Virus Scan for Family Tree Heritage Gold

Bryan Darby Unless I've missed something, your page lists resources (Ancestry.com, RootsWeb, WorldVitalRecords.com, Mamma Search etc.) but omits any reference to the costs involved. Should we assume that searches on these websites will be free to FTH8 users or only available to the sites' registered subscribers?

Sep 13 2012 at 1:57am Copy Link

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Marilyn Holkham I too would like to know the answer to that question Bryan. I know that rootsweb,World Vital Records are free already. I don't know anything about mamma search, but this would certainly be worth buying only if ancestry were free

Sep 13 2012 at 10:07am Copy Link

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Bryan Darby It looks like I've found the answer.
I took a trip over to the Individual Software web site and discovered the following note printed very faintly at the bottom:
'* Family Tree Magazine, February 2003.
Records may require memberships to genealogy Web sites. Free trial subscriptions are included and may require credit card authorization. Genealogy records and Web sites that support genealogy records are subject to change. Details inside.'
However, it is dated 2003. Do you think it'll be free now? Hmm! Unlikely, I think...

Sep 14 2012 at 2:01am Copy Link

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Rick I currently own Legacy Family Tree and have looked at Family Tree Heritage in the past. At the time, I went with Legacy because a free standard version, extensive descriptions, and demonstrations were available for free.

I was ready to purchase Family Tree Heritage today at a discount until I noticed that too many licensing policies are incompatible with my consumer needs.
Specifically:
1. “Transfer of a license to another owned computer is not allowed.”
2. “This promotion cannot be used to upgrade or extend an existing license.”
3. “Online license activation is required with a hardware footprint, and 1 installation per footprint.”

With hundreds of applications on my computer, I personally can no longer purchase products unless the software manufacturer offers automated Internet based activation and deactivation, an equivalent on-the -fly alternative, such as a licensing portal, or no activation restrictions. Hopefully the manufacturer will consider a more contemporary, flexible and consumer friendly licensing model for future versions.

Sep 16 2012 at 8:36am Copy Link

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Edward Smith I agree with Fredrick and will pass for the same reasons.

Sep 16 2012 at 9:25am Copy Link

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Stefan Hauber Is there access to the refered websites included?

Do these also allow to look for ancestors in foreign countries, like Germany or Czechoslovakia?

Jan 17 2014 at 7:06am Copy Link

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Anthony Myers I am currently a member of Ancestry.com and have about 15 family trees online. I know this will download the data of the various trees however, will this be interactive with Ancestry where I could make changes via my PC and then publish it back to Ancestry to update the online trees (two-way communication)?

Jan 18 2014 at 11:49am Copy Link

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Tomasz Lisowski Transfer of the license to another computer not allowed? What if I have to change my PC or have to exchange some components? That's a bit harsh to deny access to your software in such circumstances ...

Jan 19 2014 at 2:16am Copy Link

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Rick Looking at the terms-of-use and the options to upgrade to version 9, this is probably not a very good deal.

That is, when considering the options, costs and benefits for someone interested in moving to version 9: Purchasing version 8 at $14.99 and the version 9 upgrade at $24.99 would be $39.98. However, this purchase “cannot be used to upgrade or extend an existing license.” The cost of the current version 9 (new) is $39.99 or $0.01 more. Purchasing an older version that should be eligible for upgrade would run roughly $11.05 and up on eBay and $19.99 and up on amazon for version 8 (i.e., at the time of this post and all advertised as new). Conclusions: probably only a good deal for someone that is interested in an old version of the software that understands the purchase cannot be used to upgrade to version 9.

The deal breakers - Too many licensing policies are incompatible with my consumer needs as stated at the time of this post:
1. “Transfer of a license to another owned computer is not allowed.”
2. “This promotion cannot be used to upgrade or extend an existing license.”
3. “Online license activation is required with a hardware footprint, and 1 installation per footprint.”

Jan 19 2014 at 11:16am Copy Link

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Alexis Baranek This does NOT tell us if (and I imagine we would) we have to pay the subscription prices to use the sites such as ancestry.com. Additionally your computer dies and you get a new one and you can't install it on the new computer!!

Jan 19 2014 at 1:58pm Copy Link

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Chaz Stipkovic Got to agree with the others. No license transfer for crashed or upgraded PC = No purchase.

Jan 19 2014 at 3:24pm Copy Link

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Kathie Gilbert I was going to buy this until I read I can't put it on a new computer

Jan 20 2014 at 12:37pm Copy Link

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Steve Hull So is there any comparable upgrade price for the new version? I just purchased version 8 on January 19th. It would be nice to be able to upgrade at a special price as well. Happy customers are good recommendations.

Apr 8 2014 at 7:47am Copy Link

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Cheryl Schwartz Is it compatible with ancestry.com Family Tree Maker? I have 600 people in my Family Tree and would hate to start from scratch.

Apr 10 2014 at 7:16am Copy Link

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Individual Software Support Family Tree Heritage Platinum can import GEDCOM file formats. Before uninstalling Family Tree Maker, make sure to export your data files to a GEDCOM file format for easy importing in to Family Tree Heritage Platinum.

Individual Software - Apr 14 2014 at 12:07pm Copy Link

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Individual Software Support Steve - We will provide you a download link to Family Tree Heritage version 9 at no cost.

Individual Software - Apr 14 2014 at 12:09pm Copy Link

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Steve Hull Alison,

I got an email Jerry Galindo and he sent me the necessary info for the upgrade. Thank you very much. I very much appreciate it and will definitely recommend your program. I really like it. Thanks again.

Steve

Apr 14 2014 at 12:17pm Copy Link

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Individual Software Support You are very welcome! Enjoy.

Individual Software - Apr 14 2014 at 12:21pm Copy Link

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Cheryl Schwartz I purchased and installed the software. I imported my GEDCOM account. I used it for 2 hours and was totally frustrated. It is not better than FTM. I dislike it and I immediately asked for a refund. I never got a response. How do I get a refund?

Apr 14 2014 at 1:00pm Copy Link

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Individual Software Support Cheryl - I am sorry you are having difficulty. A member of our technical support team will be contacting you.

Individual Software - Apr 14 2014 at 1:16pm Copy Link

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Cheryl Schwartz I don't need technical support. I need a refund.

Apr 14 2014 at 2:45pm Copy Link

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Individual Software Support Yes, they can assist with a refund.

Individual Software - Apr 15 2014 at 10:29am Copy Link

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Cheryl Schwartz Thank you. Have them contact by e-mail instead of by phone.

Apr 15 2014 at 10:53am Copy Link

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Mariusz Lewandowski "Transfer of a license to another owned computer is not allowed."

I was seriously interested until I read this. No, thank you.

May 20 2015 at 7:31am Copy Link

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Clive Richards Reading their website all you are getting is the software to create a family tree and a free trial of the services at ancestry.com (which you will only get if you have not signed up before. You also have to give credit card details for access to records.
This looks otherwise to be decent software but you need to be prepared to spend considerably more money if you are going to research your family tree to some detail. From what I can see membership to ancestry.com/ancestry.co.uk usually comes with a software bundle but I have not used either so cannot comment whether this is better than theirs. It is GEDCOM compatible which means that you can export/import to/from other genealogy software

May 22 2015 at 2:06am Copy Link

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Individual Software Support Mariusz,

The activation code that is included with Family Tree Heritage allows installations on up to 3 separate computers that you own. You can transfer the license to another owned computer.

If you encounter any problems with the software, please let us know.

Technical Support Department
Individual Software

Individual Software - May 22 2015 at 4:20pm Copy Link

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Individual Software Support Clive,

You are correct that you are purchasing the Family Tree Heritage product that organizes your family tree information in an organized tree format. This product has been updated many times and is a very popular product.

Importantly, the product allows a FREE access to Family Search that is provided FREE to all courtesy of the Mormon Church. This database has a billion records. On the other hand, Ancestry.com is a separate company that is a pay per service program that requires your credit card to even access the time limited free trial we offer. After the Free Ancestry.com trial you are not required to continue that service if you don’t want it. Many people do find what they offer valuable and continue with them. And yes, Ancestry.com has a Family Tree program, as well. We, of course, believe Family Tree Heritage is best of breed.

If you encounter any other problems, please let us know.

Technical Support Department
Individual Software

Individual Software - May 22 2015 at 4:23pm Copy Link

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Individual Software Support Clive,

You are correct that you are purchasing the Family Tree Heritage product that organizes your family tree information in an organized tree format. This product has been updated many times and is a very popular product.

Importantly, the product allows a FREE access to Family Search that is provided FREE to all courtesy of the Mormon Church. This database has a billion records. On the other hand, Ancestry.com is a separate company that is a pay per service program that requires your credit card to even access the time limited free trial we offer. After the Free Ancestry.com trial you are not required to continue that service if you don’t want it. Many people do find what they offer valuable and continue with them. And yes, Ancestry.com has a Family Tree program, as well. We, of course, believe Family Tree Heritage is best of breed.

Individual Software - May 22 2015 at 4:26pm Copy Link

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Tomasz Lisowski Still no right to transfer the license to another computer :( The possibility to install on a computer AND a laptop makes this hindrance a bit easier to live with, but it still can be a deal breaker for some people ...

I am just curious ... what's wrong with a license holder being able to deinstall the software and install it again on another computer he owns (uninstallation could invalidate the hardware footprint taken during the installation)?

Or what if a hard drive dies in a laptop and the owner restore the system disk image on a new disk (hardware change!)? What if the license holder would like to upgrade some components of his desktop PC - would that invalidate the hardware footprint?

Aug 20 2016 at 10:08am Copy Link

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Tomasz Lisowski One more question: Do any of the resources mentioned in the description (Ancestry.com, etc.) cover the individuals born and having lived in Poland? I think that these resources are rather focused on countries like US, UK and some western European countries, but not Poland.

I would appreciate some details thereabout, since this affects my decision as a potential buyer ...

Aug 20 2016 at 10:15am Copy Link

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Tomasz Lisowski In the reply from 22nd May 2015 the vendor wrote:
"The activation code that is included with Family Tree Heritage allows installations on up to 3 separate computers that you own. You can transfer the license to another owned computer.".

The fine print still mentions that transferring the license is not allowed. Moreover, the fine print also says, that it is possible to install the software on a computer and a laptop (i.e. 2 installations). The above comments mentions 3 installations.

Please make it clear what is the case ...

Jun 22 2017 at 11:17pm Copy Link

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Tomasz Lisowski Can I find somewhere a comparison between version 9 and 15?

Jun 22 2017 at 11:36pm Copy Link

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Jim Buchanan Great. I just bought it and tried to install it on my wife's machine. Everything seemed to get installed until my antimalware program said "Hey, guy. there seems to be a problem" I told it to install it anyway. Might be a mistake to do that but I trusted bits to get great programs so I continued. It said it had finished installing on the lower half of its installer and said it was copying files on the top part. Never did stop. So I ended the installation. It never gave me an icon on the desktop nor did it ask me if I wanted one. So I went to Program Files(x86) and founds the exe file. I ran it and it started up by asking for the code which I inputted. Then it started to ask for other stuff and since it is a surprise for my wife I attempted to shut it down. Finally, I had to restart the computer.
My question - Can I reinstall it? or Do I just let it go and make my own icons?

Nov 26 2017 at 10:29am Copy Link

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jckinswo My suggestion would be to pause your anti-program(s) while doing the install. Shouldn't be any risk with this software. Remove the first "install" and try again but with the anti program paused or turned off. "Should" go smooth. Once installed, turn the anti-mal and anti-virus (if separate) back on.

Nov 26 2017 at 11:25pm Copy Link

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Gridleak "Transfer of a license to another owned computer is not allowed."

This is always a deal breaker for me. If I get another system or upgrade my present one, I refuse to pay for a program I have already paid for once.

I never understood this fine print I see here often. Maybe someone could explain exactly why this rule is insisted upon please? This isn't the only company that requires it.

Apr 21 2018 at 4:25am Copy Link

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Paul User Pass. Get your licensing worked out as per other comments above and I'll buy.

Apr 21 2018 at 4:42am Copy Link

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Kenneth Kinderman Any limitations? Number of individuals? Costly upgrades or add ons?

Sep 8 2018 at 6:04am Copy Link

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Paul User I too have been considering doing my family tree. But you can never guarantee a family tree is 100% accurate, right? One indiscretion and the whole thing is made invalid. Put another way, you usually know who your mother is. But you can't always be 100% sure you know who your father is. Somebody has a "bit on the side" and it all goes pear-shaped. It happens. Quite a lot.

Sep 9 2018 at 2:00am Copy Link

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Peter User "Transfer of a license to another owned computer is not allowed." So my PC fails or I buy a new one, I would need to buy a new license for Family Tree Heritage. No thanks. This restriction made me decide not to buy.

Sep 9 2018 at 6:37am Copy Link

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Katie User My daughter and I have been working jointly on our family tree. She is in a different city from me, but we are one the phone and messenger/email every day about our genealogical and dna research, and we save our findings in the cloud so we can each access and update them. Can her computer (which I did buy for her incidentally) be one of my 3 with this license? Thank you

Sep 9 2018 at 10:24am Copy Link

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Metta Zetty What options do we have for transferring the family tree we create (at death) to another family member who owns a license to this software?

As I see it, the primary value in creating a family tree is lies in sharing it with others.

Dec 16 2018 at 11:16am Copy Link

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Mr Dave What file formats can be used for importing and exporting data, other than "Family Tree Maker"?
Can multiple pictures of a person be saved in their record?
When information is found on the web, can it be easily imported or does it need to be typed into the program?

I like your fan and pedigree charts, nice layout.

Jun 23 2019 at 9:11am Copy Link

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Peter User Under 'The Fine Print' it states: 'Transfer of a license to another owned computer is not allowed.'

Does this mean that if I need to replace my computer, I need to buy a new licence? If yes then that will prevent me from buying.

Dec 22 2019 at 4:18am Copy Link

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Colin McAllister Can I suggest the developer adds a few more screenshots to show what the software is capable of? I seached for other images, but the two shown here kept coming up time and time again.

FTHP offers tagging - I'd like to see what that looks like. I like to look at images of my family past and present and enjoy spotting the genetic similarities - yet I can't see a single image of how FTHP handles pictures.How does an "Interactive Research Timeline" work and what does it look like?

Yes, I could download a trail and play around with the features. But I could do that too with Heredis, Legacy Family Tree, Reunion, Brother'sKeeper, Family Historian, etc, etc. Life's far too short to install, trial and uninstall that lot! I'm an old man. Please show me some pictures - while I'm still here :-) - that will convince me to buy this geneoloogy software instead of one of those others. Thanks.

Dec 22 2019 at 5:02am Copy Link

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Edward Pritchard Jr Does this come with Ancestry.com or do i have to buy it separately ?

Dec 22 2019 at 7:51am Copy Link

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Barry Barwick Can this be used in the UK, does it search English birth, deaths and marriage records? Thanks

May 13 2020 at 2:59am Copy Link

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Yrral Rellim I have purchased, downloaded, and registered the software. Now the program wants me to set up a "Family Search" account, BUT there are no instructions as to how to do that.

PLEASE give me the link and\or the explicit procedure to set up a "Family Search" account.

May 1 2021 at 4:48am Copy Link

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Kenneth Kinderman this whole thing is rather deceptive, too many restrictions, hidden clauses, looks like a bad experience

May 1 2021 at 6:54am Copy Link

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Yrral Rellim Thanks for the reply. I would like to pursue a bit farther before I make a final determination. Spouse wants family tree very much ......

May 1 2021 at 7:19am Copy Link

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Individual Software Support @Yrral - We're sorry to hear you've encountered some issues with your download. Please reach out to our Customer Care team, and they will happily resolve your issue. customercare@individualsoftware.com.

Individual Software - May 2 2021 at 1:38pm Copy Link

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Individual Software Support @Kenneth - Sorry to hear that. If there is a particular issue you'd like resolved or much information on, please do reach out to customercare@individualsoftware.com, and they will definitely resolve your doubts. Take care.

Individual Software - May 2 2021 at 1:38pm Copy Link

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Yrral Rellim Thank you all. I will reach out to Customer Care.

May 2 2021 at 2:00pm Copy Link

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Susan User Yrral Rellim - Go to FamilySearch.org and sign up. Its free.

May 2 2021 at 6:19pm Copy Link

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Susan User Do you have to post your family info to familysearch.org?

May 2 2021 at 6:22pm Copy Link

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RC "Transfer of a license to another owned computer is not allowed." Nope. Pass.

Mar 25 2022 at 9:55am Copy Link

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