Virus Scan for Dr. Explain

Chad Biggerstaff After reading a bit and watching the video I was very interested in trying out this program and have just finished a quick testing of it.
I've been wondering for awhile now why all help authoring programs don't do exactly what Dr. Explain does as it automates the manual system I've been using for some time to create help files. I've had it on my to do list for some time to write a similar program, now I'll be able to buy it for far less than the many hours it would have taken me to create and Indigo has taken it further than I imagined it. I'm looking forward to purchasing this. Well done, glad I stumbled across this. It will save me many hours and actually get me to create help files on programs I was on the fence about doing so.

Nov 4 2008 at 5:59pm Copy Link

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Due to the overwhelming response Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Nov 11 2009 at 4:00pm Copy Link

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Jonathan Keener Is there any chance this might be compatible with Adobe Flex/Flash/Air applications in the future? I love the concept, and tried out the trial, but currently it can't identify the controls on a Flash app in a browser. If it's something that is being considered, it may convince me to purchase with the deal today.

Nov 12 2009 at 6:58am Copy Link

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Dennis Crane Howdy Jonathan,
Actually Dr.Explain can parse most of SWF Flash applications, e.g. check player on YouTube. You can send a link to your Flex\Air application to info-at-drexplain-dot-com and we'll test Dr.Explain on it.

Indigo Byte Systems, LLC - Nov 12 2009 at 7:24am Copy Link

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Stephen Kreyling How about adding the full edition with all features at a reduced price. This version is limited compared to the full edition.
Stephen

May 13 2010 at 10:57pm Copy Link

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Dennis Crane The deal will be available for both license types: Advanced & Regular.

Indigo Byte Systems, LLC - May 13 2010 at 11:01pm Copy Link

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S B I've just started using this and it looks great for help, documentation, and user guides (especially quick-start guides). The automatic capture and the actual image with numbered call-outs make this a wonderful alternative.

May 20 2010 at 4:24am Copy Link

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Frank Stephens It makes me angry that I'm not receiving emails from Indigo Byte Systems. I bought this previously on BDJ and just barely missed qualifying for the free upgrade. I can't get whatever the upgrade price is because I'm not receiving emails from Indigo Byte Systems (I just used Gmail to send myself a message using the email address which I gave Indigo and it arrived instantly), so if I want this version I'll have to buy it again, using a different email address.

May 20 2010 at 3:12pm Copy Link

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Dennis Crane Frank,
We sent 4.0 update e-nails twice (March & April). If you didn't receive it then please send an e-mail to us and we'll try to send an updated key to you once again. Spam filters are quite strict nowadays :)

Indigo Byte Systems, LLC - May 20 2010 at 4:17pm Copy Link

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Due to the overwhelming response Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - May 20 2010 at 5:00pm Copy Link

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Rune Johannessen Hi, It seems that it is the Regular version which is discounted. Any chance of getting the Advanced version on discount any time soon?

May 20 2010 at 5:00pm Copy Link

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Rune Johannessen Hi again, I just found out that the Advanced version in fact IS discounted. Had to press the Buy Now button in the upper part of this page to find out ;). Another question. Does Dr.Explain comes with a Norwegian dictionary for spell-checking? Rune

May 20 2010 at 6:13pm Copy Link

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Dennis Crane Rune,
Dictionaries can be made with a special utility that we ordered together with Polar Spell checker component. We cannot share this utility with third parties, but if you could send us a plain list of Norwegian words (simple dictionary) then we could compile a dictionary in Polar Spellchecker format for you.

Indigo Byte Systems, LLC - May 21 2010 at 2:39am Copy Link

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Frank Stephens I just wanted to say that Dennis Crane of Indigo Byte Systems did make good on his word. I had already ordered this 4.0 version using a different email address, and Dennis refunded the difference in price between the upgrade and this offer. Actually, the difference was quite small, so this BDJ offer is a good deal.

May 21 2010 at 12:43pm Copy Link

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disenchanted Is this strictly a windows program?

I have been searching for a help authoring program for the past 3 months, but it needs to be linux compatible.

I'm trying to build a help file system for linux users. Most all of whom are newbies.

Nov 9 2010 at 6:28am Copy Link

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Dennis Crane Frank,

The application itself can be run in Windows OS. However it may produce help files in HTML and PDF formats that can be read on Linux or other OS.

Indigo Byte Systems, LLC - Nov 9 2010 at 8:14am Copy Link

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Randy Martin I just clicked to download here and on the website and it says
the product is unavailable for download.
What's up?

Nov 10 2010 at 3:42am Copy Link

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Dennis Crane Sorry for the issue.
Now it's fixed.

Indigo Byte Systems, LLC - Nov 10 2010 at 8:11am Copy Link

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bob roos I see Dr Explain is coming up on BDJ. I paid full price for Dr Explain (learned about BDJ afterwards) and have to say it was worth it. I hate writing help, but this really does make it about as easy as it can be. Support has been very good too.

Nov 11 2010 at 11:07am Copy Link

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A S Any offer for Advanced License?

Nov 14 2010 at 5:31pm Copy Link

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Dennis Crane Both licenses - Regular & Advanced - will be on sale.

Indigo Byte Systems, LLC - Nov 14 2010 at 6:24pm Copy Link

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John G At this great price, I will be buying a second copy that I can have an associate use. That way I get to spend more time in systems development. Have tried several Help Creation tools and this one is the BEST.

Nov 15 2010 at 3:29am Copy Link

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Michael R. Is there a way to write some documentation-text inside a source-program, e.g. C++ and when creating a Dr.Explain project, tell Dr. Explain, where the appropriate explanation to a topic can be found inside the source-text and make Dr. Explain extract this information into the project (and of couse update it automatically each time a documentation is created)? A kind of #include...

So a programmer which keeps his source-file documenation up to date would not need to update the documentation too.

Nov 15 2010 at 4:58pm Copy Link

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Jon Grewer I purchased the advanced version of Dr. Explain but did not receive a license email. I did receive a paypal email showing my payment to Plimus. The order process failed right after the Plimus order acknowledgement page when I clicked on the 'Continue' button. Order #7570992

Thanks!

Nov 15 2010 at 5:00pm Copy Link

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Keith Long Is there also a discount for the Advanced License?

Nov 15 2010 at 5:12pm Copy Link

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Jon Grewer I received the license email. Thank so much for your quick response!

Thanks!

Nov 15 2010 at 5:18pm Copy Link

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Keith Long Just purchased; thanks for an awesome product! (And you have fans.) 8-)

Nov 15 2010 at 5:49pm Copy Link

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We have two versions on sale today, Advanced License and Regular License. Just click the Buy Now button and choose.

BitsDuJour Admin - Nov 15 2010 at 6:31pm Copy Link

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Carlos Oliveros I purchased the advanced version of Dr. Explain. Thanks for the deal. Regards.

Nov 15 2010 at 6:41pm Copy Link

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Dennis Crane @Michael R.

Currently Dr.Explain doesn't process source code though we're going to add such module in next versions.

Indigo Byte Systems, LLC - Nov 15 2010 at 9:30pm Copy Link

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DrTeeth I wish I had a use for this software. It looks fantastic!

Nov 16 2010 at 4:22am Copy Link

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Cameron Gay Hi, what's the difference between advanced and standard versions?

Nov 16 2010 at 5:33am Copy Link

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Dennis Crane Here is a comparison table:
http://www.drexplain.com/...icense.php

Indigo Byte Systems, LLC - Nov 16 2010 at 5:38am Copy Link

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David H (Seattle) Had my programming partner buy this last time around - WOW what a great way to create a professional-looking, easy-to-use help system. Highly recommended!

However, he skimped and bought the regular version, and now we wish we had some of the Pro features - is it possible to upgrade with this deal?

May 10 2011 at 5:36pm Copy Link

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Michael R. Because software changes, how easy is it to update a documentation because of a software change? For example: Are the old, already documented components of a window recognized and do only the new ones need to be added?

Is localization supported somehow, i.e. is there an easy way to translate an already created documentation into another language?

The answer to my question from Nov '10 about being able to write some documentation into a source-code and let it be overtaken from DrExplain was, it will come as module in a next version.

Can you give some idea about when this will be? Is it free of additional costs for the today's buyers? Will it be bi-directional, i.e. when doing some corrections inside Dr.Explain, is it possible, that the corrections are also written back into the source-code? Will C++Builder be supported?

Thanks a lot...

May 10 2011 at 9:15pm Copy Link

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Dennis Crane @David Hyre: I've sent a link to your partner for upgrading. Check it out.

@Michael R: It's easy to update illustrations when a new version of your product is released. The image updating tool (in Designer mode) smartly replaces the underlying images while keeping all of the meta data and explanatory annotations.

Built-in localization with synchronization isn't currently supported. You must to create a copy of the project in another file and then translate it.

I'm afraid we won't make so deep integration (with bidirectional syncing) of source code & Dr.Explain soon. Most likely this will be a kind of Import feature (help from comments and definitions) like Doxygen do. However this will be done not earlier then the end of the year. Sorry.

Indigo Byte Systems, LLC - May 10 2011 at 9:58pm Copy Link

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disenchanted Glad to see this available again.

I missed it last time.

When you go to place your order, you have a choice between 2 versions:

1. regular

2. advanced

It took a bit of searching before I could locate the actual comparison chart that listed all the differences between versions.
(it wasn't under the category of "versions" nor under "features").

The side-by-side features comparison chart is located here:

http://www.drexplain.com/...icense.php

May 11 2011 at 1:14am Copy Link

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Dexter Bell Downloading and evaluating it now. Looks like great stuff.
One quick question. What is the best way, if possible, to integrate the help generated by Dr. Explain with other programs such as Help & Manual to create an integrated output from two or more sources?

Thanks,

May 11 2011 at 4:36am Copy Link

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Kevin Killion I'd like to keep help only visible to users when the app is in use, to avoid competitors seeing online web help or being mailed help documents.

Does Dr. Explain provide any features to keep help from being seen other when the app is active?

May 11 2011 at 5:51am Copy Link

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Chad Biggerstaff This is the absolute best Help file creator. I don't hate making help files any more and that's saying a lot. Dr. Explain makes it so easy that it makes you wonder why every help program doesn't work this way. You point it at your program and it takes snapshots of every windows control on it and draws leader lines to them and lets you type in your help info and then indexes and organizes it all and supports multiple outputs. For a help file generator it's very easy to use and still powerful enough. Can't recommend this program enough.

May 11 2011 at 6:11am Copy Link

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Luiz Marques I've been trying it for about an hour. The GUI extraction looks great (although it seems to lock up with both of my programs if I try to capture menus), just bought it.

I plan to use it with Help & Manual - I found an interesting article on how to import (and update) pages -
http://markjerde.blogspot...pages.html

May 11 2011 at 6:47am Copy Link

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Dennis Crane @Frank Kaspersky: Thank you!

@Dexter Bell: There is no direct integration. This could be a combination of export-import from one tool into another one. However, this is a cumbersome way.

@Kevin Killion: Your requirements are very specific. In Dr.Explain there is no built-in protection system as it would involve server side technologies. However, you can protect the manual yourselves by two common way:
1) Simplest way: Protect the on-line help folder (e.g. yoursite.com/help ) with password. It's a standard feature available in any web site control panel.
2) Create (reuse) your own authorization system and add authorization code into HTML template (in header) of your Dr.Explain project. So, any attempt to access the help file will invoke the authorization procedure and will either show the help content or will redurect the visitor to your login page.

@Chad Biggerstaff: Thank you for pleasant words. It's very inspiring for our team.

@Luiz Marques: Thanks for your order.

Indigo Byte Systems, LLC - May 11 2011 at 6:57am Copy Link

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Ted H OK, so I've downloaded the demo and I'm trying to do a test run. I don't see anything in the HELP or elsewhere that tells me how to get DrExplain to do its automatic parsing of the software and creating the documentation. It looks like all manual labor from the interface. What's the trick?

May 11 2011 at 10:05am Copy Link

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Pierre duParte I bought it and think it's OK. But it doesn't seem to integrate with the IDEs of the listed development systems. Looks like the programmer has to plug the help ids manually or use a .inc file (Delphi).

So a little disappointing in that sense.

Cheers

May 11 2011 at 10:28am Copy Link

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kaj Can I order the advanced version for the same % discount?

May 11 2011 at 11:02am Copy Link

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Pierre duParte I paid $98 (AU) for for it.

May 11 2011 at 11:14am Copy Link

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Ted H Pierre, since you seem to be successful at this - how do you get it to parse an application and create a project?

May 11 2011 at 11:39am Copy Link

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Pierre duParte Crashes frequently in Win7

May 11 2011 at 11:41am Copy Link

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Pierre duParte Ted H
First off, see my prev. post. I use Delphi 2010 for my development. In DRExplain I am now getting frequent crashes when I try to export .inc files for inclusion in my Delphi project.

Here's what I've worked out:

To create a help topic from a form, you need to run your application, AFAIK.

Then, in DRExplain, click the "Capture Window" icon on the toolbar. It's the one with the big PLUS sign on it. This opens a dialog over your application that's running. Press PrtScn and the application form is "captured" by DRExplain. It parses it and gives you an outline.

It's not as sophisticated as Help&Manual or HelpScribble, both of which can be fully integrated with IDE.

Cheers

May 11 2011 at 11:46am Copy Link

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Ted H Hmmm, this is not nearly as automated as the website suggests. From their video you get the impression that somehow you run the application through DrExplain and it automatically extracts all the graphics and constructs a draft help manual where all you have to do is fill in the captions. That's not how it works, eh?

May 11 2011 at 11:58am Copy Link

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Pierre duParte Not that I can see, Ted. However, after playing with it for several hours I will concede it is quite sophisticated in other ways. But plugging the help ids back into the developer's application does seem tedious. I've posted in their forums asking for clarification.

In summary, as a HELP designer/ editor it edges on brilliant. As a tool for the Delphi developer it is not as integrated as I'd expect.

But not bad for ~$100.00, the crashes not withstanding.

May 11 2011 at 12:12pm Copy Link

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Ted H Actually, right up there at the top of this page it says "Dr. Explain analyzes the structure of your software's screens and forms and automatically generates numbered annotations for each GUI element - every button, icon, field, menu, and toolbar. As the help author, your job just got a lot easier. All you need to do is add the descriptive text to each annotation to explain each function".
So is this all BS or is there some hidden button somewhere that does this? Anybody from DrExplain out there who can shed some light on this?

May 11 2011 at 12:31pm Copy Link

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Dexter Bell Dennis,
There is no direct integration. This could
be a combination of export-import from
one tool into another one. However, this is
a cumbersome way.

Thanks for the straight answer. It is a great program - I'm still testing various ways I can use it.

Thanks

May 11 2011 at 12:46pm Copy Link

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Ted H Yeah, I'm running it on XP now and it crashes when I try to capture a menu using the two mouse button method. It's OK when I use the PrtScn method, but the captured menu screen is not analyzed and annotated like a regular screen capture is.
Disappointing. I'll pass.

May 11 2011 at 2:00pm Copy Link

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Dennis Crane The automated analysis is performed upon screenshot capturing.
Everyone who met crashes or other problems, please contact us by e-mail and describe your cases in details. We'll do our best to resolve the issues.

Indigo Byte Systems, LLC - May 11 2011 at 7:20pm Copy Link

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Chraplak Boo This is "Regular License" version?

Nov 2 2011 at 8:17am Copy Link

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Dennis Crane The deal ( 60% ) is valid for both licenses Advanced and Regular.

Indigo Byte Systems, LLC - Nov 2 2011 at 9:22am Copy Link

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Chad Biggerstaff This is the product on BitDuJour that surprised me most as I hadn't heard a trickle about it until I saw it on here. I can't explain (guess it's marketing budget) why this isn't the first program mentioned/suggested on any help documentation topic. It's by far the best I've ever used and it's affordable and a great deal today. I gladly praise it as I would like the developer to get a ton of sales and make sure this program keeps improving as it has since my initial purchase a couple versions back.
Dr Explain is exactly what I had been wanting for documenting my programs. It makes it so easy and fast it's no longer the worst part of developing an application. You point it to your program and it automatically recognizes every control and creates documentation for it - you of course have to provide the text explaining what the control does but it takes a snapshot and breaks out (assigns it a number for your text description) each piece. Plus it's easy to rearrange the breakouts and organize things how you want. Then tell it the outputs you want and it's done. I love this program for documenting. If you ever have to do support or need to create documentation on a program you must try this out.

Nov 2 2011 at 10:36am Copy Link

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bvssunnydale Hi, could this be used for learning/explaining new software, in-other-words, explaining screens in incremental order [I'm thinking about MS Access specifically, and not programming languages..]. Sorry, I know nothing about this category of software but frequently am trying to master new software and looking for any tools that might help. Thanks.

Nov 2 2011 at 10:46am Copy Link

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Dennis Crane @Chad Biggerstaff:
Thank you for such pleasant words. This inspires our team to develop new versions.

@bvssunnydale:
In D.Explain, for each screen\step you may create a special topic with screenshot and description of its functions. Organize those topics consequently, and add links to "Next step" and "Previous step".

Indigo Byte Systems, LLC - Nov 2 2011 at 12:07pm Copy Link

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Silat If I could access your website I might be interested. But it seems to be down for me.

Nov 2 2011 at 1:01pm Copy Link

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Dennis Crane @silat: The web site (www.drexplain.com) is up, CPU and software load isn't high, and it's accessible from different locations.
Try reboot your network adapter or modem.

Indigo Byte Systems, LLC - Nov 2 2011 at 1:08pm Copy Link

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Barnet Will the deal apply to the 5 user Office Pack?

May 23 2012 at 3:26am Copy Link

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Dennis Crane @Barnet: Yes. You may apply the same promo code (you'll see it in order form) to other license packages. Great deal!

Indigo Byte Systems, LLC - May 23 2012 at 8:27am Copy Link

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Brian H Hi- this program looks really good! :-) Question- the BDJ Policy tab does not say anything about product activation. Could you please comment on this ... what activation does the product require? Online? Hardware footprint? As someone who upgrades his computers/components fairly often, this can make a difference to me. Thanks. -Brian

May 23 2012 at 10:51pm Copy Link

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Dennis Crane You may use the same reg code on your PC even after hardware\OS upgrade.

Indigo Byte Systems, LLC - May 24 2012 at 6:08am Copy Link

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Kimmo Lahtinen i think your software is quite interesting. I used the trial version and it helped as I used it to "document" on program. I have two little questions:

1) In the policy it is saying that the program is licensed per user but the FAQ is quite clear that it is per PC. So I can not use it with both my laptop and desktop?

2) I was trying to document a radio button group and I took a picture from the program and wanted to translate the options on the right side of the picture, but I was not able to do it.

May 25 2012 at 2:29am Copy Link

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Support Hmm. When I try to capture an application - the images of the screen and or controls is pure white - blank images. Is it because my monitor is 1080? (Win 7 x64)

I'm interested in purchasing this product but this is certainly a show stopper... there must be a setting somewhere that I can set right?

May 25 2012 at 3:43am Copy Link

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Support I have dual monitors as well. I probably should mention that.

I've set the second monitor to 800x600 and tried Dr E again with the same result. All of the screenshots and control images are blank white images.

Is anyone else experiencing this?

The primary monitor is set to 1920x1080.

May 25 2012 at 3:49am Copy Link

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Support I've tried to capture webpages, iTunes and a few other minor applications as well with the same result. It'd be a shame if this can't be corrected. If no one else is experiencing this - I can only guess that it's machine specific.

May 25 2012 at 4:00am Copy Link

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Dennis Crane @Kimmo Lahtinen:
If you are the only user on PC and Laptop and there is no concurrent usage then you may use one license.

As for radio button, could you please write to support@drexplain.com with more details?

@Martin Hamilton:
Capturing much depends upon the technology of your app: .Net, Win32, Web, Java or else. Could you please also write to support@drexplain.com and send more info about your app?

Indigo Byte Systems, LLC - May 25 2012 at 4:01am Copy Link

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Support @Dennis - Will do, hope you can figure this out. I'll email you at support now.

May 25 2012 at 4:06am Copy Link

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Stephen Kreyling Will version 5 be free? I saw that version 4.7 is in RC.

May 25 2012 at 4:55am Copy Link

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Dennis Crane @Stephen: All minor updates (e.g., 4.7, 4.8, ... 4.x) will be free.
There may be charges for major updates like 5.0 for those who ordered more than 12 months ago. However even paid upgrades will be offered with significant discounts.

Indigo Byte Systems, LLC - May 25 2012 at 5:17am Copy Link

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Stephen Kreyling The reason I ask is I am a registered user and was just interested in if the new version 5, if it would make sense to buy now or wait for the next deal.

Stephen

May 25 2012 at 5:40am Copy Link

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Dennis Crane @Stephen:
If you already have a 4.x license, then I think there is no need to purchase it once again right now.

Indigo Byte Systems, LLC - May 25 2012 at 6:06am Copy Link

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Support @Dennis,

Thank you for your assistance in sorting this out, the application is working appropriately now. Thank you for your great support!

I look forward to version 5.x

May 25 2012 at 6:53am Copy Link

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Stefan Hauber I've seen, current version is v4.8.
So, is v5 just around the corner (and if so, is it free for todays customers)?

Nov 2 2012 at 2:55am Copy Link

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Dennis Crane @Stefan Hauber:
We expect to release 5.0 in mid of 2013.
As 5.x will be a major update, there may be charges for those who ordered more than 12 months ago. Most likely, everyone who orders Dr.Explain today will receive the update for free.

Indigo Byte Systems, LLC - Nov 2 2012 at 3:15am Copy Link

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Stefan Hauber Dennis, thanks for the fast and pleasing answer.

It would be very nice, if you could ensure current buyers that they will get v5.x for free, no matter when it will finally arrive. Of course most probably this would also result in a higher number of sells. A kind of win/win situation,

Nov 2 2012 at 2:13pm Copy Link

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Stephen Kreyling I am a current advanced 4 registered user, I would buy a second copy of 4 if version 5 were guaranteed to be a free upgrade.
Stephen

Nov 3 2012 at 2:48am Copy Link

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Dennis Crane @Stephen Kreyling:

Consider this comment as an official notice.

Every license of Dr.Explain 4.8 bought on BitsDuJour in November 2012 will be eligible for free upgrade to version 5.0 whenever it's released.

Indigo Byte Systems, LLC - Nov 4 2012 at 12:18am Copy Link

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Stephen Kreyling Good, I will buy another copy when it goes live on bits.

Thanks, Stephen

Nov 4 2012 at 1:42am Copy Link

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Javier Gil Can Dr. Explain play animated gifs?

Nov 4 2012 at 2:04am Copy Link

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Dennis Crane @Javier: All images inserted through editor are transformed into PNG upon export. However there is a way to insert an animated GIF image and to prevent its transformation into plain PNG

You may insert HTML Code object into the editor and specify there HTML code like this:
img src="your_animated_image.gif" /
Then put your_animated_image.gif into the help folder and it will be shown after export in this place.

Indigo Byte Systems, LLC - Nov 4 2012 at 2:55am Copy Link

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Dennis Crane @Javier:
BitsDuJour ate HTML tag brackets before and after "img src="your_animated_image.gif" / " code.

Indigo Byte Systems, LLC - Nov 4 2012 at 2:57am Copy Link

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Javier Gil I see... Interesting. I'll check it out.
Thanks Dennis.

Nov 4 2012 at 3:14am Copy Link

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Michael R. Let's say I created a nice documentation for my software.
Some months later, I wanted to update it, because in the meantime I worked on the program and now it looks a little bit different. How easy or difficult is it to keep the documentation on track with the changed program?

As far as I understand, DrExplain is able to create snapshots of the forms of a program by itself. Will it, for example, recognize, that a certain form has been changed and some components have been added on it and extend the documentation, i.e. add some new indices and add some place for the description and a kind of TODO-entry, so the user can search for addiditional TODOs and enter his description?

~~~~~~~~~

Is there a more detailled explaining about the difference between the regular and the advanced version? Ideally in one of the many videos of yours?

Nov 4 2012 at 10:15pm Copy Link

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Dennis Crane @Michael R.:

Currently Dr.Explain doesn't automatically recognize changes on forms and dialogs. However, it allows to easily update your documentation manually. Just use "Replace Screenshot" tool to replace the underlying images while keeping all of the meta data and explanatory annotations. There is no need to re-capture and re-annotate every window.
Also you can manually add callouts for new controls or remove them if required.

Indigo Byte Systems, LLC - Nov 4 2012 at 10:34pm Copy Link

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Joss I've compared this product with Heplinator and unlike it I have not found in Dr.Explain a normal text search. E.g. I can create a text in any language in Helpinator, make html and find any words from the text via search tab. But in Dr.Explain I can't find anything even in the html output of included example.

Serach doesn't work in Opera 12.10 W8 64.

Nov 5 2012 at 1:34am Copy Link

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Dennis Crane There is Search tab in on-line manuals created with Dr.Explain - look at http://www.drexplain.com/help/
We'll look into the issue with Opera and I'm sure it will be fixed soon.

Indigo Byte Systems, LLC - Nov 5 2012 at 3:19am Copy Link

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Stephen Kreyling Are you guys in the US or outside of the US? Need to know which card to charge to so I dont have to pay the fee for outside the US purchases

Stephen

Nov 5 2012 at 3:29am Copy Link

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Dennis Crane All our payments are processed by BlueSnap, Inc (former Plimus, Inc). BlueSnap is a trusted company based in California , USA .
More: http://plimus.com/

Indigo Byte Systems, LLC - Nov 5 2012 at 3:58am Copy Link

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Stephen Kreyling Got a copy, thanks.

Nov 5 2012 at 4:48am Copy Link

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Ralph Bressler Bought Home Photo Studio Deluxe yesterday. Got a trial version and no code. Neither the vendor nor BDJ have answered me! Very frustrated! Sorry to hijack this spot but I don't know what else to do. As anyone got any suggestions?

Nov 5 2012 at 6:22am Copy Link

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Dennis Crane @Ralph Bressler:

Sorry for this. We're not a vendor of Photo Studio. We work with BDJ for about 4 years and I can highly recommend them. I'm sure everything will be OK and they will help to solve your problem.

Indigo Byte Systems, LLC - Nov 5 2012 at 10:39am Copy Link

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Ishan Amin I just bouhgt this and need to know how many computers I can install this on, if they are all my computers and and I am the only user....

Nov 5 2012 at 11:13am Copy Link

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Sukru Boztepe What are the differences between regular and advanced license versions?

Nov 5 2012 at 11:31am Copy Link

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Dennis Crane @Ishan: You may use it on your two computers (e.g. PC & laptop) if you are the only user and there is no concurrent use.

@Sukru: Please look at this comparison matrix: http://www.drexplain.com/...ntages.php

Indigo Byte Systems, LLC - Nov 5 2012 at 12:23pm Copy Link

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Sukru Boztepe Just ordered the Advanced Version. Thank you.

Nov 5 2012 at 8:37pm Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Nov 6 2012 at 12:11am Copy Link

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JL Diaz Does this work with SAP system?

Nov 6 2012 at 5:41am Copy Link

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Dennis Crane @JL Diaz:
Could you please explain what do you mean "work with"? What kind of integration do you need?
It the question is too complex for discussion on BDJ then feel free to contact us at support@drexplain.com

Indigo Byte Systems, LLC - Nov 6 2012 at 5:48am Copy Link

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Paul Bosshold Can I capture and annotate Excel spreadsheets?

Nov 6 2012 at 6:40am Copy Link

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Dennis Crane @Paul Bosshold:
You can capture Excel sheets though cells aren't automatically recognized as separate controls.
So, you'll have to add annotation callouts manually in Annotation Designer.

Indigo Byte Systems, LLC - Nov 6 2012 at 7:32am Copy Link

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eng hui Does this software work with Filemaker?

Nov 6 2012 at 8:02am Copy Link

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Bob User First, thanks for extending the offer for a second day. Provides some extra time to make a decision. I have been comparing Dr Explain with some other products.
Also, thank you for extending your offer to provide Ver 5.0 at no cost when it's available to those purchasing today's version.
Which leads me to my question. Could you provide some type of list or Roadmap of what features will be added to Version 5?
I have read through a number of posts on your website forum and some of the answers are the topic discussed will be in an upcoming release or version.
I am wondering what will be added to help in my comparisons.
Thanks again

Nov 6 2012 at 8:03am Copy Link

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Dennis Crane @David Chua:
Filemaker? What kind of integration do you mean?

@Bob Roberts:
The main feature of Dr.Explain 5.0 will be multi-user work with versioning, changes tracking and so on.

Indigo Byte Systems, LLC - Nov 6 2012 at 9:14am Copy Link

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Dexter Bell One question: can I pull save individual topics in a project as HTML?
For instance I would like to use Dr. Explain to maintain documentation for all the dialogs in our program - more than 300 dialogs. Then when we need the html for one or more dialogs which will be used on the website or an email or another document we could export the html just for those dialogs and use it elsewhere.
Even exporting the whole file as HTML and selecting the topics in an HTML editor would be OK too, if it would not be to onerous (I'm going to try but thought I'd see if there is an easier way first).

Is that possible?
Thanks,
Dexter
Dexter

TheUtilityFactory.com
File Manipulation to the Max
www.TheUtilityFactory.com

Nov 6 2012 at 11:19am Copy Link

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Maurice D I don't see PayPal as an option and I thought BDJ has offered PayPal as a payment method with past purchases I have made.

Nov 6 2012 at 11:40am Copy Link

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Roger Thomasson @ Maurice

Apologies, but in this case there is no PayPal option. Plimus, the eCommerce provider, recently disabled this option. We've tried to get them to re-enable it, but thus far to no avail.

Sorry for the inconvenience!

-r

BitsDuJour Admin - Nov 6 2012 at 11:44am Copy Link

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Dennis Crane @Dexter Bell:
Actually this is possible. Closer to your second variant. Each help topic is exported as a separate HTML file. You can export the entire project and then pick separate required topics.

Or ... you can simply switch into HTML Preview for a certain topic in Dr.Explain and copy HTML page right from preview.

Indigo Byte Systems, LLC - Nov 6 2012 at 11:58am Copy Link

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Yanic withheld When I try the auto annotation on a java swing app, all I get is a screeshot with a single annotation "client area" for the whole window content. Which is not very useful for my purposes.

I read in a press release from 2008 that java/swing apps are fully supported?

Nov 6 2012 at 4:14pm Copy Link

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Dennis Crane @Yanic:
There might be some specific peculiarities in your case. Could you please contact us via support@drexplain.com and our engineers will help you with this issue.

Indigo Byte Systems, LLC - Nov 6 2012 at 8:08pm Copy Link

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Dexter Bell Hi Dennis,

Thanks for the reply.

"Actually this is possible. Closer to your second variant. Each help topic is exported as a separate HTML file. You can export the entire project and then pick separate required topics. "

I've played around with this a bit using Expression Web and Outlook HTML emails as receivers of the html code. It works though it will take some scripting to get it to work smoothly. But that will be worth it. I have ordered the 'Advanced' version and look forward to using the program as the original source for all dialog based help, both for individual dialogs and for dialogs integrated into other HTML pages.

I realize this was not the intended use of Dr. Explain but I think it will work well with some initial effort.

Thanks,
Dexter
File Manipulation to the Max
www.TheUtilityFactory.com
Tel: 425 296-6838 (Seattle, WA USA)
Fax: 815 572-9753

Nov 6 2012 at 9:03pm Copy Link

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Shawn Dion I've tested the demo software via sandbox and I must admit I'm amazed at how it works... I did manage to crash the application when I asked it to map my right-click toolbar shortcuts but I'm sure it was the sandboxed environment that refused it.

Unfortunately for me with my medial leave I won't be able to take part of the offer but I would seriously recommend this program to anyone and I mean ANYONE who is what I call the local techie I'm talking about the one that solves ma, pa, brother-in-law etc.. I'd get this to make them simple reference charts and avoid re-doing things over and over again.

Great Job to Indigo Byte Systems this is one of thoses programs I can officially say why didn't I think of that situations.

P.S: Where the best place I can send some suggestions regarding the autio builder features?

Shawn D.

Nov 6 2012 at 10:42pm Copy Link

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Dennis Crane @Dexter Bell: I'm glad you've find a hack. Thanks for the order.

@Shawn Dion: Please send your concerns and suggestion to support@drexplain.com. We'll do our best to find a solution for your case.

Indigo Byte Systems, LLC - Nov 6 2012 at 11:48pm Copy Link

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Mike Murphy Can you tell me the difference between the regular version and the advanced version?

Thanks.

Apr 8 2013 at 5:33am Copy Link

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Dennis Crane @Mike Murphy:
The key differences are PDF output and dynamic scripts in on-line help. Also look at the full comparison matrix: http://www.drexplain.com/...icense.php

Indigo Byte Systems, LLC - Apr 8 2013 at 5:38am Copy Link

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Norm Sash Can this be used to capture and document web applications? I've downloaded the trial and have tried using it on a web page loaded in IE10 desktop. I can capture the element (like a div), but it comes across as an empty image in Dr. Explain.

Also, I noticed that if you have the browser window set to anything other than 100% view (no magnification), then the capture window is all out of line and doesn't line up with the elements on the window.

Apr 8 2013 at 6:14am Copy Link

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Mike Murphy OK, thanks. Is Dr. Explain compatible with Windows 8?

Apr 8 2013 at 7:07am Copy Link

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SomeoneElse If we purchase today, will we also get the V5 upgrade for free when it becomes available like the users that purchased in November 2012?

== Post from Nov 4 2012 at 12:18am ==
Dennis Crane

Consider this comment as an official notice.

Every license of Dr.Explain 4.8 bought on BitsDuJour in November 2012 will be eligible for free upgrade to version 5.0 whenever it's released.

Apr 8 2013 at 10:42am Copy Link

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Dennis Crane @Norm Sash: Please try Dr.Explain 4.9 Beta - http://www.drexplain.com/beta/
We've improved web page capturing in IE10 in the new release. But it's still beta.

@Mike Murphy: Yes.

@Chris Merrill: Yes. You will receive v.5 for free.

Indigo Byte Systems, LLC - Apr 8 2013 at 12:07pm Copy Link

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TESS273 Do you have any plans to support East Asia languages? I tried 4.9 Beta+ but it didn't work perfectly.

Thanks.

Apr 8 2013 at 3:23pm Copy Link

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Jürgen Pfisterhammer Hello,

yesterday I purchased an advanced license. Many thanks to for that discount.

But what means the expiration date in the about dialog. Does this mean that my license expires? Is my license key then rejected?

Version 4.8

Best regards

Apr 8 2013 at 9:51pm Copy Link

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Dennis Crane @TESS273: Yes. We plan and with every release we're improving this. If you have specific problems please contact us at support@drexplain.com and tell us about what is not perfect.

@Jürgen Pfisterhammer: Current license keys will technically expire in 10 years. We'll replace them with new ones then. No problem.

Indigo Byte Systems, LLC - Apr 8 2013 at 10:02pm Copy Link

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Jürgen Pfisterhammer Thanks for clearing and the quick response.

Apr 8 2013 at 10:05pm Copy Link

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R W Hi there,

Just wanted to clarify a couple things:

"Dr.Explain 4.0 Advanced License ($87)"

Yet, the demo version to download is 4.8.659?

Is this sale, selling the outdated version, hence the discount?

In the upgrade policy: "All minor updates (e.g. 4.x) are free. Major updates may be paid for those who ordered a license more than 12 months ago." Just to be 100% clear: Does this mean that major upgrades are free within 12 months from the license being issued?

Thank you!

Apr 8 2013 at 11:49pm Copy Link

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Dennis Crane @RW. No. We're selling the actual version. The license keys works in all 4.x versions. There is no tricks here.

Indigo Byte Systems, LLC - Apr 9 2013 at 12:17am Copy Link

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Gabriel Zastawnik I bought version 4.1 at bitsdujour on 16-11-2010.
What is upgrade price when v.5 will be released? I assume that I will not be able to get free update as users from 2012.

Apr 9 2013 at 6:27am Copy Link

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Dennis Crane @Gabriel Zastawnik: Yes. It will be paid for 2010's orders. The price is not set yet. Nevertheless, all 4.x users (who aren't eligible for free upgrade) will receive a discount of about 50%.

Indigo Byte Systems, LLC - Apr 9 2013 at 6:40am Copy Link

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Gabriel Zastawnik @Dennis Crane: Thanks for the answer. So it is better for me to buy new version today? Beacuse it is 70% off and I will receive no. 5 version for free. Or am I missing something.

Apr 9 2013 at 10:01am Copy Link

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Darren Kindberg I checked out the software last night. I'm glad that you extended the offer today.

I'd like to know if I can install on both my home computer and my laptop. I use both machines for development and could see that extending to help file creation.

Apr 9 2013 at 11:48am Copy Link

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Dennis Crane @Gabriel Zastawnik: Well... This makes sense. You're right.

@Darren Kindberg: Yes. If you are the only user of both computers and there is no concurrent use of Dr.Explain then you may use the same license on both computers.

Indigo Byte Systems, LLC - Apr 9 2013 at 1:03pm Copy Link

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Gabriel Zastawnik Ehh.. I didnt want to hear I am right:) I just wanted you to think for something better for old users when it comes to upgrade:)

Apr 9 2013 at 1:59pm Copy Link

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R W Thank you for answering my question.

If I had desktop software to document, I wouldn't even consider using anything but Dr. Explain. My issue is that everything I have to document is either HTML based, or flash games.

While it is stated that it does both, I was only able to get the website menus (group of links) to be captured as a single image with no call-outs. Same for the flash games. None of the in game controls were issued callouts, so it was just a picture imported to the project.

I did play with documenting a desktop app, and it works REALLY well for that. Sadly, I need it for the features stated, and after 6 hours of trying to get it to do what I need it for, I am giving up.

Will the version 5 do either of these things well?

Thank you.

Apr 10 2013 at 12:28am Copy Link

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Norm Sash @RW... I'm having the same issue. My needs are almost 80% in favor of documenting web applications. So far I just have not been successful at capturing elements consistently and usably for web applications.

Maybe there are some tricks to doing this, but I just haven't been able to get anything that is really workable.

Apr 10 2013 at 7:31am Copy Link

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Dennis Crane @RW and Norm Sash: There are capturing scenarios in Dr.Explain which allow to customize capturing and parsing rules for HTML elements. However, this is an Advanced feature.
Could you please send a link to your Web application to support@drexplain.com for tests?

Indigo Byte Systems, LLC - Apr 10 2013 at 12:49pm Copy Link

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R W Howdy Dennis,

I have e-mailed you examples for testing.

Thank you.

Apr 10 2013 at 11:10pm Copy Link

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Kenneth Kirkpatrick I have been a professional software developer for the last 25 years and this is THE program I use to develop my help files and manuals. I have tried, paid-for, and used 'everything' on the market and this is hands-down the best. At this price, it's a no-brainer. Grab it...

Aug 27 2013 at 6:33am Copy Link

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Raymond From what I can tell, this is for the standard SOLO license... I need the "advanced" SOLO license to create PDF manuals. Am I understanding this correctly??

Aug 27 2013 at 8:07am Copy Link

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Dennis Crane @Kenneth: Thank you!

@Raymon: SOLO simply means "1 user". For PDFs you need Advanced license. You are right.

Indigo Byte Systems, LLC - Aug 27 2013 at 8:32am Copy Link

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Raymond Thanks Dennis for the clarification.

I am assuming that I can upgrade to the Advanced at a later date... I may not need the PDF exporting for now...

Aug 27 2013 at 12:15pm Copy Link

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Raymond Never mind... I talked to several developers and they all thought Dr.Explain was so good that I should just purchase the Advanced license... so I did!!! Many thanks, I have purchased the advanced license and am starting to play around with it already!!! :)

Aug 27 2013 at 4:55pm Copy Link

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Harlan Williams Can this be used within a browser-based network service, like Desire2Learn, or Blackboard?

Aug 28 2013 at 8:05am Copy Link

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DroidLuvr I'm having problems downloading the trial; the page just sits and sits... Any known problems?

Aug 28 2013 at 12:00pm Copy Link

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Dennis Crane @Harlan: Could you please explain and clarify your question? Thanks.

@DroidLuvr: Please try direct link: http://www.drexplain.com/...=drexplain

Indigo Byte Systems, LLC - Aug 28 2013 at 12:10pm Copy Link

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DroidLuvr @Dennis Crane: TY for the direct link -- it worked fine :)

Is there any chance you will be extending this offer another day, though? [I see the "Fine Print" says no refund policy, and I don't have much time left today to check out the trial ;( --- this is a pretty complex software type (as you well know!)]

Thanks!

Aug 28 2013 at 1:59pm Copy Link

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Dennis Crane Please note, although version 4.0 is mentioned the license will be valid in all 4.x releases.
I.e. all license keys on the sale are up to date.

Indigo Byte Systems, LLC - Feb 3 2014 at 6:41am Copy Link

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Charles Beauchamp I would like to know if the command line version can be used for the following purpose:

Used with an Web based Electronic Medical Record AND independent of the Electronic medical record to generate documents based on:

1) The answers to a form on the Electronic Medical Record

2) A list of issues formatted into a list of commands by the clinician seeing the patient

3) The presentation of a particular form on the web

Feb 3 2014 at 7:16am Copy Link

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Dennis Crane @Charles:
Command line version can be used to automatically export a READY project into one of the output formats. So, it doesn't modify the project file but only exports it.
You must make all changes in the project manually in the Dr.Explain application's editor.

Indigo Byte Systems, LLC - Feb 3 2014 at 7:22am Copy Link

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Gabriel Zastawnik When do you plan to release 5.x version?

Feb 3 2014 at 7:36am Copy Link

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Dennis Crane @Gabriel: This year.

Indigo Byte Systems, LLC - Feb 3 2014 at 7:42am Copy Link

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Gabriel Zastawnik Thank you Dennis for your fast reply:) What changes do you plan to introduce in new version? Beacuse I am already user of 4.x version this time I will not buy new license, but I am very interested in buying new release.

Feb 3 2014 at 7:52am Copy Link

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Dennis Crane @Gabriel: The main new feature will be multiuser work. Plus, many small improvements as always.

Indigo Byte Systems, LLC - Feb 3 2014 at 8:00am Copy Link

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Charles Beauchamp What is the upgrade path to the multiuser version if one purchases the Advanced License now?

Feb 3 2014 at 11:27am Copy Link

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Dennis Crane @Charles: 5.0 Advanced License will be free for those who purchase 4.x Advanced License today on BDJ.

Indigo Byte Systems, LLC - Feb 3 2014 at 11:43am Copy Link

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Greg @Dennis - is this free upgrade to v5 also being offered with Regular License on today's deal? Thanks in advance, G

Feb 3 2014 at 4:01pm Copy Link

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Dennis Crane @Greg: Yes. You''l be eligible to receive 5.0 Regular License for free as well.

Indigo Byte Systems, LLC - Feb 3 2014 at 7:48pm Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Feb 4 2014 at 12:11am Copy Link

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Greg Will the regular license version of V5 be given also to the buyers of 4.x regular license today?

Feb 4 2014 at 1:11am Copy Link

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Dennis Crane @Greg: Yes!
You'll be eligible to receive 5.0 Regular License for free as well.

Indigo Byte Systems, LLC - Feb 4 2014 at 1:15am Copy Link

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Alexander Deliyannis Can you clarify the differences between Regular and Advanced licenses? I found the full feature list at http://www.drexplain.com/...AMOmAAEAAA== but I don't understand which license covers what.

BTW, WebRoot gave this warning on the link to the website: "This website has been reported as unsafe". Not sure if it was for the drexplain.com website itself or the Plimus redirection though.

Feb 4 2014 at 2:31am Copy Link

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Dennis Crane Alexander: There is a feature comparison matrix at http://www.drexplain.com/...ntages.php

The problem is on Plimus - they use Flash plugin in their order form and browsers show alerts. That's bad for vendors. We try to push them to fix it asap.

Indigo Byte Systems, LLC - Feb 4 2014 at 7:09am Copy Link

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Alexander Deliyannis Thanks, I've now purchased the Advance version.

Feb 4 2014 at 8:43am Copy Link

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Hawkeye It looks pretty good, however, I noticed a couple of things when exporting the sample with no moifications to HTML. I consider these two items a major concern and a possible deal breaker.

1. Under the Menu tab, selecting an item and then selecting a link in that page, the previous page does not go back to the actual previous page. It goes up one level in the menu, which could leave the user frustrated if he/she wants to back to the actual previous page that contained the link.

The online version exhibits the same behaviour which is not what I would expect.
Online Version: http://www.trueboxshot.co.../index.htm

Is their a setting to change the previous and next page functions?

2. When searching for "cover", the animated bar appears but nothing is found. I can select Menu and select an item and then go back to search and it is still shows the animated bar working with no finds. It doen't even display no records found or anything. It's like a dummy function.

The online version finds "cover" quickly.

Thanks,

Feb 4 2014 at 12:15pm Copy Link

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Dennis Crane @Alexander: Thanks a lot. Welcome on board!

@Hawkeye:
1) Prev\next links are set for sequential navigation across topics. It's like chapters in a book - previous chapter / next chapter. For moving backward there is Back button in every web browser.

2) Most likely you tried search in Chrome browser locally. Chrome blocks all ajax scripts on local machines. That's an issue of Chrome. Once you upload your manual onto web server the search will work as expected. Or use another browser.

Indigo Byte Systems, LLC - Feb 4 2014 at 1:00pm Copy Link

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Hawkeye @Dennis Crane,

1. I'm aware of the navigation in a web browser. A browser would take you back to the previous page that you last viewed. Dr. Explain, only does the next-prev page, from the menu. This is not the same behaviour as a web browser.

My concern, is that a user would get frustrated and want to go back where they were before clicking the link. This does not do that.

2. No, I do not have Chrome or any other browsers loaded, except Internet Explorer. You may have an issue or bug that you were not aware of.

Like I have said, these are two major issues.

Thanks,

Feb 4 2014 at 1:48pm Copy Link

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Hawkeye @Dennis Crane,

I tried another test to show you the difference. When selecting a link in a page, like I have showed, the previous page button within the generated code goes up the tree in the Menu, not back to original page that had the link.

After selecting a link in the page, using the backward arrow, of the browser, it does exactly as expected. This is what is desirable, to match the browser.

I was planning on using Dr Explain to generate code for a compiled HTML application, which the browsers arrows will not be available and the previous and next pages, of the generated code, DO NOT behave like a browser.

Can this be fixed to actually match a browser?

Feb 4 2014 at 2:58pm Copy Link

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Dennis Crane @Hawkeye: Sorry. The behavior of Prev/Next links most likely won't be changed and will remain as is. The functionality you requested must be implemented in another way but I cannot promise anything right now.

Indigo Byte Systems, LLC - Feb 4 2014 at 10:00pm Copy Link

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Hawkeye @Dennis Crane,

Thanks for the update.

Feb 4 2014 at 10:25pm Copy Link

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disenchanted Glad to see this one be on sale again.

Where exactly is the Comparison Features Page?

A very brief overview/comparison of differences is on page: http://www.drexplain.com/order/
[I believe there had been a listing somewhere on their site in the past, that listed a much larger features set, with side-by-side comparison of each version (regular, advanced & ultimate] .

Nov 12 2014 at 7:09am Copy Link

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disenchanted Never mind.

I finally found the features set comparison page.

http://www.drexplain.com/...ntages.php
[scroll a bit down the page]

Nov 12 2014 at 7:10am Copy Link

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Dennis Crane @disenchanted: Exactly!
http://www.drexplain.com/...ntages.php

Indigo Byte Systems, LLC - Nov 12 2014 at 11:46am Copy Link

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Kimmo Lahtinen I have the Advanced edition and it suggested a new version , but I noticed that the license key did not works for that. I think this offer is cheaper than the upgrade price, so perhaps I wait for that.

Nov 13 2014 at 4:50am Copy Link

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Jon Spain Kimmo's right, the Advanced upgrade price I was quoted was $150. Where is the PayPal option, please (IE, nothing else available at work)?

Nov 14 2014 at 12:34am Copy Link

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Jon Spain Deciding to use a CC after all, I was shocked to see a manual processing charge of £5 odd on top of the published price. How can that be justified?

Nov 14 2014 at 1:52am Copy Link

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disenchanted As Kimmo mentioned, I too have the advance version plus I received an upgrade offer.
This offer today IS cheaper than the upgrade price of $150.

Nov 14 2014 at 4:58am Copy Link

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Dennis Crane @Jon Spain:
There's no extra fee for CC order, except orders by Phone or Fax.
We currently doesn't accept PayPal, sorry.

Indigo Byte Systems, LLC - Nov 14 2014 at 5:13am Copy Link

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Jon Spain Thank you, that £5 is no longer there but was there earlier, going through Snap something (BlueSnapper??) rather than BdJ. OK, I've renewed.

Nov 14 2014 at 5:21am Copy Link

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Chris User Thanks! I've been wanting to upgrade from V4 and now its even a better deal.
I've been using this for years and my clients love the help we produce.
Great stuff!

Nov 14 2014 at 7:31am Copy Link

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Kenneth Kirkpatrick I am a professional software developer and founder of Shareware University. Dr. Explain is the ONLY documentation authoring tool that I recommend and personally use. If you have any hesitation about this product, don't. You simply cannot find better. As a bonus, the support they offer is unparalleled. Grab this while it's on sale.

Ken Kirkpatrick

Nov 14 2014 at 11:55am Copy Link

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Dennis Crane @Chris User & @Kenneth Kirkpatrick

Thanks a lot for the pleasant and inspirational words.

Indigo Byte Systems, LLC - Nov 14 2014 at 12:09pm Copy Link

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Daniel Gaudet After reviewing http://www.drexplain.com/...ntages.php, I wanted to confirm that the only difference between the Ultima and Advance versions is the collaboration functionality, correct?

Nov 14 2014 at 2:12pm Copy Link

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Dennis Crane @Daniel Gaudet:
Currently, yes.

Indigo Byte Systems, LLC - Nov 14 2014 at 9:42pm Copy Link

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Rune Johannessen Hello Dennis Crane,
More than four years ago (May 21 2010 here in Dr. Explain's user comments section at BitsDuJour), I asked about a Norwegian dictionary for Dr. Explain's spellchecker. You said:

[...] you could send us a plain list of Norwegian words (simple dictionary) then we could compile a dictionary in Polar Spellchecker format for you [...]

At that time I wasn't able to find a Norwegian wordlist, but today I have one. Do you still stand by your words?

By logic, I think that the rather limited numbers of languages Dr. Explain can spellcheck can be a limiting factor for the number of licenses sold. I am going to buy v5, but I have really been in doubt because of the limited number of dictionaries.

Regards,
Rune Johannessen

Nov 14 2014 at 11:42pm Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Nov 15 2014 at 12:11am Copy Link

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Gabriel Zastawnik Hi guys. Is it possible to extend your promo till monday? It is weekend now and I am not able to make any money transactions in my bank till then.
ps. I am already your 4.x user.

Nov 15 2014 at 6:10am Copy Link

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Mappi75 The shop says payment with Paypal possible,
but i cant choose paypal (Germany) !?

Tried Firefox & Internetexplorer.

Nov 15 2014 at 8:03am Copy Link

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Dennis Crane @Rune Johannessen: Please contact us via support@drexplain.com and will try to resolve the issue.

@Gabriel Zastawnik: Also, please contact us via order@drexplain.com and will find a solution for you.

@Mappi75: Sorry. PayPal isn't supported currently.

Indigo Byte Systems, LLC - Nov 15 2014 at 8:10am Copy Link

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Gabriel Zastawnik @Dennis Crane: Thanks. I sent you an email.

Nov 15 2014 at 9:37am Copy Link

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Rick Hello,

I am looking at this deal but a number of important details are missing from “the fine print” tab. If someone could answer some or all of the following questions, it would be appreciated.

1. Can the license be transferred to another owned computer?

2. Is activation required?

3. If applicable, how many activations per hardware thumb print are allowed?

4. Can the software be installed/activated on two computers (e.g., my desktop and laptop)?

Also, I do not want to assume that the special offer licensing terms are the same as full purchase price licensing terms, as this is not always the case.

Thank you…

Nov 15 2014 at 9:58am Copy Link

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Dennis Crane @Fredrick:

The terms for the discounted license are the same: the same upgrade policy, the same EULA, the same support, etc. There are no special terms or conditions.

The license can be transferred to another YOUR computer and the activation is required.
The number of activations per certain period of time is limited. If you exceed the number of activations you may contact support and explain your case and we'll resolve the issue.
We allow to use on license on PC and laptop if they both are owned and used by the same person and there is no concurrent use of Dr.Explain.

Indigo Byte Systems, LLC - Nov 15 2014 at 10:54am Copy Link

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Daniel Gaudet @Dennis

I purchased Dr.Explain Advanced License with 2 years Advance support. My purchased decision was partially based on the information in "The Fine Print".

In the fine print it mentions that it's licensed per user. It does not mention any restrictions on the number of systems. Usually when that's the case (at least on BitsDuJour), it means that you can install it on all owned systems (I will admit that in some cases it's a grey area and usually the vendor will make an exception an honour the multi-system/user in these cases).

Specifically in my case, I have 5 system (3 laptops and 2 desktops) where I am the sole user and I was planning on installing it on all 5 systems (not to be used at the same time). There could also be 5-10 more VMs that I use for demo and testing purposes that I was thinking of installing the software to make it easy to take screenshots from.

Would you be willing to have a discussion in the hopes of coming to an agreement that would be beneficial to both of us?

Nov 15 2014 at 5:43pm Copy Link

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Dennis Crane @Daniel Gaudet:
User actually means PC/OS account user, not an actual owner. I'm afraid "all owned systems" is not the case. Sorry. We allow up to two installations at once maximum: e.g. laptop+PC. Technically, the activation system won't allow to activate single-user license so many times.

Could you please contact via order@drexplain.com to discuss your case privately?

Indigo Byte Systems, LLC - Nov 15 2014 at 7:03pm Copy Link

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Daniel Gaudet @Dennis

Thanks for the quick reply. It certainly shows that customer service is very important for you and your organisation.

I've sent an e-mail and appreciate your willingness to discuss this further privately.

Nov 15 2014 at 7:26pm Copy Link

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Javier Gil So, the ultimate license vs the advanced lincense difference is the collaboration feature, right?
Does it support javascripts? (i.e. can I include some javascript on the html page and then it will be displayed on my online dr.explain pages?)
How about animated gifs?

Aug 25 2015 at 2:10am Copy Link

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Dennis Crane @Javier Gil:
Right! The ultimate license vs the advanced lincense difference is the collaboration feature

>Does it support javascripts?
Yes. You can insert HTML Code object into your topic content and paste there JavaScript code. It will be included in the final HTML output as is, without modifications. If you wish to use the same script in all topics then you can insert it into document header or footer in HTML Layout & Template settings.

> How about animated gifs?
All images are exported in PNG format. To insert AniGIF you can also use HTML Code object. However, I have to admit this is not very convenient.

Indigo Byte Systems, LLC - Aug 25 2015 at 2:26am Copy Link

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Stephen Kreyling The product would really be cool if you had a export to wordpress plugin. Would really be a time saver.

Aug 25 2015 at 8:05am Copy Link

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Andrew Griffiths Product sounds fantastic.

A question and a point:

- Is the license transferable? For example, if I have one employee using the product and for some reason I want a different employee to use the software, can I transfer the license?

- From my perspective, it is a great shame that you have NO RETURN POLICY WHATSOEVER. I'm thinking of purchasing 4 copies which becomes a non-trivial financial risk @ $57 and even more for the advanced or ultima applications

Aug 26 2015 at 9:02am Copy Link

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Dennis Crane @Andrew Griffiths:

- You can transfer license from time to time within company. Although the number of activations is limited per period, the limit is enough for non frequent transfer.

- We refund orders without any conditions within 15 days upon request.

Indigo Byte Systems, LLC - Aug 26 2015 at 11:49am Copy Link

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Andrew Griffiths @Dennis Crane

Thanks, Dennis, 15-day return will make a big difference. My comment was based on "No Return Policy" in the Fine Print tab on this page

Another question. If I "splurge" and buy (e.g.) 4 Ultima licenses and within 15 days decide we only need Regular, would you be amenable please to us downgrading from Ultima to Regular on the basis of today's BDJ price? To be specific would you refund us the difference in price between Ultima and Regular = $117 - $57 = $60 per license?

Thank you for your attention

Aug 26 2015 at 12:07pm Copy Link

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Dennis Crane @Andrew Griffiths: I'm sure we'll resolve it.

Indigo Byte Systems, LLC - Aug 26 2015 at 12:09pm Copy Link

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soo mi Dennis, while I'm not in a position to purchase your software at this time, I do want to thank you for offering it here, and for providing both a quick response, and well reasoned responses, to the questions posed to you. Although I'm not able to purchase your product at this time, it does look very useful, and has features I've not seen in competing products (such as your comment about being able to include Javascript in the HTML output page). Is there a chance that you'll offer an educational discount in the future?

Aug 26 2015 at 1:32pm Copy Link

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Tsu-wei User I just bought one copy of advanced version. It's nice. Work well event I write in Chinese. Very convenient. Thanks for providing this deal.

Aug 26 2015 at 8:33pm Copy Link

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Andrew Griffiths @ Dennis Crane

On the basis of your assurances, David that:

1. You refund orders without conditions within 15 days of purchase
2. Licenses can be transferred
3. If we buy (for example) Ultima and later decide (within 15 days) that we only need a lesser version - ie Advanced or Basic

I have purchased 3 Ultima licenses and 1 Advanced license. I have also set up a Twira account

Looking forward to getting to know your product. Hope it works as well as I think it may do.

Best regards.

Cheers, Andrew

PS - I'd be MUCH MUCH happier with 30 days rather than 15! Although my tester tells me the software is easy to use what I'm concerned about and which is unclear as of now are the business use cases of the product.

Aug 26 2015 at 10:21pm Copy Link

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Dennis Crane @Andrew Griffiths:

Thanks.
I'd recommend you to contact us via support@drexplain.com with a specific case. We'll definitely find a custom win-win solution for every client.

Indigo Byte Systems, LLC - Aug 26 2015 at 10:28pm Copy Link

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Andrew Griffiths @Dennis Crane

Thanks, Dennis for your quick reply (and apologies for calling you David in previous message).

I expect we will avail ourselves of your suggestion to contact support@drexplain.com

Cheers, Andrew

Aug 26 2015 at 11:03pm Copy Link

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Gde Swart I missed this the last time it ran and have been patiently waiting to buy an Advanced license. As a freelancer who does some technical writing for smaller companies and projects, budget is a big concern and most tech-writing tools are impossible for me to justify the expense, given the (in)frequency with which I need them. Based on the (very impressive) demo that I've been playing with, today's purchase dramatically increases the power and yet simplifies my writing tool-set. I'm very happy, thanks Indigo Byte and BDJ!

Aug 27 2015 at 4:39am Copy Link

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Dennis Crane @soo mi: Please contact us when you are ready to order. We'll settle the issue.

@Tsu-wei User & @Gde Swart: Thanks a lot for the pleasant words.

Indigo Byte Systems, LLC - Aug 27 2015 at 5:18am Copy Link

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Robert Cohen I have just gotten back into writing programs using Access as my programming tool and it may include some additional code in the program. Will this software avail itself in going into a complete MS Access program as I am working on a software package that is designed for Hotel & Activity Concierge usage. I had one designed a long time ago when I was a concierge in Key West but now I have had inquiries from associates to see if I still had this program and if I had copies of it for sale. Does this give complete printable documentation for programs such as the one I just described?

Aug 28 2015 at 4:59am Copy Link

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Dennis Crane @Robert Cohen:
There is an article on our website about how to make a help file for MS Access application in Dr.Explain: http://www.drexplain.com/...r_explain/
You can also create a printable documentation in PDF format from the same project. for your application.

If you have more specific questions could you please contact us via support@drexplain.com

Indigo Byte Systems, LLC - Aug 28 2015 at 6:05am Copy Link

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Dippy Dawg A big “Thanks” to Dennis and his team for excellent support. I had a unique problem with registering Dr. Explain last year and Dennis replied to my email in less then 24 hours and resolved the issue to my satisfaction. Dr. Explain is a very robust software designed with a full complement of capabilities, yet easy to learn and you can produce detailed manuals in a few hours rather then days. Indigo Byte Systems listens to your requested improvements and incorporates many of them future updates. Dr. Explain is actively being develop/improved and you will see 2-3 maintenance/updates per year. You will not find a better software package and “A1” customer service at this price point or for that matter any cost. If you are on the fence about getting this….. I say “Pull the Trigger” and get it today at the very generous discount they are offering.

Aug 28 2015 at 2:32pm Copy Link

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Dippy Dawg FYI... I do not work for Indigo Byte Systems, I am just a happy customer who enjoys using their software!

Aug 28 2015 at 2:45pm Copy Link

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disenchanted Is there a "Features Comparison Matrix" of some sort?

Something that shows the features of all versions, in a side by side comparison.

Feb 1 2016 at 9:07am Copy Link

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Dennis Crane @disenchanted: Here it is: http://www.drexplain.com/...ntages.php

Indigo Byte Systems, LLC - Feb 1 2016 at 10:41am Copy Link

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Charles Beauchamp Is it possible to import an intranet website that is very large with html files within folders and subfolders and build a keyword index that is 100,000's of keywords / keyphrases while maintaining links based on the keywords / key phrases?

Feb 1 2016 at 8:19pm Copy Link

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Dennis Crane @Charles Beauchamp:
The short answer - Yes. However, it always depends upon details and peculiarities.
There is "Import HTML folder" function in the application. Please try it and check if import results suits you.

Indigo Byte Systems, LLC - Feb 2 2016 at 12:05am Copy Link

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Charles Beauchamp Thanks for your response. Once your "deal" activates I will purchase an Advanced or Ultima License. If the Ultima license could be used economically with a 12+ Gig help file customized to interact with an EMR programmed in Delphi then there would be multiple Ultima licenses purchased for this multi-developer effort. This would then all be packaged to develop a manual that would facilitate the evaluation and management of all medical disorders though an intersection between the EMR, the Gruff Browser, dtsearch and an evolving help file for further customization by physicians in training & in practice. What is the cost per month for the use of 12+ Gigs of tiwri.com space?

Feb 3 2016 at 12:21pm Copy Link

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Dennis Crane @Charles Beauchamp:
The Tiwri plans are based on the number of projects rather than on disk size.
Two projects are permitted on the free plan. More details: http://www.tiwri.com/plans
I'm not sure if it's effective to keep all the documentation in a single 12Gb file. There definitely will be problems with processing such huge file in Dr.Explain. I hope you can split it into several projects for more effective work.
Anyway, you can contact us via support@drexplain.com to discuss your case in details with our engineers.

Indigo Byte Systems, LLC - Feb 4 2016 at 12:38am Copy Link

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Ericus User When I capture a screenshot of my web page is it possible that the callouts can be created for every control on the web page?

At the moment it just creates callouts for the back and forward buttons and the other browser buttons.

I am using Edge on Windows 10.

Feb 4 2016 at 5:15am Copy Link

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SH User Unable to process tterrransaction at this time? I've tried several cards! Pls advise - this is a TERRIFIC product at an AWESOME price! :)

Feb 4 2016 at 9:04am Copy Link

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Dennis Crane @Ericus User: Please capture not the browser window, but the page within browser. Position the mouse cursor over the page scroll bar to capture the entire page.

@SH User: In our shopping cart monitor we don't see any attempt to charge your card. Could you please try another web browser or/and send the full screen screenshot (remove the card number) of the error to support@drexplain.com

Indigo Byte Systems, LLC - Feb 4 2016 at 9:21am Copy Link

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SH User I have sent an email to your support address. Thanks in advance!

Feb 4 2016 at 11:35am Copy Link

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disenchanted Hi,
I have an older Advanced edition (V4.2 I think).

Is it more economical to:
1. buy a new copy of Advance during today's sale at $87?
2. update the old version to a current version?

Thanks in advance.

Feb 4 2016 at 12:57pm Copy Link

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Dennis Crane @disenchanted: 1. Buy @ bdj today

Indigo Byte Systems, LLC - Feb 4 2016 at 1:07pm Copy Link

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disenchanted I notice the licensing is "per user".

Does that cover the basic "2-PC installation guidelines" that many vendors have?
1. 1 Desktop install and 1 laptop/netbook install.
2. Can use on only 1 of those 2 computer at any one time. [No concurrent use]

Feb 4 2016 at 5:57pm Copy Link

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Dennis Crane @disenchanted:
You can use one license on your PC and laptop if you are the only owner and user, and if there is no concurrent usage of Dr.Explain.

Indigo Byte Systems, LLC - Feb 4 2016 at 10:25pm Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Feb 5 2016 at 12:11am Copy Link

0

Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Feb 6 2016 at 12:11am Copy Link

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Gary Mugford Installed the trial. Did enough to know that it is worth this price. BUT I'm a little confused about the feature grid. I want to produce a CHM help file and probably a PDF file. It looks to me like the standard version here won't export to PDF. It will to RTF, which I can then subsequently load into Word and print to a PDF. Have I made assumptions that are all correct?

Second question. I have a window with a LOT of controls on it. And the windows are pretty big. WHEN I get the activated version, I WILL be able to resize the top graphic and replicate it some number of times, in order not to overwhelm the user with pointers and descriptions. The concept I would have is to either crop the windows pictures, or to reduce the size so that it won't overwhelm the help screen. My users will normally have large monitors and a full-screen pic INSIDE of a CHM file will mean side-to-side scrolling, with vertical scrolling already a given. To me, that top window overall diagram needs to fit ... with labels, inside that CHM window. And it would be good if that was that automatic sizing.

Third question. I tried to add a window and that window was sitting on top of a file manager which was on top of an accounting program. Bad technique, but that's what tests are for. The Add Window produced the non-titlebar and non-Menu of the top window, no menu bar save for a blank sliver of a panel for the menu part and was titled with the name of the accounting program as the frame. That's not good. Now, I also understand, I should be doing this on a blank desktop, with only the program running and the Add Window box up in a corner. BUT, as I am sloppy sometimes, the need for this to be absolutely clean of other windows is noisome.

Fourth question: Will DrExplain import programming code and create a help file? The reality is that I would like to insert some of the windows INTO my own documentation for the code. It's Pascal from Delphi, in my case. I have a flow-chart program that produces BMPs that I could also include. Given the age of SOME of my code and the impending re-design of it, I think my future self would like his old code documented when other programs came up for re-design.

I have a help package. I do a fairly easy and quick screen section grab, paste, document process. Is it worth 80 bucks Canadian to get SOME of that screen grabbing done for me. especially when a LOT of controls went unpointed to (I assume as a byproduct of it being a trial and all), and might with the standard version? It's closer than you would think. I also would have gladly bought DrExplain ahead of the competitor had I been more diligent in my vetting at the time. But some of the above questions DO have to break my way for this to turn into a purchase decision.

Sep 20 2016 at 9:14am Copy Link

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Dennis Crane @Gary Mugford
1) For PDF, I'd recommend an Advanced license. The RTF-to-PDF path is not very convenient, really.

2) You can rearrange, remove, add controls and crop image even in the free mode. Just double click on an annotated screenshot to enter the designer mode to manage the annotation elements there.

3) I see. We plan to improve the capturing tool in future release. Now the captured window should not be overlapped by other objects.

4) I'm afraid I didn't clearly understand what you mean "import programming code and create a help file". The short answer is No, but I suppose that there are some peculiarities in your case.

Gary, you can always contact our support team at help@drexplain.com and we'll try to help you with your specific project.

Indigo Byte Systems, LLC - Sep 20 2016 at 9:33am Copy Link

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Nozavi Your product looks great and I was ready to buy the Advanced License, but then I saw Plimus/Bluesnap and just walked away... I only buy through Paypal and the fact that it's not an option... that's a deal breaker for me (and VERY shady/suspicious)... :(

Sep 20 2016 at 2:05pm Copy Link

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Dennis Crane @Nozavi
Unfortunately, BlueSnap doesn't accept PayPal directly due-to some reasons. Sorry for this.
However, we have been working with BlueSnap/Plimus since 2004. It's our primary payment processing service for more than 10 years and I can recommend it as a reliable and credible service.

Indigo Byte Systems, LLC - Sep 20 2016 at 2:12pm Copy Link

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disenchanted For anyone else looking for a the "differences between each version", check the link below.

It shows a "Features comparison table" that lists the differences between each Version, [see the link before].

Note: scroll down after clicking the link, as the "features comparison matrix" is down a bit on the page.
Under the heading, LICENSE TYPES.

http://www.drexplain.com/...icense.php

Sep 20 2016 at 3:16pm Copy Link

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Charles Beauchamp Does the Ultima version work across the internet and if so through which means?

What are the limits on the website file with which Dr Explain will work?

Will it work off a USB stick?

Are there automated means of building indices?

Are multi-lingual indices possible?

Sep 20 2016 at 5:04pm Copy Link

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Dennis Crane @Charles Beauchamp:
1. The Ultima license enables collaboration and teamwork: http://www.drexplain.com/...ration.php
2. What do you mean? We don't set any special limits for files.
3. No. The software must be installed and registered into a Windows user account.
4.The application supports full text search and keywords index in online manuals in any language.

Indigo Byte Systems, LLC - Sep 20 2016 at 8:08pm Copy Link

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disenchanted Would Dr Explain be considered a sort of "Help Documentation Generator" software program, like the program Specador is?

When Dr Explain parses the code of a software program exe, does it compile it and extract Help Data from it, like Specador supposedly does?

Sep 20 2016 at 8:24pm Copy Link

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Dennis Crane @disenchanted
Dr.Explain doesn't generate code from source code or from an executable file. Sorry.
Nice pitch of another tool though :)

Indigo Byte Systems, LLC - Sep 21 2016 at 1:18am Copy Link

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Charles Beauchamp What is the cost per month for multiple individuals each using the Ultima version to work together on a 15 GB file?

Sep 21 2016 at 2:04am Copy Link

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Dennis Crane @Charles Beauchamp
Collaboration of multiple users via tiwri.com platform on one or two files is free.
Tiwri plans are based on the number of projects per one account, not on number of collaborators: https://www.tiwri.com/plans
However, I have doubt about 15 Gb file. This will likely affect performance. Why the file is so large? Can it be split into several smaller projects?

Indigo Byte Systems, LLC - Sep 21 2016 at 2:14am Copy Link

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Nigel Blumenthal I have an old copy of Dr.Explain and I don't need to use it very difficult often, but I do like to keep current. I'm in transit at the moment and I don't have access to the computer, so can't check which version I have, so can you please remind me of your update policy - will I need to pay for an update in which case should I take advantage of this special? Thanks

Sep 21 2016 at 3:32am Copy Link

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Dennis Crane @Nigel Blumenthal:
According to our records you bought Dr.Explain 5 license in 2014 and your license is still valid in current version 5.4. You don't need to pay for an update.

Indigo Byte Systems, LLC - Sep 21 2016 at 3:44am Copy Link

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Nigel Blumenthal I have an old copy of Dr.Explain and I don't need to use it very difficult often, but I do like to keep current. I'm in transit at the moment and I don't have access to the computer, so can't check which version I have, so can you please remind me of your update policy - will I need to pay for an update in which case should I take advantage of this special? Thanks.

Sep 21 2016 at 6:56am Copy Link

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Nigel Blumenthal @Dennis Crane Thanks for that, Dennis - great news, and great support. Thanks.

Sep 21 2016 at 7:14pm Copy Link

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disenchanted Dennis,
I wasn't trying to pitch another program.
[Note: within the youtube videos that played on the BDJ website under the Dr Expalin listing, [which showed Dr Explain's capabilities],
a video for "that other program" auto-played right after Dr Explain's video did].

I should have asked,
1. "what is the difference(s) between how Dr Explain "parses" for help information vs. how the other product obtains it's help info.
And,
2. does it really make much difference to the results of automatically adding documentation to a program's help file. By parsing vs. compiling?

Sorry if it appeared as pitching some other program.

I have been a Dr Explain user for a few years now and have a couple licenses of Dr Explain.

Sep 22 2016 at 7:13am Copy Link

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Stephen Kreyling When do you think the version 6 will be released?

Any plans on having an export to wordpress plugin?

Stephen (registered user)

Apr 19 2017 at 3:33am Copy Link

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Wearsie Jackson Yikes! I have been unable to complete the purchase - I received the following error after adding my info:

There is a problem with the page you are trying to reach, please contact the originating website's webmaster for help.

Or you can try again by using the following url:Try Again

Apr 20 2017 at 7:14pm Copy Link

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Dennis Crane @Stephen Kreyling:
We plan to release 6.0 in a couple of months. The upgrade will be free for all 5.x users. It will include 64bit version of the app with new UI and some new features.
As for WordPress and other integration, we're designing an API to connect Dr.Explain to other systems. Likely, it will be useful with WP also.

@Wearsie Jackson:
Could you please contact us via help@drexplain.com and send more details there (web browser version, screenshots of the error and etc)? Thanks.

Indigo Byte Systems, LLC - Apr 20 2017 at 10:43pm Copy Link

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Wearsie Jackson @Dennis Crane - I tried emailing help@drexplain.com and received the following error:

Your message did not reach some or all of the intended recipients.

The following recipient(s) cannot be reached:
'help@drexplain.com' - Requested action not taken: mailbox unavailable
invalid DNS MX or A/AAAA resource record
----
ALSO - I submitted a support ticket last night to bluesnap (zendesk) as indicated on the purchase page but received absolutely no response.

Dr Explain is a great product and I'm very interested in purchasing another Advance license but have been totally unsuccessful after making numerous attempts on different Win10 computers using Chrome, IE, Edge browsers.

Thanks in advance for your help!

Apr 21 2017 at 12:03pm Copy Link

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Rich Ackerson I am receiving the same error as Wearsie Jackson when I try to purchase. I was also trying to purchase an Advance license. My attempt was from a Windows 7 Ultimate system running FireFox.

Apr 21 2017 at 12:12pm Copy Link

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Dennis Crane @Wearsie & Rich:
That's weird. Could you please send your problem description with screenshots and details to cranedy@gmail.com
Thank you.

Indigo Byte Systems, LLC - Apr 21 2017 at 2:37pm Copy Link

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Rich Ackerson @Dennis I just sent an email describing the problem with screenshots demonstrating what I am seeing to cranedy@gmail.com, as requested.

Apr 21 2017 at 3:44pm Copy Link

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Craig User I cannot buy I keep getting:
"There is a problem with the page you are trying to reach, please contact the originating website's webmaster for help.
Or you can try again by using the following url:Try Again"

Apr 21 2017 at 8:10pm Copy Link

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Craig User Ah, I see this is the error everyone is running into when trying to buy. I tried using both Google Chrome and Firefox on Windows 10 Pro. Can you extend this or how else can we go about buying at the price offered here. I am looking to buy 1x Advanced license for $87.

Apr 21 2017 at 8:17pm Copy Link

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Craig User I sent an email with the error to the cranedy email provided above.

Apr 21 2017 at 8:19pm Copy Link

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Nelson Therrien Same problem... tried with Chrome and Firefox... So, clearly a jsp problem...
Also, shouldn't we be able to buy via Paypal?

Apr 21 2017 at 9:31pm Copy Link

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Dennis Crane @ALL: I'm sorry for the issue you've experienced today with out payment processing service BlueSnap. We're working with them to fix it asap.
Everyone who faces the ordering problem please contact me via cranedy@gmail.com and you will be able to use this BDJ offer once the problem is fixed even if the official special expires here.
Thank you all for your cooperation and sorry for the inconvenience.

Indigo Byte Systems, LLC - Apr 21 2017 at 10:28pm Copy Link

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Craig User Any news on this?

Apr 24 2017 at 4:46pm Copy Link

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phil baney Anyone know if we are getting this deal?

Apr 27 2017 at 4:06am Copy Link

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Rich Ackerson @phil baney - I would recommend reaching out to the vendor directly at the email in Dennis Crane's post above.

I just received an email from them with a link that offers me the BDJ deal.

Apr 27 2017 at 12:19pm Copy Link

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Rich Ackerson Additional Update: I was able to make my purchase. I just downloaded the latest version. Thank you for addressing this Dennis

Apr 27 2017 at 1:50pm Copy Link

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Ed Ward I've examined Dr. Explain closely and it looks incredibly powerful as well as intuitive. The examples illustrate a wide range of potential use cases.

I intend to purchase the Ultima license for two users. I am also considering the Premium support (for one of the users) for one year. Is the Premium support available at the BDJ discount? If so, how do I purchase that option. Thank you.

Jan 5 2018 at 10:44pm Copy Link

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Dennis Crane @Ed Ward:
Thank you for your pleasant words.
The Premium Support cannot be purchased via BDJ offer. Sorry. Anyway, our standard support is also very responsive and we do our best to help any user as fast as possible.

Indigo Byte Systems, LLC - Jan 5 2018 at 11:31pm Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Jan 6 2018 at 12:11am Copy Link

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Wearsie Jackson HIGHLY RECOMMENDED!

Dr Explain is easy to use and powerful - and this price is TERRIFIC!!

I've used this software for years and the vendor support is great too.

If you write help documentation, this is the tool you need! -- Weerz

Dec 8 2018 at 8:10am Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Dec 9 2018 at 12:11am Copy Link

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Wearsie Jackson Awesome, easy to use, powerful software. Been a user for years and highly recommend this. If you do help docs and don't want to break the bank, I highly recommend Dr. E. -- Weerz

Apr 19 2019 at 3:19pm Copy Link

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Stephen Kreyling Do you have an idea of when the version 6 will be released?

Sep 20 2019 at 3:37am Copy Link

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Dennis Crane @Stephen Kreyling

We hope to release it in Nov-Dec, 2019.

Indigo Byte Systems, LLC - Sep 20 2019 at 3:56am Copy Link

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Stephen Kreyling I have the ultima license, If I purchase today is version 6 a free upgrade?

Stephen

Sep 20 2019 at 4:35am Copy Link

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Dennis Crane Yes, Stephen.
The upgrade to v.6 will be free for you and for everyone who has purchased the license in recent 12 months.

Indigo Byte Systems, LLC - Sep 20 2019 at 5:05am Copy Link

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Kat D Looks great!

Sep 20 2019 at 5:41am Copy Link

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Kat D Any plans for responsive HTML? Easy Wordpress integration?

Sep 21 2019 at 5:52am Copy Link

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Martyn User What are differences between the 3 versions on offer today

Sep 21 2019 at 6:35am Copy Link

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Dennis Crane @Kat D. The produced web help is mobile-ready.
As for WP integration, could you please send your case description to help@drexplain.com to discuss? Thanks!

@Martyn User:
Regular license allows to create help files and web help.
Advanced = Regular + allows PDF export
Ultima = Advanced + allow multi-user collaboration via Tiwri.com platform.

Indigo Byte Systems, LLC - Sep 21 2019 at 9:08am Copy Link

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Kat D Dennis, thanks for responding. I purchased the advanced license. When the time comes to integrate into WP, I will contact the email given. My use for this software is rather unique (and interesting)

Sep 21 2019 at 2:47pm Copy Link

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Javier Gil 1- Can Dr. Explain produce html documents with animated gifs in them? Like if I export a document to html for my web, will it display the animated gifs correctly?
2- Can I add a gif player to an exported html 5?
3- does Dr. Explain produce responsive content which can be displayed on a web, tablet or phone?

Mar 4 2020 at 2:27am Copy Link

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Stephen Kreyling Good to see this, will be getting a new copy as soon as it goes live.

Mar 4 2020 at 3:44am Copy Link

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Stephen Kreyling One suggestion is to have the registration page confirmation stay on the screen and not jump to a share page quickly. Had to get the code from email.

Stephen

Mar 5 2020 at 3:28am Copy Link

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Dennis Crane @Stephen Kreyling. Thanks a lot. We'll look into it.

Indigo Byte Systems, LLC - Mar 5 2020 at 4:26am Copy Link

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Dennis Crane @Javier Gil
1.-2. Dr.Explain doesn't support GIFs out of the box. All output graphics are in .PNG. However, you can embed a GIF player via HTML Code object.
3. Yes. The content is adaptive and can be viewed on various screen sizes.

Indigo Byte Systems, LLC - Mar 5 2020 at 4:29am Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Mar 6 2020 at 12:11am Copy Link

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Paul Hello,

Do I get it right that under the regular license pdf as output format is not complete available? For me as a home user I would be considering purchasing a regular license only when pdf output is fully suported. Other types of licenses are not an option for me.

Kind regards,

Mar 6 2020 at 2:47am Copy Link

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Dennis Crane @Tom,
Yes. PDF without watermarks is available in Advanced and Ultima licenses only. With 70% today on BDJ, it's the best deal anyway I suppose. There won't be better options for Dr.Explain licenses.

Indigo Byte Systems, LLC - Mar 6 2020 at 2:59am Copy Link

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Paul Hello Dennis,

Thanks for your answer. You're problably right.
For me as a home user who would be using the tool very limited and not often the other licenses are beyond my budget.

Good luck with your product.

Kind regards

Mar 6 2020 at 3:36am Copy Link

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Francesco Hello, I read that this deal about Dr. Explain is coming back. Do you have an ETA, please? Thanks

Jul 5 2020 at 4:11am Copy Link

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Constantin Florea @Francesco User, When a deal is marked as "Deal Coming Soon", it will be no more than 3 days when the deal will be live.

BitsDuJour Admin - Jul 5 2020 at 4:12am Copy Link

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Francesco That's a very good news! Thanks

Jul 5 2020 at 1:25pm Copy Link

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Nelson Therrien Is there any discount if we already have v.5 (Advanced in my case)?

I tried to enter my order id to receive a discount (to compare, because too often the upgrade price is higher than buying a new one on BitsDuJour) and I got the error message "An update for this order has been already issued.()"... It's like I would have a two years (of lifetime?) deal, but I've never received anything and if I install v.6, my key doesn't work...

Jul 8 2020 at 7:03am Copy Link

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Dennis Crane @Nelson Therrien. Purchasing a license today via BDJ is a better option than purchasing an upgrade as a regular user.

Indigo Byte Systems, LLC - Jul 8 2020 at 7:18am Copy Link

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Visitor-2014 Hello, I would like to ask two quite different questions:

1.1. Would you say that your software is suitable for creating not only help files or documentations etc. in the narrow sense but also a bilingual dictionary (with about 24.000 keywords at the moment)?
1.2. Would it be feasible to publish it afterwards on TiWri (not for collaboration but simply for reading)?

2. And my even more basic problem: I am still on Windows 10 32 bit. So at the moment unfortunately I cannot make use of your software in its current version.

Is there any time limit for activating the licence if I buy it? In other words: Could I buy the licence now with the discount and activate it only in, let's say, 10 or 12 months when I will possibly have a machine with 64 bit?

Or should I simply start to work with the latest version that supported 32 bit too (and which i had already tested a little) (= 5.4)? But I think to use an outdated version does not make much sense.

Thanks.

Jul 8 2020 at 12:55pm Copy Link

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Pete User Can Dr. Explain be used to create documentation for: (a) websites? (b) PWAs "Progressive Web Apps"?

If "yes" for (a) and (b) will it automatically identify the controls (checkboxes, text fields, droplists, buttons...) and generate the numbered call-outs for each?

I want to use Dr. Explain for creating website and web-app (e.g. WordPress) documentation, but am doubtful that the full feature set of Dr. Explain will be available as seen in your video demos. Please provide detailed explanations and links to videos for documenting web based apps. Thanks.

Jul 8 2020 at 1:14pm Copy Link

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Dennis Crane @Visitor-2014:
1.1. Yes, though it's not intended specifically for dictionaries. I'd suggest you to give it a try and evaluate if it meets your needs.(In your case you can start with version 5.4)
1.2 Yes. You can publish your web-version on a third level domain on tiwri.com platform.

2. Sure. You can activate the license any time you want. There are no limits or restrictions.

@Pete User: There is no difference in documenting windows apps or web pages. The workflow is just the same. Currently, we're working on version 6.1 and a better and more precise analysis of web pages on capturing is one of the upcoming improvements.

Thank you

Indigo Byte Systems, LLC - Jul 8 2020 at 10:25pm Copy Link

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Visitor-2014 @Dennis Crane: Many thanks for your information.

Jul 9 2020 at 9:06am Copy Link

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Richard User What is the activation process? Will this activate on a machine without internet? Thanks

Jul 9 2020 at 2:13pm Copy Link

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Dennis Crane @Richard User: Yes. You can activate the copy via email by sending email from another PC with Internet.

Indigo Byte Systems, LLC - Jul 9 2020 at 2:38pm Copy Link

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Mike Murphy Are you only allowed to install this on one computer even though you are the only user?

Nov 3 2020 at 11:12am Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Nov 4 2020 at 12:11am Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Nov 5 2020 at 12:11am Copy Link

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Paul User I'm thinking of purchasing this software but the developer does not seem responsive :(

I note Mike Murphy is still awaiting an answer to his query a few days ago.

This does not bode well should support be required in the future.

I may pass :(

Nov 5 2020 at 12:49am Copy Link

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Dennis Crane Hello Paul,

I'm sorry for the delay. It's my personal fault, not by our team. Our helpdesk at help

drexplain.com is very responsive though.

Indigo Byte Systems, LLC - Nov 5 2020 at 12:59am Copy Link

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Dennis Crane Mike,

I'm sorry for the late response.
If you are the only user of the Dr.Explain and there is no concurrent use of the software then you can use one license on both computers, eg. PC+laptop.

Indigo Byte Systems, LLC - Nov 5 2020 at 1:02am Copy Link

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Mike Murphy Can you create a keyword index with page numbers at the end of a manual so users can easily find what they are looking for?

Nov 5 2020 at 6:51am Copy Link

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Dennis Crane Mike,

A keyword index is currently supported in online manuals and in CHM help file as Index tab in navigation menu.
Printable manuals in PDF format have only Table of Contents. Likely, we'll implement Index in printable manuals as well in future releases as it's a demanded feature.

Indigo Byte Systems, LLC - Nov 5 2020 at 7:23am Copy Link

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Mike Murphy Thanks for the info. On the 2 computer scenario, if I purchase a new computer, can I de-activate the license on one of my computers and move it to the new one and re-register it?

Nov 5 2020 at 8:08am Copy Link

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Dennis Crane Mike, yes. You can transfer the license.

Indigo Byte Systems, LLC - Nov 5 2020 at 8:47am Copy Link

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soo mi Dennis, et. al.:

Can DE work with images (e.g., PNG or JPG, or a PPT slide), so that, for example, a manufacturing system (e.g., guages on a machine/unit process)? or business process can be more easily documented? Or is DE limited to interpreting HTML-type inputs?

Nov 6 2020 at 3:30am Copy Link

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Dennis Crane Soo Mi,

I'm afraid I don't understand your case exactly. You can insert images into the content and annotate them. I think you mean something more specific.
You can send us ( help

drexplain.com ) a message with your case description and we'll discuss how DE could help you regrading this matter.

Indigo Byte Systems, LLC - Nov 6 2020 at 7:24am Copy Link

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Dunking Can this offer apply to upgrades too? As a 5.x user I would like to upgrade. It's a great product but I don't need it enough to justify the cost of either the offer here or the non-discount upgrade price. A discounted upgrade, on the other hand, could prove irresistible...

Mar 27 2021 at 2:43am Copy Link

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Dennis Crane @Dunking
You can simply purchase a new v6 license through this BDJ offer. This is much more cost effective than purchasing an upgrade via the standard upgrade procedure.

Indigo Byte Systems, LLC - Mar 27 2021 at 10:03am Copy Link

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Dunking Hi Dennis. I realise that just buying a new V6 license is more cost-effective than purchasing an upgrade, but it's still $75. I would quite like a more recent version but, as I said, I don't use it enough to warrant $75. If the same discount applied to upgrades, you'd have a sale by tonight though.

Mar 27 2021 at 10:19am Copy Link

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Dunking Dennis, a year on I didn't take the plunge (the price didn't justify my usage at that time) but here we are again and I thought I would check my options again - it's a great program, but V5 has covered my needs so far. Nevertheless, I like to keep current if I can, just in case.

So, I tried to check the upgrade price but kept getting the message "an upgrade for this order has already been issued.()". Would that be because of the check I did last year? If I could find the email, would the price quoted still be the upgrade price?

Thanks

Mar 24 2022 at 2:38am Copy Link

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Javier Gil Today's promotion includes the following:
Dr.Explain Advanced License v6.x ($117)
Dr.Explain Ultima License v6.x ($177)

There's a big difference between the Advanced and Ultima Licenses and the PERPETUAL Advanced and Ultima Licenses. Which one is this offer for?

Mar 24 2022 at 2:44am Copy Link

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Dennis Crane @Dunking
Could you please contact us via help@drexplain.com with your license details?
Today we've responded to a simillar request in the helpdesk. Likely, it was your one.

Indigo Byte Systems, LLC - Mar 24 2022 at 4:50am Copy Link

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Dennis Crane @Javier Gil

The offer is for Perpetual licenses.

Indigo Byte Systems, LLC - Mar 24 2022 at 4:51am Copy Link

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Mike Murphy Are we able to install this on our main computer and a laptop?

Thanks.

Mar 24 2022 at 6:06am Copy Link

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Dennis Crane @Mike Murphy

If you are the only user of the Dr.Explain and there is no concurrent use of the software then you can use one license on both computers.

Indigo Byte Systems, LLC - Mar 24 2022 at 6:12am Copy Link

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Nigel Blumenthal Dennis, re your reply to Dunking. The other similar helpdesk question today was from me, and this was nothing to do with dunking. Pure coincidence, probably because my query, and I suspect Dunking's, was triggered by today's offer on BDJ. Nigel

Mar 24 2022 at 12:13pm Copy Link

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Paul Crozier I'd just like to say that I purchased this the last time it was on offer and it is one of the best bits of software I have ever used.

Mar 25 2022 at 3:59am Copy Link

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Dennis Crane @Nigel Blumenthal
Thank you for the clarification.

Indigo Byte Systems, LLC - Mar 25 2022 at 4:28am Copy Link

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Dennis Crane @Paul Crozier
Thank a lot for such inspiring words.

Indigo Byte Systems, LLC - Mar 25 2022 at 4:28am Copy Link

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KHood Can Dr Explained be used to document Excel based applications? That is, will it recognize and call out headers in Excel tables?

Mar 25 2022 at 6:15am Copy Link

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Dennis Crane @KHood
It depends on Excel version, I suppose. I'd recommend you to test the trial to make sure if it works for you.

Indigo Byte Systems, LLC - Mar 25 2022 at 6:28am Copy Link

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Michael Rusakow This is a very nice and indispensable tool for building a help manual for software products, we use it to create and maintain help for WinCatalog for about 10 years now ( https://www.bitsdujour.co...alog-2021/ ).

The screenshot annotation tool is amazing, especially when dealing with changeable screenshots (after adjusting existing or adding new controls to the UI).

The ability to generate PDF and online manuals is the other feature we use (the example is here: https://www.wincatalog.com/help/2021 ).

Thank you, Dr.Explain team, for the great product!

Aug 12 2022 at 1:27am Copy Link

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Dennis Crane @Michael Rusakow: Thanks a lot for the inspiring words.

Indigo Byte Systems, LLC - Aug 12 2022 at 1:56am Copy Link

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bvssunnydale Hi, I know nothing about this class of software and don't do coding (so sorry if this is a dumb question) but my office frequently need to document office computer procedures (I'm in Accounting). Would something DrExplain help with this kind of function (involving lots of screenshots and explanation of same in a linear way)? Thanks very much.

Jan 28 2023 at 6:16am Copy Link

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Dennis Crane @bvssunnydale
Yes. I suppose Dr.Explain could be helpful in your situation.
We have many users who don't deal with coding or IT at all. They use the program to document business procedures, instructions, standards and so on. Actually, they use it as a knowledge base management system.

Indigo Byte Systems, LLC - Jan 28 2023 at 11:46am Copy Link

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Great News! Indigo Byte Systems, LLC has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - Jan 29 2023 at 12:11am Copy Link

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Tom Juric Does your software create the project tree, or do we have to create the tree BEFORE using your software?

Is there a way to try this out before purchasing?

Jan 29 2023 at 12:29pm Copy Link

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Dennis Crane @Tom Juric
Sorry for the late response.
You can create project tree right in the program from scratch or import your existing documentation. Also, there are several built-in ready-made standard templates and sample user manuals that can be reused and quickly adapted to your project.

Indigo Byte Systems, LLC - Jan 29 2023 at 11:33pm Copy Link

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Dennis Crane And, yes - you can try before buy

Indigo Byte Systems, LLC - Jan 29 2023 at 11:33pm Copy Link

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Javier Gil Quick question: Are animated gifs supported when you publish an on-line manual?

Jul 11 2023 at 12:34am Copy Link

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Dennis Crane @Javier Gil: You can insert animated GIFs via HTML snippet object with IMG tag inside only.

Indigo Byte Systems, LLC - Jul 11 2023 at 6:39am Copy Link

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