Virus Scan for RoboForm Pro

Steven Aves I've used Roboform for years. Desktop and Palm versions. It is essential to my work and personal web life. I have to manage hundreds of web sites with different logins plus passwords that must be changed every few months. Roboform has made this a breeze and never let me down.

Nov 14 2008 at 2:01am Copy Link

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Colin Pritchard Like Steve Aves (above) I've had Roboform on my computer for ages and ages. I've got nearly a hundred logins and passwords stored on it. I highly recommend it.

It also fills in forms with my name and address and telephone number and credit card number when necessary. It's great.

Nov 16 2008 at 7:21pm Copy Link

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J L Hello,

Are the upgrades free for ever or maybe I would need to pay for them at any time?
Is there any way to choose the focused field after filling a form?. Very useful for complete the unfilled field (Turing Numbers)

Apr 7 2009 at 2:53pm Copy Link

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Eugene Gindin For a RoboForm pro user you get all the updates for free. As far as only filling specific fields, you can certaintly do that. Its simple, highlight the field or fields you want filled and then click on fill form. RoboForm is intelligent enough to only fill the highlighted fields.

Siber Systems Inc. - Apr 8 2009 at 3:16am Copy Link

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J L Thanks for your answer.
What I mean was to have a field auto-selected after using a passcard.
For example, I use a passcard to fulfil the User and Password and after filling them the focus automatically goes to the Turing field, so I can fill it without the need of focusing it by myself.

Apr 8 2009 at 1:56pm Copy Link

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Eugene Gindin Once the Passcard is filled no cursor is placed anywhere as the cursor is not used/needed by RF to fill the forms.

Siber Systems Inc. - Apr 9 2009 at 4:11am Copy Link

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J L So there is not any way to place the cursor in a specific field after the use of a Passcard. It is a pity it would be a great feature.
Any way, I will buy a RoboForm license.

Apr 9 2009 at 6:05am Copy Link

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h h does the discount apply to the portable version? if so is there a choice when I order?

Apr 9 2009 at 2:55pm Copy Link

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S P Off topic, but are there any plans to offer Good Sync Pro again? I missed the first go around on that and would like to pick that up. I plan to pick Roboforms up as well on Monday when it becomes available. Your company makes excellent software.

Apr 10 2009 at 3:38pm Copy Link

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Adrian Williams There's an offer of $10.40 off goodsync today - just enter 1040G in the discount box. Google for discount codes - usually about 20% off rrp.
I've been using Securesafe pro for some time but I like the features in roboform.
Question :- Is there an easy way of importing all my passwords from Firefox ? I've had a quick look and the only reference I see is in the revision history for roboform. Or is there a way of getting my secursafe pro stuff into roboform ?

Apr 12 2009 at 8:32am Copy Link

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m b And the GoodSync Pro wish seems to be granted - on April 20 it'll be $12 off on BDJ.

Apr 12 2009 at 5:42pm Copy Link

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Michael Mortimer I have been a Roboform user since the program first came out, about four or so years, can't recall exactly.

Before that I used Norton's password keeper.

Roboform is EXCELLENT, but the company has its flaws (more on that later.)

Basically I use Roboform for two main functions:

Keeping log-in info for sites (password and user name) , what RoboForm calls "Logins," and

Keeping bank accounts, program license info and other sensitive data in what Roboform calls "SafeNotes."

All this information is encrypted and the information is super secure. I like that about the program.

And there is the ability to back-up the data into a file and keep it where you designate. The backup file is encrypted too. So I keep it on a USB chip, on my different hard drives and a copy on my web server ( I cannot afford to lose the data I have accumulated over the years.)

A "silent" benefit of RoboForm is that it kind of acts like a Favorites or Bookmark folder. This is because over time it accumulates all the websites that you visit that require log in information. So in a sense, the RoboForm file has only sites you would consider important, as indicated that you log in to access the sites. Examples of what I have: insurance companies, banks, utilities, e-mail, forums, cell phone carrier, MySpace, Facebook, ebay, PayPal, and so on, to the tune of about 380 log in files and 120 SafeNotes.

Like they say, the dumbest thing you could do is have the same password for all the sites. Because RoboForm remembers your log in info, you can have a different password for each site!

WARNING: Keep in mind that if you buy RoboForm and use it, that you have made a commitment to stick with that Company. This is because it would take forever to transfer the information accumulated with RoboForm to another program. So keep that in mind.

Fortunately, RoboForm is a good program so I don't see you needing to switch at a later time.

Now for the bad: The four times I have communicated with RoboForm in an attempt to address an erroneous purchase and one question about tech support, they have NEVER got back to me. One time I ended up having to eat $40 because I bought the same program twice my mistake.

I sought a refund for the extra program and they never responded. And because I used PayPal, they said that they could not do anything since it was a software purchase.

So that frosted me, that on buying a portable version of the program that they would not refund the money I paid for the desktop version.

Another time I said that I was writing a review of security programs for a lawyer magazine I write for. They did not get back to me then either. So I ended up not doing the article and wrote about something else since the thrust of the program was to trumpet RoboForm. But since they did reply I decided to cancel the review rather than badmouth what is otherwise a good product.

So if you can handle being on your own, not getting tech support and simply relying on their help files, I would say buy this program.

Like I tell my readers and college students I teach, many companies are too busy, understaffed or unwilling to provide responses to e-mail inquiries. Most companies nowadays tell you to read the online FAQ and help files and that's about it. So RoboForm is no different than others near as I can tell.

That being the situation, I would not let poor tech support alone be the reason to not buy RoboForm. It's a great program and quite frankly I can't imagine not having it.

Apr 12 2009 at 5:55pm Copy Link

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Michael Mortimer Oh, another benefit of RoboForm that cannot be overlooked is that it protects you against thieves using key loggers to find out your passwords and user names.

This is because RoboForm enters the information automatically without using keystrokes. So is someone has hacked or cracked your computer and installed a Trojan that includes a keystroke logger to transmit passwords, there won't be any key taps to reveal your secrets.

Also, if someone installs a Trojan looking for your passwords on your computer, it will not find any because they are in encrypted form and in a locked RoboForm file.

So this is an additional layer of protection should someone infect your computer with Trojan including a key logger.

Apr 12 2009 at 6:02pm Copy Link

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Frank Stephens I tried RoboForm but found it far too intrusive for my tastes. I prefer Sticky Password. The site has recently been updated, and the developer is working on a new version. It can be used on applications, as well as within browsers. It also automatically integrates with some applications which have password managers. Currently, none of the password managers which I've tried have reliable auto-submit, but Sticky Password typically only requires a single click (on the Login or equivalent web button) if auto-submit fails.

Apr 12 2009 at 8:45pm Copy Link

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Brad I I like this software too. Use it every day, but also might be interested in the portable version. Does the discount apply to that too?

Apr 13 2009 at 1:03am Copy Link

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Daniel H I would have the same Q as Brad I: Does the discount apply to Portable as well? If so, I would probably buy as it would not overcome my psychological barrrier of USD 20 so much.

Apr 13 2009 at 1:20am Copy Link

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Daniel H I checked carefully the web and it seems that there is NO discount for portable. Thus without discount it is not usable for me as I have Norton Password Manager installed and it does its work.
Moreover, I found KeePass at http://keepass.info/index.html which is open source, free and with many translations and I would thus save my money.

Apr 13 2009 at 1:57am Copy Link

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Michael Mortimer Excellent comments. I was already too mouthy on my comments, but forgot to mention that I use the portable license, not the desktop.

IMHO the USB portable version is what you want.

For those who don't know the difference, the desktop version chains you to one unit or PC. In other words, you can only use RoboForm on the machine you install it on. Since it ties into your registry, there is no way you can defeat or hack the program so it will work on multiple machines.

The portable version is typically installed on a thumb drive or chip inserted into a thumb drive. You can then plug that drive into any PC you are using at the time. When you remove the drive from the USB port, traces of RoboForm go with the drive and do NOT stay on the PC you were using.

I discovered the portable version is the way to go by trial and error. I found out the above AFTER I had purchased the desktop version. RoboForm never got back to me to credit the desktop price toward the purchase of the USB portable version, just a few days after having bought the desktop version.

Having used most of the password keeping programs that have come out over the years, back in the days when the Net first started, I think RoboForm is the best of the password keeping utilities. For the money you get a very secure program, but there is a learning curve.

Of course, the important thing is to be using some kind of password program and to stop using the same password for all sights. And IMHO one of the biggest mistakes people make is using Windows "auto remember" or "auto complete" feature for password entry. Those are hacked and cracked by noob computer hackers and crackers.

Apr 13 2009 at 2:53am Copy Link

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J L The Coupon: "BITSR" discounts $12 in all versions. Just go to their web site and buy the portable one using the coupon.

Apr 13 2009 at 3:35am Copy Link

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Frank Stephens Sticky Password includes an installed and a portable version. It has better security than RoboForm, an on-screen keyboard, a launcher, comments/notes, import/export, etc. It's definitely weaker than RoboForm at generic form-filling, but I have other solutions for that.

Apr 13 2009 at 11:49am Copy Link

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Mr Melby Simply, the best.

Apr 13 2009 at 2:20pm Copy Link

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Adrian Williams No feedback form the software author on the questions asked here. :(
Michael, you may have a point. It's too late this time around but will aid future customers. I'll email Siber systems direct regarding importing data.

Apr 13 2009 at 5:02pm Copy Link

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Michael Mortimer Adrian... I was wondering that in the back of my mind, if the developer would prove me right by ignoring the comments in here. But I decided not to say anything.

Here it is AFTER the promo has ended and no responses from RoboForm.

Sigh...

Apr 13 2009 at 5:37pm Copy Link

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Eugene Gindin Thank you for all your comments and feedback. Most of you are aware that we are not monitoring the BDJ message board on regular basis, but I do see from comments above that some of you are not.

While we do try our best to answer questions about our software regardless of which comment board they may appear on, the only comment board we can guarantee a response on is our own online support system http://support.roboform.c...n/?lang=en

This leads me to answer some of your comments:

1) The discount code BITSR can be applied to any product on our site, for those who feel your questions were not answered in time, we extended the BDJ discount code "BITSR" for you to still be able to apply it today. Feel free to use the buy now link on BDJ or go to our checkout page at http://www.roboform.com/p...D&dc=BITSr

2)Michael Mortimer, while I appreciate your positive feedback about the software, I have take the time to look into your complaint about our tech support. The only submitted support ticket we have from you is on 2/24/08 Where you asked for additional activations due to you refomatting of your system. We provided you with additional activations at no charge, the ticket was resolved within an hour.

In the future, if you have any questions or concerns feel free to submit a support ticket directly to our company, as I am sure you will get a response from one of our representatives.

3) Adrian Williams RoboForm - Options - User data - Import From - Firefox Passwords

Again thank you all for the feedback, if you have any questions please submit a ticket on our site.

Siber Systems Inc. - Apr 14 2009 at 3:52am Copy Link

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Adrian Williams To be fair to Eugene, I submitted two tickets this morning on their website and within a couple of hours got both answered. Good luck with your contact Michael. Up to now, I'm well satisfied with the product and the support. It's a shame roboform can't import data from a csv file but getting my firefox passwords in was a big leap forward.
So all-in-all, I'm satisfied with the product and would recommend it to others.

Apr 14 2009 at 6:00am Copy Link

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Jerry Stabell Hi. I was wondering if any users of roboform could tell me if the liscence is for an annual subscription that has to be renewed. I tend to reload window every year or 2 and want a password manager that I buy once and can reload and update every time I do this. Also do you know if there are any conflicts with the newer Internet Exlorer 8. Thnaks

Jun 2 2009 at 7:08am Copy Link

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Siber Systems @Jerry: RoboForm Pro is licensed for life. It is also fully compatible with IE8 and Vista.

Siber Systems Inc. - Jun 2 2009 at 8:08am Copy Link

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Ernest Mezei I have 2 PCs - one in my home in NY and the other in my winter home in Florida. Will this license allow me to manage both PCs depending where I am and if not, would I need to purchase a second single license for the same cost?

Thanks

Nov 13 2009 at 1:35am Copy Link

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Siber Systems Hi Ernest,

Each RoboForm license is for 1 desktop/laptop computer, so in your case you would need to purchase 2 RoboForm Pro licenses.

However...you will notice that the second license is only $9.95:-)

Siber Systems Inc. - Nov 13 2009 at 7:14am Copy Link

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Nick Kobe Hi!

When your software comes up on Bits du Jour I'd like to buy it. However, I need to know how the license is applied. I have a desktop computer and several laptops. I am the only user. Is the license per user or per computer?

Many thanks!

Nick

Nov 14 2009 at 4:14pm Copy Link

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stormy morning Can I use this special for the portable version or is it only for the installer version? If so, how can I apply the special pricing to the portable version?

Nov 15 2009 at 1:46am Copy Link

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Siber Systems Nick: The license is *per computer*. However the second license is only $9.95

stormy: The $14.95 pricing is only for the desktop version and does NOT apply for the separate USB version. However normally the portable version is $39.95 but when bought together with desktop it is $19.95 (see checkout cart when offer is live)

Siber Systems Inc. - Nov 15 2009 at 1:57am Copy Link

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stormy morning license per computer - if / when I retire the current computer, will I be able to transfer this license to the new one? Cause sooner or later I'll decide to upgrade to Win 7 & this computer probably is too old to support it properly.

I hope there's no problem in purchasing both this week's "boomer app" : Roboform to Go & this Roboform special.

Is it possible to purchase more than 1 license at the special prices?

Nov 16 2009 at 3:41am Copy Link

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Siber Systems stormy morning: License is transferable. So when you move computers you may contact support to move your license at any time.

You may purchase as many licenses as you like from either offer:-)

Siber Systems Inc. - Nov 16 2009 at 3:57am Copy Link

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Keith Anderson Hi,

I have a few questions.
1) What is the maximum length that the master password can be?
2) If the master password is 12 characters vs 48 characters, will the encryption be the same? I thought at one time you needed 48 characters to get the 256-bit encryption.
3) Is there an official RoboForm forum?
4) Is there place where we can post our wishlist for features or a place to vote on what we would like to see? I would like to see a keyfile on an USB drive to open RoboForm. Am I the only one or are there 1,000 other people that would also like to see that.

I've used RoboForm for the last 8 years and am very happy with it.

Thanks

Nov 16 2009 at 4:46am Copy Link

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Siber Systems Keith:

1) Maximum master password length is 49 chars
2) With AES you need 48 characters for 256. With Blowfish and RC6 the encryption is 256 regardless.

See here for more info on the above: http://www.roboform.com/f...l#security

3) Not at this time. We do have facebook and twitter accounts that are monitored by staff members 24/7:

http://twitter.com/roboform
http://facebook.com/roboform

4) Not at this time, this will come in the future as we expand our online community. Re: dual authentication, we've considered it but it hasn't been requested much (nowhere near 1000 times). However, you can always submit a request at http://support.roboform.com. Developers do take note.

Siber Systems Inc. - Nov 16 2009 at 5:16am Copy Link

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Chad Biggerstaff I've been using Roboform Pro for several years. It's a great program for securely saving logins, addresses, credit cards, notes, anything related to filling out a webform. I also use it to QA websites - very easy to save test data entry data and repopulate later for retesting.
Only major con is it doesn't fill out flash forms. Also there are a few web controls (Telerik/maybe C1 and DevExpress as well) that use input mask that don't properly recognize the data Roboform places in those fields.
Overall a great program that I use daily and recommend. It even works great on mobile devices.

Nov 16 2009 at 5:42am Copy Link

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Evan J. Simon:

I previously purchased RoboForm2Go Pro from the last promotion in August due largely in part to your very high level of commitment to commentors questions. I wanted to thank you for that as it speaks very highly when you see the developer actively involved.

As I don't have much time to read over all the other comments, this has likely been answered, but are you running any bundled discounts/specials along with todays discount? I did see that additional licenses could be purchased for $9.95 (I believe), but wanted to know if there were additional discounts available for RoboForm2Go and/or GoodSync.

A second question I have is if there is any specific documention I could cite in order to recommend the software to my compliance officers. We must follow some of the highest regulatory practices in the USA so this is obviously a deal maker/breaker.

I do have a feature request also for entering the master password also. I was hoping this could be easily done with an onboard keyboard or a keyfile. Perhaps this is already available, but I haven't seen it. I also apologize in advance if I've asked any questions that have already been addressed but I only have a short time to post this (which means little time for research or proofreading).

Thanks,
-Evan

Nov 16 2009 at 6:23am Copy Link

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Siber Systems Chad: Admittedly flash forms compatibility would put us one step closer to the "holy grail" or form filling/password management, unfortunately the format is quite challenging and not very common. As far as the other items you mention, feel free to send an example to support as we constantly tweak.

Also, you reminded me to mention that we have a free iPhone webapp: http://roboform.com/iphone.html

Evan: Thanks for your kind words. Yes we are, in addition to the second/third RoboForm licenses being $9.95 each, GoodSync, GoodSync2Go, and RoboForm2Go are each $19.95 when purchased together ($10/$20/$20 off respectively).

Siber Systems Inc. - Nov 16 2009 at 6:31am Copy Link

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Juline Kerr Good day -
Good day all!

I'm in a bit of a pickle. I have a client that has Roboform Pro and needs to know how to import logins & PW's from Firefox to Roboform.

I have been all over the internet and unable to find what I'm looking for. The manual that I found did not have this process in it.

Is there a manual or "how-to" for that outlines how to import logins and passwords from Firefox to Roboform Pro.

Or, if you would be so kind to let me know how to do it, that would be just great.

Thanks in advance for your help!

Juline

Mar 11 2010 at 11:45am Copy Link

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Siber Systems Julie: To import from FF (and other browsers/programs) click RoboForm icon - Options - User Data - Import

Siber Systems Inc. - Mar 12 2010 at 2:28am Copy Link

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RJ Gowan Does RoboFormPro include the functionality of RoboForm2Go? Your description in this offer implies this, but on your website, it seems 2Go is a separate product.

May 16 2010 at 5:33pm Copy Link

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A. Goyal Yes GO is a separate product and you would need to buy a separate license. I have been a loyal user of Roboform for 3 years and love it. However, it does not support Chrome/Chromium fully yet and unfortunately I switched from Firefox to Chrome for its speed (I was never a fan of IE beyond v6). There is a Chromium/Roboform integrated v4 on Roboform site but it does not have all the latest features of Chrome. Thus I switched to keypass (free open source) 2 weeks ago, put that on Dropbox so I can access it from anywhere. The data is encrypted and unlike Roboform nobody can see the names of what I stored (Roboform has an entry for each login stored separately. It is password protected but anybody can still look at your computer and know what websites you go to, not good for privacy). I miss Roboform's Identities in keypass but am sure there is a way to automate form filling in keypass. Overall Roboform is the kleenex of the password managers but its lagging support for Chrome leaves much to be desired lately. Exisiting users of Roboform can add a license for GO or another product cheaply (almost 50% off on their website after you login).

May 16 2010 at 5:50pm Copy Link

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Nick Kobe Hi! I purchased two of the USB versions when they were offered on Bits du Jour. I'm also considering buying the Pro version. However, I have a desktop and several laptops. Frankly, I only purchase software licenses that apply per user rather than per computer due to the total cost. Has the license changed? Do you now offer the license per user? Thanks! Nick

May 16 2010 at 5:52pm Copy Link

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Siber Systems RJ: RoboForm2Go is a separate license for USB drives only. Both products have identical functions otherwise. However a RoboForm Pro license will not work on a USB drive.

Ash: Thanks for answering however the information you provide is out of date. We no longer offer the custom Chromium build you mention. We have an alpha that allows the regular RoboForm toolbar to work with Chrome. We also have a pure Chrome extension that allows users to sync with RoboForm Online. Both are available at http://roboform.com/chrome.html

Nick: How many desktop/laptops do you have? The second and third RoboForm Pro licenses are $9.95 which most users believe is quite cost-effective. We currently license per machine, however we also do not charge on a recurring basis. So we have thousands of users that purchased a Pro copy for $29.95 and are still getting upgrades and phone support 5-6 years later.

Siber Systems Inc. - May 17 2010 at 3:14am Copy Link

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A. Goyal @Simon, Thanks. The Alpha release must have crossed at about the time I was switching to keepass dang :(

I love Roboform and will try it out on my Chrome.

However, it will be nice if Roboform could hide the listing of my passcards in Roboform profles until I enter a password. Else, anybody who has access to my machine can still see the sites I visit (bank, broker etc)

May 17 2010 at 4:02am Copy Link

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Siber Systems Ash: No problem. FYI the pure Chrome and FF extensions which use RoboForm Online do what you are talking about and require login, so perhaps that might work for you as well.

Siber Systems Inc. - May 17 2010 at 4:08am Copy Link

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Brad Hi Siber Systems, Will you offer the Portable USB ver. - RoboForm2Go in lieu of the Desktop ver. - RoboFormPro at 50% discount? Mindful of the price differential: USB-2Go ($39.95, less 50% = $19.95) vs. Desktop-Pro ($29.95, less 50% = $14.50) Thanks, Brad

May 17 2010 at 5:26am Copy Link

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Siber Systems Brad: We offer a $20 discount from RoboForm2Go (ie net price $19.95) if purchased together with RoboForm for desktop in this current offer.

However if you only want to purchase RoboForm2Go we will offer a similar large discount via Discount Deals and Bits Du Jour at a later date.

Siber Systems Inc. - May 17 2010 at 5:44am Copy Link

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_*_ If one wants to stop using RoboForm at some point, how difficult is it for the user to take back managing their passwords if they so choose?

Thanks

May 17 2010 at 6:34am Copy Link

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Siber Systems M B: You can export all of your RoboForm Data at any time. In addition, we offer an unconditional 30 day money back guarantee and have an A+ rating from the BBB, so you can refund no questions asked.

Siber Systems Inc. - May 17 2010 at 7:00am Copy Link

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Bob Criswell I already have several licenses and would like to add one or two more. Is there a way to add purchases from bitsdujour to my existing account (name & order ID) so I can group the new purchases with the old?

May 17 2010 at 7:11am Copy Link

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A. Goyal Yes, I can vouch for export of roboform data to most other programs. However, now that it supports Chrome, I would have no reason to go anywhere else :)

May 17 2010 at 7:13am Copy Link

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Siber Systems Bob: if you buy some licenses via the Bits Du Jour promo, all you need to do is send me the new order ID via email at s2davis (at) siber [dot] com and I will merge them for you. Does this work for you?

Siber Systems Inc. - May 17 2010 at 7:37am Copy Link

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_*_ Simon, I purchased RoboForm and would like to know if I can change the email that seems to be on record with you after purchase?

I typed in my email but it appears to be using my paypal email instead. I would like to change to my normal/regular mail if possible.

May 17 2010 at 7:43am Copy Link

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Bob Criswell Merging my new licenses with my old works fine. Thanks for providing a way of keeping things simpler for me.

May 17 2010 at 7:44am Copy Link

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_*_ Oh, I have not activated yet, thinking it will lock into that email.

May 17 2010 at 7:44am Copy Link

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Siber Systems M B: You may email our support at http://support.roboform.com 24/7 to change your email on file. FYI activation is unaffected by this.

Siber Systems Inc. - May 17 2010 at 8:12am Copy Link

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_*_ Thank you very much

May 17 2010 at 8:15am Copy Link

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Guys - I thought you'd all like to know that you can change your
BitsDuJour user icon, cute huh? Just log in and click on "Profile" in
the top right navigation.

BitsDuJour Admin - May 17 2010 at 8:46am Copy Link

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_*_ Nico, how's that! :o)

May 17 2010 at 8:55am Copy Link

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Much better M B! (Sorry for hijacking your thread here Simon)

BitsDuJour Admin - May 17 2010 at 9:46am Copy Link

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Denis Gauthier LastPass is free and better!

May 17 2010 at 11:16am Copy Link

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Nick Kobe Hi Simon! I personallly have one desktop and 6 laptops (including netbooks, tablets, gaming, and standard laptops with various deminsioned LCDs). In addition, my 7 year old daughter has 2 laptops and my wife has 1 desktop and one laptop. However, I'm only interested in the product for my computers. It seems pointless to pay to install software on more than one computer when you can, as a practical matter, only use one at a time unless you can work multiple keyboards and accompanying mice! Not trying to give you a hard time. I purchased 2 of the USB versions, but have not used them since I'm concerned about them being lost or miss placed. Where is the pricing for multiple copy purchases Thanks! Nick

May 17 2010 at 4:19pm Copy Link

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Due to the overwhelming response Siber Systems Inc. has agreed to extend this deal for another day - Enjoy!

BitsDuJour Admin - May 17 2010 at 5:00pm Copy Link

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wiseolowl - Before you part with the dollars, look in to Lastpass. Brilliant stuff and very very secure. Free if you want, but more secure if you part with a few dollars. More secure than RoboForm especially if you use a Yubikey. I used RoboForm but didn't like it and moved in favor of Lastpass.

May 17 2010 at 5:30pm Copy Link

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Roger Thomasson For general questions or concerns regarding Bits du Jour, please use our contact form: http://www.bitsdujour.com/contact/

BitsDuJour Admin - May 18 2010 at 1:39am Copy Link

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Siber Systems Marek: What computer magazine did you read this in? This is completely inaccurate. We do NOT store data unencrypted in memory. To our knowledge there has never been a documented instance of compromised encrypted RoboForm data. We use AES 256 encryption by default and our software is used by Fortune 500 companies and the US government which have put RoboForm through multiple security reviews.

Nick: No problem, the checkout link we use here does not allow that many purchases. I will email you a link separately via the email you are using for BDJ. FYI if you lose a USB key we do not charge extra for a replacement license.

Denis/wiseolowl: There are many free and paid competitors to RoboForm that have sprung up in the 15 years that Siber Systems has been in business. In our experience there is no such thing as a free lunch-remember Gator? We are a small company with professional staff and a proven business model. We charge a fair price to support the continued development of our software. You can rest assured we will be around for another 15 years at least.

Siber Systems Inc. - May 18 2010 at 1:59am Copy Link

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Roger Thomasson @ Marek I've deleted your comment. Sorry, but it tripped my spam 'spider sense'. If you can provide me with specific details regarding this alleged magazine article, feel free to do so at roger (at) iconico (dot) com. -r

BitsDuJour Admin - May 18 2010 at 2:09am Copy Link

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M M The test was performed by our local edition of Computer Bild. I will provide more details to Roger. @Simon: as I understood (it was not fully precisely described), the testers found user names and/or passwords in memory while the RoboForm was running, and according to them a virus or trojan could search the memory and copy the confidential data. They did not refute your encryption of data on disk or pen drive. I am actually the owner of a licence and was considering extending it to my whole family, so I am simply interested in fixing this issue (if real), not discouraging other potential buyers.

May 18 2010 at 4:03am Copy Link

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Siber Systems Marek: We do NOT store RoboForm Data unencrypted in memory at ANY point in the process. If the magazine would like to submit a documented proof of concept with real life data and scenarios they are free to do so-to our knowledge they have not done so. However the claim you are repeating is 100% false.

Siber Systems Inc. - May 18 2010 at 4:26am Copy Link

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M M @Simon: I am glad to hear that, as an owner of a license :) I sincerely doubt the magazine will submit anything to you on their initiative (why would they do so?), so if you want them to correct this I provided some more details to Roger.

May 18 2010 at 5:13am Copy Link

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Siber Systems Thanks Marek. By 'submit' I mean 'publish'. FYI we also have 24/7 email and phone support from 8 AM - 8 PM EDT if you have any more technical questions.

Siber Systems Inc. - May 18 2010 at 5:47am Copy Link

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J Pieper Is there a simple way to purchase a gift license to RoboForm Professional for a friend with the Bits du Jour discount? I already have several licenses to your products in my name, but want this purchase to be registered in the friend's name for installation on his computer.

May 18 2010 at 11:12am Copy Link

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Siber Systems Absolutely J Pieper! On step 2 of the checkout select the 'Buy as a Gift' option and enter your friend's name in the 'Delivery Address' field If you enter your name in the Billing Address tthey will only receive activation instructions, not the invoice.

Siber Systems Inc. - May 18 2010 at 11:16am Copy Link

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Peter Walker Hi there,

I'm building a new PC. I already have Roboform Pro licensed on two computers - is there anyway I can transfer one of the licenses to the new PC, or will I have to buy a new one?

Thanks.

May 29 2010 at 12:27am Copy Link

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Siber Systems Peter: You can set this up by contacting http://support.roboform.com or calling 1 877 ROBO FORM. There is no need to purchase an additional license.

Siber Systems Inc. - Jun 1 2010 at 3:56am Copy Link

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Peter Walker Thanks Simon, that's good to hear. It'll be 2 - 3 days before I finish the new build. Thanks for the reply.

Jun 1 2010 at 8:59am Copy Link

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