Virus Scan for Vole Briefcase

Benjamin User Did I read well ? Do you offer lifetime license ?

Jul 22 2017 at 9:00am Copy Link

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lisba f I would be much interested if Vole Briefcase could CHANGE the original files. I mean, use it in place of Microsoft LIBRARY or QUICK ACCESS!...

Jul 22 2017 at 10:23am Copy Link

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Metta Zetty When these files are "published", (1) what format are the files and (2) can they be shared with people who do not have this software?

Or, are the published files viewable only within the VoleBriefcase sofware?

Jul 22 2017 at 12:43pm Copy Link

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Norman Wong @lisba f - The software can edit the original files attached via system default program. You may right click the original file in Directory to open context menu and run Edit menu item.

Sanwhole - Jul 22 2017 at 5:57pm Copy Link

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Norman Wong @Metta Zetty - (1)The publish file extension is .vmc. (2) Even free edition can view the published files, but the software must be installed.

Sanwhole - Jul 22 2017 at 6:04pm Copy Link

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Norman Wong @Benjamin User - Yes, we offer lifetime license. We issue lifetime license free of charge to the users that get 10 like votes from others in our forum.

Sanwhole - Jul 22 2017 at 6:09pm Copy Link

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Per User What will happen after 12 months and we don't pay ?

Are all documents, pictures, files etc. shredded then ?

Tobiasson, Oslo, Norway

Jul 22 2017 at 6:19pm Copy Link

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Norman Wong @Per User - see "At Expiration" description here https://sanwhole.com/iExc...d33fad7816

Sanwhole - Jul 22 2017 at 6:27pm Copy Link

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Per User Seem unable to locate expiration details

Could you list them here, please

Tobiasson, Oslo, Norway

Jul 22 2017 at 6:46pm Copy Link

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Norman Wong @Per User - see this "At expiration, the applications enter a reduced-functionality mode, which means documents can be viewed but it isn’t possible to edit or create"

Sanwhole - Jul 22 2017 at 6:53pm Copy Link

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Norman Wong To help students learn safely and reopen schools in the fall, Sanwhole is offering one million suites its iSchool tele-education system completely free of charge to schools around the world. Each suite includes at least 1,000 students, about one billion lifetime ultimate licenses in total. Our voice is far from enough. I hope you can share it and enlarge it to benefit more people. Thank you! For more information, please see: https://sanwhole.com/products/iSchool

Sanwhole - Aug 27 2020 at 12:55am Copy Link

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Norman Wong For this sale, we will use Google Meet to interact with users for the first time. I can answer your questions through chat and screen sharing. I will publish the Google Meet video conference link address at SWOTE Train & Certificate School
https://sanwhole.com/Swote/Schools.aspx. You are welcome to come.

Sanwhole - Aug 27 2020 at 1:11am Copy Link

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Norman Wong Hi, Sanwhole today Google Meet is ready. You can ask questions about today's sales if you have google account. You can find the meet address here: https://sanwhole.com/Swote/Schools.aspx. You are welcome to come.

Sanwhole - Aug 30 2020 at 1:16am Copy Link

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Gary User How do I get a refund? It is horribly slow to load, and can't be registered because of some problem at your server (it gives an "unstable" message). Also, I don't need an interface with a zillion other program tabs when all I want and bought was one. poorly designed, and I'm guessing based on the Commodore 64 loading speed very poorly coded.

Aug 30 2020 at 4:57am Copy Link

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Norman Wong @Gary User

Our software starts, registration process all have tutorial video. Fast and stable. If you want to complain publicly about us here, you must provide evidence or you're trying to discredit us.

Our software design is very good, especially the interface design, and we are confident that we will not lose out when compared to any of today's most advanced Microsoft, Adobe, and Apple software.

You can refund in many ways, but you didn't choose any one, but yelled directly on our sales page - refund. According to your comment, I can see you have some understanding of software technology. So Can I imitate you "I'm guessing...", to guess you're employed by our competitors, you are the people who make money by pitting others.

Sanwhole - Aug 30 2020 at 5:46am Copy Link

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Gary User I'm confident that most people who try your software will agree with me. What country are you in that you think you can shutdown people's opinions?

Aug 30 2020 at 6:10am Copy Link

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Norman Wong @Gary User

What is your confidence based on? Do you have any basis? Or is it still based on your "I'm guessing"? Guess yourself are not enough, but you're going to have to take someone else's guess?

Isn't your comment still there? What country are you in that let you think your opinions are shut downed?

If you can't provide new evidence to support your point of view. Please stop pestering. It's a waste of everyone's time.

Sanwhole - Aug 30 2020 at 6:29am Copy Link

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Cary Adams O WOW... a developer that attacks their customers. How wonderful is that? With that attitude, it's no wonder free world users don't come near Norman.

And yes, there are a zillion unwanted tabs on a WinXP-like interface, with the developer hoping to push many more apps upon the unwilling buyer by foisting unnecessary tabs on the user.

Calling "Gary User" a competitor is laughable, I'm confident that Microsoft, Adobe, and Apple have lost zero sales to Norman.

And finally... a caution to folks that use Google Meet with people they don't know. Only do so with a virtual connection on a VPN.

Aug 30 2020 at 7:39am Copy Link

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Norman Wong @Cary Adams

“attacks their customers”, “WinXP-like interface”, “free world users don't come near”, “unwanted tabs”, “a caution to folks”... Why does a person have so many negative thoughts in just a few words? Even guesses are terrible! Does he really live in a free world? I only know that those who have no freedom are more eager to be free.

In my opinion: it's actually "talking to users," “the most fashion ribbon interface”, "never thought software would be linked to free world”, " "they are all necessary tabs," "no caution, I believe in Google"…

Sanwhole - Aug 30 2020 at 8:37am Copy Link

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lisba f Norman, is there a trial version to download?

Aug 30 2020 at 10:55am Copy Link

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Norman Wong @lisba f - Hello.

You can download the latest software at Sanwhole Download Center here: http://sanwhole.com/iPres...28f970f8ba

It is a free edition, it will turn paid edition after you activate it.

Sanwhole - Aug 30 2020 at 3:31pm Copy Link

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Michel Verstrepen Bitdefender say 'this is very dangerous software' and delete the .exe

I can't and don't want to install this stuff.

HOW DO I GET A REFUND ?????

Aug 30 2020 at 4:12pm Copy Link

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lisba f Tried to install the trial version, Microsoft (and I may understand why) prohibits me, giving the following message. "This app can't run on your PC. To find a version for your PC, check with the software publisher."

Aug 30 2020 at 4:25pm Copy Link

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Norman Wong @Michel Verstrepen - Hello

At Sanwhole we guarantee our products are 100% clean. There are more than 50 unique anti-virus companies report our products are total clear. You can check VirusTotal check results:
https://www.virustotal.co.../detection (0/62)
https://www.virustotal.co.../detection (1/69) And our Virus San False Positives at Sanwhole Home page http://sanwhole.com/Produ...ePositives
Therefore, I suggest that you suspend your antivirus software or update the virus database data when you install it.

I checked your account and found that you had purchased our products before. We thank you and hope you will continue to support us.

Sanwhole - Aug 30 2020 at 4:35pm Copy Link

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Norman Wong @lisba f

Based on our experience, please confirm the following:

1. Are you downloading Sanwhole software products?

2. Do you choose the right 32-bit or 64 bit software for your operating system?

3. Have you installed. Net framework 4.6.2 as recommended?

Sanwhole - Aug 30 2020 at 4:46pm Copy Link

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Michel Verstrepen @Norman Wong Hello

In your lists, bitdefender don't detect your files ... but this is the case !!
The virus database data is updated !!

What can i do if i'm not ready to suspend my antivirus software ?

Aug 30 2020 at 4:49pm Copy Link

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Norman Wong @Michel Verstrepen

For newly released software, it takes at least one to two weeks for personal antivirus software to adapt. Our latest version of software has just been released. So you can try again in a week.

Sanwhole - Aug 30 2020 at 5:05pm Copy Link

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lisba f I installed: Net framework / 64 bit (my OS) / SetupSanwholeStudio 289 MB

Aug 30 2020 at 5:06pm Copy Link

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Norman Wong @lisba f

You can send us a screen-shot. Or you can join our Google Meet now, here https://www.bitsdujour.co...tId=151793

Sanwhole - Aug 30 2020 at 5:11pm Copy Link

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lisba f Screen-shot of what?

Aug 30 2020 at 5:13pm Copy Link

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Norman Wong @lisba f - Google Meet

Sanwhole - Aug 30 2020 at 5:33pm Copy Link

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lisba f I joined Google Meet.

Aug 30 2020 at 5:39pm Copy Link

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Norman Wong @lisba f

I didn't see your application to join my meeting. What is the Google Meet address you use?

Sanwhole - Aug 30 2020 at 5:43pm Copy Link

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lisba f I didn't know I need an application to participate, I don't want to go that far.

Aug 30 2020 at 5:47pm Copy Link

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Norman Wong @lisba f -

So why do you say “I joined Google Meet.”?

Sanwhole - Aug 30 2020 at 5:50pm Copy Link

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lisba f Thinking it was a normal chat.

Aug 30 2020 at 5:52pm Copy Link

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lisba f You asked me to send a screen-shot OR join Google Meet. So what about screen-shot?

Aug 30 2020 at 6:05pm Copy Link

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Norman Wong @lisba f

Any comment system needs to be log in, Twitter, Facebook, YouTube and BitsDujour, etc. To join Google Meet, Google just need you login your Google account, nothing else.

Sanwhole - Aug 30 2020 at 6:06pm Copy Link

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Norman Wong @lisba f

"So what about screen-shot?"

Your screenshot, used to describe the phenomenon you say, helps us to deal with your problem quickly.

Sanwhole - Aug 30 2020 at 6:10pm Copy Link

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lisba f I typed for you the message Microsoft sent me. Do you need a screen-shot of that message or of something else?

Aug 30 2020 at 6:16pm Copy Link

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Norman Wong @lisba f

Yes, I just need that screenshot now, and any information you think will help. In the process of dealing with this problem, we may need other information, but we can't be sure now.

Sanwhole - Aug 30 2020 at 6:23pm Copy Link

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lisba f I don't think BitsDuJour allows me to attach a screen-shot to a message. In that case I would rather choose to give up.

Aug 30 2020 at 6:30pm Copy Link

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Norman Wong @lisba f

Click your BitsDuJour portrait, BitsDuJour says "lisba f has 142 Comments on 66 Products". It's hard for me to believe that you didn't know you could email me the screenshot. Maybe “give up” is your best choice now.

Sanwhole - Aug 30 2020 at 6:41pm Copy Link

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Cary Adams Hey... lighten up on lisba f... This is not at all professional.

Aug 30 2020 at 6:50pm Copy Link

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Norman Wong @Cary Adams

Look at the content of your post here and the way you treat my reply. Hit and run. Plus, shift attention at any time. No doubt, you are professional.

Sanwhole - Aug 30 2020 at 7:05pm Copy Link

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Gary User Ah...another "my program stinks so I'll attack the customers" post by Norman.

Aug 31 2020 at 2:21am Copy Link

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Norman Wong @Gary User

This promotion has ended, you still did not provide any evidence, so there is no doubt that you are deliberately denigrating our products, and fully confirmed my previous speculation about you. You can often come and see my reply here. It's good for you to do less bad things. https://www.bitsdujour.co...tId=151797 https://www.bitsdujour.co...tId=151801

Don't be wishful thinking. Other people are not like you.

Sanwhole - Aug 31 2020 at 2:40am Copy Link

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Norman Wong To help students learn safely, Sanwhole is offering unlimited iSchool tele-education servers and client side software completely free of charge to schools around the world. For more information, please see: https://sanwhole.com/products/iSchool or follow us at: https://twitter.com/sanwhole

Sanwhole - Dec 16 2020 at 5:14pm Copy Link

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Free Ride The Import Purchase button and Download License File button seems to have been removed from the account page. It was much easier this way to redeem a purchase without installing anything.

Now you have to download and install the whole studio and do it from there, which is a loooooooong procedure. I liked it better how it was before.

Dec 17 2020 at 5:46am Copy Link

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Nelson Carvalho Hi,
Do you have a page where I can check the difference between the versions offered?
Thanks.

Dec 17 2020 at 5:57am Copy Link

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Nelson Carvalho Do you have a page where I can check the difference between the versions offered?
Thanks.

Dec 17 2020 at 5:58am Copy Link

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Norman Wong @Nelson Carvalho, Hello.

You may search "PLANS" in Vole Briefcase home page here: https://sanwhole.com/Prod...eBriefcase

Sanwhole - Dec 17 2020 at 6:22am Copy Link

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Norman Wong @Free Ride, Hello.

If you use the software, you will find that the new activation method is simpler than before. If you don't use the software, the license doesn't make sense.

Sanwhole - Dec 17 2020 at 7:22am Copy Link

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Meir User I installed it but it is not clear to me how to activate it. The license page lists a large number of license versions and it is not clear to me , at all, which one pertains to this offer nor where to paste in the registration code.

Dec 17 2020 at 12:42pm Copy Link

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Free Ride @Norman Wong well, i'm a software collector (these people really do exist), so what i wrote makes perfect sense, i don't have to use a software in order to activate it without hassle and save it for later use. What i mean by this, i usually activate programs and just forget about them but the activation is still active. I'm not using hundreds of different programs at the same time installed on the same computer, that would be insane. You had a good approach for activating a license easily but you choosed to get the installation of your studio packet in the way, which i dislike (the merging of all products into one).

Dec 17 2020 at 12:55pm Copy Link

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Lazar Voin Why are you blocking my posts?
I own a lot of programs free and bought from you! I know the companies I am writing and I just want to keep people from making mistakes as I did.

Dec 17 2020 at 1:49pm Copy Link

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Norman Wong @Lazar Voin, Hello.

What you create is a private message that no one else can see except you and us. You can see the catalog description to find out whether it's private or public. For example, for Vole Briefcase, you can post here:
https://sanwhole.com/iPre...4714d4b7e0

Sanwhole - Dec 17 2020 at 3:30pm Copy Link

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geo User @ Norman Wong. Hello. I would like to know if your software requires .NET and which version (if it does) as a minimum requirement? Thanks.

Dec 17 2020 at 4:36pm Copy Link

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Norman Wong @geo User, Hello.

Please see here: https://sanwhole.com/iPre...28f970f8ba

Sanwhole - Dec 17 2020 at 4:45pm Copy Link

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Norman Wong Hello Everyone!

Recently, there are illegal people, using a lot of other people's emails in our website for malicious registration. Because every time user register, we have to send a confirmation email. As a result, our system sent many emails for being cheated and suffered a lot of people complaints.

To protect our servers from spam attacks and avoid attacking you for being cheated, we recently launched EasilyControl Register service which is also one of our products. As long as you send us one simple registration application email, our system will automatically register for you. No confirmation email will be sent during the registration process.

We have a detailed description on the registration page and provide a screenshot and a short tutorial video.

Register here: https://sanwhole.com/en-U...t/Register

EasilyControl here: http://sanwhole.com/Produ...ilyControl

Sanwhole - May 4 2021 at 12:34am Copy Link

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Norman Wong Vole Briefcase is a powerful demonstration software. Its function is original and incomparable up to now. Download the software and install examples, even if there is no registration code, you can fully understand what the software can do.
Because, just browsing without editing does not need a registration code. The tutorial video is just on the download page, here https://sanwhole.com/iPre...28f970f8ba

Sanwhole - May 4 2021 at 12:48am Copy Link

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Craig Haywood got the activation code, but no password to activate the software

May 4 2021 at 1:54am Copy Link

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Paul Crozier Hi Norman
When I tried to uninstall the software via the uninstall link, it states: This action is only valid for products that are currently installed.
I used 3rd party software to remove it but thought you might want to know so you can fix it.
All the best

May 4 2021 at 2:05am Copy Link

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Norman Wong @Craig Haywood, Hello.

Please read the instructions in BitsDuJour receipt email, just in the same email that you get the activation code.

Sanwhole - May 4 2021 at 2:09am Copy Link

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Norman Wong @Paul Crozier, Hi.

I repeated the bug you said. We will solve it as soon as possible. I tested it, you can uninstall and upgrade the program through Windows Control Panel. Thank you for your information.

Sanwhole - May 4 2021 at 2:14am Copy Link

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Norman Wong Hello Everyone!

Please note: Vole Briefcase is much more powerful than Microsoft's PowerPoint. Freely demonstrate your ideas, easily combine various presentation contents in one window, including rich text, professional tables, picture, audio, video, PDF, Word and online resources such as YouTube video, website, etc. Support many animations such as Zoom, Lightbox, Accordion, Slideshow, Advanced Tree, Advance Tabs, etc. Vole Briefcase can also be used as a fully customized collector of multiple resources. Virtual directory, built-in previewer, single file.

Sanwhole - May 4 2021 at 2:32am Copy Link

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Craig Haywood @Norman Wong

I did read the instructions in BitsDuJour receipt email. It only contains the activation code. It says nothing about the password or where you must obtain it.

May 4 2021 at 2:33am Copy Link

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Norman Wong @Craig Haywood.

Have you noticed this sentence in the receipt email?

"Please click here to read how to activate and redeem your code shown in the receipt email."

Sanwhole - May 4 2021 at 2:36am Copy Link

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Craig Haywood Yes, it takes you to a page with a lot of images, showing you how to install the software, how to launch it, and how to get to the URL that shows these things I mentioned. It does not show you where to obtain the password needed for activation.

Can you please stop making out as if I do not know how to read and just answer the question: Where do you obtain the password need for activation?

May 4 2021 at 2:50am Copy Link

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Norman Wong @Craig Haywood.

All users read the same content as you. They've activated the software. I can't give you extra content. Please read it again.

Sanwhole - May 4 2021 at 6:08am Copy Link

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Craig Haywood @Norman Wong

Not to worry. I have uninstalled the software. If you can't even provide simple support during installation, what can users expect when they buy the software.

I mean, is it really that hard just to tell me where to obtain the password or do you also not know?

May 4 2021 at 6:24am Copy Link

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Norman Wong @Craig Haywood. Sorry, I can't give you extra content.

Sanwhole - May 4 2021 at 6:31am Copy Link

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Craig Haywood @Norman Wong

and that is why you will never be a great entrepreneur. Best of luck to you treating potential customers like idiots

May 4 2021 at 6:38am Copy Link

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Norman Wong @Craig Haywood.

Of course you're not "idiots". I hope you will be a "great entrepreneur" in the future.

Sanwhole - May 4 2021 at 6:45am Copy Link

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Paul Crozier @Craig Haywood
Hi Craig
You need to register an account on their website. It's that login (email and password) that you use to activate.

https://sanwhole.com/Account/login

All the best

May 4 2021 at 6:48am Copy Link

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Craig Haywood @Paul Crozier

thank you for being 100% more helpful than the product owner

May 4 2021 at 6:53am Copy Link

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Paul Crozier @Craig Haywood

You're welcome bud.

May 4 2021 at 6:54am Copy Link

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Mary Wilson Will this work for storing web site addresses.

May 4 2021 at 8:16am Copy Link

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Jorge Watanabe License redeem process is SO confusing, instructions are very difficult to undestand, So I gave up completely. Unfortunately, as software seems to be very interesting

May 4 2021 at 8:20am Copy Link

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Norman Wong @Mary Wilson, Hello.

Yes, the software can store website addresses and preview it in the built-in web browser. You may visit here https://sanwhole.com/Prod...eBriefcase and see the top image and see the left tree node "Website collection" . The website collection is just an example, you can store any websites you want and many more.

Sanwhole - May 4 2021 at 8:25am Copy Link

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Robert Harris What are AUTD and LTUD?

May 4 2021 at 9:18am Copy Link

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Norman Wong @Robert Harris, Hello.

Please see here: https://sanwhole.com/Home/Agreement

Sanwhole - May 4 2021 at 9:31am Copy Link

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Robert Harris Thanks for the reply Norman? Is there a LTUG offer?

May 4 2021 at 9:36am Copy Link

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Norman Wong @Robert Harris. Sorry, it's not provided this time.

Sanwhole - May 4 2021 at 9:43am Copy Link

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RichU What happens after 6 months? Will I still be able to read what I have created?

May 4 2021 at 8:20pm Copy Link

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Norman Wong @RichU, Hello.

After the license code is invalid, the software will only provide free edition function. The read function is permanently free. Of course, you can read via the software at any time for free.

Sanwhole - May 4 2021 at 8:55pm Copy Link

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Robert Harris How long does registration usually take and what's your support email?

May 5 2021 at 6:09am Copy Link

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Norman Wong @Robert Harris.

It depends on email server transfer email time. Generally less than 1 minute. Our contact email is contact@sanwhole.com.

Sanwhole - May 5 2021 at 6:35am Copy Link

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Robert Harris Awesome! Thanks for the quick support. I'm off and researching now.

May 5 2021 at 7:59am Copy Link

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Norman Wong @Robert Harris. You are welcome!

It is recommended that you install the default examples SanwholeStudioExamplesSetup.msi. SanwholeStudioExamplesSetup.msi is also on the download page, and there is a installation and help video in the same page, too. https://sanwhole.com/iPre...28f970f8ba

Sanwhole - May 5 2021 at 8:20am Copy Link

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Chuck Caveat emptor.

While some of the Sanwhole software may look promising, their business approach and, at times, their communication, rubs many the wrong way. I can understand the language challenges, but fail to understand the Sanwhole business model and its many required hoops to install and register their products.

Again, buyer beware.

May 5 2021 at 6:34pm Copy Link

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Norman Wong Hello Everyone!

Our website has been attacked recently, such as a few hours ago we just updated our server program to deal with the ongoing attack (you will feel that the Sanwhole website has been interrupted for a few minutes). We've been under attack for more than two weeks. But, I think we have to thank these guys for helping us find loopholes, so that we can continue to consolidate our system.

Sanwhole - May 5 2021 at 7:42pm Copy Link

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Norman Wong We are often harassed by people who want money to write good reviews. We absolutely refuse their request, the result is that they will be crazy to discredit us. Some guys are amateur and easy to see, but some are professional. They first say something nice and then attack step by step. However, what they have in common is anonymity, conjecture, hypothesis and discrediting without providing any evidence to support their views. If you pay attention to my comments, you can see how I expose their ugly faces step by step.

Sanwhole - May 5 2021 at 7:43pm Copy Link

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Norman Wong @Chuck, Hello.

Thank you for thinking “Sanwhole software may look promising”. I checked your email. We found that you have neither registered nor used our software. How do you know “its many required hoops to install and register their products.” How do you identify which steps are not necessary?

You said "Again, buyer beware." Please tell us here exactly what you warn us to be beware?

Sanwhole - May 5 2021 at 7:57pm Copy Link

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Chuck @Norman I have followed your software here and downloaded a trial before from your website, which was not as straightforward as other sites. The wesite is, in my opinion, in need of modernization and streamlining.

Once done, I took a look at the registration process. The process proved convoluted and frustrating to me, especially compared with other software, so I moved on.

In addition, I pay very close attention to how developers respond to current and potential customers here. Every time a product is offered, regardless of whether I'm intrested or not, I follow the conversation. In your case, you appear needlessly combative at times. This may be due to a language barrier or cultural difference; I don't know. Nonetheless, you sometimes rub customers the wrong way in your responses. Other users here continue to voice similar concerns; even in this current conversation.

A little customer service goes a long way. And if customers continue to raise concerns with your registration approach, maybe a change in approach is worth consideration. No doubt you have lost more than a few customers, myself included, because of your approach.

As a long time bitsdujour user and supporter who has purchased literally dozens of programs here, I want to support developers with useful products, including you. Yet I will not support a product with a convoluted registration process or an abrasive developer. And I will continue to voice that same concern here in support of other users.

I hope you take this into consideration and make adjustments that attract and retain more customers. Until then, I will continue to monitor.

Good luck.

May 5 2021 at 8:32pm Copy Link

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Norman Wong @Chuck You wrote a long reply. In order to make it easier for others to read, I will simplify it. If there is any omission, you can add it.

1. You didn't download the current vole briefcase software. Of course, you didn't install it, right?

2. You just looked at our registration process and didn't register in person, right?

3. Where do you think my personal "combative" view comes from? Is it here https://www.bitsdujour.co...tId=153297, or is it here https://www.bitsdujour.co...tId=153325

4,I checked all your 12 comments on our products, all negative comments. Your BDJ account shows "chuck has 103 comments on 47 products" https://www.bitsdujour.co...f/comments, obviously you're a professional commentator.

5, Professional writers should make money by writing, not spend money by writing. I don't know if your said "As a long time bitsdujour user and supporter who has purchased literally dozens of programs here,..." is true (since you said it, you'd better give evidence, otherwise it will make people feel that you are a liar), but I can confirm that you haven't bought our products.

6, How do you know about "No doubt you have lost more than a few customers,"? Do you have our user data or are you still guessing?

Sanwhole - May 5 2021 at 9:36pm Copy Link

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Craig Haywood @Norman Wong

Obviously you missed what @Chuck tried to tell you. I kept monitoring this thread to see if it was just me having a problem with the way you treat potential customers, but I can see you take a rude approach to many others as well.

As @Chuck said, it could be a language barrier, but it does not excuse defending your argument at the expense of the customer. Hopefully you will learn something from this and have more respect for your customers going forward

May 5 2021 at 11:29pm Copy Link

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Norman Wong @Craig Haywood

If you don't post negative comments again, I forget that you are also a professional writer. Your BDJ account shows “Craig Haywood has 53 Comments on 25 Products” https://www.bitsdujour.co...o/comments

I'm waiting for @Chuck reply. Even @Chuck didn't say I rude him. Maybe he thought it was just a discussion. What do you say I rude him on. Do you think his character is inferior to yours?

What you do is as I said: "However, what they have in common is anonymity, conjecture, hypothesis and discrediting without providing any evidence to support their views. here https://www.bitsdujour.co...tId=156338"

Sanwhole - May 5 2021 at 11:48pm Copy Link

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Craig Haywood @Norman Wong

you keep missing the point.

Good luck to you. Maybe one day you will realize your customers are more important than your ego.

As you will no doubt not understand what I just said, don't expect any more replies from me as this is going in circles.

May 5 2021 at 11:56pm Copy Link

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Norman Wong @Craig Haywood

Customer is always most important to me. But you are not my customer.

Sanwhole - May 5 2021 at 11:58pm Copy Link

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Chuck @Norman Wong

Thank you for insinuating a prospective customer is a liar. That speaks volumes.

1. Correct, I have not downloaded the latest version because of the concerns outlined previously.

2. I attempted to register previously, got lost, and gave up on your software.

3. Your abrasive style is evident right here in this conversation, as other prospective customers can see and have acknowledged.

4. I am not a professional writer, but thanks for the comment. My profession has zero to do with software or professional writing. Of the 12 comments I have made on your products, three were suggestions, with one indicating I would PURCHASE YOUR PRODUCT if the changes were made. In another, I asked a clarifying question about licensing. How is that negative?

Perhaps you should compare the 91 other comments I have made on other product conversations to my purchase history (see #5). You might notice a pattern of (a) asking clarifying questions about the product, and/or (b) providing my perspective as a product owner.

5. I became a BitsDuJour member June 3, 2011 and have made 84 purchases here over the last decade. No doubt @Constantin Floria, the site administrator, can validate my customer credentials. Here's a screenshot of my purchase history:

https://www.dropbox.com/s...e.PNG?dl=0

6. You're right, I do not have your data history. Let me state it this way: based on comments from other posters on BitsDuJour in conversations during your sales of your various products, I have noticed some who have made a decision NOT to purchase your software because of challenges with the registration process and/or the way you engage your customers, to include in this very conversation.

I trust prospective customers will find this conversation enlightening.

May 6 2021 at 5:06am Copy Link

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Norman Wong @Chuck

Your acceptance of "1." and "2." is enough to show that your comments are too hasty. Whether you are a professional commentator or not, you should at least install, run, even register and activate it yourself when you make comments. This is the most basic respect for your readers.

3. Look at your comments today. If you say "abrasive style" it's you first, I'm just defending myself. Don't you allow it?

4, As you say "three were suggestions, one asked a clarifying question", don't you have 8 left? Can 8 / 12 negative comments change the nature of your negative comments?

5, Now that you have shown the purchase record, I and others will agree that you are telling the truth about the purchase.

6, So you admit that you guessed. If you are guessing, why don't you look at other people's comments, just look at the one above you. He seems to be saying “Awesome! Thanks for the quick support.”.

Both users and potential users are the most important to us. If you want to become our potential user, I hope you will post real, pro-test comments in the future. Whether it is criticism or praise, we always welcome it very much.

Sanwhole - May 6 2021 at 6:55am Copy Link

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Chuck @Norman Wong

Thanks for your continued engagement. Unfortunately, this is not a law class. We can debate point by point, but in the end the conversation speaks for itself.

To be clear, this is a sales venue in which developers like you engage prospective customers like me. Based on your continued responses and whataboutism that ignores the crux of the conversation, it's clear that I am not your target audience.

As a consumer, I appreciate engaged businesses that listen to learn and improve both their products and customer engagement. I would highly recommend you and your team consider what role your communications and customer engagement strategy will play in your business plan going forward. You might consider engaging with a PR consultant to improve your business, because conversations like these do not help your cause.

Good luck.

May 6 2021 at 9:34am Copy Link

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Norman Wong @Chuck Good luck.

Sanwhole - May 6 2021 at 5:20pm Copy Link

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Loyal Customer Very confusing. Where is the download link???

The Briefcase case page (a lonnnnnnng page with videos and extensive PR) doesn't seem to have a simple link to download the software.
The only download link I could see is for the Sanwhole Studio.

For crying out loud, simplify the download process.
All we need is simple download links (64 and 32, in case anyone on earth is still using 32 edition anyway).
Thank you.

Mar 24 2022 at 4:34am Copy Link

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Loyal Customer Of course I was here:
https://sanwhole.com/Prod...eBriefcase

Mar 24 2022 at 4:36am Copy Link

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RichU Loyal, I feel your pain... lol If it is like their other products, you need to install Sanwhole Studio, which includes briefcase, and then activate with the code you are given. If you already have Studio installed, and it is up-to-date, I think you just enter the code.

Mar 24 2022 at 11:21am Copy Link

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Loyal Customer Thanks Rich.
If that is the case, I do not intend to install their Studio, and I think that would be misleading and false advertising.
I hope BD steps forward and straightens them up, and does not allow such BS to go on under their watch.

Mar 24 2022 at 11:30am Copy Link

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RichU I don't think they are intentionally misleading, but I do think there is some language difficulty. IMHO, their instructions could definitely be clearer, to include 1. procedure for first-time users (including an explanation of the model. ie: Sanwhole Studio is required before any sub-programs can be activated.)
2. a separate procedure for users who have already installed Sanwhole Studio, including instructions to update the Studio if it is out-of-date. On my PC, I had to uninstall Studio before updating to the latest version.

Mar 24 2022 at 11:45am Copy Link

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Julia Ok. Im totally confused. I installed the software did what it said but it does not register. I dont have a password to activated with just the code but nothing works.

Mar 24 2022 at 10:06pm Copy Link

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Norman Wong @Julia, Hello.

Activation does not require registration or password. Follow the instructions, visit https://sanwhole.com/Prod...eBriefcase and see "How to activate using giveaway redeem code?".

Sanwhole - Mar 25 2022 at 3:58am Copy Link

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jckinswo Julia & others;,take a look at the detailed but workable instructions below. In your case Julia, you got to the right "Redeem" page on Studio but saw the email and password parts which are only for paid versions. You need to copy the code from your Bits receipt email and paste it into the top box. The email and password part then gray out and you click on Redeem and go from there as described below.

As Norman Wong from Sanwhole states you don't need to register, etc. There are a number of assumptions that he and the instructions make starting with the instructions are all the way at the bottom of that page. The page has some useful ideas for using Briefcase but many/most wouldn't expect to have to go all the (long) way down to the bottom to find them. They're also too brief so...
Here's added detail that might be helpful for some:

1. Download and install Studio (if you haven't already). There are download links (green buttons) for 64 or 32 bit near the top of Norman's linked page to Briefcase (here's the same link: https://sanwhole.com/Prod...eBriefcase . Depending on your browser security settings, you may get some warnings. Bypass them and follow the installation instructions.

2. Open Studio and click on the first icon in the upper left corner which the instructions describe as the (large) round "Application" button (which has the infinity symbol inside it) and then select Redeem Purchase Code. Ignore the email and password and just paste the code (copy from the receipt email from Bits) in the top box (the rest will then gray out) and click on Redeem.

3. Click on the confirmation which follows and then click on "Briefcase" in the row of product links.

4. Shazam! Briefcase starts up.

5. Be patient and tolerant with translation oddities. English sucks for most non-native speakers and instructions are the pits in many cases in any language.

6. Bits runs a fair number of deeply discounted or giveaway options on other modules plus there's a few freewares at the site that could be worth checking out. I've yet to have the time to check them out. Your mileage may vary...

Oh and no, Loyal, there’s nothing nefarious in needing to download Studio. It’s just a shell for their modules that gives each person the flexibility to add what you want when you want and have them in one place rather than a bunch of separate packages. BTW I have no connection to Sanwhole, I’ve just spent a fair amount of time finding my around and thought I’d share

Mar 25 2022 at 5:54am Copy Link

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jckinswo Loyal, imho there’s nothing nefarious in needing to download Studio. It’s just a shell for the modules that gives each person the flexibility to add what you want when you want and have them in one place rather than have a bunch of separate programs. I imagine some link and work with others as well which you'd lose if they're not together. BTW I have no connection to Sanwhole, I’ve just spent a fair amount of time finding my around and figuring some of it out and just thought I’d share and save others some frustration.

Mar 25 2022 at 6:21am Copy Link

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Norman Wong Hello Everyone!

The activation instructions with screenshots have just been completed. Please search for activate at page https://sanwhole.com/VMC/Products

Sanwhole - Sep 3 at 2:52am Copy Link

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Lazar Voin Can you just post the link to the application you have for the Giveaway, and how do you do a search on 200 pages of advertising and buying options?

Can you make it simple so everybody can do this in 10 seconds instead of 1/2 hour?

Aproposs, I'm going to lose all my licenses acquired before you bought the company from the Germans, or this is the true purpose of this cumbersome way of activating a simple software, not different from other freeware out there?

Sep 3 at 11:40am Copy Link

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Norman Wong @Lazar Voin, Hello.

"Can you just post the link to the application you have for the Giveaway,"

The relevant content of the software includes introduction, purchase, help, download, forum, promotion, activation, agreement, and so on. They cannot be merged into one page unless there is only one software. This is also the reason why activating instructions content is necessary.

“how do you do a search on 200 pages of advertising and buying options?”

Entering the search word in the search box will immediately result in results. Do not manually flip pages and search with your eyes.
To be precise, not 200 pages is 288 pages. It is our English version e-book product. We will soon add a large number of Chinese version e-books. But there are no advertisements inside. For example, the first book on the first page: https://sanwhole.com/Book...tland.html or last page: https://sanwhole.com/Book...lanes.html

“Can you make it simple so everybody can do this in 10 seconds instead of 1/2 hour?”

Ten seconds is definitely not enough. It takes 10 seconds to download a 400M file even on a gigabit network. It still needs to be installed and activated. If starting from the BDJ website purchase and using 1/2 hour to activate successfully is still quite fast, I think new users may not be able to do so.

“ I'm going to lose all my licenses acquired before you bought the company from the Germans, ”

I have checked your account at Sanwhole and everything is fine. If you have any questions about logging in or using, please contact us. Also, you should take a look at my reply to your previous post.

“a simple software, not different from other freeware out there”

Sanwhole was founded in 2008. Sanwhole focuses on software development, is active in areas that need to be addressed but still unresolved, and offers easy and enjoyable solutions. – see Sanwhole about. If you or anyone else finds a feature similar to the Vole Briefcase, it doesn't have to be exactly the same. As long as there are 50% similarities, we can give you the highest feature permanent license for free.

Sanwhole - Sep 3 at 5:20pm Copy Link

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SKY From now on, I'll post my messages to twitter, facebook, etc., too.

Sep 4 at 5:40pm Copy Link

0

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