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Resolving Conflicts on the Job focuses on managing conflict in your professional life. However, many of the techniques described can be applied successfully in managing conflicts in your personal life.

Download this ebook to discover techniques including:
• Sources of conflict
• Management methods
• Communication models
• Active listening skills
• Giving and accepting criticism
• Assertiveness theory

Approach and possible outcome vary according to who is involved in the conflict, so there is also a chapter that addresses handling differences with bosses, peers, and employees. This book is designed to be interactive; in addition to thoroughly examining the elements surrounding conflict, you will find case studies containing questions to answer. In many instances, your current experience will establish the case study itself. Again, there will be questions to help you determine the best approach to dealing with your individual situation.