Virus Scan for True Image 2013 (With Plus Pack Add-on)

Pedro Laurent Wow I'm getting this sweat deal, I will never forgive my self if I don't grab it... Thanks for bringing this BDJ and Acronis.

Nov 15 2010 at 10:52pm Copy Link

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Michael R. When thinking about to change my OS from XP to Win7 there was a need to change my backup-tool too. My old one, a highly configurable one, was only able to handle FAT(32) patitions and no NTFS partitions. XP allows a boot-partition to be FAT32, win7 - as far as I know - not any longer.

So I tried out some backup tools and finally decided to use TrueImage 2010 + PlusPack on the last BDJ-offer. Main reasons were (1) it did work without problems (at least with the created boot-cd; as with some other tools I had difficulties backing up C: from inside windows (I only tried it once)) and (2) it offered incremental backup when booting from the created CD.

I now use version 2010 some months when recreating my new win7-system; from scratch on, because of no auto-update possibility from XP (x32) to Win7 (x64). So when having installed some new programs I either do a backup or a restore. And this is done blazingly fast...

But there are some things, that are a little inconvenient and perhaps they have changed from v2010 to 2011, so I would have a real reason to buy again. If not said otherwise all these concern v2010, when booting from the created CD:

- Having a non-us-keyboard, it turned out, that the CD always assumed that the keyboard has a US layout. So it is difficult to enter data, especially chars like backslash, asterisk (*), etc. Why not checking which keyboard is in use when creating the CD and loading an appropriate keyboard-driver at the start? Is there a possibility to re-create the CD and do this manually?

- I always backup complete drive C: doing an incremental backup. I'm wondering that the file-exclusions always have to be reentered and are not overtaken as default from the last backup. So I always explicitely have to delete the masks being in there and add the files \hiberfil.sys and \pagefile.sys. Of course you can't save these files to the CD, but you could perhaps save it to the backup-files itself. As long as some other preferences, e.g. the compression-quality, etc.. I read about the addition of the profiles in the new version 2011. Are they usable too when booting from CD?

- As said above my former backup-tool did not run from inside windows. As explanation for that, they said, this was, because it is not possible to backup files correctly/consistently, when they were still open, which is the case when windows is running on the same partition you want to backup. That sounds completely logical for me. So how do you (and other similar tools) handle these files when running from inside windows itself? Aren't they saved at all or just partly. How could there come out a reliable and consistent backup at all? I really would like to have an idea about how this can be done at all. Until than I surely will stay at the CD-boot.

- At the beginning I wondered, why it is not possible to exclude complete directories from being backuped. (Is it?) E.g. when backing up my windows-system, I didn't want my DATA-directory is backuped too, because I do not want it to be overwritten with old data when I just wanted to restore windows. As I understand it now the reason is probably that, if a user would be able to exclude a complete directory from being backuped, this directory would not exist any more when a restore has been done, because a restore does virutally delete the complete partition and rebuild it. Doing it this way, the backup-process can be done so fast. Is this assumption correct?

My solution to this DATA-directory mentioned above was to move it to another partition. Unfortunately win7 uses it's own data-directories on drive C: too, not only MyDocuments, MyMusic,... (which would be moveable too), but also data-directories a user might not be aware of and would wonder after a restore, where his datas being gone (e.g. AppData). So I really would appreciate a good way how to create 'good' backups in the sense, how to separate a system-backup from data-backups in a good way... Perhaps such a manual already exists and you could tell where...

A last question to incremental backups: Suppose I have a backup-sequence consisting of backup files a, b, c (representing the former incremental backups) and I create a new incremental backup with backup file d. When doing this, stay the former backup-files (a, b, c) untouched? (If yes, it should be possible to delete file d by hand - e.g. if it turned out, that the system-state this last backup represents was not perfect - and do a new incremental backup using files a,b,c, shouldn't it? Also it would be possible to secure the former backups to CD in case of a harddisk-crash...)

Of course I would really appreciate if you would point out, if the former issues did approve in v2011 vs. v2010.

Thanks a lot and I'm looking forward for your answers...

Nov 16 2010 at 11:36am Copy Link

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Az Wiz @Michael R.
Quite a few backup programs will backup files in use. They take advantage of XP/Vista/7 service called VSS or Volume Shadow Service (Google it for a detailed explanation). In a nutshell, windows takes a "snapshot" of those files which then can be copied by the b/u program. Others like Paragon have their own kernel mode drivers (hotcore.sys) that provide the same functions. As an aside, most all of these only work with the NTFS file system. I can't imagine why you would be using XP and the old FAT32. You limit your performance as well as the maximum file/HD size by doing so.

I can't address the rest of your other questions at this time, but this should give you a little more info on how it works.

PS I've been using Acronis since ver 8.0. about 3/4 yrs ago.

Nov 16 2010 at 5:48pm Copy Link

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Andrea Nagar What are the changes in 2011 version if compared to 2010?
Thanks.

Nov 17 2010 at 4:17pm Copy Link

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Mike G @ Andrea Nagar: check here for TI 2010-2011 feature comparison: http://www.acronis.com/ho...rison.html

Note to all: It appears Acronis releases major (i.e. paid) upgrades on a fixed annual cycle. As always, it's a good idea to check Acronis forum, Amazon and other customer review sites to see feedback from early adopters.

Nov 18 2010 at 1:51am Copy Link

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Acronis Inc. RE: Michael R.
1. Having a non-us-keyboard, it turned out, that the CD always assumed that the keyboard has a US layout. So it is difficult to enter data, especially chars like backslash, asterisk (*), etc. Why not checking which keyboard is in use when creating the CD and loading an appropriate keyboard-driver at the start? Is there a possibility to re-create the CD and do this manually?

- Thank you for pointing this out.
Actually our bootable media has US layout enabled by default. In some localizations it's replaced by the media language layout. The best solution here is to contact support directly with the license of the product: this data will help to find out what product localization you're using, and solve the inconvenience.

2. I always backup complete drive C: doing an incremental backup. I'm wondering that the file-exclusions always have to be reentered and are not overtaken as default from the last backup. So I always explicitly have to delete the masks being in there and add the files \hiberfil.sys and \pagefile.sys. Of course you can't save these files to the CD, but you could perhaps save it to the backup-files itself. As long as some other preferences, e.g. the compression-quality, etc.. I read about the addition of the profiles in the new version 2011. Are they usable too when booting from CD?

- Unfortunately at the moment this functionality is not present on the bootable media. Rest assured that your comment was forwarded to the Development team, and they will look into the possibility of implementing this functionality in future updates.

3. As said above my former backup-tool did not run from inside windows. As explanation for that, they said, this was, because it is not possible to backup files correctly/consistently, when they were still open, which is the case when windows is running on the same partition you want to backup. That sounds completely logical for me. So how do you (and other similar tools) handle these files when running from inside windows itself? Aren't they saved at all or just partly. How could there come out a reliable and consistent backup at all? I really would like to have an idea about how this can be done at all. Until than I surely will stay at the CD-boot.

- Our software uses SnapAPI technology: at the very start of the backup the product takes a "picture" of the hard drive sectors (takes a snapshot), divides the snapshot to pieces and assigns hash value to each of them. When the products starts the backup process, it verifies the hash values from snapshot with the hash values of the drive, and proceeds with backing up data. So in case the files was changed since the snapshot creation, it will have another hash value on the drive, the product will detect it and backup the changed file. This allows us to backup running Windows without data loss. You can find more information about the SnapAPI in this KB article (http://kb.acronis.com/content/1512)

4. At the beginning I wondered, why it is not possible to exclude complete directories from being backuped. (Is it?) E.g. when backing up my windows-system, I didn't want my DATA-directory is backuped too, because I do not want it to be overwritten with old data when I just wanted to restore windows. As I understand it now the reason is probably that, if a user would be able to exclude a complete directory from being backuped, this directory would not exist anymore when a restore has been done, because a restore does virtually delete the complete partition and rebuild it. Doing it this way, the backup-process can be done so fast. Is this assumption correct?

- Yes, your assumption is correct. Restore, actually, doesn't delete the complete partition: it simply overwrites the space with the data in it. Thus all the information, which's not present in the backup, will be lost. Our Customers have the ability to exclude the data from the system partition backup by specifying the following path: C:\Data\, - but we strongly recommend not to do it, as all the information on the system drive is important for stable functioning of the computer. If you exclude the data from being backed up, you will have to restore it manually later on (in case you have created a backup of it).

5. A last question to incremental backups: Suppose I have a backup-sequence consisting of backup files a, b, c (representing the former incremental backups) and I create a new incremental backup with backup file d. When doing this, stay the former backup-files (a, b, c) untouched? (If yes, it should be possible to delete file d by hand - e.g. if it turned out, that the system-state this last backup represents was not perfect - and do a new incremental backup using files a,b,c, shouldn't it? Also it would be possible to secure the former backups to CD in case of a hard disk-crash...)

- Incremental backup actually doesn't create an image of the changed data: it contains the information of the changes made since the last full or incremental backup. Thus in case you're creating the D incremental, it will register the changes made since the time when the C backup was created, and A, B, C backups won't be affected.
Incremental backups are designed in such a way that they can exist in a chain only. Thus in case you delete B or C backup, the D archive will be unrestorable.
As a workaround one can use the differential backup: it contains the information of the changes made since the time of the last full backup. The creation of the new differential doesn't affect the previous backups, as well as the older backups can be safely deleted - it will not affect the recovery. Please find more details regarding the full, incremental and differential backups here: http://kb.acronis.com/content/1536

Acronis Inc. - Nov 18 2010 at 3:00am Copy Link

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Az Wiz @Mike G. & all:
If you miss this deal and already own a previous version of Acronis TI, their upgrade price is also $29.95.

Nov 18 2010 at 4:44am Copy Link

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Mike G @Az Wiz: Yes, I noticed that thanks. The Plus Pack is also included for free with the TI 2011 upgrade which makes it identical to the BDJ sale--but only until Nov 30. After that date, you can still get $29.95 upgrade from Acronis, but Plus Pack will cost you extra! In any case, new customers will get quite an amazing deal here on BDJ.

Nov 18 2010 at 6:13am Copy Link

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Raymond Callan Does TI do sector-by-sector imaging?

TIA,

Ray

Nov 18 2010 at 2:12pm Copy Link

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Acronis Inc. Hi, Raymond.

Sure Acronis True Image can perform the backups in the sector-by-sector mode. This method is useful if a partition being backed up is not supported by the Acronis product or is corrupted. In this case, all sectors of this partition are included in this image and will be restored. Please note that this image will contain not only sectors with data but also sectors that are empty. As a result, this image will be equal in size to the disk being imaged, as there will be no data compression.
You can find more details about this option in the Acronis True Image Home User's Guide (http://www.acronis.com/do.../userguide), Chapter 3.11.2 Image creation mode, p. 61.

Acronis Inc. - Nov 19 2010 at 1:17am Copy Link

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Peter L I had versions 2007 - 2010, all versions started with a lot of bugs,
the support was unsufficient. Only anger with this piece of not fully developped software.

Nov 20 2010 at 5:48am Copy Link

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Raymond Callan Thanks Roman - the reason i ask is because i run Rollback RX and the only way to be able to restore an image of your system without corrupting the MBR is to do a sector-by-sector image.

- Ray

Nov 20 2010 at 11:46am Copy Link

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Mike G @ Peter L: I've also experienced bugs with Acronis TI 2009 and 2010. While few applications are 100% bug free, companies that release major upgrades on a forced (usually annual) schedule are especially prone to bugs. With backup software this can be catastrophic.

New versions of Acronis TI seem to work flawlessly on many configurations, but fail miserably on others. Thus the odd mixture of 5 and 1 star reviews forming a kind of reverse bell-shaped curve on sites like Amazon.

Acronis TI is actually one of the better backup tools IMO--once the bugs are worked out. So even after purchasing an upgrade, I've taken to waiting 3 to 6 months before installing it, meanwhile keeping an eye on the support forums.

Nov 20 2010 at 2:22pm Copy Link

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Tomasz Lisowski I can see advantages of Acronis TI for file-based backups, while for sector-by-sector backups I would rather use different tools. Image for Windows (Terabyte Unlimited) for example can skip empty sectors as well as the hibernation file or the pagefile as an option. Moreover, the image is compressed, so it won't take as much space as the partition being backed up. However, it does not do file-based backups at all, so if you are interested in just one tool doing all, you may choose Acronis TI.

I also don't understand the fixed yearly release schedule. I don't want to be a beta-tester if my intention was to purchase a fully functional product...

Nov 20 2010 at 4:01pm Copy Link

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Thomas Duntze Hello,

if I buy this deal, can I download the GERMAN edition of the program or only the US version?

Nov 20 2010 at 8:33pm Copy Link

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David Drane I have had TI 2009,2010 and already have 2011 (with plus pack. 2009 version had bugs that were not fixed until the 2010 release and the same with the 2010 version which had a show stopper bug in that created faults when you tried to access password protected backups. That was fixed but you had to buy 2011 version to get the fix.

Version 2011 doesnt appear to have any major bugs. A couple of minor glitches here and there (mostly on the UI). I am angry that you have to buy new versions to get bug fixes that cant be fixed during that year. However, 2011 version does work well. It works with bitlocker and truecrypt (the backup if restored will be unencrypted). However, try and decide doesnt work on encrypted systems. I have tested it by backing up onto different hardware and that worked well. Nonstop backup is effective.

I would say that it is worth having as this version does exactly what it says. Its a shame that those that bought 2009 and 2010 had to beta test it at cost first. Also do be prepared that if you identify a bug, you may have to buy the next version before you get a fix.

Nov 21 2010 at 12:28am Copy Link

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Acronis Inc. Hello, Thomas.
Only the U.S. version.

Acronis Inc. - Nov 21 2010 at 9:53pm Copy Link

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H. H. Hallo,
is there any disadvantage when buying the english version for german users (apart from the english menus) - e.g. regarding support or keyboard-use?

Unfortunately in germany the upgrade price for current users pn acronis-store is much higher than buying the product as a new full version from a trusted shop (and this of course still even higher than bitsdujour-price). Selling the upgrade at a higher price in germany than the full version is not very user friendly.

Thank you for responding
with kind regards
H.H.

Nov 21 2010 at 11:17pm Copy Link

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Acronis Inc. Hello H.H.
There are not disadvantages for German users with English version of the product: it's still the same program with the same options, but just another localization. The only thing you need to remember is that support will be available in English. Still, in case you contact our Tech Department, you may ask to transfer you to the German-speaking support engineer and receive help in your native language.

Acronis Inc. - Nov 22 2010 at 2:23am Copy Link

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Guy Good The company rep doesn't seem to comment on the posts where users of previous versions report receiving no fixes without buying the "next" version. A customer expects new features cost money, but bug fixes shouldn't be extra cost.

Nov 22 2010 at 5:27am Copy Link

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Tomasz Burger @Tomasz
Hi,

you may be interested with this information: I received email from TB support team that it is not likely that BING v2 will be released before Jan 1. But I'm not going to wait. I just wait for my salary and I'm going to buy BING NG with free upgrade option. After all it's better to have 2 versions of the software than just 1...

BTW - you are familiar with TB longer than I - do you know if they do some Christmas Sale ? :-)

Nov 22 2010 at 8:10am Copy Link

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E. J. I have a computer system in which the motherboard has died. I would like to rebuild the machine but still use the same hard drive and OS because there is some critical software on the "dead" machine's hard drive that was purchased long ago and the original software media is long since gone.

Would I be able to install True Image Home 2011 (With Plus Pack Add-on) on a different working system and then install the hard drive containing the OS partition from the system with the failed motherboard as a second (slave) drive and use Acronis to make an entire disk backup and recover the OS to a rebuilt machine (following the instructions in section 4.8 and 4.9 of the user guide you linked to: http://www.acronis.com/do.../userguide)?

Thank you kindly.

Evan

Nov 22 2010 at 3:30pm Copy Link

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Tomas T Been using Acronis True Image 2010 for about an year with Windows 7 64-bit and been rather satisfied with it. However have to agree with a previous poster that the program still does have some issues with it, Acronis TI products seem to ship out in unpolished condition. .

Minor issues a side, one major issue I faced with TI 2010 was that it did not support SSD drives alignment out of the box. I had to manually format the drive in Windows 7 before moving the OS image in the new drive with TI 2010 to get the SSD alignment in order. Has this already been fixed with TI 2011?

Nov 22 2010 at 4:45pm Copy Link

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David User Does anyone know if the Acronis TI Home will work with the Netgear SC101? This, now slightly out of date - but still working for me, bit of hardware uses a nonstandard drive setup.

Thanks for the advice.

Nov 22 2010 at 5:29pm Copy Link

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Nick Katz I would like to now if I can use this to restore files from a backup made with the 2010 version. It may be on the web site, but I couldn't find it. thanks.

Nov 22 2010 at 10:14pm Copy Link

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Acronis Inc. Hi Evan.

You can surely use for restoring the Acronis True Image Home 2011 with Plus Pack add-on for restoring the image onto the machine with the new motherboard. All you need to do is find the drivers of the mboard on vendors site (or contact their support team for them), unpack them to be in *.eom and *.inf format, place them in one folder and point Acronis Universal Restore on that folder when processing the recovery. Please find the detailed Acronis Universal Restore instructions with step by step screenshot here: http://kb.acronis.com/content/13671, - you may find this information useful.

Roman.

Acronis Inc. - Nov 22 2010 at 11:10pm Copy Link

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Acronis Inc. Hi T T.

Thank you for bringing this to our attention, this is an important question.
It's true that SSD alignment wasn't fully supported in Acronis True Image Home 2010, but we have it improved in Acronis True Image Home 2011. You can see it stated in this KB article related to SSD support question: http://kb.acronis.com/content/2699
Acronis True Image Home 2011 also contains the fixes for Acronis True Image Home 2010 major issues, and we have an update for it (Acronis True Image Home 2011) upcoming, so it may contain the solution to the problems you've faced as well.
Still we're a bit concerned about the tech difficulties you report, and I'd appreciate if you could submit a support request (http://kb.acronis.com/content/8153) with the details of the issue, and sent its number to one of the Forum Moderators : http://forum.acronis.com/

Roman.

Acronis Inc. - Nov 22 2010 at 11:16pm Copy Link

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Acronis Inc. Hello David.

I have carefully checked all our internal resources and found no mentions of a known issue with the Netgear SC101. This hardware is not that outdated, and the drivers for it should be present in the current version of Acronis True Image Home. So we do not expect any issues with it.
Still, should you encounter any problem, please let our support know directly: http://kb.acronis.com/content/8153. Rest assured they will be able to sort this out, and find a solution for your complete satisfaction.

Roman.

Acronis Inc. - Nov 22 2010 at 11:20pm Copy Link

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Acronis Inc. Hello Nick.

You can definitely restore the Acronis True Image Home 2010 and older versions images with Acronis True Image Home 2011. It has an architecture that provides full backup compatibility.
You can find the backup compatibility chart in this KB article: http://kb.acronis.com/content/1689.

Acronis Inc. - Nov 22 2010 at 11:25pm Copy Link

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Max Murkel New Acronis releases are almost always buggy. I bought my TI 2011 Home licenses (boxed) from a distributor and was advised, not to install from the boxed CD but to use a separate "backup"-CD. The boxed TI would conflict w/ the plus pack..........

@ Michael R.:

To avoid the "exclude folders" problem you described, it's a good idea to separate your HDD(s) in several partitions.

C: for the OS
D: for Programs
E: for Data

or similar. IMNSHO the C:\ drive should be used for the OS and perhaps drivers only. Saves a lot of trouble in case you need to restore the OS.

Nov 22 2010 at 11:41pm Copy Link

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DrTeeth "Acronis True Image Home 2011 also contains the fixes for Acronis True Image Home 2010 major issues"

Thanks you for confirming that one has to pay for fixes for 'major issues'. No doubt this will apply to major issues in v2011 being fixed in v2012?

Other backup solutions do not behave this way.

Guy

Nov 23 2010 at 1:44am Copy Link

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Faisal salem I bought Acronis TIH 2011 and installed it and it was horrible. It is very heavy on system resouces and takes ages to load. Stay away from this version of the program.

Nov 23 2010 at 3:19am Copy Link

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E. J. Roman, thank you for the response regarding the dead system backup. I do have one additional question though.

Could I take the hard drive from the "dead" system and attach it to a system via external link (USB or Firewire) and create a correct disk image backup or due to how low of a hardware level access this form of backup would need would I need to attach the drive directly to a host adapter (PATA or SATA connection) located on the motherboard?

Basically I would prefer to purchase the software and install on my laptop but unlike a desktop machine I have no way to internally connect a hard drive and I know diagnostic software (for example) needs the ability to "speak" directly to the hardware.

Thanks in advance.

Evan

Nov 23 2010 at 4:05am Copy Link

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Acronis Inc. Dear Faisal Salem.

We believe that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.

Unfortunately due to the lack of information it's hard to identify the exact cause of the issue. We have carefully checked our internal databases, and found no mention of a known issue that would match the information you've specified. According to the description provided, it's highly possible that there was a drivers conflict. Usually it happens when you install the product over the running third party protection software (antivirus, backup solution, firewall, etc.). This can be easily solved, all you need to do is to contact support directly as mentioned here: http://kb.acronis.com/content/8153

Roman.

Acronis Inc. - Nov 23 2010 at 7:31am Copy Link

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Acronis Inc. Evan, hi again.

You can surely attach the HDD via USB or Firewire and perform a backup. Just please note that in case you're backing up the dead drive, we cannot guarantee that that data on it is still safe.

In case you're backing up working HDD with OS from another system, you will need to use ATIH Plus Pack for restoring the image onto the dissimilar hardware.
If you have other questions i will be glad to help you.

Acronis Inc. - Nov 23 2010 at 7:39am Copy Link

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Faisal salem Dear Roman Rtichev,
Thanks for your reply. I installed an earlier version of the program Acronis TIH 2010 v13 and it works fine on the same windows 7 (x 64) desktop. So why is acronis 2011 problematic? Another user made a similar obseravtion about new acronis releases being buggy.

Nov 23 2010 at 7:41am Copy Link

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Jason H I love Acronis! Sweet Deal!

Nov 23 2010 at 12:56pm Copy Link

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Steven Avery Hi,

Interesting exchanges. Personally I pass on image backups because if I hit a crash I want to reinstall the OS to get a freshly minted system. This is the major conceptual issue to consider in determining whether you want an image backup or a data backup .. making sure, though, that you have the OS CDs available and do not mind an OS reinstall.

Having images available as an auxiliary alternative can be helpful, and there are cases where a person does many installs (e.g. test environments) where the image concept is vastly superior. Plus it is nice to have an image of the early system after the basic OS reinstall, with a clean system, to save some time. All that being said, a person should realize that an image reinstall brings forth any weaknesses in the earlier system (e.g malware or OS instabilities or slowdowns) as well as the quick strenghth of getting up fully and quickly.

For those going the image route, no doubt Acronis is a top comparny. The idea of bug fixes being placed only in upgrade releases after one year is unfortunate. May I suggest the comparny consider a compromise, and go a second year where they still do PTFs for the earlier system even for those not upgrading. The two-year window would feel much less onerous.

Thanks.

Shalom,
Steven Avery

Nov 23 2010 at 3:45pm Copy Link

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Warren Russell Roman, if you're still there....

I upgraded on October 14, but can find no indication that I received the Plus Pack. Am I just out of luck, or is it there and I just don't know what to look for? Or should I have waited to upgrade?

Thanks!

Nov 23 2010 at 6:03pm Copy Link

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DrTeeth @ Steven

Just image your initial setup once your have all drivers etc installed before you install your programs.

Nov 23 2010 at 8:14pm Copy Link

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Sabine N. Hello Roman,

I was going to buy it, but the Euro value is completely wrong.
With tax the US amount is $35.69 , converted to Euro that would be 26.82 Euro. But the Euro value is the same as USD, i.e. 35.68 Euro. Thats impossible! Please fix this asap.
Thank you.

Also, I want to mention some things. First of all, I am using Acronis True Image and Acronis Disk Director Suite since 2005 and love it.
However, there are also things that I really don't like.

Refering to what you said "all you need to do is to contact support directly" I must say, unfortunately its not always good. It may depend from who answers, and for which language. My experience was not a good one. Last year I had a problem with Disk Director. In the past I did often adjust my partitions, out of Windows, then Disk Director rebooted, made the changes and then I could boot to Windows. Worked perfectly. Nowadays, with the same version, same unchanged hardware conditions, this does not work anymore. Acronis now accepts the changes, reboots, shows the process of all changes and says "successfull". But back in Windows it has indeed done nothing.
So I emailed the support and the woman there told me to install the updated version, did and same thing. Then she said its because I must have an USB card reader and told me to deactivate it. Now that does not make any sense. I have a card reader, inbuilt into my PC, which was also there from the very beginning, and never disturbed anything. Now, same version/updated version, same condition - does not work. Huh, makes no sense, why shouldn't the same thing work now that worked in the past under the same condition. Anyway, I tried, deactivated, but as expected it did not help at all. I asked her, if it could be, that even the actual version is not properly adjusted to the SP3 in Win XP (as thats the only thing that is different between past and current). She did not even consider that but insisted on the card reader (not even reading that I said, I did deactivate it but no change). I asked her to ask the developers who certainly should know. But she did not ask anyone, though very obviously she had no clue herself. Finally I used the boot CD version which worked. But its not a real solution as the product should also work out of Windows as it is intended and was before. With support, I went to nowhere. Maybe that is because I got the German support (though I first emailed in English, but probably due to my address and IP, it switched to the German section). The support lady was clearly incompetent and did not even bother to have someone else who knows, to take over. Its no problem if someone does not know the solution, nobody on earth can know everything. But in such a case, especially if working in customer support for customers who paid for the product, if a support person does not know, she MUST aks someone else who DOES know. She didn't. Bad, bad, very bad.

2. Meanwhile also the CD version is unusable, since I changed my mouse and Acronis does not recognize it. Though its an ordinary optical USB mouse, nothing special.

3. Last month I run into a major problem with True Image. Okay, old version from 2005 (version 9), but THAT should never happen. I create images every month and diff. images each week. But had never to restore one. Until now. Unfortunately I started True Image out of Windows, thinking it would reboot with its restore software in the RAM disk, as it should be. Well, it took my settings, rebooted - did not recognize my mouse and it was a hassle to control it with keyboard alone - then did the restore. Okay so far. BUT the surprise came, when I tried to reboot, no option for that on the GUI. Only way was power off and on. Expected to arrive to my usual Windows boot menu. But no, there was the Acronis restore GUI again. It turned out that Acronis did overwrite the MBR with its restore assistant!! And there isn't even any option to boot into Windows on that GUI. That is such a huge bug its incredible. I thanked heaven that I have the Rescue Kit cd from Paragon, so I could easily fix the MBR.
If I were an unexperienced user, I would have been completely lost and helpless, in panic. Something like this just must never happen.
In the very past before I knew Acronis I used Image Magic /Partition Magic and even such an old program always put itself into the RAM disk on rebooting to the programs GUI, never ever overwrote the MBR.
That said, I really hope that is not anymore in True Image 2011.

Nov 23 2010 at 9:27pm Copy Link

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Ms Julie I understand that Acronis will provide support for the first 30 days after "purchase." One would hope that recovering from a drive disaster would not occur -- ever, to say nothing of the first 30 days.

My question is: what happens if, having made backups in a dutiful manner, on trying to re-image your hard drive after a disaster a problem occurs and you need help? Does Acronis host support forums?

Nov 24 2010 at 1:44am Copy Link

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Acronis Inc. Hello Sabine.

Unfortunately this issue is related with VAT. The discount for this coupon is generated for two currencies: USD (29,99) and Euro (29,95). But since the store is American the VAT is added for non-US customers and converted into Euros in some improper way which cannot be adjusted internally. The only thing we can do here is make the price include the taxes but this will break pricing in USD.

I understand 33% difference between 26.82 Euros and 35.68 Euros but please note that anyway this is cheapest deal available through our online stores for European customers. For instance we now have a promotion on www.acronis.eu in terms of which ATI2011+ Free Plus Pack is being offered for 49.95 Euros.

Roman.

Acronis Inc. - Nov 24 2010 at 2:04am Copy Link

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Acronis Inc. @ Warren Russell
Free Plus Pack add-on is available from 10 till 30 November.

@ Ms Julie
Sure, http://forum.acronis.com/

Acronis Inc. - Nov 24 2010 at 2:09am Copy Link

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Sabine N. Hi Roman,
Thanks for the explanation. However, you say "The discount for this coupon is generated for two currencies: USD (29,99) and Euro (29,95). " - that does actually show that this problem is not related to the VAT but the mistake is already before VAT: USD29,99 does not equal Euro 29,95, as its not 1:1. Its at this point where there obviously no conversion is included.
That's actually not fair to pay more here just because being some miles away on this planet :-)

Anyway, there is an easy solution that I am a bit amazed you did not mention. It does automatically show the currency in Euro, but if changed to USD, then it does transfer the correct price to the payment. I paid with USD using Paypal and Paypal does the conversion into Euros in the correct way.
But maybe not everyone will think that far and then pay more than they should, which I don't find okay.

Nov 24 2010 at 2:38am Copy Link

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Stephane M Hello,

What does "Free upgrades for 1 month" mean?
If I buy it now and bugs are found (there are always bugs) and fixed only after the 30-day period, does it mean I would not get any fixes without paying for an upgrade even though it is just a minor release?

Thanks.

Nov 24 2010 at 5:11am Copy Link

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Dave B Hello
I cannot work out why when the advertised price is $29.99, it becomes almost $36 at checkout - is this because US tax has beed added? If so it should show clearly that the advertised price is $29.99 PLUS TAX. In my case this is a difference of £5 GBP
Having said that this is still a very good offer, and I will be taking advantage of it.
DaveB

Nov 24 2010 at 10:08am Copy Link

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Warren Russell Hi Roman,
That's very disappointing. Most companies offer good deals when a product first comes out to stimulate quick upgrading. It sounds like with Acronis, when I receive an announcement of a new product along with an upgrade offer, I should not upgrade at that time but should wait until a better deal comes along....

Nov 24 2010 at 1:00pm Copy Link

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Brian User Can anyone quickly (!) answer why the combination is showing up at $49.98? It shows $19.99 for the upgrad and $29.99 for TI. I'd like to buy this, but it seems that the deal is off.

Nov 24 2010 at 3:41pm Copy Link

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@Dave B - It depends where you are as to how the tax is applied, in the US you don't have tax added and in the UK you do. Also we show the regular retail price as $79.98. If you have to add tax to that then the retail price is actually higher at $95.18, so you're still saving!

BitsDuJour Admin - Nov 24 2010 at 3:43pm Copy Link

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@Brian Ottinger - I can confirm it's all working fine. Try clearing your cookies closing your browser and opening it again.

BitsDuJour Admin - Nov 24 2010 at 3:45pm Copy Link

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Lorna Wingrove In True Image 2011 you can't add comments to the image. This really limits its usefulness, for me anyway.

Nov 24 2010 at 8:25pm Copy Link

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Lorna Wingrove BTW what does the Plus Pack do?

Nov 24 2010 at 8:27pm Copy Link

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Max Murkel Will this be the "English-only" or an international version?

Mar 14 2011 at 11:07pm Copy Link

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Acronis Inc. Hi Max.
English-only.

Acronis Inc. - Mar 14 2011 at 11:46pm Copy Link

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Mike G Hello. The license policy seems ambiguous: "Licensed per user for non-concurrent use only, allowing transfer of a license to another owned computer. Online license activation is required without a hardware footprint."

If I have TI installed on my desktop and laptop, and schedule one to backup at 8AM and other other to backup and 10AM isn't that technically "non-concurrent use"? Or is the policy really "Licensed per machine, allowing transfer of a license to another owned computer"? I'm pretty sure what the answer will be, but please clarify for us.

Mar 15 2011 at 1:10am Copy Link

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Henrik Safegaard I just want to say that everyone should read the post on the forum from Acronis. It says it all.
I have the pack and have just un installed it.

Mar 15 2011 at 2:46am Copy Link

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Acronis Inc. @ Mike G
Mike, according to the Acronis License Policy you will need one license for one computer you are going to backup or restore. You can move the license to the second machine in case the original computer will not be in use in future.

@ Henrik Safegaard
Henrik, if you have any problems with True Image please contact our support team: http://kb.acronis.com/content/8153 ,- they will be glad to help. Almost all problems have a simple solution.

Acronis Inc. - Mar 15 2011 at 7:25am Copy Link

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Daniel H Will there be any discount for Netbook edition as well?

Mar 15 2011 at 8:21am Copy Link

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Hans Nielsen 2010 is better than 2011.
2011 have task running all the time, even when you have to restart, the restart are delayed becurce task have to finish first.
so i have uindstallede 2011 and reindstalled 2010.

Mar 15 2011 at 5:23pm Copy Link

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Stephen Cohen The 2010 Plus Pack screwed up my Acronis 2010, until I uninstalled it. Also, be sure to check the Acronis Web site to be sure that 2011 is compatible with your earlier version and your version of Windows.

Mar 15 2011 at 5:42pm Copy Link

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bob roos If you plan on backing up to a networked drive be very careful and sure that it will work. I am not able (using the latest version) still to back up to any networked drive. Their forums seem full of similar complaints. I have been trying to accomplish this since 2011 came out.

It works great to a local drive.

Also, my personal opinion is that the user interface for 2011 was a step backward. The old "Tasks and Logs" was an easy way to find out what you had made for backups. Now there is "My backups" which I find awkward at best. For instance is gives the name of the backup followed by the phrase "not backed up yet" Under that it says "Total 0 bytes" and a little further under that it says "The backup was successfully completed....."

Which is it? Not backed up and 0 bytes or successfully backed up?

(I am frustrated with the product).

Mar 15 2011 at 6:09pm Copy Link

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Frank Stephens I'm another owner of Acronis True Image Home 2010 with Plus Pack (purchased here) who never used the product because of numerous reported issues and lack of support for RAID, which wasn't added until around the 2011 release. The features are nice, the price is excellent, but I can't trust it. If you need to uninstall Acronis, make sure that everything gets uninstalled, pieces can crash your system if you install other backup software. I went with StorageCraft ShadowProtect Desktop, which is pricey but I couldn't be happier. As usual, you can download trial versions. It's actually 3 products which you need to download separately, ShadowProtect Desktop, the ImageManager, and the Recovery Environment (CD/DVD/Thumbdrive, etc.) You need to download the documentation for each separately, and the Recovery Environment (apart from the documentation) is only available after purchase. ShadowProtect has an excellent reputation for support and reliability.

Mar 15 2011 at 6:33pm Copy Link

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Michael R. As stated in a posting on the last offer of TrueImage here on BDJ, I was/am using v2010 and running it from a Boot-CD.

So I have a question/issue, which concerns v2010, but am also curious, if someone else using 2010/2011 has the same problem and has a way to solve it, if it is known and if v2011 has it.

Having made some incremental backups for some months about one a week on another partition, I found out, that the complete size of all files was beyond, what you want to secure on DVDs, i.e. would need about 20 DVDs or more. So I decided to save only the first backups I made on DVD (and running another new backup for the current state, but that is another stoy...). I thought this would be quiet easy, i,.e, I would only have to save all the files up to this date, I want to have saved and the other files with the newer dates would be not necessary and can be discarded. (To be sure I moved them to another directory before really deleting them).

But as it turned out this thought was not correct. While I tried to restore the last remaining backup, after starting correctly TrueImage came up with an error-message: WARNING! SPECIFY LOCATION OF THE VOLUME 87. Unfortunately it does not say, which file it expects, so I was not be able to figure out, which one I could copy back to this backup-directory (and I have to save on the DVDs) to make a restore running correctly. I think adding this information would be either essential and would need a minimum on programming-effort to add. (Additionally it would be nice to allow the user at this time to specify the source of this file, so it would be possible to have backup-files on different directories/devices in case the space is not enough; same for backups: if the space on the backup-directory is insufficient, instead of breaking up, it would be nice to allow the user to specify a diffent directory where to continue the backup).

To sumarize the said above into one question, it would be:

If I have made some incremental backups B1, B2, B3, B4, B5 made inside one directory, which necessary files do I have to save to make sure I can restore B1, B2, B3 ( or better, which files do I NOT need to restore the last Backups B4, B5)? (As said, my assumption, this would be all files created at backup-time of B3 and earlier turned out to be wrong)

~
[I did not check, if this problem would still occur with the very last update of v2010, which was offered some weeks ago and I think it is a very good thing, if a firm offers bug-fixes for the former version(s) too, instead of forcing their curstomers to buy new upgrades, when having issues with old versions. It should be not something necessary to talk about, but quite often if a product is sold and a new version appears the support of the former one is ceased. So, I was positively surprised, when a new update appeard, even if I might not have been run into the fixed problems.

~~~~~~

Because I currently just use the created Boot-CD: Can you say something about the improvements in v2011 since v2010 concerning the v2011-Boot-CD?

Thanks a lot and also thanks for your answers last time.

Mar 15 2011 at 7:07pm Copy Link

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bob roos I don't believe it has improved any in 2011. I ran into a situation where I copied files to my network drive (to make space) and tried to restore a file only copying what I thought were the right files. I got the same message -- mount the last volume (with no indication of what the file name was for that volume). I think I ended up copying everything back, but I am no longer sure.

Short answer is don't copy backups with increments around and expect to be able to restore them. At least this is my experience.

Mar 15 2011 at 7:22pm Copy Link

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S B I've been happily using True Image for years and have been very happy with my three licenses for v2010, though I only use it in very conservative ways. I own licenses for v2011, but I'm waiting.

I've updated one machine to v2011 and I'm holding off on updating the other machines because I like v2010 better.

1) v2011 seems too "dumbed down" to me. It seems more inconvenient to control its settings, and some seem unavailable.

2) v2011 has installed services, including TrueImageMonitor that I haven't yet been able to take off automatic startup

3) v2011 has more automatic things that I cannot yet easily control.

TrueImage v2011 is a nice, very advanced product, but I like v2010 *very* much better.

Mar 15 2011 at 7:46pm Copy Link

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Peter J I cant find detailed license info, so i'm asking here: Can I buy 5 licences for my company?

Mar 15 2011 at 10:32pm Copy Link

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Gonzo How would you compare this package to TeraByte Unlimited's Image For Windows/Linux/DOS ?
If I already own IFW/L/D, how would I benefit from ATIH2011?

Mar 16 2011 at 12:01am Copy Link

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Staley After being a registered Acronis customer since the product was True Image Home 2009, and having upgraded to almost every version including 2010 & 2011. I have to say I am very disappointed in the 2011 version. It has a slow UI, and for some reason, I keep getting errors in Window's logs (events logs) that the Acronis Scheduler had an error... there was nothing actively scheduled. I contacted Acronis support twice and neither tech seem to knowledgeable about their company's product.

One of them even told me that Acronis True Image's build in back-up (for local backups), their continuous back (also build-it) and the support for their on-line back-up apparently can't run at the same time, they get confused and lock up... which completely defeats wanting to have a continuous protected back-up (locally) while also schedule online off-site backups.

One thing I thought was odd was the Policy above stating... "Online license activation is required without a hardware footprint." As far as I know Acronis hasn't required online activation with any of the home products I have registered. I hope they aren't planning on starting, as that will be the final nail in the coffen for me as one of their customers.

On a positive note, I really use to like Acronis products. Light weight and all... what happen??? (BTW, if you could switch the Windows 7 "skin" in 2011, and default to the Windows provided GUI then that might help performance issues I mentioned above. But you can't.)

Mar 16 2011 at 2:03am Copy Link

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Milan Topolic It's hard to read all the complaints about the 2011 version (I am a hardcore Acronis fan). I hope all these bugs will be repaired in the next 2012 version and the design of "ATIH 2010 Plus" version will come back again (I agree "this is the coolest look"). If this 2011 offer could have been turned into a german version in any way I would have bought 4 licences today. But "Acronis Munich" says, it will stay an english version forever. Not even the next upgrades can change the language. So I suggest and please all relevant decision makers for all the next offers here not to exclude foreign languages (and buyers) anymore. If you have to look up too many english technical terms while working in a hurry everything gets even more hectic, and at the end you pay more by making mistakes than you save buying the english version. Long Live Acronis ! It's still the best.

Mar 16 2011 at 3:31am Copy Link

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Mitchell Kastner Why not use Win 7 64-bit backup to copy system files? What is the advantage of Acronis or Paragon?

Mar 16 2011 at 3:33am Copy Link

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Frank Stephens Gonzalo Martin Barrio, Mitchell Kastner, you should examine the product features. It depends upon what features are valuable to you. One of the big things that Acronis and ShadowProtect can do is near-continuous backups, which is one of a number of features that ShadowProtect had long before any of the other backup packages. You'll have to examine the features in Acronis, as I said I bought it but chose not to use it due to support issues related to what I need. Some particular things which I like about ShadowProtect are automatic resolution of backup-chain image dependencies (just select the image which you want to restore and ShadowProtect does the rest), writable backup images, near-painless hardware-independent restores, direct support for VirtualBox, mounting of backup images as virtual drives, excellent recovery environment, etc. Acronis can't do a number of those things, but it can do other things which ShadowProtect can't. ShadowProtect doesn't require any special partitions.

Mar 16 2011 at 6:38am Copy Link

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Acronis Inc. Hi Daniel.
No, the campaign is related to the Acronis True Image Home 2011 only.

Acronis Inc. - Mar 16 2011 at 6:58am Copy Link

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Acronis Inc. Hello Michael.
The Incremental backup is chain-dependent. Thus if you need to restore B4, you need to make sure that B3, B2 and B1 are present and valid, otherwise the B4 will be reported as corrupted. You can find the information regarding the backup types here: http://kb.acronis.com/content/1536
We also do not have any problems related to the bootable CD, so the issue you've faced might have been the conflict between the hardware and the Linux kernel drivers, so it's best to contact support in such cases. http://kb.acronis.com/content/8153
If to speak about the hardware conflicts:
our media is Linux-based. We have updated it's kernel version and uploaded the latest drivers for the latest modern hardware, so we don't expect any issues with it.
Anyway, should you encounter any inconvenience, contact support - they will provide you with the custom bootable CD.

Acronis Inc. - Mar 16 2011 at 7:02am Copy Link

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Acronis Inc. @ Peter J.
Hello Peter. Sure you can, absolutely.

Acronis Inc. - Mar 16 2011 at 7:32am Copy Link

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Mitchell Kastner Frank,

Thanks for your expert posts. You have prevented me making purchases of software for features than Win 7 already provides. I purchased a license for Genie Timeline thru BDF so I already have near continuous backup. I purchased a license for Bucket Explorer thru BDF so I have off site backup of important files. And I purchased a license for FolderTrack thru BDF and when it works I have versioning backup. (The tech support is off the chart stupendous for this wonderful work in progress.)

I am interested making a backup image of my C drive from time to time. Can Win 7 do this?

Thanks again

Mar 16 2011 at 7:34am Copy Link

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Sputnik The first version I bought is Acronis True Image 10 and I bought two other versions : 2009 and 2010.

I work only with the 2009 version which is the best out of the 3 for me.

This 2009 version could be better but I really don't like the way the new versions are made.

First of all I really hate the graphic design of the new versions and I really can't work correctly or easily with the CD rescue which is showing ugly design and is very hard working with.

Acronis should consider to reformulate the whole design of this product.

Mar 16 2011 at 8:45am Copy Link

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Acronis Inc. In comparison with Windows 7 Native Backup, Acronis True Image Home 2011 is much more flexible, it provides additional options, that are not available in Windows 7, and it's reliable as Windows 7 Backup.

Acronis Inc. - Mar 16 2011 at 9:12am Copy Link

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Hans Nielsen The easyest way to bacup now are install acronis, then make the CD and uinstall acronis again,
now you can backup / restore your c:drev whed yours starup CD.
Thats how i do it. after they have made a simpel program, too complex.

Mar 16 2011 at 9:15am Copy Link

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bob roos Roman Rtichshev said "...it's reliable as Windows 7 Backup."
Simply not so any more. In 1 minute I created a backup to my NAS and ran it. I have tried for months to do the same task with Acronis. Each time it fails with some unclear error. Furthermore, the old Win 7 backup setting had my old NAS name and I was able to change it in 5 seconds. Acronis will try to validate the name before letting me change it and so it has to time out.

Acronis has the POTENTIAL to be much better than the Win 7 backup, but it has to seriously address some issues before that can be the case.

Mine is not a unique case. Just read the forums. Networks and Acronis don't get along.

I don't intend to be Acronis bashing, I have used and liked the product for many years, but the last 2 year's releases have been functional disasters for me (and many others based on comments here and the forums). I tried to work with tech support, but the responses were slow in coming and not helpful and did not fix the problem. I am an experienced computer user and would be happy to work with tech support if they were seriously committed to seeing the issue all the way to completion.

Acronis are you ready to do that? Let me know the email address of a tech support person who will stick with it and I will give all the details. Thanks, Bob Roos

Mar 16 2011 at 9:48am Copy Link

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Michael R. Hello Roman,

thanks for your answer. Yes, I do know how a incremental backup works and I understand that it is chain dependent.

The scenario you describe is a possible error, which would occur if I restore the last backup of the chain B5.

But that's not my problem,. I want to restore a backup in the middle, e.g. B3 and throw all not necessary files away, but do not know which. As explained, when deleting the files newer than the date of B3, a strange error occured. I tried to explain my problem in detail above.

Is there a way to find out which file is meant by an error-message lke WARNING! SPECIFY LOCATION OF THE VOLUME 87?

Mar 16 2011 at 9:57am Copy Link

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Frank Stephens Mitchell Kastner, yes, Windows 7 will do full backups. Open the Control Panel. If it's set to view by category, then the very first item will be System and Security. Under that will be Back up your computer. Select that, and in the left pane at the top will be Create a system image. It will let you backup to (preferably external) drives, DVDs, or network locations. Although it will check for free space, in typical Microsoft fashion it's too dumb to select the external drive with the most free space, but you can select whatever drive you want (probably needs to be formatted as NTFS). Incidentally, I like Genie Timeline a lot but it failed on a restore (maybe they've fixed it by now) and with ShadowProtect I don't need it. Bucket Explorer was tempting but I thought that the online storage costs were too high and I don't have the upload bandwidth. I also purchased FolderTrack here, but as you say, I immediately discovered that it wasn't ready for primetime, but the developer does appear to be responsive, I'll give him some tips.

Mar 16 2011 at 12:02pm Copy Link

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Due to the overwhelming response Acronis Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Mar 16 2011 at 5:00pm Copy Link

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Acronis Inc. Michael R. Hi again.
Location of the volume is a generic error message and could mean a couple of things.
The backup is corrupt or our software cannot find all the backups, if they are incremental for example and were either deleted or our software lost connection with the backup location.

I can recommend this article - restoring specific files and folders from a backup - http://kb.acronis.com/content/18322
If you need additional help, please contact our support team: http://kb.acronis.com/content/8153

Acronis Inc. - Mar 16 2011 at 9:11pm Copy Link

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scott hamilton I was happy with Acronis products in the past, and agree that the recovery-disk backup/restore works flawlessly. The later versiosn of the UI leave a lot to be desired. True Image 9.1's UI was understandable. With Home 2011 I cannot find logs, just this "list of backups". When I launch Home 2011, it likes to go to lunch "Program Not Responding" for 20-60 seconds, and sometimes NEVER responds and I have to terminate it. Support for Home is lacking, I get directed to forum support only, or a Pay-Per-Incident support. No thanks.
I purchased a copy of Advanced Workstation and found out the 'license manager' methods will make it unsuitable for my installation. I am tempted by this bitsdujour offer, but I'm looking for a program that makes sense and is supported, maybe easeus...

Mar 17 2011 at 1:29am Copy Link

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bob roos I decided to make a video of one of my problem areas and submit it to support. I created the video and then logged onto my Acronis account and I find out that I will have to buy support because the only options are KB and forums.

I already paid for the program and it has not been able to back up to a network drive from day 1 and now I am supposed to spend additional money to get support?

Roman, you have avoided commenting on any of the complaints posted here about True Image. What does that mean? My conclusion is becoming that Acronis doesn't care about user problems with their program. What do you say?

Bob Roos

Mar 17 2011 at 1:43am Copy Link

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David Volle Hi I'm a long time Acronis user, and bottom line there can be network issues SOMETIMES not for everyone, but when they crop up Acronis has been:
- VERY slow in helping
- Unable to solve the problem dispite many many attempts covering months and months and involving over 30 hours of troubleshooting.

(I spent the time because I used to believe in the product and wanted to be part of the solution, but they didn't really seem to care enough to even have a single tech stick with the issue, and days would pass between responses!)

I finally had to move the customer over to ShadowProtect just to stop the unending nightmare so Acronis cost me thousands of dollars, in the end to be fair they credited me for the 7 licenses I had purchased, but I will never get the time back or paid for.

If you think you will get support to solve problems you are mistaken, buy another product.
All that said, in many cases the product installs and works great, and at this price the risk is pretty small but buyer beware if you are one of the people it doesn't work for just throw it away don't waste your life waiting for Acronis support, if it doesn't work the first time in my experience it never will! I'll gamble cross my fingers and buy one for my wife's machine today.
Here's hoping!

Mar 17 2011 at 4:59am Copy Link

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bob roos Hi David, that pretty much sums up my experience. The recovery disk works better than the installed program, but it is a pita to have to kill everything and boot it so backups are not done as often as they could be.

Is there another disk image backup program that you would recommend?

Mar 17 2011 at 5:11am Copy Link

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Acronis Inc. @ Bob Roos.
Hello, Bob. We only provide 30 days of free support from the day of purchase. If Customer purchased the program just recently he needs to register his product in his account so that other support options were available for him.
More information is available in this KB article:
http://kb.acronis.com/content/8153

Every opinion is important for us and we are very grateful for positive and for negative comments. There is always satisfied and dissatisfied users. User reviews allow us to improve our product and make it more convenient for our users. Maybe now things are not perfect but we will certainly work to become better and to do maximum for our customers.

Acronis Inc. - Mar 17 2011 at 5:13am Copy Link

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bob roos Hi Roman, IIRC I tried to get support in the 1st 30 days but basically got nowhere because the problem was so mammoth I didn't know where to start. For example when I installed 2011, I lost all my predefined backup schemes and had to start over building them. Also looking at the dozens of posts of similar problems with no resolution, I got discouraged and just decided to wait for the next update because surely with that kind of failure volume the problem would be fixed.

The next update did not fix it and the next did not and the 6696 level has not.

Just today I made a video of my attempt to back up to the Z (network) disk. Acronis insisted on asking for windows credentials (even though the disk was linked) and when I gave them (the way I log onto windows every day) It just flashed the screen with no message or any option but to cancel. And then when I did cancel, it took me all the way back to the main screen. I didn't even have the option to try another disk. Seems to me this is pretty basic stuff to get working correctly.

Perhaps as a show of good faith Acronis would open a special BDJ tech support option to get some stuff cleared up?

Mar 17 2011 at 5:26am Copy Link

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Due to the overwhelming response Acronis Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Mar 17 2011 at 7:09am Copy Link

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Stephen Cohen I bought the 2011 version, but after reading the user comments, I'm sticking with 2010 WITHOUT the Plus Pack which made 2010 unusable. Reminds me of Kaspersky Internet Security which was good until 2011 version which is a BIG PITA, flashing false positive warnings that are difficult to kill.

Mar 17 2011 at 9:22am Copy Link

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Randall Schoonhoven I'm a 25-year IT professional and have used Acronis TIH for about three years now, and I fully agree with Bob Roos -- stay away.

The product simply doesn't work for any but the most basic functions, and support is nearly non-existent. I want to like the product, but it has wasted so much of my time that I should bill Acronis. I have five 2010 licenses installed on five different machines (4 Win7, 1 XP), and cannot get it to consistently make a successful network (NAS) backup on any of them.

Other products I've used, e.g. Norton, Macrium, etc., do this with no problem, so it's not the systems -- it's the product. And when it fails, as it so frequently does, it never gives ANY useful troubleshooting info. Most other companies will at least engage with you for support via e-mail anytime after purchase, but not Acronis. After the initial 30 or 90 day period, you are simply on your own -- they don't want to have anything to do with you. You are left to scrabble away at their forums in the hope someone will take pity on you. Amazing!

If any of this seems exaggerated or untrue to anyone reading, you have only to visit the above mentioned forums and check almost any discussion thread. You will find expressed there almost unanimous anger, exasperation and disgust. Be so very ware.

Mar 17 2011 at 1:11pm Copy Link

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Due to the overwhelming response Acronis Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Mar 17 2011 at 1:24pm Copy Link

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Robert User I was about to buy this new version,if it wasn't for the price being $35,99 on the Acronis Shopping Cart
instead of the advertised $29.99...

Mar 17 2011 at 1:38pm Copy Link

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Due to the overwhelming response Acronis Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Mar 17 2011 at 3:01pm Copy Link

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Gonzo Given the fact that the new 2012 version is in beta stage... if I buy this, will I get v.2012 for free?
Also, are you serious about the "Free upgrades for 1 month, paid upgrade with no discounts to future versions."? It's hard to believe that a company like Acronis is that strict when it comes to upgrades.

Jul 18 2011 at 3:14am Copy Link

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Genie au Travail I would like to know if the discount apply too to the french version of the software ?

Jul 18 2011 at 4:00am Copy Link

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Robert Chan Will I be able to create a WinPE boot disk using this software?

Jul 18 2011 at 7:38am Copy Link

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Churru Pipi Hola me gustaría saber si ya han corregido los problemas de esta versión, pues la anterior (2010) funciona muy bien. Por cierto, ¿el descuento es válido para todos los idiomas? Un última pregunta, podremos optar a la versión 2012 con grandes ventajas? Gracias.

Hello I wonder if they have corrected the problems of this version because the previous (2010) works very well. By the way, the discount is valid for all languages? One last question, we get the 2012 version with great benefits? Thank you.

Jul 18 2011 at 9:09am Copy Link

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Acronis Inc. Hello!

Thank you for your interest in our deal!

Unfortunately discount applies to English version of the software only

To Robert: Yes, you can create WinPe rescue media. Please see our user guide: http://www.acronis.com/do.../userguide

Chapter: 7.2.3

Thank you!

Acronis Inc. - Jul 18 2011 at 11:43am Copy Link

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Gonzo What about the question regarding True Image 2012 upgrade?
Will that be a free upgrade for customers that purchase this time on BDJ? If not free, will there be a discount?
Also, is your 1 month free updates policy true?

Jul 18 2011 at 4:15pm Copy Link

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Tomasz Lisowski It is quite hard to find the explicit license agreement on the Acronis website, but in their KB I have found an article http://kb.acronis.com/content/13555

There a free upgrade to version 2011 (from 2010) was granted to purchases of version 2010: (1) made within a month before the release of version 2011, and (2) at a full price.

It looks like it is not very likely we would get the upgrade to version 2012 for free, but we should probably wait for the vendor's reply to that issue.

Jul 18 2011 at 10:22pm Copy Link

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James Elson Does the current version restore partition images correctly on Windows 7 machines (not starting at sector 63) == no more worries with SSD drives?

I've been waiting for Acronis to fix this and I've haven't seen anything on the forums to definitely indicative it's been fixed. (The published work-arounds don't count.)

Thanks

FYI, I've been buying Acronis products for years.

Jul 19 2011 at 2:04am Copy Link

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I actually purchased this about a month ago to image a new SSD for my laptop and swap out the old C hardrive. Worked perfectly and I now use it for rolling backups too.

Just goes to show that even BDJ admins miss a deal, wish I'd waitied!

BitsDuJour Admin - Jul 19 2011 at 12:14pm Copy Link

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DrTeeth AIUI the sector 63 issue affects performance, not reliability and would not cause a restore to fail.

DrT

Jul 20 2011 at 6:38am Copy Link

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Acronis Inc. Hello!

As for question regarding free upgrades we have the following policy:

For all Customers who purchased ATIH2011 online within 30 days period prior to ATIH2012 launch, provide an upgrade serial number at no additional charge.

So if you grab this deal and ATI 2012 will be released within 30 days you are eligible for free upgrade.

To Jimi Ellison: Officially SSD drives are supported by Acronis True Image Home 2011. Please see this article: http://kb.acronis.com/content/2699

Thank you!

Acronis Inc. - Jul 20 2011 at 7:29am Copy Link

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DrTeeth @ Roman

Being 'supported' or even '*fully* supported' is not the same as being 'optimally handled'. That KB 2699 article is not well written.

DrT

Jul 20 2011 at 9:19am Copy Link

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Richard Holler Is this offer for "new" licenses, or just upgrades to previous versions?

Jul 20 2011 at 12:10pm Copy Link

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Acronis Inc. To Rich: New licenses

Acronis Inc. - Jul 20 2011 at 2:18pm Copy Link

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Joris Nice offer -- but it's really disappointing that this discount applies to English version only...

Jul 20 2011 at 2:34pm Copy Link

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Rick Sumrall Acronis True Image Home 2012 is in beta right now, I wonder if they will include the upgrade with this offer?

Jul 20 2011 at 2:47pm Copy Link

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ehab This product have saved me dual installation many times and with this offer its a give away. Looking forward to purchase it.

Jul 20 2011 at 2:50pm Copy Link

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James Elson @Rick Sumrall Yes, the private Beta is open to those who already have Acronis accounts (registered users) and it set to close in about a month (I think it's like Aug 27th).

Jul 20 2011 at 3:15pm Copy Link

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TopDog When I upgraded from version 10 to version 11 I paid more than this and that was without the Plus Pack Add-on. This is a very good deal I would not be overly concerned about getting a free upgrade to version 12 at this price. I have been using Acronis for years and it has saved me tons of work more than once.

Jul 20 2011 at 8:25pm Copy Link

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aladdin T Would the version 12 released within a month?

So, that we are eligible for free upgrade?

I do understand that free upgrades to major release are within one month. My questions is would the version 12 released with a month?

Jul 21 2011 at 12:52am Copy Link

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Acronis Inc. Hello Aladdin,

I'm not authorized to tell you want. No one in Acronis can reveal the major release date.

Thank you!

Acronis Inc. - Jul 21 2011 at 12:55am Copy Link

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aladdin T Then, how about those who buy this product today on Bitsdujour.com are guaranteed free upgrade to version 12. If you do this, I bet you will have lots of people buying it.

No one wants to buy a product let us say that might be obselete that within one month and six days, when you release the version 12.

Jul 21 2011 at 1:14am Copy Link

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Acronis Inc. Aladdin, I believe the offer is really great even without guaranteed free upgrade to version 2012

Acronis Inc. - Jul 21 2011 at 1:35am Copy Link

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Merle One Hi,
Does the standard recoverr media support Raid 0 "Stripe" (probably Intel controller) ?

Thanks.

Jul 21 2011 at 1:50am Copy Link

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Sukru Boztepe The deal says "True Image Plus Pack" is included in today's deal, however, when I try to purchase the software, it is priced at additional $19.99. Am I missing something?

Jul 21 2011 at 2:00am Copy Link

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James Elson @Roman Rtichshev Thank you for the clarification. Much obliged.

@DrTeeth yeah, but at least they made it clear restores "will get the default 63 sectors offset instead of 64kb (or a multiple of 64kb)"

Looks like it's planned for TI 2012. I hope they get it implemented soon. Of course, it's very good news for Paragon.

Currently I don't have a SSD for a boot drive, but I've been seriously considering it. I would really dislike having to switch to another company for my disk imaging software.

I mean seriously, do you really want to have to do a partition realignment every thing you restore your SSD system drive?

Jul 21 2011 at 2:00am Copy Link

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A K From Acronis website_
A1 - $49.99 reduced to $29.99
A2 - $149.97 reduced to $79.99 ? (not visible, but appears when copy/pasting "A1")
per license

I assume "A2" is for the 3 PC licence. So does this imply that the licence being offered here is the "3 PC" one?

Jul 21 2011 at 2:14am Copy Link

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Acronis Inc. Hello!

To Merle:
From Acronis Bootable Media most of the RAID controllers are supported (http://kb.acronis.com/content/11681) . However, this is a small chance that if the hardware is new our bootable media will not have the drivers for it.
In such situations we recommend to download (http://www.acronis.com/ho...trueimage/ ) and install the trial version ( http://kb.acronis.com/content/13418 ), create the bootable media (http://kb.acronis.com/content/14737 ) , boot from it and check if your RAID is detected.
If not, you can get in touch with our Support team (http://kb.acronis.com/content/8153 ) so that our Developers can fix this issue for you.

To Sukru: I have just double checked the buy-link and could not reproduce an issue. Where are you located? Can you please send me a screenshot of what you see in the cart to affiliates

acronis.com ? Please make sure that buy-link is visible on the screenshot.

To A K: In terms of this deal we offer 1 PC license

Thank you!

Acronis Inc. - Jul 21 2011 at 2:26am Copy Link

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Merle One Another question : is the TI PE component available as a standalone (once registered of course). I already have a win PE3.1 disk to which I could easily add it.

Jul 21 2011 at 2:27am Copy Link

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Tony Jacobson I think people have misunderstood the document regarding SSD support (or maybe it's me). The document says that True Image Home 2011 has "full" SSD support, whereas the products not in the list do not. One of the limitations for the products not in the list is the 63 sectors offset during a restore.

As TI 2012 is listed as having "full" support, it implies that this limitation does not apply to it.

Jul 21 2011 at 2:32am Copy Link

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A K 75% OFF $19.99 RETAIL $79.98

"RETAIL $79.98"
"$49.99 reduced to $29.99"
$49.99 = $79.98 ?
$29.99 = $79.98 ?

RETAIL?

Shopping results for Acronis® True Image Home 2011
Acronis True Image Home 2011 - PC
Rated 3.8 out of 5.0
42 reviews - $27 - 25 stores
Acronis 00275 True image Home 2011
$30 - 19 stores
Acronis True image Home 2011 Software 8064514
Rated 3.8 out of 5.0
11 reviews - $27 - 10 stores

Jul 21 2011 at 2:52am Copy Link

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Doug Atkinson It would appear the list price shown above for the discount includes the cost of the plus pack add-on: 49.99 + 29.99. Looks like a very good price if True Image meets your needs.

Jul 21 2011 at 3:57am Copy Link

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Merle One @Roman Rtichshev ; thanks, will try the regular recovery media

Jul 21 2011 at 4:16am Copy Link

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Alan If version 2012 comes out on Aug 27 as someone mentioned, then we miss the free upgrade by less than a week.
I am sure version 2011 is good, but I really don't want to buy a product that's going to not be the latest in 5 weeks, and not get a free upgrade.
Many vendors here have guaranteed free updates when new version of their product ships, and it's been much longer than 1 month before the new version was out.
Just my 2 cents.

Jul 21 2011 at 4:19am Copy Link

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Chaz Chaz Come on. If they are guaranteeing free UG within 30 days then you know that 2012 will not be released within 30 days. If it were they would not have 'guaranteed' it. I know Acronis very well!

Jul 21 2011 at 5:34am Copy Link

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Stephen Cohen Kaspersky is known for its new versions to be bug-ridden, which it cleans up over time. But in the meantime, you will have all kinds of computer problems, hang-ups, sloooow operation, etc. Expect EXTREME AGGRAVATION.

2011 is a disaster!! If you want to buy it, you should do two things:
1) Make sure that future updates of the anti-virus files will work with the 2010 version.
2) After installing the 2011 version, uninstall it and install the 2010 version which does work well.

The Plus Pack is GARBAGE.

I will use the 2010 version as long as the updated anti-virus files work with it. Then I'll be buying something else.

Also: Online tech support is TOTALLY WORTHLESS!!! Telephone support is almost as bad. If you have problems, try the Forum, which is often good.

Jul 21 2011 at 8:10am Copy Link

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Exolon Miner @Stephen Cohen: Why do you talk about Kaspersky Antivirus in the Acronis True Image Home 2011 thread? You post is misleading and has nothing to do with Acronis.

Jul 21 2011 at 8:15am Copy Link

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Denis Gauthier Is it 64-bits version?

Jul 21 2011 at 8:18am Copy Link

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Alan It says all editions of Win 7 here and on their website, so I'm thinking yes.

Jul 21 2011 at 8:49am Copy Link

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Stephen Cohen To Exolon Miner:

You're right. Kaspersky 2011 and Acronis 11 Plus Pack got me so aggravated that I lost my mind.

I have not had any problems with Acronis except the Plus Pack. After installing the Plus Pack, Acronis would not work. After I uninstalled it, Acronis worked again.

As far as creating a Windows boot disk with the Plus Pack, read the users' guide first...it isn't simple and you may need other files that you don't have.

Jul 21 2011 at 8:55am Copy Link

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Merle One Hi, I am happy to report that the Recovery Media perfectly detects my RAID 0 drives.

Jul 21 2011 at 1:06pm Copy Link

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Uli Schmidt I bought this deal, but I can't install on Windows 7 Home Premium 64, even if I do the things suggested in the forums. I'm very disappointed! Can I get my money back ?

Jul 21 2011 at 2:45pm Copy Link

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Techtoysavvy Acronis stuff has generally been good but ...

I bought this early this morning and installed it. When I installed I checked for newer versions. There were none. After I installed it, the software did an update check and wanted to download and install a new version. So either a new version came out this morning just after installation or the software link on this site is for older software AND the update feature has at least one bug.

Not a big deal, but this type of annoyance does not reinforce confidence for a product line that needs to be trusted. Update checks are such a simple thing that if you get it wrong it makes me wonder how you could get the complicated stuff to work.

Also after I upgraded to Disk Director 11 the program now just hangs after I open it. Disk Director 10 used to work.

Tsk, Tsk. It leaves the impression that things are going downhill.

Jul 21 2011 at 4:02pm Copy Link

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Harris Gleen When I tried Acronis True Image 11.0 on a trial version and it gave me a MBR ERROR. Is this still a problem?

Jul 21 2011 at 7:01pm Copy Link

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aladdin T Dear Roman Rtichshev,

To show goodwill, I just purchased the product. Hopefully, the version 2012 will be a free upgrade.

Kindest regards.

Jul 21 2011 at 7:48pm Copy Link

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Guy Good to aladdin T:

I think you are going to be disappointed if you are expecting a free upgrade to version 2012. The upgrade policy states it must be within 30 days of purchase. The lower price draws the customer in and most bugs aren't fixed in the current version if you do much reading. This way the buyer who wants a fix will buy the upgrade hoping that contains the solution to their issues.

I can understand new features are worthy of an upgrade fee, but it always bothered me when vendors charge for bug fixes. They made the mistakes and the customer suffers for it. When you go for a restore, it really needs to work everytime or backup software is fairly worthless. What time can you afford to have a backup-restore that doesn't work when called upon.

Jul 21 2011 at 8:46pm Copy Link

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RichU "Prasad Paranjpe Acronis stuff has generally been good but ...

I bought this early this morning and installed it. When I installed I checked for newer versions. There were none. After I installed it, the software did an update check and wanted to download and install a new version. So either a new version came out this morning just after installation or the software link on this site is for older software AND the update feature has at least one bug. "

Just out of curiosity, this morning, did you download from Bitsdujour or from the confirmation page after paying? I noticed that the two files were of different sizes. Also, if you installed the plus Pack, perhaps there was an update there????
Just saying.... :^)

Jul 21 2011 at 9:00pm Copy Link

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Michael R. At a last offer of TI2011 I asked a question about doing backups from the rescue-disc:

Here it is again, together with your answer:

2. I always backup complete drive C: doing an incremental backup. I'm wondering that the file-exclusions always have to be reentered and are not overtaken as default from the last backup. So I always explicitly have to delete the masks being in there and add the files \hiberfil.sys and \pagefile.sys. Of course you can't save these files to the CD, but you could perhaps save it to the backup-files itself. As long as some other preferences, e.g. the compression-quality, etc.. I read about the addition of the profiles in the new version 2011. Are they usable too when booting from CD?

- Unfortunately at the moment this functionality is not present on the bootable media. Rest assured that your comment was forwarded to the Development team, and they will look into the possibility of implementing this functionality in future updates.

Did your development-team gave some feedback about this point? Making a backup easier from the booting rescue-disc, would be a good reason for me to upgrade to a newer version (than 2010). I always need some minutes to reconfigure my incremental backups. Ideally this would be possible with 2 or 3 button-mouse-clicks... Perhaps there are any plans for v2012?

Thank you...

Jul 21 2011 at 11:57pm Copy Link

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Due to the overwhelming response Acronis Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Jul 22 2011 at 12:00am Copy Link

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GoodNPlenty @Prasad Paranjpe

The download after you purchase from Cleverbridge is version 6857 June 1st and the download from the Acronis website is version 6868 June 30th for both True Image Home 2011 and Plus Pack.

Be sure to create an account on Acronis and register your serial numbers to download the latest versions from Acronis as 6868 addresses a number of improvements and issues.

List of issues fixed since the previous build (6857)
"Operation has failed. Backup validation Task execution failed" message appears on every Windows start.

New in build 6868
Windows 7 SP1 is now supported.
Better hardware support in Linux bootable media.
Intel 82579LM Gigabit Network card (8086:1502) is now supported.

Jul 22 2011 at 12:37am Copy Link

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GoodNPlenty @Roman Rtichshev

Please update the Cleverbridge download site with the latest version as it addresses a number of improvements and issues.

Thank You for a great product and a great offer.

Jul 22 2011 at 12:44am Copy Link

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Techtoysavvy I did download from the Cleverbridge site and not the BDJ or Acronis site. So this is not the responsibility of BDJ. When I installed the version the installer asks if you want to check to see if there is a more recent version.This is good since I have the opportunity to download and install the latest version instead of wasting time installing the older version.

The update check did not indicate a more recent version until after I installed the older Cleverbridge version.

I admit I have been an Acronis user for year and I am registered on their site so I could have registered my software and downloaded the most recent version.

But hey, the installer offered to do the work for me so ....

Jul 22 2011 at 1:07am Copy Link

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Thomas Evans Can the program do a file backup to the cloud, specifically Skydtive?

Jul 22 2011 at 8:38am Copy Link

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Techtoysavvy Yes, Thomas, in theory you could upload to Skydrive by simply mapping your Skydrive to a windows drive letter. In practice, I would not and do not use Acronis for this task.

Skydrive has a maximum filesize limit and of you choose to
upload to Skydrive then you need to make sure that Acronis is set to split the backup into multiple chunks.

Acronis also has to be able to handle only sending changed portions of files which is straightforward for incremental sync but harder if you merge images. The software will also need to handle connections that can terminate during the long time it takes to transfer the data. I suspect they uploading to Skydrive will depend on the protocol used to connect to the cloud drive.

This is not specific to ATIH but this caveat is intended for home users that want to backup to the cloud. Beware of your ISP data transfer limits on your unlimited usage accounts. If you start transferring images that are 10-50G you may run up against limits imposed by your ISP as well as other limits.

Jul 22 2011 at 2:23pm Copy Link

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Merle One Hi all,
I see that the 2012 version has just been released recently. One month and a few hours after this BDJ deal....

Aug 23 2011 at 7:04am Copy Link

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Merle One Hi all,
I see that the 2012 version has just been released recently. One month and a few hours after this BDJ deal....

Still, I don't regret my purchase since it is working quite well on my Raid 0 system, where most other solutions failed one way or another.

Aug 23 2011 at 7:06am Copy Link

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aladdin T I beleive since it is one month and few hours, we all who bought this software from Bidsdujour.com should get a free upgarde. I hope they don't be checky about few hours.

Aug 23 2011 at 7:24am Copy Link

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Merle One My user account on Acronis.com doesn't seem to propose this (...yet).

Aug 23 2011 at 7:29am Copy Link

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Genie au Travail One month is one month, not a month + a few hours (it's mathematical)...

Aug 24 2011 at 1:01am Copy Link

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aladdin T So to avoid giving free upgardes, they intentionally waited few hours longer to release the 2012 version, so that it could be more than one month. Yes, it's mathematical and not some rocket science.

And, it is intentional .......

Aug 24 2011 at 4:09am Copy Link

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Merle One Actually, the official newsflash from http://www.acronis.eu/pr/...09-53.html states that it was released on August 23rd, while the deal was offered on the July 21st I think. This is what I call "Timing".

The upgrade cost is $29.99, $10 more than the full license we go a month back.

I would find it fair that they propose a discount on the upgrade cost, for example 75% like last V11 deal.

Aug 24 2011 at 5:07am Copy Link

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aladdin T Here is rocket science and it's mathmatics.

New 2012 version cost: $ 50 USD.

We bought the 2011 version a month ago for: $ 20 USD
The upgrade cost for the new 2012 version : $ 30 USD
Total cost for the upgraded version: $ 50 USD

After upgrade to the new 2012 version, the old version is useless.

I have been very loyal to Acronis and defended them on several occasion, but my loyalty is going out of the windows.

Aug 24 2011 at 7:17am Copy Link

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Sukru Boztepe I have purchased 3 licenses on 7/21/2011, and now it is only 8/24/2011, and we can not get free updates/upgrades from the developer (because it is 33rd day)This is ridiculous. It is definitely something to think about considering purchasing another or this product product from this developer.

Look into Active@ Disk Image 5.1, it worked for me for many occasions. http://www.disk-image.net/

Aug 24 2011 at 7:33am Copy Link

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ehab i think such a case should be noted especially on Acronis bitsdujour further deals.

i also think Acronis should offer free upgrades for those who purchased version 2011 last July. Otherwise it feels like a tactical move.

Aug 24 2011 at 8:55am Copy Link

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cynical consumer Last time I looked the official policy was free upgrade if a) purchased earlier version within 30 days of release of new one AND b). earlier version was purchased at Full Price.

But hey, public owned corps are beholden to their shareholders and quarterly profits. Everything is bottom line. Can't really expect anything else (appearances to the contrary are just camouflaged self-interest.)

Nonetheless. I always get the latest version a bit late for a couple of reasons:

1. Let the bugs in it get worked out.
2. If you wait, you will likely see a deal for upgrade w/ Plus Pack or a low price w/ Plus Pack for free.

Aug 24 2011 at 3:04pm Copy Link

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David Drane Acronis issue a new version around this time of year, every year. The price tends to start high and decrease over the year until just before the new annual release is out.

People with 2011 get a reduced cost upgrade. I bought mine already (as they finally cover UEFI)

Aug 24 2011 at 3:49pm Copy Link

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Cheryl Rutherford I just HAD to comment on this software. I purchased it when it first came out and have used it ever since. I do believe, IT IS THE VERY BEST HARD DRIVE IMAGING SOFTWARE AVAILABLE TODAY.

I cannot say enough about this software and I have tried all of them, believe me. If you get a chance to purchase this at a discount, I WOULD JUMP ON IT!

Oct 26 2011 at 10:07am Copy Link

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Roger Thomasson @ Cheryl

Jump away!

http://www.bitsdujour.com...arebytes-2

BitsDuJour Admin - Oct 26 2011 at 2:04pm Copy Link

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Michael R. Will this work - perhaps with a free update - under Win8 too?

With the plugin, will there be a way - perhaps with a free update - to install Win8 and let TrueImage automatically transfer all applications from a win7-backup to win8?

Having TrueImage 2010 (and being quite happy with this version), I mainly use it - as in a old comment already said - to backup/restore with a created boot-CD: Are there any improvements in this kind of backup/restore-process? (E.g. under TI2010 all the options in an incremental backup have to be entered again and again with each backup.Also, it would be nice to have also non-US-keyboards directly supported.)

A little additional question: When backing up C: (from a created boot-CD) I always enter hiberfil.sys and pagefile.sys to be excluded. Is that necessary at all or are they automatically excluded? And if they are automatically excluded, which files are automatically excluded too?

Apr 24 2012 at 10:17pm Copy Link

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Merle One Hi,
Where do I find the differences with 2011 version that I got also through BdJ ? Thanks.

Apr 25 2012 at 12:18am Copy Link

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Acronis Inc. Hello Merle. You can find description of new ATI features here: http://www.acronis.com/ho.../#benefits. Just press "Show all features" and take a look at new ones.

Acronis Inc. - Apr 25 2012 at 1:38am Copy Link

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Detlev Sczesny Is this deal working with german version of the product?

Apr 25 2012 at 2:59am Copy Link

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malkhaz iosava unbelievable! Thank you very much Bitsdujour and Acronis! Got mine licenses.

Apr 25 2012 at 3:39am Copy Link

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Acronis Inc. Hi Detlev
this deal is for English version only

Acronis Inc. - Apr 25 2012 at 4:21am Copy Link

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Pavi Johnson The reviews for this product on Amazon.com and Cnet are overwhelmingly negative. Users report major errors, including data loss and system corruption. These reviews are recent, ie. March and April 2012.

I have not tested due to these serious issues, however one should be extremely cautious and consult these user reports. I am not trying to "badmouth" this product, but rather help fellow Bits users to avoid a potential problem... refer to Cnet or Amazon if unclear.

Best, /Pavi

Apr 25 2012 at 5:15am Copy Link

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Roger McKeon Hi BDJ,

In addition to Pavi Johnson's comment, why is this advertised as a 75% discount, when the price on the site is $49.99, not $79.98?
Just asking.
Cheers,

R. McK

Apr 25 2012 at 5:27am Copy Link

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Acronis Inc. Hello Roger

the total price of True Image and Plus Pack is $79.98 ($49.99 +$29.99). So the price with 75% discount is $19.99

Acronis Inc. - Apr 25 2012 at 5:33am Copy Link

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Acronis Inc. Hello Michael,

Our software does not support Windows 8 at the moment, we do not have an ETA for this at the moment unfortunately. This article has additional info:
http://kb.acronis.com/content/31033

We cannot transfer applications to another system, our software does not have this functionality. There is more information about this here:
http://kb.acronis.com/content/19296

Bootable media functionality is still the same, we have not made any changes to the backup process.
Non-US keyboards as support for different languages in the bootable media? We do not have this option at the moment I am afraid.

The hiberfil.sys and pagefile.sys files are excluded automatically to reduce backup size and speed up the backup/recovery process. No other files are skipped.

Acronis Inc. - Apr 25 2012 at 5:37am Copy Link

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Roger McKeon Hi Roman,

Fine, but then the $29.99 value of the True Image Plus Pack add-on should not be advertised as coming "on top of the already impressive Bits du Jour discount!"

Am I missing something here?

R. McK.

Apr 25 2012 at 5:58am Copy Link

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Acronis Inc. You are totally right Roger. Sorry for this inconformity with the content.

Acronis Inc. - Apr 25 2012 at 6:10am Copy Link

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Roger McKeon Hi again Roman,

Thanks for clarification.

Cheers,

R.

Apr 25 2012 at 6:28am Copy Link

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Garry Camps i already own acronis 2012 but not the plus pack, considering the plus pack on its own cost more than the special offer would i be able to use the plus pack with the ones i already own or is this an all in one install ?.

Apr 25 2012 at 7:09am Copy Link

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Acronis Inc. Hi Garry,

this is not all in one install. So you can go ahead with the pruchase and install Plus Pack over your exisitng product. And get another copy of True Image as a bonus =)

Acronis Inc. - Apr 25 2012 at 7:12am Copy Link

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Justine Jordan This isn't for posting but rather to allow me to confirm the policy. Since I know that you moderate comments, I hope you might read this and respond via email. My experience with Acronis is that they license per computer except in certain cases such as their family pack. I just want to be sure that the policy is stated accurately. I hope I am not coming across in the wrong way because I don't wish to be insulting, it just seems almost too good to be true. Thanks for your patience with me.

Apr 25 2012 at 7:18am Copy Link

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J S As this A.T.I. deal is licensed per user, does that mean I can install the program on my 3 home use pc's?

Apr 25 2012 at 9:06am Copy Link

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Shankar A I purchased Acronis True Image Home12 with Plus for $39.99 and Acronis Disk Director 11 for $7.50. After entering credit card detail details, the swiping took place for $74.98 instead of $47.49 without my concurrence . Demanded fro refund.Send Screen shot. Yet the refund is not forthcoming even after one week. Please careful with this aspect. I have used earlier version. I am happy. I have demanded full refund so that I can go for family pack. No positive response. If refunded now, I can go for this offer.

Apr 25 2012 at 10:01am Copy Link

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Peter L I can confirm Pavis conclusions, I'll never invest another buck

Apr 25 2012 at 10:47am Copy Link

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Pavi Johnson Hi, just to be clear I did not install even the trial version after the mayhem that I found when doing a 2 minute internet search:

7 of the last 10 reviews on Amazon give a 1 star review (the minimum rating), and site a variety of problems.

9 of 13 reviews on Cnet (the first says they didn't try the product) give a 1 star review. Two more give scathing 2 star reviews. They also site the following problems:
- Corrupted files
- Corrupted OS
- Refusal of Acronis to respond to mails

A backup software has a basic requirement to safely backup you files/system. Beyond that, it absolutely must not affect those files or your system. If it corrupts files or your system, this is dangerous and a vendor that doesn't support a product that corrupts a user's system is unacceptable.

Bitdujour should do their due diligence before offering products which have obviously caused many people distress AND lost affected their irretrievable data. They should absolutely not offer a backup software with a track record of causing users such negative consequences.

Please adjust your policies to do at least a perfunctory check of a software's reliability and impact on a user's system before offering it here. I have bought a lot of software here, and trust that any software I download and install will meet certain minimum criterion, and system or file corruption is clearly not acceptable for any user.

Best, /Pavi

Apr 25 2012 at 4:36pm Copy Link

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Golie Balltreu What is the additional use of thePlus Pack? Do I need this when I was satisfied with Acronis for WD before? Thanks in advance.

Apr 25 2012 at 4:48pm Copy Link

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Denis Gauthier I used Acronis for years. Perfect sofware!

Apr 25 2012 at 4:52pm Copy Link

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Justine Jordan Is there any chance that the policy question I posed will be answered today? I would really like to know whether I can install this on both my laptop and pc?

Apr 25 2012 at 4:52pm Copy Link

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h yl How many times can be activated

Apr 25 2012 at 5:26pm Copy Link

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Nick Katz Just passing on my experience, I had the previous version and everything seemed to work find until my computer would not boot., I tried to use the boot CD from Acronis with hopes of restoring my compouter and True Image could not find any of the many backups I had made with it located on an external hard drive. I ended up having to reinstall windows since there were no hardware problems. this may be a fine product, but I would never be able to trust it in an emergency, which is what it's for.

Apr 25 2012 at 5:57pm Copy Link

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Acronis Inc. HI Justine,

You can install one copy of True Image on one machine. So to istall True Image on both laptop and PC you'd need to buy 2 copies

Acronis Inc. - Apr 25 2012 at 10:31pm Copy Link

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Acronis Inc. J S As this A.T.I. deal is licensed per user, does that mean I can install the program on my 3 home use pc's?

as said above, one license is for one machine. So, to istall ATIH for 3 machines you need 3 licenses. I would recommend you to consider Acronis True Image Home 2012 Family Pack (exactly for 3 PCs), which goes at a discounted price. Check it out here: http://www.acronis.com/ho...trueimage/

Acronis Inc. - Apr 25 2012 at 11:01pm Copy Link

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Acronis Inc. Hello Golie Balltreu,

the biggest advantage of Plus Pack is that it gives you an opportunity to restore your files to dissimilar hardware. So if you need to place all your data as it is to another machine it's just what you need.

Also visit http://www.acronis.com/ho...#plus-pack to learn more about Acronis True Image Home 2012 Plus Pack!

Acronis Inc. - Apr 25 2012 at 11:28pm Copy Link

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Due to the overwhelming response Acronis Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Apr 26 2012 at 12:00am Copy Link

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Acronis Inc. To h yl How many times can be activated

it is one license for one machine, but you can activate the product on this machine as many times as you need.

Acronis Inc. - Apr 26 2012 at 12:15am Copy Link

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Acronis Inc. To Shankar A

We would like to help you with this issue and control personally that it will be solved. How can we contact you?

Acronis Inc. - Apr 26 2012 at 12:18am Copy Link

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Justine Jordan Roman,

Thanks for your response. The policy does state: "Acronis True Image Home 2012 (With Plus Pack Add-on) is licensed per user, so if multiple people are going to use Acronis True Image Home 2012 (With Plus Pack Add-on) they will each have to purchase a copy.." I figured it might turn out to be too good to be true and indeed it is.

The link you provided for the Family Pack has it discounted at $79.99 so it would be more of a savings to purchase 3 here for $59.97 and get the plus packs.

I was introduced to Acronis Image via Seagate Disc Wizard. I only used it to make images and restore them when needed, until I bought Acronis TI 2010 and discovered Try & Decide, which has been most useful. Luckily, I made an image before installing 2012. Since I cannot install it on my laptop and pc, I will just restore my pc back to the 2010 version and use 2012 on my laptop.

Thanks again for he clarification.

Apr 26 2012 at 6:01am Copy Link

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h yl if i change hardware,can it activated again.

Apr 26 2012 at 6:14am Copy Link

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h yl if the serial number use with chinese version?

Apr 26 2012 at 6:21am Copy Link

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I actually use Acronis as part of my Doomsday scenario backup plan, which is as follows:

- 2 redundant 2TB external harddrives which I do rolling nightly backups onto.
- Incremental backups of critical data to cloud storage.
- Regular backups to three sets of physical media, one stored onsite, one offsite and one sent to a secret location several thousand miles away.

So in the event of a localized disaster or even a massive nuclear attack creating a huge electromagnetic pulse which would toast anything with a microchip I think we should still be able to recover and get you some nice deals on software.

BitsDuJour Admin - Apr 26 2012 at 7:11am Copy Link

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Acronis Inc. To h yl

yes, if you change your hardware it can be activated again.

Acronis Inc. - Apr 26 2012 at 7:13am Copy Link

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h yl thank you ,i have puch it.

Apr 26 2012 at 3:51pm Copy Link

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Jan-Christoph Ihrens @Nico Westerdale: I guess after a "massive nuclear attack" you'll have other problems than offering software deals... :-/

Apr 26 2012 at 4:45pm Copy Link

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You might have a point there.

BitsDuJour Admin - Apr 26 2012 at 9:02pm Copy Link

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Gabriel Zastawnik Hmm.. what can I say... 2 days ago I bought this program at normal price. If I ever knew that it will be available at discount I would just wait... :/

Jun 19 2012 at 8:03am Copy Link

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Károly User Why not to sale separately Plus Pack add-on?
I bought this program the previous discount...

Jun 19 2012 at 3:42pm Copy Link

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Acronis Inc. Hello Károly,

we do sell it separately. Check out here http://www.acronis.com/ho...#plus-pack

Acronis Inc. - Jun 20 2012 at 12:08am Copy Link

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Acronis Inc. Hello Gabriel,

we constantly have promos on our website for different products. You can register and sign up for receiving updates on our campaings to get the best deals.

Acronis Inc. - Jun 20 2012 at 1:17am Copy Link

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Ron I was going to order until I noticed that you only get updates for 1 month. Is this for major version updates or does this also include minor version updates also?

Jun 20 2012 at 3:30am Copy Link

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Amit I want to buy this package of 2012 + addon pack, but i want to use a earlier version only whose installer is kept on my hard disk, that i downloaded earlier some time. is it ok ?

Jun 20 2012 at 3:56am Copy Link

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Roger Rabbit Watch out if like me you have happily used True Image for many years - the latest version includes product activation!
Very sadly I shan't purchase again (and wish I hadn't bought 2012) as we all know the potential problems product activation can cause if you regularly upgrade/change your pc.

Jun 20 2012 at 4:12am Copy Link

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Acronis Inc. Hello Amit,

Acronis True Image Home 2012 Plus Pack requires Acronis True Image Home 2012 to be installed. So, unfortunately, you cannot use it with the previous version of True Image.

Acronis Inc. - Jun 20 2012 at 4:18am Copy Link

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F.J. Garvin No SSD support?

Jun 20 2012 at 4:39am Copy Link

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hessam mohamadi hi
i see to many software for file backup,
one of the bad thing about Acronis True Image is a use so many ram and slow and high CPU usage,at least on my PC.
but i searched in Google and found Keriver Image
its the best tool for making backup from file and drive with easiest
way.speed is so fast ram and CPU usage is very minimum
http://www.keriver.com/
only $29.90

so admin if can make free deal of this software.

thank-you very much

Jun 20 2012 at 4:52am Copy Link

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Acronis Inc. Hello F.J. Garvin,

yes, our products do support SSD

Acronis Inc. - Jun 20 2012 at 4:56am Copy Link

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Pavi Johnson On April 25th of this year (last time it was offered), I pointed out that about 75% of reviews for this version on Amazon/Cnet stated that they had files and/or OS corrupted using it, and did not get support from Acronis. However, BDJ and Acronis were silent despite my ample documentation that this appears to be a dangerous version.

A quick look today shows that for this version (latest version) on Cnet, 21 people gave 1 star, 4 gave 2 stars, 1 gave 3 stars and 1 gave 5 stars. Yes, 78% of users gave the lowest possible rating and 93% gave 1 or 2 stars (out of 5)! http://download.cnet.com/...68093.html

Why would BDJ offer software reported by a VAST MAJORITY of user reviews to corrupt their files? I would really like an answer to this as it is highly irresponsible.

Best, /Pavi

Jun 20 2012 at 5:40am Copy Link

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Amit @ Roman Rtichshev

i wud have liked to use the earlier version of acronis, after buying this from bitsdujour, even if i cant use the addon pack anyways.

Jun 20 2012 at 5:48am Copy Link

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Gabriel Zastawnik Roman Rtichshev : I already registered the product. I bought it online from one of your resellers in Poland (omegasoft).
I know that you have some promos from time to time, but this time it is really annoying when you find out that you lost 75% discount coming from one of your favourite vendors :)

Jun 20 2012 at 7:00am Copy Link

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eng hui This deal is for a single machine. Do you have a similar deal for the faily pack?

Jun 20 2012 at 7:16am Copy Link

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TopDog Obviously you can not grantee no corruption. But could you please address if the problem of file corruption so wildly reported by your customers has been fixed with updates to the program? I have been a loyal user for many years up to version 11 and have not upgraded to version 12 simple because I don’t know if Acronis has address this specific problem or not. Since you are only allowing upgrades for a very short 1 month period its is imperative to know if the file corruption problem has been fixed. Thank You

Jun 20 2012 at 8:59am Copy Link

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Tony Ng Pavi Johnson,
Those reviewers could be bias or could be working for competitors...
but anyway thanks for the warning....I guess I should stay with
my old version of Paragon System backup...it does not have all the
features I want (and cost more than this offer) but I know it works perfectly.
I don't think it's fair for BDJ, it can't decide not to promote this Acronis based on Amazon reviewers.
Peace

Jun 20 2012 at 9:02am Copy Link

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Bruno B. what languages are supported?

Jun 20 2012 at 10:44am Copy Link

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Paul Young "Those reviewers could be bias or could be working for competitors..."

I doubt it.

I ditched Ghost a few years ago for Acronis. Less overhead and give me control. Plus there was not upgrade discount for Ghost.

I've had no problems with previous versions of Acronis. Once people backup their system they need to validate their image. No backup software is perfect.

Jun 20 2012 at 10:44am Copy Link

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Lito I have been using this since Dec 2011. I paid $29.99 for an "upgrade" with plus pack.

As far as the corruption issues go, I can tell you from personal experience with 2012 that I have had no issues. But I do not use all the features like nonstop backup, try and decide, etc. I only mainly use backup and rarely use the recover options. I recently used the recover with the plus option of Universal Restore when I just built my new rig a few weeks ago. And everything went fine. My new system drive went to a SSD so there were no SSD related issues that I ran into. Overall I am happy with the product.

In comparison to the older version, from around 2010 on or so, it does seem more bloated. I never timed the speeds of my backups so I can't really comment on if it's faster or slower now. But GUI wise and the number of services installed seems to have gone up since the release of the 2010 version.

The upgrades policy seems quite fair (remember it's UPGRADES not UPDATES). If they release Acronis TI 2013 in the next month you get that version upgrade free. Updates for the 2012 version you will get. I have gotten every update since I upgraded to the 2012 version in december and IIRC there were at least 2 over several months.

Just as a note I have had HD corruption issues on my old Abit motherboard PC. It was not any software's fault but a hardware issue that ONLY occurred when you had 4 sticks RAM installed. When that condition applied only small ranges of memory would get corrupted and cause files written to drives to be corrupted. I only mention it because I discovered this "hardware bug" when testing a software raid problem I had. It seemed random so I thought it was a software bug, it wasn't till I started finding corrupt files randomly every now and then after a simple copy command that I did a full system diagnostic and found the issue. (note abit stopped support so no fix was issued, so only workaround was to pull one chip)

Jun 20 2012 at 10:55am Copy Link

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digitaltrix Hello Roman,
I want to purchase this deal but I wanted clarification on the upgrades policy as many others have asked.
It seems that Lito and I have it correct but I need confirmation from you as a representative of the deal from Acronis.

Please clarify this policy as on the Acronis website, it mentions that any minor upgrades (or updates as put by LITO) known also as build numbers are free of cost to upgrade (for eg. 5.x build 25 to 5.yz build 26)
whereas,
Major version changes for eg. 5.x to 6.x are not free to upgrade.

If this is in fact the case for bitsdujour purchase, I will purchase this software but I need you to clarify this first for me.
Thanks.

Jun 20 2012 at 11:07am Copy Link

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digitaltrix Also a quick note about the online reviews that are all calling Acronis a fail.
I just wanted to mention that I checked the CNET link given above and on the first page, there were 10 reviews with 1 out of 9 that were remarking Acronis as great
and 9 out of 10 remarking Acronis bad.

However, out of the 9 that remarked Acronis badly,
there were only 2 reviewers that had also reviewed another product on CNET.
The remaining approx. 80% of the -ve reviewers had only one review which was a negative review for Acronis.

Now this could just be coincidences, terrible experiences or suspect reviews.
More often than not however, a reviewer that reviews only one product is often suspect whether the review was +ve or -ve is irrelevant actually.

Lastly the one good reviewer had 3 reviews total for CNET.

Just thought I'd state my observations for all

Jun 20 2012 at 11:21am Copy Link

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SoftCollector What is the difference between this and the pro version?

Jun 20 2012 at 1:47pm Copy Link

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Roger Thomasson @ Pavi

We've been working with Acronis for years. Out of the thousands of customers that have purchased True Image in that time, not a single one has ever reported back with tales of file corruption.

Feel free to base your decision on those notoriously fickle Amazon reviews. We'll stick with the feedback provided by our own community of articulate, conscientious power users.

-r

BitsDuJour Admin - Jun 20 2012 at 2:06pm Copy Link

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James Elson What's the current (future) status of TI Home 2012 being able to not only create system images of GPT disks but also successfully restore and boot it?

From what I've read on the Knowledge Base, currently it can create and restore a GPT system image, but it's not bootable.

Thanks

Jun 20 2012 at 2:34pm Copy Link

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digitaltrix Hi Roger, I'm still waiting on response from Roman or even yourself for that matter regarding verification of the build updates vs version upgrade policy on the bitsdujour.com deal for TI 12.

I'm afraid it's been a while and no replies from Roman as of yet?
Would you care to comment in the affirmative if you know for certain?
Thanks.

Jun 20 2012 at 4:28pm Copy Link

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Due to the overwhelming response Acronis Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Jun 21 2012 at 12:00am Copy Link

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Due to the overwhelming response Acronis Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Jun 21 2012 at 12:00am Copy Link

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James Elson @digitaltrix

I can't speak for Acronis...

BUT I've purchased licenses for TI Home over a number of years (some of them even via BitsDuJour deals).

It's always been that updates are free. But you have to purchase an upgrade for a newer version.

In my Acronis account, it shows all the licenses I own, such as TI Home 2010, 2011, and 2012 and the Plus Pack for each of them separately -- since they have their own license keys -- and it always shows the latest update within each for immediate download.

Jun 21 2012 at 12:10am Copy Link

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Acronis Inc. Hello Ron,

upgrade of the current version to the future one is free during 1 month. All other versions' updates are paid separately.

Acronis Inc. - Jun 21 2012 at 12:13am Copy Link

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Acronis Inc. @ Amit

I completely understand your annoyance, but unfortunately now I cannot help you with that. However, in case you have another machine you would like to backup you can participate in the current promo game on our website http://www.acronis.com/pr...-discount/. In that way you will get a considerable discount for True Image.

Acronis Inc. - Jun 21 2012 at 12:27am Copy Link

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Acronis Inc. Sorry, the previous comment was for Gabriel

Repeat: I completely understand your annoyance, but unfortunately now I cannot help you with that. However, in case you have another machine you would like to backup you can participate in the current promo game on our website http://www.acronis.com/pr...-discount/. In that way you will get a considerable discount for True Image.

Acronis Inc. - Jun 21 2012 at 12:29am Copy Link

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Acronis Inc. @ David Chua,

we do not have similar promo for Family Pack as we already sell it almost half price for $79.99. But if you need True Image and Plus Pack for three machines you can buy 3 copies here, on the BitsDuJour promo, in that way you will save $20.

Acronis Inc. - Jun 21 2012 at 12:40am Copy Link

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Acronis Inc. @ Scott Kettman

unfortunately, cases of corruption do appear from time to time, but this is minority. So, my recommendation to you if you are completely satisfied with True Image 2010, keep working with it, 'cause we really appreciate your satisfaction and loyalty.

Acronis Inc. - Jun 21 2012 at 12:54am Copy Link

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Ireneusz. F Hi What languages ??are supported, I'm interested in Polish language.

Jun 21 2012 at 1:09am Copy Link

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Pavi Johnson @Roger, indeed I suppose all user reports are fickle, including those on Acronis Forums.

Whatever... I felt the need to inform BDJ users about widespread problems reported with this version. Feel free to redact or remove my comments as you see fit.

Best, /Pavi

Jun 21 2012 at 2:11am Copy Link

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Acronis Inc. @ Bruno B.

• English
• French
• German
• Chinese simplified
• Chinese traditional
• Czech
• Dutch
• Italian
• Korean
• Polish
• Russian
• Spanish

Acronis Inc. - Jun 21 2012 at 2:15am Copy Link

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Acronis Inc. @ digitaltrix

all the minor updates are for free. Only upgrades to next versions are not for free.

Acronis Inc. - Jun 21 2012 at 2:43am Copy Link

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Acronis Inc. @ digitaltrix

I'm afraid it's been a while and no replies from Roman as of yet?

Sorry for the late replies. We work from another country and there is a huge time difference.

Acronis Inc. - Jun 21 2012 at 2:50am Copy Link

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Acronis Inc. @ Ireneusz. F

we do have both Polish website and the product itself http://www.acronis.pl/

Acronis Inc. - Jun 21 2012 at 3:08am Copy Link

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Acronis Inc. Difference between an Upgrade and an Update

http://kb.acronis.com/content/1641

Acronis Inc. - Jun 21 2012 at 3:09am Copy Link

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Acronis Inc. --Difference between an Upgrade and an Update--

http://kb.acronis.com/content/1641

Acronis Inc. - Jun 21 2012 at 3:10am Copy Link

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Acronis Inc. @ James Elson

they are bootable. For more info, please, visit these pages:

http://kb.acronis.com/content/24018

http://www.acronis.com/su...#2791.html

Acronis Inc. - Jun 21 2012 at 4:03am Copy Link

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SoftCollector It seems that I will have to ask my question again: are there any differences between the version offered here (with the Plus Pack) and Acronis® Backup & Recovery™ 11?

Jun 21 2012 at 5:37am Copy Link

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Acronis Inc. @ SoftCollector

here we offer to purchase consumer product Acronis True Image Home 2012 with Plus Pack. They are made to use at home and offer some simple solutions. Acronis Backup & Recovery is a corporate product, which is good for working with servers and operating the machine remotely, for solving complex problems.

Acronis Inc. - Jun 21 2012 at 5:57am Copy Link

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SoftCollector Dear Roman,

Thank you for your kind reply.

Here are two more questions:

1. How was the free upgrade period of one month chosen? Is the next version coming soon (say in 45-60 days)? Please, confirm that updates will still be free for the current version.

2. On your site there is a product called Acronis® Backup & Recovery™ 11 Workstation, which is not unlike the one offered here (although, supposedly it is more advanced). From what I read there it is not a server or remote operation solution. How is it then better than the Home edition + the Pack (if anything is indeed more advanced)? I am asking this, because I would rather pay an extra back than "save" and then realize that an important function is missing from the discounted edition. What developers choose to call "home" and "pro" is often different from what customers actually need.

Kind Regards,
SC

Jun 21 2012 at 6:57am Copy Link

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Acronis Inc. @ SoftCollector

1. Not all our customers aware that we launch new version of True Image at the end of August – beginning of September every yeah. So it may disappoint them if they buy the software in July and then find out that a new version has been launched the following month. That is why we give an opportunity to upgrade the current version to a new one during 1 month period without paying anything. And yes, all minor updates are for free. You have to pay only if you want to get another version of the software.

2. Here you can find a table with the parameters of these three products compared (there are versions of the previous year, but in this case it does not really matter - it will give you the overall information) http://kb.acronis.com/content/7540

Acronis Inc. - Jun 21 2012 at 7:45am Copy Link

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Brent Smith @Roman: Why not offer a support plan to go along with these awesome purchases? As you've just noted, the next major release for True Image will be in August - well beyond the 1 month of "Free" upgrades provided in the current deal. If you do offer such a thing, is there a way to add it to the cart when we try to take advantage of this deal via the "Buy Now" link above?

NOTE: I do not intend the above to be construed as veiled criticism - it is wholly intended to be a constructive observation and possibly a suggestion for a support solution to be created. :)

Regardless of your reply, I do appreciate that you/Acronis are making great deals such as this one available to visitors of BitsDuJour! So thank you for that!

Jun 21 2012 at 8:15am Copy Link

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Rob Latour will the continuious update function of this program work well along side Carbonite if it running on the same system?

Jun 21 2012 at 8:34am Copy Link

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digitaltrix Although Acronis offers discounts through BDJ & other sites year-round the timing of this BDJ deal for Acronis would seem strategic, even if simplistically so.
The price of the current year version is dropped/discounted through various sites like BDJ before the new version release date, however the release is usually right outside of the 30 day window preventing any 'double dipping' for value on purchase.

Looking through the last comments of BDJ a similar sale took place for TI 2011 July 21st with a new version out August 23.
That to me personally would stink but other people may be happy purchasing the older version software for a guaranteed lower price.
As TI 2012 is not bad but far from the raved-about flagship of Acronis TI versions, I will wait for 2013 and hope to catch a good deal on eBay!
Yes I know eBay is not an authorized seller but I don't need support for 30 days of the product I intend to run for at least 365 days.
Btw, if anyone misses this deal and reads my comment search Newegg for Acronis TI 2012 'Academic'-$19.99 (free shipping) which is the same as standard 1-license TI 2012 afaik.
It IS without the Plus Pack but has no real academic requirements for purchase...go figure?!?

Jun 21 2012 at 11:58am Copy Link

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TopDog I like that ACRONIS takes the time to reply to our concerns. As I stated I have been a satisfied customer for many years. Since this is such a good deal and Acronis has always had my back in the past I will take a chance on Acronis 2012.

Jun 21 2012 at 2:02pm Copy Link

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Roger Thomasson @ Pavi

Sorry, apparently I wasn't straightforward. I'm not referring to the users on the Acronis forum, but rather BitsDuJour users. In other words, the members of OUR community.

While we don't always see eye-to-eye, I can personally vouch for many, many of the regulars on these boards. We are very lucky to have a community of diligent customers that take the time to carefully parse each of our deals before purchasing (or not purchasing). I don't think you can find more critical, insightful reviews on the internet.

Again, I'll take a positive review from an established Bitster any day over 100 negative Amazon reviews.

Simply put:

Bitsters KNOW SOFTWARE!

BitsDuJour Admin - Jun 21 2012 at 3:25pm Copy Link

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Peter Martin Say I have a laptop computer whose Windows OS crashed. Can't start windows at all. I don't have a DVD drive, only USB. I cannot start recovery drive. It seemed corrupted also.
Can Acronis help me in this situation?
Can I back up the OS and it's contents on a USB boot and restore from theUSB.
This situation happened. Luckily it was fixed by manufacturer but I wish I could just fix it without mailing, waiting and loosing data

Jun 21 2012 at 8:53pm Copy Link

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Acronis Inc. @ Brent Smith

As #digitaltrix noted it is a strategic plan as we have to stimulate our sales the whole year. Plus it is a fair deal - you can wait and pay the full price for a new version or spend much less right here right now. It depends on what your priorities are.

Unfortunately, we do not have any offers with a support plan yet, though I agree that it is a good idea. Maybe in future we will try to put it into life.

Acronis Inc. - Jun 22 2012 at 12:56am Copy Link

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Acronis Inc. @ Scott Kettman

Thank you, we really appreciate this! Hope you will enjoy the product!

Acronis Inc. - Jun 22 2012 at 12:59am Copy Link

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Acronis Inc. @ Rob Latour

Unfortunately, we do not have any information about compatibility with Carbonite, but you can download a trial version of True Image and see how they go together. You can get it here http://www.acronis.com/ho...trueimage/

Acronis Inc. - Jun 22 2012 at 1:54am Copy Link

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Acronis Inc. @ Peter Martin

You could create the bootable media with a Backup file. Then boot from the media and recover your Backup immediately. There is more information here - http://kb.acronis.com/content/24626

Acronis Inc. - Jun 22 2012 at 1:56am Copy Link

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Brent Smith Unfortunately the response to my inquiry came too late for me to take part in this round of discounts on True Image. I did sign up for that promo but will it include the Plus Pack as well?

If not, I'll have to wait until another deal crops up here on BitsDuJour. :)

Jun 22 2012 at 8:20am Copy Link

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Kent Phillips Does this program support backup of network shared drives?

Jun 24 2012 at 9:34am Copy Link

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Brent Smith Why did I just get an email notification stating that this deal was extended for another day when it's still expired? Oh well.. it was a nice thought! :)

Jul 18 2012 at 6:27am Copy Link

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h yl I want acronis treue image home 2013 with plus pack.

Sep 3 2012 at 10:17pm Copy Link

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Andreas Schöneck Vote here: http://www.bitsdujour.com...gest=1535/

Sep 13 2012 at 1:55am Copy Link

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Tim John I have windows 8 running on my laptop. I had to uninstall ATIH 2012, as it can't cope with the windows 8 platform, and installed a backup software (EaseUS Todo) which can. Will ATIH 2013 work with windows 8?

Dec 14 2012 at 2:32am Copy Link

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Acronis Inc. Hello Tim,

Yes, True Image is compatible with Windows 8

Acronis Inc. - Dec 14 2012 at 2:53am Copy Link

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dcs1e Will there be an additional discount for those upgrading from a previous version of ATI?

Dec 14 2012 at 6:16am Copy Link

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h yl my acronis 2012 yet not use?but will buy 2013.

Dec 14 2012 at 6:30am Copy Link

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Amit Would really like to know some particular cases -

1) Can rollback rx points be saved in the image backups created - so that when the backup is restored, the points work the same way ?
Or atleast anything good about letting rx points being saved anyway ?

2) Can try and decide feature - be used as - that suppose I try a risky software or browser session and want to restore to the previous safe state, with acronis tryndecide feature - then will the restore to safe state need a reboot ?

3) If I really want to use the try and decide feature only - then this feature can be made to use, SOMEHOW with 1 other imaging software installed as well (would that be compatible with any other ones - like terabyte / paragon / macrium). Again saying - really want to use the try n decide feature here.

Thanks

Dec 14 2012 at 9:42am Copy Link

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h yl yesterday is 75% Off .

Dec 15 2012 at 4:21am Copy Link

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Taz Normand Agree with "h yl", mail dated at 14 december 2012, the offer was 75% ($19.99).

Is it working for the french version too ?

Dec 15 2012 at 7:39am Copy Link

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Julian Hadlow Does this work with Server 2012 (with UI)?

Dec 15 2012 at 8:04am Copy Link

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Rene de Vries please respond to the "upgrade" and "75% discount' question. thanks.

@Julian Hadlow nope you need Acronis Backup & Recovery 11.5 Server for Windows ( http://www.acronis.eu/bac...#ABR11-5SW )

Dec 16 2012 at 2:28am Copy Link

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Julian Hadlow @ Rene de Vries

RE: @Julian Hadlow nope you need Acronis Backup & Recovery 11.5 Server for Windows ( http://www.acronis.eu/bac...#ABR11-5SW )

I'm using server 2102 as desktop, so that is WAY out of my price range.

Dec 16 2012 at 8:21am Copy Link

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LittleBiG Yes, unfortunately I myself could see the 75%, and decided to buy. Not any more...

Dec 16 2012 at 10:19am Copy Link

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h yl I have buy 2012 with plus pack,if i buy 2013 with update.if it must install 2012 before i install 2013.

Dec 16 2012 at 1:47pm Copy Link

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Amit No response from acronis - well not that to expect from a major developer.

Dec 16 2012 at 9:42pm Copy Link

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Acronis Inc. Hi dcs1e,

yes, we also offer the Upgrade version with Plus Pack for $19.99. Please check on our website.

Acronis Inc. - Dec 16 2012 at 10:42pm Copy Link

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Roger Thomasson @Amit

Roman is easily one of our most responsive vendor partners. Just click "Load 288 Older Comments" if you want further evidence :)

BitsDuJour Admin - Dec 16 2012 at 10:44pm Copy Link

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Acronis Inc. h yl yesterday is 75% Off .

Taz Normand Agree with "h yl", mail dated at 14 december 2012, the offer was 75% ($19.99).
Is it working for the french version too ?

Here you can buy the upgrade version (English) for $19.99
https://store.acronis.com...w-pp_en-US

The French version is available on www.acronis.fr, but the price is a bit higher there, 'cause there is no Bitsdujour promo for the French website.

Acronis Inc. - Dec 16 2012 at 11:16pm Copy Link

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Acronis Inc. Rene de Vries please respond to the "upgrade" and "75% discount' question. thanks.

Hello Rene,

please see the response above. And thank you for answering Julian's question.

Acronis Inc. - Dec 16 2012 at 11:20pm Copy Link

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Acronis Inc. LittleBiG Yes, unfortunately I myself could see the 75%, and decided to buy. Not any more...

It was due to miscommunication between BitsDuJour and us. We apologies - this won't happen again.

Acronis Inc. - Dec 16 2012 at 11:23pm Copy Link

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Acronis Inc. h yl I have buy 2012 with plus pack,if i buy 2013 with update.if it must install 2012 before i install 2013.

there is no need to uninstall the 2012 version. Just install the upgrades.
More info here http://kb.acronis.com/content/34117

Acronis Inc. - Dec 16 2012 at 11:29pm Copy Link

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Michael R. Being quite happy with my v2010, I found out, that v2013 has a quite interesting feature, which makes me think about getting this deal today: Mobile file access.
But, does this version of TI allow to store backup-files into my own ftp-storage too and get it back via the free android-app or do I have to suscribe your cloud-storage, which would cost additonal 50$/year?

Dec 17 2012 at 12:28am Copy Link

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Amit @Roman - still waiting for your response or any answer to my 3 queries above.

Dec 17 2012 at 1:48am Copy Link

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Acronis Inc. Hello Amit,

sorry that it takes us so long to answer your questions. We work only Mn - Fr.

I've sent your request to our Support team and I'm waiting for their answer. I'll forward it here as soon as I get it.

Once again, sorry for keeping you waiting.

Acronis Inc. - Dec 17 2012 at 2:19am Copy Link

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h yl I have buy one upgrade from acronis.com

Dec 17 2012 at 2:34am Copy Link

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h yl I have buy one upgrade from acronis.com.

Dec 17 2012 at 2:40am Copy Link

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Acronis Inc. Amit, here is the response for your questions:

1) Can rollback rx points be saved in the image backups created - so that when the backup is restored, the points work the same way ?
Or atleast anything good about letting rx points being saved anyway ?

No rollback points, but you can use incremental backups. Please check this article for additional information: http://kb.acronis.com/content/37576

2) Can try and decide feature - be used as - that suppose I try a risky software or browser session and want to restore to the previous safe state, with acronis tryndecide feature - then will the restore to safe state need a reboot ?

The reboot is optional, please take a look at this page for more information: http://www.acronis.com/su.../#299.html

3) If I really want to use the try and decide feature only - then this feature can be made to use, SOMEHOW with 1 other imaging software installed as well (would that be compatible with any other ones - like terabyte / paragon / macrium). Again saying - really want to use the try n decide feature here.

It is not recommended to install different backup software together because the programs use low-level drivers to access hard drives and there can be conflicts.

Acronis Inc. - Dec 17 2012 at 2:41am Copy Link

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Acronis Inc. @Michael R.

You will need to subscribe to our cloud-storage, for additional information please check this article: http://kb.acronis.com/content/37509

Acronis Inc. - Dec 17 2012 at 2:42am Copy Link

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David Chen Hello!, I've bought family pack of 2013 version about two months ago, is there any discount for the plus pack?

Dec 17 2012 at 3:15am Copy Link

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Acronis Inc. @ David

please, send a request to Maria.Kurganova@acronis.com from the email you used to buy Family Pack. I'll make sure you get the special deal for Plus Pack.

Acronis Inc. - Dec 17 2012 at 3:24am Copy Link

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Markus "True Image 2013 by Acronis (With Plus Pack Add-on) is licensed per user, so if more people are going to use True Image 2013 by Acronis (With Plus Pack Add-on) you will need to purchase additional copies."

Does that mean, if I own 2 computers (one desktop and one notebook) I am allowed to use one licence on both?

And what happened with the 75% offer, for $19,99? I got the same email and was looking forward to this offer :(

Many thanks!

Dec 17 2012 at 3:56am Copy Link

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Acronis Inc. @ Marian

per user means per machine. So for the desktop and notebook you gonna need 2 licenses.

As to 75% offer, please see the answer above

(It was due to miscommunication between BitsDuJour and us. We apologies - this won't happen again.)

Acronis Inc. - Dec 17 2012 at 4:59am Copy Link

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MrZebulon Hello,
if I click buy now I'm getting a price of $ 35.69 for the complete deal.
that must be wrong.

and a question: is there a special deal for the family pack as well??

Kind regards

Dec 17 2012 at 5:02am Copy Link

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Peter Gabriel Hello,
I am using ATH 2011. Do I qualify for the upgrade to 2013?

Thanks

Dec 17 2012 at 5:05am Copy Link

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Acronis Inc. @Roland

Are you located in United States? If in Europe then this is VAT being added to your price

Family Pack is a special offer itself, discounting something discounted is too much for us.

@Peter

Yes you are.

Acronis Inc. - Dec 17 2012 at 5:09am Copy Link

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MrZebulon @Roman,

thanks for the answer, I am in Germany, but the exchange rate ($ to EUR) + VAT is nearly the discount price and never ever 36 $.

True Image 2013 by Acronis (English) e-mail 49,99 $ 35,69 $

49.99 $ is the retail price 35.69 the discount price. that's a 63% discount?? not really.

Dec 17 2012 at 5:22am Copy Link

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DrF @Amit,

Only the current snapshot will be retained by a True Image backup (see the FAQs or documentation on the Rollback Rx, MagiCure, or, probably Comodo TIme Machine websites).

Try and Decide is great conceptually (although maybe not necessary if you are using a snapshot program - they work much, much faster!!), but, when I tried to use it on a new HP laptop running Windows 7, 64-bit, the program said that Try and Decide did not work on Dynamic Disks. I'll admit to being disappointed, but MagiCure works great for me in that situation.

By the way, True Image and Rollback Rx/MagiCure work fine together. I've been using them for quite a while without issue. To their credit, True Image has never failed (although the backup and restore operations take a long, long time to complete!).

Hope that helps.

Dec 17 2012 at 6:04am Copy Link

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MrZebulon @Roman, once more.....

thanks for the answer, I am in Germany, but the exchange rate ($ to EUR) + VAT is nearly the discount price and never ever 36 $.

True Image 2013 by Acronis (English) e-mail 49,99 $ 35,69 $

49.99 $ is the retail price 35.69 the discount price. that's a 63% discount?? not really.

Dec 17 2012 at 8:25am Copy Link

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Ireneusz. F Is this program as a buy, it will be in Polish

Dec 17 2012 at 10:21am Copy Link

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John S. I currently have TI 2012 w/ plus pack. I would like to upgrade to 2013 w/ plus pack, but I was just told by your online support it's going to cost me $93.96 to upgrade.

So after the initial purchase for the Family pack 2012 w/plus pack for $69.99 on Dec 30th 2011 , Your now going to require me to pay $93.96 ???

Seriously ?

Does not seem like your looking to keep current customers. Sad Because I really enjoyed the software.

Dec 17 2012 at 10:53am Copy Link

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Acronis Inc. @Roland

You forgot about Plus Pack, its retail price is $29.99. But 63% is for US citizens, this would not be the same for Europeans since VAT is being applied.

@Ireneusz.

this is a discount for US citizens, therefore product is available in English only. We don't have any promos for Poland at the moment.

Acronis Inc. - Dec 17 2012 at 11:10am Copy Link

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Acronis Inc. @John

Hi!

just to make it clear: you want upgrade to Family Pack 2013 and also upgrade 3copies of Plus Pack or you want to upgrade Family Pack 2012 to a 1 PC license of True Image 2013 and upgrade one Plus Pack?

Acronis Inc. - Dec 17 2012 at 11:14am Copy Link

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Roger Thomasson @ Roland, Everybody

We have to point this out every so often, but please be aware that VAT is a tax charged by your governing body, not by us. We agree that it can be excessive at times, but there's nothing we can do about it. That's a job for the constituency and policy-makers in your country of residence.

BitsDuJour Admin - Dec 17 2012 at 11:15am Copy Link

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John S. I already have Family Pack 2012 w/ plus pack that I bought on Dec 30 2011 for $69.99. ( almost a year ago ). I'm planning on upgrading my Home computers to Win 8 so with no support between win 8 and 2012 I have no choice but to upgrade. But at the cost I was quoted (93.96) by your online chat, it soured my thoughts about continuing to stay, at what I personally believe is really taking advantage of a current customers.

Dec 17 2012 at 11:43am Copy Link

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Roderick Nicolson Can you tell me please, what versions does the upgrade offer cover?
Thank you.

Dec 17 2012 at 2:21pm Copy Link

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John S. Nothing more on this for current family pack customers looking to upgrade so they would be able to use this with Windows 8 ? Or do they just have to bite the bullet and pay an additional 54.00 on top of the family pack to upgrade ?

Dec 17 2012 at 8:24pm Copy Link

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Acronis Inc. @ Roderick

you can upgrade any previous version of True Image

Acronis Inc. - Dec 17 2012 at 11:56pm Copy Link

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Acronis Inc. @ John S.

Please send an email to Maria.Kurganova@acronis.com with the email you used to buy Family Pack.

Acronis Inc. - Dec 18 2012 at 12:05am Copy Link

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Great News! Acronis Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Dec 18 2012 at 12:11am Copy Link

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Taz Normand Sad to see that this offer doesn't work with "Acronis.FR" -_-

@Roman Rtichshev : Can you do something for non Us people (French, German, Spanish, etc...) ?

It would be great if All versions have same "commercial" conditions.

Dec 18 2012 at 1:06am Copy Link

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Hardik Shah I there any restriction with this license?
Less features or not eligible for future update discount etc?
anything hidden terms?

Dec 18 2012 at 2:23am Copy Link

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Support My apologies if this has already been answered - but will this application work with windows server 2008 R2 or Windows server 2012... In other words, if I go to install it - will it kick back with a "won't install on this operating system" type message?

Acronis is a wonderful application.

Dec 18 2012 at 3:40am Copy Link

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Amit Thanks for the replies.

Have 1 more doubt though, before I buy -

Can I transfer settings APPLICATIONS INSTALLED (in the current OS (say xp 64bit or win7 64bit) to a new OS.

Just for example say that I am using windows 7 (64 bit) running and want to just "export" all the PROGRAMS settings and registry settings of the applications installed in this win7 to a new fresh installation of windows 8 64bit.

Is that possible with acronis, as it claims to transfer program settings.

Thanks.

Dec 18 2012 at 5:12am Copy Link

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Roderick Nicolson Thanks for your answer Roman. I'm definitely going to buy the upgrade then.

Dec 18 2012 at 5:56am Copy Link

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DroidLuvr I purchased 2012 when it was on BDJ the last time, and although I was a bit unhappy to find out that 2103 came out less than 90 days later and the upgrade was rather expensive, with no break because I hadn't had it less than 30 days... [I've seen others discussing this in the forums... but I'm placing it here because it directly pertains to my question.]

Bottom line: Although I have serial codes for 2012, I do not have it installed, and now I have the 2013 "upgrade" package from your website (for your offer of upgrading for the $19.99 price.)

Do I have to install 2012 with its codes and then 2013 for my 2013 upgrade key codes to work, or can I install 2013 directly??? [I have the Plus Pack codes for both as well...]

Thanks! I'm looking forward to trying out Acronis TI again :)

Dec 18 2012 at 8:17am Copy Link

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Barcode Nut Great upgrade price. I also think the cloud price is much better than the top 5 cloud solutions. I doing a cloud backup as I write...

Dec 18 2012 at 8:21pm Copy Link

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Terry Winslow It's showing me there's still time on the deal.. and has for awhile, but I can't buy it.. it just recycles and goes to another piece of software. Too bad really.

Dec 18 2012 at 10:08pm Copy Link

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Jerry S There is a problem with ordering. I click the "Buy Now" button ands it takes me to the Delta Walker product page on BDJ. Help!

Dec 18 2012 at 10:21pm Copy Link

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Terry Winslow A hint.. hover between the buy now button and the acronis website link.. it will show you a link to the purchase page on Acronis' website and add it to your cart... a pain, but it lets you get it. I'd post further how I got there or the link, but I'm not sure if it'd be allowed given the posting rules.

Dec 18 2012 at 10:29pm Copy Link

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Jerry S Tried it. Didn't work. Returns me to BJD.

Dec 18 2012 at 10:30pm Copy Link

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Jerry S Getting tired here. Buy Now button still looks back to TrueImage deal or DeltaWalker. Right-click on Buy Now brings me to a TrueImage redirect page that goes no further. Click on the manual link and it takes me back to true Image or DelaWalker.

I'd love to order this, but can't.

Dec 18 2012 at 11:00pm Copy Link

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Lee Butler having the same issue and i want to purchase

Dec 18 2012 at 11:34pm Copy Link

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Jerry S Well, I am not a happy camper. 20 minutes left on the offer and the same problems persist. Right click on the Buy Now button and get redirected to http://www.bitsdujour.com...-plus-pack which is the same as nowhere. Click on the local link on that page and I am taken tote DeltaWalker page.

I hoe the BJD guys will make good on this. Time for me to get some sleep.

Dec 18 2012 at 11:42pm Copy Link

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Lee Butler really want this!!! please sort this out or honor it if it expires

Dec 18 2012 at 11:45pm Copy Link

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Ar Ache I have been trying to get this offer for 2 days but keep getting re-directed to other pages on bitsdujour such as delta walker.
I have gotten offers in the past with no problems. Please let me know how to get the offer. Thank you.

Dec 19 2012 at 7:14am Copy Link

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Ar Ache MacX DVD Ripper Pro is another offer i have been trying to get but keep re-directed to other pages on bitsdujour. Please help. thank you.

Dec 19 2012 at 7:15am Copy Link

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Lee Butler I have submitted a question to the BDJ team on the contact page about this. I haven't had a reply yet.

Dec 19 2012 at 7:22am Copy Link

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Terry Winslow Well I know the link I found using my hover over method still works, but you can't see it anymore on the pages. I'm fairly sure if I posted it, the link will be deleted and I'll be scolded for posting how to get a deal after it's done

Dec 19 2012 at 7:43am Copy Link

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Jerry S BDJ Folks:

In all the time, I've purchased stuff here, I've never seen you abandon folks when the order process didn't work right.

Please don't start doing it now. I (and others) were unable to get this deal because of a problem with YOUR system. Please make things right.

Thank you.

Jerry.

Dec 19 2012 at 8:22am Copy Link

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Paul van Haaster I am having the same issue. Dependign on the browser deternimes whether I get the Acronis page again or the Delta Walker page.

??
I guess I am going to miss out on this deal :-(

Dec 19 2012 at 1:29pm Copy Link

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Lee Butler took an offer of an upgrade license over 2012 instead. Shame though, really wanted a full license.

Dec 20 2012 at 12:23am Copy Link

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Jerry S I am really disappointed in BDJ and Acronis. They didn't even acknowledge the ordering problem, much less resolve it.

Dec 20 2012 at 9:47am Copy Link

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Roger Thomasson @ Jerry

Sorry about that -- the technical problems affected all of our deals that day. We posted apologies on the other deals but mistakenly neglected to copy it here. Suffice it to say that we had quite a bit on our plate that day.

-r

BitsDuJour Admin - Dec 20 2012 at 10:15am Copy Link

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Jerry S Thanks, Roger, for the response. But what about those of us who wanted the deal but couldn't order it?

Dec 20 2012 at 10:32am Copy Link

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Shay Hardin I had the same problems when trying to order.

I wanted to update my older version of Acronis.

I hope someone will help those of us who tried to order but were not able to.

Dec 20 2012 at 12:12pm Copy Link

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Shay Hardin Roman, if we have an earlier version of Acronis and we want to upgrade it, how much is the upgrade?

Dec 20 2012 at 12:12pm Copy Link

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Shay Hardin Roman please help me in regards to this matter.

I purchased the upgrade from the Acronis website earlier today for $19.99 as I had an older version of Acronis True Image 9.0 that I purchased from newegg.com in 2006. Unfortunately I cannot locate the serial number for the product and therefore need to issued a refund for the upgrade that I purchased.

I followed the appropriate steps and twice was chatting with someone in customer care to take care of this matter but during the middle of our chats, we get disconnected with a message that reads "sorry for the inconvenice, etc" and I am unable to get this matter resolved.

Please advise as I would like to get a refund of the product since I am unable to use it.

Dec 20 2012 at 2:15pm Copy Link

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Acronis Inc. To those who want to upgrade: we've got the Christmas Promo on our website till 1st January (not only for the US, by the way) which allows you to purchase Upgrade for $19.99 with a free copy of Plus Pack.

Check it out here: http://www.acronis.com/ho...trueimage/

Acronis Inc. - Dec 28 2012 at 11:08pm Copy Link

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