, I have many heavily used machines in service that have early SSD's running on XP and Vista which have no signs of speed degradation or failure.

Also, many RAID systems and Apple products don't even use TRIM.

While write amplification is real, it may not be as impactful as it is made out to be.

Jul 10 2015 at 10:28am Copy Link

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Froggie SG... I don't really question the effectiveness of TRIM. Long term TRIM-enabled studies have shown WRITE lifes of most commercial SSDs to be greater than 750tB, which is a lot more data than most peoiple would ever write in the life of their computer. I'm sure non-TRIM testing will bring that number down but still keep it plenty large for most users (look at your SMART data, it should give you a good picture of your old drives position).

What I really take issue with is Horizon DataSys, and I really can't say this any other way... mis-leading potential users of their software for almost 4-yrs concerning the TRIM issue... it has never worked since it was first offered. There have been many, many questions concerning HDS TRIM capability and since the beginning the corporate line has been "Don't worry, trust us... it really does work!"

The other thing I have always tried to do is inform any Rollback interested party as to the shortcomings of Rollback RX... HDS has NEVER done that. My creation of the document mentioned above was primarily for those interested parties to understand Rollback's shortcomings. I did this because many, many Rollback users wound up in the documented traps and lost their systems and their data... and many of them wound up "in my lap" asking for help.

All I ever wanted was for HDS to be completely honest with their potential users as to known (by HDS) risks associated with that product. I've given them that document to peruse, test, and hopefully update their appropriate FAQs as to those risks. They said they would look it over carefully and respond... of course that was 4-mo. ago.

I've used their products... many of my clients still do (overseen carefully by me), but new users, the ones created in this type of forum, need to know the issues BEFORE they get into such a system. The potential disasters, which in most cases can be averted, need to be known by those users.

That's why I'm here...

Jul 10 2015 at 12:15pm Copy Link

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Giorgio User Sto provando il Vostro RollBack Rx Pro 10 e vorrei sapere perchè non si installa su Windows XP SP2 a 32 bit su un disco a stato solido? Grazie della cortese risposta

I'm trying your RollBack Rx Pro 10 and would like to know why you do not install on Windows XP 32-bit SP2 on a solid state drive? Thanks for your kind reply

Sep 1 2015 at 7:54am Copy Link

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Joe M Is this offer for the Professional Edition?

Mar 1 2016 at 5:29am Copy Link

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Patrocle Misu Is going to be for the Pro for sure, as i don't think will be for server edition or their free edition.

Mar 1 2016 at 7:15am Copy Link

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Support @Joe. Yes this is for the Professional version

Horizon DataSys Corporation - Mar 1 2016 at 10:11am Copy Link

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Adam Bridge I would like to know if the earlier issue relating to TRIM not working with Rollback has been addressed before I purchase. I was not part of the original discussion but I can't see in the previous posts that it was responded to.

Mar 1 2016 at 2:55pm Copy Link

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Support @Adam. The same fact still holds true for RollBack Rx and SSDs with TRIM enabled - that RollBack Rx would install and work on an SSD with TRIM but the TRIM functionality may not appear to work as expected. We recommend visiting our forum for further explanation: http://community.horizond...d-ssd-trim
Thanks

Horizon DataSys Corporation - Mar 1 2016 at 3:40pm Copy Link

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Mario Demi Is it still version 10.4?

Mar 2 2016 at 12:11am Copy Link

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Pavel User With Gold Support And Maintenance - or not?
Have a nice day,
P.

Mar 2 2016 at 12:58am Copy Link

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Chris Locke Gold support and maintenance is an extra £13.79 a year and is not included in the above deal.

Mar 2 2016 at 2:18am Copy Link

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Garry Camps does it work with windows 10 ?. i know somebody that installed the FREE version on windows 10 a few weeks ago and it needed a FULL reinstall of everything. i myself also own the pro version of 10.xxx and only installed it on windows 7 x 64 and it only ever lasted a max of 30 days before it failed and needed me to reinstall everything. i have not tried it on windows 10 yet

Mar 2 2016 at 2:58am Copy Link

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Mark B. Slowik You need to be careful with this kind of software, one example being its failure when Win 10 had the infamous november updates. There are good guides on security forums on how to use this efficiently without any problems.Once you learn then this software is indispensable.

Mar 2 2016 at 5:06am Copy Link

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Support @Mario. Yes this is still Version: 10.4 Build: 2700918799. Last Updated: 27 Dec 2015

Horizon DataSys Corporation - Mar 2 2016 at 9:58am Copy Link

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Support @Pavel. Chris is right. Gold Support and Maintenance is an optional purchase and is not included on the deal

@Chris: Thanks

Horizon DataSys Corporation - Mar 2 2016 at 10:05am Copy Link

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Support @Garry. RollBack Rx is compatible with Windows 10 since version 10.4 came out. I'm sorry if your friend had an issue with the freeware. If you do need any assistance, please visit us at www.horizondatasys.com and you can either chat or submit a support ticket for us to resolve the problem.

Horizon DataSys Corporation - Mar 2 2016 at 10:08am Copy Link

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Support @Mark. Thanks for the feedback. In addition, we have posted this issue as well on our website : http://blog.horizondatasy...date-1511/

Horizon DataSys Corporation - Mar 2 2016 at 10:15am Copy Link

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Joe Bowling The FINE PRINT on BitsDuJour web site states: "After you purchase RollBack Rx it may be used indefinitely." Nothing is said about a future subscription cost. When checking out, I can not complete the transaction without checking the box regarding subscription cost. ARE THERE FUTURE CHARGES FOR YOUR PROGRAM?

Mar 2 2016 at 4:36pm Copy Link

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Nico Westerdale Great News! Horizon DataSys Corporation has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Mar 3 2016 at 12:11am Copy Link

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Chris Locke @Joe- The subscription cost (Gold support and maintenance) should be optional. What happens when you fill the card details and click 'Next' ?

Mar 3 2016 at 1:25am Copy Link

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Garry Camps @HDS support the problem lies not just with my friends computer but also mine as well. before this sale i have been in contact with HDS support and opened many support tickets, and they have sent me many fixes to try and a custom build to test but the problem is i dont know if they worked until upto 30 days or longer. so far my last test was 10.3 for myself and still remains un fixed. so until i can see or read reports that it has been fixed, i dont have enough confidence to test another.....

Mar 3 2016 at 1:26am Copy Link

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MAIK User Hello.
I have heard of some cases where this software has created serious system issues due to its way of accomplishing its job. Especially if try to un-install. Can anyone share any more info on such experiences good or bad. Would help anyone new to this make up their mind on trying the software out.
A note to Mark B. Slowik regarding your mention of security forum discussions on this software, can you share any sites or links to read up on this?
Any help would be great.

Thanks all.

Mar 3 2016 at 2:04am Copy Link

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Garry Camps the problem with deals like this are they are VERY HARD to verify if they are good or bad. the vendor tells us what we want to hear in order to make a sale and the end user / potential buyer has a very short time period to decide, if the vendor let us trial within the normal trial period and offered us the same after ther trial period then they would create more confidence but with software thats so critical to ensure a stable and safe system its VERY difficult to decide

Mar 3 2016 at 2:51am Copy Link

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Mark B. Slowik @MAIK User I am not sure if I am allowed to share live links but created a paste for them :
pasted.co/eeeeda5f Happy reading.

Mar 3 2016 at 5:45am Copy Link

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John User Excuse my simplistic question here, but could you tell me why this program is better than the CREATE/RESTORE a recovery point feature already in Windows 10 which I run each morning?

I also use Sandboxie when I download/install programs.

Thank you

Mar 3 2016 at 8:27am Copy Link

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Support @Joe Bowling. You would have to uncheck the Gold Support and Maintenance - which is an optional purchase. If this was opted it, then you'll get prompted to check that annual subscription box before proceeding. As mentioned, this is optional and is more of a free upgrade guarantee for the next major version release for RollBack Rx.

Horizon DataSys Corporation - Mar 3 2016 at 10:31am Copy Link

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Support @Garry Camps. Thanks for your feedback. We understand your hesitation on trying it again but we can assure you though that we keep improving the software to resolve any compatibility issues we encounter. You can check the release notes for version 10.4 as it may have already resolved the issue you encountered in the past here: http://www.horizondatasys...otes.ihtml

Horizon DataSys Corporation - Mar 3 2016 at 10:44am Copy Link

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Support @John User. Thanks for your question. There are several key points where RollBack Rx stands out from Windows' own system restore:
1. Speed. creating a snapshot(restore point) would only take seconds and restoring you machine to a snapshot is as quick as a restart.
2. Recover from a snapshot even if Windows is unbootable. As RollBack Rx's subconsole boots up before Windows, you can recover from an unbootable WIndows stae.
3. Complete system recovery. As Windows system restore would only system files and folders, RollBack Rx would recover the entire hard back to the state when the snapshot was taken.
You can check more features here: http://www.horizondatasys...1#Features

Horizon DataSys Corporation - Mar 3 2016 at 11:13am Copy Link

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Stefan Hauber As a former v9-customer, is it possible, to upgrade to the current version with a discounted price?

Is it possible for former version customers or customers of the current version v10 without the gold-support, to buy the gold-support now or is the purchase of the gold-support always needs to be connected with a new purchase of a product?

Mar 3 2016 at 9:49pm Copy Link

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Patrocle Misu So i purchased this and installed , added to backup at restart,and now when i re-started my pc , it passed the rollback window and then i get black screen with some numbers keep coming.
Numbers are:
00004444 00000200 0000800
and again under same numbers.

What is this?

I have win10 pro on SSD.

Mar 4 2016 at 12:56am Copy Link

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MAIK User @ Mark B. Slowik, Thanks so much for your reply!

Mar 4 2016 at 12:58am Copy Link

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Michael R. Purchased it...

A question about backups of a partition secured with RollBack:

I'm using TrueImage for complete-partition-backup and start it from CD, i.e. not within Windows.

Is there some information about this theme?

E.g. if I backup a complete partition and restore it later - including MBR? - are the RollBack-Archives than secured too or are they saved anywhere else?

Thank you...

Mar 4 2016 at 1:40am Copy Link

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Support @Stefan Hauber. Yes we would normally offer an upgrade discount coupon code if you own an older copy of RollBack Rx and wish to buy the new version.. Alternately the sale here on BDJ might be cheaper than the upgrade. But since the promo is over please contact sales@horizondatasys.com to inquire further if you wish to get a new license.

Horizon DataSys Corporation - Mar 4 2016 at 11:10am Copy Link

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Support @Patrocle Misu. Sorry for the inconvenience. As we don't monitor this thread when there is no promotion, kindly submit a support ticket regarding this matter at support.horizondatasys.com. If you could also provide a screenshot of the error message we would appreciate it. Thank you

Horizon DataSys Corporation - Mar 4 2016 at 11:14am Copy Link

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Support @Michael R. The results of this may not be consistent across all imaging software, as RollBack Rx' s subconsole and snapshot are not visible, even from doing the backup from the CD.
But generally if you are doing a backup image from outside of Windows you would capture the initial (baseline) state of the machine and if done inside Windows, you would capture the current system state of the machine. You would have to uninstall/reinstall RollBack Rx after restoring from that image for it to work again.
For some users, doing a sector-by-sector backup will preserve the RollBack Rx's subconsole and snapshots. Hope this helps. Thank you

Horizon DataSys Corporation - Mar 4 2016 at 11:26am Copy Link

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Support Thank to all who have participated on this promotion. If you have any questions or concerns, please visit us at www.horizondatasys.com. We'll see you again here soon. Cheers!

Horizon DataSys Corporation - Mar 4 2016 at 11:27am Copy Link

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Lee H Absolutely the WORST program I have ever purchased through Bits! I purchased the Pro version. It worked fine for the first 2 weeks. Then something weird happened and the program CRASHED and it took down my computer with it! BLUE SCREEN OF DEATH! The saved Snapshots did NOT contain the data I needed to recover from the crash. I tried contacted tech support but they could not provide a solution to recover from the crash. And despite "defragging" the snapshots numerous times, the program continued to cause my computer to crash with the blue screen of death. I finally unloaded the program and my computer become stable once again. It has not crashed again since I removed this buggy program. Unfortunately, I lost 2 weeks of data to this horrible program that was supposed to protect it!

Mar 29 2016 at 6:07am Copy Link

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Marshall Brown I have a home computer and a laptop. Would this deal allow me to install the program on both at this price?

Oct 11 2016 at 5:58am Copy Link

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Marshall Brown Is this the full professional edition?

Oct 11 2016 at 6:00am Copy Link

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Support @Marshall
- the licensing and deal is per machine, not per user. So for two machines you'd have to purchase two licenses.
- yes this is the professional edition

Horizon DataSys Corporation - Oct 11 2016 at 4:55pm Copy Link

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geo User Questions for the developer:

Are there any special precautions to be taken when used with drive imaging software like Acronis, Paragon, AOMEI, EaseUS, etc to name a few?

If a drive (that has RollbackRx installed on it) is imaged and then the image is restored on a different drive either because original failed or need to upgrade to larger capacity, will the software work as before or can expect issues, need to reactivate, etc?
Also, if an op sys upgrade is made say win7 to win10 does RollbackRx need to be reinstalled (since it sits below the op system does it matter in this scenario?)

Finally, is there any special pricing when RollbackRx and DriveClonerRx are purchased together?

Thanks.

Oct 13 2016 at 12:15am Copy Link

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Lee H I have purchased a lot of software through BitsDuJour. I purchased RollBack RX when it was offered earlier this year. It was, by far, the worst software I have EVER purchased!

After installing, it seemed to work fine. But its underlying technology works in such a way that its impossible to recover your hard drive if Rollback RX crashes. And that is exactly what happened 3 weeks after I installed the program. Every single email, document, and program I installed or saved during those 3 weeks was GONE! I lost everything! I contacted RollBack RX tech support and they could not offer anything that could help me restore what I lost!

Installing this software turned out to be a DISASTER for me! And trust me, I am NOT "product bashing" as this is prohibited by the Bit's rules. This a an honest personal experience and constructive criticism about what I experienced. And in my experience this is really dangerous software and if you value your data I would recommend against installing it. They developer is likely to post something in response, to which I say, if it happened to me, it could happen to you.

Oct 13 2016 at 8:34am Copy Link

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Sputnik I second the last comment of Lee H.

Stay away from this kind of product that I also have purchased a couple of years ago and with which I also had big problems.

If you care for your data and for your OS, your'e better to work with imaging, backup and synchro softwares.

If you still want to buy this product I suggest that you go to the church and pray God to be lucky...

Oct 13 2016 at 9:36am Copy Link

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b g Whoa!

I was seriously considering a purchase of this until I read LeeH post above.

I hope we hear soon from developer about how / whether this software can be used in conjunction with imaging software.

Oct 13 2016 at 10:01am Copy Link

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Support Hey folks!

Thanks for the messages and the feedback, good and bad. It's always tough to read about these stories. So first off, I'm very sorry to hear of the negative experience you've had with the software.

When dealing with a snapshot software like this where it's going to cover the entirety of the drive, a failure to properly function can be bad. The program is an instant restore software which works by taking snapshots of the system. When it runs as it should it is a very fast recovery system for the contents of the drive, and when it doesn't it can be very frustrating. We understand this.

A way to look at it is as another security layer for the system. Instead of jumping to reimaging the machine or reloading a backup right away when a problem shows up, you have the chance to restore using one of the snapshots. This restore can be just a few seconds.

However, like all programs, it's not perfect. If there is a problem and a snapshot fails to load, that's when a user should go to their backups or images. This leads to your other questions about compatibility - Typical backup software doesn't know about RollBack Rx and how it works outside of Windows, however, so be sure that when you make backups to either 1. use Drive Cloner Rx, which is compatible with RollBack Rx, or 2. first uninstall RollBack Rx from the system and then take a backup. Otherwise it won't capture RollBack Rx's subsystem and will fail to load properly.

If any of you are nervous about trying it I recommend giving it a shot. You can use it up to 2 weeks for free. If you have any other questions or run into any problems please get in touch. Our number is 1-800-496-0148 or you can email us at support(at)horizondatasys.com.

Thanks, folks!"

Horizon DataSys Corporation - Oct 13 2016 at 10:28am Copy Link

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geo User @ Support, thanks for giving a reply to part of my question.
If you can, before this offer is over, can you address the other 2 points in my question, win7 to win 10 upgrade (not a clean install) and if the software will need to be reinstalled and or reactivated, as well as DriveClonerRx bundle purchase discount. Personally I have followed RollbackRx over the years as I do with other utility software but have always stopped from getting it for this very important reason: This is not a cure for all, (even though reading through your website tends to make the unsuspecting user think so). This software has its place in the toolbox of utilities of any knowledgeable PC user BUT as I mentioned before I always stopped short of purchasing because of the fact that when an imaging software is used with RollbackRx installed it mutes the whole thing because the image made will not have the RollbackRx installation in it intact. And I WILL NEVER EVER relly on only one way to recover my system, especially when I know that RollbackRx will do NOTHING to get me out of a dead HDD. But an image from an imaging software will do that, it will get me to the point that the image was made.
So, reading through in your website I realized that now you offer DriveClonerRx as an imaging tool that will work with RollbackRx as a team to get images made with RollbackRx working 100%. Now I like that possibility and if it does deliver the goods then it is really great. That's what brought me to the last question in my previous comment, is there a discount for getting both of these together??? If it is that would be great and I would definitely try it out.

Thanks.

Oct 13 2016 at 2:33pm Copy Link

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PBMCMLXXI Like Lee H, I know that this product some years back - (not used it since) caused a major pain for my mate. He had this on his laptop, and then RX crashed and there was no way to recover the data. Tech support at the time were no use. I always prefer imaging software Macrium/Acronis, which work well - admittedly longer to create snaphots/images than RX, but worth it knowing you can restore your system from scratch (as long as images kept off main drive).

Oct 14 2016 at 5:44am Copy Link

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Support @geo User.
This deal in Bits and our current online shopping cart does not have a bundle for RollBack Rx and Drive Cloner Rx set up (we will have one set up soon). But please do contact sales@horizondatasys.com (subject: BitsduJour Promo for RollBack Rx & Drive Cloner) and we can offer you a substantial discount for a Drive Cloner license purchase.

Same as RollBack Rx Pro, you can download this from our website for a fully functional 14-day trial if you wish to first test its functionality first.

Horizon DataSys Corporation - Oct 14 2016 at 10:14am Copy Link

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Mario Demi Upgrade to version 11 comming summer 2017will be free?

May 5 2017 at 1:50am Copy Link

1

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