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What are people saying about PDF-XChange PRO

Florence De-Drymond (1). Can these documents be read on the sever with a normal adiobe pdf reader?

(2). Can we create an hidden hyperlink in the pdf text which can be seen by an adobe reader?

(3). Does it incorpoarate hover and underline in the pdf text as say an acrobat pro 6-9

Oct 19 2009 at 12:54am Copy Link
John Verbeeten Hi Florence,

1: All files are 100% PDF format compliant and can be read by any appropriate reader - inlcuding Adobe's Acrobat.

2: You can via either the Office Addin - which provides advanced integration with MS Office components when creating new PDF files and is added to your toolbar - or post file creation using the advanced functionality in the PDF-XChange Viewer PRO also included.

3: You can underline text using the PDF-XChange Viewer and I have to say I am not familiar with the term 'Hover' so would need more info to provide an answer.

Tracker Software.
David Dinwiddie This product produces the smallest .PDFs of any I've tried. It is also one of the fastest performers. The tools allow you to unlock and manipulate secure PDF's, easily select pages from multiple .PDF files to create a new one. I paid full price and think its worth every penny.
Oct 23 2009 at 1:31pm Copy Link
John Verbeeten Thank you David - very much !

Your comments and kind words are very, very much appreciated !!!

John V
Tracker Software Products Ltd.
xCurt Oh, I didn't see this offer! Arghh!! I've just purchased the PRO Viewer but it really isn't the same, and being early retired I cannot afford the full monty :-(
Nov 2 2009 at 1:41am Copy Link
John Verbeeten Hi Curt,

You can use your Viewer license to upgrade at a discount to PDF-XChange PRO :

See here :

Piotr User Hello,
Could I purchase this software at discount price 40 percent.
Piotr bawolek
Nov 2 2009 at 7:27pm Copy Link
John Verbeeten Hi,

I regret the promotional offer has now expired - so unless you have a license for the PDF-XChange Viewer PRO, which would entitle you to an upgrade discount - the opportunity, for now at least has passed.

Sorry to have dissapointed you.
Cassiano qs Can I include 3 years of product maintenance ?
Jan 27 2012 at 5:36am Copy Link
John Verbeeten You can indeed - but not maintenance is not offered at a discount - the standard rate will apply.
hope that helps
Cheryl Rutherford I have this software and used it where I worked. IT IS SIMPLY AN AWESOME APP! If you do a lot with PDFs, you will LOVE this product!
Jan 27 2012 at 6:30pm Copy Link
Tazzie After the year of free upgrades, what will be the charge for upgrades .... discounted?
Jan 29 2012 at 4:21am Copy Link
John Verbeeten Hi,

after the first year of upgrades free - you can choose to purchase an additional year or 2 of maintenace if you did not do so when purchasing - at purchase time you can do so for 15/25% of the purchase price - if you do so after this the cost is 17.5/30% of the then RRP.

If you choose to do neither - the upgrade cost will be calcualted based on how long it is since your free maintenance ran out and the then current retail price and this cannot be predicted until that time - but obviously the less time since your purchase the less expensive it will be.

Hope that helps
Max Frenkel I have PDF X-Change 4 Pro on two of my computers and I use it (since version 3) quite often to clip, rotate and extract pdfs. Is there any difference to this version here? And could I also use it on two computers?
Jan 29 2012 at 5:19pm Copy Link
H. H: Hallo,
I bought pdf xchange pro several months ago at regular price and nevertheless I never regret buying, since it´s a really good pdf-editor. Apart from the features mentioned, I alos appreciate the integration in internet explorer, which allow to save a whole or a selected part of a website to pdf.
The support has always been firendly and reliable. So even more at this discounted price I´d really recommend buying pdf xchange pro, if you need a versatile, good pdf-editor
Jan 29 2012 at 5:19pm Copy Link
John Verbeeten Hi Max Frenkel, If you already own a license for PDF-XChange Pro, this promotion is for the same product, and es we extend our single user license to cover a primary use installation and a second installation is allowed for one other machine, such as a laptop.

You get the latest build of the product from our Downloads page as we are currently on build 4.0.201. Please email if you have any questions.

Michael K @ John Verbeeten - vendor

Hi John, I just went to make the purchase with the addition of the 3 year upgrade option.

Based on your post above which said upgrade protection can be bought as follows, "at purchase time you can do so for 15/25% of the purchase price" I calculated that 2 years could be purchased for 15% of our purchase price of $44.40 which amounts to $6.65 or 25% for 3 years which comes to $11.10.

However, the maintenance plan in the shopping cart is not being related to the purchase price and 3 years is being priced at the full rate $18.50 and not $11.10 based on purchase price.

I have not made my purchase at this time pending your response and hopefully the cart charge being updated accordingly.


Jan 30 2012 at 12:20am Copy Link
Richard Paris Hi. Does this Pdf-XChange Pro package also include the Portable version of the Pdf-XChange Pro Viewer - so that the viewer could be installed on USB stick?

Thanks. RP.
Jan 30 2012 at 12:33am Copy Link
Gonzo @Michael K
according to the second post (reply from John Verbeeten to first question), the maintenance upgrades are not discounted for today's promotion.
Jan 30 2012 at 1:40am Copy Link
Michael K @ Gonzo

Thanks for pointing me there and I do see it now although it runs counter to John's later post which refers to upgrade maintenance being based on "purchase" price.


Jan 30 2012 at 1:48am Copy Link
John Verbeeten Hello Michael K,

The maintenance prices are calculated based on the current retail price at the time you purchase the respective maintenance package. Today's promotion on BitsDuJour is a special case, and the "purchase price" in my first reply should indeed have been "the current RRP".

To Richard Paris,
Yes - the license for the full Pro package allows you to use our Viewer as well (including it's portable version).
Michael K @ John Verbeeten - vendor

In light of Gonzo pointing out the maintenance upgrade issue, all I can do is make this a "begging letter" to you John to extend the discount to the upgrade protection part so that is does become 15% or 25% of the "purchase" price depending on whether one takes the 2 or 3 year option.

Hopefully, that is also a win/win for you too as more of us will be encouraged to take that option :-)


Jan 30 2012 at 2:45am Copy Link
Richard Peters Anyone done a compare with Nitro pdf ?
Jan 30 2012 at 9:40am Copy Link
Yapues Is PDF forms creation supported within the application or for users of MS Office 2007 & 2010?
Jan 30 2012 at 9:57am Copy Link
John Verbeeten Hi Carlos,

Currently Forms creation is only supported through MSOffice 2003 webforms conversion, but once the new Viewer is released at the end of May, we are working on providing plugins for the new line including a forms designer, being developed later in the year.
Michael K @ John Verbeeten

I just purchased and received e-mail confirmation but nowhere in the e-mail or invoice can I find any details of the additional maintenance I purchased or details of the period I am covered for..

Am I looking but not seeing it ?

For my records, I would like to see this information in the e-mails sent to me so can you please confirm where it is or when it will be sent to me.


Jan 30 2012 at 10:22am Copy Link
John Verbeeten Hi Micheal,

I've just sent you a copy of your invoice that includes the maintenance information you require.

Thank you for your order.
Giganto Pithecus I own this software and it is just great. PDF-XChange Viewer is another Tracker Software product that I would highly recommend. Both are well worth the asking price and with the discount offered here, you just can't go wrong.
Jan 30 2012 at 11:17am Copy Link
Michael K Thank you John but no copy invoice has arrived.

I was able to access the original invoice online from the original e-mail I received but I did not see any maintenance information on that.
Perhaps the invoice you intended to send but has not arrived including in my junk mail folder, is different.

Perhaps you can try again please.

Failing that, I will write to support rather than clog this conversation up.


Jan 30 2012 at 11:38am Copy Link
J L Hello,

Is there any way to convert images to PDF without altering them or inserting them in a page? I mean be able to create PDFs in the same way as "Image to PDF" do (
Is it possible to extract images from a PDF without reconverting them? Similar to "AVS Document Converter"
Is it possible to edit PDFs (remove an image, text, etc) without converting them to other editable format?
Is there another way to convert web pages to PDF without using your Internet Explorer toolbar or using the printer and lose links?
Is it possible to add PDF's link content to the bottom of the PDF? The link's context menu only has two options: "Open URL in Browser" and "Copy Link Location" (Add Link content to the PDF).
Jan 30 2012 at 11:44am Copy Link
John Verbeeten Hi Michael K,

I've sent you an email again from

John Verbeeten Hi J L,

Your inquiry is a bit lengthy to reply in the comments here please forward your questions to And we'll be glad to answer them.
Yapues Will the future forms designer be included as part of PDF-XChange PRO? Thanks.
Jan 30 2012 at 12:21pm Copy Link
John Verbeeten We anticipate there will be a simple forms editor option allowing you to modify existing form fields and add simple options and parameters - but the full PDF Forms design Plug-in will when released be an optional item with a price tag of approx $12-15 retail.
Michael K Got the e-mail this time John.


Jan 30 2012 at 1:31pm Copy Link
Mr Jay Mr J - Hi I have read great reports about PDF-XChange so I tried the Viewer v2.5.201 but on launching it it gave a Blue Sceen STOP 7F.
I tried the portable version next and it did exactly the same. I also tried an earlier PRO version which I had meant to try ages ago (v4.0165.42.2) and it also gave a BSOD. When this happened the 1st time I had Opera and Chromeplus running. I Lost Opera Bookmarks (which I managed to find eventually in a tmp file) and the Chromeplus preferences had become corrupt and it deleted all my Extensions. Rather annoying. (I am running Windows XP SP3). I have looked online but can't see a solution to this. Any help would be very welcome as I would like to give the product a chance especially with the discount today.
Jan 30 2012 at 2:36pm Copy Link
lisba f @ H. H. and John Verbeeten - vendor

The program "allows to save a whole or a selected part of a website to pdf"?? That's a fantastic feature... I downloaded it but I cannot see that option - any help, please?
Jan 30 2012 at 2:45pm Copy Link
John Verbeeten Hi Mr Jay, Seems odd to me, all of our software is supported in Windows 2000 or later including XP, Vista & Win 7. Please contact for help with your problem.

Thank you.
John Verbeeten Hi Lisba F,

The PDF-XChange 4 PRO includes MSOffice integration of which the Internet Explorer is a part of. Using IE the program installs a toolbar icon in IE for converting webpages, preserving the embedded links.
lisba f @ John Verbeeten - vendor

I cannot see the toolbar icon in IE for converting webpages.
Jan 30 2012 at 3:33pm Copy Link
John Verbeeten Hi Lisba,

You may need to View-Toolbars and select the PDF-XChange toolbar to be visible.

Hope that helps. If you require further assistance, please email
Anuwat Ngowchieng Need the promotion again soon.
Jan 31 2012 at 10:25am Copy Link
Chintan Karnik
Jun 24 2012 at 7:44pm Copy Link
Don Evans I'm retired and need to divest myself of a large quantity of paper records (family stuff. School, college & university notes etc). Converting most of this to PDF seems to be a good option, especially since PDF A is now an international standard format (ISO). My tests so far have shown that the trial version of PDF-Xchange Pro has everything I need to do this, but, it's rather expensive for my pocket. Is there likely to be a promotion on this soon?
Mar 8 2013 at 11:14am Copy Link
Danny What are the differences between PDF-XChange viewer PRO and PDF-XChange 4 PRO?
Apr 25 2013 at 1:12am Copy Link
John Verbeeten Hello Danny,

The PDF XChange Pro is a bundle package that includes the Viewer, PDF Tools and our PDF XChange Standard printing drivers. The Pro bundle is also already in it's fifth version.
Tazzie I would like to express an appreciation for all your hard work responding to all the comments and questions here ... definitely a HUGE plus when it comes to selecting software!

I also would like to request some additions to a wish list for future Tracker products (not sure which ones, as I'm still sorting that out :/):
1. Please do a BDJ promotion of PDF-XChange 4 PRO (This is for both Tracker and BDJ staff).
2. Please make products compatible with other browsers such as Firefox and Chrome. Many of us do not use IE, and not being able to use Firefox (which I've heavily customized to meet my browsing habits and needs) would greatly hamper my use of PDF products. I use the internet a great deal, and I also use the PDF format a great deal.
3. I use MS Office 2010, so the more I can use my PDF software with both Firefox and MS Office 2010, the higher my productivity will be and I'll be that much closer to Cloud 9 :)

Thanks for your support of such great products and for not forgetting your end users ;)
Apr 27 2013 at 8:46pm Copy Link
Ricky Rick Looking forward to the next deal for PDF-XChange PRO.

There are 212 people who want to get this software as of this writing.

Hope it's soon. I'm ready to buy NOW!!
Mar 24 2015 at 8:17am Copy Link
Danny I use this wonderful tool already 2 years. Have very much, and am very happy with it ! This is a TOP product of its kind !
May 11 2015 at 2:03am Copy Link
_*_ Hoping for a better deal at some point. Owned it in the past, and liked it, but would really like to see it at least 50% off.
May 11 2015 at 4:14am Copy Link
CJCotter This IS a wonderful program that I also have been using for over two years. However, it has one big flaw. There are some digital books that when you attempt to highlight a line of text, it will also highlight half of the next line. They promised to contact me when they get this fixed. They have yet to do so.
May 11 2015 at 4:43am Copy Link
Ela S. Bought this excellent program 4 years ago and it's best PDF program with many options. Still works on Win 8.1 tablet,

Is there an upgrade policy link available for existing customers?
May 11 2015 at 6:30am Copy Link
Ricky Rick Currently using the FREE PDF-EXChange Viewer.

Can I install the PDF-EXChange Pro version on top - or must I uninstall the PDF-EXChange Viewer version first?

May 11 2015 at 6:34am Copy Link
John Verbeeten Hi All,
Thanks a lot for the great comments!
Ela S. - Please contact us (via e-mail) with your original order number and we would be happy to advise what discounts are available for you!

Ricky Rick - The new Pro bundle package now contains the Editor instead of the Viewer, but certainly you can install the Pro bundle alongside the Viewer, and they will not interfere.

The tracker team!
Brad Of all the PDF programs I have used over the years this one is the best IMO, low resource hog, reliable, fastest conversion, and consistently excellent results. I've used the product for 6 years, even at full price it is money well spent. Last year I bought the three year maintenance.

Their support is top notch, in the unlikely event you do need to contact Tracker Software for an issue, I've always found the response is fast, friendly, and thorough. Keep up the great work Tracker, you're doing everything right.

May 11 2015 at 7:05am Copy Link
Ricky Rick @ John Verbeeten

Thanks John - I will order the Pro Version now.

However - is there really any advantage to installing the Pro version along side the Viewer version seeing how the Pro version does EVERYTHING?

May 11 2015 at 9:06am Copy Link
John Verbeeten Hi Rick,

No real advantage as the Editor includes all Viewer features plus many many new ones. You can uninstall the Viewer if you wish and enjoy the new Editor in it's place.
Stefan Mueller There used to be a portable version.I don't see this option anymore.
Is it possible to run it portable?
May 11 2015 at 9:35am Copy Link
John Verbeeten The Editor (included in the Pro bundle) does not yet have a portable version. But purchasing a Pro license will also license the latest PDF-XChange Viewer Portable version, as well as the full Pro bundle with Editor.
CJCotter John, I don't mean to harp on the same point, any ETA as to when the highlighting problem will be fixed? I have to use someone else's program to do my digital book highlighting, when I would prefer to use YOURS! Thank you.
May 11 2015 at 12:39pm Copy Link
John Verbeeten @CJCotter, you can contact our staff via for this type of inquiry, thank you
Stefan Mueller @John
Bought it but cannot find the portable Xchange Viewer download. Would you mind pointing me there?
May 11 2015 at 1:24pm Copy Link
John Verbeeten @Stefan, Sure thing go to our Downloads page:


It is the 4th option for download in the Viewer section
Kelly Hamblin I have an older version and love it. Can't afford this version, though.
May 11 2015 at 2:15pm Copy Link
Peter Cheeseman Tried to purchase using the provided code which told me to enter it on the following page - however, there does not seem to be a place to enter the code when following the link to the next page. Please help!
May 11 2015 at 5:59pm Copy Link
John Verbeeten Hello Peter Cheeseman,

Please do click on the link, and you will be taken to our website. There add the Pro Bundle package to the shopping cart and at the cart there would be a field where you can enter your discount code.

Tracker Team
Danny Why does my Upgrade Options tab of my Tracker account empty? I wanted to upgrade my PDFXChange Editor to PRO now.
May 12 2015 at 10:55am Copy Link
Amit Hello, i right now use pdfxchange viewer free for some editing of the pdf files i have, like adding lines, highlighting some text, adding some shapes. So basically just general editing. But what nice features for editing mainly are available if i purchase this deal.
2. And also tell if there is any difference in the ocr feature in free version of viewer and ocr features in this deal. And also please tell if the ocr functionality in this pro can be used to ocr images too (i mean ocring the images directly, and not after say converting them to pdf).
May 12 2015 at 10:56am Copy Link
John Verbeeten @ Danny: There was an unsuccessful attempt to purchase the upgrade, I have removed the order and the options are again visible from your account.
John Verbeeten @Amit: The OCR is a free feature of both the licensed and free Viewer & Editor and is the same feature wise. The Editor (included in the PDF-XChange PRO bundle) can open image files natively (converts to pdf on open) then you can run the OCR on them as a pdf. But no it will not maintain being an image through this process.
Danny @John Verbeeten,

Okay, thanks. Just got an upgrade order. There is also a 3 years maintenance plan have bought while I was still last for 2 years still have: 1: Maintenance Plan Expires: 26 Apr 2017 2: Maintenance Plan Expires 12 May 2018 : this Can be merged to a maintenance plan Expires 12 May 2020? Can you arrange that for me?
May 12 2015 at 11:37am Copy Link
John Verbeeten @ Danny, please contact our staff at for this type of inquiry, thank you.
Amit Ok thanks, but are there any editing features different in the free viewer and this deal if bought. I mean editing for basic users and any advanced editing features difference too if is there please elaborate. so that I can think to if I will benefit largely from buying this.
May 12 2015 at 11:46am Copy Link
John Verbeeten @Amit: The Editor allows for direct content editing of text based PDFs (not scans converted to PDF) is the major difference, here is a link to our product comparison chart to see more:

Danny @John Verbeeten,

Have just sent e-mail to the staff. Everything is in order in less than half an hour! Excellent service! Am very grateful!
May 12 2015 at 1:48pm Copy Link
John Verbeeten @Danny: Excellent to hear Danny, glad you are happy with our support and customer service. Cheers
Charlie User @John Verbeeten

Hi , I've been trying to purchase by clicking on the "buy now" button, but the link is broken. Furthermore, it takes me to Tracker's website, but doesn't apply the discount. I'm planning on buying the Pro version with 3 years support. Thanks.
Aug 19 2015 at 10:34am Copy Link
Constantin Florea @Charlie User, I assume you are referring to the $74.00 price you noticed on this promotion page. That price was the regular price used during the latest promotion we had for this product in May 2015. After that promotion was over, the regular price of $74.00 was showing up. However it seems that since then, at some point, the regular price was increased to $79.50 but we didn't update it into the promotion page because we were not aware of this change. I have just updated the regular price to $79.50 in this page to reflect the price on the product website.

When we have a discount for a product, the regular price is cut with a red line and the discounted price appears just above the regular price. When there is no discount (like in this case) there is only one price (the regular price) on the promotion page and that price is not cut.
BitsDuJour Admin - Aug 19 2015 at 10:39am Copy Link
MB Hello,

the link doesn´t work correctly with the new version. The price is not 79,90$ it is 93.50 $. Will there be a discount with the new version, too?
Kind regards
Mar 26 2016 at 2:06am Copy Link
Constantin Florea @MB, I am sorry about the confusion. Please see my comment above from August 19 2015 and then read the content below:

We don't currently have a discounted promotion for this product. The $79.50 price we had, was present since the last time I updated it back in 2015. Since then, it seems the regular price has changed again on the product website but we missed updating it in the promotion page. Vendors don't always let us know when they change the regular prices of their products.

When there is a discounted promotion for a product on our site, there are two prices in the promotion page and one of them (the regular price) is cut with a red line. The other one which is not cut, is the discounted price. Also, in case of a promotion, there is also a percent number present in the promotion page (toward the left side of the prices) representing as a percentage the discount used for that promotion. In case of this promotion, there is only one price present and no percent present meaning there is currently no discounted promotion available for this product on our site.

I have updated the regular price to $93.50 to reflect the price on the product website.
BitsDuJour Admin - Mar 26 2016 at 6:53am Copy Link
MB Thank you for your comment. So I will wait for a new promotion.
Kind regards
Mar 26 2016 at 7:17am Copy Link
John H Why are PDF programs so ridiculously expensive?
I used the free version for many years and then it started formatting wrong.
Feb 3 2017 at 1:54am Copy Link
franp User PDF-XChange PRO is a great software with many features, an acceptable price and a good licence (lifetime licence) contrary to Adobe. I have been using it on a secondary computer for years and would recommend it, at least for a mainly pdf reading workflow.
However I had to keep Adobe Acrobat on my main computer due to better optimization of created pdf files. In some cases Acrobat produces files 10 times smaller than PDF-XChange PRO. I have alerted Tracker Software some times ago about this problem but got no follow-up and the change log since then does not show any interest in correcting that real problem.
Also got pages croped when rotated whith no resolution of the problem.
I am afraid the developers are adding features without much optimization for older features, which I find regretfull.
Feb 3 2017 at 3:11am Copy Link
John Verbeeten Hello all,

@John H

If you are having any problems with our products - please do contact our support e-mail and we would be happy to assist you with resolving them.

We believe our prices are quite competitive (especially with the current offer) ;) - and unfortunately the costs of development and maintenance are quite high for tools as complex as ours!

@franp User

Not getting a follow up from us is quite unusual! We do reply most enquiries within the hour when they arrive during any of our offices opening hours. We have some aggresive spam filters so maybe one of your e-mails didn't reach us, or some of our replies got filtered by your filters? Please do get back to us (via e-mail, so we can keep this page focused on the promo currently running) and we would be happy to assist you further!

We are now offering an optimization tool in our PDF XChange Editor (part of the Pro bundle on offer) - have you tried that? If you are still having issues, or not getting the results you like do let us know (again via e-mail please)!
mohamed ahmed When editing arabic words, they are broken, and some letters disappear. Why? How to fix it?
Feb 3 2017 at 10:28am Copy Link
John Verbeeten @Mohamed

If you are having any problems with our products - please do contact our support e-mail and provide a sample pdf and we would be happy to assist you with resolving them.
Adolphe Following up on John H question, I would greatly encourage readers to study in depth the PDF-XChange line of products, without being put off by the high price of the one product on offer here. I have been using the free edition of PDF-XChange Viewer for a long time (legacy product, but still available for download), and I recently switched to its more modern successor, PDF-XChange Editor (free version). It's really very good.

You might need PDF-XChange Pro which is on offer here, and which is still quite expensive, even after the rebate. However, it might well be the case that another, less expensive product from Tracker Software is plenty for you, or even one of their free products, which are surprisingly powerful.

For instance, the incredible function which creates PDF files out of any Windows application which has a print menu is available for free (for non-commercial use) : it's provided by a separate program called (improbably) PDF X-Lite.

It takes quite some time and maddening frustration trying to make some sense of the large amount of information provided on Tracker Software's site. It looks easy and clear at first glance, but believe me, the more you get into it, the more obscure it gets.

The logic of its product line is laughably illogic and confused. You won't regret, however, trying to work against their best efforts to scare you away. Their products are really good, and the help provided, both online and it the pdf manuals, is very detailed and valuable (an important point).
Feb 3 2017 at 12:19pm Copy Link
Ela S. Best PDF program ever - using it since v2. Invested in the Pro version some years ago, and it is worth every cent. Besides PDF creation from various programs, I use PDF-XChange together with PDF-Tools mainly for:

1. PDF reading on screen/tablet, annotations, highlighting, bookmarks - many options, simple, intuitive
2. PDF scanning (automatic, many pages in on PDF file, without pausing, very fast)
3. PDF bulk editing (cutting, separating, minimizing, OCR)

Plus the interface and hotkeys are fully customizable. Still not knowing every feature. Multi-lingual. And support is just excellent.
Feb 3 2017 at 12:19pm Copy Link
Nico Westerdale Great News! Tracker Software Products (Canada) Ltd has agreed to extend this deal for another day - Enjoy!
BitsDuJour Admin - Feb 4 2017 at 12:11am Copy Link
Corno Jacobsen Funny, I used PDF-Xchange for a long time, and liked it a lot. Then I purchased the Pro-version, only to find out it had merged with PDF-Xchange Editor Pro, so that is what I got. Now it seems PDF-Xchange Pro still exists, which bewilders me quite a bit. What is the difference? The name-giving of the products is quite confusing.
Feb 4 2017 at 1:46pm Copy Link
Tortuga Hello
I do INDEED agree w Corno !!
We started w XChange Viewer and liked it a lot.
While I continued w Viewer, when my husband's needs grew I decided to buy PDF-XChange Pro for him here at Bits, and also paid for a 3Year Maintenance surplus.

At some point along the different product mergers, different names & changing of RegKeys it became so confusing that I don't even know what is what !!
My husband still uses an older vs of "something" PRO (Editor?) (Viewer?) that I manage to install, but I bought him a new PC & do NOT know what to install, or even what is the last version the RegKey covers !!! Sigh ...
So, all in all, we paid for a product & 3Y surplus that we never were able to upgrade.
Quite disappointing !!!

Feb 4 2017 at 11:20pm Copy Link
Nico Westerdale Great News! Tracker Software Products (Canada) Ltd has agreed to extend this deal for another day - Enjoy!
BitsDuJour Admin - Feb 5 2017 at 12:11am Copy Link
Kelly Hamblin I am confused by the company's license. I purchased an earlier version of PDF-XChange Pro. Later, after purchasing a new computer I was unable to activate it. Tracker Software's website tells me the license key is invalid or empty (whatever that means). Then I was told the app couldn't be activated because it was no longer supported.


Here it says: "After you purchase PDF-XChange PRO it may be used indefinitely."

It also says: "Transfer of a license to another owned computer is allowed."

I does state that: "Support is provided for 12 months after your purchase." Yes. Right. Fair enough, but it doesn't say that you can't move it to another computer after 12 months, and it doesn't say you can't activate it after 12 months.

So be sure you understand the restrictions imposed by the license before purchasing. I sure don't.
Feb 5 2017 at 9:07am Copy Link
Adolphe One thing the PDF X-Change series gets right (judging from Viewer and Editor) is Windows high DPI scaling, and general readability of user interface. I mention this because it should go without saying, but unfortunately this is not the case, with many programs in all categories insisting to use icons or menu fonts that are so small as to be unreadable.

@ Corno Jacobsen and Tortuga : are you sure it's PDF-XChange Pro you bought at some point ? Might there be a confusion with the Pro features of PDF-XChange Viewer or PDF-XChange Editor, which require payment to activate ? In the latter case, it's the same install : the Pro features are there in any case, however if you haven't bought the licence and you use them, then you save your file afterwards, you'll get a permanent watermark in your document.

That's but one aspect of the terrible confusion in the PDF X-Change product line I was writing about... However if you did buy a product key, get in touch with Tracker Software's support, they seem to be nice people, and I don't see why they wouldn't help you reinstall a product you've actually bought.

PDF-XChange Viewer and PDF-XChange Editor can be installed side-by-side on the same PC and be launched alternatively or even at the same time. That I can vouch for, I have them both.
Feb 5 2017 at 10:35am Copy Link
_*_ My story is similar to Tortuga's. It became so confusing and difficult I threw in the towel and purchased Wondershare PDFelement OCR with lifetime upgrades (no longer available). I still think PDF-XChange was better, but too difficult to keep functioning on my computer.
Feb 5 2017 at 6:02pm Copy Link
Tortuga @Adolphe & _*_ & Kelly Hamblin
Thank you for your replies :)
I am reassured to see others also are having the same problems, for a while there I thought I was the only one ...

Yes, I'm sure I bought the "PRO" plus 3Years.
The thing is, we bought a product here w the promise that the soon to be created, the "Editor" (if I recall correctly) would be included.
So there was a name change; then they changed RegKeys. There were enough changes & confusion that I got lost.
I am not the one using it, it's on my husband's PC, but I am the one that buys, activate, upgrade, maintain everything. And I do buy LOTS of softs here, mostly to encourage small independent developers. I don't remember EVER having such a hard time w a product. It took HOURS (yes, many many hours) of trial & error, trying to figure which soft went w the new RegKey, just to get the initial one activated.
Then I gave up out of frustration.
And so the years went by & I didn't take advantage of the Plus 3Y I DID PAY for. Now I bought him a new PC, I am dreading this particular activation.
And even more so now, that Kelly Hamblin says she is unable to activate ...
Already have an headache !!! sigh

Astonishing also that the company does not bother answering !!
WHY ohhh why do they do a promo during the week-end, knowing they won't be available ?!!!! :(

Feb 5 2017 at 8:26pm Copy Link
Harald Vogel @Tortuga @Kelly I'm also a registered user. I have the latest version and can it install on a every new PC. All who have problem made the mistake to just download the latest version an use the key they got at purchase. This will not work as they change keys even if you have a valid maintenance!

You have to go to your account at


Its automaticly created when you did your purchase. If you haven't used it create one with the email address used for purchase. From there it is not confusing at all. You can see your license, your latest created key and if you don't have any maintenance, the latest version you can download.

If you in the Editor go to "Help / About" Latest version is 6.0 Build 319.0
In "Help / Enter license key" you can see all license information.

If this is not your version don't just download, you have to got to your account and get the latest download and your newest key!

I just added two years of maintenance and also have to go to my account as they changed my key again. They will release a new version this month and if I won't upgrade my key I will not be able to use it.

I hope this will help because its the best PDF tool i found so far.
Feb 6 2017 at 1:44am Copy Link
Tortuga @Harald Vogel, Hello

Thank you for your post!
I find it quite strange that the RegKeys keep being changed! Why??
Just to complicate even more a situation that's already complicated enough !!! ...
Anyway, I will try that, who knows ...
At least it's a constructive suggestion, unlike the company, which offered none.

Again, Thank You for taking the time, much appreciated !
Feb 6 2017 at 2:56am Copy Link
Kelly Hamblin @ Harald Vogel. You are making assumptions. No. I did not make the mistake of downloading the latest version. I installed the version that I had on my old machine. I did go to the website and still cannot get a new key.
Feb 6 2017 at 7:52am Copy Link
John Verbeeten Hi All,

A few things to note here:

1) New license keys are only issues under the following conditions:

- New product purchase.

- Maintenance is renewed.

- Product/license upgrade (e.g. V5.5. - V6, XChange Pro 10 user - XChange Pro 25 user, XChange Editor - XChange Pro, etc.).

- License was posted publicly and needed to be blocked.

2) Product maintenance guarantees access to upgrades and updates. One year comes free when the license is first bought, with an option to purchase an additional 1 or 2 years (2 or 3 total). Once your maintenance expires you will no longer be able to upgrade/update without first renewing your maintenance or upgrading your license. Your key will still work in the last build released prior to the expiration of your maintenance.

3) If you do have issues with the software, or need help with the licensing, it's best to contact us directly at,, or our forums; http://www.tracker-softwa.../index.php

Depending on the nature of the question and number of emails, posts and calls being received, our responses are usually 15 - 30mins after receiving the email.

Kelly Hamblin I didn't want or ask to upgrade or update. I just wanted to move the app I had on the old machine to the new computer. I used the original key. It didn't work for the reasons I've already stated, and yes I jumped through all the hoops.

I guess you consider "maintenance" to mean the issuing of keys for already purchased products. You should make that clearer.
Feb 6 2017 at 8:11am Copy Link
John Verbeeten @Kelly Hamblin.

We can't really help here, so please do contact us directly (be sure to include your license key) and we'd be happy to assist further.

"I guess you consider "maintenance" to mean the issuing of keys for already purchased products. You should make that clearer." I'm not entirely sure that I understand this statement, but a detailed explanation of Product maintenance can be found here:

We've also added a button to the 'My Account' page to enable users to download the latest build available under their maintenance plan, to make it easier for users to download if they don't want to renew.
John Verbeeten @Kelly Hamblin Also, so long as your license key isn't blocked, you will not need a new license key to install, so long as you are installing the correct build. A new license key will not be issued automatically and is only issued after purchasing a maintenance extension or license upgrade, neither of which are mandatory.

I can't stress enough that we cannot help via the comments section here and you will need to contact us directly for assistance.
Will - Tracker Support @Tortuga, @Harald Vogel,

Hi guys,

We don't actually monitor these comments that actively, so if you have any issues with our software or licensing, it's always best to contact directly at,, or via our forums here:

Regarding the license keys - these are only changed if A) a license key upgrade is done (e.g. to a new version, new license volume, or an upgrade to a new product), or B) if your maintenance is renewed/extended.

License keys are always valid in the version and build released immediately prior to the expiration of your maintenance. For example, if Version 6 Build 319 was released on Dec 15th 2016, Version 6 Build 320 was released on Feb 15th 2017, and your maintenance expired on Jan 1st 2017 you would need to renew your maintenance in order to use build 320, or simply download and install Build 319 and your license key will still work.

Each license comes with 1 year of free maintenance, with the option to for 1 or 2 extra years (2 or 3 years total) at the time of purchase.

This means that so long as your maintenance is active and you do not upgrade your license key, you will not need nor be issued a new license key.

Will Travaglini
Technical Support Manager, North America
Tracker Software Products (Canada) Ltd.
Feb 6 2017 at 11:20am Copy Link
Harald Vogel @Kelly Hamblin Sorry, I didn't mean to offend in any way and only want trying to help. I myself made the mistake and had the same problems with not working keys until I found out about this - for me at first - kind of confusing key system. I just checked: I bought my version in 2008 und just got my 6th key. It should only be an info to look into your account as you might be able to find out why you have this problem. (I would've been very thankful if someone told when I wasn't able to register the softwre on a new PC). If nothing helps: The support people are very good and should solve your problem. Have a great day and sorry again!

@Tortuga @John Verbeeten @Will - Tracker Support I apologize, it seems I was wrong but with 6 keys in 8 years it felt like random changes. Thanks for the clarification. I think I don't use any other software that changed the key when maintenance was renewed. I also have to say that I'm very happy with this great tool!
Feb 6 2017 at 4:24pm Copy Link
SoftCollector A capable solution (despite the unnecessary plethora of different versions and name mismatch, mentioned in previous comments), but at $65.45 for just 12 months I wonder if it is actually cheap enough? Most other major .pdf editors are paid not per year, but version-to-version and the lifespan of a version is 2-3 years. They are more expensive, but it will be a close call, when all things are considered.
Oct 26 2018 at 12:41am Copy Link
franp User @SoftCollector : this is not a 12 month subscription the way Adobe would understand it. You can use it forever, without time limit, but you will only get upgrades for 12 months. You can use and re-install the software after these 12 months ; the only limit is that you won't be able to upgrade to a newer version after the first year.
Oct 26 2018 at 1:31am Copy Link
John Verbeeten Thanks for the help franp User!

@SoftCollector- if you do wish to continue receiving upgrades - keeping the maintenance plan active is just a fraction of the original product cost. $23.38 USD for one year extension to your maintenance plan or $35.06 (17.53 per year) for two extra years.And this is totally optional, and even if you do not renew - the license originally purchased continues to work for as long as you want to use our products!

Tracker Support Team
Pavel User I want pay for Your super program via PayPal. Why I need Account in Your database with address, phone number etc? I understand - Account with e-mail and password is good for support, tickets... but complete datas? What will be next? Color of skin and eyes, biom-data? :-) Users without phone number cannot buy? :-)
Have a nice day,
Oct 26 2018 at 3:31am Copy Link
John Verbeeten Hello Pavel User,

We ask for these details in case you do forget/lose your account information.
You would be surprised how often people forget which e-mail they used, but can remember a historic phone number, so this helps us locate their account for them a few years after the original purchase!

Tracker Support Team
Pavel User I think here is a lot of other better methods than collecting user's datas… But thank You for answer
Oct 26 2018 at 4:19am Copy Link
bvssunnydale Hi, couple questions (1) can this auto-remove blank pages from scans (a frequent need of ours) and (2) can it easily batch process many files at once. Thanks.
Oct 26 2018 at 7:23am Copy Link
John Verbeeten Hello bvssunnydale,

Thanks for the enquiry.
As part of the pro bundle we include the PDF Tools, which will allow you to batch process files, and both the PDF Tools and the Editor have an option to delete empty pages. The difference is that Tools can apply this over many files as part of a batch while in the Editor this will be applied to the current document. Both Editor and Tools are part of the Pro bundle currently on offer so with a license purchase you wil get both.

Tracker Support Team
tech club Hi, after the 12 months, if more updates are made to v7 and v8 has not been released yet, will the license still work with those newer v7 updates? Is there any promotions on the other PDF-XChange Editor, and plus versions? I mostly use the highlighting tool, so don't need the top of the line Pro version.
Oct 26 2018 at 8:41am Copy Link
John Verbeeten Hi tech club,

The licenses will work in any version released during your term of active maintenance, so if there are V7 builds released after the included 12 months have expired no they will not license with the existing key, but you are also entitled to use any version released during your term of active maintenance in perpetuity. Renewing the maintenance will include a new license key that will license all builds released for the next maintenance term. Unfortunately you just missed the PDF-XChange Editor Bits du jour promotion that ran October 16th - 19th. We do not often discount our products so it's unlikely another one will be scheduled any time soon after these 2 fall promotions.
Michael R. Owning PDF-XChange-Editor v6, I am wondering if there is a way to upgrade it to today's offer (with a price-advantage)?

Is it possible (for an owner of this XChange Pro) to buy a 1/2/3-years maintenance-plan at any time or is this a one-time-possibility or has to be within a maintenance-plan?
Oct 26 2018 at 3:25pm Copy Link
John Verbeeten Hi Michael R.

Unfortunately no, today's promotion would not be applied to upgrading your existing license, though if you log into your account on our website created with your previous purchase, the maintenance renewal options presented for your license include a free upgrade to the latest version so its worth logging in and taking a look.

12 months product maintenance including free upgrades to new releases, both major and minor, is included with this promotion and any purchase, and once in the shopping cart you will be offered to purchase a 2nd or 3rd year if you wish. Or you can renew the maintenance for 1 or 2 years at any time, again by logging into your account. Extended maintenance added at the time of purchase is slightly better priced than maintenance renewals.
styrobrain Hi fellow taxpayers! I just noticed that where I live (in the EU) it makes a procedural difference whether you pay Tracker Software via credit card or PayPal.

On the credit card path you're charged your home country's VAT right away during the purchase, and you only learn so in actual numbers after the fact (or so it occured to me, but I may have missed something). If you pay via PayPal, as I did a few days ago (*) (**), you're not.

So if VAT management matters to you, think of it beforehand, because as the fine print says, "No return policy."

(*) = Yes, I am a PDF editor junkie.

(**) = Tracker Software, I run a mildly absurd number of strictly personal computers due to some geographical / behavioral idiosyncrasies... and would LOVE you to switch to a 'licensed per user' scheme!

PS: Edited to fix a typo.
Oct 26 2018 at 5:32pm Copy Link
bvssunnydale Hi, couple more questions (1) I'm currently using Acrobat 9 Pro, a bit old but still works, but frequently have trouble printing PDFs from browsers (as they appear on the web), would this be any better or is this primarily not a PDF but a browser related problem?, and (2) does the form creation process allow for simple (addition, subtraction, multiplication, division) mathematical processing (we're currently using Excel for forms (which creates more problems than it solves) and just need those simple math processing tricks on forms (add cell A, B, C and sum in cell E, kinda thing). Thanks.
Oct 27 2018 at 10:30am Copy Link
Brent Carey The promo code provided would not work, so is there some other way to get this deal. I tried it about three different times, and no success. Thanks!!
Oct 28 2018 at 7:19pm Copy Link
John Verbeeten Hi styrobrain,

There are 2 credit card processors that we use, SWREG/Digital River (the first payment by credit card option in the checkout) acts as the seller when their services are used and they apply and collect any VAT or US State sales tax that they have a tax nexus in. PayPal processing the transaction we remain the seller in the transaction and no taxes are applied unless you live in Canada.
John Verbeeten Hi bvssunnydale,

The PDF-XChange Pro bundle includes MSOffice addins that are installed into Internet Explorer that does the best job converting web pages to PDF, and yes the Forms Designer plugin included with the PDF-XChange Editor Plus (also in the Pro bundle) supports calculated fields.
John Verbeeten Hi Brent Carey,

We think that may have been a webserver time zone issue so I have extended the promocode until the end of today (webserver time date switchover is 4:30 pm Pacific Standard Time) so you can make your purchase with the promocode until then.


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